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Had some fun trying to get my XDA2s unlocked by o2, the only reason I now find it hilarious is because I managed to get it unlocked elsewhere! I emailed them on the 1st of Feb, explaining that my device was an insurance replacement, therefore I had no 12 months contract to worry about, and no 'subsidised' phone. Here's a transcript of my emails to and fro, starting with their reply:
Dear Daniel,
Thank you for contacting O2 Customer Service.
The unlatching code is only available to customers who have had their mobile for 12 months since its activation. It is not policy for the code to be issued prior to this period, in accordance with rules approved by OFTEL. This is because prepay mobiles are heavily subsidised to reduce the purchase price for the customer, and it would not be commercially viable for us to provide the code prior to the 12 month period having elapsed.
There is an administration charge of £15 for the unlatching code, either payable by credit or debit card or debited from your call time credit, which covers the costs incurred by O2 in obtaining the code for the customer. The manufacturer of the mobile provides the unlatching code, and there are some models of mobile for which an unlatching code is unavailable, due to technical constraints.
Please understand that the unlatching code will enable you to use another SIM card in conjunction with your existing mobile, THIS NEXT SENTENCE SHOULD ONLY BE INSERTED FOR BRITE CUSTOMERS but will not allow the use of your SIM card in a different mobile.
If you meet the criteria as described above and would like us to obtain the unlatching code for you, please provide the following information, and I will deal with your request as soon as possible.
Name
Mobile Number
Address (including Postcode)
Mobile Model
Date of activation
IMEI Number
Contact number - so we can contact you to take credit or debit payment for the unlatching code. Credit balance on mobile (needs to be at least £15 if you wish payment to be taken from your call time credit)
As this is not a secure connection, please do not send credit or debit card details via email.
I hope to hear from you soon.
This information is also on our help pages. Please click on the link below, enter your mobile number and 'Network locked' in the search field.
www.o2.co.uk/help
If you need further information regarding this matter, please reply to this email.
For further details about O2, please visit our online Help Centre at:
http://www.o2.co.uk/help
Kind regards,
Siddhartha Ludbe
O2 Customer Service.
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And my reply to that:
Hi,
Like I said in my original contact with you, I only have an o2 PAYG SIM card, my XDA2s was an insurance replacement for a stolen XDA2. Therefore there is no "12 months since activation" to wait, no "subsidy" to consider.
I am happy to pay the £15, please contact me ASAP to unlock the phone.
Name - Daniel xxx
Mobile Number - xxx
Address - xxxx
Mobile Model - Xda2s
Date of activation - n/a
IMEI Number - xxxx
Contact number - xxx
Many thanks
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Their reply:
Dear Daniel,
Thank you for contacting O2 Customer Service.
I would like to appreciate the efforts that you have taken to forwards us the information asked from you in the previous email.
I have forwarded the details provided by you to the relevant department. Please note that it will take Up to 28 working days to complete your request.
If you need further information regarding this matter, please reply to this email.
For further details about O2, please visit our online Help Centre at:
http://www.o2.co.uk/help
Kind regards,
Siddhartha Ludbe
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Looking promising, I thinks, perhaps I will get it unlocked after all! Anyways, I get bored of waiting a few days, and email them thus:
Hi,
I know it was stated that the unlatching key could take up to 28 days, but I'm getting quite desperate. I'm going to America on Friday for work reasons [lie], and could really do with using my XDA2s whilst over there, hence me needing to use the work SIM card which isn't o2.
Any help greatly appreciated
----------------------------------------
At this stage, I'd already got the phone unlocked anyway, but wanted to see if I could actually get anything out of o2. They replied:
Dear Daniel,
Thank you for contacting O2 Customer Service.
I am sorry to inform you that your request for an unlatching code for your phone cannot be processed, as your phone is under 12 months.
Even if you have a replacement phone, the replacement phone should be of minimum 12 months old.
I realise that this was not the answer you were hoping for, but I am sorry we cannot forward your request to the manufacturer for an unlatching code as per the business rules.
Please accept my apologies for any inconvenience this may have caused.
If you need further information regarding this matter, please reply to this email.
For further details about O2, please visit our online Help Centre at:
http://www.o2.co.uk/help
Kind regards,
John Chettiar
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Talk about going around in bloody circles, I've never ever had the misfortune of dealing with such crappy customer services, and I've been an NTL customer! I sent them this reply:
Please explain to me how this makes a difference? My phone is not tied to any o2 contract anyway! To be honest, I'm not arsed. I've just paid somebody else to unlock it, quicker than you, and I'd rather give them the money. I'm now happily using a decent network.
Dan
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I didn't expect a reply, but I got one, the same guy saying that he was glad I'd found a solution to my particular problem!
All in all, a completely terrible experience from o2 CS. I hope I never have to deal with them again.
Just thought I'd provide a laugh!
Dan
efcmandan said:
The unlatching code is only available to customers who have had their mobile for 12 months since its activation. It is not policy for the code to be issued prior to this period, in accordance with rules approved by OFTEL.
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Click to collapse
As its now OFCOM - doesnt this statement constitute a failure in O2 procedures. I.e. quoting a now defunct body's procedures effective renders them null and void!
Please understand that the unlatching code will enable you to use another SIM card in conjunction with your existing mobile, THIS NEXT SENTENCE SHOULD ONLY BE INSERTED FOR BRITE CUSTOMERS but will not allow the use of your SIM card in a different mobile.
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Please tell me this is exactly what O2 mailed you as this has to be a severe insult to O2 customers (including myself), especially since the person writing the standard template must appear to be having problems themselves with writing!
Num
Hahaha
Yea o2 Cs is really bad. So far i have spent about an hour arguing with these people trying to get my phone unlocked since i bought it from ebay.
