I have contacted BBC Watchdog (for those outside of UK - a consumer affairs watchdog that puts companies on the spot for mis-sold products) about the Blackberry update promised from O2 and how that ad for blackberry support has been removed with customer services saying there are no plans (despite what other people on this forum have said many times in the past) I would urge all other XDA IIs/i owners to do the same, if Watchdog get many of the same complaints - they will action it. We have to put O2 on the spot, enough is enough and it's time to bite back. This is what I sent:
I purchased an XDA IIi in February this year because O2 advertising said that a future rom update would allow me to pick up Blackberry emails. Since then and after many phone calls to their customers service departments, the new son the blackberry update has been withdrawn and customer services at O2 say there is no plans to release an update. There are many complaints like this on an XDA site run by enthusiasts but it seems O2 have turned their back on us. This model cost me a lot of money and was top of their range all year.
XDA still advrertising Blackberry support
Hi,
GOTO http://www.my-xda.com/xda2s_what.html and under 'Email & personal organiser' they are still advertising support for blackberry early 2005. Take a screen shot and email it to wathdog..!
seanrkelly said:
I have contacted BBC Watchdog (for those outside of UK - a consumer affairs watchdog that puts companies on the spot for mis-sold products) about the Blackberry update promised from O2 and how that ad for blackberry support has been removed with customer services saying there are no plans (despite what other people on this forum have said many times in the past) I would urge all other XDA IIs/i owners to do the same, if Watchdog get many of the same complaints - they will action it. We have to put O2 on the spot, enough is enough and it's time to bite back. This is what I sent:
I purchased an XDA IIi in February this year because O2 advertising said that a future rom update would allow me to pick up Blackberry emails. Since then and after many phone calls to their customers service departments, the new son the blackberry update has been withdrawn and customer services at O2 say there is no plans to release an update. There are many complaints like this on an XDA site run by enthusiasts but it seems O2 have turned their back on us. This model cost me a lot of money and was top of their range all year.
Click to expand...
Click to collapse
O2 are launching the new ROM next week, for S and I. Blackberry Connect is on it, and it works fine now - but it didn't at the start of the year.
Twit.
RE: BBC Watchdog - WM2005
Good idea. I have now contacted Watchdog about 02s' customer support regarding the WM2005 on the XDA IIi, please see the message I sent them below. I would suggest that any body else interested in the WM2005 upgrade for the Alpine, send a message to BBC Watchdog, I think this method would be more persuasive on 02 than the petition, although still useful.
http://www.bbc.co.uk/watchdog/index.shtml
Hi,
I am just contacting you regarding the appalling customer service from 02, the mobile phone provider.
They have been contacted by many many people about why they have sold their latest PDA/Phone the XDA IIi(Generic name 'HTC Alpine'), with all the latest processor hardware etc, but only installed the previous release of 'Windows Mobile 2003SE and not the current Microsoft Operating System 'Windows Mobile 2005'. Even though other manufacturers are offering backwood upgrades, in many cases 02 refuse to even contact you if you have made a email enquiry or some get a standard answer ie. "The hardware is not compatible", which of course is rubbish as Microsoft designed a test install of WM2005 for their staff on the previous 02 release the XDA II (Generic name 'Hymalaya). As is usual with the majority of customer helpdesks, they are only mouthpieces and have no way of offering any real or useful information to assist their customers in any meaningful way, although I'm sure the management mouthpieces would disagree!
These PDA/Phones cost alot of money and we as customers should not be ripped off by 02, they must do better, now please.
If you need some more for information go to this site http://forum.xda-developers.com/index.php , you will find plenty more people who are not happy. As you can see you'll get better support from this user run site than from the PDA companies!
Watchdog will not get involved with a WM2005 issue, O2 never promised it, never mentioned compatibility with future OS', and the main point being, don't even make the XDA devices, HTC do.
Alan I am an optimist and very much hope that if we complain enough, we can at least get some useful commincation out of O2 for a can. The XDA IIi has better hardware than many current WM5 devices. There's no reason why it can't run it so if we apply enough pressure, someone may listen.
This is why other manufacturers like Dell and HP remain an attractive and popular choice for users - they offer rom upgrade paths - they don't just dump their customers and move on like O2 have always done.
