Question Phone randomly Restarting - Xiaomi Mi 11

Hello everyone, my Phone (Mi11 venus 256GB) sometimes out of nowhere is just Rebooting itself. I tried Facory Reset wich didnt help then Flashed new Firmware with MiFlash. Problem still occurring. It does not seem to be related to high usage of CPU/GPU because sometimes it happened when i wasnt using the Device for a while a short Time after i unlocked Screen, when Recieving a Call for example. Is there a Way to test the RAM for Errors like in Windows? Where can i find precise logfiles that maybe show the Error or help me Narrow it down? Has maybe someone faced similar issues?
Thx for any Help

Coolpenisbro said:
Hello everyone, my Phone (Mi11 venus 256GB) sometimes out of nowhere is just Rebooting itself. I tried Facory Reset wich didnt help then Flashed new Firmware with MiFlash. Problem still occurring. It does not seem to be related to high usage of CPU/GPU because sometimes it happened when i wasnt using the Device for a while a short Time after i unlocked Screen, when Recieving a Call for example. Is there a Way to test the RAM for Errors like in Windows? Where can i find precise logfiles that maybe show the Error or help me Narrow it down? Has maybe someone faced similar issues?
Thx for any Help
Click to expand...
Click to collapse
This is very likely the battery board issue.
Coolpenisbro said:
Hello everyone, my Phone (Mi11 venus 256GB) sometimes out of nowhere is just Rebooting itself. I tried Facory Reset wich didnt help then Flashed new Firmware with MiFlash. Problem still occurring. It does not seem to be related to high usage of CPU/GPU because sometimes it happened when i wasnt using the Device for a while a short Time after i unlocked Screen, when Recieving a Call for example. Is there a Way to test the RAM for Errors like in Windows? Where can i find precise logfiles that maybe show the Error or help me Narrow it down? Has maybe someone faced similar issues?
Thx for any Help
Click to expand...
Click to collapse
Please see the componenet below. Replace it or solder with jumper wire and your issue will be fixed. This component is present on the battery controller board.
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mvikrant97 said:
This is very likely the battery board issue.
Please see the componenet below. Replace it or solder with jumper wire and your issue will be fixed. This component is present on the battery controller board.
View attachment 5727671
Click to expand...
Click to collapse
thanks for the Help bro, i appreciate it. I was about to get a new battery anyway so i hope i can finnaly enjoy this Phone then.

Hi, did changing the battery solve your problem? My MI11 256gb also often reboots itself. It's often rebooting on stock rom, xiaomieu and also on all custom AOSP ROMs. Thanks.

mvikrant97 said:
This is very likely the battery board issue.
Please see the componenet below. Replace it or solder with jumper wire and your issue will be fixed. This component is present on the battery controller board.
View attachment 5727671
Click to expand...
Click to collapse
Hi @mvikrant97! Thank you for explaining this. I have exactly the same problem.
Is the BCM part of the Battery or of the phone? I want to know if replacing the battery is an option to solve it easily. Thank you!

nkrt said:
Hi @mvikrant97! Thank you for explaining this. I have exactly the same problem.
Is the BCM part of the Battery or of the phone? I want to know if replacing the battery is an option to solve it easily. Thank you!
Click to expand...
Click to collapse
Yes replacing the battery will solve it.

mvikrant97 said:
Yes replacing the battery will solve it.
Click to expand...
Click to collapse
Thank you! I ordered a new Battery and will post an update of the results. Stay tuned.

nkrt said:
Thank you! I ordered a new Battery and will post an update of the results. Stay tuned.
Click to expand...
Click to collapse
Which phone do you have?

mvikrant97 said:
Which phone do you have?
Click to expand...
Click to collapse
Mi 11 Lite 5G Global

nkrt said:
Mi 11 Lite 5G Global
Click to expand...
Click to collapse
No luck. I changed the battery and still having spontaneous reboots. Often it does not even pass the mi logo while booting. I tried to get the error using adb logcat but nothing relevant is logged when the device reboots. Seems like hardware issue.

nkrt said:
No luck. I changed the battery and still having spontaneous reboots. Often it does not even pass the mi logo while booting. I tried to get the error using adb logcat but nothing relevant is logged when the device reboots. Seems like hardware issue.
Click to expand...
Click to collapse
Oh I'm really sorry about that. I thought you are atleast able to boot into the device and it shuts down in the middle of something.
You have to get the hardware of the phone inspected.

