Question Mi 11 Ultra Dead screen - Xiaomi Mi 11 Ultra

Hello all,
I've been using my MI 11 ultra with the Xiaomi.eu latest stable version for months and never had any issue. Today, I was making a videocall on Whatsapp, and after hanging up the phone, the screen just turned black and never came back.
I tried to reboot on fastbook/recovery, but seems like the screen is just dead. Things that I tried.
- Plug in the phone charger (nothing happens)
- Force restart phone by holding the power button (It makes a little vibration like it's rebooting, but nothing happens after this)
- If I connect my phone to my laptop, it detects the phone as MTP, but I can't do anything with it.
- I tried to list device through ADB, but I doesn't appear in the list.
I have no clue what to do, at the moment it died, I wasn't doing anything special, I thought It would be because of the heat, but the phone wasn't hot.
It's really weird. Is there anything else I can do? Am I missing something?
Thank you in advance!

I think it's time to take your phone to service center...

hungragezone said:
I think it's time to take your phone to service center...
Click to expand...
Click to collapse
Agreed!!!

has anyone sent the phone back to china for screen repair during the warranty period? Wonder how the process works.

Warranty with Eu. rom?! highly doubtful.
if you can fastboot your device, i'd suggest that you install original rom. (DONT LOCK BOOTLOADER). then jump to fastboot again and lock your bootloader. then send it for warranty. I don't think you'll need the screen to do that.
dont worry about device access and boot inside, doesnt matter.

Thank you all for the answers.
I stil have my last breath of hope, I found someone who had a similar issue with an Mi 11 => https://xiaomi.eu/community/threads/black-screen-on-mi-11-ultra.63498/
I wasn't expecting it for this phone, you never expect this kind of weird issue from a 1k phone hahaha. It never happened to me and I've been flashing my Xiaomi devices since 2010
I'll try one last time, the back screen is not responding neither and as far as i know, they have different video controllers and since my computer can recognize it, I still have some hope.
This issue got me on vacation in the middle of the rain forest, and as you can imagen, internet here goes really slow.
I'm trying to download all the stuff that I need and once i have it, I'll try to restore my phone. I'll update you all with the results
Thanks in advance!

that would be great because if one of us should have the same problem then he can look in here and help himself

Hey all,
After fastboot, nothing changed unfortunately, I think I'll need to send it to warranty.
thank you all for the help

topfreitas said:
Hello all,
I've been using my MI 11 ultra with the Xiaomi.eu latest stable version for months and never had any issue. Today, I was making a videocall on Whatsapp, and after hanging up the phone, the screen just turned black and never came back.
I tried to reboot on fastbook/recovery, but seems like the screen is just dead. Things that I tried.
- Plug in the phone charger (nothing happens)
- Force restart phone by holding the power button (It makes a little vibration like it's rebooting, but nothing happens after this)
- If I connect my phone to my laptop, it detects the phone as MTP, but I can't do anything with it.
- I tried to list device through ADB, but I doesn't appear in the list.
I have no clue what to do, at the moment it died, I wasn't doing anything special, I thought It would be because of the heat, but the phone wasn't hot.
It's really weird. Is there anything else I can do? Am I missing something?
Thank you in advance!
Click to expand...
Click to collapse
I had similar problems on my samsung galaxy a12. I flashed older fimware and the screen would just not work, it would be pitch black 24/7 no matter what I have done. I had to blindly enter in to odin_mode and flash new fimware. Similar thing is for you, try blindly booting in to fastboot or what ever you and flash the orginal ROM and don't use EU one because they probably wount accept it with in the warranty. AND UNDER NO CONDITION, DO NOT RE-LOCK THE BOOTLOADER

Hello all,
I have fresh, happy and weird update!
I was decided to send my phone to service center, I was just waiting to come back to Spain from my vacation, meantime, my phone was between my clothes since my last update.
Today I took it again while I was packing my things and voila! Screen is working again
My guess is that after taking a heavy rain, it got wet somehow (I say this because it supposed to be waterproof) and this caused the screen issue (3 days after the my rainy day).
Leaving the phone between my clothes, it my helped to dry out any water that could have leaked inside and phone is working again.
So, what I learned from this experience, never trust the waterproof certificate, hahahha.
I think once I'm back home, I'll put the phone on the water and try make the issue happen again, then send it to the SAT.
Thank you all!

