OKay, so I have had My Tmo(USA) MDA (HTC wizard) forapproximately 13 days. Today while trying to transfer a ringtone from my old phone via bluetooth, my phone restarted and stalled during the booting. I soft-reset the device and the same thing happened, and again a third time. After which I decided to bite the bullet and do a hard-reset. After the reset the phone goes even less into the boot screen (the rainbow icon does not appear like it did before) then the screen goes dim and the device shuts off. I have called tech support at tmo to no avail, I have also tried going into bootloader mode with no response. the battery was at 60% when this started so i know this isn't a power issue.
any thoughts, input or help on this matter will be greatly appreciated.
my safegaurd is to exchange the phone tomorrow, but this is a last resort.
EXCHANGE IT! Dont wait till its too late. Just get a new one. You weren't even doing anything that would normally cause this type of result. You have nothing to loose by exchanging it, other than a little time, any data on the phone is gone anyways.
You sure you did a hard reset? I don't mean to be a jerk, and I'm not saying you don't know what your doing I am simply suggesting that you double check. Make sure you get to the black "press send to format storage, any other key to exit" and press "SEND" =)
Hope you get back up and running soon; Lew
Swap it. You weren't doing anything that could have led to YOU "bricking" it.
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Guys, i have a Diamond, but, yesterday the diamond turn off, and don´t turn on, i tried to do a soft and hard reset and nothing, i tried to enter in bootmode and nothing, when i put the battery the screen turn on, and the diamond vibre, but nothing else, what i can do??
rmorera84 said:
Guys, i have a Diamond, but, yesterday the diamond turn off, and don´t turn on, i tried to do a soft and hard reset and nothing, i tried to enter in bootmode and nothing, when i put the battery the screen turn on, and the diamond vibre, but nothing else, what i can do??
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Click to collapse
what did you do *before* your diamond stopped turning on?? unless you had a completely unpredicted system meltdown of your diamond for injecting it with super high voltage. it is rare for it to not power off unless you did something ... so please elaborate so we can assist better.
Ok, yesterday i use the phone like anothe normal day, in the night i turn off the phone, and in the morning, when i tried to turn on, i have this problem, for example, when a tried to do a soft, hard reset, the screen is in black, when a conect the phone to the usb the screen is black, is, i left the phone alone, in 3 minutes the black screen again, i don´t know why.
any LED activity when plugged into USB?
I think it is a major manufacture problem
I had the same problem, taking out the battery waiting a while and inserting it back, will solve the problem for some time but it will happen again.
Finally I sent it to the HTC support center.
I don't understand why HTC didn't recall.
If you'll search this forum you'll see the same problem in different stages, some times it's a blank screen but the phone will ring and some are just freeze.
Hi, I've had my Diamond for about a month soon and it started earlier this week by not wanting to come on at all. Been taking out the battery for a few days but eventually got fed up and did a hardware reset tonight. Not long after that it just suddenly turned itself off and I couldn't get it back on again. I thought I'd pack it back into the box it came in and send it back tomorrow and took out the sim card. After that it came to life again.
Happened to get a call after that and that call was suddenly disconnected without any reason.
So I am not very happy with this phone at the moment. Would appreciate any advice or if you know for sure it can't be sorted maybe I should send it back and ask for another one?
Blazeitup123 said:
any LED activity when plugged into USB?
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Click to collapse
Nothing, but one time the pc detect the phone, but later nothing.
No Led activity either on mine when it went dead.
When the Phone goes dead, try cooling the phone down as much as possible, and try starting it up again.....
There is a problem with the HTC Diamond in that it can cook itself (excessive heat), due to the auto over temp function crashing and not switching off the phone..... (That's what I have been told at least...)
I know over around 5 Diamonds so far that have had this issue, where the symptoms slowly get worse...
Have a look at this thread....
http://forum.xda-developers.com/showthread.php?p=2905775#post2905775
PLEASE P.M. me if you have any of the symptoms described in the thread...
I have been TRYING to get my Diamond fixed under warranty now for 2 months with little success... And I kinda need to know how wide spread this problem is to proceed any further.
could not turn on after blank screen ...
Hello,
I've had the same issue as rmorera, and after I hard reseted the phone all went o.k.. BUT after I reinstalled part of the small apps I use, the phone started to go off again. So, the problem seems to be in the software ...
I believe the cause might be the SRS WOW which I use. I installed the .cab, then the .reg file provided (ufortunatelly I don't remember from which thread I got the files ...). And shortly after, the phone stopped working. I uninstalled the software, and now it works! Could it be that the SRS WoW did this?
