When I try to connect to the Goodlink server (corp email) with WM6, it says that my device is not supported at this time.
Do you guys know if Good Link is supported on WM6? If so, is there a special installer somewhere that is not on the Good Link website? If there is not, is there something I can do to make Good Link think it is on a WM5 OS?
Thanks for any help !!!
Does anyone have any more info on this issue?
We are experiencing some issues with WM6 and getting GoodLink on it.
One person was able to get GoogLink to work by doing a restore using a 3rd party app. But new installations of Good do not allow it to be installed because it does not recognize the handheld (OS, i'm sure).
Anyone know if there is a workaround? Registry tweak? Or just wait for a new version of Good to be released by Motorola-Good that supports WM6?
BTW, although its the same issue, were talking about WM6 on the HERMES device.
"One person was able to get GoodLink to work by doing a restore using a 3rd party app. But new installations of Good do not allow it to be installed because it does not recognize the handheld (OS, i'm sure)."
Hold on, how did this person do that? And we are talking about on WM6, right? Can you direct me to the thread or give me directions, please?
Yes, this is on WM6 and HTC HERMES, like I said in my post. The BACKUP was done while the phone still had WM5 and the RESTORE was done while the phone had WM6.
As far as what app was used, I do not know, I believe it was some 3rd party app that backs up and restores your apps/data, look around in the forums.
I tried the 'dirty fix'. Wow, when they said dirty, they meant it !!! the phone crashes every other second and you get error messages and freezes with every button you hit. I'll remember your user name and will pm you if I ever find a fix or see goodlink for wm6. Please do the same
Motorola-Good released version 4.9.3 (which according to an email from a Good rep, is supposed to support WM6)
I downloaded it but am still having trouble getting it to install on WM6.
I'm posting the link to Good 4.9.3 in case anyone would like to see if they can figure it out.
http://customerportal.good.com/techSupport.php?id=70
Use the last download button on the page, the SD installation version. The others are for the server.
did I miss something? i dont see where it says it supports wm6.
Edit: okay, I read slow. Never mind...a rep said this via email. I'll try it again
Same here on 8525 Cingular, I tried the GetGoodLinkPPC2005.cab & GLPackage2005.cab with no luck, when it does the Over the air setup it comes up with the error that its not compatible with the OS
UPDATE: For those that want to upgrade to WM6 and need to run GoodLink YOU MUST FIRST DO A GoodLink Backup from the Good Options on WM5!!, do it on the memory card and after you upgrade to WM6 you will find a file on the root of the card to restore GoodLink, what i do is connect to my wifi at home first then i do the update and IT WORKS I now have WM6 and GoodLink Good Mobile Messaging v4.9.2.30_EN on my 8525
DAFTEK said:
UPDATE: For those that want to upgrade to WM6 and need to run GoodLink YOU MUST FIRST DO A GoodLink Backup from the Good Options on WM5!!, do it on the memory card and after you upgrade to WM6 you will find a file on the root of the card to restore GoodLink, what i do is connect to my wifi at home first then i do the update and IT WORKS I now have WM6 and GoodLink Good Mobile Messaging v4.9.2.30_EN on my 8525
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Click to collapse
I can confirm that this does indeed work with my 8525. However, I am experiencing delays in receiving emails on wm6. Sometimes they take 1 minute or less to arrive, other times they can take several minutes. This is a huge problem considering my organization pays to have no-latency email.
Uh oh... I think I found a deal breaker. I'm not receiving ANY mails, or seeing old mails, in subdirs.
klasikahl said:
I can confirm that this does indeed work with my 8525. However, I am experiencing delays in receiving emails on wm6. Sometimes they take 1 minute or less to arrive, other times they can take several minutes. This is a huge problem considering my organization pays to have no-latency email.
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Click to collapse
I was having delays on WM5 so this is no news to me, not all the time but i did notice it, cant say the same for WM6 yet, overall it runs great, and much faster.
I'm curious what others have to say. Goodlink was so sluggish that I actually had to revert to WM5. I wasn't receiving mails that were automatically pushed to subdirs by Exchange rules and emails that did come in were coming in extremely sporadically.
It runs 100% on mine, no lag or delays here, it seems faster then on WM5 and this might be due to the fact that the OS is so much faster....
Goodlink working with WM6 & Wizard 8125
I did a backup in WM5 and did a restore after WM6 ROM Update. It works like a charm. My only problem now is that it did not make Goodlink contacts as the default one so I'm not getting any contacts in the phone dialer. I think I'm still using the v4.8.1.14_EN.