I have given them every possible excuse to unlock the phone but got the phone same reply that i will have to wait 12 Months even though i dont even have a contract with o2.
I was wondering if u could tell me how and where did u unlock your phone from?? I Dont have a vodafone contract and it would be nice to use the phone on their network
http://www.imei-check.com
Will be unlocking them generally from Monday from what I've read. Price is 20 GBP
You can get access to this before then, but you have to sign up to http://www.modaco.com/index.php and pay for the PLUS service to get details.
Please tell me this is exactly what O2 mailed you as this has to be a severe insult to O2 customers (including myself), especially since the person writing the standard template must appear to be having problems themselves with writing!
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That is exactly what they emailed me! They really are a bunch of wasters. I am dreading the day when every customer service call-centre is outsourced to these kind of places....
Re: Hahaha
faizanowais said:
I was wondering if u could tell me how and where did u unlock your phone from?? I Dont have a vodafone contract and it would be nice to use the phone on their network
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If you can wait until Monday, you'll be able to get it done on www.imei-check.com. It's painless, it works, and it's only £20!
by end of the 12month, the XDAIIs already Out-date.... and we all using XDA 6 lol but the time O2 still didnt want to unlock the xdaIIs for us because is such a hard work them
AH, at last a chance to ***** about O2 (not such a fine smelling breath of fresh air).
About 2 months ago I noticed that the stylus pen wasn`t working very well on my XDA2, and then I noticed a few small scratches around the bottom of the screen, around the area that you write lower case letters. Now, its my fault I know, I should have used protection, but I though that I couldn`t be the first person to have this problem and that they might fix it under warranty, so I called Customer service (OH NO).
2 days later, after many phone calls, a walk to the local O2 shop, a few e-mails that have never been answered and numerous yes, no and maybe answers to my question, I got the definitive no.
Okay I thought, I have tried and failed, so I carried on using the old XDA2 for the past months.
Now it that time of year again, upgrade time (WOOHOO), been reading reviews and decided on the XDA2s, phoned customer services again.
I was given a price of £148 by a very nice lady, who did actually know what she was talking about, but because it was a weekend and the sales department was closed, asked if I could pfone back on monday.
I did call back the customer services on monday, I spoke with someone else who gave me a price of £199 and explained that it couldn`t possibly be £148 as they all have the same price list, the person went looking for the reason the prices would be different and cut me off in the process.
I called back again, different person again (I had been noting peoples names, but they were always on another call when I called back, which was within a minute of been cut-off), the price quoted was 200 quid again, but then he tried to transfer me to the sales team, and he cut me off in the process.
Called back again, different person, who gave me the direct number to call the sales team, I called it but the sweet lady who answered had never heard of a XDA2s as she worked for a company called alison windows.
I called the sales team number again to make sure I had dialled it correctly....."Hello, thank you for calling alisons windows...how can I help you".
I called customer services again, different person again, but this time I managed to get transfered, successfully, to the sales team where the deal was done and was told I`d have it in 2 days, that was monday, its now wednesday, just gone home for dinner, no new phone and no note from parcelforce saying "we tried to deliver".
If this is how a company respondes when I`m trying to give them money, I dred to think how they will respond should I have a technical question or problem.
I might forward this onto O2, anyone know an e-mail addresss that they read and respond to ?
Feel a lot better now I got that off my chest.
Cheers
Nikki
OH MY GOD
its now thurday, just been home for lunch, no phone and no ticket saying "we tried to deliver", spoke to another peron at O2 customer services, "Yes we show that you have ordered a XDA2s but as yet no consignment number is shown"
We will see what happens.
Starting to get a little annoyed again.
I`m now waiting for them to get back to me.
The odds are:
1/1 that I`ll never hear from them again, ever
10,000,000,000,000,000/1 that I get a call before the end of the day
i have read a post recently saying that they are out of stock i had to wait 2 months for my xda II last year and i waited a week for my IIs 2 weeks ago
keep your fingers crossed birdog
well, 1715 at the mo, no phone, and no phone call, I`m gonna give them 20 mins and then call back.
This is a disgrace.
oh...and someone ows me ten thousand trillion pounds
Oh pen6uin, your right
Called them up, and a moderatly heated discussion tells me I might get one a week tomorrow, which the lady didn`t tell me when she was taking my money.
This is a real disgrace.
Told them I want it for free or I`m taking my business elsewhere, and I was told they might knock 20 or 30 quid off as a good will gesture.
Again we will see,
They said they call back today.
Just tell them yor cancelling your contract and Moving to Orange as they have offered you an MPV for free. Thel'yy beg you to stay and match it.
Got my IIs for free doing this, only a £25 a month contract as well
got another call earlier, he offered 30 quid off, I told him to cancel the contract, then he suggested that he get his department manager to call me tomorrow.
we will wait and see what happens tomorrow.
birdog
I don't usually get involved with soaps but this story has got me hooked!!!
Please keep us updated!
Dom
Next time on 24
Bing...bong...bing..bong
Somebody owes me another ten thousand trillion pounds, they didn`t call
Just phoned them and they told me (again) they`d have someone call me before the end of business.
For more interesting stories goto www.blagger.com and type o2 under search by company.
Is peter erskine still the CEO at O2 ? If so this site gives his email address too.
Not that difficult to guess, ends in O2.com and has a dot in the middle.
getting bored of this now.
nikki
OK, so I still have a blue angel, drooling over a kaiser, and my contract with O2 was up last week.
Thinking T-Mobile (for web n walk) but from what I hear the styling isnt as nice as the HTC one, plus my experiences with the O2 version of the XDA IIs ROMs left me a little cold.
So, ideally I want a non-branded Kaiser.
