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Had some fun trying to get my XDA2s unlocked by o2, the only reason I now find it hilarious is because I managed to get it unlocked elsewhere! I emailed them on the 1st of Feb, explaining that my device was an insurance replacement, therefore I had no 12 months contract to worry about, and no 'subsidised' phone. Here's a transcript of my emails to and fro, starting with their reply:
Dear Daniel,
Thank you for contacting O2 Customer Service.
The unlatching code is only available to customers who have had their mobile for 12 months since its activation. It is not policy for the code to be issued prior to this period, in accordance with rules approved by OFTEL. This is because prepay mobiles are heavily subsidised to reduce the purchase price for the customer, and it would not be commercially viable for us to provide the code prior to the 12 month period having elapsed.
There is an administration charge of £15 for the unlatching code, either payable by credit or debit card or debited from your call time credit, which covers the costs incurred by O2 in obtaining the code for the customer. The manufacturer of the mobile provides the unlatching code, and there are some models of mobile for which an unlatching code is unavailable, due to technical constraints.
Please understand that the unlatching code will enable you to use another SIM card in conjunction with your existing mobile, THIS NEXT SENTENCE SHOULD ONLY BE INSERTED FOR BRITE CUSTOMERS but will not allow the use of your SIM card in a different mobile.
If you meet the criteria as described above and would like us to obtain the unlatching code for you, please provide the following information, and I will deal with your request as soon as possible.
Name
Mobile Number
Address (including Postcode)
Mobile Model
Date of activation
IMEI Number
Contact number - so we can contact you to take credit or debit payment for the unlatching code. Credit balance on mobile (needs to be at least £15 if you wish payment to be taken from your call time credit)
As this is not a secure connection, please do not send credit or debit card details via email.
I hope to hear from you soon.
This information is also on our help pages. Please click on the link below, enter your mobile number and 'Network locked' in the search field.
www.o2.co.uk/help
If you need further information regarding this matter, please reply to this email.
For further details about O2, please visit our online Help Centre at:
http://www.o2.co.uk/help
Kind regards,
Siddhartha Ludbe
O2 Customer Service.
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And my reply to that:
Hi,
Like I said in my original contact with you, I only have an o2 PAYG SIM card, my XDA2s was an insurance replacement for a stolen XDA2. Therefore there is no "12 months since activation" to wait, no "subsidy" to consider.
I am happy to pay the £15, please contact me ASAP to unlock the phone.
Name - Daniel xxx
Mobile Number - xxx
Address - xxxx
Mobile Model - Xda2s
Date of activation - n/a
IMEI Number - xxxx
Contact number - xxx
Many thanks
----------------------------------------
Their reply:
Dear Daniel,
Thank you for contacting O2 Customer Service.
I would like to appreciate the efforts that you have taken to forwards us the information asked from you in the previous email.
I have forwarded the details provided by you to the relevant department. Please note that it will take Up to 28 working days to complete your request.
If you need further information regarding this matter, please reply to this email.
For further details about O2, please visit our online Help Centre at:
http://www.o2.co.uk/help
Kind regards,
Siddhartha Ludbe
----------------------------------------
Looking promising, I thinks, perhaps I will get it unlocked after all! Anyways, I get bored of waiting a few days, and email them thus:
Hi,
I know it was stated that the unlatching key could take up to 28 days, but I'm getting quite desperate. I'm going to America on Friday for work reasons [lie], and could really do with using my XDA2s whilst over there, hence me needing to use the work SIM card which isn't o2.
Any help greatly appreciated
----------------------------------------
At this stage, I'd already got the phone unlocked anyway, but wanted to see if I could actually get anything out of o2. They replied:
Dear Daniel,
Thank you for contacting O2 Customer Service.
I am sorry to inform you that your request for an unlatching code for your phone cannot be processed, as your phone is under 12 months.
Even if you have a replacement phone, the replacement phone should be of minimum 12 months old.
I realise that this was not the answer you were hoping for, but I am sorry we cannot forward your request to the manufacturer for an unlatching code as per the business rules.
Please accept my apologies for any inconvenience this may have caused.
If you need further information regarding this matter, please reply to this email.
For further details about O2, please visit our online Help Centre at:
http://www.o2.co.uk/help
Kind regards,
John Chettiar
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Talk about going around in bloody circles, I've never ever had the misfortune of dealing with such crappy customer services, and I've been an NTL customer! I sent them this reply:
Please explain to me how this makes a difference? My phone is not tied to any o2 contract anyway! To be honest, I'm not arsed. I've just paid somebody else to unlock it, quicker than you, and I'd rather give them the money. I'm now happily using a decent network.
Dan
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I didn't expect a reply, but I got one, the same guy saying that he was glad I'd found a solution to my particular problem!
All in all, a completely terrible experience from o2 CS. I hope I never have to deal with them again.
Just thought I'd provide a laugh!
Dan
efcmandan said:
The unlatching code is only available to customers who have had their mobile for 12 months since its activation. It is not policy for the code to be issued prior to this period, in accordance with rules approved by OFTEL.
Click to expand...
Click to collapse
As its now OFCOM - doesnt this statement constitute a failure in O2 procedures. I.e. quoting a now defunct body's procedures effective renders them null and void!
