Question Call Quality? - Google Pixel 7

Has any one noticed any issues with call quality? I am getting a noise reduction hiss. Every time the remote caller speaks I hear a background hiss around their voice. Once they stop speaking the background his goes away.
Did not get this on my pixel 6.
Is anyone else experiencing this?
Thanks,
RJR

Not here, tried a lot of calls (i use a lot the phone for work) and nothing, audio quality in-call is perfect. Sometimes those problems are on the other side and not ours. Do you have this with every call?

What is happening is when someone on the other end is talking you hear them talking with a slight background hiss. Once they stop talking everything goes silent.
I am accustomed to always hearing a very slight hiss when the call is connected whether the other party is talking or not.
Not sure if this is the new norm with cell phone moving forward.
RJR

call quality has been superb for me via US Mobile.

No issues here with Cricket Wireless as my carrier.

Call quality has been great on both Tello and SafeLink.

rrusek said:
What is happening is when someone on the other end is talking you hear them talking with a slight background hiss. Once they stop talking everything goes silent.
I am accustomed to always hearing a very slight hiss when the call is connected whether the other party is talking or not.
Not sure if this is the new norm with cell phone moving forward.
RJR
Click to expand...
Click to collapse
is it one particular caller or multiple?

rrusek said:
What is happening is when someone on the other end is talking you hear them talking with a slight background hiss. Once they stop talking everything goes silent.
I am accustomed to always hearing a very slight hiss when the call is connected whether the other party is talking or not.
Not sure if this is the new norm with cell phone moving forward.
RJR
Click to expand...
Click to collapse
Its more data efficient to take the "silent" times and actually just transmit silence (a long line of "0"'s).

I've had several calls, and all were crystal clear. So much so I think I'm on a land line. Not sure what network you use, but that may have something to do with it. Also what signal you're using at the time (5G, LTE, Wi-Fi calling, etc).

I have been reading up on this and it seems that what I am hearing is called comfort noise when the other party is speaking. It is most prevalent when the volume is set all the way down.
I am trying to find out if my pixel is defected or if everyone is hearing the same same thing since this was not the case with my Pixel 6.
RJR

rrusek said:
I have been reading up on this and it seems that what I am hearing is called comfort noise when the other party is speaking. It is most prevalent when the volume is set all the way down.
I am trying to find out if my pixel is defected or if everyone is hearing the same same thing since this was not the case with my Pixel 6.
RJR
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Click to collapse
did you get any progress with diagnosing?
i have the same issue. a hissing noise on-top of the caller voice, that reduces to crackles when the other side is not speaking. its with multiple callers on the same network. it happens with or without wifi calling. on regular calls using the phone app and on calls using telegram or whatsapp. i tried on 4g and 3g. it starts hissing in while making the calling sound, that means its something in the hardware. the device is rooted, and "converted" to GVU6C (global) model from G03Z5 (japan) using an alteration of the init file and also installed VOLTE module and enabled 5G using an app called network signal guru.

AJ205 said:
did you get any progress with diagnosing?
i have the same issue. a hissing noise on-top of the caller voice, that reduces to crackles when the other side is not speaking. its with multiple callers on the same network. it happens with or without wifi calling. on regular calls using the phone app and on calls using telegram or whatsapp. it starts hissing in while making the calling sound, that means its something iin the hardware. the device is rooted, and "converted" to GVU6C (global) model from G03Z5 (japan) using an alteration of the init file and also installed VOLTE module and enabled 5G using an app called network signal guru.
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Click to collapse
Unfortunately, I ended having the call speaker (top) replaced. Did not cost anything since it was under warranty. Depending on your service center it is usually a one-day repair.

rrusek said:
Unfortunately, I ended having the call speaker (top) replaced. Did not cost anything since it was under warranty. Depending on your service center it is usually a one-day repair.
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Click to collapse
i found this on google support. it seems like a common issue. thats a shame. I'll have to try my luck with the importer in my country because there is no official support for google devices. fml.

I faced a different kind of issue. Every 2/10 calls i hear some sort of clicking noise In my phone earpiece. It disappears after a few seconds but it happens sometimes. I got scared when it started happening the first few times. I think this issue appeared after the November update. Anyone else faced this?

