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I am a pilot.. Usually my signal fades out around 2000feet or so. This seems to be worse with T-Mobile. I flew with a guy who had an iphone on att and it worked fairly well at 9,00ft. I had a CDMA phone a few years ago and it would work at very high altitudes 30,000ft plus. Nowadays, I usually cruise at less than 10,000ft, but I still have no service.
It seems to me that I should get better service at altitude, but this is not the case..It seems like one might have the same problem at high altitude in mountainous regions... .I have googled this for years but never found the answer... I was hoping someone on here might be able to answer my question: Why does my cell phone signal drop out at altitude? (I understand this :http://ashsd.afacwa.org/print_article.cfm?homeID=17917 but I am on a private aircraft) I understand the rules, but they don't explain the loss of signal...
I hope this is the right place to post this and thanks for your help!
iflyabeech said:
I am a pilot.. Usually my signal fades out around 2000feet or so. This seems to be worse with T-Mobile. I flew with a guy who had an iphone on att and it worked fairly well at 9,00ft. I had a CDMA phone a few years ago and it would work at very high altitudes 30,000ft plus. Nowadays, I usually cruise at less than 10,000ft, but I still have no service.
It seems to me that I should get better service at altitude, but this is not the case..It seems like one might have the same problem at high altitude in mountainous regions... .I have googled this for years but never found the answer... I was hoping someone on here might be able to answer my question: Why does my cell phone signal drop out at altitude? (I understand this :http://ashsd.afacwa.org/print_article.cfm?homeID=17917 but I am on a private aircraft) I understand the rules, but they don't explain the loss of signal...
I hope this is the right place to post this and thanks for your help!
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I believe that most cell sites work by line of site. If you are above them then I can see this happening. Besides, cell sites have a limited range anyway. Going straight up... who knows. But I only put my phone on Airplane mode while on flights and turned it on once (feeling rebellious) and had no signal. Of course I wasn't really surprised. Besides, cell towers have to hand off the signal from one tower to another to prevent dropped calls. If your travelling at 300+ mph I can see how that might complicate things as well. But these are just my own theories. CDMA signal is possibly more powerful than GSM. I've been out of the game for a while but again... it's just a theory.
Binary100100 said:
I believe that most cell sites work by line of site. If you are above them then I can see this happening. Besides, cell sites have a limited range anyway. Going straight up... who knows. But I only put my phone on Airplane mode while on flights and turned it on once (feeling rebellious) and had no signal. Of course I wasn't really surprised. Besides, cell towers have to hand off the signal from one tower to another to prevent dropped calls. If your travelling at 300+ mph I can see how that might complicate things as well. But these are just my own theories. CDMA signal is possibly more powerful than GSM. I've been out of the game for a while but again... it's just a theory.
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Sure...but I am usually less than 2 miles high and usually under 200MPH..Signal usually goes out when climbing out at under 150mph...
Thanks for your reply....
I was told a few years ago that it's the association with cell towers being the problem.
If you are going over them at 150mph+ its going to struggle to keep a decent signal....
Although i can confirm satelitte phones do not have this problem (neither does GPS tracking)
Burko said:
I was told a few years ago that it's the association with cell towers being the problem.
If you are going over them at 150mph+ its going to struggle to keep a decent signal....
Although i can confirm satelitte phones do not have this problem (neither does GPS tracking)
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I suppose I should have also stated that the same thing happens when I climb into a strong headwind and travel over the ground at 100mph or less..does not seem to be speed dependent..
I know this thread is kinda old.. but I am still wondering..
I don't think it was anything to do with speed.. I could do very tight circles in the plane and still have the same results....
Just guesswork here, but it could have a lot to do with antenna design. In a prior life I had to design a couple of wireless WANs and found a wide variety of dispersal patterns available in different kinds of antenna. By restricting the pattern you can concentrate all your available power in any particular direction. I'm guessing they narrow the vertical dispersion to get more effective signal strength horizontally. Don't know if that's actually the case, but it sounds good to me.
