P30 pro automatic SMS code receive checkbox issue - Huawei P30 Pro Questions & Answers

I'm trying to reset my girlfriends p30 pro and keep hitting this issue whereby the checkbox to receive the code automatically is immediately unchecked and cannot be rechecked.
This utterly prevents us from logging back in as we have lost the original account password. We can hear the code being received but cannot view it.
Has anyone had this issue before or might have some suggestions? Thank you in advance.
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"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
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