AJ205 said:
i found this on google support. it seems like a common issue. thats a shame. I'll have to try my luck with the importer in my country because there is no official support for google devices. fml.
Click to expand...
Click to collapse
I'm not seeing this as a common issue but merely a few users. Support told them to either return the device or get it fixed. Returning after the 15 day period is unfortunate because you'll get sent a refurb. However, if it's noticed before 15 days after receipt then you can return it, get your money back and then buy another new device. I believe the return period for hardware related issues should be at least 30 days but that doesn't seem like it's in the cards. In your case without support I'm not sure there is anything you can do other than get it fixed which is a bummer. My call quality has been stellar as others here have said so I hope you and the OP can get this resolved.

Related

Delay answering incoming phone calls?

Every time my wife calls she says she can't hear me for perhaps 2-3 seconds after I think the call has connected.. My previous phone did not do this, but the Nexus One does.
Anyone heard of this, and have any suggestions? I have Google Voice call on by default, but she's calling my cell number so I don't think it'd affect anything. As far as I can tell, the call is connected, but she can't hear me say anything for several seconds. I usually wind up going "Hello? Hello? Hello?" and she finally answers.
Glad to see I am not the only one this happens to..well not glad but i just hope this means its not just my phone.
I know when they call one of my numbers (either Google Voice or Cell Phone # not sure which) it says incoming call from <Name> press 1 to answer and press 2 to send to voicemail
@sandtiger
this is from google voice it is a filter setting you can change by going to to the setting on the google voice website.
But this is a different issue (im assuming) then the OP
Blueman101 said:
@sandtiger
this is from google voice it is a filter setting you can change by going to to the setting on the google voice website.
But this is a different issue (im assuming) then the OP
Click to expand...
Click to collapse
Yeah, I think I muddied the waters mentioning Google Voice, but these are calls directly to me cell number..
I might try disabling Google Voice just for S&G just to see what happens.. Seems when I place calls, they're connected when I expect them to be, but the delay could be more critical when answering.
I haven't yet, but going to try calling myself from my work phone to see what kind of delay I'm hearing.
I am having this problem also...did you ever find a solution?
Using BT headset by any chance?
In that case, it's normal.
Nope, no headset. Just the phone.
I need to test some more, but I think this has gone away for me.. Delay answering, plus the other party was "dropping out" often, ie: if it got quiet on their end, their voice disappeared entirely, and sometimes faded in or out while doing so.
Only thing I've changed is I disabled Google Voice as being my default call method, but this thread is about answering calls so I doubt it matters, especially since the calls were directly to my cell number not my GV number.
I might turn GV back on the way I had it and test some more, but maybe it was something weird with AT&T?
Im noticing this problem too, both on 2.1 and 2.2.
It seems to be a problem specific to AT&T N1's.
I also experience this. I've adjusted to swiping the answer button, pausing, then saying "Hello." I typically pause about 0.75 or 1 full second, and rarely do I need to do it longer.
The opposite seems to be true of the vibrate-on-connect feature: about 1 second after the person picks up, then the phone vibrates in my hand. How is that useful?! =P

[Q] HTC One Speakerphone Problem!

Hi guys I'm on my second new HTC One handset since the 19th March and I'm beginning to lose hope! During a call if I use my speakerphone the person on the other end of the line experiences a loud, intermittent, feedback/interference noise. This only happens when I'm on speakerphone. Phones4u who I got the phone off advised me to do a hard reset which I did having no effect. They've replaced the phone with a brand new handset which I've received today but it has the same problem as the first. I've called HTC tech support and the guy basically said to send it back to Phones4u and if the 3rd phone has the same issue to call them back and they'd report it to their seniors. Is there anything I can do? Has anyone else experienced this problem? Any advice is greatly appreciated! Thanks.
I had a very similar problem with the static type noise when on calls but mine was heard through the normal earpiece not when on loud speaker. On my second device now and still seem to get it now an then but not every call. I'm on 3 in the UK, don't know if it's something to do with the network?
Sent from my HTC One using xda premium
hpsauce37 said:
I had a very similar problem with the static type noise when on calls but mine was heard through the normal earpiece not when on loud speaker. On my second device now and still seem to get it now an then but not every call. I'm on 3 in the UK, don't know if it's something to do with the network?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
I don't think it's the network, I'm on Orange and have never had an issue like this before, it's as if the phone is picking up signal interference. I've only heard of one other person with the same issue as me.
UPDATE- I have tried a few calls on speakerphone whilst using the supplied headphones and so far haven't had the same interference issue occurring. You guys will maybe have more of an idea as to why using headphones seems to make this problem go away then I do, any ideas? With me being a heavy speakerphone user this whilst not being perfect is a bit of light at the end of the tunnel for me.

