I have been experiencing garbled sound (completely distorted) on Bluetooth calls - and only calls - with my Exynos S10e. It happens with several BT headphones (including my regular Sony WX1000XM3). It also happens in my car, when I am connected to BT and receive calls. The problem appears only on calls, and it's not a matter of volume or hissing or low-quality sound, but completely garbled sound. Sound from other sources (music, podcasts) is always fine. People on the other side hear me fine. Also, I experienced this on both UI 3 and the new UI 4.
I have seen numerous complaints about something like this on various forums (esp. involving cars and watches - and calls specifically), with older as well as newer Galaxy models (up to S21). But I have found no solution that worked for me (see below).
It happens only sometimes, not always. Occasionally, but not always, disconnecting and calling again works. Same with momentarily switching the call to speaker and then back to BT.
It may be related to my BT fitness band (Mi Band 6), although it happens even when it is not connected to the phone. (I do not remember having had the problem before getting the 6, but I may be mistaken.) And I do not use any of the sound-specific features of the band (DND is always on).
I have tried everything under the sun - mostly suggestions on other forums - and nothing seems to work. Specifically, I cleared BT cache; turned Adapt Sound off; switched between PBAP 1.1 and 1.2; tried different AVRCP versions; turned Gabeldorsche on/off; disabled VoLTE; disabled Wi-Fi calling; Dolby off. (A2DP hw offload is on On but greyed out.)
Related
have searched the forums and found a number of similar issues, but nothing seems to match my symptoms. So I am stumped on what to do.
I have a very annoying problem where the built in microphone stops working every now and then. This is not a low volume or bad sound quality problem - it is a no volume problem. It almost seems that the microphone has been muted or disabled.
I have also been unable to devise a guaranteed fix - a soft reset often returns the mic to active duty, but sometimes multiple soft resets combined with turning off the phone are required.
I have not been able to reproduce a single scenario that reliably causes the problem to occur, bujt it only seems to happen if the phone is enabled. I can always get it to occur within about 15 minutes of fiddling. I never know when i answer the phone if the other person will be able to hear me. I use the kaiser mostly as a pda & bluetooth MP3 player, but am now trying to use the phone occassionally and so it has now become a very BIG issue.
I did some isolated testing over the last few days and have had each of the following cause the problem
1) enabled the phone (sounds real suspect)
2) power save mode kicked in on idle
3) turned kaiser off & then on again
4) enabled bluetooth while the phone was enabled (but did not have any bluetooth devices defined yet - also suspicious)
but none of these reliably cause the problem.
I have been testing the mic by using standard Notes program and making a voice recording - i use the stylus to tap on the bottom of the case - so there is no confusion about back ground noise.
Have ruled out the following:
a) hand covering mic hole
b) blue tooth headset causing confusion - i delete blue tooth device Sony BT21G and disabled bluetooth - still get random failures
c) microphone AGC - has been disabled
The only extra software i have installed in tomtom navigator 6 & i use windows mobile to play music over bluetooth headphones. So I do not think it is related to third party apps.
This seems to be caused by a software incompatibilty issue where the phone is causing the the mic to be turned off.
htc tytn II kaiser 120
rom 1.82.72.1.0 wwe
rom date 11/12/07
radio 1.27.15.32
protocol 22.51.88.13H
wm 6 professional ce os 5.2.1620 build 18125.0.4.2
This is a grey market device I am using on Rogers so I have no warranty support here in Canada.
A potential alternative was to always use the sony BT21G headset since it has a microphone, but it does not appear that the kasier will use the sony's microphone, only the built in one. I reliably get sound only over the headset when using the phone. The BT21G provides Wireless Stereo & Hands Free. I have not fully investigated using different combos of these to see if i can get the BT21G microphone to work.
The only remaining solution i see is upgrading to wm6.1, but going to the htc website http://www.htc.com/www/SupportDownload.aspx?p_id=13&cat=2&dl_id=21 and entering my serial number indicates Sorry, this software download is not suitable for your device.
Thoughts / ideas / advice....
Hi guys,
In my car, I have a Kenwood Kdc-w4737u radio with bluetooth module Kca-bt100.
Allow me to explain what happens after pairing:
1. Bluetooth ON: When turning bluetooth on, S4 pairs and says "in call" (ghost and muted call), although no call and no app is actually running...