Related

Diamond freezes or TouchFlo appears to be broken

First I was afraid that my creen is broken, but it is only theTouchFlo...
did you ever see this?
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It is only the TouchFlo!!! Everything else works fine!!!
Also in the last few days I had some problems with my Diamond, it always breaks down, and it never did in the last few month!
I already did a hard reset, nothing changes...
I formated the flash to prevent viruses....
Can somebody help me? Should I buy a mobile anti-virus, is that really necessary?
WHAT THE HECK IS GOING ON???
-------------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------
EDIT / UPDATE / SOLUTION:
I found the solution to this problem.
Like somebody told in this thread it is a software problem!
It seams to be an error in the ROM, that even a hardreset cannot restore.
So I flashed a newer ROM to my Diamond. It was the first time I did that, so I did not really know how it works. But at the end it was really easy.
IT IS JUST IMPORTANT TO READ ALL THE NOTES before you try to flash the ROM.
I upgraded my ROM from 1.93.xxx to 2.03.xxx but it is possible to reflash the same ROM to your device.
How it works?
Just go to http://www.htc.com/www/supportdownloadlist.aspx?p_id=133&act=sd&cat=all
and download the ROM you like. At the moment there are to ROMs avaiable 1.93 and 2.03
So download the one you like (size: +- 100 MB), then READ and FOLLOW all the instructions if it is your first time.
yeah thats happened to me couple of times...it usually happens to me when i leave my diamond plugged in the charger over night...occasionally, the device freezes up or reboots over night (i know this because when i wake up, i get prompted with insert sim passcode screen)
BlackFear said:
First I was afraid that my creen is broken, but it is only theTouchFlo...
did you ever see this?
It is only the TouchFlo!!! Everything else works fine!!!
Also in the last few days I had some problems with my Diamond, it always breaks down, and it never did in the last few month!
I already did a hard reset, nothing changes...
I formated the flash to prevent viruses....
Can somebody help me? Should I buy a mobile anti-virus, is that really necessary?
WHAT THE HECK IS GOING ON???
Click to expand...
Click to collapse
I had something kind of like that except my screen output everything as if I was looking at it through a mirror, but the touch screen locations were still the same.
wow, can i have that skin?
joking, have you tried to re-flash? cool it a bit (5-10 degrees)?
http://diamond.forumotion.net/forum-f2/topic-t131.htm
I have the same problem and cannot isolate why it happens, but it is a coincident it happens when plugged in charger.
Only way I found to clear it is soft reboot
BlackFear said:
First I was afraid that my creen is broken, but it is only theTouchFlo...
did you ever see this?
It is only the TouchFlo!!! Everything else works fine!!!
Also in the last few days I had some problems with my Diamond, it always breaks down, and it never did in the last few month!
I already did a hard reset, nothing changes...
I formated the flash to prevent viruses....
Can somebody help me? Should I buy a mobile anti-virus, is that really necessary?
WHAT THE HECK IS GOING ON???
Click to expand...
Click to collapse
broke youre glas?? lol
i dont got this on my diamond..
maybe flash a new rom?
what happens if you change your wallpaper??
IMHO this is drivers...
riki1 said:
http://diamond.forumotion.net/forum-f2/topic-t131.htm
Click to expand...
Click to collapse
Nice, but erm ENGLISH ?? Cannot understand a word.
----------------------
BlackFear said:
Nice, but erm ENGLISH ?? Cannot understand a word.
----------------------
Click to expand...
Click to collapse
Strange TouchFlo ...... strange language
Yeah yeah yeah, but does anybody know what this is???
BlackFear said:
Yeah yeah yeah, but does anybody know what this is???
Click to expand...
Click to collapse
I translate it(my link) , sorry for my english :
Sometimes I need glasses for see fine (I have only 1+), but now Diamond got me
I tryed restart TouchFlo, but it not help, only soft reset help I think .
Diamond is gagger
Malik05 said:
yeah thats happened to me couple of times...it usually happens to me when i leave my diamond plugged in the charger over night...occasionally, the device freezes up or reboots over night (i know this because when i wake up, i get prompted with insert sim passcode screen)
Click to expand...
Click to collapse
i had that, sent it back to HTC and they sent me a replacement
mugglesquop said:
i had that, sent it back to HTC and they sent me a replacement
Click to expand...
Click to collapse
its just a software related issue, not hardware (at least i dont think). But it happens to me very rarely...hasnt caused any issues.
It started 1 week ago on my phone...
I installed an Anti-Virus to check, but found nothing.
I did hardreset, now my diamond freezes less often.
But what can it be? And I dont know how to install a new ROM version, or how to complet flash the ROM...
And when I sent my diamond back to HTC this takes over a month to get it back, because here in Luxembourg they are so F***ING slow!
So, this is an edit of the message above:
I updated my Touch Diamond now from ROM 1.93.xxx to 2.03.xxx
It was kinda easy, you just have to go to the HTC Homepage, then to Diamond Support and Downloads.
THEN IT IS VERY IMPORTANT TO FOLLOW ALL THE INSTRUCTIONS IF IT IS YOUR FIRST TIME, so read!
I will tell you then in a few days if it had some affections to the problems I have with my diamond!
EDIT / UPDATE 1:
The phone seams to work a bit faster with the new ROM then with the older.
GSensor Calibration is already installed on this new ROM
New Version of Google Maps
And I think a newer version of Youtube.
Although some System Updates and Internet Sharing is now in choose-list when connecting to PC