Please understand that the unlatching code will enable you to use another SIM card in conjunction with your existing mobile, THIS NEXT SENTENCE SHOULD ONLY BE INSERTED FOR BRITE CUSTOMERS but will not allow the use of your SIM card in a different mobile.
Click to expand...
Click to collapse
Please tell me this is exactly what O2 mailed you as this has to be a severe insult to O2 customers (including myself), especially since the person writing the standard template must appear to be having problems themselves with writing!
Num
Hahaha
Yea o2 Cs is really bad. So far i have spent about an hour arguing with these people trying to get my phone unlocked since i bought it from ebay.
I have given them every possible excuse to unlock the phone but got the phone same reply that i will have to wait 12 Months even though i dont even have a contract with o2.
I was wondering if u could tell me how and where did u unlock your phone from?? I Dont have a vodafone contract and it would be nice to use the phone on their network
http://www.imei-check.com
Will be unlocking them generally from Monday from what I've read. Price is 20 GBP
You can get access to this before then, but you have to sign up to http://www.modaco.com/index.php and pay for the PLUS service to get details.
Please tell me this is exactly what O2 mailed you as this has to be a severe insult to O2 customers (including myself), especially since the person writing the standard template must appear to be having problems themselves with writing!
Click to expand...
Click to collapse
That is exactly what they emailed me! They really are a bunch of wasters. I am dreading the day when every customer service call-centre is outsourced to these kind of places....
Re: Hahaha
faizanowais said:
I was wondering if u could tell me how and where did u unlock your phone from?? I Dont have a vodafone contract and it would be nice to use the phone on their network
Click to expand...
Click to collapse
If you can wait until Monday, you'll be able to get it done on www.imei-check.com. It's painless, it works, and it's only £20!
by end of the 12month, the XDAIIs already Out-date.... and we all using XDA 6 lol but the time O2 still didnt want to unlock the xdaIIs for us because is such a hard work them
AH, at last a chance to ***** about O2 (not such a fine smelling breath of fresh air).
About 2 months ago I noticed that the stylus pen wasn`t working very well on my XDA2, and then I noticed a few small scratches around the bottom of the screen, around the area that you write lower case letters. Now, its my fault I know, I should have used protection, but I though that I couldn`t be the first person to have this problem and that they might fix it under warranty, so I called Customer service (OH NO).
2 days later, after many phone calls, a walk to the local O2 shop, a few e-mails that have never been answered and numerous yes, no and maybe answers to my question, I got the definitive no.
Okay I thought, I have tried and failed, so I carried on using the old XDA2 for the past months.
Now it that time of year again, upgrade time (WOOHOO), been reading reviews and decided on the XDA2s, phoned customer services again.
I was given a price of £148 by a very nice lady, who did actually know what she was talking about, but because it was a weekend and the sales department was closed, asked if I could pfone back on monday.
I did call back the customer services on monday, I spoke with someone else who gave me a price of £199 and explained that it couldn`t possibly be £148 as they all have the same price list, the person went looking for the reason the prices would be different and cut me off in the process.
I called back again, different person again (I had been noting peoples names, but they were always on another call when I called back, which was within a minute of been cut-off), the price quoted was 200 quid again, but then he tried to transfer me to the sales team, and he cut me off in the process.
Called back again, different person, who gave me the direct number to call the sales team, I called it but the sweet lady who answered had never heard of a XDA2s as she worked for a company called alison windows.
I called the sales team number again to make sure I had dialled it correctly....."Hello, thank you for calling alisons windows...how can I help you".
I called customer services again, different person again, but this time I managed to get transfered, successfully, to the sales team where the deal was done and was told I`d have it in 2 days, that was monday, its now wednesday, just gone home for dinner, no new phone and no note from parcelforce saying "we tried to deliver".
If this is how a company respondes when I`m trying to give them money, I dred to think how they will respond should I have a technical question or problem.
I might forward this onto O2, anyone know an e-mail addresss that they read and respond to ?
Feel a lot better now I got that off my chest.
Cheers
Nikki
OH MY GOD
its now thurday, just been home for lunch, no phone and no ticket saying "we tried to deliver", spoke to another peron at O2 customer services, "Yes we show that you have ordered a XDA2s but as yet no consignment number is shown"
We will see what happens.
Starting to get a little annoyed again.
I`m now waiting for them to get back to me.
The odds are:
1/1 that I`ll never hear from them again, ever
10,000,000,000,000,000/1 that I get a call before the end of the day
i have read a post recently saying that they are out of stock i had to wait 2 months for my xda II last year and i waited a week for my IIs 2 weeks ago
keep your fingers crossed birdog
well, 1715 at the mo, no phone, and no phone call, I`m gonna give them 20 mins and then call back.
This is a disgrace.
oh...and someone ows me ten thousand trillion pounds
Oh pen6uin, your right
Called them up, and a moderatly heated discussion tells me I might get one a week tomorrow, which the lady didn`t tell me when she was taking my money.
This is a real disgrace.
Told them I want it for free or I`m taking my business elsewhere, and I was told they might knock 20 or 30 quid off as a good will gesture.
Again we will see,
They said they call back today.
Just tell them yor cancelling your contract and Moving to Orange as they have offered you an MPV for free. Thel'yy beg you to stay and match it.
