Had some fun trying to get my XDA2s unlocked by o2, the only reason I now find it hilarious is because I managed to get it unlocked elsewhere! I emailed them on the 1st of Feb, explaining that my device was an insurance replacement, therefore I had no 12 months contract to worry about, and no 'subsidised' phone. Here's a transcript of my emails to and fro, starting with their reply:
Dear Daniel,
Thank you for contacting O2 Customer Service.
The unlatching code is only available to customers who have had their mobile for 12 months since its activation. It is not policy for the code to be issued prior to this period, in accordance with rules approved by OFTEL. This is because prepay mobiles are heavily subsidised to reduce the purchase price for the customer, and it would not be commercially viable for us to provide the code prior to the 12 month period having elapsed.
There is an administration charge of £15 for the unlatching code, either payable by credit or debit card or debited from your call time credit, which covers the costs incurred by O2 in obtaining the code for the customer. The manufacturer of the mobile provides the unlatching code, and there are some models of mobile for which an unlatching code is unavailable, due to technical constraints.
Please understand that the unlatching code will enable you to use another SIM card in conjunction with your existing mobile, THIS NEXT SENTENCE SHOULD ONLY BE INSERTED FOR BRITE CUSTOMERS but will not allow the use of your SIM card in a different mobile.
If you meet the criteria as described above and would like us to obtain the unlatching code for you, please provide the following information, and I will deal with your request as soon as possible.
Name
Mobile Number
Address (including Postcode)
Mobile Model
Date of activation
IMEI Number
Contact number - so we can contact you to take credit or debit payment for the unlatching code. Credit balance on mobile (needs to be at least £15 if you wish payment to be taken from your call time credit)
As this is not a secure connection, please do not send credit or debit card details via email.
I hope to hear from you soon.
This information is also on our help pages. Please click on the link below, enter your mobile number and 'Network locked' in the search field.
www.o2.co.uk/help
If you need further information regarding this matter, please reply to this email.
For further details about O2, please visit our online Help Centre at:
http://www.o2.co.uk/help
Kind regards,
Siddhartha Ludbe
O2 Customer Service.
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And my reply to that:
Hi,
Like I said in my original contact with you, I only have an o2 PAYG SIM card, my XDA2s was an insurance replacement for a stolen XDA2. Therefore there is no "12 months since activation" to wait, no "subsidy" to consider.
I am happy to pay the £15, please contact me ASAP to unlock the phone.
Name - Daniel xxx
Mobile Number - xxx
Address - xxxx
Mobile Model - Xda2s
Date of activation - n/a
IMEI Number - xxxx
Contact number - xxx
Many thanks
----------------------------------------
Their reply:
Dear Daniel,
Thank you for contacting O2 Customer Service.
I would like to appreciate the efforts that you have taken to forwards us the information asked from you in the previous email.
I have forwarded the details provided by you to the relevant department. Please note that it will take Up to 28 working days to complete your request.
If you need further information regarding this matter, please reply to this email.
For further details about O2, please visit our online Help Centre at:
http://www.o2.co.uk/help
Kind regards,
Siddhartha Ludbe
----------------------------------------
Looking promising, I thinks, perhaps I will get it unlocked after all! Anyways, I get bored of waiting a few days, and email them thus:
Hi,
I know it was stated that the unlatching key could take up to 28 days, but I'm getting quite desperate. I'm going to America on Friday for work reasons [lie], and could really do with using my XDA2s whilst over there, hence me needing to use the work SIM card which isn't o2.
Any help greatly appreciated
----------------------------------------
At this stage, I'd already got the phone unlocked anyway, but wanted to see if I could actually get anything out of o2. They replied:
Dear Daniel,
Thank you for contacting O2 Customer Service.
I am sorry to inform you that your request for an unlatching code for your phone cannot be processed, as your phone is under 12 months.
Even if you have a replacement phone, the replacement phone should be of minimum 12 months old.
I realise that this was not the answer you were hoping for, but I am sorry we cannot forward your request to the manufacturer for an unlatching code as per the business rules.
Please accept my apologies for any inconvenience this may have caused.
If you need further information regarding this matter, please reply to this email.