Alan, Do you work for 02? Sounds like it!
BBC Watchdog is not just about consumer law, it is about customers who feel they have been treated badly by cash grabbing companies who lack any real responsibilty towards their paying customers.
Have you not watched the program? Many companies have relented after customers have their problems aired on the program. We Alpine owners are not asking 02 anything unreasonable it is 02 who are being ignorant and evasive. :evil:
I have nothing to do with O2, I personally detest them, but you have to realise that the vast majority of XDA2i users would not be able to tell you what version of the OS it currently runs, let alone knowing there is the option of an upgrade to anything.
The people here are a very small minority of users who are the gadget lovers, geeks, and tech heads, O2, i-mate, qtek, T-Mobile, Orange, Vodafone, in fact, everyone that sells these things know they can ignore people like us because there are so few of us in comparison to the majority of customers who will blindly buy all the new versions without complaint.
Because *most* companies fail to offer any upgrade path, it becomes acceptable for none to offer it, so therefore, someone who knows nothing about these will argue we aren't being ripped off.
We know it's a raw deal, but this has been going on with WinCE devices for years now, and they never get any better, I very much doubt they will do now.
oh Alan!!!
your not a very excitable person are you...
No, not when it comes to things like this.
I have seen it happen too many times, a device is abandoned when it's this old usually.
The only way we will get 2005 is if a network releases it with 2005 and we copy it, or if a beta or development build is leaked as happened with the XDA2 or XDA2s.
There will be no official upgrade to 2005 for any of us because it would cost the company too much money to support. If it's leaked, and we trash our devices, the company doesn't have to worry about supporting it, and all the issues and questions about upgrading aren't their problem either.
Have I missed something here, what is so spectacularly superb about 2005? It will come with it's own set of bugs and incompatibilities.
Don't you people know anything about Microsoft yet?
I don't think BBC Watchdog would address this. This is because its a very specialised subject, something that won't bother 99.99% of the people who watch the program - they are there to address common issues which will affect many more people...
I think you'd have much more luck writing to the watchdog page of a specialist pocketpc magazine (don't know any off the top of my head) because it will affect a much larger percentage of their audience.
Well it is worth a try anyway. If Watchdog do a piece on bad support and high charges for mobiles etc, which I think is relevent to most users wether techy or not.they may include our bit as well.
I'll be looking at some mobile review sites and see if there are some high profile ones to address this issue too, at least \i'm trying, which is better than accepting the status quo.
Actually, I donly really mind not getting WM5 - it won't change how I use the device - but I do mind then ongoing issue with Blackberry Connect. Hopefully this will be sorted next week - but if past history is anything to go by, I'm not holding my breath!
O2 Blackberry upgrade?
So has O2 confirmed the new rom for next week then? There seems to be one person who says so...... any insiders? Tekguru?
seanrkelly said:
Actually, I donly really mind not getting WM5 - it won't change how I use the device - but I do mind then ongoing issue with Blackberry Connect. Hopefully this will be sorted next week - but if past history is anything to go by, I'm not holding my breath!
Click to expand...
Click to collapse
I agree, not bothered particularily about WM5 as that was never advertised as one of the capabilities of the phone, Blackberry however was.
O2 should definately sort this out, Blackberry was one of the reasons for getting the phone, I've been waiting 6 months now despite being told by O2 that it was due in the spring , it's not good enough.
Slightly off topic but...
WM2005 would give you support for email push from MS Exchange servers, or from web companies providing the service, as opposed to specific Blackberry based systems.
This will seal the market on a corporate level for future roll outs as most companies will already have an Exchange server, and this will integrate well.
At the end of the day if you bought the device with word from the company that sold it to you telling you it would do something in the future that made you buy the device then withdrew this they are at fault. False advertising. As for watchdog not being interested, i'm sure theres many more things 02 and a whole host of other phone companies have and are doing wrong that merits them being put on the spot, problem is has watchdog got the balls to take on such giant organisations?
They've done it with much bigger companies, but the point is it won't satisfy a large enough number of viewers so in their eyes it won't be worth showing. Only a certain number of people are on O2, and a really tiny number choose the XDA2i, and only a small number of those are bothered by the issue in question. Whilst it's a very valid complaint, it doesn't make good TV.