Well, if I take up a contract with T-Mobile, and take no phone, I am losing out, so I thought I would get a phone from them and sell it unused. I was looking and I can get a nokia 6300 for free with the tariff I want and it seems like I could get it unlocked easy enough or do it myself and flog it new, maybe get 100 quid for it? Any suggestions as to whether this would work or if I could shift an unlocked T-Mobile branded nokia 6300 on ebay for a decent rate. Also suggestions as to a better phone to use.
The other question is whether when I hooked the sim-free kaiser up to t-mobile, I would be able to get web n walk and all the other services set up OK. Don't want the T-Mobile front screen etc, just as long as everything works. I would imagine that cooking roms and stuff for it would be much easier as it was a vanilla phone, I am just worried about making the operator-specific settings...
Any other advice welcomed, ie another provider to go with who will subsidise me on the phone and who do an all-you-can-eat bandwidth package for a decent rate.
The only non-flexible bit is that it just *has* to be a kaiser
i did something similar a few years ago, look on tmob for all the phones you can get for free and the look on ebay's finished auctions search for the phone that seems to sell for the highest amount (it is generally the newest phones). You will still be out of pocket doing this rather than just waiting a few weeks on your current contract until tmob release the kaiser.
you will be able to get web'n'walk sms/mms settings fine, but probably won't be able to access their other services like mobile tv very easily
cool, nice to know it can work out.
I think I may have found a better phone to do it with - a sony k800i
There's a few going for over 300 quid at the mo on ebay.
I can get that free with the 15 quid a month contract, that's approaching the price of a kaiser
Not really worried about the mobile TV and stuff like that, am a geek, will do it myself - slingbox or mythtv something
OK, maybe I was smoking crack before I went to lunch or something, but there were multiple K800is on ebay listed at over 300 quid. I come back, check the link and it ended for 99.
WTF?? Maybe it was in euros or lira or something.
Im also going to use this cunning plan!
But I think your best options for a free phone to sell is either the Nokia N95 or the Blackberry Pearl.
Also, ensure T Mobile puts you on a 12 month contract as opposed to a 18 month one.
Agreed that the design of the MDA Vario III looks pants.
you can't get a free N95 on 12mo contract, and on an 18mo contract, you have to go up to the 45quid a mo contract to get it free - it's 250quid on the 15/mo contract I am going to get. The k800i or similar looks to be the phone that is going for the most on ebay that you can get for free with the 15/mo contract.
Am prolly gonna go with the 18mo contract as it is only actually 30quid more for 6 months more contract and you get more minutes / texts
Plus then I can get the web n walk for 7.50 and am still only paying a total of 22.50 a month
Okay. I talked T Mobile in throwing in a free N95, how much do you think it would sell for on ebay? I have no idea of the worth of these Nokias
If its unlocked, probably £250+
Don't get caught though
Here in the NL you could just go to any telecom shop and get any phone they hold in comination to any subscribtion with any provider. Of course these telecom shops are not affiliated with any particular network and usually the discount you get for the phone are approx 50 euros less then T-Mobile for example but it is worth 50 euros to have an unbranded and unlocket phone...(this what I am doing actually right now via a website)
Of course if you get Branded t-mobile device you get a free Micro SD card with it and the best is the guarantee for the duration of your contract. Plus here in the NL if you need to send it for a repair it goes much quicker then via HTC... T-Mobile send you prestamped & preaddressed envelope (a special one) which you use to send in your device. I haad to use this service on my Vario II when I got allignment issues and I had my phone back fixed after 4 business days. Alternatively you can bring your phone to a t-mobile shop and they even offer you a temporary replacement phone (a junky one) but then it takes longer as it has to go throught their main depot.
I am right now ordering a TyTn II via my resellers website with T-Mobile Flex 40 renewal + PITP the phone costs me including shipment 125 Euros...
darthbane2k said:
Okay. I talked T Mobile in throwing in a free N95, how much do you think it would sell for on ebay? I have no idea of the worth of these Nokias
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Well I see two on ebay currently bidding at £544 and £655 but I saw phones yesterday going for silly amounts and then went back to a more reasonable amount. Maybe bids are getting rejected or someone is playing around.
What tariff did you have to go on to get one chucked in for free??
Churchill said:
Here in the NL you could just go to any telecom shop and get any phone they hold in comination to any subscribtion with any provider. Of course these telecom shops are not affiliated with any particular network and usually the discount you get for the phone are approx 50 euros less then T-Mobile for example but it is worth 50 euros to have an unbranded and unlocket phone...(this what I am doing actually right now via a website)..
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You can do this in the UK, but it seems that T-mobile do not allow this unless the phone is branded or approved or something. Annoying as tmob is the only one doing a flat rate 3G bandwidth package for a reasonable amount (£7.50 pm or £1 a day) I am going to explore this avenue myself, but it seems to me that you can get way more subsidy by getting a whole phone and selling it.
T Mobile wont permit this in the UK because they like to attach branded phones to their contracts, these days banning services such as MSN messenger (which the Vario III will have disabled by default)
Is MSN etc blocked on web n walk now? I heard before that it was technically against the terms, but it was possible.
What about other stuff? I would ideally like to set up some kind of media centre at home and have it pull any mp3s / videos etc I like over the net.
What about VPN? Could I maybe VPN to my home and route everything inside a tunnel, thus denying tmob the ability to see what I am transferring?
I tried selling a phone a while ago on eBay. From past auctions I was expecting to sell my phone for £200 but at the last minute someone bid £350. The PayPal details said "Kate from Richmond" (an expensive area in London) had bought the phone. It was then that I received an email from someone in Nigeria asking me to send it to Lagos... they promised £50 extra for P&P but it was obviously a scam. They started sending through spoofed PayPal receipts claiming to have paid money into my account (even though my PayPal account said differently) and in the end they got quite aggressive and threatened to report me to eBay.