For further details about O2, please visit our online Help Centre at:
http://www.o2.co.uk/help
Kind regards,
John Chettiar
----------------------------------------------------------------------
Talk about going around in bloody circles, I've never ever had the misfortune of dealing with such crappy customer services, and I've been an NTL customer! I sent them this reply:
Please explain to me how this makes a difference? My phone is not tied to any o2 contract anyway! To be honest, I'm not arsed. I've just paid somebody else to unlock it, quicker than you, and I'd rather give them the money. I'm now happily using a decent network.
Dan
----------------------------------------------------------------------
I didn't expect a reply, but I got one, the same guy saying that he was glad I'd found a solution to my particular problem!
All in all, a completely terrible experience from o2 CS. I hope I never have to deal with them again.
Just thought I'd provide a laugh!
Dan
efcmandan said:
The unlatching code is only available to customers who have had their mobile for 12 months since its activation. It is not policy for the code to be issued prior to this period, in accordance with rules approved by OFTEL.
Click to expand...
Click to collapse
As its now OFCOM - doesnt this statement constitute a failure in O2 procedures. I.e. quoting a now defunct body's procedures effective renders them null and void!
Please understand that the unlatching code will enable you to use another SIM card in conjunction with your existing mobile, THIS NEXT SENTENCE SHOULD ONLY BE INSERTED FOR BRITE CUSTOMERS but will not allow the use of your SIM card in a different mobile.
Click to expand...
Click to collapse
Please tell me this is exactly what O2 mailed you as this has to be a severe insult to O2 customers (including myself), especially since the person writing the standard template must appear to be having problems themselves with writing!
Num
Hahaha
Yea o2 Cs is really bad. So far i have spent about an hour arguing with these people trying to get my phone unlocked since i bought it from ebay.
I have given them every possible excuse to unlock the phone but got the phone same reply that i will have to wait 12 Months even though i dont even have a contract with o2.
I was wondering if u could tell me how and where did u unlock your phone from?? I Dont have a vodafone contract and it would be nice to use the phone on their network
http://www.imei-check.com
Will be unlocking them generally from Monday from what I've read. Price is 20 GBP
You can get access to this before then, but you have to sign up to http://www.modaco.com/index.php and pay for the PLUS service to get details.
Please tell me this is exactly what O2 mailed you as this has to be a severe insult to O2 customers (including myself), especially since the person writing the standard template must appear to be having problems themselves with writing!
Click to expand...
Click to collapse
That is exactly what they emailed me! They really are a bunch of wasters. I am dreading the day when every customer service call-centre is outsourced to these kind of places....
Re: Hahaha
faizanowais said:
I was wondering if u could tell me how and where did u unlock your phone from?? I Dont have a vodafone contract and it would be nice to use the phone on their network
Click to expand...
Click to collapse
If you can wait until Monday, you'll be able to get it done on www.imei-check.com. It's painless, it works, and it's only £20!
by end of the 12month, the XDAIIs already Out-date.... and we all using XDA 6 lol but the time O2 still didnt want to unlock the xdaIIs for us because is such a hard work them
AH, at last a chance to ***** about O2 (not such a fine smelling breath of fresh air).
About 2 months ago I noticed that the stylus pen wasn`t working very well on my XDA2, and then I noticed a few small scratches around the bottom of the screen, around the area that you write lower case letters. Now, its my fault I know, I should have used protection, but I though that I couldn`t be the first person to have this problem and that they might fix it under warranty, so I called Customer service (OH NO).
2 days later, after many phone calls, a walk to the local O2 shop, a few e-mails that have never been answered and numerous yes, no and maybe answers to my question, I got the definitive no.
Okay I thought, I have tried and failed, so I carried on using the old XDA2 for the past months.
Now it that time of year again, upgrade time (WOOHOO), been reading reviews and decided on the XDA2s, phoned customer services again.
I was given a price of £148 by a very nice lady, who did actually know what she was talking about, but because it was a weekend and the sales department was closed, asked if I could pfone back on monday.