topfreitas said:
Hello all,
I have fresh, happy and weird update!
I was decided to send my phone to service center, I was just waiting to come back to Spain from my vacation, meantime, my phone was between my clothes since my last update.
Today I took it again while I was packing my things and voila! Screen is working again
My guess is that after taking a heavy rain, it got wet somehow (I say this because it supposed to be waterproof) and this caused the screen issue (3 days after the my rainy day).
Leaving the phone between my clothes, it my helped to dry out any water that could have leaked inside and phone is working again.
So, what I learned from this experience, never trust the waterproof certificate, hahahha.
I think once I'm back home, I'll put the phone on the water and try make the issue happen again, then send it to the SAT.
Thank you all!
Click to expand...
Click to collapse
Warranty doesn't cover water damage as far as I know
You might be safer not trying to repeat the experiment

Related

Broken Kaiser or it's a software issue? please help! I can't start my phone

Htc tytn II.
It happened already once before two weeks and today again and i can't start my kaiser. First time i manage to start it somehow i don't even know how and i thought it won't happen again. When i push a start button only green color light appears on it, and nothing on screen. like it didn't start at all.
After that i can't do anything except soft reset which only shut down phone and green light gone then. Or take battery out! so i tryed everything later and now can't even start my phone anyhow!
I flashed rom in past and have some of dutty's rom in there
Please help me and tell me what is wrong with my phone and how to repair this problem?
now i can't even get green light. now is completely dead. I am worried if i send it at service with warranty that they will see i have no official rom (i'm on dutty's)
kaiserivica said:
now i can't even get green light. now is completely dead. I am worried if i send it at service with warranty that they will see i have no official rom (i'm on dutty's)
Click to expand...
Click to collapse
Flash it back to stock, all the details are in the wiki, you just have to read. Then you can warranty it.
kaiserivica said:
now i can't even get green light. now is completely dead. I am worried if i send it at service with warranty that they will see i have no official rom (i'm on dutty's)
Click to expand...
Click to collapse
If it is dead and won't start how are they going to find out you don't have a stock rom?
It is not like they have a bunch of brilliant guys sitting around HTC miraculously reviving dead phones. They through it in the dead phone pile and use it for parts.
Could be a battery issue (highly unlikely as I havent really heard of this happening ever) but still, its possible. So, if you have a replacement battery try it out. Also, has it been water damaged, have you dropped it multiple times or has something hit it hard? These things could also brick a tilt, something like that happened to my friend when a door slammed his wizard.
I doubt its a software issue, a software issue would still allow it to turn on.
bubbleking2 said:
Could be a battery issue (highly unlikely as I havent really heard of this happening ever) but still, its possible. So, if you have a replacement battery try it out. Also, has it been water damaged, have you dropped it multiple times or has something hit it hard? These things could also brick a tilt, something like that happened to my friend when a door slammed his wizard.
I doubt its a software issue, a software issue would still allow it to turn on.
Click to expand...
Click to collapse
now i tryed again in the morning and green light on phone again works. but only it!
So it is now a battery issue then ?!
doesn't help anything else again. didn't had any hard hit in it. i was yesterday at Prodigy music concert so maybe there get some hit but it should not be anything seriously.. For the first time it didn't get any hit.. It was rainy here yesterday and i had it in my pocket, but first time when this happened it wasn't rainy, than it was on hard sunny day and for the first time i thought it was because of sun! Now was quite rainy and wet day...
hm. i have news now here, when i leave it on green light started for a longer period, i get those multiple lines colors on screen i see. it's approx. 10 colors lines... and it stays for a 10 sec. approx. and after that it shuts down itself! And now again i cant even get green color. Disaster!
KD8DNS said:
Flash it back to stock, all the details are in the wiki, you just have to read. Then you can warranty it.
Click to expand...
Click to collapse
how to do that when i can't even start my phone to work!
kaiserivica said:
