Hi everyone, I'm trying to help out a friend whose phone is now locked by a scammer.
1. My friend has online store at Shop*e (One of the largest E-Commerce apps in South East Asia). The scammer called, claiming they're from Shop*e, and described some of the data of my friend's store in Shop*e, hence the scammer managed to convince my friend that it's from Shop*e.
2. Instead of personal Gmail account, my friend has a separate Gmail for this online store business, so his Galaxy S21 Ultra is logged into that Gmail for the main google account of his phone.
3. The scammer asked for his Google's Security Code which contains Code 1 & Code 2. (Settings -> Google -> Manage your Google Account -> Security (tab) -> Security Code (under 'Signing in to Google).
4. My friend gave out the security codes, now his Galaxy S21 Ultra is locked, and it requires PIN to unlock the phone, and only the hacker knows that PIN. There's no alternative unlock method offered.
5. My friend also checked that his compromised Google account is now logged in to the scammer's phone, Vivo.
Please help, what should I suggest my friend to do beside factory resetting his phone? How can he unlock his phone?
Thank you.
A factory reset won't help; Google FRP is active.
Google it for solutions. Their other problem is their lost Google account. Good luck with that.
Any other accounts/passwords they better have already reset
No saving dumb bunnies... no offense but that is beyond completely inept. So much so I'm hesitant to believe it.
blackhawk said:
A factory reset won't help; Google FRP is active.
Google it for solutions. Their other problem is their lost Google account. Good luck with that.
Any other accounts/passwords they better have already reset
No saving dumb bunnies... no offense but that is beyond completely inept. So much so I'm hesitant to believe it.
Click to expand...
Click to collapse
Thanks for the answer. I also couldn't believe it, very dumb mistake indeed.
When Google FRP is on, we also can't factory reset from Android Bootloader interface? @blackhawk
alfin97 said:
Thanks for the answer. I also couldn't believe it, very dumb mistake indeed.
When Google FRP is on, we also can't factory reset from Android Bootloader interface? @blackhawk
Click to expand...
Click to collapse
I think your totally locked out except for round about procedures.
Never been there... that's going to be fun.
Do you have access to google account?
What's the value for the scammer stealing the account? Maybe he's hoping for information stored in Google Cloud which can be exploited? Getting some paid apps for free in the Google Store? If the victim has payment options which auto populate during an online purchase, these methods should be revoked. What other factors would motivate the theft?
varcor said:
What's the value for the scammer stealing the account? Maybe he's hoping for information stored in Google Cloud which can be exploited? Getting some paid apps for free in the Google Store? If the victim has payment options which auto populate during an online purchase, these methods should be revoked. What other factors would motivate the theft?
Click to expand...
Click to collapse
Motivation doesn't really matter in this context; some people simply enjoy harming others.
OP, I think your buddy's best recourse at this point is to factory reset the device, then recover his Google account if possible, and change all passwords that may have been on the device. He should also monitor his bank accounts for fraudulent activity.
Edit: Is the bootloader unlocked?
An ounce of prevention is worth a pound, or sometimes a ton of cure. NEVER, EVER give out any security information, ESPECIALLY to someone you don't know on the Internet.
V0latyle said:
Motivation doesn't really matter in this context; some people simply enjoy harming others.
OP, I think your buddy's best recourse at this point is to factory reset the device, then recover his Google account if possible, and change all passwords that may have been on the device. He should also monitor his bank accounts for fraudulent activity.
An ounce of prevention is worth a pound, or sometimes a ton of cure. NEVER, EVER give out any security information, ESPECIALLY to someone you don't know on the Internet.
Click to expand...
Click to collapse
FRP is active so without the Google account he'll be locked out after factory reset...
No easy fix.
Will Google help? Don't count on it.
blackhawk said:
FRP is active so without the Google account he'll be locked out after factory reset...
Click to expand...
Click to collapse
Not even from recovery mode or bootloader? Edit: apparently not, FRP lock might as well be a hardware lock
Might be able to bypass if bootloader is unlocked
blackhawk said:
No easy fix.