I did call back the customer services on monday, I spoke with someone else who gave me a price of £199 and explained that it couldn`t possibly be £148 as they all have the same price list, the person went looking for the reason the prices would be different and cut me off in the process.
I called back again, different person again (I had been noting peoples names, but they were always on another call when I called back, which was within a minute of been cut-off), the price quoted was 200 quid again, but then he tried to transfer me to the sales team, and he cut me off in the process.
Called back again, different person, who gave me the direct number to call the sales team, I called it but the sweet lady who answered had never heard of a XDA2s as she worked for a company called alison windows.
I called the sales team number again to make sure I had dialled it correctly....."Hello, thank you for calling alisons windows...how can I help you".
I called customer services again, different person again, but this time I managed to get transfered, successfully, to the sales team where the deal was done and was told I`d have it in 2 days, that was monday, its now wednesday, just gone home for dinner, no new phone and no note from parcelforce saying "we tried to deliver".
If this is how a company respondes when I`m trying to give them money, I dred to think how they will respond should I have a technical question or problem.
I might forward this onto O2, anyone know an e-mail addresss that they read and respond to ?
Feel a lot better now I got that off my chest.
Cheers
Nikki
OH MY GOD
its now thurday, just been home for lunch, no phone and no ticket saying "we tried to deliver", spoke to another peron at O2 customer services, "Yes we show that you have ordered a XDA2s but as yet no consignment number is shown"
We will see what happens.
Starting to get a little annoyed again.
I`m now waiting for them to get back to me.
The odds are:
1/1 that I`ll never hear from them again, ever
10,000,000,000,000,000/1 that I get a call before the end of the day
i have read a post recently saying that they are out of stock i had to wait 2 months for my xda II last year and i waited a week for my IIs 2 weeks ago
keep your fingers crossed birdog
well, 1715 at the mo, no phone, and no phone call, I`m gonna give them 20 mins and then call back.
This is a disgrace.
oh...and someone ows me ten thousand trillion pounds
Oh pen6uin, your right
Called them up, and a moderatly heated discussion tells me I might get one a week tomorrow, which the lady didn`t tell me when she was taking my money.
This is a real disgrace.
Told them I want it for free or I`m taking my business elsewhere, and I was told they might knock 20 or 30 quid off as a good will gesture.
Again we will see,
They said they call back today.
Just tell them yor cancelling your contract and Moving to Orange as they have offered you an MPV for free. Thel'yy beg you to stay and match it.
Got my IIs for free doing this, only a £25 a month contract as well
got another call earlier, he offered 30 quid off, I told him to cancel the contract, then he suggested that he get his department manager to call me tomorrow.
we will wait and see what happens tomorrow.
birdog
I don't usually get involved with soaps but this story has got me hooked!!!
Please keep us updated!
Dom
Next time on 24
Bing...bong...bing..bong
Somebody owes me another ten thousand trillion pounds, they didn`t call
Just phoned them and they told me (again) they`d have someone call me before the end of business.
For more interesting stories goto www.blagger.com and type o2 under search by company.
Is peter erskine still the CEO at O2 ? If so this site gives his email address too.
Not that difficult to guess, ends in O2.com and has a dot in the middle.
getting bored of this now.
nikki
Related
I placed an order with www.cnn.cn in december (a lcd screen for Kaiser as maybe user on this forum had suggested as the owner is a good guy and very fair prices) and decided i didnt need it as i could get a warranty replacement...and they agreed to allow me to have it sent back by "return to sender" method..it took about a month to get back and they said they received it and said theyd refund my money...i emailed back after a month and he said the refund was overlooked his colleage would take care of it..now over 3 months from the date they recieved it i ahvent heard from them...ive sent them multiple emails and no reponse at all...any advice would be nice as i know many of you probably have done business with this guy(s)...
They have a phone number listed on their site:
http://cnn.cn/shop/contact_us.php
I would call during their hours. I'm sure they speak english (even if broken). Get someone on the phone and figure it out.
Hopefully they will be reasonable and this was just an error that they overlooked.
If however they plead ignorance, or that they never got anything from you, there might not be much that you can do.