now i tryed again in the morning and green light on phone again works. but only it!
So it is now a battery issue then ?!
doesn't help anything else again. didn't had any hard hit in it. i was yesterday at Prodigy music concert so maybe there get some hit but it should not be anything seriously.. For the first time it didn't get any hit.. It was rainy here yesterday and i had it in my pocket, but first time when this happened it wasn't rainy, than it was on hard sunny day and for the first time i thought it was because of sun! Now was quite rainy and wet day...
hm. i have news now here, when i leave it on green light started for a longer period, i get those multiple lines colors on screen i see. it's approx. 10 colors lines... and it stays for a 10 sec. approx. and after that it shuts down itself! And now again i cant even get green color. Disaster!
Click to expand...
Click to collapse
I suggest trying another battery as was said before. Or it can be also broken screen or something.
Mikulec said:
I suggest trying another battery as was said before. Or it can be also broken screen or something.
Click to expand...
Click to collapse
it's not broken screen because first time i somehow manage to start it and it works normal for 2 weeks.. so it must be a battery...
i will try with other battery later from friends kaiser
kaiserivica said:
it's not broken screen because first time i somehow manage to start it and it works normal for 2 weeks.. so it must be a battery...
i will try with other battery later from friends kaiser
Click to expand...
Click to collapse
ok, let us know if that worked.
i tried with friends battery and it's not a battery problem. With his battery same problem, and when i put in my battery in his phone it works normal...
looks like I'll need to go to htc service using warranty... i hope it won't be some problem with them because i have dutty's rom
argh... not good!
now i got phone call from servicer who manage to turn on phone. And he saw in there dutty's rom, not official and my warranty now won't worth
now everything what he will do with phone i will need to pay by my own money.
Now he started phone and he says that he will return it to official rom and see will phone work then normal. If not he said he should change whole mother board to fix this problem which is really huge expense. He told me price almost same as new kaiser!!! terrible!
disaster, now i heard with service and the phone is not working well even with official rom now. I don't know what to do! He said he need to change motherboard and the cost for that is like new phone! Terrible. So, to be honest, this rom flashing is total mistake because could easy loose phone just like i do.
i would like to sell it but don't know how now because he don't work properly!
kaiserivica said:
So, to be honest, this rom flashing is total mistake because could easy loose phone just like i do.
Click to expand...
Click to collapse
That's the risk you take when flashing a non OEM rom. If the rom your using isn't worth that risk, then don't flash it.
I bet the rom you were using didn't cause the problem either.
kaiserivica said:
disaster, now i heard with service and the phone is not working well even with official rom now. I don't know what to do! He said he need to change motherboard and the cost for that is like new phone! Terrible. So, to be honest, this rom flashing is total mistake because could easy loose phone just like i do.
i would like to sell it but don't know how now because he don't work properly!
Click to expand...
Click to collapse
The problem can be or can not be caused by rom flashing. It could be just some hardware fault which has nothing to do with rom flashing.
Mikulec said:
The problem can be or can not be caused by rom flashing. It could be just some hardware fault which has nothing to do with rom flashing.
Click to expand...
Click to collapse
i agree. i also don't thing it's because of rom flashing. probably some hardware failure...
but problem is when i can't start phone i can't change official rom offcourse
anyone know how much new motherboard cost and can i get it online somehow? here in croatia is not easy to find this because very few this phones are available... same with parts of this phone
kaiserivica said:
i agree. i also don't thing it's because of rom flashing. probably some hardware failure...
but problem is when i can't start phone i can't change official rom offcourse
anyone know how much new motherboard cost and can i get it online somehow? here in croatia is not easy to find this because very few this phones are available... same with parts of this phone
Click to expand...
Click to collapse
dont know, but try to ask this question in kaiser accesories section.

Problem! Please help! G1 goes to sleep and doesn't wake back up.