No I agree. So maybe people ought to e-mail with all sorts of different complaints, that way they might dedicate more time for a section on rip off phone companies! At the end of the day you can't win, especially with phone companies, they screw you but just try not to get screwed up about it!
Related
I did see a thread about this somewhere on here but can't find it now.
I called O2s XDA team who said that Stellar (?) will be released on the 15th. Can anyone confirm this as I (meaning Google) can't find any reference to O2 releasing a new XDA on the internet or shall I just move over to T-Mobile?
Spoke to a mate of mine at O2 today, he told me that they won't get this anytime soon. After that I went to the O2 Store, and told them that I'd have to switch providers unless they could tell me that this phone (or any other exciting smart phone...ie HTC Omni,...) would be released on O2 before the end of this year. The guy told me not to hold my breath. ;-)
So now I'm with T-Mobile, and I have to say the phone looks much better than I thought (usually the silver t-mobile finish is quite ugly). Good deal as well.
Hope this helps ;-)
H.
It's definitely coming to O2
Hi,
It's definitely coming to O2 soon. I know someone in the device testing team and they've had several in test for well over a month now.
Only thing I've heard is that in the O2 ROM there's no HTC Home ... so you need to install your own.
Brian
I spoke to the XDA line at O2 on Friday, and they said sometime before christmas...
Sooo waiting until the 15th, then getting a bluetooth GPS and sticking with my Uni (XDA Exec) if a more firm date isn't available!
I've just been on the phone to O2 about cancelling my contract with my O2 XDA Mini S, which runs out in a month. They asked about why I was cancelling it, and I said about moving to T-Mobile for the Vario III. I half expected them to say "well, we're releasing a very similar product in xxx time" since my contract isn't fully up yet, but all the guy said was to check the website for other phones and touted the XDA Trion (TyTN) as a phone to look at.
Unless he's just not a very clever salesperson, I wouldn't expect anything new on the O2 XDA scene for quite a while, or he would've probably tried to get me to stay and wait for it. Plus, they have a certain other phone they may be trying to push to the "smartphone" market coming out in a few weeks...
myk_83 said:
I've just been on the phone to O2 about cancelling my contract with my O2 XDA Mini S, which runs out in a month. They asked about why I was cancelling it, and I said about moving to T-Mobile for the Vario III. I half expected them to say "well, we're releasing a very similar product in xxx time" since my contract isn't fully up yet, but all the guy said was to check the website for other phones and touted the XDA Trion (TyTN) as a phone to look at.
Unless he's just not a very clever salesperson, I wouldn't expect anything new on the O2 XDA scene for quite a while, or he would've probably tried to get me to stay and wait for it. Plus, they have a certain other phone they may be trying to push to the "smartphone" market coming out in a few weeks...
Click to expand...
Click to collapse
I had the same experience, so I got my PAC code & am awaiting my T-Mobile MDA Vario III
Hahahahahaha, you actually think most of the sales staff are clever.
I'm sure some are but most don't have a clue.
myk_83 said:
Plus, they have a certain other phone they may be trying to push to the "smartphone" market coming out in a few weeks...
Click to expand...
Click to collapse
I don't mean to be funny but the Apple iPhone is far from a smartphone its an ipod with phone guts. Its about as good as the LG Prada phone which feels ****tier than a bush walkman from the 80's.
Russ
Deathace said:
I don't mean to be funny but the Apple iPhone is far from a smartphone its an ipod with phone guts. Its about as good as the LG Prada phone which feels ****tier than a bush walkman from the 80's.
Russ
Click to expand...
Click to collapse
Totally agree, there is nothing "smart" about the iPhone. It is, as stated, an Ipod with a phone attached. No push contacts, tasks, calendar or email. there are lots of nice animations on it that make it look pretty but as with most mac products actually make it slower to use.
Anyway this is way off topic, any news on the Kaiser on ot. I suppose the day will come when the thread title is actually true
I totally agree about the iPhone, about unfortunately it seems everyone jumps on bandwagons rather quick these days, and I reckon O2 will try and push the iPhone as something that it isn't. They'll be telling everyone to buy that instead of an XDA, and keeping back new XDAs so they can milk the iPhone to unsuspecting public.