However, each of these things that you have can strengthen your case:
1) E-mails from them stating they received your merchandise and they are refunding you the money
2) Receipts/tracking info from your returned item to them. The fact that you sent it "return to sender" doesn't bode well for you here unless you have some proof you refused the package.
Since this is a foreign company there might not be alot you can do. Mail fraud might be a possible basis depending on how this transaction was carried out. Also, if you made the purchase on a credit card, check with your credit card company as they might be able to assist (AmEx is very good with this).
As always, contact them...speak directly to them...plead your case...be reasonable. Give them another week or two to sort things out. Get a date from them as to when it will be resolved. If after this time they still haven't resolved it, you may need to get beliggerent and make some threats (even if empty ones) about credit/postal fraud etc.
In the end however you might just need to eat the money for the screen and be more careful with how you transact in the future.
good luck!
wow that was fast, thanks for the detailed info...now i need to work on getting a hong kong calling card lol...ill call verizon and see how much it would be to call them (i have FioS so it should be cheap)
I sent my MDA Pro to Turnonyourmobile.com in London for repair about three weeks ago. I still don't have it back. I also ordered a second-hand MDA Pro from them about two weeks ago. It still hasn't arrived. My e-mails to them bounce. I did place an international phone call to them a week ago and they answered, and said everything was coming along. So: are these guys for real? Are they still in business? What experience have any of you had with them? Is there anyone on this forum living in London who can check them out?
Call them once everyday, and email them everyday. Give your reference numbers when you send an email so they know who you are and which product you bought and when. Also ask for a refund if they don't send it.
Did you get a tracking number?
No Tracking Number
No, they haven't given me a tracking number. And: it's an international phone call from the USA to the UK, so I certainly don't want to call them everyday!
International Calls
Yahoo Messenger Voice calls are only $0.02 /min or less to UK landline. Yeah, call them everyday if necessary.
transpower said:
No, they haven't given me a tracking number. And: it's an international phone call from the USA to the UK, so I certainly don't want to call them everyday!
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Click to collapse
You have to complain, if you don't complain they will take your money...that's what USPS did to me when I gave up complaining about a package worth 150 dollars that THEY LOST but I never received it.
Hi, I have some very good deals with Turnonyourmobile, no problems with them, very fast shipping, good second hand devices. May be there is some problem in the communication, (try to contact over ebay).
Reassuring
Well that's reassuring...for now.
Moved to Off Topic.
Ta
Dave
To PayPal Dispute Resolution
OK, time is up for Turnonyourmobile.com. I've filed a complaint with PayPal, so now the matter is in their Dispute Resolution Process.
I'm sure Paypal will light a fire under their asses.
The Saga Continues
I finally made phone contact with Harrison in Customer Service at Turnonyourmobile. He said that they did receive the payment of $200 from PayPal on July 1 but have not shipped the spare phone yet. He says they will ship it tomorrow and e-mail me a tracking number. It will have the T-Mobile MDA Pro ROM version 5 on it (a Vodafone 900); he says version 6.x is unstable on the Universal (and I think I agree with that). He also said that my present MDA Pro is still in the shop; it continues to have various "faults." So, at least, they haven't lost it!
transpower said:
I finally made phone contact with Harrison in Customer Service at Turnonyourmobile. He said that they did receive the payment of $200 from PayPal on July 1 but have not shipped the spare phone yet. He says they will ship it tomorrow and e-mail me a tracking number. It will have the T-Mobile MDA Pro ROM version 5 on it (a Vodafone 900); he says version 6.x is unstable on the Universal (and I think I agree with that). He also said that my present MDA Pro is still in the shop; it continues to have various "faults." So, at least, they haven't lost it!
Click to expand...
Click to collapse
so can you check your bank or paypal account and verify to me whether or not your money has been disbursed?
Some Good News
It's July 27, 2009 and I finally got the Royal Mail tracking number from Harrison at Turnonyourmobile. Apparently they are shipping both my original MDA Pro and the spare, a Vodafone 900, together, to me. I'll post again when they arrive and after I check them out.
transpower said:
I finally made phone contact with Harrison in Customer Service at Turnonyourmobile. He said that they did receive the payment of $200 from PayPal on July 1 but have not shipped the spare phone yet. He says they will ship it tomorrow and e-mail me a tracking number. It will have the T-Mobile MDA Pro ROM version 5 on it (a Vodafone 900); he says version 6.x is unstable on the Universal (and I think I agree with that). He also said that my present MDA Pro is still in the shop; it continues to have various "faults." So, at least, they haven't lost it!