"use genuine battery" message

Hi there,
I've been using CM all the time, but now I decided to switch back to stock rom.
I installed everything properly but after boot up, I got the message "use genuine battery" and the phone shuts down.
Of course I am using my original battery that was in the package.
I tried without success:
- pressing PowerOn-button for 20 seconds when battery unplugged
- cleaning battery contacts with nail polisher
By googling I found this advise that shoud fix the problem:
Many LG Models have a common error of saying Use Genuine Battery then powering off. This is a very common and fixable issue. please understand that this method will most on most LG phones but does exclude the 8100 and older models, and the exact location of the items you'll be looking for in programming will vary model to model.
If you encounter this error you can attempt to correct the phone if you have another battery for the phone that will power the handset up.
Install the battery that is working
Type in: ##LGSERVICEMENU send (##5473784296368) on the dialpad.
enter the security code: 000000
locate: SW/HW Tests or HW test or SW/HW Versions
once you locate and select the correct field you need to find "bypass booting"
in this menu you need to locate fake battery mode select it and choose on.
Your LG will now work with any battery that fits into the phone.
Click to expand...
Click to collapse
I tried this and borrowed a battery from a friend. With this battery everthing worked fine. But unfortunately the service-menu as described by typing ##5473784296368 didnt work on my 4xHD. Instead I tried the hidden menu 3845#*880#. But there I wasn't able to find anything like "fake battery" or so.
Does anybody know where this menu point could be?
My phone is too old so I wont get a new battery from LG Service.
thanks in advance :good:
Try this number: 3845#*880# maby is that option in this menu
Sent from my LG-P880 using xda app-developers app
noppoer2 said:
Try this number: 3845#*880# maby is that option in this menu
Sent from my LG-P880 using xda app-developers app
Click to expand...
Click to collapse
hello read what he said:
I tried this and borrowed a battery from a friend. With this battery everthing worked fine. But unfortunately the service-menu as described by typing ##5473784296368 didnt work on my 4xHD. Instead I tried the hidden menu 3845#*880#. But there I wasn't able to find anything like "fake battery" or so.
Ok @eFCiKay maybe you should enter in recovery and wipe all partitions, this would be fix that problem.
If i was right please hit the thanks button
Have a nice day!
Allex42HD said:
hello read what he said:
I tried this and borrowed a battery from a friend. With this battery everthing worked fine. But unfortunately the service-menu as described by typing ##5473784296368 didnt work on my 4xHD. Instead I tried the hidden menu 3845#*880#. But there I wasn't able to find anything like "fake battery" or so.
Ok @eFCiKay maybe you should enter in recovery and wipe all partitions, this would be fix that problem.
If i was right please hit the thanks button
Have a nice day!
Click to expand...
Click to collapse
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Did you SERIOUSLY just recommend that the OP simply wipe all partitions in order to fix a battery problem? Really? I guess he'd be so pi$$ed off at no longer having a phone which would boot that he would no longer notice the battery problem?
If this is the level of your advice to help people out then I suggest you stop bashing on your keyboard and find something else to do with your time instead.
And to top it all off you beg for thanks at the bottom of your post
thanks for all answers
of course I would have been aware of, that in case I'd wipe all partitions, I need to reflash recovery and rom.
But could this really fix the problem?
I even tried another baseband (v10h and v20a)
Just re-read your first post properly.
You have been using CM with no issues, but when you went back to Stock this started happening? What Stock have you gone back to? Given that, I'd be tempted to do a full KDZ reflash and see if that makes any difference as it's possible something has gone wrong when you've reflashed.
Although, if I read right, you used a friend's battery with no problems? Just buy an OEM battery from eBay and see if that fixes it.
SimonTS said:
I'd be tempted to do a full KDZ reflash
Click to expand...
Click to collapse
how would you do it? (to be sure everything else than stock has been wiped...)
this way?
http://forum.xda-developers.com/showthread.php?t=2179126
eFCiKay said:
how would you do it? (to be sure everything else than stock has been wiped...)
this way?
http://forum.xda-developers.com/showthread.php?t=2179126
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?p=35971349
With pictures and everything, this guide works perfectly if you follow the instructions.
tanks for all your help, but unfortunately flashing via this method didnt work either. same message at startup...
I gonna buy a new battery
eFCiKay said:
tanks for all your help, but unfortunately flashing via this method didnt work either. same message at startup...
I gonna buy a new battery
Click to expand...
Click to collapse
pfffff..... that it's a problem, you should charge your battery with a phone battery charger device and when it's fully charged or 80% put the battery on the phone plug the usb on the phone press down volume button and plug the usb to your computer (you will need to have phone driver installed)
and flash the fw with kdz.
just give one more chance to your battery!
Fix Maybe?
Hello,
Sorry to bring up an old thread, but just for information in case anyone else comes over this issue and end up on this thread.
I found with my p880 that one of the battery prongs on the phone was bent in so that it didn't attach properly to the battery connection.
I got a pin and hooked it underneath, then pull the pin slightly out which brought it back in line with the others.
I then got cleaning alcohol, I used isopropyl, to clean all the contacts.
After doing this I found the error message went away and the phone works as it should.
Hope this helps someone else with the problem.
Regards,
Monkey

