The following (long!) post was originally posted at the PointUI forum, but I thought it best to cross post it here. I've tried to organize it as best as I can and appreciate those with the patience to read it and the good will to offer help.
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My AT&T Tilt (HTC TyTN II) is basically out of commision right now, and I can only track the source of the problems back to the latest update of PointUI (v1.02b, Feb. 4th 2008), as I've done nothing else with the phone since. However, seeing as how I've uninstalled PointUI and the problems persist (and are getting worse), I suspect a virus is afoot, or some other lovely problem.
Since the update, I've experienced the same problems as everyone else on this PointUI thread (system hangs on "running apps" screen and randomly), but in addition to that, several other things. I am running the stock AT&T ROM without the bloatware. These have been my symptoms for the most part since then:
Periodically, animations between menus would slow down considerably and sometimes freeze for a moment, even when I had nothing else running in the background. This would happen for any menu: the cog, the bottom bar, favorites, etc.
The touchscreen would stop working (usually, only within PointUI). This usually happened when animations would slow down, but it would also occur alone, randomly. The hardware buttons would still work during touchscreen failure, usually, but sometimes they wouldn't, and I would have to soft reset.
Sometimes, the power button wouldn't work, and I would press it several times thinking I didn't do it hard enough the first few times. After ~20 seconds, the screen would turn itself off and on. When the screen was on, it would not responding to touches.
The PointUI top bar that appears when using any application would, at random, not work. By this I mean when I would tap it, it's like it wasn't even there -- the Start menu would come down, or the volume control, date/time, etc. depending on where I tapped it. Also, the top right button (red X, or the check mark) would not display correctly in programs or the today screen (a check mark when it should be an X, etc.), randomly, and would not be responsive.
Yesterday (Feb. 23rd), things took a turn for the worse. Here's what happened:
When I started up Tom Tom, the screen went completely non-responsive. Only buttons would work.
After exiting Tom Tom (in an attempt to restart it), the touchscreen would continue not to work, both in PointUI and regular old Windows.
Shortly following this, buttons would stop working, and the entire phone would freeze up. Couldn't turn the touchscreen on and off. I did a soft reset.
During startup, when it showed the AT&T logo, the screen dimmed itself to the lowest brightness setting (it never does this). It would remain this way all the way through the bootup process and into Windows as well, never getting any brighter. Even after going to the backlight settings and increasing the brightness, the screen would get brighter, but would never turn off.
Once in Windows, the touchscreen was completely non-responsive. Buttons would still work, but everything would move really slow.
The screen would never turn itself off. Also, when pressing buttons, the screen would never get any brighter.
After mashing the buttons a bit (in anger, yes, but lightly), the touchscreen alignment application came up, asking me to touch the screen in a few places. This worked.
Then, a call came in. The screen froze during the animation for the notification of an incoming call. Also, the phone started to ring, but within 1 second stopped. However, it would vibrate nonstop (my phone is setup to ring and vibrate at the same time) till the end of the earth!
At this point, none of the buttons would work, not even the power button. Did a soft reset.
This was followed by the same exact symptoms ~4 times (touch screen not working, never turning off and staying at the same brightness level, etc). Outgoing calls would work ok, but each time, a call would come in and freeze up my phone.
Eventually, after several resets, the touchscreen would work without having to mash the buttons to get the touchscreen alignment app running. However, it would still freeze on incoming calls (only).
Somewhere between all the resets, I realized that sliding out the keyboard would never switch the screen to landscape. I can still type and my text would show up on-screen, and screen taps still work properly (even touchflo), but all of this would occur while still in portrait mode.
Lastly, the power button would only work once. It can turn the screen off, but not back on, ever.
Somewhere, between the resets, I uninstalled PointUI, which did nothing. I also tried running Sprite Backup, which would never open (and still doesn't at time of writing)!
Before the PointUI update, none of these symptoms were present (earlier release was v1.01b, used since early January). After the update, they began creeping up, getting worse over time. I have installed nothing else since the update, and have only ever sync'd the phone with my computer to charge it.
Today (Feb. 24th), it started getting a little worse...
When I make calls, sometimes the microphone doesn't work at all. I can hear the person I'm calling, but they can't hear me.
Sometimes, the green phone button won't start the phone application.
Power button isn't turning off the screen anymore at all.
This is the current status of the phone. Weathered, battered and beaten, it marches on, still capable of opening the HTC Audio Manager and playing my MP3's in consolation.
Any help regarding the source of these issues is greatly appreciated.
Some additional notes/summary:
I am running the stock AT&T ROM without the bloatware.
I haven't dropped the phone or let it get wet.
I may hard reset sometime this coming week, probably Monday. The first thing I'll do is reinstall PointUI v1.02b, and maybe TomTom. We'll see how that goes.
You know, the more I read this post, the more it seems like a virus.
Man... just hard reset/flash a new rom and be done with it.