Just a quick note from a Hermes/8525 user ... Goodlink is working fine on all of the cooked WM6 Roms that are floating around for that device ... most of us first (in WM5) did a goodlink backup to the SD card, then we were able to "restore from backup" once WM6 was installed, without a problem. Known isssues at the moment once you have it up and running are:
No full integration with Dialer (the contacts button now reverts to outlook contacts, not goodlink contacts)
Auto Complete feature in WM6 does not work correctly within Goodlink Apps
Otherwise, seems to be working fine ... and just as fast as before (I still get my goodlink emails faster than I get them on my desktop computer in my office)
Good on WM6
Good version 4.9.3.34 and above will run on most WM6 devices. However, only your administrator can push this out to you via the Good Management Console (you can't control what version you get) so you will need to persuade whoever runs your Good server to push the very latest version. It doesn't matter what OTASetup file you get, it is always the Good server that decides what client build you get.
If you are getting the 'Device not supported' message then chances are your Good Admin is _not_ pushing the latest 4.9.3.34 or above version to your device. If you are getting a different message about the serial number, IMSI, etc. then it may be your device will just not run it.
--
For Good Admins:
In order to push the latest client you can simply change the version of the client you are deploying by:
1. Opening the Management Console
2. Clicking on the User Groups folder (in the left hand pane)
3. Right clicking on the ‘All Users’ group (for example)
4. Choosing ‘Manage Group’ from the drop down.
5. Clicking on the ‘Edit Group Software…’ button
6. Selecting ‘Windows Mobile 5.0 PocketPC’ in the top dropdown
7. Choose the latest version of the client available in the middle window (you may need to scroll up)
8. Select ‘Windows Mobile 5.0 Smartphone’ in the top drop-down
9. Repeat step 7
Hope this helps!
Kitt.
<Reposted below with proper quote>
Sluggish mail with Good
klasikahl said:
I'm curious what others have to say. Goodlink was so sluggish that I actually had to revert to WM5. I wasn't receiving mails that were automatically pushed to subdirs by Exchange rules and emails that did come in were coming in extremely sporadically.
Click to expand...
Click to collapse
This is almost certainly an issue on the server side, not the device. You should speak to your Good Admin and check what the link is like between the Good Server and the Exchange Server.
Also make sure that if they have any software running in the background on the Good Server such as antivirus or backup that it excludes the 'Cache' and 'Logs' Good directories.
(Or get him to phone Good Support for a health check on the server ).
Thanks,
Kitt.
Okay, I think I got this to work without going through your admin... For those of you that didn't think to do a backup before upgrading and do not want to upgrade again, follow these steps:
1: Download http://customerportal.good.com/download/sdcard_4_9_3.exe
2: Extract.
3: Copy GetGoodLinkPPC2005.cab and GLPackage2005.cab from PPC_WM5.0/EN folder to your phone.
4: Run GetGoodLinkPPC2005.cab. This will take you through the standard OTA setup that you are used to.
5: Enter your e-mail and PIN as normal. Once it restarts, you should get the "Launcher executable was not found -8" error.
6: Run GLPackage2005.cab, ignore any errors.
7: Open File Explorer.
8: Go to \Program Files\GoodLink.
9: Run GoodApp (It's a 4.75 meg executable). This will create a new subfolder called GoodLink.
10: Now run GLLauncher from \Program Files\GoodLink.
You may have to hit OK a few times on an error that says "Could not autolaunch Goodlink", but with any luck this will work for you. It did work for me. The only reason I'm not guaranteeing the 10 steps above is because I clicked on things like a crazy person for about 10 minutes before I got it to work. However, the logic is sound. Basically, you're letting OTA push whatever your company specifies then you're installing the new, WM6 compatible version over it.
Hope this helps! It's working perfectly for me!!!
Hi,
I am new owner of a Kaiser, and new to the forum.
I am trying to move from a Blackberry as I want to be able to use 3G and offline SatNav.
Blackberry (T-Mobile UK) and TomTom set up and working just fine.
I have migrated 14,000 messages from the Blackberry to MS Outlook and then tried to synchronise with the Kaiser. After almost 5 hours, it completed the sync and then gave me a message that device memory was critically low.
I understand that messages and contacts are stored in cemail.vol and pim.vol. File size was 13 meg and 8 meg respectively.
The phone then became so slow that it became necessary to remove the messages. HTC's helpline was useless ! In the end I deleted the cemail and pim files.
There seems to be no way to move the message store to the memory card.
Is there some trick or registry edit that can redirect the message store to the card instead of the device ????
