Hey guys!
So I've got an issue I'm struggling with on the Moto G (2014). First I'll tell you as much as I can about the phone: I bought it from the Motorola website, so I think it's running whatever the stock firmware is. Also, it's the 8 GB US model and isn't tied to any carrier. (I have it on T-Mobile, but got it directly from Motorola. I was trying to figure out what the firmware is but the closest I've been able to get is by running the Motorola Device Manager app while the phone is in fastboot mode. It says there are no available updates for: 21.11.17.titan_retuaws.retuaws.en.us The bootloader is locked and the phone is not rooted. It's pure stock, though it might have automatically gotten an OTA update to the latest official release, I can't be sure because I bought it for someone else.
Okay, so the problem. I'd bought the phone for my dad and set it up and it worked fine for about two months. Yesterday, he came by my place and asked if I could take a look at it because it was stuck on one screen and since there was no removable battery, he didn't know how to reset it. The screen it was stuck on is the boot screen where the Motorola logo is supposed to come up. It was up, but the bottom half of the logo was stretched to the side and pixelated so my first reaction was "crap, he hit it against something and there's damage to the screen." But there was no visible damage to the screen anywhere (neither from a hard hit or from pressure) and he's got the flip case for it and he said it hadn't been hit or anything.
I tried to power it down by holding down the power button, but as soon as it went off, it tried to start up again. A bootloop that always froze on that messed up Motorola boot screen. I set it on the charger for a bit and let it run through the loop a few times and at one point it got as far as the "world" screen where it shows a cartoon planet. This extended down past where the weird stretch happened on the motorola graphic and it was perfectly clear so I realized there was no damage to the screen, just some sort of boot error.
So then I tried booting into fastboot (hold both volume buttons down along with the power button for a few seconds, release) and I was able to get into fastboot. I tried scrolling down to recovery and then hitting the volume up key to select it but the second I hit the volume up key (the selection key in this mode) it reboots the phone. It doesn't go into the recovery screen, just turns off the phone. I tried this for the "Factory" (reset) option, for the "Normal Powerup" option, and the others. Instead of getting anything different, selecting any of them turns the phone off and nothing happens. The computer is recognizing that there's a device connected to it when I have the phone plugged in via usb in fastboot to my Windows 8 laptop. It also appears that I can enter commands in fastboot. (Though I'm not sure what to put in to fix this so I'm turning to you guys.)
So I can't figure out what's wrong. I've got some experience in flashing roms, both manually and with some of the tools, but haven't had to deal with what I'm assuming is a soft brick before.
Can anyone offer any help?
Thanks very much.
Watch this video and try again
https://www.youtube.com/watch?v=vf2sOPoE2b4
Roldorf said:
Watch this video and try again
https://www.youtube.com/watch?v=vf2sOPoE2b4
Click to expand...
Click to collapse
Unfortunately that didn't work. I was able to click the "restore to factory" part and it seemed to do that but I tried it again with the "wipe cache partition" and it just reset. I tried to restart normally and nothing happened. I will start boot and go to the Motorola logo but will always fail there, no matter what I try.
I'm still stuck with the soft-bricked phone. Any help going from Fastboot to somehow getting it to work?
(As I stated in the OP, the recovery options don't work. It seems only the Fastboot area is working.)
try to reflash the rom via fastboot, using the commands on 4.2 on this thread
if you have fastboot working they must work and re-flash the stock rom and everything back to stock...
to have the XML zip of yours rom search in here and download the file regards yours model and OS version that you wanna...
download, very slow download, unzip, to the some folder of mfastboot and give the commands a try... :good:
This is how to solve *ANY* softbrick on the Moto G 2014 (2nd Gen Moto G)
Try unlocking your bootloader with the given instructions on Motorola's website. You can flash a recovery like TWRP or CWM using mfastboot-v2. After flashing the recovery you can reinstall a custom ROM or stock ROM to fix the soft brick. ADB is only available if you enabled USB debugging although it will allow few commands. Using mfastboot-v2 after unlocking the bootloader will play the main factor in resolving the soft brick.:laugh::good:
eyhajee said:
Try unlocking your bootloader with the given instructions on Motorola's website. You can flash a recovery like TWRP or CWM using mfastboot-v2. After flashing the recovery you can reinstall a custom ROM or stock ROM to fix the soft brick. ADB is only available if you enabled USB debugging although it will allow few commands. Using mfastboot-v2 after unlocking the bootloader will play the main factor in resolving the soft brick.:laugh::good:
Click to expand...
Click to collapse
hello eyhajee.