Got my IIs for free doing this, only a £25 a month contract as well
got another call earlier, he offered 30 quid off, I told him to cancel the contract, then he suggested that he get his department manager to call me tomorrow.
we will wait and see what happens tomorrow.
birdog
I don't usually get involved with soaps but this story has got me hooked!!!
Please keep us updated!
Dom
Next time on 24
Bing...bong...bing..bong
Somebody owes me another ten thousand trillion pounds, they didn`t call
Just phoned them and they told me (again) they`d have someone call me before the end of business.
For more interesting stories goto www.blagger.com and type o2 under search by company.
Is peter erskine still the CEO at O2 ? If so this site gives his email address too.
Not that difficult to guess, ends in O2.com and has a dot in the middle.
getting bored of this now.
nikki
Hi all,
I called AT&T yesterday because I was not receiving some of my text messages. I spoke to three different reps and they all told me that the Media Max 200 Bundle was not for my phone and that if I wanted to have the same features, I would have to pay $15 more a month. I asked when this came into effect and they said last June (2007). I told AT&T that no one had ever mentioned this before when I called in November 2007 (within my 30 days) about not receiving some of my text messages. Anyway, one of the reps removed my Media Max 200 Bundle without my permission and blocked all access to the internet and text messages. I told them that no one had mentioned this when I bought the phone in October 2007 but they did not care and they eventually hung up on me. They said that if they did not remove the bundle from my account, it would have been removed automatically on my next bill.
So, is T-mobile the only other U.S. carrier that I can use my tilt with? I love the tilt but I do not want to give my business to AT&T anymore! I just might have to sell my tilt.
monoeil said:
So, is T-mobile the only other U.S. carrier that I can use my tilt with? I love the tilt but I do not want to give my business to AT&T anymore! I just might have to sell my tilt.
Click to expand...
Click to collapse
It's called don't ask, don't tell. Don't tell them you have a Tilt; tell them it's some other smart phone will be fine.
It's only marketing, not technical reasons, that the Kaiser can't use the same plan as the iPhone. It's especially so now that they have sim-only plans.
Besides, I would get a supervisor on the line since they're changing your plan without your permission, and lying about the automatic removal. It can only happen if you have a "disapproved" device on the plan.
This is the same crap that happened to me couple months ago. Good thing I am a business customer. Just threaten to cancel your plan and they'll gladly throw it back on your account.
I spoke to a supervisor and threatened to cancel but the supervisor hung up on me. I then called the closing account department but they did not help either.
PDA's by AT&T policy require the PDA-focused data plans (the ones that cost more), MediaNet packages are for non-smart devices that have AT&T MediaNet's capability...
I always warn people who buy the tilt that MediaMax works for some time, but eventually they will start to filter and catch people using that to save $15/month...
you could try changing your plan online.. and if you dont care about warranty services change your IMEI number saved on your account to something else (such as a razr)... that will also get them to add MediaNet back on
monoeil said:
Hi all,
I called AT&T yesterday because I was not receiving some of my text messages. I spoke to three different reps and they all told me that the Media Max 200 Bundle was not for my phone and that if I wanted to have the same features, I would have to pay $15 more a month. I asked when this came into effect and they said last June (2007). I told AT&T that no one had ever mentioned this before when I called in November 2007 (within my 30 days) about not receiving some of my text messages. Anyway, one of the reps removed my Media Max 200 Bundle without my permission and blocked all access to the internet and text messages. I told them that no one had mentioned this when I bought the phone in October 2007 but they did not care and they eventually hung up on me. They said that if they did not remove the bundle from my account, it would have been removed automatically on my next bill.
So, is T-mobile the only other U.S. carrier that I can use my tilt with? I love the tilt but I do not want to give my business to AT&T anymore! I just might have to sell my tilt.
Click to expand...
Click to collapse
You are being a big baby if you ask me. You're whining talking about switching carriers and selling your phone because you got caught cheating. You were utilizing a plan at a lower cost when you were not supposed to. Then At&t does what their suppose to do. And you whine like a little girl?
Hey Y2flyy,
How did I get caught when no one told me in the beginning that I had to have a PDA plan with this phone? AT&T told me that I could have the Media Max Bundle when I bought the phone. How dare you question my integrity! You must be an employee for AT&T. AT&T is the one who has been dishonest and it was their mistake.
y2flyy said:
You are being a big baby if you ask me. You're whining talking about switching carriers and selling your phone because you got caught cheating. You were utilizing a plan at a lower cost when you were not supposed to. Then At&t does what their suppose to do. And you whine like a little girl?
Click to expand...
Click to collapse
He wasn't cheating...more like using your book in an open book test. Sure you could take the test without it, but you won't get anything extra.
NuShrike said it best, don't tell them you have a Tilt. It's that simple.
Now, if you have Media Max but you're streaming TV and using exorbitant amounts of data, THEN they'll definitely get suspicious. Also, using isp.cingular instead of wap.cingluar as your gateway will also raise flags. But then sometimes you get unlucky and get caught up in an audit. It happens.
I wanted to change my plan to add unlimited text messages but when I went to an AT&T kiosk at the local mall I was told "You have a Tilt, you can't have Medianet". Yet I've had Medianet for almost 2 years with an 8125 and now my Tilt. They didn't change anything on my plan though so I am still using the same Medianet unlimited for $20 and 200 text messages for $5. I don't actually have a bundle which is what PPC phones aren't supposed to be able to do. I rarely use the phone's internet for more than email and an occasional trip to Google or Google Maps. I used 5 MB of data last month. I refuse to pay $40 for the PDA Connect plan for the privilege when I have been using Medianet for this whole time.
