Hello Xda,
This is my first post here although I've lurked for quite some time looking for answers and help.
I just got my droid 4 over winter break and I have been loving it since. The update to JB was nice but it took me some time to get it right because I am special™.
Anyways, here's my problem: A few weeks ago I was napping on a couch and I rolled over and the phone fell to the ground screen down. Later that morning the touch screen started acting erratically where it would not work until i locked and unlocked the phone. After having that happen a few times later that day the touch screen went out completely. I rebooted the phone by holding the lockscreen down and using the keyboard to select power off. When I turned it back on even the lock screen had started being screwy, which leaves me to where I am now. The lock screen locks the phone perfectly, but it i have to hit it multiple times and hope that it will turn on in the next 5-10 before trying again. The touch screen still does not work. I have read around and saw that it could be the digitizer. I took the phone apart once to make sure nothing was loose anywhere before I bought it and since that did not fix the phone I went ahead and purchased a new digitzer. I just finished installing it and I'm still having the same issues. So xda, I'm lost.
I really don't feel like buying a new phone and I'd love to try and repair this. Does anyone have any ideas on where the problem could be? I checked the pins on the back of the mobo and they looked fine. I just left the phone on a bit too long and got about 2 weeks worth of texts so it still runs smoothly..just without a damn touch screen.
Thank you for your help and reading this wall of text!
Edit: I just realized lockscreen is meant to be lock button in the title, sorry for any confusion!
WhyDroidWhy said:
Hello Xda,
This is my first post here although I've lurked for quite some time looking for answers and help.
I just got my droid 4 over winter break and I have been loving it since. The update to JB was nice but it took me some time to get it right because I am special™.
Anyways, here's my problem: A few weeks ago I was napping on a couch and I rolled over and the phone fell to the ground screen down. Later that morning the touch screen started acting erratically where it would not work until i locked and unlocked the phone. After having that happen a few times later that day the touch screen went out completely. I rebooted the phone by holding the lockscreen down and using the keyboard to select power off. When I turned it back on even the lock screen had started being screwy, which leaves me to where I am now. The lock screen locks the phone perfectly, but it i have to hit it multiple times and hope that it will turn on in the next 5-10 before trying again. The touch screen still does not work. I have read around and saw that it could be the digitizer. I took the phone apart once to make sure nothing was loose anywhere before I bought it and since that did not fix the phone I went ahead and purchased a new digitzer. I just finished installing it and I'm still having the same issues. So xda, I'm lost.
I really don't feel like buying a new phone and I'd love to try and repair this. Does anyone have any ideas on where the problem could be? I checked the pins on the back of the mobo and they looked fine. I just left the phone on a bit too long and got about 2 weeks worth of texts so it still runs smoothly..just without a damn touch screen.
Thank you for your help and reading this wall of text!
Edit: I just realized lockscreen is meant to be lock button in the title, sorry for any confusion!
Click to expand...
Click to collapse
Wow! That's bizaare. I can safely say that I've dropped my Droid 4 multiple times in the year that I've owned it, including on hard surfaces, and I've never had any problems as such. Sorry to hear about your troubles.
This sounds like a pretty in depth hardware issue, and I think it's beyond my scope of knowledge, But, I would like to ask, did you buy the phone from a third party? Or directly from your service provider? Because if you bought it from your provider, I was going to ask if you had insurance on the phone. If not, that sort of issue may very well be under warranty, depending on when the phone was manufactured. But, you probably voided it if you opened it up and changed a component in it
The only other advice I can offer, outside of buying a new phone, would be to take it to a third party repair shop. If you're in the U.S., Verizon has an independent franchise called Wireless Zone that I believe does phone and tablet repairs. I'd see if there's one in your area. Me personally, I think I'd just avoid the hassle and buy a new phone, but it's up to you. Not sure how much you can find a D4 for on eBay or Craigslist these days, but I'd go that route. Sorry I can't be more help. Good luck!
Airman1947 said:
Wow! That's bizaare. I can safely say that I've dropped my Droid 4 multiple times in the year that I've owned it, including on hard surfaces, and I've never had any problems as such. Sorry to hear about your troubles.