My Moto G 2014 xt1068, running on Android 5.0.2 has some softbrick issue.
I have unlocked its bootloader, rooted it, unrooted it and while I was trying to lock its bootoader, I forgot to enable USB debugging and now it's stuck on fastboot mode.
So I wanna ask that can flashing a custom ROM turn my phone on??
I think so. If you are able to run some basic commands you should be able to flash it to emergency mode.
Hi guys.
I have a moto X 1058 which I bought to someone about 3 months ago, it's an used phone so I can't rely on warranty.
I received the phone with Android 5.0, no root, bootloader locked, perfect conditions.
I installed Android 5.1 through an OTA update. Soon after the update, the phone began to boot suddenly every now and then with no apparent reason. Because of this I decided to downgrade to Kitkat 4.4.4 (The rom I downloaded is called: RETAIL-BR_4.4.4_KXA21.12-L1.26_52_cid12_CFC_1FF) (I am from Colombia and the firmware of the phone is from Brazil). I used RSD lite, unlocked the bootloader, USB debug, etc. However the installing took way too long so I booted the phone while it was still installing (If i didn't do this, the installing would have probably taken 8 hours or so, because the system.img file was too big to download to the phone which is why i guess it took RSD so long). Anyways, I don't know why this happened, I just decided to boot it and see what happened. It went in a boot loop. I no longer have access to the bootloader screen. After two boots I can press POWER+VOLUME UP to get access to the screen "Android system recovery". Where the only options are:
reboot system now (takes me to the boot loop again)
apply update from sdcard (does nothing really)
aply update from ADB (My pc won't recognize my device anymore, RSD litle doesn't recognize my device either, I tried with mfastboot manually but it says "waiting for device" and does nothing)
wipe data/factory reset (tried this option as well, but nothing)
wipe cache partition (nope).
What can I do? I think this means my phone is soft bricked. How can I fix this? How can I get the bootloader screen back? I can't even turn off my phone, it's stuck in this bootloop. The only thing i can do is to stay in the system recovery screen, but i don't know what to do next. I don't handle Android systems at all, everything I did was based on youtube tutorials, so I'm a little slow to understand the basic concepts. Can someone explain me?
Thank you very much.
You don't downgrade Motorola phones!
Sent from my iPad using Tapatalk
Is your device fixed now?
mlspot said:
Hi guys.
I have a moto X 1058 which I bought to someone about 3 months ago, it's an used phone so I can't rely on warranty.
I received the phone with Android 5.0, no root, bootloader locked, perfect conditions.
I installed Android 5.1 through an OTA update. Soon after the update, the phone began to boot suddenly every now and then with no apparent reason. Because of this I decided to downgrade to Kitkat 4.4.4 (The rom I downloaded is called: RETAIL-BR_4.4.4_KXA21.12-L1.26_52_cid12_CFC_1FF) (I am from Colombia and the firmware of the phone is from Brazil). I used RSD lite, unlocked the bootloader, USB debug, etc. However the installing took way too long so I booted the phone while it was still installing (If i didn't do this, the installing would have probably taken 8 hours or so, because the system.img file was too big to download to the phone which is why i guess it took RSD so long). Anyways, I don't know why this happened, I just decided to boot it and see what happened. It went in a boot loop. I no longer have access to the bootloader screen. After two boots I can press POWER+VOLUME UP to get access to the screen "Android system recovery". Where the only options are:
reboot system now (takes me to the boot loop again)
apply update from sdcard (does nothing really)
aply update from ADB (My pc won't recognize my device anymore, RSD litle doesn't recognize my device either, I tried with mfastboot manually but it says "waiting for device" and does nothing)
wipe data/factory reset (tried this option as well, but nothing)
wipe cache partition (nope).
What can I do? I think this means my phone is soft bricked. How can I fix this? How can I get the bootloader screen back? I can't even turn off my phone, it's stuck in this bootloop. The only thing i can do is to stay in the system recovery screen, but i don't know what to do next. I don't handle Android systems at all, everything I did was based on youtube tutorials, so I'm a little slow to understand the basic concepts. Can someone explain me?
Thank you very much.
Click to expand...
Click to collapse
Hello Friends,
Yesterday I was chatting on whatsapp and suddenly my le2 restarts, and then a blue splash screen appears and device keeps on booting,
hence I went to recovery and clear the data, but that also didnt help me,
Then i flash the 13s rom via Flashone 1.9 then also same problem happens, sometimes it went to optimizing apps 3 of 4 and again restarts with blue LED, i were unable to switch it off,
after draining the whole battery I keep mobile to charge but now it is not charging, it only showing Red Solid LED Continuously.
