Asus Rog 3 no camera and fingerprint scanning - ASUS ROG Phone 3 Questions & Answers

Hello
I bought Asus Rog 3 (android 12) after replacing the screen. He has this problem:
- Only the front camera works, when I try to switch to the rear camera, the camera freezes for a moment and switches back to the front camera.
However, if I turn on the google camera in the options, the rear camera works normally.
- Doesn't read fingerprints. Scanner turns on but does not scan any lines.
I thought android 12 broke and I uploaded android 11 from Asus and it's the same. After a while, it updated itself again to android 12.
I have no idea how the fault could be.
Anyone have any advice on this problem?

Are you sure the device re-assembled properly? I've replaced the display in my ROG 3 before, all worked out very smoothly. Nothing special involved beyond making sure motherboard, fingerprint reader, cameras and everything else are all connected back together correctly...

Andrologic said:
Are you sure the device re-assembled properly? I've replaced the display in my ROG 3 before, all worked out very smoothly. Nothing special involved beyond making sure motherboard, fingerprint reader, cameras and everything else are all connected back together correctly...
Click to expand...
Click to collapse
Thanks for the answer.
I was also wondering about it, to be honest, but since the rear camera works in the "google camera" mode and the white line scanner also, but it does not scan the line, the problem is probably in the software.
In fastbootd mode it displays something like this, I do not know if it is correct because it is my first Rog 3
I don't want to open it while it's possible. Therefore, I am asking if any of my honorable colleagues had this or a similar problem.

IrCio36 said:
Thanks for the answer.
I was also wondering about it, to be honest, but since the rear camera works in the "google camera" mode and the white line scanner also, but it does not scan the line, the problem is probably in the software.
In fastbootd mode it displays something like this, I do not know if it is correct because it is my first Rog 3
I don't want to open it while it's possible. Therefore, I am asking if any of my honorable colleagues had this or a similar problem.
Click to expand...
Click to collapse
The screenshot doesn't tell much. However, you won't be able to RAW flash this device from there. Check that your have correct Fastboot access from the bootloader (without navigating to above). Then do a RAW flash to one of the A10 or A11 versions that works.

Andrologic said:
The screenshot doesn't tell much. However, you won't be able to RAW flash this device from there. Check that your have correct Fastboot access from the bootloader (without navigating to above). Then do a RAW flash to one of the A10 or A11 versions that works.
Click to expand...
Click to collapse
Why should I flash in RAW format? What will this change?
Menu, które wkleiłem, to podmenu fastboot.
I downgraded the software from the Asus website to:
- Android 10 (front / rear camera is working properly, fingerprint scanner is not working)
- Android 11 (rear camera not working, fingerprint scanner not working)
- Android 12 (rear camera not working, fingerprint scanner not working)
I don't know where the problem is. I have already written to Asus about this. We'll see what they write back.
I checked the phone's serial numbers on the Asus website and everything is correct.
The phone was not unlocked and rooted. FOTA is working properly.
Just got the latest version dated 01.08.2022
The problem remained.

Hello
As I wrote above.
Asus spoke very quickly. The phone was sent to service in RMA mode. I don't know what they did, but very fast and everything works as it is supposed to.
I contacted the previous owner and it turned out that the screen was replaced on the Asus service. Guarantee until the end of October
And I was so tempted to open it
It's good that I did not do it because it is a little 16/512GB baby girl
Topic to be closed.
Regards

IrCio36 said:
Hello
As I wrote above.
Asus spoke very quickly. The phone was sent to service in RMA mode. I don't know what they did, but very fast and everything works as it is supposed to.
I contacted the previous owner and it turned out that the screen was replaced on the Asus service. Guarantee until the end of October
And I was so tempted to open it
It's good that I did not do it because it is a little 16/512GB baby girl
Topic to be closed.
Regards
Click to expand...
Click to collapse
I am having similar issue my fingerprint was not working after screen replacement but now after few months my front came stopped working it was working three days back on android 10 and 11 i updated firmware from 10 to 11 to 12 and than degraded from 12 to 11 to 10 but issue still exists my front came and whatsapp video call not working back came is working but when i try to switch to front it freezes and screen turns black until cache clears