I cannot believe someone would say he is crying like a baby; he is actually exercising his right to be an informed consumer. I've had the MEdia Max 200 plan ever since it came out...and I've had a touch screen PDA at that time as well (HTC Blue Angel, Siemens SX66). My view is if I was allowed to get the plan with a Windows Mobile device then, and it grandfathers into my account with my 8525 and now my Tilt, there should be no justifiable reason for them to hike my price up to 40 a month. Can you honestly tell me that my device costs more revenue for them to provision that it did just a couple of devices ago? I may surf online everynow and then, but I only use the data for e-mail and news-fetchers. These companies "struck gold" when they first figured out that people would pay good money for wireless internet...and then just like the greedy _____'s that they have shown themselves to be they jack up the price...simple economics, supply and demand. I feel that anyone who does not investigate to protect themselves may as well be bending over without any pants on, they are just asking to get screwed over. If you don't watch out for yourself as a consumer, who will?
ive had my same 19.99 media unlimited since my 8525 and unlimited family text for $30.00.. i now have a tilt and the girlfriend has the 8525 and yesterday her txts stop working completely.. i went to at&t got a new sim.. and now it works just fine.. no plan changes happened and ive been checking wireless.att.com just to be sure
lmao ok, let me tell you how it happened and why:
Your phone wasn't recieving or sending text messages. A simple, and common problem. But what your mistake was telling him or showing him that you have the tilt. Now, at that point, the rep is going to seek a data plan. Why? Because ATT punishes it's rep that don't hit a certain quota in features. It's almost across the board. When I used to work there, it was around $20 a day minimum. So he decided to "offer you" the next data because you have a pda device. You turned it down. So he took the data off. And stated that you have an incorrect data plan.
Now here's the "wobbly part".
1. No rep is allowed to remove OR add a feature without the permission of the customer. At the VERY MINIMUM, the customer must be informed of the action prior to it taking place. Doing so without notification of the customer is considered fraud and an employee is deemed to be in violation of AT&T's code of ethics and if found responsible, can be terminated. ( If anyone wants to argue this, I've had half of my old store get fired for shady tactics INCLUDING the manager ).
2. If they tell you that your Tilt isn't covered under the plan, just say you normally use the tilt for a week and then switch to your razr or some other made up phone. If they offer to add the pda feature for a short time, decline and say that it would be a waste of time and money. Also note that the same problem happens regardless of what phone your using.
3. Don't take that crap. There are ALOT of good reps and ALOT of bad ones. Bad ones are made BECAUSE of AT&T's retarded and asanine procedures and punishments for not making them more $$$. Trust us, many of us don't like AT&T any more than you do. If I liked my customer cuz they made my job easy, i'd go out of my way to make sure their job was easy and their bill was smaller. But if you got a bad rep who screwed you over and didn't apologize, well, it's all fair game. Call your the AT&T mobility VP of your region and say that such and such removed your feature without your permission. And state that you switch phones.
ONE WORD OF WARNING: DO NOT USE THE "I've Been a Customer for......blah blah years...." approach. Trust me. That has to be the SINGLE MOST OVERUSED LINE in the business. And most reps and managers don't care. We don't lose out because you want to quit. And we won't get penalized for it. That's the retentions dept. Not Sales or Customer Service. In fact, we used to be able to cancel accounts on the spot, but because we did it so willingly, they took that option away.
And that's your sign.
P.S. I quit working for AT&T Mobility for my own reasons. And I use the AT&T Media Max Plan.
Do this:
1. Log into your account on cingular.com (attwireless.com)
2. Go to "change phone" (make sure your phone is currently off) and change it to a flip phone (Razr, etc)
3. Go to the features page and make the change to your account (add MediaNet, remove the PDA plan if they changed it to that)
4. Save and logoff.
5. Start your phone and enjoy.
They noticed my "MediaNet" stuff in store and said they would need to make a change. I told them I was switching to my smartphone.
The website will pick up whatever phone you're using (goes to the network when your phone comes online), but you can always change it in the way I described. This unlocks the features on the website.
This wouldn't be necessary if their PDA plan wasn't grossly overpriced compared to competitors. My data-usage is around 3mb/month, hardly in need of their PDA package. So I haven't been flagged yet. I assume if you have a large usage (Internet Sharing, etc), they may take notice.
And remember, never admit to having a TILT. I bought mine on Ebay, so there's no record of me even buying one. I can easily just claim their website is wrong and I have a 2125 or something.
monoeil said:
Hi all,
I called AT&T yesterday because I was not receiving some of my text messages. I spoke to three different reps and they all told me that the Media Max 200 Bundle was not for my phone and that if I wanted to have the same features, I would have to pay $15 more a month. I asked when this came into effect and they said last June (2007). I told AT&T that no one had ever mentioned this before when I called in November 2007 (within my 30 days) about not receiving some of my text messages. Anyway, one of the reps removed my Media Max 200 Bundle without my permission and blocked all access to the internet and text messages. I told them that no one had mentioned this when I bought the phone in October 2007 but they did not care and they eventually hung up on me. They said that if they did not remove the bundle from my account, it would have been removed automatically on my next bill.