This sounds like a pretty in depth hardware issue, and I think it's beyond my scope of knowledge, But, I would like to ask, did you buy the phone from a third party? Or directly from your service provider? Because if you bought it from your provider, I was going to ask if you had insurance on the phone. If not, that sort of issue may very well be under warranty, depending on when the phone was manufactured. But, you probably voided it if you opened it up and changed a component in it
The only other advice I can offer, outside of buying a new phone, would be to take it to a third party repair shop. If you're in the U.S., Verizon has an independent franchise called Wireless Zone that I believe does phone and tablet repairs. I'd see if there's one in your area. Me personally, I think I'd just avoid the hassle and buy a new phone, but it's up to you. Not sure how much you can find a D4 for on eBay or Craigslist these days, but I'd go that route. Sorry I can't be more help. Good luck!
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Click to collapse
I had dropped it many times(I'm very clumsy with my phone) before that. This was not even the worst drop of them all so it really confuses me too. I did buy it off ebay so there was no hope for warranty which is why I went down the try and fix it myself route. I did exactly as you said a few days ago. I gave up and bought another one off craigslist. A case is already on the way too so this does not happen again. My theory is that the connections from the front half of the phone(the led/digitizer, etc) where the two pieces attach back to the circuit board have gone bad somehow. I zombiefied the phone with just the circuit board and the screen to see if pressing in different spots would fix anything but to no avail. I'm just going to hold on to it for awhile and mess with it in my spare time now hehe. Thanks for the advice!
Edit: I just wish Motorola would come out with the Droid 5 or some other new smartphone with a keyboard. I guess I'm old school but I can't go with a touchscreen only phone
WhyDroidWhy said:
I had dropped it many times(I'm very clumsy with my phone) before that. This was not even the worst drop of them all so it really confuses me too. I did buy it off ebay so there was no hope for warranty which is why I went down the try and fix it myself route. I did exactly as you said a few days ago. I gave up and bought another one off craigslist. A case is already on the way too so this does not happen again. My theory is that the connections from the front half of the phone(the led/digitizer, etc) where the two pieces attach back to the circuit board have gone bad somehow. I zombiefied the phone with just the circuit board and the screen to see if pressing in different spots would fix anything but to no avail. I'm just going to hold on to it for awhile and mess with it in my spare time now hehe. Thanks for the advice!
Edit: I just wish Motorola would come out with the Droid 5 or some other new smartphone with a keyboard. I guess I'm old school but I can't go with a touchscreen only phone
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Click to collapse
Ah, ok. Well, that's still pretty crazy that it happened. Sorry for the delayed response, but anyway glad to hear that you've got a new one on the way, and a new case coming too.
Yeah, I'm the same way. I got the D4 cuz I really like having a keyboard. Unfortunately, it looks like it may be the last keyboard phone to come out for a while, if ever. But on a sidenote, a lot of the newer phones with big screens have really good touchscreens that I think wouldn't be so bad to type on. My girlfriend's GS3 is awesome. I think I could get used to it. And even if you get touchscreen only phone, I do believe that there are a number of third party keyboards you can buy that will plug into the phone. That will probably be the way to go in the future.
Related
recently i have been having a lot of problems with my phones. when i bought the phone it was great until about a month ago the accelerometer got messed up and everything went into landscape for no reason, so after two weeks of dealing with that problem i called t-mo and they had me go through the usual troubleshooting steps which i had already tried. they asked if the phone was rooted and i acted like i had no idea what that meant, and they sent a replacement(refurb) about a week into using the refurb i was having really bad battery life of about 20 minutes, i called t-mo again and told them my battery was shot and what was going on. they decided that the phone was broke but they would send me another battery as well.
then i got the phone 4 days ago and it seems now that the touchscreen is going out. i went to pull my notification bar down cause i had an email and my app bar came up, when i tried to close it nothing happened. right now it seems that the entire screen thinks i am touching 3 inches below where i am and so i have been using the phone without touching the screen(not fun), so i called t-mo again. first thing they asked me was if the touchscreen not working was inhibiting my everyday use of the phone, obviously it is affecting my usage of the phone since i got it because it was a touchscreen. t-mo told me after a few minutes of looking up my info that since they have sent three phones out(even though i told them not to on one of them) that i have to take it up with HTC. HTC is telling me that i have to take it up with t-mo. if i am not mistaken all refurbs come with either a 90 day warranty or the remainder of the one year on the original phone whichever comes first. i know there are some t-mo employees here, so please tell me who i should talk to or what i should say to get my phone fixed, this is ridiculous that i got the rufurb and it doesn't even work. aren't they supposed to test each one before they send it out?
thanks in advance guys
Yes they are suppose to test it out but those big companies... ahhh. I'm convinced that T-Mobile should be the company you should talk to for a replacement. They should provide you with another one since it's within the 90 day warranty. If they tell you to talk to HTC tell them HTC told you to talk to them. Not much but I can say Hope you have better luck!