Just thought I'd warn you
OK, that makes sense.
LOL, one of those N95s just finished @ £1131 !
Normal bidding, then silly bids from "Bidder 1", "Bidder 2" etc...
Looks like the 419 business is getting too much heat so the Lads from Lagos have switched to a new tack.
ateles said:
I tried selling a phone a while ago on eBay. From past auctions I was expecting to sell my phone for £200 but at the last minute someone bid £350. The PayPal details said "Kate from Richmond" (an expensive area in London) had bought the phone. It was then that I received an email from someone in Nigeria asking me to send it to Lagos... they promised £50 extra for P&P but it was obviously a scam. They started sending through spoofed PayPal receipts claiming to have paid money into my account (even though my PayPal account said differently) and in the end they got quite aggressive and threatened to report me to eBay.
Just thought I'd warn you
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I have dealt with these scammers a many a time on ebay. They totally ruin things for all.
evilc said:
Is MSN etc blocked on web n walk now? I heard before that it was technically against the terms, but it was possible.
What about other stuff? I would ideally like to set up some kind of media centre at home and have it pull any mp3s / videos etc I like over the net.
What about VPN? Could I maybe VPN to my home and route everything inside a tunnel, thus denying tmob the ability to see what I am transferring?
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Click to collapse
Its not blocked. Its frowned upon. However T Mobile are now disabling use of it via firmware, hence one of the reasons why the Vario III is being delayed.
So guys, if I sell a new unopened T Mobile N95 for £250, you think its reasonable? Or could I push for more £££s? That Kaiser isnt cheap!
To clarify on Web n Walk...
On the normal (£7.50) tariff, only surfing and email is allowed.
On the Web n Walk Plus (£12.50) tariff, everything except VOIP is allowed.
I will probably go with the £7.50 one and if they moan, go on to the £12.50 one
So guys, if I sell a new unopened T Mobile N95 for £250, you think its reasonable? Or could I push for more £££s? That Kaiser isnt cheap!
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Dunno, might only get £200. Most of the ones over £200 seem to be tampered with...
What you might be better of doing is browsing the net and seeing if you can get 1 on a 12 month free contract with a cheepish phone and then the money u save on the contract put with selling the cheaper phone might get u somewhere...
Well, i'm in the process of upgrading my Hermes to a Kaiser on T-Mobile UK. My bill for the past year is £45-£50 a month, and it looks like it'll be about the same for the next year too. so my upgrade costs are.....
On the 30/11/07: £80
5/12/07: £100
20/12-07: £230
Tomorrow? god knows!
oh - on a brand new contract - it was £150 (early dec) now £190.
Have i missed something or is that just crazy????
think i'll wait til the middle of Jan... it'll either be 500+ or free!!
you can get an o2 steller for £89 on a £35/month contract. thats why my girlfriend is leaving t-mobile and going to o2. t-mobile just dont treat their customers very well esspecially their returning customers
It would be worth ringing T-Mobile and asking to end the contract; I'm sure they'll be more flexible in the upgrade cost once they realise they are about to lose a customer
Thats how i got mine, i threatned to leave, as i actually was going to move to orange. But they ended giving me a really good price plan and the kaiser for £80 (unfortunately i couldnt get it for free ) The networks are very tight wen it comes to giving away things
I just went from a T Mobile Wizard to Kaiser, playing the give me my PAC Code routine does not seem to work, however, what does work is to just keep ringing, i rang 4 times and got 3 different deals ???
In the end i got the Kaiser for £80 and they let me downgrade to W&W 20 or whatever £27.50.
I looked hard at Orange and O2, but the W&W Tariff is far better VFM.
just to let you no how it works with T-mobile. each account has a CLC customer lifetime contribution T0-S4 and is worked out on many different things, price plan, what type of cals you make/recive, what's outside your allowance, how much allowance how often u call customer service. basicly how much u cost to keep compared to how much u make them, but not loyalty as a lot of people still think I can't tell you what things have what amout of nfluance as I don't know and nobody apart from the big wigs can tell you either. any way T customers are high value but not many people are T customers, T0 T1 and T2 range from 230-320 on a 12 month and 280-380 on 18 but like I said this is rare and also an advisor can overspend 20 for any T customer without asking anyony. most common are mid value account S0-S4 S0=200 S1=180 S2=100 S3=50 and S4=RRP no matter contract lenth but S0 and S1 can also auto overspend by 30 but only on a 18 month plan baisicly if your S4 you don't get anything. anythibg else and your best option is either a web match so get the same as a new cust ore some times better to just pay some toward the handset, but will only be FOC ir you are a very high user. and threatening to leave and askeing for a PAC and a manager etc will not do anything a a advisor in upgrade team has all the same systems and accses as a manager and the same athority when people put you on hold to check with a manager there probably getting a drink. and kickibg of and demanding a manager will just be told a 2hr cal back which will not happen mainly because its a waste of time for everyone involved as a manager realy won't be able to do anything extra. hope this has cleared a few things up, and I apoligise in advance for punctation spelling etc its late now and im on my kaiser and can't be arsed to check it
forgot to mention vario 3 as a upgrade is 280 or 370 with co piolt
well O2 will still be getting my £89 tomorrow and £42.50 a month for the contract plus web bolt-on. thats £845 over 18 months t-mobile will not be getting
I already tried threatening to leave T-mob, but that doesn't (as said above) seem to acheive anything. They told me i have a £200 "upgrade discount" but thats 200 off any magical figure they pick out the air!