Thought I'd share my story with you all in hopes that some of you may have had similar problems I've had with the Droid 3, perhaps in an effort to give me hope that one day I'll receive one that isn't shot to hell in some way shape or form.
1.) Brand-new, upgraded from the Droid 2 around the first week of August. This one lasted about a month before the slider just gave out and became so loose that it would open up by itself if I held the phone horizontally. No case was used on it prior, so I'm not sure what caused this. Never dropped it either (I baby the hell out of my phones).
2.) Replacement came in, no big deal. Attempted to slide it open right out of the box. Guess what? Wouldn't budge. Literally jammed shut. Sent it back the same day.
3.) Boot-looping from hell and 3G drop all the time in places where I should have full reception (i.e., my house). 5.6.890 was not released at this time.
4.) - 7.) Every single one had a completely jacked up sliding mechanism that would either squeek, crack, scratch, jam, or completely tear apart the left plastic portion next to the keyboard within just 5-10 slides. Unacceptable. 1 or 2 of these (lost count) also loved to boot-loop for no apparent reason. Mind you, I tried every trick in the book. Tried never installing ANY apps, tried replacing the extended battery with the stock one, tried replacing the SD-card with a different one, and hard-resetted several times. To no avail.
8.) Replacement #8. 5.6.890 is released, no more boot-looping it seems, but this one has a vibrating mechanism from hell. Whenever it would vibrate, it would sound like electricity. Haptic feedback on it felt like voltage. Unacceptable.
9.) Just received replacement #9 today. This <MAY> be a stupid thing to complain about, but wherever I press on the phone, the damn thing squeeks like it's falling apart. Press the home button ever so slightly...*squeek.* Press the back button...*rattle*. Wipe the phone down with a cloth...*rattle rattle crackle crackle squeek squeek squeeeeeeeeek*. No matter how little pressure I use, it squeeks as if its falling apart. The sliding mechanism, however, feels solid and amazing on this one. Clicks and holds tight, but OH MY GOD IS SQUEEKS AND RATTLES SO MUCH. Never had/heard this problem on the other 8 replacements.
Someone shoot me =/
Also, none of these problems arose post-root nor did I root any of the ones I owned. I have rooted my brothers and I'm currently using his to text out new ROMs and such....but it's freaking annoying. I want my own to play with and flash.
Does anyone else have weird problems? I may be a little OCD when it comes to stuff like this, but I sure as hell didn't pay 230 dollars for a boot-looping/voltage vibrating/3g dropping/SQUEEKING phone.
...does anyone else's "squeek" or "rattle" when the press down on the bottom-right or top-right corners of the phone when it's closed?
I have 2 DROID 3 have not had any issues with them. Have had them for 12 weeks now still solid
Sent from my DROID3 using xda premium
Also on 9th Droid 3
number 10 is in the mail ...Some thing happen with these phones before we got them that all i can say i keep having screen issues with every one it like a screen on speed wiggling pixels and gives me a headache i finally got the perfect droid 3 then my phone started boot looping .... so they are sending me another one i hope this one has the perfect screen and docent boot loop ... i also go the one were it was lose like some one drop it and had a light coming threw the screen when it was off ...... weried luck ....luckly a new phone is right around the corner
Man, sounds like you got stuck getting all the bad batch phones = / I'm really rough on my phone, and I've had none of these problems. Hopefully you can get a good one, cuz this phone is quite fantastic once rooted and rom'd. The only complaint I've ever had was the weak stock battery life, but even that isn't that bad since I've modded it.
sent from my MONSTERDroid3 from the XDA app
Yea that's what I'm thinking...I just got a really bad batch. I want to finally be able to keep just one and ROM it ASAP. Ughhhh
ajhallx said:
number 10 is in the mail ...Some thing happen with these phones before we got them that all i can say i keep having screen issues with every one it like a screen on speed wiggling pixels and gives me a headache i finally got the perfect droid 3 then my phone started boot looping .... so they are sending me another one i hope this one has the perfect screen and docent boot loop ... i also go the one were it was lose like some one drop it and had a light coming threw the screen when it was off ...... weried luck ....luckly a new phone is right around the corner
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You've replaced it just as many times as well huh? That's crazy.