Sounds tough dude! I've been lucky enough to always have re-furbs work for me, but sounds like you're not having my luck :/.
I have an insurance plan with T-Mobile, $7 a month, and lets you replace your phone, no questions asked, anytime you want. You can try seeing if you want to sign up for that and then they take care of it through the company that does the insurance for T-Mobile, and skips HTC and T-Mobile altogether.
Best to call T-Mobile and get them to get in touch with HTC direct to try and solve the issue.
As for the screen always going to Landscape mode, this used to happen to me. I figured out a fix when I noticed the Fancy Animation setting was causing the issue in Spare Parts. I disabled it and the screen was auto-rotating fine.
After disabling the Fancy animations in the settings too and then re-enabling them back and in Spare Parts, all was well.
hmmm... ok, let me have some opinions on this, I am running fresh 2.3.3, oc 710, clear lock screen. At about 12 noon yesterday my touch screen stopped responding, BUT only at the top exactly where the notification bar is, I know this because I turned on Nexus Revamped Pro LWP and in settings I set the particles to spawn where I touch, I have not been able to pull down my notification bar since yesterday! Ok, stop and think of how inconvenient that is! Anyways, I have gone so far now as to wipe everything and go back to stock fresh 2.3.3(no kernel or any theming) and it still wont work, oh, sometimes when I go to hit the phone soft key(bottom of screen) THE DAMN NOTIFICATION BAR JUMPS DOWN! I am going nuts trying to solve this, the phone was dropped once two days after I got it(almost a year ago) and it has had a Zagg screen protector on it until yesterday because I thought that it might be causing the problem. So there is my rant with some information on the problem stuck in there, anyone have any ideas let me know before tomorrow morning, I will have to go back to stock and unroot so I can go to Best Buy(not so Best Buy) to exchange it.
Wrong forum, try a different rom. but I would unroot and take it back
Sent from my HERO200 using XDA App
oops!! my bad, mod please move it! this is set as my home page I forgot to click Q&A section!
I had the same problem a few few months ago. The same thing with the notification bar would not slide down, but if you press anywhere on the screen it will. I dealt with for a day or two until I couldn't take it anymore. I reverted back to stock 2.1 and went to the sprint store to get it fixed. The technicians there never heard about this problem and they couldn't fix it. Luckily I was still under a 1 year HTC warrenty, so they just exchanged it with no problem. Hope this helps you out, and good luck.
Sent from my HERO200 using XDA App
pinoy724 said:
I had the same problem a few few months ago. The same thing with the notification bar would not slide down, but if you press anywhere on the screen it will. I dealt with for a day or two until I couldn't take it anymore. I reverted back to stock 2.1 and went to the sprint store to get it fixed. The technicians there never heard about this problem and they couldn't fix it. Luckily I was still under a 1 year HTC warrenty, so they just exchanged it with no problem. Hope this helps you out, and good luck.
Sent from my HERO200 using XDA App
Click to expand...
