So, I've bricked my brand new Motorola One 5G Ace. The problem is I have no idea how, and so I need any advice I can get for recovering it.
I intended to install the havoc rom so I downloaded all of the prerequisites and then unlocked the bootloader(it rebooted fine with the unlocked bootloader). Everything was fine. I then booted to twrp with:
fastboot boot kiev-twrp-3.6.2_11.0_RC-1.0.img
Here is where it gets interesting. My kids came and interrupted me. I left the phone sitting with the USB cable connected and twrp running. I never flashed or formatted anything.
When I returned a few hours later the phone screen was off and would not turn back on. I tried plugging it in, I tried holding down the power button, holding down the power and down buttons. Nothing worked to bring it back. It also doesn't show up for fastboot, or ADB.
What I don't understand is that I never actually flashed anything......
Anyone have any suggestions?
It does show up in dmesg output when I plug the phone in:
[1615787.358773] usb 3-5: new high-speed USB device number 34 using xhci_hcd
[1615787.508577] usb 3-5: New USB device found, idVendor=05c6, idProduct=9008, bcdDevice= 0.00
[1615787.508580] usb 3-5: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[1615787.508582] usb 3-5: Product: QUSB_BULK_CID:041B_SN:C82136FF
[1615787.508584] usb 3-5: Manufacturer: Qualcomm CDMA Technologies MSM
[1615787.509960] qcserial 3-5:1.0: Qualcomm USB modem converter detected
[1615787.510110] usb 3-5: Qualcomm USB modem converter now attached to ttyUSB0
cs668 said:
So, I've bricked my brand new Motorola One 5G Ace. The problem is I have no idea how, and so I need any advice I can get for recovering it.
I intended to install the havoc rom so I downloaded all of the prerequisites and then unlocked the bootloader(it rebooted fine with the unlocked bootloader). Everything was fine. I then booted to twrp with:
fastboot boot kiev-twrp-3.6.2_11.0_RC-1.0.img
Here is where it gets interesting. My kids came and interrupted me. I left the phone sitting with the USB cable connected and twrp running. I never flashed or formatted anything.
When I returned a few hours later the phone screen was off and would not turn back on. I tried plugging it in, I tried holding down the power button, holding down the power and down buttons. Nothing worked to bring it back. It also doesn't show up for fastboot, or ADB.
What I don't understand is that I never actually flashed anything......
Anyone have any suggestions?
Click to expand...
Click to collapse
I assume someone may have clicked some things lol..
So at this time you'll need to run blankflash.
https://mirrors.lolinet.com/firmware/motorola/kiev/blankflash/blankflash_kiev_retail_RZK31.Q3-45-16.zip
Fairly simple though if you're on windows you'll need some secondary drivers. (link not handy qcom edl driver)
Run the bat as administrator, if it fails to find devices you must hold pwr + vol- for about 5-10 seconds (listen for device manager chime and let go) run bat asap after.
Come find us on the telegram community
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Wow, thanks!!! You rock!!!
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I have a Motorola Droid 4. I installed SafeStrap recently on it and installed CM11 to the stock rom (mistake I know). I kept running into issues and I finally sorted all of them out and I decided I wanted to restore back to stock and then install CM11 to a rom slot. I come to find out that I am unable to restore my stock backup as it keeps failing. So I then decide I am going to just go ahead and restore my CM11 backup to rom slot 1 and make it the active boot rom, but that turned out to fail to for whatever reason. I reboot my phone several times and received the Motorola logo followed by the dreaded Android on his back with his chest opened up and the exclamation point/triangle coming out of it.
So I gave in and decided to just go ahead and use the Droid Razr Utility that I have used before to reinstall the stock ROM and start all over. During this process everything seems to be going fine. I am able to boot into Fastboot, the PC recognized the phone and can see it. I then start the recovery by doing option "2" to wipe and install. My phone reboots a couple of times and then comes to the point of another reboot but the phone never turned back on. I've tried many button combinations to get this to boot up but nothing seems to respond. I have attached a screenshot of what the Droid Razr Utility showed when the phone was attempting to restart but never did.
I purchased a Fastboot cable to hopefully get me to the point of my PC recognizing the phone but that does not seem to work. When I plug in my phone Windows never detects anything. I removed all the drivers and nothing. If I plug the phone into a charger the Green light flashes for a split second. If I plug my phone into the computer the Green LED light will stay solid. According to Motorola this indicates that the battery is fully charged. I've tried reseating the battery to no avail.
So based on the information above and the attached screenshot, is my Droid 4 bricked and unusable now?