Related

Half side blur photo (Unable to focus)

I am not much interested in camera when i bought Mi A2, it works fine. but recently when i was taking picture, it was half side blur and i was not able to make focus on upper side of camera. i tried all modes but no use. I have Note 6 Pro and it's camera functions and focus properly.
in mi A2 I observed when in MANUAL mode i select Lens as LOW LIGHT, it works (but in manual mode only).
do any one has some solution or give reason to behave camera like this.
Same here
It was a February patch bug and it seems to persist in March patch... Xiaomi.
pushpendrak said:
I am not much interested in camera when i bought Mi A2, it works fine. but recently when i was taking picture, it was half side blur and i was not able to make focus on upper side of camera. i tried all modes but no use. I have Note 6 Pro and it's camera functions and focus properly.
in mi A2 I observed when in MANUAL mode i select Lens as LOW LIGHT, it works (but in manual mode only).
do any one has some solution or give reason to behave camera like this.
Click to expand...
Click to collapse
This is a hardware problem, I also had this, give the phone a guarantee.
P.S. sorry for english(
How so we both have exactly the same problem and mine started with pie?
Looks like this is a hardware issue, I'm having the same problem after 4 months of use.
Same here, I also took it to guarantee and they told me it was a software problem, but when they gave it back to me nothing had changed. Camera still not working
nachocattoni said:
Same here, I also took it to guarantee and they told me it was a software problem, but when they gave it back to me nothing had changed. Camera still not working
Click to expand...
Click to collapse
I had to order a new camera module, I'm still waiting to arrive to replace it..
osvaldo.17 said:
I had to order a new camera module, I'm still waiting to arrive to replace it..
Click to expand...
Click to collapse
Please let us know if this fixes it. I have this problem too and I'm thinking about ordering a new camera module.
Ulver said:
Please let us know if this fixes it. I have this problem too and I'm thinking about ordering a new camera module.
Click to expand...
Click to collapse
I had ordered it from this website but I had paid the cheapest shipping, I'm from Mexico so it will take a while to arrive to my country.. maybe next month..
I had the same problem and replaced the camera module with a new one, and the problem was fixed... temporarily because 3 months after it started happening again with the new camera, so either I am super unlucky, or it must be some other defect in the phone that tends to breaks the primaey cameras...
At this point I don't think I am going to replace it again. Do you know of any way of recording videos with the low light camera?
I have the same issue. In fact this issue persists in the video mode as well. Its okay for videos of objects nearby but move even a few metres away and it becomes very difficult to focus. I was at this concert and wanted to record the performance but only got a very blurry video with muffled sound. For photos this issue is especially an inconvenience when taking photographs of documents etc where you could very well do without the unnecessary bokeh effect. In MANUAL mode this does reduce a bit, but not to any extent that helps.
I was just told by a friend that installing the Google camera mod might help, but I'm yet to try it out.
I have same problem with upper side blur. Seems that switching to "manual" mode and change "lens" from "regular" to "low light", as said by the original user. It works fine with me. Thanks for the tips ! ........ so it is not the hardware problem, it is a software problem. Changing camera may not work ! Don't know if they are going to release new firmware to solve it or not ?? Any idea how to upgrade the firmware ?
JTSin said:
I have same problem with upper side blur. Seems that switching to "manual" mode and change "lens" from "regular" to "low light", as said by the original user. It works fine with me. Thanks for the tips ! ........ so it is not the hardware problem, it is a software problem. Changing camera may not work ! Don't know if they are going to release new firmware to solve it or not ?? Any idea how to upgrade the firmware ?
Click to expand...
Click to collapse
If it is a hardware problem I do not see why it would prevent using the secondary camera, it can be a problem with the lenses (Have you thrown or hit your phone?) and not with the module. There are those who have returned to Oreo and the problem persists.