Battery drain

Can someone explain to me why I get this huge battery drain I left the tablet at 99% and when I woke up I had 58% I a running mirek v7
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install "Wifi Screen Off" - it disables wifi when you turn off the screen; it seems that your tablet doesn't go to sleep cause of wifi.
master.pumpgun said:
install "Wifi Screen Off" - it disables wifi when you turn off the screen; it seems that your tablet doesn't go to sleep cause of wifi.
Click to expand...
Click to collapse
Thanks man you saved me a lot of headache, I installed wifi screen off and I got like 3% drain overnight. Do you know why I have this problem? I am running mirek V 7.0 rom
I had problems from the first day with all versions of Android 5 on this tablet, downgrading to Kitkat helped but sometimes there were too some strange battery drains while the device should have been in sleep mode but wifi because of no reason didn't let it go!
Hello romdroid,
Thank for the reply in the other thread! :good:
I have a battery problem with this tablet, and it is the reason why I wanted to try another ROM in a hope it will fix that issue. I explained my battery problem in this thread: http://forum.xda-developers.com/and...tery-issue-t3383105/post68531002#post68531002 When you have the time please read it.
Did you also have a similar problem, and did the new ROM fixed it for you?
I wonder if all tablets of this model have that problem!? My tablet is under warranty, and I can return it back and get another one, but if all models have the same issue then there is no point.
Thanks
niflo said:
Hello romdroid,
Thank for the reply in the other thread! :good:
I have a battery problem with this tablet, and it is the reason why I wanted to try another ROM in a hope it will fix that issue. I explained my battery problem in this thread: http://forum.xda-developers.com/and...tery-issue-t3383105/post68531002#post68531002 When you have the time please read it.
Did you also have a similar problem, and did the new ROM fixed it for you?
I wonder if all tablets of this model have that problem!? My tablet is under warranty, and I can return it back and get another one, but if all models have the same issue then there is no point.
Thanks
Click to expand...
Click to collapse
You could try mirek rom and see if it helps, my issues was that wifi was running all the time so turning it off while screen is off helped me save battery
I never used stock rom that came with the tablet so I can't tell your unfortunately if I had the same issues, I installed mirek rom same day I received the tablet
romdroid. said:
You could try mirek rom and see if it helps, my issues was that wifi was running all the time so turning it off while screen is off helped me save battery
I never used stock rom that came with the tablet so I can't tell your unfortunately if I had the same issues, I installed mirek rom same day I received the tablet
Click to expand...
Click to collapse
I see. Thanks for your reply!
I actually have a stock ROM but without any Chinese apps in it. I wonder if I have the original stock ROM or they have flashed some ROM at the store I bought it.
And, does Mirek's ROM Android recognize the battery capacity as 8000 mAh or it shows it as 4980 mAh?
niflo said:
I see. Thanks for your reply!
I actually have a stock ROM but without any Chinese apps in it. I wonder if I have the original stock ROM or they have flashed some ROM at the store I bought it.
And, does Mirek's ROM Android recognize the battery capacity as 8000 mAh or it shows it as 4980 mAh?
Click to expand...
Click to collapse
No unfortunately the miscalculated battery problem still persist in mirek rom
maybe a fix
niflo said:
Hello romdroid,
Thank for the reply in the other thread! :good:
I have a battery problem with this tablet, and it is the reason why I wanted to try another ROM in a hope it will fix that issue. I explained my battery problem in this thread: http://forum.xda-developers.com/and...tery-issue-t3383105/post68531002#post68531002 When you have the time please read it.
Did you also have a similar problem, and did the new ROM fixed it for you?
I wonder if all tablets of this model have that problem!? My tablet is under warranty, and I can return it back and get another one, but if all models have the same issue then there is no point.
Hi niflo, I thought I had anwered you through my mailbox, but it seems that the message didn t pass, well;
have you tried this:
http://forum.xda-developers.com/x98-air/general/how-to-fix-inaccurate-battery-meter-t3266746
It worked for me, but I tried several times before it worked.
Good Luck my friend.
Click to expand...
Click to collapse
jambbo said:
Hi niflo, I thought I had anwered you through my mailbox, but it seems that the message didn t pass, well;
have you tried this:
http://forum.xda-developers.com/x98-air/general/how-to-fix-inaccurate-battery-meter-t3266746
It worked for me, but I tried several times before it worked.
Good Luck my friend.
Click to expand...
Click to collapse
Thanks a lot jambbo! :good: I received your PM too.
I was thinking if to flash a new ROM because my tablet is under warranty, but since that option fix the problem I'll definitely try that.

