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WTF... I had one of our VP's bring me his Tilt and the thing is just booting to the bootloader screen and says Serial at the bottom.
KAIS1*0 MFG
SPL-1.0.OliPof
CPLD-8
But that's not all... When I plug in a USB cable it changes the 'Serial' to 'USB'. However, the USB plug on the bottom of the phone is mangled up with bent pins, so I'm not even sure it's making proper contact. I've tried straightening them out the best I can, but they still look slightly bent to me. Anyway, here's what I've tried.
1. If I reboot the phone without the USB cable it goes straight into bootloader mode (I see a quick "missing image file" message or something like that then the red/grn/blue screen).
2. If I reboot the phone WITH the USB cable connected it boots up fine into Dutty's ROM, but it never makes an ActiveSync connection. Like the PC doesn't see it.
3. I copied a new ROM (named it KAISIMG.nbh) to the SD card and followed the instructions posted by vip_snoopy. But when it goes into the bootloader, it won't load the new ROM (nothing happens at all).
4. I downloaded MMTY, but when I launch that application, it doesn't give me the USB option even though the phone is connected and I see USB at the bottom of the bootloader screen. Arrrgh!!!
This sux! Trust me, I've searched this forum, Googled and found some posts related to this, but nothing has worked and I can't find a solution. With the mangled USB connector and the phone not letting me load a new ROM via the SD card, it seems I'm stuck. I'd like to get this phone back to the point where I can at least attempt a warranty return. Either that, or fry it out so they can't see the Oli SPF or ROM installed. At least then I can tell them the motherboard died or the device is fried or something...
Any help or advice would be greatly appreciated. Otherwise, I'll rip this thing apart and use the screen, keyboard, etc. for spare parts. Luckily this is a work phone so it's nothing out of my pocket. Although, it sux b/c I had to give my Tilt to the VP and now I'm temporarily using my old Treo 700w (yuck!) until I can get a replacement.
Thanks!
same proble with 2 different TILTs
both device are AT&T TILT, no problem with miniUSB connector.
Both devices are with original ROM
R 1.27.12.11
G 22.45.88.07H
D 1.57.00.00
when turning on bootloader, the serial appears, and while connecting the cable it turns to "USB" but no sync or USB recognition.
I unistalled and installed the activesync 4.5 and have no proble syncing other devices. (no driver problems)
did anyone heard about this problem?
many thanks!
I have a friend that got a Tilt and within a couple of days the pins inside the mini usb were messed up. He had to have it exchanged. Also, somewhere around here there is a thread because this is a known issue. I think your VP used a car charger or something.
ChumleyEX said:
I have a friend that got a Tilt and within a couple of days the pins inside the mini usb were messed up. He had to have it exchanged. Also, somewhere around here there is a thread because this is a known issue. I think your VP used a car charger or something.
Click to expand...
Click to collapse
must have been me....
@egypt 123: But what you describe is exactly what happened to my tilt. I did manage to reflash the thing from the SD card tho before a warranty exchange took place.
It took me serveral tries to get it to flash from SD. so I thinking is must be either a *****y card or you didnt follow instructions exactly. My was the later.
Good Luck
Hi all,
Yesterday, Activesync quit working on my Tilt. I figured it was something I did as I had to install a new software on my PC that is an addon to Outlook and thought this had screwed up Activesync. Uninstalled and reinstalled Activesync, but no change. Then realized that when I plug my phone in, I never get the USB connected sound (nor the disconnected, or error sound for that matter). Took a look at the USB ports on my PC and they don't show anything connected when the phone is plugged in. I tried all of the USB ports, and no change. Also used 3 different USB cables, and still no difference.
This morning I pulled out my old Wizard and hooked it up and it immediately was seen and Activesync connected to it. So this is definetly an issue with my Tilt device.
I've done a hardreset on the phone, and even reflashed the current rom (Confused Stu's Mobile Vista v1.3). Still no change. I just put it into the Bootloader screen and it shows Serial (and not USB) when its connected. Tried doing this with the USB cable plugged in when I bring it up in bootloader, and also by unplugging and plugging it in while in the bootloader. Always says serial...
I'm going to put the official AT&T Ship rom on my MicroSD card and try flashing that to see if things change. If not, I'm looking for any other ideas before I call AT&T to do a Warranty exchange. So any and all ideas on this would be appreciated.
BTW: The charging light turns on when the USB cable is plugged in, so I know the cable connection (or part of it) is there. But just can't get my pc to recognize the phone, nor the phone to recognize its plugged in...
Hey man. Long time no talk. Does your USB port look damaged at all. I made the dreadfull SR in the dark once and pressed what I thought was the SR hole which turned out to be the USB port and slightly bent it. I gently straigtened it back up and all works fine now/currently. Knock on wood. Just an idea.
P1Tater said:
Hey man. Long time no talk. Does your USB port look damaged at all. I made the dreadfull SR in the dark once and pressed what I thought was the SR hole which turned out to be the USB port and slightly bent it. I gently straigtened it back up and all works fine now/currently. Knock on wood. Just an idea.
