Database Develop

[Q] Moto X XT1058 Soft Bricked with Black Screen

Hey guys,
I have the AT&T retail version of the Moto X, running 4.4.4, locked and running stock firmware, which I got through MotoMaker in December of 2013
A couple days ago my Moto X screen just went black. It was in my pocket and shut off while I was out of the house. This has happened a couple of times before, so I tried to turn it on, but this time it wouldn't. I though the battery had just unloaded. When I got home and I plugged it in, the screen stayed black and the phone would just vibrate randomly. I assumed it was a sort of boot loop issue.
I tried getting into fastboot and noticed that the screen was actually lighting up. It was a weird mix of all the LEDs turned on showing a mix of green, red, and blue, making a noisy, stripped pattern and it was slowly getting brighter and brighter. I downloaded the XT1058 AT&T 4.4.4 firmware and tried to flash everything new except for erasing the user data, which I would really like to rescue somehow.
So the boot loop issue is gone, but when I press the power button, it vibrates once and my computer doesn't recognize the phone.If I put the phone in fastboot mode, the computer does recognize it and it does show up under fastboot devices and in device manager as an ADB Interface. Unfortunately, I didn't know about USB Debugging before all of this and had it turned off. If I unplug the battery, the computer recognizes it as a "USB Input Device" under Human Interface devices.
So I'm kinda stuck and don't know what to do. It kinda sounds like it could be a battery issue to me? I have had some quick drains before, but I just attributed it it to a lot of screen time. Would a weak/dying battery not be able to power the screen like this and not be able to boot the phone completely?
Thanks,
Dan

With a stock Moto X, I would've contacted Motorola a long time ago.

nhizzat said:
With a stock Moto X, I would've contacted Motorola a long time ago.
Click to expand...
Click to collapse
I tried. My phone was out of warranty and they wanted $100.

Black screen on boot

My XT1092 powered down by itself at 4% yesterday, so I plugged it into a power bank and left it on its own for a while. At 24%, I tried to power it on, and the device boots, but gets stuck on the final image of the boot sequence for longer than usual, before booting into a black screen. From here, I can do some things, like Moto Display and Voice still work (I can get it as far as opening the camera, but anything else requires me to unlock my device, even tho I don't have a password), and notifications like WhatsApp and Gmail come in fine and can be seen, but the moment I swipe up from Display to unlock it, I can't do anything. Touchscreen is unresponsive in camera interface when launched, but volume to capture and screenshots work. Moto Gestures don't work, except double twist in camera interface to launch front camera. From a thread on reddit, this is apparently not the first time something like this has happened, but it's incredibly frustrating to get this. I've only had my Moto X for 3 months, since April, and in that time, I've had to factory reset it twice and send it in for repairs once due to a faulty power button. I've connected it to a PC in hopes of backing my stuff up, but while PC recognizes XT1092, it says there is nothing on the phone. Wiped the cache twice in an attempt to fix, and boot through fastboot, but once again, no luck. Running stock 5.1, unrooted, locked. Can access recovery menu, so whatever I can access from there is probably my best bet.
P.S. What does reboot to bootloader and view recovery logs mean?

Same thing here. Happened twice to me also. Not sure what causes it.
http://forum.xda-developers.com/moto-x-2014/help/boot-animation-phone-stuck-t3148085

KB Smoka said:
Same thing here. Happened twice to me also. Not sure what causes it.
http://forum.xda-developers.com/moto-x-2014/help/boot-animation-phone-stuck-t3148085
Click to expand...
Click to collapse
The new boot ipscreen doesn't appear on my device, but WhatsApp has warned me of date and time wrong, set to July 1, through Moto Display.

I am having the exact same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?