I don't know what caused this.
I got my G1 today. It worked for probably 2-3 hours perfectly fine.
I had an app freeze (either Barcode Scanner or Lock 2.0) and had to do a full hard reset.
Now, whenever the phones screen darkens or I put it to sleep manually, it WILL NOT come back up.
I have factory reset three times now to try and get this to work.
When the screen is black, all buttons on the phone still light up and so does the LED indicator up top. I had my phone set to use a locking pattern screen at one point during one reset to test out and when the screen went black, I was still able to try and log in by doing my pattern. It unlocked, but still showed nothing on the screen.
Please help!
I've tried:
Turning Wi-Fi off
Turning 3g Off
Disclaimer: Yes, I've searched. I can find other users with the same problem but none of them seem to have a solution.
Phone is NOT ROOTED and has the factory ROM.
Update 1: Update: It only freezes/blacks out when I try to wake the phone from one of the front key buttons.
If I'm sliding to unlock, it seems to be fine.... (but if I've already tried to open from the front it doesnt)
Update 2: If I mash all the buttons in random orders for about a minute or two it seems to come back. Anyone have any idea?
Update 3: I'm thinking this has to be an issue with none of the buttons waking the phone up when closed. If I lock the phone with the "END" key, and then click the front "END" Key again, nothing happens. If I slide the phone open, and click it twice - the phone wakes up.
Update 4: Confirmed update 3. Phone will not unlock via front keys unless it's slid open (or open enough to trigger).
I would really, really appreciate help with this.
Hate to bump this, but I've added some detail on the top and bottom. Have to leave for work, hopefully someone might have an idea by the time I get back.
Well you can try to reload the factory rom or root it and try a custom rom and see if the problem still exist. If it is still happening then it would be a hardware problem and need to be sent in. And yes you will still be covered under warranty with HTC since the phone is still less than a year old.
I had a problem with exactly the same symptoms. It turned out that the SD card was cocked-up so home, core, and some other process would hang trying to read it and the phone would not wake-up the screen any more.
Did you try removing the SD card and seeing if that helps?
Karolis said:
I had a problem with exactly the same symptoms. It turned out that the SD card was cocked-up so home, core, and some other process would hang trying to read it and the phone would not wake-up the screen any more.
Did you try removing the SD card and seeing if that helps?
Click to expand...
Click to collapse
Removed the SD card and rebooted the phone.
No change ( still acts the same way ).
Did you factory reset after or was it an instant change?
I don't mind losing data to fix this.
supremeteam256 said:
Well you can try to reload the factory rom or root it and try a custom rom and see if the problem still exist. If it is still happening then it would be a hardware problem and need to be sent in. And yes you will still be covered under warranty with HTC since the phone is still less than a year old.
Click to expand...
Click to collapse
Wouldn't I have to root to reload the factory rom? Is there a rooting tutorial based just on that?
zeabrid said:
Wouldn't I have to root to reload the factory rom? Is there a rooting tutorial based just on that?
Click to expand...
Click to collapse
If you use the official update you don't have to have root. There are some links on here. I'll see if I can find it for you.
https://android.clients.google.com/updates/signed-gfh-CRB43-from-CRB21.c88b03d2.zip
That should be it, but can't confirm since I'm on my work computer.
Some thoughts--may be useful, or not:
Mine was doing that too, but it was caused because I dunked mine underwater during an urban exploring mission. I dried it out, replaced the LCD screen, and everything worked until it would go to sleep. Then I had to do a variety of button mashes and opening the keyboard to get it to come back to life. Sometimes it just wouldn't come back. The problem grew worse over time.
If wiping and reflashing (no need to use a stock ROM) gets you nowhere, then I would suspect a deeper hardware issue. I see you bought it used, can you contact the seller?
If you want to check for water damage, take out the battery and look at the tiny circular sticker in the battery chamber--if it is not white, it has been water damaged. (And the warranty will not be honored.)
Other Lesson: No urban exploring with G1s.
The link didn't work, btw.
derfolo said:
Some thoughts--may be useful, or not:
Mine was doing that too, but it was caused because I dunked mine underwater during an urban exploring mission. I dried it out, replaced the LCD screen, and everything worked until it would go to sleep. Then I had to do a variety of button mashes and opening the keyboard to get it to come back to life. Sometimes it just wouldn't come back. The problem grew worse over time.
If wiping and reflashing (no need to use a stock ROM) gets you nowhere, then I would suspect a deeper hardware issue. I see you bought it used, can you contact the seller?