[Q] Phone calls sound muffled to others

I am having a problem that others also seem to have on this phone, where people on the other end say it sounds like I am in a wind tunnel or several feet from the phone. My fiance has the same phone and I swapped phones with her and spoke over it and sure enough that's what it sounds like. There's a thread about it over on the sprint forums http://forum.xda-developers.com/showthread.php?t=2262648
I am on sprint but decided to take this over here because I believe there are more users on the international side of things. Basically what I would like to know is, is anyone here having this problem. On the sprint forum about this issue they said it is a software problem, however I don't believe a software problem would be consistent through rom and kernel flashes including wipes. I rather not change out my phone even tho it has a few dings and scratches because of the risk of getting one with the updated hboot and not being able to downgrade and s-off again. However I also seem to be having an issue with bluetooth, where I have to carry the phone in my hand in order to have reception, even if I so much as tuck the phone under my arm I loose all bluetooth reception to the point the headset disconnects, so I think I have a problem with the bluetooth antennae.
Does anyone else have any of these problems?
Hi, I have exactly the same problem. I have bought an HTC One without operator in France.
Sometimes, the person I'm talking with thinks I'm in a cave or tunnel, and after 30 sec (approx.), he can hear me properly. Or sometimes, he cannot hear me at all or very very low and jerky sound. This disappears if I shout few seconds over the mic, then communication is good...
I was waiting the 4.2.2 update with impatience, hoping this will solve my problem (if there was a bug correction for that), but still have the problem after updating (jerky sound which disappears if I shout, for the moment I don't have the tunnel sound problem).
Now I suppose there is a problem with the mic (which is a twin-membrane microphone to deliver distortion free), and I think I will send it back to maintenance to fix it, unless someone knows how to solve it...
Thanks for other feedback.
I am running 4.2.2 and other people have told me the same thing about me sounding muffled.
Sent from my HTC One using xda app-developers app