The t&c of o2 web bolt on doesn't reassure me, as despite what they told me in store, it only mentions web access ie web pages and doesn't mention other online services (messenger, voip, ftp, ssh, etc etc).
Oh, and O2 will charge me for the handset based on my voice package cost, then i have to add the web on for an extra cost, but no handset discount!
They way T-mob is swinging the prices about i think they may have a rush on for handsets so the prices are going up, hopefully in the new year they'll have too many and the price will drop....
sory to dissapoint but its not going to get any cheaper in new year its stil going to be 280 handsets like that don't go down in price im afraid the vario2 and compact3 etc are still the same now as when they come out originaly. the prices vary because of who you speak to there not meant to offer full spend straight away and some won't at all and some wil overspend but most won't as the mony they spend affects their stats an also their bonas
well my girlfiend called up t-mobile today to cancel her contract and the oddest thing happened, they undercut o2's handset price. end result, same web-n-walk flext 25 with added £20 a month for free. so £89 worth of calls texts, and mms. grand total £32/month and the handset was £69.99
this was the first call to t-mobile, no repeated calls, she just told them she was treated rude by the instore rep and said o2 had offered her the stellar for £89 with a better data package (£7.50 a month for full HSDPA) not t-mobiles cut down 3G web-n-walk service for £7.50.
Thats all it took and he sorted out the vario III to be picked up instore because the warehouse didnt have any
RESULT!!
dolbe said:
you can get an o2 steller for £89 on a £35/month contract. thats why my girlfriend is leaving t-mobile and going to o2. t-mobile just dont treat their customers very well esspecially their returning customers
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O2 seem to IMHO. Haven't paid for a phone from them in 4 yrs. Started with a Nokia 6230, then the 6230i, then to the XDA Exec (HTC Uni) and now the Kaiser (Stellar). My monthly spend is £30-£40 and all but the latest were 12 month contracts. Now on 18 month due to better offers. Interestingly, they seem to have upgraded my handset warrenty to 18 months too. I wonder if any of the other networks do this?
yakleback55 said:
sory to dissapoint but its not going to get any cheaper in new year its stil going to be 280 handsets like that don't go down in price im afraid the vario2 and compact3 etc are still the same now as when they come out originaly. the prices vary because of who you speak to there not meant to offer full spend straight away and some won't at all and some wil overspend but most won't as the mony they spend affects their stats an also their bonas
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Note quite, the online "my t-mobile" has the same upgrade price (getting more expensive since the start of dec), so its not the person i speak to, its the computer system. Either T-mobile are downgrading my "upgrade status" or the basic cost is going up. Also, the new customer cost has gone up in the past 2 weeks. Next time i speak to them i'll try and get a better deal, but i'm not confident they have that much power to override the computer. :-(
well I was first quoted £230 upgrade on my girlfriends contract from the Vario to the Vario III. when we called today to cancel they did have a better price, even though we had been told by an instore rep the compuer had the last say in your upgrade price and threatening to leave t-mobile would have no effect. he saud it was useless calling t-mobile as they would give the same price as he quoted.
He obviously was talking total crap because they where very quick to give a good deal. £69.99 for a vario III on w-n-w flext 25 is a damn good price as they also threw in the same extra £20 as the original contract and we got w-n-w plus for the price of w-n-w standard.
Prices are not set in stone so dont settle for those inflated prices quoted. Its all about who you tallk to as to what price you get. basically any rep that tries to charge £230 wants to give themselvs a decent commision and not give the customer a decent price
I was fully ready to get an o2 stellar after the way my girlfriend and I was treated in store. He was rude and refused to call customer services to check for a lower price. He told us we may as well go somewhere else if we wanted to pay less.
The way we where treated was brought up in the phone conversation with t-mobile and it may have had some bearing on the price, or it coud of just been the sales rep that wanted to give us a good deal, either way its was not a set price as he quoted two prices before we went for the final offer
I got my Stellar from 02 for £40.
I was going to move to t-mobile until i phoned up 02 and asked to cancel.
They guy on the cancellation desk was very helpfull and gave me a good deal so i decided to stay with 02
the only downside is that there is no 3g in my area with 02 but there was for t-mobile but getting the stellar for £40 instead of £117 I can live without the 3g
the cost for a new T-mobile vario did go up but i dont no why but the upgrade price has always been 280 and will be for a long time. your upgrade limit can change whenever it feels like it but can be overid by any 1 the advisor can overide any think on the system its just what wil happen if they do, thats why no one will and managers cant do anythin different, there are extra things that can be done but there is still a limit and never to far from the original.and one other thing NEVER listen to what my T-mobile offers it is always the absoultr minimum i work in the loyalty team at T-mobile as you can probebly gues from how much i no if any one wants to PM me with there number i will do u a favor and call u up with the absoult best we can do. im leaveing soon so dont realy care what my stats and spend are so ill let ya no the best we can offer
one other thing never listen to the people in the shops either there systems are compleatly different from theirs the ring us to set their offers on the system for them. allways call the network direct never upgrade online or instore unless its been set up first over the phone for you
yakleback55 said:
the cost for a new T-mobile vario did go up but i dont no why but the upgrade price has always been 280 and will be for a long time. your upgrade limit can change whenever it feels like it but can be overid by any 1 the advisor can overide any think on the system its just what wil happen if they do, thats why no one will and managers cant do anythin different, there are extra things that can be done but there is still a limit and never to far from the original.and one other thing NEVER listen to what my T-mobile offers it is always the absoultr minimum i work in the loyalty team at T-mobile as you can probebly gues from how much i no if any one wants to PM me with there number i will do u a favor and call u up with the absoult best we can do. im leaveing soon so dont realy care what my stats and spend are so ill let ya no the best we can offer
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I sure wish you would of said this yesterday before we went for the £69.99 offer. although it was a damn good price for the fact she is still on webnwalk flex 25 with a £20 extra credit a month and webnwalk plus for the price of webnwalk standard.