But I like to think the people on this forum, especially, are wise to their ways, and anyone still on O2 will be swiftly signing up to T-Mobile anyway! Just like me
Anyone else have any updates ?
In a German PocketPC Forum a member reported that a German accessories supplier stopped the production because he had the sure message HTC had finished the KAISER production
( http://www.ppc-welt.info/community/showthread.php?t=124775 )
According to this message my actually experience in Germany is that a lot of important sellers cannot deliver the KAISER any more or set their delivery time on - indefinite time - !
...by the way: The German KAISER has a special feature: Keyboards have a QWERTZ-keyboard, not a QWERTY-keyboard as usual.
Dont know if this is relative, but i read somewhere 4got where..i think here, a rumour, that Kaisers in general have been put on production hold due to the fact that two driver software companies are in litigation (in courts) over a patent infringement.
i will try to find the link where i read this and post it
Great news...then HTC has time to sort out the stupid mistakes on this device.
Well look at the bright side.... atleast they are not planning to rip of new customer with the buggy video graphics... but if they are stopping production i doubt they are gonna be releasing any drivers for the Kaiser.... Boo Hoo
If this is about Qualcomm losing against Broadcom in the IP infringement fight, serves HTC right for picking Qualcomm for their core chipset.
It was probably this stupid decision that delayed the Kaiser release, made it expensive to develop it for performance, disallows tech support in the USA, and now it would starve sales because of chipset shortage. Hence, it's not really saving money versus going with an SiRFIII + Xscale or Samsung combination.
Woo, go Qualcomm!
Now can we get recompense for buying a turkey product that HTC can no longer support?
Doesn't that ruling ONLY apply to the US though? HTC sell their phones in a LOT more countries than just the US, so I doubt a US only ruling would affect the overall design of the devices like is being suggested.
As I understand TyTn II is exactly what the Polaris is Plus the keyboard. Now if the production of the TyTn is being stopped due to some litigation issue then how is it that the same does not apply to the Polaris
The post only states that a company that produces accessories for the Kaiser "said" that there will be no more. The statement was NOT made by HTC
perhaps the company supplying the accessories needs to sell of alot of stock and to create a run.... well it wouldnt be the first time hey...
Does anyone know why AT&T discontinued the Tilt?
I'm looking at getting one but before I do I'd like to find out if anyone may know why their not offering them anymore. Thanks.
the tilt came out october of 07 its now 09 and the fuse is also out for att now. i work in customer care for att and its just the tilts time to go. if u are still looking for a tilt i have 2 i am looking to sell at least one of them pm me an offer if ur interested.
Thanks gimini. I thought it may have had something to do with the fuse but just wanted to make sure. I've found one to get but I'll pm you if it falls through.
aeh8 said:
Does anyone know why AT&T discontinued the Tilt?
I'm looking at getting one but before I do I'd like to find out if anyone may know why their not offering them anymore. Thanks.
Click to expand...
Click to collapse
From what I read, they were just yanking them out of the AT$T stores, but they would still be made and available in online stores.
yea i saw on att.com that you can still buy them online only
as of about 9:30 EST today the tilt is nolonger avalible via systemX and only a very limited number of refurbs avalible on line.
p.s. systemX is the replenishment system for AT&T
Walmart.com has them in stock and pretty cheap with the contract renewal.
AT&T had announced some time ago that it is moving to ONE OS for smartphones, and that it has chosen Symbian, with the possible exception of the iPhone/OSX.
Any one know if this is actually going to happen, and when? Cuz it means of course, no more WinMo phones, no more PalmOS, isn't even clear if they'll keep RIM...
neurocutie said:
AT&T had announced some time ago that it is moving to ONE OS for smartphones, and that it has chosen Symbian, with the possible exception of the iPhone/OSX.
Any one know if this is actually going to happen, and when? Cuz it means of course, no more WinMo phones, no more PalmOS, isn't even clear if they'll keep RIM...
Click to expand...
Click to collapse
that would be stupid. i really hope they dont.
neurocutie said:
AT&T had announced some time ago that it is moving to ONE OS for smartphones, and that it has chosen Symbian, with the possible exception of the iPhone/OSX.