All (almost) sensors stop working

Hi everyone,
Almost all sensors stoped working after few days on my brand new Pixel 5 :
Failing sensors :
- Proximity sensor
- Accelerometer
- Gyroscope
- Compas
And maybe others I don't know of...
Fingerprint & cameras are still working.
I've contacted Google support, and they advise me to clean my screen :-/
I'll try a factory reset today before asking for a replacement unit, but my hope is low...
Anyone facing the same issue ?
Any advise ?
Edit :
After a factory reset : same situation
Same here. Had phone for about ten days. All seemed to work. Then thinks went weird over several days. First thing I noticed when going to hang up a call I was no longer presented with phone dialler screen. During calls phone was also spontaneously switching to handsfree. I suspect this was wall tilt related. Then camera images were in incorrect orientation. Google photos not longer rotating images and so on. Installed a sensor app and it reported gyroscope as missing. Clean booted - no change. Factory Reset and still no change. Arranged for an exchange with Google. While waiting for that to pan out, after about a day the gyroscope has come back to life. Although presently reporting no compass. Doe the P5 have a compass?
Anyhow given it working again now I am wondering if some power saving activity is killing the Gyroscope? Waht was the out come with your sensor failure. Did they recover or did you need to exchange?
logger said:
Doe the P5 have a compass?
Anyhow given it working again now I am wondering if some power saving activity is killing the Gyroscope? Waht was the out come with your sensor failure. Did they recover or did you need to exchange?
Click to expand...
Click to collapse
I tried a random app from the store : Sensor Test with my bad unit and it reported 0 sensor !
I've exchanged my P5 and now the same app reports 30 sensors.
While waiting for the exchange , mine never came back to life : can't rotate, screen stayed on during calls (and auto brightness not working), compass was not working in Maps...
Also on the faulty unit I noticed that the OTA update tooks ages (30 minutes or so, for a ~30MB update). On the new unit, the same uptate took just a normal reboot time.
Thankyou for the update.
While mine has a working gyroscope (at the moment) the proximity sensor is still borked and the screen stays on during calls. I just installed the Sensor Test app and it says I have 16 sensors!
30 for me
Sent from my Pixel 5 using Tapatalk
30 sensors also for me.
Oh my god yes exactly this happened to my phone since yesterday. No auto rotation, no auto brightness, no tap2wake.
I have to send mine back, I hate it. Sensor app does not recognize a single sensor. Factory reset didn't help either
When rebooting like 10 times it changes between 0, 1 and 16 sensors.
I factory reset my phone again and that made it worse. Has gone from 16 to 0 on Sensors Test!
Has lost screen rotation again.
logger said:
I factory reset my phone again and that made it worse. Has gone from 16 to 0 on Sensors Test!
Has lost screen rotation again.
Click to expand...
Click to collapse
At this point, you should contact Google Support and ask for an exchange.
Like my old one, I doubt this is a software issue...
I hope my new one does not have this flaw.... but this definitely hurt my confidence in P5 devices....
Sounds like issue with corrupt persist partition caused by update gone wrong.
dannejanne said:
Sounds like issue with corrupt persist partition caused by update gone wrong.
Click to expand...
Click to collapse
Indeed ! I didn't know about this.
But it seems that the solution is to root the device, and this void the warranty (Google asked me if it was rooted before the exchange).
Weird. It did not happen to mine right after an update, more like 20 days later. Btw Google did not ask me if I rooted the device, which I haven't, but I did unlock the Bootloader for a short period of time to use the android flash tool from Google.
I'm not very familiar with partitions on android but all I can say is that a newly flashed stock firmware from Google itself did not help me
All my sensors work according to that app - it shows 30 sensors every time I launch it - except the proximity sensor sometimes does not actually work right. I was noticing an issue because KinScreen would think my proximity sensor was covered and would turn the screen off because the proximity sensor looked to be covered when it was not, even though the app should have kept the screen on. I downloaded multiple sensor testing apps and the proximity sensor works most of the time but sometimes it does not. Weird. Not sure if I should exchange the phone, I got this with AT&T.
AlEsC said:
At this point, you should contact Google Support and ask for an exchange.
Like my old one, I doubt this is a software issue...
I hope my new one does not have this flaw.... but this definitely hurt my confidence in P5 devices....
Click to expand...
Click to collapse
Took a couple of weeks, but I now have a replacement unit. 30 sensors showing and all working properly now. I took it for granted how reliant these devices are on having sensors working for basic things like the phone to work properly. Glad I found this thread and was able to get it sorted out. thanks for the help.
I had to get a replacement PIxel 5 through AT&T for the broken proximity sensor. This one works fine.
Couple of weeks?
I got a new device within 4 days where 3 days were for shipping
Just out of curiosity, am I the only one Google asked if I have rooted my device before sending it back ?
They asked me 5 questions for the warranty (I live in France/EU btw):
- Has the device been impacted, or is the screen damaged?
- Has the device come into contact with liquid?
- Has the device been in contact with a heat source?
- Has the device been rooted?
- Has the device been repaired by unauthorized personnel?
AlEsC said:
Just out of curiosity, am I the only one Google asked if I have rooted my device before sending it back ?
They asked me 5 questions for the warranty (I live in France/EU btw):
- Has the device been impacted, or is the screen damaged?
- Has the device come into contact with liquid?
- Has the device been in contact with a heat source?
- Has the device been rooted?
- Has the device been repaired by unauthorized personnel?
Click to expand...
Click to collapse
I started an RMA process on their website and no I'm not 100% sure about the other stuff but I'm sure they didn't ask if I was rooted.
Germany
I see where Google announced that a fix in the December update could possibly fix the sensor issue for some. I'm guessing you guys got the update and it didn't work huh.
idk I got a new device in december