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Well, I tried 4 roms and stock 1.5 and 2.1 today and finally unrooted back to 1.5, I still am within my one year HTC warranty, I payed for a warranty at best buy(boooo!) and I happen to be out of town right now, so I go to the store here and they try to tell me I am not paying for the replacement program or warranty, AND I HAD ALL MY PAPERWORK IN FRONT OF THEM, so they finally said no we wont exchange it but we will send it off, it will be 3-4 weeks and we aren't giving you a loaner, so I said no and they gave me a special receipt and told me to go to any Sprint store and they would replace it....ANOTHER LIE, I went to FOUR stores scattered across Houston until a store even looked at it, I explained the issue and the said ok our tech will replace your screen or we will give you a new one it will be 30 min., ANOTHER LIE, 2 hours and 26 min later I was handed my phone by the tech and told that he had updated me to 2.1 and that my phone was fine, LIE. FIRST of all my screen wouldnt even unlock by touch(had to menu, menu) second I could still not get a proper response from my screen or even touch the T.B., second as soon as I turned the screen on it asked me to DOWNLOAD THE UPDATE, he didnt address the problem that he was told was there, he lied about doing the update, I lost it on this lazy ass, so he took my phone again, had it for under 3 min this time, brought it back and said here I updated it, I cant fix it, I cant give you one from our stock, you will have one in 3-4 days, again no loaner, THE UPDATE WAS STILL NOT EVEN DOWNLOADED, AND ONLY HALF OF MY BATTERY COVER WAS ATTACHED,I AM 376 MILES FROM MY WIFE AND 2 KIDS WITH NO PHONE. So at this point I just want to say, F*@# Sprint and F*@# Best Buy, I pay thousands a year for warrantys and bills, have payed at least the double the retail of my phone just in insurance(between our two lines) and you A$$'s reniged on everything that extra I pay for, when I do get my new one I will be canceling all insurance and warrantys and in 5 months when my contract is up IM GONE, you people have never done anything to honor your customer service agreements and I dont think I have ever heard anyone with a positive experience, SO F*@# YOU!!!! Ok my rant is done, just wanted to say to anyone even considering Sprint, dont do it unless you have the cash to just buy a new phone at full price if anything happens, they will screw you any way possible, been with them for coming up 5 years and they dont give a damn about anyone, RUN AWAY WHILE YOU CAN.
The actions of few almost never speak for the quality and character of All.
I've never had a problem with my service that wasn't resolved within an hour and a half by a sprint representative. I used to have the rumor and I soaked it once(replaced), my mother broke her screen and got it replaced, one time my charger port got so jacked up that they had to give me a new phone and the Rep offered to give me his old phone, ofcourse I said no and thanked him but that shows there are good folk in the company we have been buying service from for the better part of a decade.
I would gladly change my opinion if I ever saw a change in how they handle my wife and I as customers, I have just not seen it... OH, PLEASE tell me what store to go to, seriously, no sarcasm, I will go if its close(houston area), it is just very stressful and insulting to pay what we pay believing that they will hold up their end and being openly lied to...I know that my little flame out does not speak for everyone, it just helps to get it out.....XDA Group Therapy LMAO
I don't think I will ever buy a phone from best buy... If you try and have any warranty service done it seems to be a hassle for must people. Luckily I by my phones directly from sprint and I've never had a problem.
Sent from my Android for Telechips TCC8900 Evaluation Board (US) using XDA App
Ok, last update on my situation, I will try not to freak out, I am highly upset.
So, after days with a non-functioning phone, I go to the store and first of all, why does it take 15 min to walk behind the counter and pick up a packaged phone when I am the only customer in the store? OK, so my "New" phone came in, great right, wrong! I take care of my things, I am an adult that likes nice things and cant afford many, so when I get something I want I take extremely good care of it, my Hero was immaculate, spotless, and I have had it since a couple month after release, what they brought me was ****, it has scratches all over the screen(which is funny because he made a big deal asking me if I wanted the "screen plastic" taken off), the back cover has scratches on it, the back cover has a crack in it and is warped to the point that it will not stay on completely and there is a gap between the back cover and the phone, the metal band around the phone is loose, the hardware buttons are lose, I dont know who would call this a new phone but the poor thing has been badly abused, I almost feel bad for this poor Hero. So there it is, my experience yet again with Sprint and best buy. I feel like with the amount of money that I have payed total for "insurance" I should not be given a trashed piece of hardware. Sprint, is not all bad, I personally just have not had a good experience with them. Just be careful people.
I was wondering if anyone else was experiencing this also. Sometimes my milestones touch screen start goin all crazy an pushing buttons an sliding pages an pretty much making a huge mess.This has happened before, an it went normal after 4 to 5 hours later, an now its happening again. I did some research sayin somethin about the touch screen an its reaction to humidity an stuff, but i wasnt sure. So im hoping someone here knows what is up an can tell me what i have to do.
TONKAFORCE said:
I was wondering if anyone else was experiencing this also. Sometimes my milestones touch screen start goin all crazy an pushing buttons an sliding pages an pretty much making a huge mess.This has happened before, an it went normal after 4 to 5 hours later, an now its happening again. I did some research sayin somethin about the touch screen an its reaction to humidity an stuff, but i wasnt sure. So im hoping someone here knows what is up an can tell me what i have to do.