Click to expand...
Click to collapse
Haha PayPal Showed them...And its a good thing u file a complaint with Paypal they always get the job done
So I hear that Tmobile keeps winning award after award for Customer Service. Yet in my (so far short) period of time(approx 1 year) i have YET to have a good customer service call.
The situation:
I had to finance my own cell phone bill so i decided to go on flexpay since I was only 18 at the time and was unsure if I would be able to continue payment while being a college student. So after many month I have decided that I would like to do somethings with my account that wont work with Flexpay, one of the majors being Google Voice as a VM service. So I call Tmobile up and ask if i can change to a regular postpayment, they either tell me that no i cant, due to not fulfilling the 6 month of good payment (i have had 9 months of flawless payment i assure you) OR i cant swap to a post payment and remain off contract on an EM+ plan. I have called at least 10 times in the past month and a half and have never been able to get anywhere, half the time i cant even understand what the other person on the line is saying, either they dont speak english clearly and talk way too f'ing fast, or they are so quiet i cant hear them.
Can someone please help me with this, is there a way to get someone who guarantees speaking english or actually knows what they are talking about. Im pretty sure I can go on post payment and remain off contract, but the Reps think otherwise. And whats with my 9 out of the 6 months not counting?! Whenever I ask why, they confirm that i have done 9 months of flawless payment, then respond that they dont know, when i ask if they can connect me with someone that does, i get rerouted back to Tmobiles main menu!!!
I dont know about you guys, i love tmobiles prices but their customer service is total crap. If this is award winning customer service, i shudder to think what the other carrier's customer service is like.
Please help, im really frustrated and about to say "**** it" and move to another carrier!
I have yet to have a bad customer service experience with T-mobile... or to speak to anyone that doesn't speak American English.
Have you tried going into a local branch?
Tried searching the net for an answer and got nothing. I do know my mother had flexpay contract and moved to postpaid contract without issues at all. But no idea on the no contract transfers.
As for T-Mobile, I've had them since I turned 18, now, 5 years later, still with them. They even gave me "Loyalty" rates. It's like $10 cheaper for the unlimited minutes. Never had a problem, nor got a non english speaker. They've given me many several free replacements & deducted fees when I called in over the years.
I can't compare myself, but having worked at Radioshack some time ago, customers rated service in order of best to worst T-Mo >Sprint >Verizon >AT&T . Again, this is only what the customers who I spoke to would rate them as. Hope that helps.
i guess i should clarify, as i wrote the OP when i was kinda steaming.
All the Reps i have gotten are English speaking, but its the degree of difficulty of trying to understand them (for most english is not their first language) that i was talking about. Also, sadly being a college student, who cant drive and lives in another city from his hometown kinda makes it so i cant really go to a tmobile store. But just to make sure im not insane in the brain. (i know ive asked this before here but w/e) Just to confirm, i can transfer to a post payment plan and still remain off contract on a EM+? This is where the language barrier is becoming a problem, because (either i cant understand them or they cant understand me) they have told me many times, that I cannot do that, but im pretty damn sure you can, which is why i was so steamed earlier as i keep calling and they tell me i cant. Now, im not gonna sit there on a phone and argue with a Rep, i'd much rather spend my time ending the call and trying to get with another Rep, but ive gotten more of the "you cant do that" answer instead of the "yeah, sure you can" answer. And whenever I find someone who says I can do that, they put me on hold or they attempt to transfer me, and all the sudden I GET ROUTED TO THE TMOBILE MAIN MENU!!! This cycle is MADDENING!!!!
Just gave the tmobile forums a sweep. No one has asked your question of Flexpay to Even More Plus, so maybe you should post there. It seems to be your best bet for a clarified answer as to if it's possible, then after that if its yes, you'd need to request a supervisor next time if you can.