After doing a bunch of research I think I indeed bricked my phone. Since the ROM I tried flashing to my phone was not for the Droid 4 but rather the Droid RAZR, it looks like my phone is dead. I was hopeful and assumed that this would be able to be reversed by hooking up to a PC but apparently that is not the case. Perhaps I tripped the eFuse or something which is causing the boot loader to not initiate. I guess I need to get a new phone now unless someone has a nifty trick up their sleeve to get the phone accessible via a computer.
You are going to need a Team Black Hat cable, aka fastboot cable. Then plug it in, and run RSD Lite using the DROID 4's fastboot files. You can find the fastboot files at this website below. Download the one that matches the version of Android you have.
LINK: http://sbf.droid-developers.org/phone.php?device=11
Ordered a factory cable on eBay; we shall see; thanks for the information
Even though my computer does not seem to recognize my phone when I plug it in. For example, I plug it in using the Fastboot cable and I never heard a sound from my computer like it knows something was just plugged in?
I did buy a fastboot cable from bluvector on amazon but that didn't seem to do anything for me. My Droid 4 still has a black screen and plays dead:crying:
bean1975 said:
Ordered a factory cable on eBay; we shall see; thanks for the information
Click to expand...
Click to collapse
Are you having the same problem as me? Your Droid 4 will not turn on and just sits at a black screen when you push the power button?
@sd_shadow you out there? I would love to hear your advice on my issue to see if there is any hope for my phone.
I received a FastBoot Cable but when I plug it in nothing happens. I also have a Kindle Fire HD and plugged the fastboot cable into it and powerd it down and back on and it boots normally. I'm wondering if the fastboot cable is faulty? Also I think my droid 4 may be completely shot since pushing the power button does nothing for me so I don't know how I could get back into Fastboot mode, unless a confirmed working fastboot cable will force the phone to boot and enter fastboot mode?
BigPapaGotti said:
@sd_shadow you out there? I would love to hear your advice on my issue to see if there is any hope for my phone.
I received a FastBoot Cable but when I plug it in nothing happens. I also have a Kindle Fire HD and plugged the fastboot cable into it and powerd it down and back on and it boots normally. I'm wondering if the fastboot cable is faulty? Also I think my droid 4 may be completely shot since pushing the power button does nothing for me so I don't know how I could get back into Fastboot mode, unless a confirmed working fastboot cable will force the phone to boot and enter fastboot mode?
Click to expand...
Click to collapse
Motorola Devices will be powered by the Fastboot/Factory cable, when you connect the Droid 4 to pc via a fastboot cable, it should power on but you may need to select fastboot mode in bootmenu options.
Not sure about the kindle HD, but an Original Kindle Fire 1st gen, will boot direct to fastboot mode, when connected to a Fastboot cable
Both require Hardware cable and device to be working correctly.
sd_shadow said:
Motorola Devices will be powered by the Fastboot/Factory cable, when you connect the Droid 4 to pc via a fastboot cable, it should power on but you may need to select fastboot mode in bootmenu options.
Not sure about the kindle HD, but an Original Kindle Fire 1st gen, will boot direct to fastboot mode, when connected to a Fastboot cable
Both require Hardware cable and device to be working correctly.
Click to expand...
Click to collapse
According to the description on the amazon site that I bought this cable from it shows the cable as being able to support Kindle Fire HD, that is why I am thinking that this cable is faulty, since it is not working on my droid nor is it working on my Kindle Fire.
I am thinking on buying a different one and returning my current one but i'm hesitant to do so. I have my doubts that this will allow my Droid 4 to boot up and/or be recognized by my computer. Since I get no response with the Vol-, Vol+, Power button combinations i'm thinking this is hard bricked because of the wrong files I flashed to it.
Before I made this mistake the phone was at least responsive showing the android/exclamation point screen. Then my dumbass ran the wrong flashing utility and that was all she wrote.
Do you think there is hope for my my phone even though the power button yields no response? If the fastboot cable will at least allow my phone to be recognized by my computer then I think i could save it, but that is where i have my doubts, but would love to try.
BigPapaGotti said:
According to the description on the amazon site that I bought this cable from it shows the cable as being able to support Kindle Fire HD, that is why I am thinking that this cable is faulty, since it is not working on my droid nor is it working on my Kindle Fire.
I am thinking on buying a different one and returning my current one but i'm hesitant to do so. I have my doubts that this will allow my Droid 4 to boot up and/or be recognized by my computer. Since I get no response with the Vol-, Vol+, Power button combinations i'm thinking this is hard bricked because of the wrong files I flashed to it.
Before I made this mistake the phone was at least responsive showing the android/exclamation point screen. Then my dumbass ran the wrong flashing utility and that was all she wrote.
Do you think there is hope for my my phone even though the power button yields no response? If the fastboot cable will at least allow my phone to be recognized by my computer then I think i could save it, but that is where i have my doubts, but would love to try.
Click to expand...