So, is T-mobile the only other U.S. carrier that I can use my tilt with? I love the tilt but I do not want to give my business to AT&T anymore! I just might have to sell my tilt.
Click to expand...
Click to collapse
You actually have grounds to get out of your contract without paying the ETL fee now. They changed the plan that you agreed to for two years, and in every cell phone contract that is cause for termination.
NuShrike said:
It's called don't ask, don't tell. Don't tell them you have a Tilt; tell them it's some other smart phone will be fine.
It's only marketing, not technical reasons, that the Kaiser can't use the same plan as the iPhone. It's especially so now that they have sim-only plans.
Besides, I would get a supervisor on the line since they're changing your plan without your permission, and lying about the automatic removal. It can only happen if you have a "disapproved" device on the plan.
Click to expand...
Click to collapse
WOW! Same thing happened to me yesterday, a supervisor removed it from my plan even though I said not to. He claimed it would automatically be removed at the end of the month anyway and I would be charged EXTRA because of the error??!!? WOWWWWWWWW
redsrule2500 said:
WOW! Same thing happened to me yesterday, a supervisor removed it from my plan even though I said not to. He claimed it would automatically be removed at the end of the month anyway and I would be charged EXTRA because of the error??!!? WOWWWWWWWW
Click to expand...
Click to collapse
It's especially wrong if you have a working "smartphone" that you're using like my Sony Ericsson.
if one would like to put this into perspective:
- DSL High Speed Pro - from AT&T Yahoo, with speeds of Up to 3.0 Mbps downstream and Up to 512 Kbps upstream for & 25
- Media Net/3G from AT&t wireless with speeds of Up to 760 ?! KBps downstream for $ 40.....
Now from the Infra-structure, which one is costs less for AT&T?! Wireless
Now from the content and traffic perspective, which one does more for you? Obviously the DSL. I have a PS3 and my kid does a lot of on-line. THAT IS CALLED LOTS a traffic....You can stream LOTS a stuff, and so on, and the traffic can get up into GBs a day...
So it seems that we have to pay a LOT more for a LOT less, right?!
Just these days, did you just see AT&T earnings numbers?! The growth in wireless revenues was driven in part by heavier use of data services like downloads and text messaging... GO FIGURE...
There is a name for this. It's called R I P O F F ..................
donatom3 said:
You actually have grounds to get out of your contract without paying the ETL fee now. They changed the plan that you agreed to for two years, and in every cell phone contract that is cause for termination.
Click to expand...
Click to collapse
That would be true, but the features are not the contracted portion of the plan. The voice plan is the part you contracted for.
Ok, so lets clear some stuff up here. First off, the reason why you couldnt send messages no more was because of the wrong plan. Att is now doing sweeps and seeing what devices customers are using and what media plans they are on. They started doing this about 2 or 3 months ago. So as far as att knows the rep who sold you the phone put you on the right plan or atleast informed you about being on the pda plan, but you still decided to get the cheaper plan. Even if you say you didnt, its basically your word against att's. So either sell your phone or get on the right plan bro. Att is getting real strict now on what media plans are used. They have a team just especially for that. They weed out the customers using the wrong plans and switching them over to the right one. Also as far as the them not charging you the ETF because of the change of plan, first your using a PDA device that clearly states "pda package required". You werent on that so thats why they blocked all that until you get on the right package. So technically theyll charge you the ETF.
If you read your terms and conditions in that little book or contract it clearly states "we can change or drop anything without any notice at anytime". Trust me, att has their a$$ covered when it comes to stuff like this. So like i said bro either get on the right plan or sell your phone bro. Sucks that it has to be like that but many customers screwing att with the wrong has finally had its toll and now were seeing their iron fist come into play.
Thanks all for the input and advice! So, can the tilt work with any other U.S. carrier besides T-mobile?
I placed an order with www.cnn.cn in december (a lcd screen for Kaiser as maybe user on this forum had suggested as the owner is a good guy and very fair prices) and decided i didnt need it as i could get a warranty replacement...and they agreed to allow me to have it sent back by "return to sender" method..it took about a month to get back and they said they received it and said theyd refund my money...i emailed back after a month and he said the refund was overlooked his colleage would take care of it..now over 3 months from the date they recieved it i ahvent heard from them...ive sent them multiple emails and no reponse at all...any advice would be nice as i know many of you probably have done business with this guy(s)...
They have a phone number listed on their site:
http://cnn.cn/shop/contact_us.php
I would call during their hours. I'm sure they speak english (even if broken). Get someone on the phone and figure it out.
Hopefully they will be reasonable and this was just an error that they overlooked.
If however they plead ignorance, or that they never got anything from you, there might not be much that you can do.
However, each of these things that you have can strengthen your case:
1) E-mails from them stating they received your merchandise and they are refunding you the money
2) Receipts/tracking info from your returned item to them. The fact that you sent it "return to sender" doesn't bode well for you here unless you have some proof you refused the package.
Since this is a foreign company there might not be alot you can do. Mail fraud might be a possible basis depending on how this transaction was carried out. Also, if you made the purchase on a credit card, check with your credit card company as they might be able to assist (AmEx is very good with this).
As always, contact them...speak directly to them...plead your case...be reasonable. Give them another week or two to sort things out. Get a date from them as to when it will be resolved. If after this time they still haven't resolved it, you may need to get beliggerent and make some threats (even if empty ones) about credit/postal fraud etc.