Mi5pro hardbrick

Hey
My phone just died in my hands and now doesn't want to boot in any mode.
I searched a solution already on the internet, I tried the testpoint method, I succeed to make my computer and miflash recognizing my phone but when I'm launching the flash, it always fails (I tried a few times).
I used different versions of miflash (even the beta one) and different rom (global/china stable).
Miflash is sometimes missing hello packets, sometimes going further with "0x8000ffff: Send configure command" or even worst as in these screens..
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What can I do now?
Oh, and I'm on windows 10 64 bits
Are you able to get into fastboot and can you detect it using the fastboot cli?
Sent from my MI 5 using Tapatalk
andythedev said:
Are you able to get into fastboot and can you detect it using the fastboot cli?
Sent from my MI 5 using Tapatalk
Click to expand...
Click to collapse
No fastboot, no recovery, no boot at all..
(and btw I don't even know what is fastboot cli)
Is you phone in qualcom 9008 detect on driver manager?
labolong03 said:
Is you phone in qualcom 9008 detect on driver manager?
Click to expand...
Click to collapse
Yes, driver manager says "Qualcomm HS-USB QDLoader 9008"
Tried running miflash as administrator?
(Right click and then "run as administrator")
SN22 said:
Tried running miflash as administrator?
(Right click and then "run as administrator")
Click to expand...
Click to collapse
Yes, I tried already, nothing change..
But for the 2 screens, internet says that it happens and that I have to use the 2015.10.28 version but when I do, I still got the "send configure command" fail..
Here is a screen:
Try using a different:
1. Cable
2. USB port (rear port is recommend)
3. Computer.
It helped me a lot with stupid errors in miflash
SN22 said:
Try using a different:
1. Cable
2. USB port (rear port is recommend)
3. Computer.
It helped me a lot with stupid errors in miflash
Click to expand...
Click to collapse
Already did (and tried again to be sure) but nothing changed
I think your mobo just died... Or at least, try with a DIY deep flash cable
Some people have solved it by disarming the smartphone, disconnecting the battery and reconnecting it
Enviado desde mi MI 5 mediante Tapatalk
dafervs said:
Some people have solved it by disarming the smartphone, disconnecting the battery and reconnecting it
Click to expand...
Click to collapse
Tried already, nothing happened
lukypuie said:
I think your mobo just died... Or at least, try with a DIY deep flash cable
Click to expand...
Click to collapse
I tried so many things that I think it died too..
But it is weird, it died so fast, I got the phone less than a year ago..
Oh and 1-2 weeks before it died, my phone had some big freeze screen when I was trying to access to my pictures and I had to long press power button to make it restart. My mi5 died during one of these freezes, that's why I didn't think firstly that it was an hardware bug..
So I think that I'll send it back to the seller (but I don't even know if the free warranty covers motherboard death..
Heckaa said:
Tried already, nothing happened
I tried so many things that I think it died too..
But it is weird, it died so fast, I got the phone less than a year ago..
Oh and 1-2 weeks before it died, my phone had some big freeze screen when I was trying to access to my pictures and I had to long press power button to make it restart. My mi5 died during one of these freezes, that's why I didn't think firstly that it was an hardware bug..
So I think that I'll send it back to the seller (but I don't even know if the free warranty covers motherboard death..
Click to expand...
Click to collapse
Why shouldn't it? If you bought the phone from a china seller, you will have a 1y warranty
memory chip died
lukypuie said:
Why shouldn't it? If you bought the phone from a china seller, you will have a 1y warranty
Click to expand...
Click to collapse
Oh, nice then, I didn't know so I'll just send it back.
Do you think that I could recover my internal storage after that or not?
Thanks to all who have tried to help me with this problem
Motherboard is dead . A common problem whit mi5
fkloznica said:
Motherboard is dead . A common problem whit mi5
Click to expand...
Click to collapse
It is a "common problem" and everyone is fine with that? xD
Heckaa said:
It is a "common problem" and everyone is fine with that? xD
Click to expand...
Click to collapse
its a well know problem....let the phone sit for a day untill led flashes red or phone is completely dead and then plug into a good charger and itll come to life
Heckaa said:
It is a "common problem" and everyone is fine with that? xD
Click to expand...
Click to collapse
http://4pda.ru/forum/index.php?showtopic=742554&st=4680
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Can't register new face with face unlock