Any one know if this is actually going to happen, and when? Cuz it means of course, no more WinMo phones, no more PalmOS, isn't even clear if they'll keep RIM...
Click to expand...
Click to collapse
Good possibility...
AT&T is to Reduce Smartphone OS Support to one or two platforms
Posted by SK in December 8th, 2008
http://www.cellphonesmarket.com/news/tag/att-symbian/
AT&T is looking to reduce the number of phone operating systems supported by its own-brand phones to just one or two platforms. Speaking at the Symbian Partner Conference, Roger Smith, director of next-generation services at AT&T, warned that Java based handsets had been problematic, mainly due to in-house management issues - and hinted that Symbian
[...]
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Click to collapse
More info on this..
http://techblips.dailyradar.com/story/at_t_hopes_for_single_smart_phone_os/
AT&T dreams of single smartphone OS, will probably keep dreaming
Published 12/5/2008 by Darren Murph at Engadget Mobile
... Okay, so we fully understand that it would make life a lot easier on AT&T if every smartphone on its network used the same operating system, but we're not so sure we like the idea of losing the whole "ability to choose." Speaking at the Symbian Partner Event in San Francisco, AT&T's Roger Smith (director of next generation services, data product realization at AT&T) reportedly stated that he wanted to "standardize on a single operating system for AT&T-branded smartphones as part of a dramatic consolidation of its mobile platforms over the next few years." ...
*********************************************************************************
AT&T dreams of single smartphone OS, will probably keep dreaming
Published 12/5/2008 by Darren Murph at Engadget
Okay, so we fully understand that it would make life a lot easier on AT&T if every smartphone on its network used the same operating system, but we're not so sure we like the idea of losing the whole "ability to choose." Speaking at the Symbian Partner Event in San Francisco, AT&T's Roger Smith (director of next generation services, data product realization at AT&T) reportedly stated that he wanted to "standardize on a single operating system for AT&T-branded smartphones as part of a dramatic consolidation of its mobile platforms over the next few years." ...
**************************************************************************************
Single OS for smartphones desired by AT&T, possibly Symbian
Published 12/6/2008 by James at Phones Review
... Basically, AT&T believes the smartphone will become the largest portion of mobile phones connecting to their network come 2014, and wishes to avoid platform fragmentation which makes it difficult to develop mobile apps. Speaking at the Symbian Partner Event in San Francisco, Roger Smith, director of next generation services, data product realization at AT&T said that Symbian is very credible and a likely candidate to become the singular operating system. Full article here ...
I just picked up a new one on ebay lastnight for $150
Well I need to return my tilt for a new one.. well prob refurnished (hardware problems).. whats the odds of me getting a NEW Fuse as a upgrade??
gogorob said:
Well I need to return my tilt for a new one.. well prob refurnished (hardware problems).. whats the odds of me getting a NEW Fuse as a upgrade??
Click to expand...
Click to collapse
Read here for your chances
http://forum.xda-developers.com/showthread.php?t=444726
I made this thread because I'm pretty sure other threads are made of this topic but I wanted to create a newer one since all these new products are coming out.
I would choose Apple because:
1)Selling over priced, under powered (for the price) computers that have no customization (well barely and I mean like building your own)
2) Changing the animal on their OS, add a .1, add features that can come in an update, and calling it a whole new OS.
3) Selling the iPhone and making the iPad (the iPod touch seems like the only good Apple Product). They don't know what the term "smart" phone means. I mean no multi tasking, boring, un-creative UI. The features in the iPhone/iPad may have been ground breaking 7 years ago but not today.
4) How it makes the fanboyz/fangirlz go crazy about the product because they hypnotized them about how they are good and the other companies are evil. The fanboyz/fangirlz are mad because they spent a lot of cash on an over priced piece of doo-doop) and they have to unleash their anger on past mistakes of another company while forgetting about the new features in the product today.
I like only one thing of apple products and mostly their software for computers: They have pretty good video editing software and that is pretty much it.
Unleash your inner fanboy/fangirl and just rant.
Apple has done a lot for the world though, with the ipod influencing other MP3 players, as well as showing that the linux based operating system can be used in mainstream media. I'd go more with AT&T and verizon mostly because of the monopolies that they have on the cell phone market right now. I'd rather have no contract phones which allow a pay per use plan. Either that or Walmart because of their screwing consumers.