main camera blurr

Hi,
After the first 2020 ota update the camera started to get blurred and now is completely useless.
So i looked at the changelog and the update "fixed" something related to QRcode reading. So they must have messed something up.
Anyone knows anything about it?
Model: ZE620KL 128gb rom, updated to latest firmware, rooted with magisk and with twrp.
Thanks.
Additionally, wide camera works fine so far. But still it is strange that sometimes the main camera works and right after few minutes it gets all blurr again.
Hello, I have the same problem. It looks like the update killed a part of the camera. Your OIS is broken now. You can either replace your camera (around $10) or, as I did it, you can try to tap on the camera module. It may fix it temporary. A little bump could also work.
I am having a similar issue. Autofocus works fine for images close to the camera. Seems to be related to the QR code update mentioned by @Gyplay.
My phone has been serviced 3 times during warranty (free). It just died 20 days after receiving it. Then, around its 4th month of life it stopped holding charge. Around it's 10th month it just died again. No falls, not a single scratch and no liquid spills...
Now I have been living with this issue with the camera for almost a year...
Never had issues with any of my previous phones...
Perhaps I was unlucky, but will never buy an asus phone again.

Shockingly poor front camera quality

Hi all,
I recently purchased S20 FE 5g (Snapdragon, india) few days back for my wife. The screen of her previous phone Redmi k20 broke after a fall and screen was not available (and even if so it was going to cost around 50-60% of phone's original purchased value. So instead we decided to buy new phone. And after lot of back and forth we settled for S20 FE.
The main camera is good. But the front camera and selfie is really poor for this kind of phone and price. In fact Redmi K20 which was almost half of the price of this one had better front camera.
The photos are grainy and blurry half of the times. And smoothening effect even after turning off all filters. This doesn't have autofocus I am aware. But most of the phones do not have for front camera.
Night mode and Gcam improves it somewhat but overall very disappointing front camera.
I checked with service centre and they mentioned there are no hardware or software issues. So I cannot get any return or refund as well.
Shockingly very few reviewers mentioned the issues with front camera and overall camera reviews were good. Now after doing some research see many users complaining about front camera. Seen some posts here and many on reddit as well. My 3 years old Pixel 3xl takes miles better photos and even almost 2.5 years old Redmi K20 was better in front camera marginally which was almost half of the price.
Given S20 FE was released almost 1 and half years back I do not have any hope of fixing the front camera by software updates from Samsung (they would have already done by now)
Or if anyone here have any idea if the front camera can be improved by some tweaks? (already tried night mode and gcam which are better but anything for normal shots?)
Have a look at Open Camera .... https://opencamera.org.uk/
Thread here :
[APP][4.0.3+] Open Camera
Open Camera is an Open Source camera app for Android that I've been working on. Google Play: https://play.google.com/store/apps/details?id=net.sourceforge.opencamera Or install APK directly from...
forum.xda-developers.com
xabu said:
Have a look at Open Camera .... https://opencamera.org.uk/
Thread here :
[APP][4.0.3+] Open Camera
Open Camera is an Open Source camera app for Android that I've been working on. Google Play: https://play.google.com/store/apps/details?id=net.sourceforge.opencamera Or install APK directly from...
forum.xda-developers.com
Click to expand...
Click to collapse
Is it better than the stock camera?