2. Temporary fix: Making a phone call actually solves this problem and S4 starts behaving like it should.
3. After the fix, while on Radio/CD/USB, I receive a phone call that goes through bluetooth, end call goes back to radio/cd/usb.
4. Start Navigon GPS, similar problem like in 1. Navigon seems to open a dedicated audio channel that never goes to sleep. Stays silent when no audio directions are playing instead of going back to Radio/CD/USB.
On my Iphone 4 I do not have any of these issues. Turning Bluetooth on does not start a ghost muted call. While on Radio/CD/USB, receive a phone call activates bluetooth, end call goes back to radio. Same with Navigon GPS, new voice directions activate bluetooth, when voice instructions ends, goes back to radio/cd/usb. Perfect.
I already know that the bluetooth on S4 is the latest chip and version and etc, what I would really like to know is if anyone got a fix for this, I have tried a few apps that control bluetooth in the app market and none works.
Thanks in advance.
If you have an S4 and not the S4 Active, you are in the wrong forum.
terrix said:
1. Bluetooth ON: When turning bluetooth on, S4 pairs and says "in call" (ghost and muted call), although no call and no app is actually running...
2. Temporary fix: Making a phone call actually solves this problem and S4 starts behaving like it should.
Click to expand...
Click to collapse
Hello,
I have the exact same problem from a few days with my car bluetooth system and my S4 (previously it was working flawlessly), did you solved? or at least found something about it?
Thanks
not really
I have given up on my galaxy S4 and went back to iphone 4. Galaxy over time presented too many random bugs with too many of my daily tasks.
If you make a phone call immediately after connecting the bluetooth, the issue is gone UNTIL you disable bluetooth. Next time you turn bluetooth on you will have to repeat the process.
Over time (after a few weeks) I never got THIS issue back, so I never had to make a quick call for it to behave normally.
Also note that Galaxy S4 has a newer bluetooth version, and most car players have the 2.0, which I believe to be the cause of most issues.
Hi,
I've bought a "Jabra Stealth" headset and I'm unable to launch Google Now on my Nexus 6 (Android stock 5.0.1, FrancoKernel r8) with the dedicated button although it's a built-in feature of the headset. I assume that this is an issue of compatibility with Android 5.0. Jabra has answered me that I didn't configure vocal commands well but that's false. Has someone encountered the same problem and has a solution for it?
Thanks
xof9999 said:
Hi,
I've bought a "Jabra Stealth" headset and I'm unable to launch Google Now on my Nexus 6 (Android stock 5.0.1, FrancoKernel r8) with the dedicated button although it's a built-in feature of the headset. I assume that this is an issue of compatibility with Android 5.0. Jabra has answered me that I didn't configure vocal commands well but that's false. Has someone encountered the same problem and has a solution for it?
Thanks
Click to expand...
Click to collapse
I have a similar issue. I use a Plantronics Voyager Legend. A couple of issues:
1) press and hold of the action button will bring up "voice dialer" instead of "google now". I dont know if you've ever tried to use voice dialer, but i think its more or less deprecated since the nexus 1 was the new kid on the block.
There is an app for bluetooth on the app store that lets you choose what to launch with that button. however, it didnt work that well for me. lots of lag and it blended together with other bluetooth related issues.
2) Bluetooth never seems to "turn off". I have a smart sensor enabled headset. IE the phone should know if i have the headset on or not, and pipe phone calls and notifications and ringtones to the speaker if i dont have it on and to the headset if i do. instead, the phone constantly pipes EVERYTHING to the bluetooth headset. no fix yet.
3) phone connection to my car's bluetooth makes my audiobook start playing. I have no idea why. it is not a setting in the audiobook app. Seems that the fix is to disable streaming media over bluetooth (contacts/messages only)
From what ive witnessed with issues regarding audio, screen brightness, bluetooth, this is yet another half-baked google product with little to no attempt at a proper follow through. just a crap device rushed to market with tons of potential and a complete crap OS and barely any thought or usability effort put into anything except the home screen.