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Did you have your phone plugged in to a USB charger at the time? Was it the stock charger?
no, it doesnt happen jus when its chargin, it happens randomly, an no its not a stock charger, but i dont see what that would have to do with the screen goin crazy pushing everythin
TONKAFORCE said:
no, it doesnt happen jus when its chargin, it happens randomly, an no its not a stock charger, but i dont see what that would have to do with the screen goin crazy pushing everythin
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Click to collapse
Well, I would suggest that you try reverting back to using the stock charger for a few days and see if that helps. Using other chargers (esp from ebay) can cause similar effects on the Milestone/Droid due to voltage variances.
ill give it a try, an let you know what happens, thing is i bought the phone alone with no stock charger, so im gonna have to check on ebay for a stock one, but thanks again
TONKAFORCE said:
ill give it a try, an let you know what happens, thing is i bought the phone alone with no stock charger, so im gonna have to check on ebay for a stock one, but thanks again
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Click to collapse
Well, try buying a stock one from an authorized Motorola dealer. Every since I purchased one on ebay, I always make sure my Moto chargers come in a sealed, hard plastic, package in attempt to improve authenticity (However, I'm not sure how much that buys me).
Good luck.
I get this same issue.
Unplugged or not, on various roms from stock to motofrenzy.
sometimes the screen will just become really crazy.
If i open a webpage and just hold my finger on the screen in one place it will zoom in scroll up and down, all sorts.
I verified what was happening by downloading Multitouch visualiser 2 from the Market.
A reboot always fixes the problem
Its kinda frustrating, because i know that Moto just direct you to the place of purchase and i was not the original purchaser, so i have no chance of a warranty repair.
yeah ive tried everything, its driving me up the wall, its been like this for the last 30 hours,an i cant even use the phone, this is the worst it been, it usually goes away after 5 to 6 hours , but now its jus gone crazy, an ive restarted an removed the battery countless of times
but burko, are you using a sock wall charger or a ebay or differant brand wall charger.thanks
knowthenazz said:
Well, try buying a stock one from an authorized Motorola dealer. Every since I purchased one on ebay, I always make sure my Moto chargers come in a sealed, hard plastic, package in attempt to improve authenticity (However, I'm not sure how much that buys me).
Good luck.
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could you tell me how much the out put of volts an amps the motorola milestone wall charger is, thanks
I actually use a BlackBerry charger, as i assumed Micro-Usb would be the same for all manufactures, but as above, it does start the screen going mad, as soon as i unplug it, it stops!
Ill see if i can make it go mad without being plugged in!
Good shout Knowthenazz!
That happened with me, when the temperature degree outside is very high, I live in region the degree reach to 48degree, my phone screen goes crazy, so I think your charger make your phone very hot, so the sensitivity of your screen begin not work properly. I'm note sure, just want to share my idea.
Thanks,
well its been about 4-5 days already, an my phones touch screen still goin crazy, i thought maybe id go back, like the other times, but this time seems permanent an its extremely depressing thinkin about it cus i jus got it like a week and a half ago off a guy.ive tried countless of chargers, even my bros motorola backflip charger, an nothin. so im gonna assume its permanently gone. i would switch the digitizer but thats gonna cost money an might jus lose the entire phone, so im jus gonna throw it back on ebay an go back to my htc hero an jus wait for the milestone 2 to come out. but if anyone does find a solution please post it here. thx everyone R.I.P. MILESTONE
TONKAFORCE said:
could you tell me how much the out put of volts an amps the motorola milestone wall charger is, thanks
Click to expand...
Click to collapse
All chargers using the micro USB spec should be the exact same voltage (and different current ratings depending on the charger, although different current values shouldn't affect your screen at all). I suspect that the voltages are very close, if not generally the same, but, the voltage may slightly fluctuate (or ripple) over time, which I believe may be causing the issue. The better quality the charger, the more constant the voltage.
If I were you I'd purchase an authentic Motorola Micro USB charger, and call it a day.
Burko said:
I actually use a BlackBerry charger, as i assumed Micro-Usb would be the same for all manufactures, but as above, it does start the screen going mad, as soon as i unplug it, it stops!
Ill see if i can make it go mad without being plugged in!
Good shout Knowthenazz!
Click to expand...
Click to collapse
Glad I could help!
Not sure if this is true, but, I heard that most Motorola chargers work on Blackberry units, but, the converse isn't always the case.
well its been about a week and a half an the crazy screen thing finally stopped, i used my friends motorola backflip charger, an seems like evrything is back to normal, but now the "back" button does not work, an it really is a verry important button, so im jus hopin time will fix that button too
TONKAFORCE said:
well its been about a week and a half an the crazy screen thing finally stopped, i used my friends motorola backflip charger, an seems like evrything is back to normal, but now the "back" button does not work, an it really is a verry important button, so im jus hopin time will fix that button too
Click to expand...