Now I am also Unable to boot into recovery or fastboot mode.
I again flash the stock 13s rom via flashone 1.9 , i got success msg but then also mobile is not booting nor it is charging.
Note: I am on complete stock rom on locked bootloader, never unlocked or rooted, used as come in box.
Please give me a solution on this, I have searched everywhere but not getting any solutions.
Thanks in advance
Try to check your USB cable, most of the time charging issue is due to cable
shubham1358 said:
Try to check your USB cable, most of the time charging issue is due to cable
Click to expand...
Click to collapse
Cable is ok. I have another Le2 and it is charging with that cable very well
I am facing same problem. How you solve this issue? Blue led blinks after flashing any rom and bootloop.
xerol said:
Hello Friends,
Yesterday I was chatting on whatsapp and suddenly my le2 restarts, and then a blue splash screen appears and device keeps on booting,
hence I went to recovery and clear the data, but that also didnt help me,
Then i flash the 13s rom via Flashone 1.9 then also same problem happens, sometimes it went to optimizing apps 3 of 4 and again restarts with blue LED, i were unable to switch it off,
after draining the whole battery I keep mobile to charge but now it is not charging, it only showing Red Solid LED Continuously.
Now I am also Unable to boot into recovery or fastboot mode.
I again flash the stock 13s rom via flashone 1.9 , i got success msg but then also mobile is not booting nor it is charging.
Note: I am on complete stock rom on locked bootloader, never unlocked or rooted, used as come in box.
Please give me a solution on this, I have searched everywhere but not getting any solutions.
Thanks in advance
Click to expand...
Click to collapse
I also have the exact same problem. Phone started rebooting as soon as it booted up. Somehow i managed to unlock the bootloader, but to no avail. Can't seems to find any rom which can boot up. So practically i have a bricked device with trwp. Formatted the system and other partitions with twrp, flashed many roms. Still the result is same. Bootloops.
Hi,
try to to reimage your phone with QFIL from this site:
https://www.techpoison.in/2017/12/how-to-flash-letv-le-2-x526-stock.html
I downloaded everything from there, QFIL, Sparse image and drivers. My phone was bricked, but its working normally now. After you flash the image your phone should charge normally, just try to boot it up. In my case i had issues with baseband, not detected, no sim function and no wifi and phone was restarting each 3-4 minutes, but it was operable. Basedband issues can be solved by hard reseting the phone and updating it to 21s using the local update, just put the 21s stock renamed to update.zip to internal storage and run system update. When you get the error - APK missing, just boot it up again and retry the local update, should work fine the second time, i just deleted the update.zip and put back again and ran the update.
---------- Post added at 03:24 PM ---------- Previous post was at 03:18 PM ----------
Forthe55 said:
I also have the exact same problem. Phone started rebooting as soon as it booted up. Somehow i managed to unlock the bootloader, but to no avail. Can't seems to find any rom which can boot up. So practically i have a bricked device with trwp. Formatted the system and other partitions with twrp, flashed many roms. Still the result is same. Bootloops.
Click to expand...
Click to collapse
Flash the 21s bootloader + modem, one ZIP file, should work fine. Not sure what ROM did you install last time. You can give it a shot with with MIUI 10 - its nougat.
I had similar issues, see my topic, maybe it helps a bit.
https://forum.xda-developers.com/le-2/help/x526-bricked-unknown-baseband-4g-t3838093
Modem + bootloader 21s.
https://drive.google.com/file/d/0B_R...FxTGxlMHM/view
Brother same thing happened to me, a week ago. I cant say about your problem but my problem was due to faulty power button. Actually due to that reason my phone actually kept restarting itself. It showed red light blinking while charging and wasn't able to bypass the optimizing app screen. I also thought it was a software issue but actually it wasn't. I spent about 2 hours figuring out what the actual problem was. The problem was: As we know when power button is hard pressed for about 10-15 seconds it reboots itself.
Although the repair shop guy didn't put new power button but he added a tiny piece of paper in between the power button and body housing to prevent the issue and voila the problem was solved.
delltech1 said:
Hi,
try to to reimage your phone with QFIL from this site:
https://www.techpoison.in/2017/12/how-to-flash-letv-le-2-x526-stock.html
I downloaded everything from there, QFIL, Sparse image and drivers. My phone was bricked, but its working normally now. After you flash the image your phone should charge normally, just try to boot it up. In my case i had issues with baseband, not detected, no sim function and no wifi and phone was restarting each 3-4 minutes, but it was operable. Basedband issues can be solved by hard reseting the phone and updating it to 21s using the local update, just put the 21s stock renamed to update.zip to internal storage and run system update. When you get the error - APK missing, just boot it up again and retry the local update, should work fine the second time, i just deleted the update.zip and put back again and ran the update.