All the oil/petroleum companys!!!!!!!!!!!!!
AndroidNoobie said:
I made this thread because I'm pretty sure other threads are made of this topic but I wanted to create a newer one since all these new products are coming out.
I would choose Apple because:
1)Selling over priced, under powered (for the price) computers that have no customization (well barely and I mean like building your own)
2) Changing the animal on their OS, add a .1, add features that can come in an update, and calling it a whole new OS.
3) Selling the iPhone and making the iPad (the iPod touch seems like the only good Apple Product). They don't know what the term "smart" phone means. I mean no multi tasking, boring, un-creative UI. The features in the iPhone/iPad may have been ground breaking 7 years ago but not today.
4) How it makes the fanboyz/fangirlz go crazy about the product because they hypnotized them about how they are good and the other companies are evil. The fanboyz/fangirlz are mad because they spent a lot of cash on an over priced piece of doo-doop) and they have to unleash their anger on past mistakes of another company while forgetting about the new features in the product today.
I like only one thing of apple products and mostly their software for computers: They have pretty good video editing software and that is pretty much it.
Unleash your inner fanboy/fangirl and just rant.
Click to expand...
Click to collapse
I agree with you completely. Don't forget Quicktime (terrible UI and runs background services), iTunes (way to lock up music, Apple), iPods (same dial, same disk space, half the price elsewhere), and the iPod touch (what's the purpose or purchasing a stand-alone portable media wifi device again? that must come in real handy on the beach, in clubs, bars, and everywhere else wifi doesn't exist).
Also, who can really respect a company that basically releases dumbed-down technology basically saying that their customers are slow and stupid and lack self-respect when it comes to not being able to customize their portable devices? Notice how in the Windows Phone 7 Series walk-through found on MSDN today, the president/manager of the project said, "If you buy the phone we are going to let you customize it."
Also, special mention for Verizon, who really has worked hard to rip off the average consumer.
verizon. worst company ever.
AT$T has to go. This is undoutedly the worst company in the world. They have their heads so far up Apple's ass they should be called Apple T$T.
They simply do not care that people hate them, they have no new phones, except updated Tilts and Diamonds. They have the absolute worst customer service
http://digitaldaily.allthingsd.com/...sumer-reports-best-cell-phone-service-survey/
Latest example: My wife and I split ( no big deal , long time coming ) she decided that she wanted to take the iPhone that I bought her and the Propel that I bought her son, both of which I had put on my account, and get her own acount with AT$T. Without any notice to me, AT$T allowed her to take the phones and signed her up to two new two year contracts, and as I only found out yesterday, charged me with $300 dollars in early termination fees. When I challenged them on this, they said that I can always continue to pay for the numbers until the contract runs out. I asked them , since they allowed her to take the phone off of my account, why don't they just terminate the contract.
They informed me that the contract was for the numbers not the handsets. And that who ever was using the handsets, was out of their control. They further said that the contracts are meant to offset the subsidizing of the phones. I clearly pointed out that holding me to the balance of the original contract for the phones and then signing them up to two new two year contracts for the same two phones, was " double dipping " and that any reasonable customer service rep who wanted to keep a 7 year customer with four phones on AT$T would see that by cancelling the two contracts, AT$T was not losing any money and had infact guaranteed themselves more money by signing the ex and her son to two new 2 year contracts.
At which point they continued their mantra " the contract was for the phone numbers, not the phones themselves. " At which point, I cancelled the two phones that I had that were out of contract. Put the ex and her son's # on suspended service for $9.99 a month until the contract expires. And now must make a decision on what to do with my iPhone in July when that contract runs out. In the last seven years, I have paid AT$T $ 10,000- $14,000 in connection fees, and some dope in their customer service dept is forcing me to go elsewhere over $300 in early termination fees that are being paid for by " double dipping " in another account. Stupidity like this has got to go.
Where would this company be if Steve Jobs decides to yank there heads out of his butt ?
Oh Yeah, iPhone, Mac Book, iPod touch, 2 iMacs, U2 iPod classic = Apple Fanboy here.