Speaker cutting in and out after update

Updated my phone to the latest update. I was looking forward to volte and simultaneous voice and data. Now my external speaker doesn't work right. When I'm on a phone call speakerphone doesn't work and the alarm sound cuts in and out. The odd thing is when I play songs off of Spotify the external speaker is fine. Has anyone else seen this issue since they took the new ota?
I've noticed that when I'm on a voice call the speaker has a lot of static noise when the volume is all the way up. When I turn the volume down or put it on speaker however, it sounds perfectly normal.
Yeah I have that same behavior as well. I still can't get the alarm to have sound. My phone just vibrates. No one else is having sounds issues after the OTA?
I had to turn off HD voice.
My volume is fine, but my volume up button rarely works. I have to go into settings to turn my sound up. Down is fine.
for all of you having issues try doing a FDR.
My alarm works fine but I'm using Zedge for my ring tones and notifications. Don't know if that has anything to do with it. What I little I have had HD voice switched on I get the same static noise in my speaker at full volume, no static with HD voice off. I agree with the_rooter about HD voice.
Posted by the the_rooter in the tread I started.
"to me it feels like advance calling is still in alpha stage. I have it off right now till i see it gets better"
Called Verizon on this issue. They had me turn off advanced calling and wipe the phones cache. I left the phone be for awhile as the sound stops working a few hours after reboot. Got the sound issue again so I rebooted the phone into safe mode. Still ran into the issue after a few hours. Finally I did an FDR and still had the same issue. Verizon is sending a new phone next week. I will keep everyone posted if this was a manufacturer defect.
So voice sounds great over car Bluetooth after update but earpiece on phone sounds like crap. Anyone else have this issue? Does the FDR fix the issue?
audiv8 said:
Called Verizon on this issue. They had me turn off advanced calling and wipe the phones cache. I left the phone be for awhile as the sound stops working a few hours after reboot. Got the sound issue again so I rebooted the phone into safe mode. Still ran into the issue after a few hours. Finally I did an FDR and still had the same issue. Verizon is sending a new phone next week. I will keep everyone posted if this was a manufacturer defect.
Click to expand...
Click to collapse
Just wondered if you received replacement phone. I just activated advanced calling last night and now my calls have static background noise.
I just went in to settings, turned advanced calling off, tried a call and sound was back to crystal clear. Then i turned advanced calling back on, tried a call and it had static hiss again. Obviously a glitch in the advanced call update.
Yensid eno said:
I just went in to settings, turned advanced calling off, tried a call and sound was back to crystal clear. Then i turned advanced calling back on, tried a call and it had static hiss again. Obviously a glitch in the advanced call update.
Click to expand...
Click to collapse
Glitch in advanced calling, period. I doubt its phone specific.
adrynalyne said:
Glitch in advanced calling, period. I doubt its phone specific.
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Click to collapse
I worked with Verizon tech support and after 2 hours of trying different things they sent me to a store to get a replacement phone and new sim card. This "UPDATE!" DID NOT FIX the problem of poor sound with Advanced Calling turned on for HD sound. Their explanation was that the update does not load properly and the only way to fix is new phone plus the new sim card, but this did not correct the problem.
Yensid eno said:
I worked with Verizon tech support and after 2 hours of trying different things they sent me to a store to get a replacement phone and new sim card. This fixed the problem of poor sound with Advanced Calling turned on for HD sound. Their explanation was that the update does not load properly and the only way to fix is new phone plus the new sim card, both are important to solve the problem.
Click to expand...
Click to collapse
I can't understand how a new phone would help anything. What's the difference between that phone and my phone? Is it a different build? Maybe a new SIM card and a full wipe?
Yensid eno said:
I worked with Verizon tech support and after 2 hours of trying different things they sent me to a store to get a replacement phone and new sim card. This "UPDATE!" DID NOT FIX the problem of poor sound with Advanced Calling turned on for HD sound. Their explanation was that the update does not load properly and the only way to fix is new phone plus the new sim card, but this did not correct the problem.
Click to expand...
Click to collapse
This is the first update that was released for advance calling and honestly it's still in the alpha stage. The service is buggy. It's not the phone. Why go talk to verizon when you can go directly to the source. Motorola....they are the ones that know the answer and they would give the same one you get here.
Yensid eno said:
I worked with Verizon tech support and after 2 hours of trying different things they sent me to a store to get a replacement phone and new sim card. This "UPDATE!" DID NOT FIX the problem of poor sound with Advanced Calling turned on for HD sound. Their explanation was that the update does not load properly and the only way to fix is new phone plus the new sim card, but this did not correct the problem.
Click to expand...
Click to collapse
This update wasn't aimed at address poor sound with advanced calling, so no big shock there.
The sound quality can probably be fixed from the network end. You dealt with a tier 1 tech who didn't know anything. These same complaints are made on other VoLTE enabled devices unless using HD calling, which is rather rare.
adrynalyne said:
Glitch in advanced calling, period. I doubt its phone specific.
Click to expand...
Click to collapse
adrynalyne said:
This update wasn't aimed at address poor sound with advanced calling, so no big shock there.
The sound quality can probably be fixed from the network end. You dealt with a tier 1 tech who didn't know anything. These same complaints are made on other VoLTE enabled devices unless using HD calling, which is rather rare.
Click to expand...
Click to collapse
The tech last night was a tier 2 and has spoken with others with the same problem. The unique issue with turbos is that wr cannot use data while on a call without the advanced calling on, so it is either bad call/data during call or clear call/no data while on a call. The technician i spokebwith today was also a tier 2 and was calling Motorola to inquire as his internal note system (forgot what he called it, those are my words) identifies a number of users with this issue and he had just completed 3 calls prior to my call.
Yensid eno said:
The tech last night was a tier 2 and has spoken with others with the same problem. The unique issue with turbos is that wr cannot use data while on a call without the advanced calling on, so it is either bad call/data during call or clear call/no data while on a call. The technician i spokebwith today was also a tier 2 and was calling Motorola to inquire as his internal note system (forgot what he called it, those are my words) identifies a number of users with this issue and he had just completed 3 calls prior to my call.
Click to expand...
Click to collapse
Go look at any Verizon VoLTE device and they all have the same complaint: poor quality unless an HD call.
It is not Turbo specific, no matter how much you want to believe that. I've done the tech support thing; they usually rely on guesswork and scripts unless you get in contact with someone not on the frontline--which you did not.
The turbo is a very popular device with Verizon right now, I am not shocked that others have called about this. What you are seeing is a result of popularity, because other VoLTE devices on Verizon also have this issue, indicating a more likely network issue. Either its a network issue or everyone with a VoLTE phone on Verizon keeps making the same mistake in their firmware. In that HD calling sounds great, I don't think its the devices at all.
Update. Holding my phone in landscape mode and pressing the speaker location with my thumb would cause the speaker to turn on and off. Good to know its the hardware. The new phone has since fixed the issue.
Yensid eno said:
I just went in to settings, turned advanced calling off, tried a call and sound was back to crystal clear. Then i turned advanced calling back on, tried a call and it had static hiss again. Obviously a glitch in the advanced call update.
Click to expand...
Click to collapse
When I was on the phone with Verizon they mention this as a know issue and that it would be fixed with an upcoming update. The advice I got was to just turn off HD Voice and wait for the update.
Support had me clear cache after turning off HD Voice.
I know other phones aside frone the Turbo have the sound problem if they have downloaded Advanced Calling and have HD sound turned on. The additiinal problem for Turbo users is that without the AC turned on we cannot use data while on a call. The technician did not know this to be an issue until i read him the error message that appears when attempting to use data while on the phone with AC off. I leave it off, but frustrating when i need to look up something for someone calling me or when using maps and a call knocks it offline. Oh well, hope for an update sooner rather than later.