Would you have been able to get a better price?
to be fair 69.99 on flext 25 is a good offer anyway i dont think i could have done much more than that. you definitely got a good deal
I'm glad i got mine when i did then.
Cost me £100 for the fone, but i kept my Staff discount even though i'm not staff anymore, so i've got 50% off everything...
Flext 35 and W&W Plus for £25... i'm well pleased...
Rather pay slightly more for the fone and save over £300 line rental over the life of the contract...
G
Hi all,
I called AT&T yesterday because I was not receiving some of my text messages. I spoke to three different reps and they all told me that the Media Max 200 Bundle was not for my phone and that if I wanted to have the same features, I would have to pay $15 more a month. I asked when this came into effect and they said last June (2007). I told AT&T that no one had ever mentioned this before when I called in November 2007 (within my 30 days) about not receiving some of my text messages. Anyway, one of the reps removed my Media Max 200 Bundle without my permission and blocked all access to the internet and text messages. I told them that no one had mentioned this when I bought the phone in October 2007 but they did not care and they eventually hung up on me. They said that if they did not remove the bundle from my account, it would have been removed automatically on my next bill.
So, is T-mobile the only other U.S. carrier that I can use my tilt with? I love the tilt but I do not want to give my business to AT&T anymore! I just might have to sell my tilt.
monoeil said:
So, is T-mobile the only other U.S. carrier that I can use my tilt with? I love the tilt but I do not want to give my business to AT&T anymore! I just might have to sell my tilt.
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It's called don't ask, don't tell. Don't tell them you have a Tilt; tell them it's some other smart phone will be fine.
It's only marketing, not technical reasons, that the Kaiser can't use the same plan as the iPhone. It's especially so now that they have sim-only plans.
Besides, I would get a supervisor on the line since they're changing your plan without your permission, and lying about the automatic removal. It can only happen if you have a "disapproved" device on the plan.
This is the same crap that happened to me couple months ago. Good thing I am a business customer. Just threaten to cancel your plan and they'll gladly throw it back on your account.
I spoke to a supervisor and threatened to cancel but the supervisor hung up on me. I then called the closing account department but they did not help either.
PDA's by AT&T policy require the PDA-focused data plans (the ones that cost more), MediaNet packages are for non-smart devices that have AT&T MediaNet's capability...
I always warn people who buy the tilt that MediaMax works for some time, but eventually they will start to filter and catch people using that to save $15/month...
you could try changing your plan online.. and if you dont care about warranty services change your IMEI number saved on your account to something else (such as a razr)... that will also get them to add MediaNet back on
monoeil said:
Hi all,
I called AT&T yesterday because I was not receiving some of my text messages. I spoke to three different reps and they all told me that the Media Max 200 Bundle was not for my phone and that if I wanted to have the same features, I would have to pay $15 more a month. I asked when this came into effect and they said last June (2007). I told AT&T that no one had ever mentioned this before when I called in November 2007 (within my 30 days) about not receiving some of my text messages. Anyway, one of the reps removed my Media Max 200 Bundle without my permission and blocked all access to the internet and text messages. I told them that no one had mentioned this when I bought the phone in October 2007 but they did not care and they eventually hung up on me. They said that if they did not remove the bundle from my account, it would have been removed automatically on my next bill.
So, is T-mobile the only other U.S. carrier that I can use my tilt with? I love the tilt but I do not want to give my business to AT&T anymore! I just might have to sell my tilt.
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Click to collapse
You are being a big baby if you ask me. You're whining talking about switching carriers and selling your phone because you got caught cheating. You were utilizing a plan at a lower cost when you were not supposed to. Then At&t does what their suppose to do. And you whine like a little girl?
Hey Y2flyy,
How did I get caught when no one told me in the beginning that I had to have a PDA plan with this phone? AT&T told me that I could have the Media Max Bundle when I bought the phone. How dare you question my integrity! You must be an employee for AT&T. AT&T is the one who has been dishonest and it was their mistake.
y2flyy said:
You are being a big baby if you ask me. You're whining talking about switching carriers and selling your phone because you got caught cheating. You were utilizing a plan at a lower cost when you were not supposed to. Then At&t does what their suppose to do. And you whine like a little girl?
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He wasn't cheating...more like using your book in an open book test. Sure you could take the test without it, but you won't get anything extra.
NuShrike said it best, don't tell them you have a Tilt. It's that simple.
Now, if you have Media Max but you're streaming TV and using exorbitant amounts of data, THEN they'll definitely get suspicious. Also, using isp.cingular instead of wap.cingluar as your gateway will also raise flags. But then sometimes you get unlucky and get caught up in an audit. It happens.
I wanted to change my plan to add unlimited text messages but when I went to an AT&T kiosk at the local mall I was told "You have a Tilt, you can't have Medianet". Yet I've had Medianet for almost 2 years with an 8125 and now my Tilt. They didn't change anything on my plan though so I am still using the same Medianet unlimited for $20 and 200 text messages for $5. I don't actually have a bundle which is what PPC phones aren't supposed to be able to do. I rarely use the phone's internet for more than email and an occasional trip to Google or Google Maps. I used 5 MB of data last month. I refuse to pay $40 for the PDA Connect plan for the privilege when I have been using Medianet for this whole time.
