Hi folks, all you have read here about contacting O2 and getting a different reply is true. I have been trying to get the unlock code for my new IIs for a couple of weeks now and have been told various answers, "can not be done till after contract ends" etc., etc., on Thursday spoke to a very helpful girl in customer service Manchester and she got confused came back with the answer but was thinking I needed the PUK code not the network unlock. I then spoke to another guy who she patched me through to, this morning in my email was the network unlock code, he had to request it but that was pretty quick. I was upfront and told him that work issued my IIs and I was at penalty of dismissal if used outside work and so I had to carry 2 phones because my personal is on Orange, told him it was a twelve month contract with O2 so what was the problem, he agreed and I can now use the phone with a dual sim adaptor when it arrives. So the bottom line is KEEP trying persistance means you will get a helpful person in the end.
Unlock and Dual Sim
I read your posting and you mentioned a dual sim adaptor can you expand as work in two countries and have to carry two phones, but in the good old days I got a Nokia and small card that allowed two sims under the battery.
Try here:
http://pricerunner.mobileplace.co.uk/product/508
I use this with my TMo US and O2 Pay and Go when in the UK. Hope this helps!
howardfb said:
Hi folks, all you have read here about contacting O2 and getting a different reply is true. I have been trying to get the unlock code for my new IIs for a couple of weeks now and have been told various answers, "can not be done till after contract ends" etc., etc., on Thursday spoke to a very helpful girl in customer service Manchester and she got confused came back with the answer but was thinking I needed the PUK code not the network unlock. I then spoke to another guy who she patched me through to, this morning in my email was the network unlock code, he had to request it but that was pretty quick. I was upfront and told him that work issued my IIs and I was at penalty of dismissal if used outside work and so I had to carry 2 phones because my personal is on Orange, told him it was a twelve month contract with O2 so what was the problem, he agreed and I can now use the phone with a dual sim adaptor when it arrives. So the bottom line is KEEP trying persistance means you will get a helpful person in the end.
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Can u please give me the unlock code??
Related
well as above really. i had the kaiser for a while now and dont use it much at all because its locked to t-mobile and i got a 3 sim card now with free calls and texts so am using me hermes as my main phone. any idea would be helpful because if its a long way off am going to try and sell my kaiser again.
cheers people
You could try ringing t-mobile and asking them for the unlock code - would cost you £15 and you might need a plausible excuse (such as travelling abroad and wanting to use a local sim card for cheaper calls) but so long as you're long enough into your contract they should let you have it. Can take a few days though....
If calling T-Mobile doesn't work for you, you could always look in ebay for someone selling an unlock service. I purchased mine on ebay for $14.00 (US), provided them with my IMEI, and received the unlock code within 24 hours. I put the code in and it worked like a charm.
Be careful using a 3 sim in another handset other than the 3 handset you upgraded to or took with a contract.
3 have been known to IMEI bar other non 3 specified handsets used by customers with 3 sims.
Thought you guys might like to know this, i did it for free on my hd2 from O2 uk.
Fill the form out and sazam free unlock code in afew days.
http://service.o2.co.uk/IQ/SRVS/CGI...0000002826929629,K=6494,Sxi=8,Case=obj(14790)
Are O2 unlocking them? I thought they werent due too exclusivity. Same with my Dell Streak, I had to use a Rebel SimCard
Sorry to spoil the fun but I just read on that page...
If you're a Pay Monthly customer then you can request for your handset to be unlocked at any time, free of charge. The only exception are handsets which are exclusive to O2
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And from all the press releases bombarded at us, we know that the HTC HD7 is (in the UK) an O2 Exclusive handset
It works. I filled out the form about an hour ago and just got the unlock code e-mailed to me. Tested with a Vodafone sim and it works.
My imei code is 17 digit but the form only accepts 15, What do I do.
Just use the first 15 digits.
Alright, thanks.
I just got my unlock code and all works
Has anyone tried this with a PAYG phone but selecting the word contract in the form instead?
tboy2000 said:
Has anyone tried this with a PAYG phone but selecting the word contract in the form instead?
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I got mine on pay as u go but just put my contract SIM in.
sutt359 said:
I got mine on pay as u go but just put my contract SIM in.