Factory resetting
Upgrading to 12
down grading to 11
factory resetting
using accessibility mode
using "simple" setup mode
outdoors
by windows
by lights
It just wont register a new face no matter what I do. Almost as the module that handles it is completely hosed. Not sure if it matters, but it never does the "blue" squares on the circle when registering, it only ever says "fit face in inner frame".
Anyone have a fix for this?
Did you replace any component on the phone?
#mcl said:
Did you replace any component on the phone?
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no, all oem
Does front camera work and sensors as well?
What I saw was people which got face unlock broken after changing front sensors, and as it seems, front camera is locked to the motherboard so if you change it you loose Face unlock.
However I also saw people who had a similar problem to you and after uninstall updates from some apps it started working again. I will search those threads and link them here for you
#mcl said:
Does front camera work and sensors as well?
What I saw was people which got face unlock broken after changing front sensors, and as it seems, front camera is locked to the motherboard so if you change it you loose Face unlock.
However I also saw people who had a similar problem to you and after uninstall updates from some apps it started working again. I will search those threads and link them here for you
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Would be very appreciated.
is there some sensor setting I should mess with?
kallell said:
Would be very appreciated.
is there some sensor setting I should mess with?
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I am not aware of any settings apart from motion sense settings sorry
Try clearing the system cache.
Hard reboot. Try in safe mode.
I recommended not using any kind of lock.
The user is usually the one that ends up getting locked out. Many times due to a hardware failure... and the lock only makes the situation worse.
kallell said:
... Anyone have a fix for this?
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@kallell
Sounds like you have a dead sensor or two. You should download and run some sensor testing apps like sensor lab or sensor test . Run those and if you get corroboration across more than one app you have your answer. How is your warranty status? Did you buy the phone directly from Google? If so you may have a pretty good shot at an RMA.
kallell said:
Would be very appreciated.
is there some sensor setting I should mes
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kallell said:
Would be very appreciated.
is there some sensor setting I should mess with?
Click to expand...
Click to collapse
Hey here are some links:
1.
https://www.reddit.com/r/GooglePixel/comments/eknssj
2. https://forum.xda-developers.com/t/module-fix-broken-face-unlock.4095233/
3. https://forum.xda-developers.com/t/face-unlock-not-recognizing-my-face.4010275/
Hope this helps you. I will be watching this topic, if I found anything new I will let you know
I mean if the phone didn't suffer from any drop and was never water damage, the front sensors are fine almost certainly.
If it is under warranty though I would suggest getting in touch with Google so you don't need to use your time to fix the problem, it's faster and safer.
If not I would suggest you to open the phone. It may be stupid but maybe the conector got disconnected from the motherboard and therefore doesn't work.
This happen with my rear camera. The phone was never damage and never open but somehow the conector manage to disconnect it self from the motherboard.
Here you have a link to Ifixit's guide on how to change the front sensors. I also link a photo to what happen to my rear camera conector.
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