Click to collapse
If you flashed Droid Razr firmware, yes it's bricked. or haven't seen anyone recovery from that yet.
@bean1975, did you have any luck with getting the fastboot cable to recover your phone?
Hello,
I had an HTC rooted and after installing busy box it couldn't anymore charge/detect when usb to computer was connected.
If the OS was not powered it would work to charge or give commands to the smartphone via ADB/fastboot.
I have factory reset and relocked the smartphone with fatsboot flash ruu.zip
The problem is that the problem still persists when the phone is booted in Android (no charge or detect usb).
I have currently tried the following actions with no success:
1) boot into safe mode, reboot
2) disable daydream, fastboot
3) charge for 10 min while phone is off, disconnect charger and continuously hold power+volume up+volume down for 2 minutes
Does anyone have an idea what could be the issue ?
ciprian.dragoe said:
Hello,
I had an HTC rooted and after installing busy box it couldn't anymore charge/detect when usb to computer was connected.
If the OS was not powered it would work to charge or give commands to the smartphone via ADB/fastboot.
I have factory reset and relocked the smartphone with fatsboot flash ruu.zip
The problem is that the problem still persists when the phone is booted in Android (no charge or detect usb).
I have currently tried the following actions with no success:
1) boot into safe mode, reboot
2) disable daydream, fastboot
3) charge for 10 min while phone is off, disconnect charger and continuously hold power+volume up+volume down for 2 minutes
Does anyone have an idea what could be the issue ?
Click to expand...
Click to collapse
Maybe the USB port. You can replace the usb port by replacing the little board (USB port + main mic).
alray said:
Maybe the USB port. You can replace the usb port by replacing the little board (USB port + main mic).
Click to expand...
Click to collapse
After also cleaning the usb port from the smartphone the issue still appears.
It is very possible to be the micro usb port like you mention. I will send the mobile to warranty as this issues take a lot more time then I am willing to invest in.
I've tried both normal & recovery booting and it doesn't turn on. Doesn't show the flashing logo either so I think I might be SOL unless there's a way for me to save it .
BAMvsGAME said:
I've tried both normal & recovery booting and it doesn't turn on. Doesn't show the flashing logo either so I think I might be SOL unless there's a way for me to save it .
Click to expand...
Click to collapse
If there is no sign of life, no known fix
send back to Amazon for a one time exchange if still under warranty
Sent from my sailfish using XDA Labs
Same thing just happened to me. I have a blank screen will not go into recovery mode or even pull up the screen.(black Screen) I just tried to downgrade to root. get nothing now. Take that back, my pc keeps beeping to leave me know a usb connectes, but then disconnects. tried different cables, one gives me a message USB Device not Recognized The last USB device you connected to this computer malfunctioned, and Windows does not recognize it. Another Cable in Device manager pops up MediaTek PreLoasder USB VCOM (Android). then disappears like every 15 seconds.
ivancunningham said:
Same thing just happened to me. I have a blank screen will not go into recovery mode or even pull up the screen.(black Screen) I just tried to downgrade to root. get nothing now. Take that back, my pc keeps beeping to leave me know a usb connectes, but then disconnects. tried different cables, one gives me a message USB Device not Recognized The last USB device you connected to this computer malfunctioned, and Windows does not recognize it. Another Cable in Device manager pops up MediaTek PreLoasder USB VCOM (Android). then disappears like every 15 seconds.
Click to expand...
Click to collapse
The following downgrades will permanently brick device:
- 5.3.2.1 to any lower version (no rollbacks possible)
- 5.3.2.0 to any version below 5.3.1.0
- 5.3.1.0 to any lower version
- 5.1.4/5.1.3 to any version below 5.1.2
- 5.1.2/5.1.1 to any lower version
This information is clearly spelled out in forum index. Contact Amazon for an exchange if within warranty.
I accidentally deleted my phone OS using TWRP.
So, I fixed this and installed stock android firmware for my device and locked the bootloader.
It was all set up nicely. Then, I decided to update to the latest android version and now it showed the updating logo and everything and the screen suddenly went black and it won't show anything.
I have tried holding power and volume down for 2 minutes but have had no luck.
I have tried charging with many USB cables.
When I plug a USB cable into my phone and computer, I get the error message "USB Device Not Recognized".
Please help me fix this error and help me to get my phone working again, thank you in advance.
You broke the bootloader, this can be solved if Moto releases the blankflash files, however motorola has no idea in releasing those files. get some other mobile, no other alternatives as of now.
Jon_6 said:
I accidentally deleted my phone OS using TWRP.
So, I fixed this and installed stock android firmware for my device and locked the bootloader.
It was all set up nicely. Then, I decided to update to the latest android version and now it showed the updating logo and everything and the screen suddenly went black and it won't show anything.