Pure 5.1: Boots, has moto display, but black screen when I unlock

So currently I can boot my phone and it displays the boot screen fine. Once its done loading though I just have black screen. Moto display still works and shows new notifications but if I try to unlock the phone its still just the black screen. I can hold down the power button and the power menu shows up fine. I tried clearing the cache but that didn't help. Before I do a factory reset I thought I might see if any one here had some ideas on solutions.
I have the latest 5.1 OTA update. My phone us unlocked, but not rooted. I tried to hook it up to my computer to see if I could at least grab my files off of it, but while it shows up on my computer I can't access any actual files or directories.
I've tried searching around, but I can't find anyone else with a similar issue. Last night my phone battery ran down to zero (and rather quickly compared to normal usage). I may have ****ed it up by trying to get it to boot and be usable while charging but with the battery only at 1% (I guess with the standard charger an in-use Moto X uses power faster than it can take it from the charger). I tried letting it charge for a few minutes and then letting it boot, but after a couple of minutes of use it would shut down again. I finally gave up and let it charge. I didn't really pay attention to its status, but in the middle of the night when I woke up I booted it before falling back to sleep. Not sure there's a connection to my issue and this or not.
Any ideas on what the cause might be or what I can try to do to remedy the issue without data loss?
Edit: I ended up just doing a factory reset and that worked. Admin can feel free to delete this thread if they want.

This sounds similar to the issue here:
http://forum.xda-developers.com/mot...-screen-to-recover-data-t3168103#post62117413
http://forum.xda-developers.com/moto-x-2014/help/black-screen-boot-t3161110
https://www.reddit.com/r/MotoX/comments/3cf4gr/51_black_screen_after_turning_on/
https://www.reddit.com/r/MotoX/comments/3aqr95/moto_x_2nd_gen_black_screen_after_update/
https://www.reddit.com/r/MotoX/comments/383ej6/black_screen_on_startup/
This is a bug that needs to be reported to Motorola.

I am that guy from the second post, and I wasn't able to recover the phone. Connecting to PC did not do anything. I would like to ask: is it booting with the new boot animation? Or old one? Because mine showed old animation long after the update was sent out, so I'm thinking the update may have tried to apply and failed, thus breaking the phone. Should all efforts fail, your only bet is to boot into recovery (power + volume up when off, volume down, volume up in the option menu (to select recovery), then hold power when Android robot appears, and while holding it down, press the vol up button once to make the list of recovery options appear. Scroll down to wipe data/factory reset, press power to select, then find Yes to confirm. Good luck!

so this just happened
i came back from a trip and took a whoooole lot of photos. when i came back my battery went to zero and device switched off. i charged the phone to 10-20% and switched it on and all i see is blank screen only moto display is working and power off option is showing itself when i hold the power button which is the same problem as yours
havent done any factory reset yet. is there any way to retreive the photos since i dont want to lose them. there are around 600 and all of them are of the trip.
im on 5.1
there are other people too who faced the same problem and all of them are on 5.1 but there is no solution
link :-
https://www.reddit.com/r/MotoX/comme..._after_update/

Mine did this yesterday, although I'm not entirely certain that the battery hit zero percent. The best I could tell from looking through the logs in recovery was that something was trying to update and failed. I suspect that it was a push from Motorola that hosed it. The only way to fix it is to do a factory reset. Once I did that and restored all my apps the battery was draining at a rate of 40% per hour or so. I found that the package access helper was the culprit and rebooted the phone. Post reboot, I immediately noticed that the boot animation and Moto logo had changed from what they had been on 5.0/5.1 (prior to yesterday). I also noticed that some of the widgets I hadn't reconfigured after the reset were now back. Weird indeed.
Anyway, I have to agree with the others that this is a very bad bug, that needs to be fixed. I am cautiously optimistic that the factory reset has cured it but we'll see. Based on my experience with this phone so far and the sale of Moto to Lenovo, this will be my last Moto phone.

I am having the exact same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?

OS Boots to black screen? Anyway to recover data?

Hi all, forgive me if this has already been asked in some form.
My girlfriends Verizon Moto X lost battery one day while she was playing a game. After she charged and tried booting again, it just booted to a black screen. It still runs through the full boot animation. Weirdly enough, active display will still show her information (and can be interacted with until unlocked), and holding power will bring up a power menu for shutdown. The camera gesture also works to launch it, but you can't interact with anything at all. Safe mode provides the exact same issues.
She is running the latest 5.1 update and is fully stock. She also does not wish to root or flash a custom recovery.
I have tried to pull the data, which windows recognizes as a media device, but shows empty when clicked on. OSx immediately says that the storage can not be accessed over android file transfer. I plugged it in for ADB but ADB won't seem to find it when its turned on. It is recognized in fastboot though. I also wiped the cache via the stock recovery, but that didn't help.
I believe a factory reset will be the solution to the black screen, but she has a bunch of photos she would really like to save. Is there anyway for me to actually get them off of the phone? If she can get those, I can get it factory reset for her no problem.
Thanks for any advice!