the same thing happened with my droid x they all sucked they acutely had to send me a brand new one still in the box ....to fix the issues i was having ... lets just say thank God Verizon not selling cars there 100 point inspection test dosent work very well .. every time i call vzw they insure me it was put to the test i say well some one must of been blind because there is a light shining throw the screen when i just put the battery in it lol
Well I'm on the 6th, satisfied with this one so far. Most of them had the vibrate problem you mentioned. Some had light bleeding out of the screen near the softkeys. One the screen would randomly get distorted, almost like the top half of the screen was twisted and flipped around. And yes I do hear some squeaking on this one it's the back cover for mine anyway, taking it on and off too many times I assume.
Yea I'm not too sure about this 100-point inspection they keep referring to. How the hell do they miss something like what you mentioned...or an insanely squeeky/loose screen? Or even a 100% jammed screen that won't slide up? 100-point my ass.
Also, just to clarify...I absolutely love the Droid 3; I just want one that isn't jacked up. Even if they offered me a brand-new Bionic or something, I'd refuse. I love the D3, I just want one that isn't insanely jacked.
eww245 said:
Well I'm on the 6th, satisfied with this one so far. Most of them had the vibrate problem you mentioned. Some had light bleeding out of the screen near the softkeys. One the screen would randomly get distorted, almost like the top half of the screen was twisted and flipped around. And yes I do hear some squeaking on this one it's the back cover for mine anyway, taking it on and off too many times I assume.
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Oh yea, I forgot to mention that I've had the light-bleeding around the softkeys as well (specifically the last one I got, number 8). It was only on the bottom-right portion. Very noticeable and very annoying.
its sad becuse the razr looks nice but seems how i have had so many issues with droid x to droid x2 to droid 3 i think i am all out of spending my money on them but there attenna design is by far the best .... oh i am so torn ... i just miss 2 years ago having my droid in my hands .. life was good back then ...
I'm on my second, no issues at all.. After a 3rd replacement I would have *****ed to the point where they were sending me a new phone not a refurbished.
wootizzle said:
I'm on my second, no issues at all.. After a 3rd replacement I would have *****ed to the point where they were sending me a new phone not a refurbished.
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I did, after the 6th. I got a supervisor and she was a real B-word. I tore her apart and she refused to send me a new one. Don't think they ever would, because I was on the phone with her for about 15 minutes and she refused.
believe me i have but they just changed there policy you can keep getting as many refurbish phones. it used to be after 5 they would try to get you into something else ... well lets see the offered me the charge and tunderbolt i exsplaned to them that the only comparable device to this dorid 3 is the bionic and they wont offer that .. i am not going to down grade a dul core with the crap of last year test market no thank you ...
Wow, you must have the luck of an Irish to receive this many defective phones consecutively.
Sent from my DROID3 using Tapatalk
I'm on my second...first one had a lotta dust under the screen
Sent from my DROID3 using xda premium
first one and ive dropped it so many times (ruggedized case *lol*) and i havent had any 'manufacturer' problems
Defect Looping?
My D3 has had no real problems other than what is common to a new phone (mostly software related) and occasional operator error. I cannot calculate the statistical probability against randomly receiving nine consecutive bad phones. Either someone has targeted you to receive all the junk ones or you live somewhere with frequent over-the-top EMPs (or maybe hell). With similar experiences with the other phones as well, you must be living under some kind of curse!
pgzerwer said:
My D3 has had no real problems other than what is common to a new phone (mostly software related) and occasional operator error. I cannot calculate the statistical probability against randomly receiving nine consecutive bad phones. Either someone has targeted you to receive all the junk ones or you live somewhere with frequent over-the-top EMPs (or maybe hell). With similar experiences with the other phones as well, you must be living under some kind of curse!
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Lmao. Well, considering they are all pre-owned "like new" devices...there is the probability that they were returned for the same reasons I'm returning them.
I get yet another one in the mail tomorrow...