Flexpay to EvenMore is mentioned as possible, but I didn't see options for plus.
And as a side note, apparently Flexpay customer service is a separate branch... so what you've been experiencing is what many others describe exactly as you do, and it's not what postpaids experience. That sucks. But that explains the awards vs your experience. that blows..
Hello,
I am new to the forum and just wanted to take a brief moment to share my experience regarding sim unlocking my HTC HD2 from TMobile USA.
I read throughout the forum that the unlock code can be obtained through TMo but seeing that I'm in Canada, that wasn't an option. After reading through the forums, i noticed one of the senior members had recommended HTCCODE.COM so I thought I would use their services.
After paying the fee and sending my phone's info, I did not receive any response for several hours and I thought it was bit odd considering they advertised "instant unlock", "unlocked in under a minute". So I followed up with a couple more emails to the administrator of the site but once again, no response. I figured I would turn to site's forum for some solution or help... unfortunately, it was littered with perverted posts, spam, and former disgruntled customers. Seeing that I had obviously gotten myself into a dead-end situation, I thought it best to file a dispute through Paypal. After doing so, surprise, surprise, I finally received a response from the admin saying he was just about to process my code but noticed I had filed a grievance... and he was in the midst of exams and that's why he couldn't moderate the forums So after some back and forth conversation he finally replied saying that the "most up-to-date" (advertised on homepage) database failed to come up with the code but if I (only) pay an additional $15 (total would be now be $35 USD) he can probably procure the unlock from the newest greatest most-most up-to-date omnipotent database! ... I called BS and demanded a refund!!!
Anyways, I'm not going to belabor my story as I'm sure you can figure out where this is going... long story short, after making a few additional requests for a refund, they finally credited my account today.
Finally, just to bring closure to the story, I went to ebay and used CELLSFORLESSNYC ($24.99), where I contacted the person before paying and he was good about replying quickly and answering my questions. In the end, he sent me a working code within about 30mins!
All in all, my recommendation is NOT to use HTCCODE.COM under any circumstance, if you want to be hassled, send ME the money instead and I can give you the run-around for a few days You're better off spending a couple extra bucks and use a faster, reliable service!
As an editorial, I think the whole sim-unlock system is a joke. Personally, I don't think there's an "old database" ~$10, "new database" ~$25, the rule of thumb through my experience (esp on ebay) is, if you have a new phone (up to a year old), expect to pay $20+ regardless of what the adverts say.
Good Luck, and remember:
HTCCODE.COM SCAM
HTCCODE.COM WARNING
HTCCODE.COM SUCKS
HTCCODE.COM TERRIBLE SERVICE
HTCCODE.COM DO NOT USE
HTCCODE.COM NOT MY RECOMMENDATION
HTCCODE.COM AWFUL
Thank you for sharing your story. I'm sure it'll help some people.
Same problem with htccode.com!
First I've sent 15 eur from their site (via Monyebookers), and then he asked for additional 11.55 eur as for "new exclusive database, bla bla", beside that on site is stated:
Unlock any HTC phone locked to any network worldwide instantly!
All phones cost €15 (20% off - normal price €18) to unlock.
Click to expand...
Click to collapse
I've sent that difference via moneybookers to his e-mail address. Then I've received some unlock code that was bad. After few days he sent me some application that will 'digg' in phone to find code, because my "network are using different codes, bla bla". App not worked, I've tried it on 3 different computers so asked for refund. After days and days waiting and asking for refund, he finally refunded just 15 eur, and did not want to refund that additional 11.55 eur "as it was not sent from site"...
I'll try to make claim with Moneybookers.
My recommendation is NOT TO USE it as they are very unprofessional with this price rising!
Edit: finally today (13. feb) I've received full refund from them!
i guess u deserve it
buy it from ebay , u can get a refund if it doesnt work out
souljaboy said:
i guess u deserve it
buy it from ebay , u can get a refund if it doesnt work out
Click to expand...
Click to collapse
Do you like hate everyone on this forum?
xdunlapx said:
Thank you for sharing your story. I'm sure it'll help some people.
Click to expand...