The exact same thing has happened to my girlfriend's phone as well and I'm also looking for a solution to recover the data. Moto X (2014) Pure, 5.1
The device boots. The Motorola boot animation plays all the way through, the screen brightness dims slightly as normal, and then the Amber Alert from the previous night vibrates the phone several times and displays over a fully black background. There are no soft buttons and no status bar. The home screen appears not to have loaded (yet?)
Attempts to click "OK" to close the alert fail.
The phone is hot. It is working hard. Something stuck in a loop?
The power button will bring up the "Power Off" prompt with no issues. The animation plays smoothly and the phone can be powered off as normal. The phone is able to recognize touch input here.
Calling the phone while it's on will play a ringtone. It is receiving calls.
Plugging the phone into a computer will show up as an MTP device. However, there are no contents listed.
Sometimes, the phone will prompt that the "System" process is not responding and will ask to close it. This has no effect.
Booting into Safe Mode has no effect.
Clearing the application cache from recovery mode has no effect.
I have a CSE degree but absolutely no Android experience. Forensics on a NAND dump or something like that isn't out of the question, unless it's not possible. Hope you're able to get some help.
Edit: Some other threads with the same issue:
http://forum.xda-developers.com/mot...-screen-to-recover-data-t3168103#post62117413
http://forum.xda-developers.com/moto-x-2014/help/black-screen-boot-t3161110
https://www.reddit.com/r/MotoX/comments/3cf4gr/51_black_screen_after_turning_on/
https://www.reddit.com/r/MotoX/comments/3aqr95/moto_x_2nd_gen_black_screen_after_update/
https://www.reddit.com/r/MotoX/comments/383ej6/black_screen_on_startup/

I am having the exact same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?

Update?
Hello,
I am having this issue as well.
Unfortunately I am unable to perform any form of factory reset, the bootloader also just brings me to the black screen and I am unable to use soft keys. The kicker for me is that I cannot connect to my PC with a working USB. I used to have that available and now no device is recognized.

H811 won't boot after multiple battery pulls... HELP!

So I can't boot my phone. Previously stable h811, unlocked bootloader running latest 20i Extreme 3.3 MM with G4 Tweaksbox. I have a Qi/NFC sticker on the back, but which has worked flawlessly and was not in use when the phone died. Here's what happened and what I have attempted.
Problem began when phone simply went black. The only thing running was Maps, which had a route displayed but was not in navigation mode. The screen went dark like normal, and when I went to wake the phone, nothing happened. I was in the car and tried plugging in the car charger and did not get a charge light. Pulled the battery and was unable to get a response. The phone and battery were quite warm.
When I got home, I tried a different battery, and the screen turned on to the LG initial boot screen, but nothing else happened.
After many battery pulls and attempts to boot into recovery, I tried it with the phone plugged into the computer. Finally, it showed the charging screen and light, and after several more attempts- pulling the battery and inserting it, then powering on, it appeared to be booting, (boot animation started, but then looped and froze on the initial boot screen (with bootloader state: bootloader unlocked in the upper corner). After another round of attempt/battery pull, it booted all the way up, but at that point I had my sim pulled. Pulled the battery and tried to restart and it froze on the initial boot screen again. Haven't been able to get into recovery at all, can't get into download, can't boot past the initial LG screen. Sometimes it loops, sometimes it just hangs. Nothing I do pressing combos of buttons, plugged into computer or unplugged, seems to change anything. The very farthest I've gotten is the breathe blue light before the boot animation, but then it looped. Now it's boot looping plugged into the computer.
Any ideas? I'm at a total loss.