Will Google help? Don't count on it.
Click to expand...
Click to collapse
Depends, proving identity can be difficult, and it's true the Big G's customer service is not known for their efficiency or expediency...
If it's an unlocked phone this allegedly should work.
Every other solution is complicated and likely against forum rules to post.
Using the Developer Option:Go to the settings Menu > then About Device > tap on the “Build Number” more than 5 times > go back to settings menu > Now tap on the Developer option > check to Enable OEM Unlock > Done! Now you can reset your phone without facing the FRP lock
My Note 10+'s are unlocked so this solution helps me. I loathe FRP.
alfin97 said:
5. My friend also checked that his compromised Google account is now logged in to the scammer's phone, Vivo.
Click to expand...
Click to collapse
How is he able to check this info without access to that Google account?
Related
I know nothing about any of this so bare with me guys/gals please. Just need help once and ill remove my account. If any of you feel like im wasting your time then please tell me and ill remove my post. Thankyou and i hope someone will give me an idea of whats going on.
Friends ex girlfriend is remotely accessing his phone from her computer, she can lock him out and write text out of format on the lock screen. She has deleted everything on his phone 8 times in the past hour. The Verizon recovery app has been disabled, we went into the Verizon store and changed EVERYTHING, number, passwords, made sure if she ever called in wanting info she couldn't get it. There is no way she figured out any of the passwords, she doesn't have access to any of his accounts, gmails facebook etc... i thought for sure she was using the recovery app but that's impossible cause no account has been created to access to his phone. Idk guys like i said im not an expert one thing that has me most skeptical she can write whatever she wants, whatever color, on his phone on any spot on the screen. Its completely out of set text formations on the lock screen looks like doodles i guess. Just curious if you guys have have ever heard of anything like this happening before. Thanks and i apologize if this shouldn't be here just on a desperate attempt to figure this out. Verizon is completely stumped they have no idea how she does it, even the main tech guy at the store (idk his credentials) cant figure it out.
From what I've seen so far, Android Device Manager (part of Google's setup) can do remote wipes. as can Motorola ID. I imagine both of these may "automatically setup" when you re-activate the phone. Beyond that, you'd need an app to perform such changes, I'd think.
Also, if he's on a joint-account with his exGF, and if she has access to the account, VZ may be doing this without the store-people knowing it?
schwinn8 said:
From what I've seen so far, Android Device Manager (part of Google's setup) can do remote wipes. as can Motorola ID. I imagine both of these may "automatically setup" when you re-activate the phone. Beyond that, you'd need an app to perform such changes, I'd think.
Also, if he's on a joint-account with his exGF, and if she has access to the account, VZ may be doing this without the store-people knowing it?
Click to expand...
Click to collapse
If it's Android Device Manager, maybe it would be sufficient to just change the Google login password?
Yeah, he changed his Google password right?
schwinn8 said:
From what I've seen so far, Android Device Manager (part of Google's setup) can do remote wipes. as can Motorola ID. I imagine both of these may "automatically setup" when you re-activate the phone. Beyond that, you'd need an app to perform such changes, I'd think.
Also, if he's on a joint-account with his exGF, and if she has access to the account, VZ may be doing this without the store-people knowing it?
Click to expand...
Click to collapse
He was on a joint account but upon breakin up with her he took her phone, cancelled it, removed her from the account changed his passwords to facebook and google and everything else. Just for the guy to call in and request info he has to answer 5+ extra security questions before hes allowed any info. But ill check out the ADV maybe thats it. Thankyou
How to Remove FRP Lock From Android Device ?
The FRP feature is always enabled on your device as long as you have an active Google account. To disable FRP, you must remove your Google account.
To remove your Google account, follow these steps:
1 : From any Home screen, touch Apps > Settings.
2 : Touch Accounts > Google.
3 : Touch your Google account, and then touch MORE > Remove account.
Important: If you are sending your device in for service, selling your device, or giving it away, it is very important that you remove your Google account and reset your device.
Share it.
Wanheda-Klaus said:
How to Remove FRP Lock From Android Device ?