In the end however you might just need to eat the money for the screen and be more careful with how you transact in the future.
good luck!
wow that was fast, thanks for the detailed info...now i need to work on getting a hong kong calling card lol...ill call verizon and see how much it would be to call them (i have FioS so it should be cheap)
Okay first off, this is a thread also to show all the people who bombarded me with smart comments about how i WILL definitely recieve a $200 ETF from T-Mobile for cancelling my plan for my nexus...I did not.
This isn't a mean thread either, I just wanted to let everyone know that this did work, So here i am even after being told that I would NEVER come back to say if it worked or not, because i was scared of the "flaming."
So here I am waiting for Google to charge me the $150 ETF, but it still hasn't happened and it has been over 2 months since i cancelled my T Mobile account.
So here I am (Lucky or maybe just waiting) with my nexus which now only has cost $212 without a contract
Order with T mobile contract for $179
Taxes and all that stuff brought it to $212
T MOBILE ETF $0
Google ETF 150??
Final price $212 (for now)
So has anyone cancelled and recieved the ETF yet? I cancelled and the T Mobile rep said to just hand the nexus back over to the fedex guy so maybe T mobile screwed up something but in the end im sure google knows that that phone is in use right now? But also this was close to the time when the nexus store was Closing or they ran out of phones so maybe that confused something? Or most likely, I am just waiting and will recieve it someday.
sassyness77 is pretty smart
someone loves sassyness77!
and it's his girlfriend <3
Nobody else likes you, because you're taking stuff at someone else's expense. When you cancelled T-Mobile, they charged back the commission that Google used to subsidize your phone. Google is out a few hundred bucks right now. You seem to think it's all okay because YOU didn't have to pay what you owe. That makes you a parasite, an unrepentant one at that since you seem happy to brag about getting away with it (for now at least).
This isn't howardforums, if you want to brag about exploiting companies, go there for a receptive audience.
Okay, whoa. I'm sorry you feel angry about this but to call me a parasite? Calm down. As if this truely hurts Google, all I did was find a smarter way to save money in all honesty.
ATnTdude said:
Nobody else likes you, because you're taking stuff at someone else's expense. When you cancelled T-Mobile, they charged back the commission that Google used to subsidize your phone. Google is out a few hundred bucks right now. You seem to think it's all okay because YOU didn't have to pay what you owe. That makes you a parasite, an unrepentant one at that since you seem happy to brag about getting away with it (for now at least).
This isn't howardforums, if you want to brag about exploiting companies, go there for a receptive audience.
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wtf you talking about. what do you think googles ERF is for? if google feels the loss they will charge them for it ... @OP
id wait 4 months before celebrating...thats when they will realize tmos not paying the subsidy
sassyness77 said:
Okay, whoa. I'm sorry you feel angry about this but to call me a parasite? Calm down. As if this truely hurts Google, all I did was find a smarter way to save money in all honesty.
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Not sure how, but you're confusing dishonesty for intelligence. Parasite was the appropriate term, as what you did amounts to stealing and fraud.
sassyness77 said:
Okay, whoa. I'm sorry you feel angry about this but to call me a parasite? Calm down. As if this truely hurts Google, all I did was find a smarter way to save money in all honesty.
Click to expand...
Click to collapse
If you do not like the term, don't be a parasite. You KNOW a Nexus One doesn't cost what you paid for it. You KNOW someone had to take that loss. It doesn't matter if they never charge you back, that's just your feeble attempt at justifying yourself. Off the top of my head, I can think of a few ways to dodge the charge (most of which are more clever than what you're taking pride in). I didn't do any of them because...wait for it...I'm not a parasite.
flybyme said:
wtf you talking about. what do you think googles ERF is for? if google feels the loss they will charge them for it ... @OP
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I am fully aware of what the ERF is for, apparently you don't, so I'll break it down for you.
1) HTC makes, sells and delivers a N1 to Google, HTC charges Google somewhere around, but probably somewhat less than, $530.
2) T-Mobile pays Google a commission for every 2 year contract signed over a N1. New activations pay more than upgrades, which is why the N1 costs more when upgrading your plan.
3) Google takes this commission, and gives it to you by subsidizing the phone down to as low as $180. That $350 difference comes from T-Mobile paying Google.
4) You buy the phone, and pay for the service. Google either gets paid immediately (and receives a chargeback if you cancel or downgrade) or doesn't get a check until you've had the service for 120 days (not sure which, since I'm not privy to the specifics of their agreement, but it's one or the other, probably the former as that's the general way the US cellphone market works).
5) T-Mobile, like most US carriers, uses a billing system which will automatically apply sales commissions on activations, and chargebacks on cancellations. As such, the moment you cancel, T-Mobile's systems take back their money.
6) This leaves Google out the amount of your subsidy ($250-$350), which is essentially the cost of the phone, minus what you paid for it($180-$280). Whether or not they (rightfully) charge you for that loss is irrelevant to the fact they took a material loss.
Welcome to how the real world works. For more info, go to college, or get a job.
ATnTdude said:
I am fully aware of what the ERF is for, apparently you don't, so I'll break it down for you.
1) HTC makes, sells and delivers a N1 to Google, HTC charges Google somewhere around, but probably somewhat less than, $530.