If you want to check for water damage, take out the battery and look at the tiny circular sticker in the battery chamber--if it is not white, it has been water damaged. (And the warranty will not be honored.)
Other Lesson: No urban exploring with G1s.
Click to expand...
Click to collapse
Zero water damage.
That's great news zeabrid! In that case, I agree with an earlier poster--you should be covered by warranty. Wipe and flash a good rooted rom, and if that doesn't work, revert to stock and demand a new phone.
derfolo said:
That's great news zeabrid! In that case, I agree with an earlier poster--you should be covered by warranty. Wipe and flash a good rooted rom, and if that doesn't work, revert to stock and demand a new phone.
Click to expand...
Click to collapse
Do you have a link to a guide that teaches how to do this (with the stock rom)? I can only see a few that're spread out.
I'm not entirely sure my phone can boot into safe mode/disk mode, so we'll see about that.
Another update: When I boot into safe mode, the same problem exists.
Edit: Just emailed HTC.
This can officially no longer be considered a software issue.
I just rooted and installed a standard ROM. Same issue.
It happens all the way at boot now, just realized this.
HTC emailed me back and told me to call them directly. Will do that tomorrow.
if I find a solution I'll post it immediately.
Alright, my phone is officially ****ed.
Restored back to the original rom.
New problem now: When I close the screen, the backlight goes out and doesn't come back on. (I can still barely see everything, but there's no light).
Calling HTC today.
Edit: Called T-Mo support. They suggested deleting programs to free up space (I only have 2 downloaded and to reset (already done)
=(
Edit2: Called and placed a RMA with HTC after talking to two of their customer support reps. Thankfully, they forwarded me up the support tier after only about a minute with each person when they realized I had already tried all other steps.
The RMA process was surprisingly easy. I have everything set up, and when I get paid (tomorrow) I'm going to ship the phone out. I was given an estimation of 7-10 business days for full repair and return shipping (which sounds great in my opinion - I've never sent anything in for warranty work before).
I'll update you guys once I hear from their repair team on whether or not I'm going to be covered under warranty (I told them that the phone was a gift to me), and if not what the cost is going to be. Like I said earlier in the thread, all water damage indicators are clear and I have unrooted my phone, so I should be covered hopefully.
Thanks to anyone who posted in this thread.
zeabrid said:
Alright, my phone is officially ****ed.
Restored back to the original rom.
New problem now: When I close the screen, the backlight goes out and doesn't come back on. (I can still barely see everything, but there's no light).
Calling HTC today.
Edit: Called T-Mo support. They suggested deleting programs to free up space (I only have 2 downloaded and to reset (already done)
=(
Edit2: Called and placed a RMA with HTC after talking to two of their customer support reps. Thankfully, they forwarded me up the support tier after only about a minute with each person when they realized I had already tried all other steps.
The RMA process was surprisingly easy. I have everything set up, and when I get paid (tomorrow) I'm going to ship the phone out. I was given an estimation of 7-10 business days for full repair and return shipping (which sounds great in my opinion - I've never sent anything in for warranty work before).
I'll update you guys once I hear from their repair team on whether or not I'm going to be covered under warranty (I told them that the phone was a gift to me), and if not what the cost is going to be. Like I said earlier in the thread, all water damage indicators are clear and I have unrooted my phone, so I should be covered hopefully.
Thanks to anyone who posted in this thread.
Click to expand...
Click to collapse
Yea it defitenly sounds like a hardware issue and needs to be fixed. Glad your getting it fixed and you'll be covered no problem.
Do you know if they charge return shipping if it's covered under warranty? I have to pay my own shipping there, and they had me put a credit card down on file in case I either bail when its already there or they need to charge for repair.
zeabrid said:
Do you know if they charge return shipping if it's covered under warranty? I have to pay my own shipping there, and they had me put a credit card down on file in case I either bail when its already there or they need to charge for repair.
Click to expand...
Click to collapse
To be honest I don't know the answer but would like to say they would pay for it. But they would have to let you know of the charge before they apply a charge to a credit card.
wow its weird cause im just having a similiar issue now.. in landscape mode.. phone and back light work perfectly. but one i close the screen everything goes virtually blank, everything is running perfectly just the screen light wont turn on..
will try some of your previous methods.. hopefully it works on mine..=/
thanks, for the info zeabrid