Create a sob story and they send you a different phone. Its how i went from the droid x to the droid 3 without having an upgrade :] keep complaingin on the phone and say you want a different more reliable device thats in the same range. Then say something about the bionic {or differen phone} and they will give up and give it to you for free. just have to pay for a battery
Hello Xda,
This is my first post here although I've lurked for quite some time looking for answers and help.
I just got my droid 4 over winter break and I have been loving it since. The update to JB was nice but it took me some time to get it right because I am special™.
Anyways, here's my problem: A few weeks ago I was napping on a couch and I rolled over and the phone fell to the ground screen down. Later that morning the touch screen started acting erratically where it would not work until i locked and unlocked the phone. After having that happen a few times later that day the touch screen went out completely. I rebooted the phone by holding the lockscreen down and using the keyboard to select power off. When I turned it back on even the lock screen had started being screwy, which leaves me to where I am now. The lock screen locks the phone perfectly, but it i have to hit it multiple times and hope that it will turn on in the next 5-10 before trying again. The touch screen still does not work. I have read around and saw that it could be the digitizer. I took the phone apart once to make sure nothing was loose anywhere before I bought it and since that did not fix the phone I went ahead and purchased a new digitzer. I just finished installing it and I'm still having the same issues. So xda, I'm lost.
I really don't feel like buying a new phone and I'd love to try and repair this. Does anyone have any ideas on where the problem could be? I checked the pins on the back of the mobo and they looked fine. I just left the phone on a bit too long and got about 2 weeks worth of texts so it still runs smoothly..just without a damn touch screen.
Thank you for your help and reading this wall of text!
Edit: I just realized lockscreen is meant to be lock button in the title, sorry for any confusion!
WhyDroidWhy said:
Hello Xda,
This is my first post here although I've lurked for quite some time looking for answers and help.
I just got my droid 4 over winter break and I have been loving it since. The update to JB was nice but it took me some time to get it right because I am special™.
Anyways, here's my problem: A few weeks ago I was napping on a couch and I rolled over and the phone fell to the ground screen down. Later that morning the touch screen started acting erratically where it would not work until i locked and unlocked the phone. After having that happen a few times later that day the touch screen went out completely. I rebooted the phone by holding the lockscreen down and using the keyboard to select power off. When I turned it back on even the lock screen had started being screwy, which leaves me to where I am now. The lock screen locks the phone perfectly, but it i have to hit it multiple times and hope that it will turn on in the next 5-10 before trying again. The touch screen still does not work. I have read around and saw that it could be the digitizer. I took the phone apart once to make sure nothing was loose anywhere before I bought it and since that did not fix the phone I went ahead and purchased a new digitzer. I just finished installing it and I'm still having the same issues. So xda, I'm lost.
I really don't feel like buying a new phone and I'd love to try and repair this. Does anyone have any ideas on where the problem could be? I checked the pins on the back of the mobo and they looked fine. I just left the phone on a bit too long and got about 2 weeks worth of texts so it still runs smoothly..just without a damn touch screen.
Thank you for your help and reading this wall of text!
Edit: I just realized lockscreen is meant to be lock button in the title, sorry for any confusion!
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Wow! That's bizaare. I can safely say that I've dropped my Droid 4 multiple times in the year that I've owned it, including on hard surfaces, and I've never had any problems as such. Sorry to hear about your troubles.
This sounds like a pretty in depth hardware issue, and I think it's beyond my scope of knowledge, But, I would like to ask, did you buy the phone from a third party? Or directly from your service provider? Because if you bought it from your provider, I was going to ask if you had insurance on the phone. If not, that sort of issue may very well be under warranty, depending on when the phone was manufactured. But, you probably voided it if you opened it up and changed a component in it
The only other advice I can offer, outside of buying a new phone, would be to take it to a third party repair shop. If you're in the U.S., Verizon has an independent franchise called Wireless Zone that I believe does phone and tablet repairs. I'd see if there's one in your area. Me personally, I think I'd just avoid the hassle and buy a new phone, but it's up to you. Not sure how much you can find a D4 for on eBay or Craigslist these days, but I'd go that route. Sorry I can't be more help. Good luck!