Click to collapse
Glad things are returning back to normal for you with regards to the screen.
Not sure what's going on with your back button though. Hope it works itself out for you.
knowthenazz said:
Glad things are returning back to normal for you with regards to the screen.
Not sure what's going on with your back button though. Hope it works itself out for you.
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Click to collapse
thanks for your help knowthenazz an everyone else =]
Go to a service center asap!
Dude, use your warranty. Take it to a service center.
Mine happened the same, and I decided to send it back to motorola and just got it back yesterday.
They replaced the glass screen and the frame which surrounds the glass.
It seems they removed that plastic from behind the screen on the slider, or also replaced the slider module.
I'd guess it might be a known issue for motorola, because my phone had scratches on the glass, plus a small crack on the screen ( yeah, I know, it's gorilla glass, but I'm an orc with mobiles ), the metal frame was all dented, and they replaced it anyway, when they could just said "this is misuse, it's failing because you drop it several times, go buy another one"
I already had this issue a few months before, it got better and I decided to keep on, and then it started again and got unusable, so don't get excited about it getting better, because probably will eventually start failing again.
AdrienC said:
Dude, use your warranty. Take it to a service center.
Mine happened the same, and I decided to send it back to motorola and just got it back yesterday.
They replaced the glass screen and the frame which surrounds the glass.
It seems they removed that plastic from behind the screen on the slider, or also replaced the slider module.
I'd guess it might be a known issue for motorola, because my phone had scratches on the glass, plus a small crack on the screen ( yeah, I know, it's gorilla glass, but I'm an orc with mobiles ), the metal frame was all dented, and they replaced it anyway, when they could just said "this is misuse, it's failing because you drop it several times, go buy another one"
I already had this issue a few months before, it got better and I decided to keep on, and then it started again and got unusable, so don't get excited about it getting better, because probably will eventually start failing again.
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Click to collapse
thing is i bought it off anothere guy, an he was a phone dealer an it was given to him as a gift from motorola, an like it had no papers or charger or service carrier, jus the phone alone straight form hong kong. an yeah couple hours later my screen went crazy again, so its on ebay atm lol, but thanks anyways
It happened with me too. Somebody told me that was cause by sweat. So i took it to service center.
started happening to me yesterday, anyone know a fix yet?
Hey guys,
Firstly, I will admit from the start my phone has been dropped a couple of times but from around knee height at most...
I bought a contract, of which I am 2 months into, and in the last 2 weeks my phone keeps turning off randomly and wont turn on. Only sometimes when I remove the battery and sim card even, that it turns back on again. Its really frustrating, especially that I'm moving home in the next few weeks and agencies cant call me.
I am wondering if I can somehow go to the store of the company I bought it from and ask for a new one or a different phone?
I am happy to pay the difference for a galaxy note 2 dare I say which was my original choice but the LG was £10 less a month. Only thing is I purchased it online?
Many thanks to any help or advice on what might be causing this?!
Marc
mS_Design said:
Hey guys,
Firstly, I will admit from the start my phone has been dropped a couple of times but from around knee height at most...
I bought a contract, of which I am 2 months into, and in the last 2 weeks my phone keeps turning off randomly and wont turn on. Only sometimes when I remove the battery and sim card even, that it turns back on again. Its really frustrating, especially that I'm moving home in the next few weeks and agencies cant call me.
I am wondering if I can somehow go to the store of the company I bought it from and ask for a new one or a different phone?
I am happy to pay the difference for a galaxy note 2 dare I say which was my original choice but the LG was £10 less a month. Only thing is I purchased it online?
Many thanks to any help or advice on what might be causing this?!
Marc
Click to expand...
Click to collapse
A couple drops shouldn't cause this unless you're really unlucky, I dropped mine from the bench on the second day of owning it and freaked though luckily not a mark on it. I would say it's probably a fault so yeah try and return it, if it's bought online get in touch with the customer service team, most sites will have the phone number somewhere or it may be on your invoice. Check for damage or loose connections around the battery first though, good luck!