Also, any SIM-free unlocking codes ?
I am an amateur, so any help would be greatly appreciated.
Thanks.
Why the hell do you need 14,000 old messages transfered to your new device?
Custel why do you always have to have a smart answer. If you can't provide a solution then STFU already.
Any disregarding Custels retarded post here is a link that may help you:
http://blogs.msdn.com/mpoulson/archive/2006/01/09/510839.aspx
You'll need a program like Total Commander or PHM RegEdit to change the value.
PHM regEdit is free do a google search for it. Follow instructions and it'll save emails to storage card.
gqstatus0685 said:
Custel why do you always have to have a smart answer.
Click to expand...
Click to collapse
Because I'm a genius...
Thanks !
gqstatus0685,
A belated Thank You !
PHM Regedit is a very nifty programme indeed.
The link you provided was for WM5, but it did get me heading in the right direction and I eventually found another post on this site with the WM6 reg keys.
I did get all the mail moved from my laptop to the storage card. However, it slowed down the access too much. Even with 90 Meg of free device memory, it took up to 14 seconds to open a message on the card.
T-Mobile sent me another Kaiser, but same problem........
For the moment, (both) Kaisers have gone back and its the Blackberry for work and a Compact 3 Artemis for Sat Nav/general use.
I'm hoping the new HTC Diamond with its faster processor will resolve the problem. I'll get one when the price comes down a bit.
Again, thanks for your help.
Fairly new to the latest incarnation of WM and am just getting to grips with a TyTn II which I've bought that overall I'm quite impressed with. There are a couple of issues that I'm having with it that probably stem from a lack of familiarity with WM and also from drawing comparison with Palm and Nokia devices which I have used previously as PDAs. Any comments to avoid me wasting hours trying to find out how to achieve the potentially unachievable would thus be much appreciated:
1) Synchronising - files/folders: My previous Palm handled this QUITE well where MS Office type docs were concerned (Documents To Go) and even the Nokia Phones seem to do what I want to achieve better than I can manage with the TyTn just now. Essentially, I want to be able to synchronise the TyTn with a folder on the PC that contains JUST a number of Office type documents which I want to synchronise. Currently, no matter what settings I opt for I cannot do this. I know I can drag and drop from the File Manager part of Windows Mobile Device Centre (Vista PC) but that will not achieve automated synch for changed versions etc. Currently I select Synch Files (which is not selected by default on WMDC) and then move the files I want copied into the device into that folder. OK so far. Yet, when I hit Synch it then seems to insist on copying EVERYTHING on the phone into that folder on the PC too!!!! That makes a snych quite a long process and essentially all I want to synch is the 8-10 Office docs I want. Is this beyond WM? I would have thought this a relatively basic requirement which even Nokia with its Briefcase folder seems to be capable of doing. I have tried deleting all the non-Office files out of the PC file synch folder that WMDC created and then uses but then of course that just result in them being taken off the phone when I Synch!!! I've scoured Help, the Manual and numerous sites trying to find away round this but so far I do not seem to be able to synch files unless I synch everything
2) Notes (Categories v Folders): I use Notes on a PC a lot and because I use so many I tend to have them bundled in categories. Despite what I try though I do not seem to be able to get any semblance of order to them when they come across to the TyTn which just shoves them all in 'My Documents' (this makes it a real pain when using Explorer on the device too as there are 200 or so notes to scroll through when looking). I've tried moving the notes on the TyTn to Folders on the device after they are copied over but that just seems to cause a second copy on the PC to be created with the 'note title/folder' format upon the next synch?? Outlook clearly uses categories in a way that does not seem to be replicated on WM/TyTn and as such it seems you can only achieve a long unorganised list of notes on the target device. Using folders on the device does not then read across well to Outlook.
I am conscious that there are apps out there that might allow better management of the Notes problem (Phat Notes) and there may be better folder/file synch options with software like Documents To Go but I am wondering if I'm missing something with the basics here that mean I should be able to do what I want. It does seem odd that selecting Synch Files should result in such an arbitrary copying of the whole content of the device when on may devices it is there merely to ensure you can create a Briefcase type folder to synch just what YOU want.
I have not yet upgraded to the new WM 6.1 either so not sure if that provides any solutions. I plan to do that shortly (and am assuming that if I do the WM 6.1 I won't ALSO need the ROM upgrade that was put up by HTC before that?). Any help much appreciated
Use GoodSync (Link). It allows Bi-directional sync, allows you to select folders to synchronize and has a host of other features. There is a free and pro verion of goodsync so check it out and decide which one you want.