Question Terrible Call Quality with longer calls

I keeps coming back and im fed up with it and cant find anything related to this online:
When i make call (in and outcoming 5G/WIFI, doesnt matter) the voice on the other side is just fine. But always after 5/10 minutes in the call the other person starts sounding like a robot and is hardly understandable.
Anyone has similar issues, is it modem related? 5G and wifi coverage are just fine. Let me know what i can try or is this just a hardware failure?
In settings, try toggling adaptive sound and/or adaptive network connectivity. Not a problem for me, though.
weinbers said:
In settings, try toggling adaptive sound and/or adaptive network connectivity. Not a problem for me, though.
Click to expand...
Click to collapse
Thanks, will try but dont think this will be it though...
I've had this on more than one Android phone, but they were both Pixel's. 3XL and 7. After about 10 minutes the caller would sound tin based, and/or robotic. I thought it was just the line being messed up, but now maybe it's a Pixel thing? Not sure. The times it happened were with a caller that was using VOIP, so I figured it was a mix between the both of us. When I call real landlines, or other mobile carriers, the calls are always crystal clear.
bobbyphoenix said:
I've had this on more than one Android phone, but they were both Pixel's. 3XL and 7. After about 10 minutes the caller would sound tin based, and/or robotic. I thought it was just the line being messed up, but now maybe it's a Pixel thing? Not sure. The times it happened were with a caller that was using VOIP, so I figured it was a mix between the both of us. When I call real landlines, or other mobile carriers, the calls are always crystal clear.
Click to expand...
Click to collapse
Yes this is the exact thing I encounter. Mostly with a colleague whos on a Samsung and probably also with wifi calling. Never had this issue with all the one pluses I had before the pixel...
Probably wont be Fixed anytime soon since I can't find anything similar online

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