Sent from my LG-P880 using Tapatalk 2
@non4 said:
I would say it's probably a fault so yeah try and return it, if it's bought online get in touch with the customer service team, most sites will have the phone number somewhere or it may be on your invoice. Check for damage or loose connections around the battery first though, good luck!
Sent from my LG-P880 using Tapatalk 2
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Click to collapse
I was looking around the device but nothing is visible. I went to carphone warehouse store and they said they have to send it to LG. I will be able to tell if its a replacement or not as mine had a little dink taken out of the frame..ahh well, now two weeks of waiting to do.
They offered me a replacement phone as I went to leave like they forgot and I got a simple looking Samsung with chunky buttons! XD love retro style!
Thankyou for the advice,
Marc
mS_Design said:
I was looking around the device but nothing is visible. I went to carphone warehouse store and they said they have to send it to LG. I will be able to tell if its a replacement or not as mine had a little dink taken out of the frame..ahh well, now two weeks of waiting to do.
They offered me a replacement phone as I went to leave like they forgot and I got a simple looking Samsung with chunky buttons! XD love retro style!
Thankyou for the advice,
Marc
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You're welcome! When I was with carphone I brought in my HTC desire z (now drowned in the toilet one drunken night) Because it was not receiving messages, and I had updated it to 2.2.1 which made it impossible to root. When I came back to the store after my holiday I was thrilled to find a brand new phone (gave me the old backplate back though, cheapskates) with the original rootable 2.2! I proceeded to root and flash my first ever ROM, cm7, crapped myself cos I bricked it, then realized I had just forgot to wipe data! Booted into cm7 and never looked back, I can't stand unrooted devices! hopefully they send you a new one, that sort of fault usually does get a new one as its hard to detect the source of the issue, good luck!
Sent from my LG-P880
I'm on Cromi-X and last night the screen just died. No warning or other issues were noted. My wife was in the middle of a game of PVZ2 and it stopped working, She assumed that the battery had just hit 0%. I have been on Cromi-X for about 5 weeks and had zero problems - the tablet was running just fine. It's still running fine, with an HDMI cable and dock, the tablet is perfectly useable. So now for suggestions.
1) Is there any point in going through the effort of returning the tablet to stock and sending it back to Asus (hoping that they will honor the warranty)? Obviously unlocking and rooting aren't going to cause a hardware failure like this, but their language is pretty clear that unlocking voids the warranty regardless of whether or not this has anything to do with the failure.
2) In a sad coincidence, my second TF701T was damaged yesterday in a car accident (yes, I actually lost two tablets the same day). In this case, the problem seems to be just the digitizer as the display looks perfect below the cracked glass, but I know that replacements for qty=1 aren't really an option. That one wasn't unlocked by the way (too bad they weren't reversed). This one may get covered by insurance since the other driver ran a red light and smashed into the car. However, I might end up with a functional LCD available to use on the other one (I'm guessing that the digitizer is probably fine). I realize that this is a tricky repair.
3) Are there any known problems anyone has heard of about screens going dead like this? Is there a connector that could have worked its way loose or anything like that?
What do you folks think I should try? If #1 is a 0% chance of getting Asus to fix under warranty, then I'd rather not waste the time and money on round-trip freight. On the other hand, if there is a chance, I'd be screwing myself by opening the tablet to look for something loose or fixable on the connection to the screen which definitely would void the warranty.
Thanks in advance.
derekk1 said:
I'm on Cromi-X and last night the screen just died. No warning or other issues were noted. My wife was in the middle of a game of PVZ2 and it stopped working, She assumed that the battery had just hit 0%. I have been on Cromi-X for about 5 weeks and had zero problems - the tablet was running just fine. It's still running fine, with an HDMI cable and dock, the tablet is perfectly useable. So now for suggestions.
1) Is there any point in going through the effort of returning the tablet to stock and sending it back to Asus (hoping that they will honor the warranty)? Obviously unlocking and rooting aren't going to cause a hardware failure like this, but their language is pretty clear that unlocking voids the warranty regardless of whether or not this has anything to do with the failure.
2) In a sad coincidence, my second TF701T was damaged yesterday in a car accident (yes, I actually lost two tablets the same day). In this case, the problem seems to be just the digitizer as the display looks perfect below the cracked glass, but I know that replacements for qty=1 aren't really an option. That one wasn't unlocked by the way (too bad they weren't reversed). This one may get covered by insurance since the other driver ran a red light and smashed into the car. However, I might end up with a functional LCD available to use on the other one (I'm guessing that the digitizer is probably fine). I realize that this is a tricky repair.