Z3C temporary dead?

So I got my Z3C about a month now. 6 weeks ago I thoughed my phone broke, suddenly it was dead. It looked like it was bricked, but I didn't do anything with it. There was no charging light, no fibrating on a hard reset, nothing. There was not even a connection with the adb.
So I send it to a repair point and they fixed it for me. I had no idea what that do, but I was happy with it.
Yesterday it happend again and I was pretty angry. A 3 month phone broke twice! I contacted the store, because I want a new one and not another repair, because i have no faith in another repair.
Now here comes the thing. Today I tried my phone again and suddenly it was working again.
You might think I should be happy, but I'm absolulty not, because now it is hard to prove there is something wrong with my device.
I suspect the repairpoint didn't fix anything, because it was working again at that point. So they just did a factoryreset
Has anyone experienced something like this or has any clue what the problem is?
Thanking in advance.
Info
Robin94 said:
So I got my Z3C about a month now. 6 weeks ago I thoughed my phone broke, suddenly it was dead. It looked like it was bricked, but I didn't do anything with it. There was no charging light, no fibrating on a hard reset, nothing. There was not even a connection with the adb.
So I send it to a repair point and they fixed it for me. I had no idea what that do, but I was happy with it.
Yesterday it happend again and I was pretty angry. A 3 month phone broke twice! I contacted the store, because I want a new one and not another repair, because i have no faith in another repair.
Now here comes the thing. Today I tried my phone again and suddenly it was working again.
You might think I should be happy, but I'm absolulty not, because now it is hard to prove there is something wrong with my device.
I suspect the repairpoint didn't fix anything, because it was working again at that point. So they just did a factoryreset
Has anyone experienced something like this or has any clue what the problem is?
Thanking in advance.
Click to expand...
Click to collapse
first of all you should make it clear If it s software problem (which level of software) or hardware
to get this u can Repair Xperia firmware by PCC to install fresh firmware
after that if problem remains u can be sure that problem is in hardware and ask for replace
in repair center they may just install new rom and return it so just ask for replacement
:good:
I k now this post is a little old but I have the same problem. After 6 weeks of flawless use my Z3C suddenly died. Nothing would bring it back to life. I spent several hours on the phone to sony support to no avail. We tried numerous manual and computer related fixes to no avail (including flashing a new stock rom which didn't work because no phone could be detected). Finally the tech gave up and said to return to return it to where I bought it. I was in the process of doing that when suddenly the phone worked again when I pressed the power button. battery charge was showing as 74%. Unfortunately I didn't do a factory reset while I had the chance.
This afternoon I didn't use the phone for 3 hours and now it's dead again. Nothing will wake it up again.
To me it sounds like a hardware fault, not software. This is a near new phone. This shouldn't be happening. I've searched the net and found numerous others having the same problem and in every case it has resulted in a replacement phone. Unfortunately my phone seller is a long way away. I guess that will teach me to buy local and pay and bit more.
Any suggestions please as I'm desperate.
I'm also in the same boat where my g/f Xperia Z3C just died and unfortunately the phone is out of warranty as it was a grey import and not local Aussie stock.
I have tried everything to get it working. When it does switch on it doesn't last more than a few hours before it goes back to a permanent coma.
I've wiped the rom and started from scratch when it was working with the Sony Xperia Repair centre but with little success.
I was left with little choice but to take it to a repair centre to find any faults with the hardware but I'm not feeling that confident they can fix the phone without replacing the whole board which isn't worth it.
Same thing.
Hello,
Today my phone shut downs itself and i realized it after 2-3 hours.Can't force reboot with volume up + power or the yellow button near the sim slot.Also no leds working to confirm if it takes electricity or not.My phones screen changed about a month ago due to having volume changes in 3.5 mm jack while listening music.Funny thing is i gave my phone for that same reason 8 months ago and they did not changed the screen and when i asked why you changed the screen, the lady said because 3.5mm jack is together with the screen(which i do not believe).I am hoping for device to wake up like jesus...
Edit: Does android have a log that reports every incident like windows does?If so how can i access it to see why my phone decided to die and ressurected by itself?I can't get this device to technical service cause it is fine now but i want to make sure it does not happen again.