bdportil said:
So I can't boot my phone. Previously stable h811, unlocked bootloader running latest 20i Extreme 3.3 MM with G4 Tweaksbox. I have a Qi/NFC sticker on the back, but which has worked flawlessly and was not in use when the phone died. Here's what happened and what I have attempted.
Problem began when phone simply went black. The only thing running was Maps, which had a route displayed but was not in navigation mode. The screen went dark like normal, and when I went to wake the phone, nothing happened. I was in the car and tried plugging in the car charger and did not get a charge light. Pulled the battery and was unable to get a response. The phone and battery were quite warm.
When I got home, I tried a different battery, and the screen turned on to the LG initial boot screen, but nothing else happened.
After many battery pulls and attempts to boot into recovery, I tried it with the phone plugged into the computer. Finally, it showed the charging screen and light, and after several more attempts- pulling the battery and inserting it, then powering on, it appeared to be booting, (boot animation started, but then looped and froze on the initial boot screen (with bootloader state: bootloader unlocked in the upper corner). After another round of attempt/battery pull, it booted all the way up, but at that point I had my sim pulled. Pulled the battery and tried to restart and it froze on the initial boot screen again. Haven't been able to get into recovery at all, can't get into download, can't boot past the initial LG screen. Sometimes it loops, sometimes it just hangs. Nothing I do pressing combos of buttons, plugged into computer or unplugged, seems to change anything. The very farthest I've gotten is the breathe blue light before the boot animation, but then it looped. Now it's boot looping plugged into the computer.
Any ideas? I'm at a total loss.
Click to expand...
Click to collapse
Im bricked myself from another issue but i think there is a black screen of death issue with some of the g4s
Try to boot download mode and re flash stock kdz with Lg up tool
You will loose all data though.
Good luck on help here noones helped me at all .
The g4 is just not a good device or user friendly
Sent from my LGMS631 using XDA Free mobile app

Black screen of death here too
Yesterday, I was using Chrome, site loading, screen just went black. I had about 1/2 battery at the time. I figured maybe the battery was just reporting wrong. When I got home, swapped batteries, same issue. I've been able to get into recovery and attempt a factory reset a couple of times (after many frustrating attempts.) The phone seems to only be able to be powered on for about 30 seconds before it goes black again. I'm going to attempt to fix with download mode now. If anyone else has solved a similar issue, any tips would be appreciated.

Hardware appears to be at fault!
Check this out, people!
http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/
Spread the word. Sounds like this is our problem. Apparently affecting mostly models with serial numbers starting 505xxxxx... which is what mine is. Called LG and they issued an RA# and shipping label to send it to them for service. I'm a little concerned since I didn't buy mine through a carrier, but this seems more like something of a soft recall than strictly a warranty issue, so I'm hoping they fix it no questions asked. I'll keep you guys posted on the progress.

Same thing happened to me today. My phone randomly shut off and it won't boot. Its stuck at the Android logo. I wasn't messing around with it. Just normal use (Snapchat, youtube). I tried booting into recovery but it just goes back to the android screen LG logo and keeps looping. I at least want to wipe the phone before I send it (personal info).

Same here. Mine has serial number starting 505, was purchased back at end of 5/2015 with not problems until this. I filled out the warranty repair form on LGs website and they sent me an RMA with label to get it fixed. I sent it in, they sent it back, and the only thing I see is on one sheet they printed out and included in the package said 'replaced board'. However, when I started up the phone it looked like new initialization with xx of yy apps initializing and then it began bootlooping with the LG splash screen. So frustrating!
So, this time I contacted t-mobile via their online chat, and did a warranty exchange through them. They will send me a replacement LG G4 next day ups air and I will send them the defective one for them to claim warranty themselves. We'll see where this goes. I might just take the replacement unit and do a tmobile jump exchange to another device. I wanted to wait for the new line of HTC nexus phones that are rumored for this year (and was loving the LG 4 until it died), but I might need to just jump twice this year and go for something like the new Samsung S7 of new LG G5 now and then again switch to HTC nexus once that comes out.

Sent mine to LG, and they fixed under warranty with no questions asked. Got it back within a week. All good now.