The FRP feature is always enabled on your device as long as you have an active Google account. To disable FRP, you must remove your Google account.
To remove your Google account, follow these steps:
1 : From any Home screen, touch Apps > Settings.
2 : Touch Accounts > Google.
3 : Touch your Google account, and then touch MORE > Remove account.
Important: If you are sending your device in for service, selling your device, or giving it away, it is very important that you remove your Google account and reset your device.
Share it.
Click to expand...
Click to collapse
How do you get around it if you bought a refurbished android moto XT1650-02 on FB and they didn't do what they should have done here in this post?
TonyDaTorch said:
How do you get around it if you bought a refurbished android moto XT1650-02 on FB and they didn't do what they should have done here in this post?
Click to expand...
Click to collapse
Have a look at my posts on this subject.
Currently I'm looking into whether I can side load some code via a FAT32 formatted SD card, and if possible, I need to locate where the flag is stored which sets this FRP. Now this could be stored on a rom chip of sorts and at this stage I dont want to break open the device to desolder chips, so this blog could be useful at giving clues into what needs to be looked at. Although the device is a Blink Mini camera, the technique can be applied on other devices, like smart phones.
Blink Mini RE, Part 3 -- Staring into the eye of the binary
If we stare at a binary for long enough, we will intimidate it into giving us its little secrets
astrid.tech
Ideally, I'd have a working device, dump the rom contents, then trigger the FRP and then dump the roms again to compare whats been changed, which would hilight areas for further investigation and maybe even the bit flag in question.
The other area of interest currently is Wireshark with the USB packet sniffer. Lenovo's/Motorola's Rescue and Smart Assist program aka LRMA can interrogate the device via a USB cable and detect the firmware. LRMA also suggests enabling the Developer mode/USB debugging which is enabled by clicking the build number seven times in the Google Android settings. So the question is can LRMA detect the FRP has been set? If it can, Ghidra https://ghidra-sre.org/ can be used to detect the FRP bit flag. I say bit Flag, it could be multiple bit flags in a variety of locations. Never under estimate your enemy.
I've used the Emergency Contact select a photo trick, to gain access to all apps, where I've gone straight for the Settings and Build number, tapped it 7 times as per LRMA's instructions but its not unhidden the developer mode and USB debugging options. This could be disabled once FRP is triggered, but its why I say it could be more than one bit flag which is set. Like you see with UEFI bios on some pc motherboards, there could actually be a two or more locations which could be used.
Like I said earlier, having a working device, dumping roms and then triggering FRP would be ideal, but when you dont have any money, it forces you to use your brain as you can't just step out and buy a new device mirrored in every way.
At this stage I dont know if this FRP flag can be undone. It might be like these RaspberryPi One Time Programmable switches as seen here, but I have been able to toggle some of those as well! https://github.com/raspberrypi/docu...asciidoc/computers/raspberry-pi/otp-bits.adoc
I've so far been unsuccessful in finding out if there is an equivalent of vcgencmd otp_dump for Android phones as this could be another way I might be able to find the FRP flag without having to dump the roms.
This is all new to me so I might be looking in the wrong area's as I'm just an unqualified out of work for decades boring old penniless windows programmer so I'm learning as I go along. But you might find what I've put is useful if you fancy a Thanksgiving, Xmas & New Year challenge for a change.
Make sure you put 1* reviews on your Banking apps or all apps that need updating to support face unlock, hopefully it will help speed up the development and support of face unlock on the pixel 4. I am really missing fingerprint unlock on my apps!
Demolition49 said:
Make sure you put 1* reviews on your Banking apps or all apps that need updating to support face unlock, hopefully it will help speed up the development and support of face unlock on the pixel 4. I am really missing fingerprint unlock on my apps!
Click to expand...
Click to collapse
Why? I just contacted my credit union asking for them to add support. Maybe larger national banks and stuff should have been aware and had support ready but smaller, more local institutions might just need to know that it's a thing on Android now.