I cannot believe someone would say he is crying like a baby; he is actually exercising his right to be an informed consumer. I've had the MEdia Max 200 plan ever since it came out...and I've had a touch screen PDA at that time as well (HTC Blue Angel, Siemens SX66). My view is if I was allowed to get the plan with a Windows Mobile device then, and it grandfathers into my account with my 8525 and now my Tilt, there should be no justifiable reason for them to hike my price up to 40 a month. Can you honestly tell me that my device costs more revenue for them to provision that it did just a couple of devices ago? I may surf online everynow and then, but I only use the data for e-mail and news-fetchers. These companies "struck gold" when they first figured out that people would pay good money for wireless internet...and then just like the greedy _____'s that they have shown themselves to be they jack up the price...simple economics, supply and demand. I feel that anyone who does not investigate to protect themselves may as well be bending over without any pants on, they are just asking to get screwed over. If you don't watch out for yourself as a consumer, who will?
ive had my same 19.99 media unlimited since my 8525 and unlimited family text for $30.00.. i now have a tilt and the girlfriend has the 8525 and yesterday her txts stop working completely.. i went to at&t got a new sim.. and now it works just fine.. no plan changes happened and ive been checking wireless.att.com just to be sure
lmao ok, let me tell you how it happened and why:
Your phone wasn't recieving or sending text messages. A simple, and common problem. But what your mistake was telling him or showing him that you have the tilt. Now, at that point, the rep is going to seek a data plan. Why? Because ATT punishes it's rep that don't hit a certain quota in features. It's almost across the board. When I used to work there, it was around $20 a day minimum. So he decided to "offer you" the next data because you have a pda device. You turned it down. So he took the data off. And stated that you have an incorrect data plan.
Now here's the "wobbly part".
1. No rep is allowed to remove OR add a feature without the permission of the customer. At the VERY MINIMUM, the customer must be informed of the action prior to it taking place. Doing so without notification of the customer is considered fraud and an employee is deemed to be in violation of AT&T's code of ethics and if found responsible, can be terminated. ( If anyone wants to argue this, I've had half of my old store get fired for shady tactics INCLUDING the manager ).
2. If they tell you that your Tilt isn't covered under the plan, just say you normally use the tilt for a week and then switch to your razr or some other made up phone. If they offer to add the pda feature for a short time, decline and say that it would be a waste of time and money. Also note that the same problem happens regardless of what phone your using.
3. Don't take that crap. There are ALOT of good reps and ALOT of bad ones. Bad ones are made BECAUSE of AT&T's retarded and asanine procedures and punishments for not making them more $$$. Trust us, many of us don't like AT&T any more than you do. If I liked my customer cuz they made my job easy, i'd go out of my way to make sure their job was easy and their bill was smaller. But if you got a bad rep who screwed you over and didn't apologize, well, it's all fair game. Call your the AT&T mobility VP of your region and say that such and such removed your feature without your permission. And state that you switch phones.
ONE WORD OF WARNING: DO NOT USE THE "I've Been a Customer for......blah blah years...." approach. Trust me. That has to be the SINGLE MOST OVERUSED LINE in the business. And most reps and managers don't care. We don't lose out because you want to quit. And we won't get penalized for it. That's the retentions dept. Not Sales or Customer Service. In fact, we used to be able to cancel accounts on the spot, but because we did it so willingly, they took that option away.
And that's your sign.
P.S. I quit working for AT&T Mobility for my own reasons. And I use the AT&T Media Max Plan.
Do this:
1. Log into your account on cingular.com (attwireless.com)
2. Go to "change phone" (make sure your phone is currently off) and change it to a flip phone (Razr, etc)
3. Go to the features page and make the change to your account (add MediaNet, remove the PDA plan if they changed it to that)
4. Save and logoff.
5. Start your phone and enjoy.
They noticed my "MediaNet" stuff in store and said they would need to make a change. I told them I was switching to my smartphone.
The website will pick up whatever phone you're using (goes to the network when your phone comes online), but you can always change it in the way I described. This unlocks the features on the website.
This wouldn't be necessary if their PDA plan wasn't grossly overpriced compared to competitors. My data-usage is around 3mb/month, hardly in need of their PDA package. So I haven't been flagged yet. I assume if you have a large usage (Internet Sharing, etc), they may take notice.
And remember, never admit to having a TILT. I bought mine on Ebay, so there's no record of me even buying one. I can easily just claim their website is wrong and I have a 2125 or something.
monoeil said:
Hi all,
I called AT&T yesterday because I was not receiving some of my text messages. I spoke to three different reps and they all told me that the Media Max 200 Bundle was not for my phone and that if I wanted to have the same features, I would have to pay $15 more a month. I asked when this came into effect and they said last June (2007). I told AT&T that no one had ever mentioned this before when I called in November 2007 (within my 30 days) about not receiving some of my text messages. Anyway, one of the reps removed my Media Max 200 Bundle without my permission and blocked all access to the internet and text messages. I told them that no one had mentioned this when I bought the phone in October 2007 but they did not care and they eventually hung up on me. They said that if they did not remove the bundle from my account, it would have been removed automatically on my next bill.
So, is T-mobile the only other U.S. carrier that I can use my tilt with? I love the tilt but I do not want to give my business to AT&T anymore! I just might have to sell my tilt.
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You actually have grounds to get out of your contract without paying the ETL fee now. They changed the plan that you agreed to for two years, and in every cell phone contract that is cause for termination.
NuShrike said:
It's called don't ask, don't tell. Don't tell them you have a Tilt; tell them it's some other smart phone will be fine.
It's only marketing, not technical reasons, that the Kaiser can't use the same plan as the iPhone. It's especially so now that they have sim-only plans.
Besides, I would get a supervisor on the line since they're changing your plan without your permission, and lying about the automatic removal. It can only happen if you have a "disapproved" device on the plan.