Airman1947 said:
Wow! That's bizaare. I can safely say that I've dropped my Droid 4 multiple times in the year that I've owned it, including on hard surfaces, and I've never had any problems as such. Sorry to hear about your troubles.
This sounds like a pretty in depth hardware issue, and I think it's beyond my scope of knowledge, But, I would like to ask, did you buy the phone from a third party? Or directly from your service provider? Because if you bought it from your provider, I was going to ask if you had insurance on the phone. If not, that sort of issue may very well be under warranty, depending on when the phone was manufactured. But, you probably voided it if you opened it up and changed a component in it
The only other advice I can offer, outside of buying a new phone, would be to take it to a third party repair shop. If you're in the U.S., Verizon has an independent franchise called Wireless Zone that I believe does phone and tablet repairs. I'd see if there's one in your area. Me personally, I think I'd just avoid the hassle and buy a new phone, but it's up to you. Not sure how much you can find a D4 for on eBay or Craigslist these days, but I'd go that route. Sorry I can't be more help. Good luck!
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I had dropped it many times(I'm very clumsy with my phone) before that. This was not even the worst drop of them all so it really confuses me too. I did buy it off ebay so there was no hope for warranty which is why I went down the try and fix it myself route. I did exactly as you said a few days ago. I gave up and bought another one off craigslist. A case is already on the way too so this does not happen again. My theory is that the connections from the front half of the phone(the led/digitizer, etc) where the two pieces attach back to the circuit board have gone bad somehow. I zombiefied the phone with just the circuit board and the screen to see if pressing in different spots would fix anything but to no avail. I'm just going to hold on to it for awhile and mess with it in my spare time now hehe. Thanks for the advice!
Edit: I just wish Motorola would come out with the Droid 5 or some other new smartphone with a keyboard. I guess I'm old school but I can't go with a touchscreen only phone
WhyDroidWhy said:
I had dropped it many times(I'm very clumsy with my phone) before that. This was not even the worst drop of them all so it really confuses me too. I did buy it off ebay so there was no hope for warranty which is why I went down the try and fix it myself route. I did exactly as you said a few days ago. I gave up and bought another one off craigslist. A case is already on the way too so this does not happen again. My theory is that the connections from the front half of the phone(the led/digitizer, etc) where the two pieces attach back to the circuit board have gone bad somehow. I zombiefied the phone with just the circuit board and the screen to see if pressing in different spots would fix anything but to no avail. I'm just going to hold on to it for awhile and mess with it in my spare time now hehe. Thanks for the advice!
Edit: I just wish Motorola would come out with the Droid 5 or some other new smartphone with a keyboard. I guess I'm old school but I can't go with a touchscreen only phone
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Ah, ok. Well, that's still pretty crazy that it happened. Sorry for the delayed response, but anyway glad to hear that you've got a new one on the way, and a new case coming too.
Yeah, I'm the same way. I got the D4 cuz I really like having a keyboard. Unfortunately, it looks like it may be the last keyboard phone to come out for a while, if ever. But on a sidenote, a lot of the newer phones with big screens have really good touchscreens that I think wouldn't be so bad to type on. My girlfriend's GS3 is awesome. I think I could get used to it. And even if you get touchscreen only phone, I do believe that there are a number of third party keyboards you can buy that will plug into the phone. That will probably be the way to go in the future.
Hello, this is the first time i write in the page and actually i just started reading it a few days ago, i want to thank all the developers and community that help new people like me in all they can, so i wanted to share my experience and i hope i can help someone too. I live in Mexico, and since i have some free time this month and i've never have an smartphone, i decided to buy a Ebay faulty one (i can't really afford a new one here, they're twice the price than USA). I have some hardware knowlege but all the android software is new for me. I bought 3 phones i found at a very low price and started to read about all the android world. 2 of the phones were this wonderful phone, the Captivate and the thrid one was the Motorola Atrix 4g.