Click to collapse
I hope so... it's too bad this site didn't have a user approved rating system for unlockers (a la eBay) to help weed out the frauds.
...and souljaboy... seriously, why you hatin'?!?!?
Same story
Same problem, totally and utterly unresponsive after getting the money. I opened a dispute on Paypal and even then the guy didn't respond. One hopes nothing serious has happened to him. In any case, Paypal refunded to me. I recommend GSMLiberty instead.
mine wasnt even $9 on ebay , how u guys come up with these fools is beyond me
ive had the same problem with http://unlockcellphonecode.com, its been 10 days and ive sent numerous emails asking for a refund but they have not responded. Google checkout should be sending me a refund soon though so im not stressing about it.
souljaboy said:
mine wasnt even $9 on ebay , how u guys come up with these fools is beyond me
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Click to collapse
Ha ha, this guys funny. At least when we get to see posts, we can identify idiots such as yourself.
Back on topic, I think there are quite a few warnings about this site scattered around XDA. I had him asking for more money after his claim of 'We unlock all HTC' and I asked for a refund immediately, which I had to go through PayPal to get.
PayPal should just close this guys account, it's basically a scam.
AndyCr15 said:
Ha ha, this guys funny. At least when we get to see posts, we can identify idiots such as yourserf
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paying triple price for something and still acting around like that shows ur a potentional apple fanboy, maybe just without the money
Ha ha, see. I think maybe he drinks when he posts.
Ok.. I posted previously of my samsung galaxy s being sent away november 3rd and going to the store 3 times and calling in 10 times since..they said my phone was gone....and hadn't come back. This was yesterday.....I just called bell customer service hotline and guess what??!!!!!
My phone was signed off by the repair lady at bell on december 29 2010, she received it at the store!! This is bull****!! I have been lied to for the past 2 months or so all the reps saying my phone was gone and even went in person and said it wsnt there.....so I'm asking you guys, I'm gonna pick up my phone tommorow, show them all the dates about shipping to and from repair center...and CLEARLY showing they recevied it DECEMBER 29!!
What can I get out of a company that repeatly lied to me for the past 2 months? Sure ill take the phone but I want compensation for this bull**** management! ...any ideas??
bump could use some help
Sent from HTC Desire Z using XDA App
jark99 said:
bump could use some help
Sent from HTC Desire Z using XDA App
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Click to collapse
Please wait 24hrs before bumping threads...
And to be honest, if you have to ask in a forum I don't think you'll make that much of an impression in the shop.
Just express your anger (which is totally valid btw) but I doubt you can start demanding things or compensation and if you get compensation it will be mostly depending on what the shop is willing to do.
Don't go to a store for this, they can't and probably won't help. Call customer service and tell them you have a problem that you have not been able to get help with and would like to speak to customer retention
Have as much proof of your case as possible. Exact date you brought the phone in, the exact date you got your phone back, the dates you spoke to customer service, etc.
Be nice, be assertive, but never be aggressive and never get angry. When a person is faced with aggressiveness or anger, they become defensive. They have the power in the situation, but you have the ability to change that.
Say your story to as many people as you have to at Bell. Don't be angry if you get passed around to other people. Always keep a record of who you talked to, when you talked to them, how long you spoke and the outcome.
Don't threaten, don't be abusive, don't yell. Do be nice, do smile (believe it or not, it will come through in the call), do be pleasant and always be assertive, but not aggressive.
If you call customer service and get an overseas rep, ask to be transferred to someone in Canada.
What do you want from Bell? What will you ask for them to do? Make sure it's not a ridiculous request.
Something like this is a good start to a phone call...
Hi, I am having a problem that I hope you can help me with. I have been with Bell Mobility for (amount of time with bell). My phone died on (Date) and I brought it in to (Specific Store) for servicing. I was told by the Bell representative that it will take (How long) and I left. When I called back on (Date) to inquire about my phone I was told (Details). I now it can take a while for service from a large company like Samsung, so I waited.
Use expressions like..
I really need your help, It would be great if, I love my phone but, Bell has great coverage but, At the end of my contract I hope Bell has some really nice phones for me to get. Make a little small talk. "I'm in Montreal and we got some snow recently, what's it like where you are?" Being nice can get you sooo far.