I tried to reinstall the SRS WoW and I found that if enabled for "Internal (Stereo)" instead of "Headphones" it gets my phone shut when the WM blanks the screen. If I select the "Headphones" options the issue seems to disappear.
Still, the SRS WoW damages the volume buttons action, but I think this issue is on another thread ...
This morning i was using my phone every thing was good and all the sudden this message came up it said my internal memory was full
when i checked it it said its 96 mb out of 96 mb
and when i went to my documents it had no folders excpet for pictures and music
so basiaclly my internal memory went missing and i am not talking about storage memory.
Then i soft reset it and it got stuck at the green screen and even if it goes to the the next screen it just gets stuckk. I cant get it to hard reset i
have treid to do everyyy single thing searched on google watched videos on it its not doing it. Also i have not downlaoded any thing illeagal or
any thing. Also i bought this from some one and it was brand new but i forgot to ask him for warranty and he didnt give me any paper work so does htc sell their phones with like warrantty or some thing??
also if like i try to use a rom on it thats made by like you guys how do i install that??
because my phone doesnt go past windows mobile screen ???
Thanks Guys
You said you can't get it to hard reset?
Did you do it following these instructions: http://wiki.xda-developers.com/index.php?pagename=Diamond_HardReset
NOTE: you will lose all your settings, contacts etc.
i have done every thing to hard reset but i cant
becuase my device gets stuck at windows mobile screen
1. Pull out the stylus.
2. With the device turned on, press and hold the VOLUME DOWN and ENTER buttons "aka the center button" , then press the RESET button with the stylus tip.
3. Release the RESET button, but continue pressing the VOLUME DOWN and ENTER buttons until you see this message on the screen:
but it says when the device turned on my device gets stuck at that screen but i have tried like every thing
i press and hold volume down and enter and then i press reset button then i release reset button and once the phone starts it goes to diamond screen and those little numbers at the bottom of screen come up.
First, do you have insurance through your carrier? It doesn't matter where you bought it if you have this.
Second, there is another way to hard reset phone besides those instructions. Sprint Customer Care had to walk me through that, different that what is in manual.
Last resort - HTC should cover within one year, they know the age. Call, maybe "gift" (forgive me for suggesting lying, but I have done that when I can't find receipt). I have had phones covered, it has to be sent in to be replaced, a pain, but probably last resort.
Hey everybody,
I was going out yesterday and I was in a bar when I tried turning on the screen of my Diamond, but nothing happened. I wasn't able to turn on the screen at all. So I pushed the soft-reset button, but again nothing seemed to happen. I didn't think too much of it, but this morning it still doesn't do antyhing. I managed to find out the following: it does seem to respond to volume keys being pressed; because I can hear the sounds and it will vibrate when I hold it down. The light thing seems dead, because it doesn't light up when I'm charging it. Also, I'm still able to set up ActiveSync connection and even flash different ROMS.
Any hints on what to do here? My device doesn't have ensurance or anything, and it was hard-SPL'd + SIM unlocked, so will guarantee cover this? (Device is not older than 6 months)
Kind regards,
ToxicWasted
Seems like a hardware problem, so you have to send it on guarantee but be sure to flash stock ROM and SPL back. If you need to use the screen of your phone try a program called My Mobiler.
Hello guy,
After flashing new rom (official release) on my Blackstone, works fine for a month, after start the home screen being black like the phone is off but he was not. I try first hard reset from the button located next to the sim card, splash screen appears after went black again. I did not realized is a problem with the screen and I perform a hard reset (volume up+down & power up) . The phone perform the hard reset because I heard the power up sound, plus for about one minute I have the screen on, asking me to make the screen line up. During the screen line up the screen went black again and no way to see it showing something again. The problem is in active sync the phone is not recognized anymore, I can't flash it again (I try run RUU but give a error message to connect the phone) plus I'm going blind without seeing anything on the screen. My question is there is any way to solve this problem.
Thank you in advance.
Although screen is black, you should still be able to get into bootloader by normal procedure (turn off device, hold vol down & then press power on). Once in bootloader try flashing (you may wanna try returning phone to stock rom as it sounds like your screen has become loose from motherboard and needs fixed under warranty).
To return to stock rom follow guidelines at bottom of first post in this thread.
Still not working
Thank you for the quick reply, I manage to flash it again with the original rom, but nothing happen, the screen is still black. Probably as you said is something wrong with the display. Another problem is I don't have any more warranty; maybe there is a solution to solve the problem?