Sent from my Pixel 4 XL using XDA Labs
In the Play Store, you can reach out to contact each app's development team via email. I've written to Chase, Bank of America, Mint, Credit Karma, and the other apps I use. Some developers are aware that they need to update, others aren't. Here are some of the responses I've received.
My original email (to each app):
Please update the Android app to support the biometric API so that I can use the secure face unlock on my Pixel 4! Thank you!
Click to expand...
Click to collapse
Bank of America:
Thank you for your feedback and we apologize for the inconvenience. We are working to update to the latest biometric authentication for the Pixel 4 and expect to have a supporting app shortly. For now, sign-in to the app using your online ID and password. Please look out for an app update soon.
Click to expand...
Click to collapse
Chase:
We'll be happy to review your request to update the
Android App.
Ivan, please note that the Chase Mobile App will work on
any Android smart phone or tablet running Android
operating system 5.0 (Lollipop) or higher. The minimum
operating system is 5.0 or higher. If your mobile phone
does not have the minimum requirement, the Chase Mobile
app will not be compatible.
We want our mobile app users to have the best experience
possible, so we regularly test chase.com using the most
current versions of operating systems. Since some mobile
app functionality may not work well on older operating
systems, we ask that you perform these updates. We
recommend you update your operating system and application
to the newest versions available. If your device isn't set
up to receive updates automatically, you can get the We
recommend you update your operating system and application
to the newest versions available.
We appreciate your business and thank you for choosing
Chase.
Click to expand...
Click to collapse
Credit Karma:
To determine if your Touch ID or Face ID function is turned on or off, go into your settings by clicking the icon in the top right corner of the app. The directions are the same whether you’re using Touch ID or Face ID.
If Touch or Face ID is turned on you will see a green circle with a white check mark.
If it’s turned off, simply click the empty circle and you’ll be prompted with a message stating the fingerprints or face registered on your phone can be used to access your Credit Karma account. Click “OK” to this prompt and you will be asked to enter your PIN to confirm this change.
Touch or Face ID is now turned on and you will be allowed to use this function to access the Credit Karma app moving forward.
Please note that if you log out of your account, the next time you open the app you’ll be prompted to enter your email address and password.
Thanks so much,
Click to expand...
Click to collapse
I've been sending further follow-ups to the ones who clearly don't understand what we are asking.
The more people who contact them, the more they'll understand that their apps are the problem by not using the current API.
I think Chase already stated that they were going to have an update before the end of the year. Hopefully sooner rather than later.
Robinhood works!
btonetbone said:
In the Play Store, you can reach out to contact each app's development team via email. I've written to Chase, Bank of America, Mint, Credit Karma, and the other apps I use. Some developers are aware that they need to update, others aren't. Here are some of the responses I've received.
My original email (to each app):
Bank of America:
Chase:
Credit Karma:
I've been sending further follow-ups to the ones who clearly don't understand what we are asking.
The more people who contact them, the more they'll understand that their apps are the problem by not using the current API.
Click to expand...
Click to collapse
Very nice work, I have left reviews and also contacted all my Banks via email. Hopefully it speeds up the process.
Throwing up a bunch of one-star reviews won't help, and all it serves to do is make the rater (you) look petty and childish. I'll send an email to my institutions, like a grownup, and go from there.
Getting in contact directly works best, via the play store will get you to the android app devs. I usually go through Twitter and you get a spokesperson who wouldn't know an apk from an adb and will give a stock response of soon™.
Remind them that the old biometric APIs are deprecated and that they should update to current versioning. Should anything happen they don't want to be the story of the bank that wasn't able to keep up.
Honestly I'm not missing it that much for my bank that much because I use LastPass which autofills it quickly. I do miss it for Outlook though because I have to do a pin.
Sent from my Pixel 4 XL using Tapatalk
So Far E-Trade has been updated to the Pixels face Unlock... I sent an email via the app store also to a credit union hoping they will update their app. I'm hoping within the next 2 weeks to a month that all major banks will update...
How secure if this anyway? I mean, my banking account has a password. I enter that password in my banking app to log into my account. In the future I will use my facial scan to log into my banking app.