---------- Post added at 03:24 PM ---------- Previous post was at 03:18 PM ----------
Flash the 21s bootloader + modem, one ZIP file, should work fine. Not sure what ROM did you install last time. You can give it a shot with with MIUI 10 - its nougat.
I had similar issues, see my topic, maybe it helps a bit.
https://forum.xda-developers.com/le-2/help/x526-bricked-unknown-baseband-4g-t3838093
Modem + bootloader 21s.
https://drive.google.com/file/d/0B_R...FxTGxlMHM/view
Click to expand...
Click to collapse
Hi, Thanks. I actually did that first, flashing through qfil the same rom. it helped me to go to settings after umpteen attempts to go past language selection screen, and i was just able to oem unlock and enable usb debugging (actually after a 2nd partial failed flashing). the phone kept freezing within seconds of booting up. Now After i unlocked the bootloader and installing twrp and flashing many roms thru twrp, i am still having the same problem of booting up and freezing at start-up. cant flash again through qfil, as i will again loose the unlocked bootloader and twrp.
At least , now i can try different roms to see which can unbrick it. last one used was the twrp flashable rom based on eui (small eui by aurel) but it also freezes on language selection screen or beyond.
I am running out of ideas, lets see.
2nd partial failed flashing? any issues during the flash process? i had some issues when i used usb 3.0, 2.0 worked fine for me. If you have also charging issues stay in twrp and let the phone charge properly, its slower but should work fine. You can try to flash the 21s bootloader with modem, maybe it will boot properly. But try it only when you are able to enter the fastboot mode, longpress volume down and power for 10-15 seconds, if that is working you should be able to flash twrp via fastboot and you can experiment a bit. Try to find the chinesse twrp 3.0.2.0 and try to flash the stock 21s version. Should be also an image file, in standard twrp go to install - image, after selecting the image file click on recovery and install, after installation go back, reboot, recovery. Copy 21s to storage, wipe data, cache, dalvik and flash it, chinesse twrp will skip version check and will let you install the stock image, after install reboot but click on do not replace recovery button - this will keep the chinesse twrp installed.
If nothing helps it can be only a HW failure, maybe the power button, try usb 2.0 port during the flash process, i had issues with 3.0 on my pc, if that doesnt help.try a different cable, no more suggestions, sorry.
delltech1 said:
2nd partial failed flashing? any issues during the flash process? i had some issues when i used usb 3.0, 2.0 worked fine for me. If you have also charging issues stay in twrp and let the phone charge properly, its slower but should work fine. You can try to flash the 21s bootloader with modem, maybe it will boot properly. But try it only when you are able to enter the fastboot mode, longpress volume down and power for 10-15 seconds, if that is working you should be able to flash twrp via fastboot and you can experiment a bit. Try to find the chinesse twrp 3.0.2.0 and try to flash the stock 21s version. Should be also an image file, in standard twrp go to install - image, after selecting the image file click on recovery and install, after installation go back, reboot, recovery. Copy 21s to storage, wipe data, cache, dalvik and flash it, chinesse twrp will skip version check and will let you install the stock image, after install reboot but click on do not replace recovery button - this will keep the chinesse twrp installed.
Click to expand...
Click to collapse
My phone has been flashed multiple times by qfil method. And always it hangs at initial setup (so it boots up, but hangs at language selection or further up screens, before setup can complete and launcher could be loaded).
While trying to flash again with qfil once it stopped at 25 percent (because the battery went dead). Charged the battery and booted up the phone, and i was surprised it booted up. After 2-3 attempts i was able to reach the launcher screen and immediately enabled developer options and oem unlock / usb debugging. Only had few split seconds to do this and the phone froze again. After that i installed twrp and hence treying different roms. Most fail at setup.
Just tried MIUI 9PRO ROM. It also froze at setup multiple times, but once i was able to complete the setup and miui launcher is up , but it reboots or turn off the phone just after that. So cant do anything with the phone. Unsure of whether a newer bootloader will help in these freezing issues as i have been able to boot up at least in some roms only if for few seconds. Will try to tinker the settings of miui rom (if the phone let me do it before freezing/hanging). Lets see. Thanks for suggestions. More suggestions welcome, because i am still unsure weather this is a software or hardware related problem. I am guessing that it may have something to do with Google security as earlier i was getting msg that phone has been wrongly resetted and needs to verify with Google (but i couldn't get a chance to use the same account, as phone kept freezing at setup).