IMO it can take care of almost all the things that you mentioned ...
Whats wrong with Outlook? It does Notes/Favs/Tasks/Calender/Contacts/E-mail...I mean theres not much it doesn't do besides SMS and Calling from computer. These are really easy to use and customize files to push back and forth when connected to Activesync.
Empgamer: I've got the same issues with WM6,1 as you described. I'm genuinely amazed that Windows Mobile syncing to windows (Vista, so no active sync for us) doesn't work out of the box when managing edited documents on your PC & PPC. The PalmOS, with Documents To Go, always did an excellent job of this. As for the notes, I can't even get Mobile Office OneNote to sync with OneNote on my PC! What's the point of that?
Anyway, I'd be very curious as to how you solved your issues; I'm currently spending countless hours trying to get the functionality on my Windows Mobile device that I took for granted on PalmOS. (BTW, DocsToGo doesn't support syncing on Windows Mobile! Seriously, that's one of the main things DTG had going for it. I'll never understand what developers think when they come out with these products.
Have been using my new tytn II for the past weeks, so am a newbie to this XDA-dev malarky and think its all great and fandabiousy, (preverbial) 'BUT' am having problems with lost bluetooth files......
I use a mac on leopard with bluetooth file exchange for data transfer/cabs etc. with the latest rom wmbile 6.1 from HTC site.
Also use the 'missing sync' as a go between instead of 'active sync' but tend to drop files across using the standard bluetooth file exchange as that seems to work more consistently than the desktop mount or instal option of the 'missing sync' -
tytn tells me that it is accepting the files and then says 'do I want to save file to device' I select 'yes' with no option for where to place them this means that I end up having to hunt throughout the device for the transfered file, which consistently is invisible to the naked eye
If I use the search it does not tell me where the files are being stored and does not offer any advanced options (that bit just does not seem to be playing at all no matter what it searches on) so I double click a cab from the search menu and it instals
From a file management perspective this is a nightmare as I presumably have redundant cab files somewhere on the phone and data which is just hoggin space
Have searched the forums here and htc and the blogs and the wider yhoo/ggle for the past day etc. But to no avail nothing on where this pesky little blighters are being stored or transferred to or no info on how to direct them to a folder of my choice.
So the million dollar question is.......... where they go? (presume there is a default)
The two million dollar question is .......... can I manage these more efficiently with better software? (if so any pointers)
And the three million dollar question is .......... How many smarties did it take to build the london underground?
All help much appreciated in full!
dabbat3 said:
Have been using my new tytn II for the past weeks, so am a newbie to this XDA-dev malarky and think its all great and fandabiousy, (preverbial) 'BUT' am having problems with lost bluetooth files......
I use a mac on leopard with bluetooth file exchange for data transfer/cabs etc. with the latest rom wmbile 6.1 from HTC site.
Also use the 'missing sync' as a go between instead of 'active sync' but tend to drop files across using the standard bluetooth file exchange as that seems to work more consistently than the desktop mount or instal option of the 'missing sync' -
tytn tells me that it is accepting the files and then says 'do I want to save file to device' I select 'yes' with no option for where to place them this means that I end up having to hunt throughout the device for the transfered file, which consistently is invisible to the naked eye
If I use the search it does not tell me where the files are being stored and does not offer any advanced options (that bit just does not seem to be playing at all no matter what it searches on) so I double click a cab from the search menu and it instals
From a file management perspective this is a nightmare as I presumably have redundant cab files somewhere on the phone and data which is just hoggin space
Have searched the forums here and htc and the blogs and the wider yhoo/ggle for the past day etc. But to no avail nothing on where this pesky little blighters are being stored or transferred to or no info on how to direct them to a folder of my choice.
So the million dollar question is.......... where they go? (presume there is a default)
The two million dollar question is .......... can I manage these more efficiently with better software? (if so any pointers)
And the three million dollar question is .......... How many smarties did it take to build the london underground?
All help much appreciated in full!
Click to expand...
Click to collapse
The default is under the Devices documents folder ( My device ----->My Documents using file explorer) . I also use a macbook pro. Best bet is to transfer things to a cardreader. MUCH faster and you dont have to worry about dropping out in the middle of a large file transfer.
Also, depending on the rom, there is also the option for an actual "Bluetooth transfers" folder which i also believe to be under the "My documents" folder on the device.
you are a guiness sir ! loads of cans found and deleted !
pyraxiate said:
The default is under the Devices documents folder ( My device ----->My Documents using file explorer) . I also use a macbook pro. Best bet is to transfer things to a cardreader. MUCH faster and you dont have to worry about dropping out in the middle of a large file transfer.