Everybody hates the people who " get it "
Rogers Wireless, which used to be Rogers AT&T. We're seeing a pattern here
Probably AT&T. AT&T has terrible service nearly everywhere, crappy customer service (moreso than most telcos), and poor overall selection of devices.
Ever since the iPhone was introduced, AT&T has basically given up on maintaining their network at a usable level. The worst is when you call their terrible customer service only to be greeted by a voice announcing that they are "home of the iPhone" before you actually get help. I don't hate the iPhone, I have a few of them in fact, but I hate how AT&T having exclusivity over the iPhone has led to them ignoring all other aspects of their company.
They've almost forgotten about Windows Mobile and have completely ignored Android and WebOS devices, instead opting for more feature phones, because we all need more $20 Nokias and Samsungs. AT&T stopped trying once they got exclusivity of the iPhone, figuring that they wouldn't have to actually get business by being good at what they do, but rather by forcing people into switching in order to get their desired device.
If you don't believe me about the terrible customer service, I have a story for you. For Christmas of 2009, my mother and sister wanted iPhone 3GSes to replace their aging original iPhones. My father I waited to go to the AT&T store until the night before, because one of the incompetent CS representatives we talked to over the phone said that the original iPhones would deactivate, and we didn't want them deactivated for very long, should they need their phones. However, this was untrue, meaning we had to wait in long lines on Christmas Eve when we could have bought the iPhones months ago with no negative effects
After we finally got served by a representative, we were told that the bill we had mailed out almost two weeks ago still hadn't been processed yet, and in order to pay the lower upgrade price instead of the full retail price (~$500), we would have to pay the bill at the store, and have the check we mailed out be credited to our account. After we did that, the lady sold us the iPhones, which seemed fine. Except it wasn't fine, since she upgraded of the iPhones on my father's account, instead of my mother's which was a pain to deal with when we bought my father an iPhone a few weeks later. After we finally got the iPhones and drove home, we immediately got a call from the AT&T store, letting us know that the woman who sold us the iPhones had forgotten to put one of them back in the box after activating it, meaning we had to drive back again and pick up the phone which they forgot. The moral of this story is that AT&T is a horrible company, and a good portion of their customer service representatives are incapable of doing their jobs properly or giving correct information.
I actually have a few more AT&T stories to share, but I think I'd probably run past the 10,000 character post limit were I to share them all
AT&T...I left them a few years ago because of their ripoff plans, iphonia, no customer support, etc.
No point mentioning any as basically every coporation would be on my hit list
Fallen Spartan said:
No point mentioning any as basically every coporation would be on my hit list
Click to expand...
Click to collapse
This is true! I listed one, but could have easily listed hundreds!
I'm not against corporations in general; I'd love to take money from consumers to better myself. But I do have a problem with every Apple idiot thinking Apple is doing great when really they are just taking advantage of people without their own identities and morons.
Yesterday's closing stock prices:
Microsoft>$28.63
RIM ( Blackberry )>$70.40
Nokia>$13.35
Motorola>$7.05
Palm>$9.31
HTC Corp.>$9.65
Apple>$201.47
Wow, sure must be a lot of us idiot, identity lacking , morons, getting taken advantage of by Apple.
Down with Tootsie Roll Industries, Inc.!
denco7 said:
Yesterday's closing stock prices:
Microsoft>$28.63
RIM ( Blackberry )>$70.40
Nokia>$13.35
Motorola>$7.05
Palm>$9.31
HTC Corp.>$9.65
Apple>$201.47
Wow, sure must be a lot of us idiot, identity lacking , morons, getting taken advantage of by Apple.
Click to expand...
Click to collapse
And don't forgot Google at $543!
galaxys said:
And don't forgot Google at $543!
Click to expand...
Click to collapse
Lawlz. Apple got pwned. Google gets lot of money from gmail, gtalk, google maps, etc. Plus they put all that on their android phones too.
Apple
Check this out:
http://www.businessinsider.com/the-...nvironment-2009-9#15-archer-daniels-midland-1
flyboy
denco7 said:
Yesterday's closing stock prices:
Microsoft>$28.63
RIM ( Blackberry )>$70.40
Nokia>$13.35
Motorola>$7.05
Palm>$9.31
HTC Corp.>$9.65
Apple>$201.47
Wow, sure must be a lot of us idiot, identity lacking , morons, getting taken advantage of by Apple.