I also have the N6 with the P Legend. I am having issues where the caller can barely hear me. Do you know if you have this issue at all?
shrimants said:
I have a similar issue. I use a Plantronics Voyager Legend. A couple of issues:
1) press and hold of the action button will bring up "voice dialer" instead of "google now". I dont know if you've ever tried to use voice dialer, but i think its more or less deprecated since the nexus 1 was the new kid on the block.
There is an app for bluetooth on the app store that lets you choose what to launch with that button. however, it didnt work that well for me. lots of lag and it blended together with other bluetooth related issues.
2) Bluetooth never seems to "turn off". I have a smart sensor enabled headset. IE the phone should know if i have the headset on or not, and pipe phone calls and notifications and ringtones to the speaker if i dont have it on and to the headset if i do. instead, the phone constantly pipes EVERYTHING to the bluetooth headset. no fix yet.
3) phone connection to my car's bluetooth makes my audiobook start playing. I have no idea why. it is not a setting in the audiobook app. Seems that the fix is to disable streaming media over bluetooth (contacts/messages only)
From what ive witnessed with issues regarding audio, screen brightness, bluetooth, this is yet another half-baked google product with little to no attempt at a proper follow through. just a crap device rushed to market with tons of potential and a complete crap OS and barely any thought or usability effort put into anything except the home screen.
Click to expand...
Click to collapse
When the caller can barely hear you, check your phone. Sometimes, even though my headset is on, the phone doesn't care and attempts to use the phones speaker or mic.
shrimants said:
When the caller can barely hear you, check your phone. Sometimes, even though my headset is on, the phone doesn't care and attempts to use the phones speaker or mic.
Click to expand...
Click to collapse
That's my current issue...
I can answer the calls with either my truck or ear piece, but both will randomly not have audio. The phone says it's connected BT, but I have to switch the source to speaker or handset and then click back over to BT. The whole time while I'm begging the person on the other end not to hang up and to hold on a second. Not bad when I'm at my desk with earpiece....let's just say it's a bit more nerve-racking on the highway.
scap99 said:
That's my current issue...
I can answer the calls with either my truck or ear piece, but both will randomly not have audio. The phone says it's connected BT, but I have to switch the source to speaker or handset and then click back over to BT. The whole time while I'm begging the person on the other end not to hang up and to hold on a second. Not bad when I'm at my desk with earpiece....let's just say it's a bit more nerve-racking on the highway.
Click to expand...
Click to collapse
Same here. Also have a problem where, when on a call, an incoming call will kill bluetooth. This makes it unusable in my car as it becomes a real safety issue. I have to turn off BT and use the speakerphone which luckily is good enough for the job. Even switching the source and switching back doesn't always work for me.
I regret not sending the phone back for this problem. I'm waiting on v5.1 this month as rumored, hoping that will solve the problem. May just go back to my Lumina 925.
Has anyone tried going into Google settings app -> Search & Now -> Voice and turn on Bluetooth Headset (records audion through bluetooth headset if available).
I have Nexus 5 and Jabra Stealth and I had the same problem. I could solve it thanks to these indications: hackerspace.kinja.com/reassign-your-bluetooth-phone-button-to-open-google-n-1507391132
Same issue with calls not having audio through the car Bluetooth unless I switch to speaker/handset then back. I guess Marshmellow really messed up Bluetooth on a lot of people's phones not just us. Tried different rooms(AOSP, CM, stock) no help even tried updating the radio which helped Bluetooth crashing completely and requiring a restart but the phone issues remain.
[https://forums]
posted 8:32 AM*by*klobkelosh[https://forums]EditDeleteActionsReport AbusePermalinkQuote this Comment
Anyone else? I posted this on the Moto forum -
https://forums.motorola.com/posts/e3ade3c5ba
Definitely having bluetooth issues with newest 5.1 *attached to my Rav4 entune system. I've narrowed *down to the handoff from low quality/low latency phone bluetooth connection back to audio bluetooth connection. Often it will not complete the handoff and there is no sound but phone still thinks it is playing audio and bluetooth on the phone needs to be switched off and back on a number of times to reestablish the connection and sound. This usually happens after a phone call. Sometimes bluetooth will play audio over phone stream during phone conversation. Here's what I've tried : updating car firmware, toggling bluetooth settings in moto app under voice, removing and readding connection in car and phone, disabling Moto functions, disabling message functions. I should note that everything worked fine before update except message access. That works now.