Did you fully charge the battery, if not let it fully charge in twrp. Flashing the roms in twrp works everytime or do you see any errors? Before you flash anything disconnect the usb cable.
---------- Post added at 09:54 PM ---------- Previous post was at 09:47 PM ----------
Try to flash the 21s bootloarder with modem, one zip using twrp. Go to fastboot mode and wipe modems. fastboot erase modem1st fastboot erase modem2st. Put the phone to flash mode and reimage with qfil. Before you do it write down both imeis, you can find them also on the original package on the backside. Also try to remove all sim cards from the phone and try a different cable. If nothing helps, hw issue, maybe the power button mention earlier in this thread.
After reflash skip everything at setup and reset phone to factory defaults. OEM is already unlocked, you dont have to do it again.
I have charged the phone fully before any flashing after that error. I can flash the phone through twrp without any error msg. The phone boots up most of times in various roms but hangs at or after the initial setup screens show (like language selection etc). Flashed the modem+bootloader, success, but it showed bootloader version as 20s (not 21s). Tried the commands u mentioned to erase modems, it say error failed, no such partition found. I had checked the partitions with parted and 56 partitions are there including the modemst1 & 2.
Now re flashed via qfil , did as advised but again the same problem of hanging / freezing at or after initialization screens of various roms.
Forthe55 said:
I have charged the phone fully before any flashing after that error. I can flash the phone through twrp without any error msg. The phone boots up most of times in various roms but hangs at or after the initial setup screens show (like language selection etc). Flashed the modem+bootloader, success, but it showed bootloader version as 20s (not 21s). Tried the commands u mentioned to erase modems, it say error failed, no such partition found. I had checked the partitions with parted and 56 partitions are there including the modemst1 & 2.
Now re flashed via qfil , did as advised but again the same problem of hanging / freezing at or after initialization screens of various roms.
Click to expand...
Click to collapse
Yeah sorry i screwed the command its fastboot erase modest1 modemst2, my bad.
Just now i was able to complete the initialization (setup screen) of sparse image india rom. I can reach the launcher and settings for few seconds before the device freezes or reboots.
So the same problem , with which i started, the only good thing is that i have been able to set oem unlock to on, so that i can flash trwp and various roms (but all fail with the same freezing issues)
Forthe55 said:
Just now i was able to complete the initialization (setup screen) of sparse image india rom. I can reach the launcher and settings for few seconds before the device freezes or reboots.
So the same problem , with which i started, the only good thing is that i have been able to set oem unlock to on, so that i can flash trwp and various roms (but all fail with the same freezing issues)
Click to expand...
Click to collapse
So you erased modems and reflashed with qfil right? If so i assume its a HW problem. Try the fix with the power button, i ran out of ideas
Last thing which can help maybe: https://www.youtube.com/watch?v=LH3VOIlLfvo&t=135s
Download 21s stock image + the chinesse twrp, links should be under the video, i think so, or look somewhere in the forum for new links. Try to reflash the 21s, some people reported that freezing issues were gone after installing the latest EUI. Basically you can do the same after QFIL reflash but you need enough time to copy the ZIP file as UPDATE.ZIP to the internal storage and run the local update via setting, system update and local update, i hope that TWRP will work for you, just follow the video tutorial.
delltech1 said:
Last thing which can help maybe: https://www.youtube.com/watch?v=LH3VOIlLfvo&t=135s
Download 21s stock image + the chinesse twrp, links should be under the video, i think so, or look somewhere in the forum for new links. Try to reflash the 21s, some people reported that freezing issues were gone after installing the latest EUI. Basically you can do the same after QFIL reflash but you need enough time to copy the ZIP file as UPDATE.ZIP to the internal storage and run the local update via setting, system update and local update, i hope that TWRP will work for you, just follow the video tutorial.
Click to expand...
Click to collapse
Did that also, the same problem. The phone freezes after the os is booted. I was wondering what is that isnt touched by flashing ( in download mode or fastboot mode or through twrp). I may need to tinker that. The roms are all fine in the sense they all stop at the same points. Something in the phones partition, which isnt touched by flashing? (There must be, as i flashed with qfil, the oem unlock remains, the bootloader didn't lock, and it remains unaffected by re-imaging)
Try this, maybe it helps:
https://forum.xda-developers.com/le-2/help/issues-installing-twrp-rom-le-s3-x522-t3618662/page2