stock camera and stock camera app are two completely different things. Sometimes custom apps perform better.
You should look at it, then you can decide. I have the luck that I did not buy the same phone..
I bought the S20 FE and back then there was a screen bug that was enough for the seller to take the phone back - you'd have to search for the thread but it involves multi-touch on the screen.
There's an app you can DL to check it but it shows as when you do multi-touch swipes the screen malfunctions. Might work with your retailer as a faulty phone?
I would return it.
Try clearing the system cache and cam data first.
If the cam app has been updated, roll back to factory loaded version.
Also try in safe mode to rule out a 3rd party app causing the issue.
Journyman16 said:
I bought the S20 FE and back then there was a screen bug that was enough for the seller to take the phone back - you'd have to search for the thread but it involves multi-touch on the screen.
There's an app you can DL to check it but it shows as when you do multi-touch swipes the screen malfunctions. Might work with your retailer as a faulty phone?
Click to expand...
Click to collapse
Ok. I am unable to find out the app. Could you share the link?
blackhawk said:
I would return it.
Try clearing the system cache and cam data first.
If the cam app has been updated, roll back to factory loaded version.
Also try in safe mode to rule out a 3rd party app causing the issue.
Click to expand...
Click to collapse
Tried the first and 3rd suggestions but same result. Second one means factory reset?
rockrahul said:
Tried the first and 3rd suggestions but same result. Second one means factory reset?
Click to expand...
Click to collapse
It's better to find the root cause. A factory reset is the last option. It's used after a major firmware upgrade, if a poorly written app alters hidden user settings or in the case of malware.
Problem being is you never learn what the root cause was... if the issue reappears in the future.
In the long run a conservative troubleshooting approach wastes less of your time. Use factory reset as a last ditch option. Always clear the system cache before you go full nuke as it can fix many strange glitches.
Also try a hard reboot (simulates pulling battery).
Did you do any firmware upgrades?
Did you use SmartSwitch to help load this phone?
If so factory reset. Do Not use SmartSwitch on the next load...
rockrahul said:
Ok. I am unable to find out the app. Could you share the link?
Click to expand...
Click to collapse
It's called Touch Screen Test - there's a thread on Reddit about it here...
NOTE: Put a www. in front of the addresses and copy them to your browser - if I put the link it posts the entire threads in this post, which seems a bit impolite for others.
reddit.com/r/Galaxy_S20/comments/j6cdu0/s20_fe_5g_smg781bds_has_a_touchscreen_hardware/?utm_medium=android_app&utm_source=share
I found another thread that claims it was fixed in updates so check you have the latest firmware also.
reddit.com/r/Galaxy_S20/comments/jau31s/s20_fe_touchscreen_issue_thread/
For me i found that i get the touchscreen issue, more like the glide keyboard plays up
Reboot always fixes it.
And its usually after phone has been on continually for days on end that it acts up
As for the front camera, I agree its poor.
I find i have to add colour to the images and chuck on the warm filter to full to get warmth.
I had the same bad luck of buying this phone. Have been facing the same issue. But there is something surprising I have found in the front camera of this device (S20 FE). See the difference between the photo mode and video mode of Front camera. I found the difference quite noticeable. This confirms that there is nothing wrong with the front camera of this device but definitely with its software. In video mode of Front Camera I see no lag as in photo mode and the camera is as smooth as it could be. Kindly see the difference and do let me know.
Regards
Robin Arora