Sent from my XT1060 using Tapatalk
Have the exact same problem after updating to 5.1. Worst update I've ever done. I've yet to find a fix for any of these problems I keep having.
Verizon Moto XT1060, with 5.1.
No issues here. The phone is connected to my car stereo's Bluetooth Headset/Hands Free profile. Since my car has only an AUX input, and doesn't have other BT audio profiles, I'm using a Blackberry Stereo Music Gateway (i.e. bluetooth receiver) connected to my AUX port to stream music..
Phone calls and streaming music work fine. Including while streaming music, it auto pauses for an incoming call, then streaming continues when I hang up the phone call.
You didn't mention in your post if you factory reset as an attempt to fix or not. If you didn't, you might want to consider trying it. I know there is a slight chance it wont correct the issue, but there is enough chance that it might. I'd suggest doing a fastboot erase cache and fastboot erase userdata... then manually setting everything back up, installing apps manually, etc.
KidJoe said:
Verizon Moto XT1060, with 5.1.
No issues here. The phone is connected to my car stereo's Bluetooth Headset/Hands Free profile. Since my car has only an AUX input, and doesn't have other BT audio profiles, I'm using a Blackberry Stereo Music Gateway (i.e. bluetooth receiver) connected to my AUX port to stream music..
Phone calls and streaming music work fine. Including while streaming music, it auto pauses for an incoming call, then streaming continues when I hang up the phone call.
You didn't mention in your post if you factory reset as an attempt to fix or not. If you didn't, you might want to consider trying it. I know there is a slight chance it wont correct the issue, but there is enough chance that it might. I'd suggest doing a fastboot erase cache and fastboot erase userdata... then manually setting everything back up, installing apps manually, etc.
Click to expand...
Click to collapse
Yeah, I did not factory reset, but I may if the problem persists. I may try running safe mode first to see if that makes a difference. I really don't want to set all the things back up...
My threads here and on Motorola's site aren't getting many responses, so I assume it is a specific conflict between Moto x and my cars Bluetooth (that, or since the x is now so old no one that cares uses it in cars any more). Too bad because everything worked prior to the update. Oh well, that's one way to get you to buy a new phone...
I'm continuing to diagnose things bit by bit but I can't find a real pattern or trigger that always disconnects Bluetooth.
Same here.
I'm having the exact same problem. I've set up a tasker profile to trigger on phone idle which toggles the bluetooth off, waits 5 sec, then toggles on again. While this doesn't address the cause, it at least automatically resets and restores my bluetooth audio after a phone call.
Also, it doesn't just happen with my car bluetooth. Also happens with my wireless bluetooth speakers in the house.
Occasionally, when a bluetooth call disconnects, the entire phone locks up and I have to force reboot. This randomly triggers the dreaded "setting up apps" process like a first install. Cleared caches, deleted and reestablished bluetooth devices, even factory reset. All seem to be very short temporary fixes.
I finally managed to get Bixby Routines reinstalled on my phone (it was in the Galaxy store and I somehow either missed it every single time I looked, or they just added it). I am using it to send Spotify to my various bluetooth devices while all my notifications play on the phone. I have it set up with 3 devices - an Anker Soundcore, a pair of SkullCandy Ink'd Wireless earbuds, and my 2015 VW Golf. I'm running into some weird issues, though. Note that all 3 routines are set up the same way - IF BT is connected to X, THEN App: Spotify / Audio Device: Bluetooth
1. Whenever Separate App Sound is initiated, either on the previously connected device or a different device, it throws up the "Change main audio output device?" notification, meaning every time I connect to BT, I have to do that. If that's the case, why bother with the routine and not just toggle the SAS with each device manually since I need to interact anyway? When I do toggle it manually and hit OK on the notification, it works flawlessly, sending Spotify to BT and everything else (IG, Messages, YouTube, etc.) through the phone's speakers.
2. With the way the Golf head unit connects to BT, it kind of connects, then disconnects, then connects again, making the phone get weird mixed messages which triggers the routine in a weird way. Is there a way to delay the BT connection on the phone until the head unit is fully booted up?
The only thing I can figure is that maybe I'm not technically following the "make sure you choose an audio device that is different from your main audio output device." rule since when I'm connected to BT, that's the main audio output.