3) Are there any known problems anyone has heard of about screens going dead like this? Is there a connector that could have worked its way loose or anything like that?
What do you folks think I should try? If #1 is a 0% chance of getting Asus to fix under warranty, then I'd rather not waste the time and money on round-trip freight. On the other hand, if there is a chance, I'd be screwing myself by opening the tablet to look for something loose or fixable on the connection to the screen which definitely would void the warranty.
Thanks in advance.
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I have something I have just discovered 2 days ago.... When I was playing real racing 3, my tablet turned off as the battery got discharged. I connected the charger and turned the tablet on, then all I could see was gliches on the screen. The colors were hazy.And the touchscreen was not usable. I think it is a hardware issue because it did not affect only android but also the asus logo that appears before loading the os. I tried to reboot several times in vain. Fortunatlely, I found out how to get rid of those glistches. Very simple: when the os boots, I lock the screen then unlocked it. Yeah very weird!!! the problem was reproduced as well as the solution... However, I dont know if it happens only when the tablet goes off while gaming or does it happen every time the tablet gets discharged. Other than that, everything works flawlessly!!!
You unlocked it which means no you no longer have a warranty. ASUS are quite clear on this. You can send it back to Asus and they will charge you to fix it.
Or you could open the back and check the ribbon hasn't come lose? Same with the other one, get a screen from eBay and fix it yourself. Probably some vids you can use on you tube.
Aren't you in Japan? Enjoy your vacation and stop helping all of us.
derekk1 said:
Aren't you in Japan? Enjoy your vacation and stop helping all of us.
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I have a feeling he loves it... Win for us!
Sent from my K00C using Tapatalk
So, I opened the tablet. Angry Dinosaur was right, it really is easy. Unfortunately, the cables connecting the display to the board look fine. I haven't seen any spare TF701T screens on Ebay, but I will keep looking. If anyone knows of a place, please let me know. Thanks.
derekk1 said:
Aren't you in Japan? Enjoy your vacation and stop helping all of us.
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I'm bored A week speaking Japanese and nothing but Japanese TV and crappy BG WiFi modem I need some normality. That's you guys with your broken gadgets.
I normally don't do this, but based on what just happened, I added the Amazon 2-yr drops, spills, and hardware failure protection for $45. This one DOESN'T say anything about unlocking voiding a warranty (an that might be hard to prove in the event of a drop anyway). Anyone have any experience with this? For $45 it seems like a decent alternative to the loss of Asus warranty when I root. I can't not do it either, since I noticed such a big improvement on Cromi-X.
SBDAGS, if you are bored for a minute I had another question for you. I know that you love the stock browser and I agree that it's faster than Chrome. I want the extra screen space and so am using the quick controls. The one problem for me is that I like to scroll with my left thumb and pull out the menu with my right. I end up accidentally pulling up the quick controls and jumping to another page when I'm trying to scroll. This happens about every 5th scroll attempt. Do you have any idea how hard it would be to modify the labs setting to allow quick controls to function off left, right, both - maybe check boxes? I searched but couldn't find anything already done. I could create another donation fund for you if you think it's not a huge amount of work.
derekk1 said:
I normally don't do this, but based on what just happened, I added the Amazon 2-yr drops, spills, and hardware failure protection for $45. This one DOESN'T say anything about unlocking voiding a warranty (an that might be hard to prove in the event of a drop anyway). Anyone have any experience with this? For $45 it seems like a decent alternative to the loss of Asus warranty when I root. I can't not do it either, since I noticed such a big improvement on Cromi-X.
SBDAGS, if you are bored for a minute I had another question for you. I know that you love the stock browser and I agree that it's faster than Chrome. I want the extra screen space and so am using the quick controls. The one problem for me is that I like to scroll with my left thumb and pull out the menu with my right. I end up accidentally pulling up the quick controls and jumping to another page when I'm trying to scroll. This happens about every 5th scroll attempt. Do you have any idea how hard it would be to modify the labs setting to allow quick controls to function off left, right, both - maybe check boxes? I searched but couldn't find anything already done. I could create another donation fund for you if you think it's not a huge amount of work.
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It'll be in the smali code probably. A good question for someone like @elesbb who loves these challenges. it's not a question of being bored for this one, I don't have the tools with me to decompile the apk.