Sudden death and...root !

My phone decided to not switch on any longer. The only sign of life is the notification led blinking red when is in charge, no way to access it with any program if I attach it to the PC with a USB cable.
I should send it to the Sony repairing center (still under warranty) but the phone is rooted; given its situation do they discover it ?
I had that exact problem. Turned out that the battery suddenly died after about a year.
In my experience they never care what stuff is currently on the phone. Instead they'll just flash it with the latest stock rom after fixing the hardware.
Thanks a lot for sharing your experience. I really hope will be the same in my case as well. I'll post here what will happen.
PS I'm wondering about the batteries' quality: my daughter with a z1c had your same problem (a little more than one year life), you, may be myself... I know the sample is not significant but...
Same thing happened with mine & i was on a custom rom with unlocked bootloader...they probably had no way to get into the phone just like i couldn't so they probably couldn't tell it was modified...it was just a brick at that point...i noticed certain batches were affected by this sudden death and after pulling my tag out i noticed my phone was part of that batch that was poorly assembled in china...so brand new phone for me!
Fictional Reality said:
Same thing happened with mine & i was on a custom rom with unlocked bootloader...they probably had no way to get into the phone just like i couldn't so they probably couldn't tell it was modified...it was just a brick at that point...i noticed certain batches were affected by this sudden death and after pulling my tag out i noticed my phone was part of that batch that was poorly assembled in china...so brand new phone for me!
Click to expand...
Click to collapse
OK, another positive experience. I cross my fingers and I'll post what will happen to me
I have the impression they dont even check the software, they just flash a new fw and thats it. Or they dont care.
My phone locked up on me like this, but I solved it by pushing a pin into the reset button hole.
Geoff2 said:
My phone locked up on me like this, but I solved it by pushing a pin into the reset button hole.
Click to expand...
Click to collapse
Thanks for the suggestion but I tried any possible way to resurrect my phone, including what you're saying, without any result. I hope to confirm soon what all the contributors to this thread are saying...
Just received the device from assistance; everything went well: the motherboard was replaced.
The only drawback is that the lost the tiny grill that cover the mic at the bottom of the phone !!!!!

HELP! Mobile is keep turning off and then not turning on.