I decided to start with the captivates, but after a few days i manage to root, unlock and update one of those to kitkat. The other was a 2.2 froyo and i worked on it 2 days more until reach the same of the other. I found that this captivate has the wifi low signal problem and an intermittent cell signal. I finally fixed both problems and here is how i did it, i hope it can help somene:
Cellphone Signal
I think this phone was used with an external antenna, because using the "needle method" on the plug, the signal was working again. I decided to make a more solid solution by soldering a very thin wire between the side terminals of the plug (left with the right). That makes the function of the needle inside the antenna plug but more trustful.
Wi-Fi Low Signal
The first captivate works great without any fixes, but the second i bought can't stay more than 5 meters away frome router or it loss all signal.
When i fixed the antenna i notice all the copper contacts on the circuit board that touch small pieces of aluminium on the inner side of the case. The aluminium has some corrotion (i bought the phone as "water damaged"). I cleaned all the contacts and the aluminium on the case but there's a contact at the left side of the camera that hardly touches the aluminium, so i used the foil paper method of other devices to improve signal on that specific point and worked great, now i can go freely in all the house with 2 to 3 bars of wifi.
I haven't test gps since i dont know how my service provider company uses it, but if anyone can and want to tell me, i would be so grateful.
Torram89 said:
Hello, this is the first time i write in the page and actually i just started reading it a few days ago, i want to thank all the developers and community that help new people like me in all they can, so i wanted to share my experience and i hope i can help someone too. I live in Mexico, and since i have some free time this month and i've never have an smartphone, i decided to buy a Ebay faulty one (i can't really afford a new one here, they're twice the price than USA). I have some hardware knowlege but all the android software is new for me. I bought 3 phones i found at a very low price and started to read about all the android world. 2 of the phones were this wonderful phone, the Captivate and the thrid one was the Motorola Atrix 4g.
I decided to start with the captivates, but after a few days i manage to root, unlock and update one of those to kitkat. The other was a 2.2 froyo and i worked on it 2 days more until reach the same of the other. I found that this captivate has the wifi low signal problem and an intermittent cell signal. I finally fixed both problems and here is how i did it, i hope it can help somene:
Cellphone Signal
I think this phone was used with an external antenna, because using the "needle method" on the plug, the signal was working again. I decided to make a more solid solution by soldering a very thin wire between the side terminals of the plug (left with the right). That makes the function of the needle inside the antenna plug but more trustful.
Wi-Fi Low Signal
The first captivate works great without any fixes, but the second i bought can't stay more than 5 meters away frome router or it loss all signal.
When i fixed the antenna i notice all the copper contacts on the circuit board that touch small pieces of aluminium on the inner side of the case. The aluminium has some corrotion (i bought the phone as "water damaged"). I cleaned all the contacts and the aluminium on the case but there's a contact at the left side of the camera that hardly touches the aluminium, so i used the foil paper method of other devices to improve signal on that specific point and worked great, now i can go freely in all the house with 2 to 3 bars of wifi.
I haven't test gps since i dont know how my service provider company uses it, but if anyone can and want to tell me, i would be so grateful.
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Click to collapse
Que tal Amigo!
just want to say thanks for for the tips just goes to show how big this great Community has grown and how all the levels of intelect expand the globe to make android OS the number one. ill be trying the WIFI signal and im getting one bar at a 8 meter distance from the modem. and whne i run the hotspot of my phone i have to put it basicaly on top of my Lap for it to get a signal.
Issue solved by Nokia/Hmd together with Mediamarkt Sweden with above and beyond kind of service,
They handled the issue quick and effective without any pressure from social media or newspapers. Kept me up to date with any type of progress in the matter.
And even let me replace the phone with another brands phone due to certain reasons, they also provided for extra accessories to the replacement phone even though it was another brand as well as putting out extra credit at the store of my choice for future purchases.