SH4YD33 said:
Man... just hard reset/flash a new rom and be done with it.
Click to expand...
Click to collapse
I thought the above was the reason we DIDN'T have WM viruses?
Virus + Hard Reset = Problem solved?
SH4YD33 said:
Man... just hard reset/flash a new rom and be done with it.
Click to expand...
Click to collapse
I agree, at least that way you know if its hardware or software related and you stop fighting a losing battle
MM
tsadek said:
I thought the above was the reason we DIDN'T have WM viruses?
Virus + Hard Reset = Problem solved?
Click to expand...
Click to collapse
That's why I haven't bothered with any of the anti-virus programs out there. Why bother having a constant drain on the system resources when you can do a hard reset, and restore all the cabs & hacks in under 30 minutes?
-Jay
Just an update here, my phone started acting up again ~5 days ago: freezing on incoming calls, not switching to landscape when sliding out the keyboard, never turning the screen off, etc. 3 days ago it got better, and I was able to run Sprite Backup and tried to restore the phone back to my pre-PointUI days. It had to reset, and on that same reset, Sprite didn't run -- the phone just booted into Windows, and all my problems came back.
Last night, I got a call that froze up my phone again. So I reset it, and by surprise, Sprite Backup ran and started restoring my phone. Now it's back to the way it was in January, and everything works perfectly! This backup was made before I ever installed PointUI.
Bottomline, no PointUI, no problem.
However, I should say that with v1.01b, I never experienced any of these issues. Because of my experience, I'm not giving any test versions a try, but I may install 1.03b, when it comes out. Definitely doing another backup before that too.
Thank you everyone.
Sounds to me more like a hardware issue, perhaps with your SD card.
I had the same issues you were havingh, but without ever having installed PointUi on my Kaiser.
I was using Dutty's Rom version 7 with radio 1.27.xx
only installed aps : TomTom and SPB brain training
So it would seem this is a WM or TomTom triggered issue....
My Kaiser just started doing this very same thing today. I'm running the standard AT&T WM6.1 ROM and have been successfully since December 07. I have a 6GB SD card with TomTom on it, also have had no issues until now. Today, the screen didn't switch into landscape upon sliding the keyboard out; the camera freezes and/or is unresponsive; power button doesn't work (on OR off; with or without SD card inserted); couldn't pick up a call earlier today; TomTom freezes when loading; WM player freezes while loading media.... I have not installed any apps on this thing since January. Seems to me like some memory corruption going on, possibly page file related.
I *did* notice that I had about 45MB worth of temp internet files cached and cleaned those up earlier today after these symptoms started. Didn't fix the problem though, but being low on main storage may have contributed to the corruption problem.
I had hoped I wouldn't need to hard reset my phone but here we go....
I have upgraded my Tytn II with the WM6.1 rom from the HTC site.
Since then I've noticed a couple of hours after a soft reset the pie wheel indicating busy pops up every 5-10 sec. As far as I can tell there is nothing I have installed that should require it to be thinking.
The phone then behaves very sluggishly till I soft reset again.
I thought it was maybe activesync.
I downloaded "MemMaid" so I could see what might be going on and terminate activesync.
Still no joy.
Anyone else able to suggest anything for me to try?
Is your phone a tilt?
Do you have Spb Pocket Plus Installed?
Just wondering if you have Spb pocket plus installed? If so, the problem may very well be just that – Spb Pocket Plus. Change your settings. I think you navigate there by going to Start - Settings - System - Spb Pocket Plus. Under that, you will find the relevant setting(s) to change. Once there, disable the "Refresh icons in today plug-in-when storage card is inserted", under the advanced options. I think this may be causing your headaches. – SOFT RESET AFTER MAKING CHANGES and hopefully, the hourglass will be gone. I used this program once a few months back and the same thing happened to me. My fix was uninstalling the app, but that may not be an option for you.
~Gwen
P.S. Report back here and let me know if this works or not.
P.S.S. Also, try uninstalling those programs you mentioned before you had the issue, ONE BY ONE, followed by soft resets after each one and see if any of those may be the culprit.
Ok, I'm going crazy, basically my diamond ain't responding.
It's been hanging itself quite frequently lately, but I just soft resetted it and it worked fine afterwards.. until it hanged itself again and so on.
But yesterday after I did a soft reset, first TF3D wont start, that text saying "Click here if you want to start TF3D" aint even showing. It's just a black empty space where TF3D is supposed to be. It does respond when I tap like contacts or so, but only the button itself, the program aint starting. Only thing responing for real is S2U2, it starts and quits as usual when I pull in and out the stylus and when I turn the screen off.
Do anyone have any idea how to fix this?
JesperO said:
Ok, I'm going crazy, basically my diamond ain't responding.
It's been hanging itself quite frequently lately, but I just soft resetted it and it worked fine afterwards.. until it hanged itself again and so on.