2) T-Mobile pays Google a commission for every 2 year contract signed over a N1. New activations pay more than upgrades, which is why the N1 costs more when upgrading your plan.
3) Google takes this commission, and gives it to you by subsidizing the phone down to as low as $180. That $350 difference comes from T-Mobile paying Google.
4) You buy the phone, and pay for the service. Google either gets paid immediately (and receives a chargeback if you cancel or downgrade) or doesn't get a check until you've had the service for 120 days (not sure which, since I'm not privy to the specifics of their agreement, but it's one or the other, probably the former as that's the general way the US cellphone market works).
5) T-Mobile, like most US carriers, uses a billing system which will automatically apply sales commissions on activations, and chargebacks on cancellations. As such, the moment you cancel, T-Mobile's systems take back their money.
6) This leaves Google out the amount of your subsidy ($250-$350), which is essentially the cost of the phone, minus what you paid for it($180-$280). Whether or not they (rightfully) charge you for that loss is irrelevant to the fact they took a material loss.
Welcome to how the real world works. For more info, go to college, or get a job.
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Google changed their ERF because they felt they could take the loss vs customer backlash who would be forced to pay $750 for the nexus if they werent satisfied with Tmobile. It used to be $350, now its $150. Thats called business.
You do not know the deal that tmobile and google made with each other for the specific subsidy amounts. Tmobile pays google once the 120 days of service are up
FYI i have a B.S.S.E and a minor in business. Its not being a parasite for using valid methods to get a phone for cheap. I dont think you have any understand how business works but you just like to throw around things everyone already knows and thinks it helps your argument...but it doesnt
flybyme said:
You do not know the deal that tmobile and google made with each other for the specific subsidy amounts. Tmobile pays google once the 120 days of service are up
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The "subsidy" is obvious, $250 to $350, because the subsidy is what YOU get. I never said what the "commission" is, and acknowledged I cannot know when the payment is sent, or the exact amount. Try to use the correct word when arguing with people.
...but since you've basically agreed that T-Mobile is financing everything, I rest my case.
ATnTdude said:
...but since you've basically agreed that T-Mobile is financing everything, I rest my case.
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Perfectly stated.....
This thread is going to turn into nothing but flaming... @Op, you knew that starting the thread.... Why? Why do it? Just to brag and wait for how many different ways people can call you out on "ripping off a nexus one?".....
I'm not hear to discuss the issue of getting an n1 for cheap, just to call you out on posting a thread KNOWING you'll get nothing but negative responses..... A lot of that going on on XDA lately and it's kinda sad.....
ATnTdude said:
The "subsidy" is obvious, $250 to $350, because the subsidy is what YOU get. I never said what the "commission" is, and acknowledged I cannot know when the payment is sent, or the exact amount. Try to use the correct word when arguing with people.
...but since you've basically agreed that T-Mobile is financing everything, I rest my case.
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The last part of that statement WAS to tell you when google got their payment.
Tmobile does NOT give google the payment if you cancel your contract. Thats when google steps in and gets their "commission" from you instead of tmo
When you buy the phone from google, you pay google 179. When you have been with tmobile for 120 days, tmobile pays google the rest of the money at their agreed upon rate (between 150-350, we dont know) if you cancel, google takes 150 to take their material losses.
Tmobile isnt footing anything, google is. and google makes sure they dont take a loss from this kind of situation. Note the phone's hardware costs $175, so the immediate material loss is already paid for when you buy the phone.
Congrats, you ripped someone off.
Your mistake was thinking anyone here would care. If you wanted "ZOMG DEWD GRATS BRAH!!!!!11one!!1" you're in the wrong forum.
Yadda yadda, someone is a db.. Let's just wave our hands until the Mods see and close this thread..
Due to the nature of the thread, I will close it down.
Ok.. I posted previously of my samsung galaxy s being sent away november 3rd and going to the store 3 times and calling in 10 times since..they said my phone was gone....and hadn't come back. This was yesterday.....I just called bell customer service hotline and guess what??!!!!!
My phone was signed off by the repair lady at bell on december 29 2010, she received it at the store!! This is bull****!! I have been lied to for the past 2 months or so all the reps saying my phone was gone and even went in person and said it wsnt there.....so I'm asking you guys, I'm gonna pick up my phone tommorow, show them all the dates about shipping to and from repair center...and CLEARLY showing they recevied it DECEMBER 29!!
What can I get out of a company that repeatly lied to me for the past 2 months? Sure ill take the phone but I want compensation for this bull**** management! ...any ideas??
bump could use some help
Sent from HTC Desire Z using XDA App
jark99 said:
bump could use some help
Sent from HTC Desire Z using XDA App
Click to expand...
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Please wait 24hrs before bumping threads...
And to be honest, if you have to ask in a forum I don't think you'll make that much of an impression in the shop.
Just express your anger (which is totally valid btw) but I doubt you can start demanding things or compensation and if you get compensation it will be mostly depending on what the shop is willing to do.
Don't go to a store for this, they can't and probably won't help. Call customer service and tell them you have a problem that you have not been able to get help with and would like to speak to customer retention
Have as much proof of your case as possible. Exact date you brought the phone in, the exact date you got your phone back, the dates you spoke to customer service, etc.