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WOW! Same thing happened to me yesterday, a supervisor removed it from my plan even though I said not to. He claimed it would automatically be removed at the end of the month anyway and I would be charged EXTRA because of the error??!!? WOWWWWWWWW
redsrule2500 said:
WOW! Same thing happened to me yesterday, a supervisor removed it from my plan even though I said not to. He claimed it would automatically be removed at the end of the month anyway and I would be charged EXTRA because of the error??!!? WOWWWWWWWW
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It's especially wrong if you have a working "smartphone" that you're using like my Sony Ericsson.
if one would like to put this into perspective:
- DSL High Speed Pro - from AT&T Yahoo, with speeds of Up to 3.0 Mbps downstream and Up to 512 Kbps upstream for & 25
- Media Net/3G from AT&t wireless with speeds of Up to 760 ?! KBps downstream for $ 40.....
Now from the Infra-structure, which one is costs less for AT&T?! Wireless
Now from the content and traffic perspective, which one does more for you? Obviously the DSL. I have a PS3 and my kid does a lot of on-line. THAT IS CALLED LOTS a traffic....You can stream LOTS a stuff, and so on, and the traffic can get up into GBs a day...
So it seems that we have to pay a LOT more for a LOT less, right?!
Just these days, did you just see AT&T earnings numbers?! The growth in wireless revenues was driven in part by heavier use of data services like downloads and text messaging... GO FIGURE...
There is a name for this. It's called R I P O F F ..................
donatom3 said:
You actually have grounds to get out of your contract without paying the ETL fee now. They changed the plan that you agreed to for two years, and in every cell phone contract that is cause for termination.
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That would be true, but the features are not the contracted portion of the plan. The voice plan is the part you contracted for.
Ok, so lets clear some stuff up here. First off, the reason why you couldnt send messages no more was because of the wrong plan. Att is now doing sweeps and seeing what devices customers are using and what media plans they are on. They started doing this about 2 or 3 months ago. So as far as att knows the rep who sold you the phone put you on the right plan or atleast informed you about being on the pda plan, but you still decided to get the cheaper plan. Even if you say you didnt, its basically your word against att's. So either sell your phone or get on the right plan bro. Att is getting real strict now on what media plans are used. They have a team just especially for that. They weed out the customers using the wrong plans and switching them over to the right one. Also as far as the them not charging you the ETF because of the change of plan, first your using a PDA device that clearly states "pda package required". You werent on that so thats why they blocked all that until you get on the right package. So technically theyll charge you the ETF.
If you read your terms and conditions in that little book or contract it clearly states "we can change or drop anything without any notice at anytime". Trust me, att has their a$$ covered when it comes to stuff like this. So like i said bro either get on the right plan or sell your phone bro. Sucks that it has to be like that but many customers screwing att with the wrong has finally had its toll and now were seeing their iron fist come into play.
Thanks all for the input and advice! So, can the tilt work with any other U.S. carrier besides T-mobile?
When I left Orange i was at least offerd a free Touch Diamond and an Okay 35 quid a month connection with there so called unlimited data package...
But yesterday we moved my mums phone...
The retentions guy basically wanted us to pay 40 quid a month for the contract. And wanted us to pay 150 quid for the phone...
Oh and Unlimited is now 250mb FUP... And he was even being very dodgy as im sure it was 500mb... he simply said "it depends on who you talk to"
I was a bit WTF by his attitude.
His attitude was not friendly by any means if anything it was aggressive insulting and uncaring.
I just found it really odd also that one week i get offerd a free phone a couple of weeks later they want 150 quid for it. Even with the contract. As if being a returning customer means nothing to them...
Anyone else had really bad experiences with them?
Oh and on that day we went to a Tmobile shop and got my mum a Compact IV Just waiting for the pack code to arrive to transfer the number.
In my experience;
Never take the first offer. Take note of all they have to offer, look at other prociders' contracts and then call back. You can usually negotiate something.
Always make sure you get through to Retensions, not Upgrades. Same handset, same contracts, different prices.
Prices do depends on how many 'credits' you rack up during the contract. If you pay minimum line rental and never go over minutes, you don't get much leverage on new phones/contracts.
Personally, I've always gone for 12 month contracts as I can't stand the thought of having one phone for more than a year!
I was on Orange, switched to O2, got the £35/month deal.
No more callers getting put through to my voicemail instead of my phone!
No need to go through Orange to do an upgrade, just visit one of the third party providers (car phone warehouse, Phones4U etc.) and they will upgrade you with a better deal than Orange will offer direct.
I got a free Diamond on my existing Dolphin £25 contract. Just walked into Phones4U and they offered to upgrade with no additional cost. In less than half an hour I had a new phone without having to change contract or number.
Orange!!
I was on contract with Orange for 10 years.... and when I told them I was leaving 'cos £8 a month was ridiculous for 30MB of data, some guy in an Indian call centre just said OK... 'OK'!!! TEN YEARS!
I've moved to vodafone... £30 a month, free Touch Diamond, 250 mins anytime, 150 texts, 500MB data... and polite call centre staff I can actually understand and who know what they're talking about!
I wouldn't touch Orange again if they offered me for free, every new device HTC release in the future! Good bye forever
Captain Jean Luc Picard said:
I was on Orange, switched to O2, got the £35/month deal.
No more callers getting put through to my voicemail instead of my phone!
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I switched my voicemail off years ago. Mainly because of a stalker mind you...
I've kept it off ever since.
I oredred my Diamond with Orange by phone @ 9:30 at night.....
Phone was free, I got a car charger, loyalty bonus discounts....(600mins, Unltd txts, unltd Internet...well 250mb) = £22.50 a month : 18mnths
Chuffed
Im on orange with my diamond i pay £40 quid a month and only get 150 mb of internet so i got my fone unlocked and im on vodafone pay as u go now (even tho i cnt get on the vodafone live homepage)