But yesterday after I did a soft reset, first TF3D wont start, that text saying "Click here if you want to start TF3D" aint even showing. It's just a black empty space where TF3D is supposed to be. It does respond when I tap like contacts or so, but only the button itself, the program aint starting. Only thing responing for real is S2U2, it starts and quits as usual when I pull in and out the stylus and when I turn the screen off.
Do anyone have any idea how to fix this?
Click to expand...
Click to collapse
have you tried a hard reset? beware that would delete all contacts, mails, msgs, etc.
cloudedhopes said:
have you tried a hard reset? beware that would delete all contacts, mails, msgs, etc.
Click to expand...
Click to collapse
Yeah I figured that is my last option, but I'll wait for NisseDILLIGAFs' new ROM. Weird enough though, it started working properly yesterday.
JesperO said:
Yeah I figured that is my last option, but I'll wait for NisseDILLIGAFs' new ROM. Weird enough though, it started working properly yesterday.
Click to expand...
Click to collapse
wonderful... piece of advice... keep a diamimg.nbh on your internal storage - just in case you ever face a problem which u cant get out of ... u can always re-flash from int. storage
So, I really needed/wanted a program, like the locking slider for the iphone, for my phone. And eventually, I stumbled across S2U2, I didn't read about any big issues with it, and everyone loved it. So I installed it right away last night on my phone. My phone worked Lag FreeandFlawlesslybefore installing the app. After the installation of the latest VGA version of the app, it worked great and did everything I needed it to do, with hardly any noticeable lag on the phone or anything since installing it. Today, it still worked great, however, I accidentally did a soft reset on my phone, and when it booted back up .... I was getting MAJOR LAG. I tried to close every program and shut down S2U2, but that did absolutely nothing. The memory status in task manager said it was only at about 30-32%, as it normally is with no programs running in the background, but this time, the phone is lagging horrendously. It's so bad, I can't even access my texts messages readily, sometimes they take forever to load when opening one. I knew S2U2 had to be the problem, so I uninstalled it using the add/remove program option in the windows settings folder. After that, I did another soft reset. Great, the program is now gone, however, the same horrible lag is still there. Did the program edit a reg key or something? I'm almost certain the program is the root of this evil. Can someone please help me out? If no one can, I'll try to e-mail the developer, but he'll probably be browsing around on here anyway. Also, I'm sorry if this is not the right place for such a post, my apologies.
P.S- I'm running the latest Verizon Stock ROM, which was released fairly recently, and therefore, this phone is on the Verizon Network.
Thanks,
Chris
My stock T-Mobile Vario 3 has been performing fine for two years, until yesterday when for some reason Bluetooth would not enable when I clicked on the icon (otherwise the phone seemed fine) so I did a basic Windows shutdown/reboot as I have plenty of times in the past.
The boot initially got stuck on the first white T-Mobile boot screen with the ROM/etc revision numbers on, and would not go any further. I removed and re-inserted the battery and tried again several times, and after a couple of tries it managed to get as far as the first green Windows load screen before sticking again.
I think it must have hard-reset itself at some point during these attempts though, as now it will sometimes go as far as the default "tap screen to calibrate display" message, which I can tap and then see the central cross-hair. If I tap on this quickly enough it sometimes moves the cross-hair up to the top-left, but then it locks and won't do anything else unless I disconnect the battery again. That's the best I've been able to get it to do so far.
Help! Any ideas?
Andre
I came to the conclusion that I wasn't going to get my old system back so I forced a hard reset myself (two soft-buttons & reset hole) and it has now reloaded to factory default, but as least it's working which I rather doubted it would be.
Photos, music etc were all on the memory card, and contacts/calendar info were daily synced to my PC, so there only some old SMSs lost which isn't too bad.
Oh well, I guess I can now look around for a more modern ROM for it (now that there's nothing on there to backup/reinstall). Anyone got any particular favourites? (as there do seem to be a lot around!)
Andre
andrewilley said:
I came to the conclusion that I wasn't going to get my old system back so I forced a hard reset myself (two soft-buttons & reset hole) and it has now reloaded to factory default, but as least it's working which I rather doubted it would be.
Photos, music etc were all on the memory card, and contacts/calendar info were daily synced to my PC, so there only some old SMSs lost which isn't too bad.
Oh well, I guess I can now look around for a more modern ROM for it (now that there's nothing on there to backup/reinstall). Anyone got any particular favourites? (as there do seem to be a lot around!)
Andre
Click to expand...
Click to collapse
Since there are a lot roms out there, the only one who knows what is looking for is you..yes...you...Andre because, what's favorite for me probably will not be "favorite" for you, that's why there are so many options out there. Try a couple of them (6.1 or 6.5) it does not take a long time to flash them (< 10 minutes). After that, you will come up with your favorite as many users in these forums. You will definitely will enjoy the flashing and testing the different roms!. That's what I feel LoL