The Blackstone is out for less than one Year. Your should really have warranty. oO
Yes you wright but I’m 10000 km from home where who knows where the receipt is. Still hopping there is a solution, maybe I can fix it somehow. By the time I get home the waranty is gone. Thanks.
open it up, and attach the ribbon cable back in, just take your time if you need the htc touch hd service manual, i have it. if you wish to use it let me know i will post it here.
That is going to be a big help because I never open up a phone, I watch couple of times some videos on you tube but that’s all about. Anyway I have to open it because I flash it with 3 different roms and still the screen is black. Even when flashing does not showing anything on the screen. I remember for my old blackjack I had a app called My Mobile to see the screen on your desktop I install that I so the splash screen , the align the screen but I couldn’t go more taping the screen of the phone by looking to the desktop.
Thank you for your help and I waiting for the service manual.
Thanks’ one more time.
You can get the service manual here: http://htcdriver.com/index.php?page=htc-blackstone-touch-hd-service-manual
Start downloading. Thank you
Keep us up-to-date on your progress so we can aid & assist if possible
Ta
Rick
Fallen Spartan said:
Keep us up-to-date on your progress so we can aid & assist if possible
Ta
Rick
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Click to collapse
Thank you,
First I have to find a place where I can buy the tools, probably in couple of days I let you know about the evolution of the HTC operation.
You dont have the possibility to contact youre retailer and require a copy of the receipt?
Since the phone got an IMEI number, you could probably just send them the phone and they'll see that you still have warranty on it.
I'd call them before sending the phone, also.. don't forget to restore the spl etc..
So. My Moto G is completely un modded, not rooted, and is exactly stock how I bought it and haven't changed any of the software. My Moto G has been getting slower in the past couple of months with everything going slower than usual. I bought my phone in February 2014.
Yesterday while I was at school, in my pocket I had my phone. I felt random vibrations in timed cycles. So I pulled out my phone and had a lol at it randomly rebooted but came back to the home screen. As I started to use it just to send a couple of messages it rebooted again but this time after the reboot animations they just went on and on, what I've found out to be called a boot loop.
So I went home did some research and figured I would have to factory reset. I couldn't get into the phone therefore I had to do it externally. I got the the menu thing ( I think it's called fast boot menu ) and I wanted to select newer bootup or power up just to see if that would possibly stop the boot loop. I selected it and got into my phone, into setting and factory erased my phone.
Well I factory erased my phone and re installed the apps I on,y essentially use or NEED such a social media, within this time there was no unusual activity. Shortly after my phone randomly rebooted ( after downloading the apps ) and turned off, and then went in to the former boot loop! I was furious!
Well here I am, left it overnight for charge and it's been looping for 10 hours. I tried going back into the fast boot menu, the first time I got into it this morning I selected recovery in hope to reset it, however the screen said no command with the android and the exclamation point. The second time I got into the menu I tried 'Factory' and it just rebooted and back into the cycle.
At one point I did get into my phone however shortly after that guess what happened, it turned off and rebooted. And back into the vicious cycle.
I am led to believe it's the power button that's causing the problem ( correct me if I am wrong ) as when I did manage to get I to the phone I did try pressing the power button to investigate this and on some occasions in did lock the phone but in several others it displayed the power off popup and then turned off shortly after indicating that I was holding the button down which I definitely wasn't doing.
So where would I go from this? Do I call Motorola, try flashing a stock ROM ( it's completely stock ATM , I don't know how to do this so if I have to do this can you please explain briefly ) or try going back into the fast boot and go into recovery and try and get rid of no command ( if I can, and how ? ).
Please any help would be very appreciated!
Thanks in advance.
PS you don't think it's the back cover that's doing it because it took that off last night '
kevlarpatel said:
Do I call Motorola, try flashing a stock ROM
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Since your phone is completely stock, don't start tempering with it now. Just return the phone. But you have to act quick, warranty is about to expire.
doppelhelix said:
Since your phone is completely stock, don't start tempering with it now. Just return the phone. But you have to act quick, warranty is about to expire.
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Hi, I had a look online and came across a forum post saying it was a jammed or sticky power button and the poster stated to hit the power button side of the phone on a desk a couple times and it will go back to normal. I'm glad to say it did work after I hit it a couple times, as fast as ever now due to the reset!
I was wondering if I call Motorola would they give me a free new moto g out of it, as I see it as an opportunity to do so, or will they just prompt me to send it so they can repair it under warranty? Is it worth calling ?