Does that mean my banking account will have two password (1x password + 1x facial scan) oder will my password be stored somewhere in the app or on android and simply be passed on the my facial scan is verified?
Both do not sound very secure to me.
If you don't feel it's secure then just don't use the app.. simple. I trust that the banks know the risks and have mitigated them. After all they are the ones on the hook if there's fraud.
bobby janow said:
If you don't feel it's secure then just don't use the app.. simple. I trust that the banks know the risks and have mitigated them. After all they are the ones on the hook if there's fraud.
Click to expand...
Click to collapse
Not really the informative answer I was looking for.
I wouldn't blindly trust a bank app or any of the other countless apps that would use my facial scan.
What happens if your facial scan gets stolen / leaked. Everyone with that information will for ever be able to access your data. And you can't even change your access code like you would be able to with a password.
And it seems like you also have no idea where your facial scan is being saved, and how it is secured / locked down. Maybe it is just a plain file on your phone's storage? You don't seem to know.
Why no simply write down all your passwords in a .txt file and save it on your sdcard? That would alteast have the advantage that you could change your password at some point.
Utini said:
Not really the informative answer I was looking for.
I wouldn't blindly trust a bank app or any of the other countless apps that would use my facial scan.
What happens if your facial scan gets stolen / leaked. Everyone with that information will for ever be able to access your data. And you can't even change your access code like you would be able to with a password.
Click to expand...
Click to collapse
Isn't the face unlock for that device only? It's not like someone can install your bank app on their phone, somehow use your face unlock information, and spoof you on that device. Also there's still 2 step verification, at least with my bank, so the new app would still need to get the verification code. If anything, it's easier to do with your password because that's something that can be typed in and then somehow get the verification code text.
Sent from my Pixel 4 XL using Tapatalk
Utini said:
Not really the informative answer I was looking for.
I wouldn't blindly trust a bank app or any of the other countless apps that would use my facial scan.
What happens if your facial scan gets stolen / leaked. Everyone with that information will for ever be able to access your data. And you can't even change your access code like you would be able to with a password.
Click to expand...
Click to collapse
I'm not sure of the question you are asking. It seemed rhetorical to me basically commenting on how you don't think fingerprint, facial or password entry is secure on your app. I don't think any of it is stored in the cloud but nonetheless it's probably not as secure as walking into your bank and transacting with a teller. Even websites probably aren't as secure as you wish they were. So what exactly are you asking that you expect a reply to? You can perhaps check with your bank as to what your liability would be if your account got hacked.
EeZeEpEe said:
Isn't the face unlock for that device only? It's not like someone can install your bank app on their phone, somehow use your face unlock information, and spoof you on that device. Also there's still 2 step verification, at least with my bank, so the new app would still need to get the verification code. If anything, it's easier to do with your password because that's something that can be typed in and then somehow get the verification code text.
Sent from my Pixel 4 XL using Tapatalk
Click to expand...
Click to collapse
Oh is it? That makes it defeniately more secure. But then I would still like to know how it is ensured that my facial scan only works with my specific mobile device and not with any other mobile device.
Yep for banking there is still 2 step verficiation. Good point. But I was actually thinking more about e.g. KeePass.
bobby janow said:
I'm not sure of the question you are asking. It seemed rhetorical to me basically commenting on how you don't think fingerprint, facial or password entry is secure on your app. I don't think any of it is stored in the cloud but nonetheless it's probably not as secure as walking into your bank and transacting with a teller. Even websites probably aren't as secure as you wish they were. So what exactly are you asking that you expect a reply to? You can perhaps check with your bank as to what your liability would be if your account got hacked.
Click to expand...
Click to collapse
Maybe I didn't explain my question good enough. I will try again:
Currently I would unlock e.g. my KeePass Database with a password.
In the future I would use my facial scan for that.
I wonder at what point my facial scan will access my password of the KeePass Database, because it somehow has to know my password in order to unlock KeePass?
And in that case my password suddenly isn't saved only in my head anymore but also within android or another app (because Face Unlock has to somehow know it?).
Or will my KeePass database get a second "password" which is my facial scan data?