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No I didn't mean that. I meant has someone bought a PAYG HD7 then went to the O2 online form and pretend you bought a contract phone in order to try and cheat to see if they would still send an unlock code?
i also got a pay-n-go phone, but put my simplicity contract sim in
tboy2000 said:
No I didn't mean that. I meant has someone bought a PAYG HD7 then went to the O2 online form and pretend you bought a contract phone in order to try and cheat to see if they would still send an unlock code?
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Whatch this space and I'll report back. I have a 30-day simplicity plan =and brought my phone on PAYG (the new name for buying outright from O2). I have put my request in against my Simplicity mobile number, I am expecting them to honour it under Simplicity so will report back.
I would like to update from my previous post to say I've officially eaten my hat.
As information for others out there, I am on a Sim Only Simplicity price plan and bought my HD7 on PAYG. I filled out the form using my simplicity account information and lo and behold, the following day I got my unlock code. And yes, I tested it and it works.
I have no intention of moving away from O2 at the moment as I signed up during the unlimited data times before they added a cap as well as treating me well, but it's nice to know the option is there later down the line in case.
I guess you chose pay monthly in the choose account option right? I have been on simplicity for around 15 months now so I guess I qualify for unlock as I pay monthly too, even though on simplicity and even though a PAYG handset?
My understanding is that it is an european legal requirement that if you want to use it on another carrier you can (you bought it, you are allowed to use it as you see fit etc.).
However you are still bound to your contract...
Gordon.
I was thinking of getting this device and getting it on PAYG.
Personally I don't really think any other network can offer as good deal for PAYG anyway
Greetings to you all, gurus of the mobile universe.
I just bought a T-Mobile G1 from a friend and it is locked. I bought a code from a guy on ebay and it doesn't work, so he refunded the money.
I still want to unlock it but I don't know anyone who is a Tmo customer (all Sprint in my neck 'o the woods). Is there anyone here willing to file an unlock request for me?
Thanks for help and no thanks for flames.
Cancel this request, as I got impatient and paid a local shop $20 to unlock it for me.
Can just call t-mobile say its an old phone and going out of the country and need unlock code. Dont even need an account with them they ask for a number and give you the code. free
Totally not true.
I tried that route when I bought my Touch Pro II and they flat-out refused to give me a code unless I had been a paying customer for 90 days. I went round and round with the guy on the phone for an hour, talking to two supervisors and they wouldn't budge.
If you aren't a 90+day customer, TMo WILL NOT give you a code.
Hello,
I recentley got a HD7 from o2 with a pay as you go sim because i cant get the HD7 from Orange (my network)
Now I have the phone I have found O2 have Sim locked it so I cannot use my Orange sim in it. I have looked all through XDA developers to see if other people had the same problem.
A lot of people have used http://www.htcimeiunlock.com/htc-hd7-unlock I have been on this site every day for 2 weeks and they cannnot find an unlock code for my ime number.
I have used a cople of other unlock websites i found on google but they all say they cant find the unlock code.
Dose any one have any suggestions? If not dose any one want a HD7 locked to o2?
Sounds tough for you, I had mine unlocked from there within 5 minutes and its an 02 pay as you go, using http://www.htcimeiunlock.com/htc-hd7-unlock.
Yeah I bought an HD7 at the weekend, locked to O2 with the intention of getting it unlocked. First person I tried came back saying they couldn't find an unlock code. Trying again with someone else who promises they use the newest database (costs more) but it's been nearly twenty four hours without anything so I'm guessing no luck again.
The IMEI checker on htcimeiunlock.com says a code isn't in the database so I don't know what to do either. When I check price and availabilty on unlock-now.com it takes me to their order page and costs €35.00 but I haven't really seen them before so not sure if they're legit. HTCCode are around the same price but I've heard quite a few horror stories, so a bit put off now.
And sure enough, another refund due to a lack of code. Going to ring O2 directly, when I asked instore I mentioned that I wasn't on O2 and so couldn't use the web form, so he told me to ring instead.
EDIT: Big fat nope, only after 12 months.
Just used the Live Support feature on the HTCCode website and got a quick response. My phone isn't in the database yet but it should be updated within a fortnight. Took my details to get back to me when that happens.