Question Pixel Experience (Not GSI) Touchscreen not detecting touch

Howdy! First of all, read all of this.
Now, here's my issue:
Basically, I flashed the custom orangefox recovery in here (and also Pixel Experience for my phone, follow the same link) and now, the touchscreen doesn't work at most cases! The whole run down is as follows:
1. boot/restart the phone: Touchscreen doesn't detect touch
2. turn off and on the screen: Touchscreen works flawlessly (unless left for like- quite a looong time- or if the Always On Display is enabled)
3. turn the screen off an on again: It doesn't work again! And so for every consequential cyclo
It's bothering me a lot and I don't know what to do anymore, I don't wanna use a mouse for my phone
Is there any solution? Or do I have to go back to MIUI? (In miui the issue is... similar, but after just an on/off display cycle it works fine)
In case this info is needed:
-I had a screen replacement not long ago
-Pixel Experience worked flawlessly in the touchscreen sense before the screen broke and was replaced
Thanks for reading
NormalFery said:
Howdy! First of all, read all of this.
Now, here's my issue:
Basically, I flashed the custom orangefox recovery in here (and also Pixel Experience for my phone, follow the same link) and now, the touchscreen doesn't work at most cases! The whole run down is as follows:
1. boot/restart the phone: Touchscreen doesn't detect touch
2. turn off and on the screen: Touchscreen works flawlessly (unless left for like- quite a looong time- or if the Always On Display is enabled)
3. turn the screen off an on again: It doesn't work again! And so for every consequential cyclo
It's bothering me a lot and I don't know what to do anymore, I don't wanna use a mouse for my phone
Is there any solution? Or do I have to go back to MIUI? (In miui the issue is... similar, but after just an on/off display cycle it works fine)
In case this info is needed:
-I had a screen replacement not long ago
-Pixel Experience worked flawlessly in the touchscreen sense before the screen broke and was replaced
Thanks for reading
Click to expand...
Click to collapse
report the issue to the mantainer, your display is orignial?
tutibreaker said:
report the issue to the mantainer, your display is orignial?
Click to expand...
Click to collapse
I'm not sure, since it was replaced at a repair center (not Xiaomi but 3rd party) but in MIUI it didn't give that problem, and uhh... the build just says deprecated and nothing more. I don't know how to report the issue to the mantainer
NormalFery said:
I'm not sure, since it was replaced at a repair center (not Xiaomi but 3rd party) but in MIUI it didn't give that problem, and uhh... the build just says deprecated and nothing more. I don't know how to report the issue to the mantainer
Click to expand...
Click to collapse
those centers dont use genuine parts, so, your display must be generic, you can expect fails in touch, brightness, sensors and touch features you have lose your amoled image quality,, so that the problem your generic display
I am facing the same problem. After replacement, a third-party display of my xiaomi redmi note 10 pro max phone Pixel Experience recovery.Img and custom ROM's touchscreens don't work.

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