In that case I want to make sure that my facial scan is very secure and can't be stolen. Because if it turns up in smth like "haveibeenpwnd.com" everyone will forever be able to access all my files with my leaked facial scan which I cannot even change to something different anymore.
Utini said:
Maybe I didn't explain my question good enough. I will try again:
Currently I would unlock e.g. my KeePass Database with a password.
In the future I would use my facial scan for that.
I wonder at what point my facial scan will access my password of the KeePass Database, because it somehow has to know my password in order to unlock KeePass?
And in that case my password suddenly isn't saved only in my head anymore but also within android or another app (because Face Unlock has to somehow know it?).
Or will my KeePass database get a second "password" which is my facial scan data?
In that case I want to make sure that my facial scan is very secure and can't be stolen. Because if it turns up in smth like "haveibeenpwnd.com" everyone will forever be able to access all my files with my leaked facial scan which I cannot even change to something different anymore.
Click to expand...
Click to collapse
I used LastPass and I think it's not different then when I died the fingerprint option for it. There's a master password for the account and biometric login is, again, just for the individual device. And again, there's 2 step verification at least with LastPass, for whenever you set up.
Sent from my Pixel 4 XL using Tapatalk
EeZeEpEe said:
I used LastPass and I think it's not different then when I died the fingerprint option for it. There's a master password for the account and biometric login is, again, just for the individual device. And again, there's 2 step verification at least with LastPass, for whenever you set up.
Sent from my Pixel 4 XL using Tapatalk
Click to expand...
Click to collapse
Sounds interesting and secure. Now I am interested in how it is ensured that my fingerprint / facial scan will only work with my specific mobile device and that the stolen data from my device can't be used from another device
Utini said:
Oh is it? That makes it defeniately more secure. But then I would still like to know how it is ensured that my facial scan only works with my specific mobile device and not with any other mobile device.
Yep for banking there is still 2 step verficiation. Good point. But I was actually thinking more about e.g. KeePass.
Maybe I didn't explain my question good enough. I will try again:
Currently I would unlock e.g. my KeePass Database with a password.
In the future I would use my facial scan for that.
I wonder at what point my facial scan will access my password of the KeePass Database, because it somehow has to know my password in order to unlock KeePass?
And in that case my password suddenly isn't saved only in my head anymore but also within android or another app (because Face Unlock has to somehow know it?).
Or will my KeePass database get a second "password" which is my facial scan data?
In that case I want to make sure that my facial scan is very secure and can't be stolen. Because if it turns up in smth like "haveibeenpwnd.com" everyone will forever be able to access all my files with my leaked facial scan which I cannot even change to something different anymore.
Click to expand...
Click to collapse
Oh I see now. This really has more to do with your password manager than the bank. Unfortunately, I don't use a PM even though I suppose I should. Everyone says it's pretty secure. Since I don't really know what I'm talking about at this point I'll give it a shot anyway. lol
I don't think the facial scan or the fingerprint scan is saved anywhere other than your device. But I do use fingerprint (or did) scans on my banking app. If I change my password on the banking site my fingerprint scan will no longer work on the app. I would first have to change my password on the app and then reregister my fingerprint when the new password is entered. Can we compare it to the face scan at this point? I mean you can't change your fingerprints either right? Before I go on, am I reading your concerns correctly?
Utini said:
Sounds interesting and secure. Now I am interested in how it is ensured that my fingerprint / facial scan will only work with my specific mobile device and that the stolen data from my device can't be used from another device
Click to expand...
Click to collapse
https://support.google.com/pixelphone/answer/9517039?hl=en
Maybe this confirms it?View attachment 4860867
Sent from my Pixel 4 XL using Tapatalk
Hello,
With my former employer I had a phone that I used my Samsung account with, problem is that Samsung account is registered with the work phone number I had at the time, so I can no longer login to my account because of 2 factor authentification being enforced onto my account (without my consent).
To regain access to my Samsung account I need to have the phone's Serial Number, how can I get it? I don't have anything left from the phone, but I used it regularly with Google Account, Windows, "Your Phone" app, etc....