Looks like I'm playing the waiting game sadly.
.........:-(...
I'm going to be travelling to Thailand from the US on Saturday and would like to know if anyone has been successful with calling AT&T and having them give you the carrier unlock code for the Vivid? I'm a long time AT&T wireless customer (since Cingular e.g. 2002ish) and not sure if that helps also?
I just want to be able to have access to data while in Thailand and won't be making any calls so was thinking I could just get a local prepaid sim card to get data the week I'm there. Make sense or is there something else I should do?
All thoughts are welcome!
You can get your Unlock code off of your ATT account. Login to ATT, mouse over "My ATT", then mouse over "Wiress", then click phone/device. The next page it pulls up will be info for your device. You will see a "Unblock Sim" link, click it and it will give you your unlock code and instructions.
Thanks for the info. But where do you enter the puk code. I type it in the dialer and it just dials a number.
* nevermind google does wonders. I need another company's sim to bring up the option.
Sent from my HTC PH39100 using xda premium
That wont allow you to use a different carrier's sim in your Vivid. Its just to unblock your sim if its been locked. To unlock your phone to use on a different carrier you either have to call AT&T or pay to have it done online.
Lutfen said:
You can get your Unlock code off of your ATT account. Login to ATT, mouse over "My ATT", then mouse over "Wiress", then click phone/device. The next page it pulls up will be info for your device. You will see a "Unblock Sim" link, click it and it will give you your unlock code and instructions.
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I need the phone unlocked, not the sim card. I want to use a carrier in Thailand other than AT&T. I guess I'll suck it up and give AT&T a call to see if they're giving unlock codes for the Vivid yet.
Please post your results from the call. I would like to know if you have any success and what needs to be done.
As jayv81 found out through google, you need another company's sim in order to use the unlock code from ATT. Why is that because your phone is sim locked. Whatever sim you get in Thailand will not work until you go through the unlock process. This process should allow your phone to work in Thailand, verify with ATT though. I had an old Nokia 6230 from Cingular days that I used in Turkey with multiple carriers after I unlocked it using this process.
I called AT&T and they won't provide an unlock code because the phone is still "exclusive" to them. Think I may try one of the websites out there to see if they can generate an unlock code for me. Probably worth $5 or so to give it a shot.
This is probably the most reliable place to unlock it but its a bit more expensive. I went to the site and its on special for about $17 right now.
http://www.youtube.com/watch?v=K1Oa2yy_EGE&feature=youtube_gdata_player
Sent from my HTC PH39100 using xda premium
After a bit of digging around I have a few questions/suggestions -
1 - Did you buy the phone off contract, or with a new line or upgrade discount? If you bought the phone off contract at full price, you have some more pull.
2 - I saw a post on another forum where someone had this issue with previous devices, and the front line rep he spoke with assured him this couldn't be done, but then he asked to speak with Int'l Support, and they were able to do it for him in minutes
3 - Also suggested was to speak with a supervisor and request that a case be opened. Once a case is open with the Case Team, they're more likely to provide you with the unlock code
This is not from personal experience, just some suggestions I've found. As always in these situations, it's best to stay calm and collected, while being assertive at the same time. Screaming and yelling at helpless reps get us nowhere..
Just use ebay 5$ quick and essey most use swiftunlocks and are reliable
I just used this $4.00 service and it literally took 9 minutes for the order to be processed and the unlock code to be sent to me.
http://www.ebay.com/itm/UNLOCK-CODE-For-ATT-HTC-Vivid-Not-Found-IMEI-starting-35629804-/320850117920
They have an online process which is fully automated so it makes this a lot faster.
Oh ya, and the code worked fine with my AT&T VIVID. I have a German SIM card for my business travels and once I put it in my phone it asked for the unlock code. I punched it in and VOILA, it gave me a positive response and said it needed to reboot to complete the process. After the reboot the German SIM card was active in the phone.
Usually, you can unlock your phone six months after you bought your phone.
But I'm not very sure for them can let you go earlier or not. or do they have a temper code for you to unlock your phone.
you can try it, but if you have already bought it for six months, you can unlock it without any questions.