Be nice, be assertive, but never be aggressive and never get angry. When a person is faced with aggressiveness or anger, they become defensive. They have the power in the situation, but you have the ability to change that.
Say your story to as many people as you have to at Bell. Don't be angry if you get passed around to other people. Always keep a record of who you talked to, when you talked to them, how long you spoke and the outcome.
Don't threaten, don't be abusive, don't yell. Do be nice, do smile (believe it or not, it will come through in the call), do be pleasant and always be assertive, but not aggressive.
If you call customer service and get an overseas rep, ask to be transferred to someone in Canada.
What do you want from Bell? What will you ask for them to do? Make sure it's not a ridiculous request.
Something like this is a good start to a phone call...
Hi, I am having a problem that I hope you can help me with. I have been with Bell Mobility for (amount of time with bell). My phone died on (Date) and I brought it in to (Specific Store) for servicing. I was told by the Bell representative that it will take (How long) and I left. When I called back on (Date) to inquire about my phone I was told (Details). I now it can take a while for service from a large company like Samsung, so I waited.
Use expressions like..
I really need your help, It would be great if, I love my phone but, Bell has great coverage but, At the end of my contract I hope Bell has some really nice phones for me to get. Make a little small talk. "I'm in Montreal and we got some snow recently, what's it like where you are?" Being nice can get you sooo far.
If you, are not getting anywhere, insist on speaking to a manager. If they refuse to pass you onto a manager, be persistent, but be nice. If they still refuse, say thank you, hang up and call back to speak to speak to a manager through someone else.
I hope this helped,
Ian
File a complaint with the CCTS.
Sent from my GT-I9000M using XDA App
because im not with bell i called up the repair place a couple of times and they accidentally gave me both the shipping info to and from the repair place. the bell store held onto my phone for 1 week before they sent it to be fixed and 1 week after it was fixed. it could have been a lot longer than a week if i hadnt been in there with the proof it was there and basically yelling at them to give it to me.
arr0ww said:
File a complaint with the CCTS.
Sent from my GT-I9000M using XDA App
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This has nothing to do with the CCTS, wich "rules" the communications.
But rather with consumer service. If you are in Quebec, contact the OPC
http://www.opc.gouv.qc.ca/webforms/PES/PlainteEnLigne/Informations_en.aspx
Call, Complain, *****, Make sure they know your seriously pissed off and won't stand for nothing.
That's about the only advice anyone can give you.... for example, I called Dec 28th about mine, and got the $100 credit at that time. However they kept sending the replacement to the wrong address, I finally received it Jan 26th .... I got back on the phone and raised hell until they reversed my entire months billing since I had no phone due to there screw-ups for that month. End result, my bill has been a total of $29 for 3 months service now between the two credits.
Call the customer service be nice with them and told them your problem and try getting the 100$ credit if this doesn't work you can ask to speak to their supervisor then if it doesn't work the first time try to redo the same process until you find the right person warranty is never a simple thing theres always problems about getting it back to the customer but if your perseverent you'll get what you want.
What has worked for me in the past with poor costumer service and with bureaucracy in general is to constantly call and to keep a track of all communications (record calls and write down who you talked to).
In my experience, as soon as they'll realize dealing with you is more work to them then actually taking care of your phone, they'll take care of your phone..
t1mman said:
This has nothing to do with the CCTS, wich "rules" the communications.
But rather with consumer service. If you are in Quebec, contact the OPC/quote]
first post for me at least.. well
heres my story. bought the SGS on 29th of july. the official froyo jk4 bricked my phone on 24 dec. sent back my phone for repairs...
they lend me a ****ty moto dext. on 5 jan 2011, i called bell, complain, and got a 144$ credit (free caller ID & Voice mail for a year). But that guy at bell DIDNT KNOW the problem about 3 millions phones bricked in canada (pure BS!)
i filed a complain to the address on XDA.
they sent me an email few days about the fact that they were not responsible for that type of complain..
anyway, ive just had my 144$ credit. so no big deal. in my complain i asked for total refund or a new SGS.
finaly, my phone got back, brand new.
Last week, i had a call from the headoffice of bell about my complain (the system work ?!) i was suprised.
talk to that girl, got a 200$ credit.
so try complain to that site. even if they will tell you your at the wrong place.
for a 500$ phone, paid 0$ for it and got 344$ credit, that was a good deal...
...until it dies again !
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Well just came back from Bell and what a messed up day. They spent 30 mins looking for my phone. Found it then said they won't give it to me cause I didn't have orginal receipt...showed them it and they went and got my cell....wtf???? And ontop of that they made somee BS excuses to not give me ANYTHING saying maximum wait time was 12 weeks???? Wth??? Anddd that I couldn't get any special treatment since I was not a Bell customer anymore.....wow...sigh...I was hoping to get my brother bill credited or something.....these stores are ***beep*** up...excuse my language. But bs, I didn't get any compensation what so ever!!
And fyi.. they said they got the phone a day and a half ago, when it clearly states received Dec 29.....stupid store. I'm considering calling customer service and getting something done here its BS!
You do realise that December is the busiest time of the year right? It wouldn't be a surprise to me if it did take them a while to test it and send it off for repair.
It is also fair to expect a receipt when they return the goods to yourself, because otherwise, there is a risk anyone might pick up someone elses.
I'm not defending them, but do you mind if we see the paperwork (with blacked out sections)?