If you, are not getting anywhere, insist on speaking to a manager. If they refuse to pass you onto a manager, be persistent, but be nice. If they still refuse, say thank you, hang up and call back to speak to speak to a manager through someone else.
I hope this helped,
Ian
File a complaint with the CCTS.
Sent from my GT-I9000M using XDA App
because im not with bell i called up the repair place a couple of times and they accidentally gave me both the shipping info to and from the repair place. the bell store held onto my phone for 1 week before they sent it to be fixed and 1 week after it was fixed. it could have been a lot longer than a week if i hadnt been in there with the proof it was there and basically yelling at them to give it to me.
arr0ww said:
File a complaint with the CCTS.
Sent from my GT-I9000M using XDA App
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This has nothing to do with the CCTS, wich "rules" the communications.
But rather with consumer service. If you are in Quebec, contact the OPC
http://www.opc.gouv.qc.ca/webforms/PES/PlainteEnLigne/Informations_en.aspx
Call, Complain, *****, Make sure they know your seriously pissed off and won't stand for nothing.
That's about the only advice anyone can give you.... for example, I called Dec 28th about mine, and got the $100 credit at that time. However they kept sending the replacement to the wrong address, I finally received it Jan 26th .... I got back on the phone and raised hell until they reversed my entire months billing since I had no phone due to there screw-ups for that month. End result, my bill has been a total of $29 for 3 months service now between the two credits.
Call the customer service be nice with them and told them your problem and try getting the 100$ credit if this doesn't work you can ask to speak to their supervisor then if it doesn't work the first time try to redo the same process until you find the right person warranty is never a simple thing theres always problems about getting it back to the customer but if your perseverent you'll get what you want.
What has worked for me in the past with poor costumer service and with bureaucracy in general is to constantly call and to keep a track of all communications (record calls and write down who you talked to).
In my experience, as soon as they'll realize dealing with you is more work to them then actually taking care of your phone, they'll take care of your phone..
t1mman said:
This has nothing to do with the CCTS, wich "rules" the communications.
But rather with consumer service. If you are in Quebec, contact the OPC/quote]
first post for me at least.. well
heres my story. bought the SGS on 29th of july. the official froyo jk4 bricked my phone on 24 dec. sent back my phone for repairs...
they lend me a ****ty moto dext. on 5 jan 2011, i called bell, complain, and got a 144$ credit (free caller ID & Voice mail for a year). But that guy at bell DIDNT KNOW the problem about 3 millions phones bricked in canada (pure BS!)
i filed a complain to the address on XDA.
they sent me an email few days about the fact that they were not responsible for that type of complain..
anyway, ive just had my 144$ credit. so no big deal. in my complain i asked for total refund or a new SGS.
finaly, my phone got back, brand new.
Last week, i had a call from the headoffice of bell about my complain (the system work ?!) i was suprised.
talk to that girl, got a 200$ credit.
so try complain to that site. even if they will tell you your at the wrong place.
for a 500$ phone, paid 0$ for it and got 344$ credit, that was a good deal...
...until it dies again !
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Well just came back from Bell and what a messed up day. They spent 30 mins looking for my phone. Found it then said they won't give it to me cause I didn't have orginal receipt...showed them it and they went and got my cell....wtf???? And ontop of that they made somee BS excuses to not give me ANYTHING saying maximum wait time was 12 weeks???? Wth??? Anddd that I couldn't get any special treatment since I was not a Bell customer anymore.....wow...sigh...I was hoping to get my brother bill credited or something.....these stores are ***beep*** up...excuse my language. But bs, I didn't get any compensation what so ever!!
And fyi.. they said they got the phone a day and a half ago, when it clearly states received Dec 29.....stupid store. I'm considering calling customer service and getting something done here its BS!
You do realise that December is the busiest time of the year right? It wouldn't be a surprise to me if it did take them a while to test it and send it off for repair.
It is also fair to expect a receipt when they return the goods to yourself, because otherwise, there is a risk anyone might pick up someone elses.
I'm not defending them, but do you mind if we see the paperwork (with blacked out sections)?