Also, depending on the rom, there is also the option for an actual "Bluetooth transfers" folder which i also believe to be under the "My documents" folder on the device.
Click to expand...
Click to collapse
do you run tomtom? and if so do you find it works using the card reader to sync to HOME (their update software) ?
Am attempting to run tomtom 6 nav and have just bought the maps for western Europe but it will not sync through usb or bluetooth
dabbat3 said:
do you run tomtom? and if so do you find it works using the card reader to sync to HOME (their update software) ?
Am attempting to run tomtom 6 nav and have just bought the maps for western Europe but it will not sync through usb or bluetooth
Click to expand...
Click to collapse
Simply copy the maps onto the root of the sd card once downloaded. When you start uo tt6 ( im running tt7) it should ask for your key. Input it and all is good
pyraxiate said:
Simply copy the maps onto the root of the sd card once downloaded. When you start uo tt6 ( im running tt7) it should ask for your key. Input it and all is good
Click to expand...
Click to collapse
my problem is found in the access to the maps - tomtom use 'home' software to download and pair with the device unfortunately this does not work with tytn and mac so am stuck at the 'turn your device on and pair' screen. with no links to my legitimate map downloads etc,
(have only found tomtom 6 navigator to work without crashing my tytn...)
have emailed tomtom to see if they can give me a manual cab download rather than this messy software malarky! still waiting reply.....
So I've been diligently managing a pretty pristine outlook contact list that im pretty satisfied with. I've been syncing back and forth via bluetooth (usb port went bad about a year ago).
Recently i reformatted and reinstalled windows 7 on my computer. I did not back up my contacts on the computer because they are on the phone and figuring i'd get them on the re-sync (which I've done before). Unfortunately In that short time period I managed to smash my phone touch screen up pretty good, making things more difficult (and a lack of tap and hold). I cannot for the life of me get the two to sync up to each other via active sync. They pair together fine and send files back and forth to each other, but cannot get them to sync to each other. In the past i've just gone on the phone active sync > connect via bluetooth and then it starts doing its thing in windows mobile device center... Whenever I do it now I get the message
"cannot connect using bluetooth to a pc that supports active sync. you may be out of range. it then asks if i would like to create a different partnership with a pc."
I've obviously created a new pair, turned on visibility and discovery on both pc and phone. Each time it gives me that error message about creating a new pair.
A couple of side notes.
-I have some thoughts that it might be a conflict with the new and old bluetooth pairing but i cannot delete the old one due to the lack of touch screen for the tap and hold. (perhaps there is a way to do this on the hard keyboard)
-I could give a crap about the phone, I've already got a new one. I just want to preserve my contacts.
-I've made a pim backup and a sprite backup of pertinent info but its my understanding that both of these only work with my phone and not outlook, not to mention only my specific rom version.
What is the easiest way to proceed to salvage my contacts?
Sorry for the rather long post on a familiar and oft rehashed question but I couldn't find the answering in any other posts and wanted to be pretty clear with my post.
first of all, since you have made a pimbackup of contacts, your data is SAFE no matter what ROM or which windows mobile device you have! the sprite backup, on the other hand, CAN be specific to your ROM/device depending on exactly what you chose to back up.
so you can always restore the pimbackup archive to a good working windows mobile device (borrow a friends?) and sync up that device with your desktop.
with that out of the way...lets see...you've got a bad screen? i would suggest using a "remoting" tool (like mymobiler)...but i think mymobiler requires a working activesync over usb...but you say your usb port is screwed?
if you can use the screen just enough to install "wifi remote access 1.7" and configure it and enable WIFI, then you can remote control your device using the relevant functionality of "wifi remote access 1.7" from the browser on your desktop, assuming you have a WIFI network at home.
with the screen hurdle out of the way, i suppose it would make your ability to configure things on the device a bit more possible. for starters, even though you have used pimbackup, also install microsoft myphone and upload your contacts there as well. while you're at it, you can mess around with activesync on your device some more to try to get it to sync.
BUT! i think the problem might be on your recently refreshed desktop. i hear windows mobile device center should be upgraded because an update is available.
if all else fails, you can use pimbackup to create a "non-binary" archive (the style is configurable during the backup wizard use case). this non-binary archive is actually a zip file containing a csv file (comma separated values). so you can rename the archive to "something.zip", extract the zip on your desktop and use microsoft excel to open the extracted csv file. here, you will get an easy to edit file with your contacts laid out over rows/columns.