Click to expand...
Click to collapse
I'm hoping that this is sarcasm and that you realize that this is actually support against Apple's dominance. Stock prices for the most part are based on hype and a LACK of knowledge about a company. There's more idiots than smart people in the US, so a company like Apple should thrive. George W. Bush got elected twice. There are plenty of idiots around to think Apple is worth it.
A carpet die company somewhere in LA county. The XXXX told me to XXXX when I asked if they could sell me a smaller portion of carpet die for a smaller price.
Mod Edit: Foul language not acceptable, rules of XDA, juniors visit the site, warning given.
poetryrocksalot said:
A carpet die company somewhere in LA county. The XXXX told me to XXXX when I asked if they could sell me a smaller portion of carpet die for a smaller price.
Click to expand...
Click to collapse
hahahahhahaa
I have a retailer business here in Singapore. We sell mobile phone accessories along with our retails of the latest mobile phones. The Peterson Group was introduced to me by a friend of mine when my distributor failed to meet my needs. At first, it was a good deal. They have the latest model of almost all accessories in the market. They showed us samples and made great deals for us. Since we are new partners, they even threw some free accessories in the package as well.
They have nice staff, very accommodating. My business clicked and many people came to us since the products that we have are fresh from the market and we are on the lead compared to our competitors. While their product is still being shipped, ours are already nearly out of stock. I was even dreaming of expanding our business, renting stalls in big malls or even bring my business to Jakarta, Indonesia where my wife’s family resides. However though, the reality became a nightmare when about 3 months after I signed contract with The Peterson Group, the complaints on our products’ defect came frequently. We dealt with angry and frustrated customers. We know this is normal in this kind of business and we dealt each complaint with patience.
There were times that I was even the one who defended TPG and thought that maybe some of the customers break their chargers in purpose to get a refund. When one customer threatened to sue of having fraud products, it is when I became alarmed. The test and sample products seemed to be working but why is it that the deliveries are not working when they should be? I tried contacting TPG about this. After hundreds of connecting calls to so many people and telling my story a few thousand more, I was finally promised that they would conduct an investigation on this. I decided to give them a chance to redeem themselves. After two weeks, no one came and when I called, I get connected to voicemail and no one called me back. I now know that I have been deceived. I don’t want others to lose thousands of dollars like me. I am now working with my attorney on legal actions that I can take against them.
.
You have to sue them, dude. It is against the law to sell defected products.
Reply to The Peterson Group Fraud Company Failed Promises
Heard of this issue a year ago but wasn’t sure the details behind it.
Every business has its own flaws. It may be that they just made a huge miscalculation at that time.
How do these scammers even get away from bad things they do? As I know it, The Peterson Group is one of the leading wholesalers of mobile accessories in Asia. Is this account true?
Is The Peterson Group still operating until now? How far will they be able to fool everyone?
There are a lot of fraud people especially in these kinds of business. With a lot of available products around offering the same brand, you would not know which one is legit.
I don’t think The Peterson Group can do this kind of thing. I have been with them for a few years now and nothing like this happened.
Same issue for me.
Same issue for me. But I wasn’t able to realize it before hand since the communication was constant. First, they were not able to deliver my products on time which caused me precious business time and kept me from reaching my monthly goal quota. The representative I talked to said that they were having big update on their shipping lines which halted some of their operations but I was promised that they are to deliver in one week’s time. I relented. They delivered after a week and a day. I let it pass. One time, when my staff was showing the functionality of one of the accessories to a potential customer, it suddenly burst into flames. The shame that I have felt in front of that shocked customer was really to the core. It also caused us a lot of money and I even suspended my staff, thinking that he has demonstrated wrong while we do the investigations. Our electrics engineer checked and it showed that there are defects on the product itself. We also checked the other deliveries and it confirmed that the products have been created from different parts of dismantled brands. I immediately contacted The Peterson Group regarding this. To make the matters worse, complaints started pouring out as well from emails, calls and personal means. I decided to end it when they weren’t able to give me anymore excuses. I am now with a different distributor.
I am actually wondering how they get away with it? They even hire people around to get involved. I hear they are a big company. How do they manage to fool even the government?