I have tried holding power and volume down for 2 minutes but have had no luck.
I have tried charging with many USB cables.
When I plug a USB cable into my phone and computer, I get the error message "USB Device Not Recognized".
Please help me fix this error and help me to get my phone working again, thank you in advance.
Click to expand...
Click to collapse
Sorry Bro, you've completely bricked your phone. Even if Motorola releases blank flash files for Moto G 2 Titan, your mobile should be detected as "Qualcomm HS-USB Qdloader 9008". But as you mentioned that when you connect your phone with PC, it shows USB DEVICE NOT RECOGNISED, so there is nothing you can do now. Try giving it to service centre see if they can help
pkdon123 said:
Sorry Bro, you've completely bricked your phone. Even if Motorola releases blank flash files for Moto G 2 Titan, your mobile should be detected as "Qualcomm HS-USB Qdloader 9008". But as you mentioned that when you connect your phone with PC, it shows USB DEVICE NOT RECOGNISED, so there is nothing you can do now. Try giving it to service centre see if they can help
Click to expand...
Click to collapse
Thank you for your reply. I tried plugging my phone into my PC again after leaving it for a while and charging it for a few hours. Now, it shows as Qualcomm HS-USB Qdloader 9008 as you said. For some reason, it wasn't recognised last time I connected my phone to my computer.
Karthik_pm said:
You broke the bootloader, this can be solved if Moto releases the blankflash files, however motorola has no idea in releasing those files. get some other mobile, no other alternatives as of now.
Click to expand...
Click to collapse
Thank you for your answer, in the meantime, I'll just buy a cheap SIM-free phone that is in my Moto G.
I may as well use that and when my contract is finished, buy a new phone.
Jon_6 said:
Thank you for your reply. I tried plugging my phone into my PC again after leaving it for a while and charging it for a few hours. Now, it shows as Qualcomm HS-USB Qdloader 9008 as you said. For some reason, it wasn't recognised last time I connected my phone to my computer.
Click to expand...
Click to collapse
Well That's A Good News But I've Tried Searching Blank Flash Files on Google, Unfortunately I'm Unable To Find The Files For TITAN, The Files Available Online Are for Moto G FALCON, Which Wont Work Here..
I have a very odd issue with fastboot. The computer (windows 10) detects the device the first time I use fastboot and then will not show up in device manager on other attempts.
I have the EU variant running Oxygen OS 11.0.11.11.EB12BA with Magisk installed.
I have installed the Oneplus ADB drivers and this works flawlessly. Booting the first time into fastboot mode the device showed in the device manager, I was able to install the fastboot driver and fastboot devices showed my phone.
Trying a second or third time nothing shows in the device manager. The device is completely absent from USBDeview.exe. It behaves as if it's not even plugged in.
I was able to reproduce this on another computer I have.
Is anyone else facing this issue and/or knows what might be going wrong?
EDIT: If it helps anyone else having this issue I'm able to get the "OnePlus Android Bootloader Interface" to show up if I plug the phone into a USB HUB, then plug the HUB into the computer. Rebooting the phone again into fastboot will not show up but if I unplug and replug the hub in the driver will activate again.
VoltaGe86 said:
I have a very odd issue with fastboot. The computer (windows 10) detects the device the first time I use fastboot and then will not show up in device manager on other attempts.
I have the EU variant running Oxygen OS 11.0.11.11.EB12BA with Magisk installed.
I have installed the Oneplus ADB drivers and this works flawlessly. Booting the first time into fastboot mode the device showed in the device manager, I was able to install the fastboot driver and fastboot devices showed my phone.
Trying a second or third time nothing shows in the device manager. The device is completely absent from USBDeview.exe. It behaves as if it's not even plugged in.
I was able to reproduce this on another computer I have.
Is anyone else facing this issue and/or knows what might be going wrong?
EDIT: If it helps anyone else having this issue I'm able to get the "OnePlus Android Bootloader Interface" to show up if I plug the phone into a USB HUB, then plug the HUB into the computer. Rebooting the phone again into fastboot will not show up but if I unplug and replug the hub in the driver will activate again.
Click to expand...
Click to collapse
You don't need to install any fastboot drivers, if you're on windows; just install one plus driver (without driver signature/in test mode) and stay on them.
Sony make.belive said:
You don't need to install any fastboot drivers, if you're on windows; just install one plus driver (without driver signature/in test mode) and stay on them.
Click to expand...
Click to collapse
Sorry I think I've explained incorrectly. Those are the drivers I've installed, the problem is it only works once.
The second time I reboot the phone into Fastboot mode it doesn't display in device manager. Looking at USBDeview absolutely nothing shows up. Changing USB ports and the cable have no effect, however if I plug the phone into an old USB 2 hub I have then plug that into the computer it will display again in the device manager.