Can I get it through Windows registry, logs or some online webservice?
Regards,
Where it was bought... especially if it's was a carrier phone.
It was bought by the company which I no longer have contact with.
That's not data normally shared. I'm not a fan of most multitiered security as it always causes me problems.
Doesn't it show you a serial number in the phone information?
Otherwise try this app once. The serial number is also displayed under the Personal tab...
Phone INFO ★SAM★ - Apps on Google Play
All-in-one INFO and TOOLS for Samsung devices.
play.google.com
Roger.T said:
Doesn't it show you a serial number in the phone information?
Otherwise try this app once. The serial number is also displayed under the Personal tab...
Phone INFO ★SAM★ - Apps on Google Play
All-in-one INFO and TOOLS for Samsung devices.
play.google.com
Click to expand...
Click to collapse
she doesn't have the phone that she used to open the Samsung account anymore, that's how I'm reading it.
3mel said:
she doesn't have the phone that she used to open the Samsung account anymore, that's how I'm reading it.
Click to expand...
Click to collapse
Ah ok. I have probably misunderstood that...
Then I don't see any possibility...
Roger.T said:
Ah ok. I have probably misunderstood that...
Then I don't see any possibility...
Click to expand...
Click to collapse
I was gonna suggest yesterday that she bites the bullet and just rings her old employers and explains she's spent lots of money thru the account.
they'd probably say the phone has been scrapped by now, in that case back to Samsung and look for a contact us link.
she can't be the first person to face this scenario since they brought in 2FA. if she still has an email account attached that's something.
3mel said:
I was gonna suggest yesterday that she bites the bullet and just rings her old employers and explains she's spent lots of money thru the account.
they'd probably say the phone has been scrapped by now, in that case back to Samsung and look for a contact us link.
she can't be the first person to face this scenario since they brought in 2FA. if she still has an email account attached that's something.
Click to expand...
Click to collapse
Mmmmm, humble pie... or minced meat pie?
So I got a Smarttag with S21 Ultra which I setup at the time in Feb but never really used and left in a draw.
Last week I deleted my Samsung account and created a new one due to Samsung not having an option to change your account country.
I then decided to try out the Smarttag again and found out that it was still linked to my old Samsung / Smartthings Account so I could not add it to the new account.
I tried all the ways to reset it but still got the message that the Tag is already in use and to remove it from SmartThings first.
Now I have no way to do this due to having deleted my account already!!.
I contacted Samsung support and they have told me there is no way to unlink it now for security reasons.
So my Tag is now e-waste and totally useless.
There is no warning when deleting your Samsung account to remove devices from the SmartThings app and no way to recover it.
Just as a warning for other Smarttag users.
If you could reset any smart tag without owning it, it would be useless as a tracking tag. Same reason you cannot factory reset a phone to clear the owners account when you steal it. Yes, it is a terrible waste but it is a security design. Maybe Samsung could allow them to be refurbished if they are proven to be legit so the waste is less.
lywyn said:
If you could reset any smart tag without owning it, it would be useless as a tracking tag. Same reason you cannot factory reset a phone to clear the owners account when you steal it. Yes, it is a terrible waste but it is a security design. Maybe Samsung could allow them to be refurbished if they are proven to be legit so the waste is less.
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Indeed but should be some safe way to get around this - email / sms link to your registered address or phone number.
Even option to recover account within 30 days would help.
I have the receipt and box showing serial number so can be proven it is mine if service centre could do something but support told me nope.
To have no option but to sling it in the bin is dumb, lucky it was on the Smarttag I got for free.
Sir,
I'm facing exactly the same issue with my galaxy smart tag.
The account I'm having now has 100% same id which I had in the account I deleted, only the country has changed from us to india.
Is there anyway out.....
Dr. Qaisar Anjum said:
Sir,
I'm facing exactly the same issue with my galaxy smart tag.
The account I'm having now has 100% same id which I had in the account I deleted, only the country has changed from us to india.
Is there anyway out.....
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Nope. Even with all receipts and boxes with details to prove it is yours there is no way to reset.