So my hat comes of for them for the 11 star of 5 stars maximum service
got real issue on my phone night between 23/24 july wich resulted in me and my girl waking up and in less then 1 min the appartement was smokefilled and the phone was like a blowtorchand we managed to toss it from a 3 floor window onto the street wbelow.
we ggot lucky that we ive in a small 1 bedroom appartment with a working smoke alarm just few meters away in the same room .
the phone is now seng in to nokia/hmd EU service center for inspectionon what went wrongwith the device.
and even though this happend i cant wait to get a replacement/new nokia 7plus since i realy loved the model.
hope they find anything fast if there is something wrong with it since the model in my eyes still is a greatphone
Akibalo said:
got real issue on my phone night between 23/24 july wich resulted in me and my girl waking up and in less then 1 min the appartement was smokefilled and the phone was like a blowtorchand we managed to toss it from a 3 floor window onto the street wbelow.
we ggot lucky that we ive in a small 1 bedroom appartment with a working smoke alarm just few meters away in the same room .
the phone is now seng in to nokia/hmd EU service center for inspectionon what went wrongwith the device.
and even though this happend i cant wait to get a replacement/new nokia 7plus since i realy loved the model.
hope they find anything fast if there is something wrong with it since the model in my eyes still is a greatphone
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Click to collapse
OMG ??????? what Nokia said?
ExaHamza said:
OMG what Nokia said?
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atm the phone is on the way to nokia/hmd main service in EU since they where extremly eager to check it out on what may have gone wrong and they helpedme to get a basic timeline by lots of questions so to see if there was any strange behaviour with the phone prior to the event
and as i understood this was basicaly a first for themwith this kind of event specially since it wasnt plugged in atm of the explosion . so i am waiting on reply from them for reciving and first checkup on the device.
Akibalo said:
atm the phone is on the way to nokia/hmd main service in EU since they where extremly eager to check it out on what may have gone wrong and they helpedme to get a basic timeline by lots of questions so to see if there was any strange behaviour with the phone prior to the event
and as i understood this was basicaly a first for themwith this kind of event specially since it wasnt plugged in atm of the explosion . so i am waiting on reply from them for reciving and first checkup on the device.
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Oh yeah, didn't hear such a thing before. Please keep us updated. I'd like to know more about how they handle the issue and what information they provide about the root cause. Also, I'm glad they intervened and took notice of it without needing a special pressure from social media (which is the case for most brands).
Sent from my Nokia 8.1
Sorry to hear that.
I've never heard of HMD Nokia Android Phone explosion incident before - at least in China, only battery bulging incident on overused Nokia 6.1.
Please keep this topic updated, we want to know their attitude upon this issue.
still no news from nokia/hmd other then they are putting everything under a microscope to try and find anything that might have gone wrong.
So update on this issue.
So far they couldn’t find anything wrong in design of the phone and or battery so it looks like it was just one of them crazy bad luck happening.
They still haven’t completely checked everything as I understood but they felt satisfied to close the matter on mud end and do more testing without me having to wait for all answers.
And the solution on the matter for me as I got. New phone and accessories like SD cards, cases, Custom screen covers, wireless headphones as well as a bunch of extra store credit for future purchases.
However due to demands from girlfriend that the same model of phone was not allowed inside ever again if I wanted to sleep in the same bed/apartment ever again I had to pick another model.
However since they didn’t have any similar phone model.
They came up with the suggestion of me picking from any brand of phone even from their competitors. So now I have bramd of phone and really happy with the solution in the end..
So to all that might be worried about this repeating itself don’t be.
Also even hat it took some time I am extremely happy with the solution in this matter as well as they will update me with any future findings in this matter.
Best service i ever experienced in a cellphone warranty issue.
Nokia/hmd gets 11 out of 10 stars for their handeling of the service around this issue.
what phone do you have now?
good to see them being this nice. But i guess they have to because, well, your phone exploded
I took a samsung A40 instead due to the fact that it was good enough for my current needs but I do miss my Nokia. But as My girlfriend Put in her veto against the Nokia 7plus model I didn’t have much choice.
Nokia’s work in the matter is the best I ever encountered when it comes to Customer service and I feel they took it extremely serious to find a solution on the matter and as I understood it was just a one time happening.
But I am happy with the new phone since it is quick software and takes decent photos, but I am going to miss the Nokia.