Hi,
First of all, Sorry for Bad English, Bear with me.
Long Story, Short!
It keeps happening!
It would turn off, won't reboot
Won't take charging
I will leave it for a while
If I leave it off after when I am tired trying to turn it on, a few hours later It will be WARM like it was being used, Then I would plugin again and THIS TIME IT WOULD TAKE CHARGE and EVEN REBOOT!!
After when I am using it for a while (10-12min) GOES BACK TO POINT 1
I ERASE EVERYTHING, FACTORY RESET IT, and This time.. IT would work for more than 10-12min,
I will install apps, login into the account, and then again... The same thing would start to happen! !
What Really Happen? Day ZERO!
I bought this Red Magic 3 phone 3 months ago and it was working super awesome and everything was great until last week after a 30-40 min gaming session on this phone, I went back to sleep and kept the phone on the table.
The next morning I noticed that the mobile is turned off, I thought Maybe battery drained so I plugged in to charge and continued with my morning routine.
After an hour I noticed that mobile is still not charging I tried plugging in and out multiple times and it didn't start charging, I checked the Data Cable on my MI MAX 2 (that also supports Type C) and Cable and Adapter were working fine.
I immediately realized that SOMETHING IS WRONG!!!
I saw some youtube video and I tried that Vol Key + Power Key thing and that Bios look alike menu opened up, I can see all the reboot, recovery boot, etc option but nothing worked.
So I picked the WIPE DATA option and It worked, Formatted the Phone and IT REBOOTED.
I figured maybe some software issue was causing it.
BUT SINCE THAT DAY it keeps happening!
It would turn off, won't reboot
Won't take charge when I plugin
I will leave it for a while
a few hours later It will be WARM like it was being used, Then I would plug in again and THIS TIME IT WOULD TAKE CHARGE and EVEN REBOOT!!
After when I am using it for a while (10-12min) GOES BACK TO POINT 1
Service Center
They are no help! They don't know what is wrong with it, Even they formatted it in front of me they did the Factory RESET it, I tried using it in Front of them for a while and the SAME THING HAPPENED!
then they installed some updates using some official package.
But still,
IT would work for more than 10-12min,
I will install apps, login in the account
suddenly... The same thing would start happening again!
Their Resolution is :
Motherboard issue and I will have to get the motherboard replaced.
This simply means EVEN THEY DON'T KNOW WHAT IS WRONG WITH IT and CHANGING EVERYTHING is their SOLUTION!
and they said it won't be covered on the warranty! Because the warranty has been voided BECAUSE THERE IS A SMALL CHIP on the phone! -_- which happens to be 40-50 days old.
I know is their Excuse to get money from me! Now I don't know what to do with it.
For me it was my first expensive mobile. I never bought a mobile for more than 200$.
Same thing for me.
Germany, Europe.
Download Ampere.
What's your battery health at, voltage, and how many ma draw when just sitting in that app.
I've learned my lesson with this company. A couple of extra capacitative buttons and a large battery are not a reason to buy a phone. The build quality is ok, the software abysmal (I still get random **** getting pressed when I unlock the phone), and support horrendous. Do yourself a favor, threaten to speak with the governing authority in your country regarding warranties. Tell them a small crack on the screen is not indicative of internal damage. Tell them you will post a youtube review of the company and phone if they do not abide by their warranty and fix your phone.
Once you fix your phone, sell it and cut your losses.
When will people learn YouTube won't do anything. You need subscribers to have any kind of weight. I'm at 2.4m lol.
I don't know the warranty laws in your country. I know here they have to prove that what you did was the cause. Nubia is really shady and not only scams but will flat out lie all the time. I seen people had bad battery's and they say they need a replacement board.
Just let me know what I asked and we can start going in a little deeper. Start off with the basics then move into some other stuff. Could be a simple easy fix.
Some off topic posts are removed. Please remember our rules and post constructive content. Thank you.
Any update?
I'm curious to see if this is a battery issue or something else
Mineapple said:
Same thing for me.
Germany, Europe.
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So What did You do....!
Ok I attempted to help you trouble shoot this issue and get it fixed but it's pretty clear this is an uphill battle and a waste of my time.
bignazpwns said:
Ok I attempted to help you troubleshoot this issue and get it fixed but it's pretty clear this is an uphill battle and a waste of my time.
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Click to collapse
Thanks for your time.
I got the Battery Replaced thinking it was the issue but right after the installation. I turned it on to use it and it didn't work... I am still facing the same issue.. Meaning Battery was fine.. there is something else that causing it to turn off like this..!
Still, it acts like in COMA, then it heats up, I will charge it, It will boot.. If I will try using it ..it will turn off and won't turn back on!
bignazpwns said:
Any update?
I'm curious to see if this is a battery issue or something else
Click to expand...
Click to collapse
Well.. I got the battery replaced and it was a waste of another 2,000INR. Still Facing the same issue. This means this Turning Off issue is not caused by the Battery.. It is due to something else..! :crying:

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