Click to expand...
Click to collapse
Hey Thanks P1T. It doesn't appear to be damaged, but now that you mention it the other night I did similar and was trying to do a Soft Reset and I think i punched into the USB port. Hadn't even thought about that. Will have to take a look at it closer later today and see if I screwd up some of the wires in there.
Yeah I've pretty much come down to this being a hardware issue now (I was hoping a rom flash might clear the issue, but that doesn't appear to be the case).
Anyone have a stock AT&T rom .nbh file easily downloadable? I have the .exe files for flashing from the PC, but not just the .nbh that I can flash from my SD card. Looks like I have to get this phone ready for an exchange.
mfrazzz said:
Hey Thanks P1T. It doesn't appear to be damaged, but now that you mention it the other night I did similar and was trying to do a Soft Reset and I think i punched into the USB port. Hadn't even thought about that. Will have to take a look at it closer later today and see if I screwd up some of the wires in there.
Yeah I've pretty much come down to this being a hardware issue now (I was hoping a rom flash might clear the issue, but that doesn't appear to be the case).
Anyone have a stock AT&T rom .nbh file easily downloadable? I have the .exe files for flashing from the PC, but not just the .nbh that I can flash from my SD card. Looks like I have to get this phone ready for an exchange.
Click to expand...
Click to collapse
check my site. quite a few "untouched" roms in there. You could open up your .exe and pull out the .nbh file.
P1Tater said:
check my site. quite a few "untouched" roms in there. You could open up your .exe and pull out the .nbh file.
Click to expand...
Click to collapse
Ok, on custom roms, thats easy, as I can usually use rar or zip tools to pull out the .nbh. But that doesn't appear to be the case on official roms. Am I missing something on getting the .nbh out? Or do I need to use a dumping tool, or what? Sorry, really haven't touched official roms much that haven't already been pulled apart
mfrazzz said:
Ok, on custom roms, thats easy, as I can usually use rar or zip tools to pull out the .nbh. But that doesn't appear to be the case on official roms. Am I missing something on getting the .nbh out? Or do I need to use a dumping tool, or what? Sorry, really haven't touched official roms much that haven't already been pulled apart
Click to expand...
Click to collapse
Checking one now. Report back in a few.
Edit:
Dadgummit. You would know that the one I chose to tray and extract the .nbh out of had already been done. Just my luck. Anyways, here is a link to the original shipped Cingular rom.
Originally shipped ATT Rom Cingular WWE 1.57
Edit 2:
Ok, I opened the factory rom .exe file and just extracted the .nbh file just as if it were a cooked rom. Hope it helps and Good luck on the return. Here is a link to factory rom .exe I used.
CINGULAR_WWE_1.62.502.0_radio_sign_22.45.88.07_1.27.14.09R2_Ship
mfrazz, if you need anything else, pm me or find me on msn. Good luck.
Just to give an update... I'm one really ticked off AT&T customer right now...
I purchased my Tilt at the end of November and received it in December due to it being backordered (thats really not important). So i've had this phone for 4 months... I've spoke to AT&T and HTC and HTC tech confirmed what I already knew, and thats the USB port on the phone is not working (most likely a bent pin is my guess. I'll be looking at it later under lights and a magnifying glass). Anyway, HTC has me talk to AT&T Warranty. AT&T Warranty proceeds to ask me to take the battery out and look at a small rectangle just above the USB port in the battery compartment. I do and tell her its pink... So now I'm being told my phone is water damaged, so its out of warranty. $400 to replace it (and HTC is telling me about $350 to replace the motherboard since thats what they do for USB issues). Talk about a scam... My phone has never been exposed to water that I know of. The AT&T rep even told me that just having the phone in a bathroom near where you take a shower could be enough to turn this pink and put you out of warranty!!! This is unreal...
So I paid $250 for this Tilt about 4 months ago, not it can't connect to a PC, and thats it. And on top of it, I'm stuck in a 2 year commitment because of this. Yeah, they have my by the balls and they know it.
Guess I'll go see about finding an electronics repair place to see if they can look at the usb port. Loved the phone, but this just sucks and makes me question buying another HTC device (or is this little rectangle an HTC thing or is it an AT&T thing)?
Needless to say, I'm livid over this whole mess, and seriously bummed.
Hi mfrazzz,
if your reason in connecting to USB is only activesync, just use bluetooth It's still a bummer though that you can't connect and charge at the same time on one USB cable.
Ok so is there anyway to get it fixed. I have a similar problem exept that at times my USB does not even charge my phone. I can get it fixed by moving it around until the LED Turns orange and I notice that it starts charging. THEN I have to put something on top of it so that it won't stop charging or move.
So what other options are there for replacing the USB Port? I don't have insurance on this phone by the way.
pfcsabre said:
Hi mfrazzz,
if your reason in connecting to USB is only activesync, just use bluetooth It's still a bummer though that you can't connect and charge at the same time on one USB cable.
Click to expand...
Click to collapse
Yep, realized last night that BT was going to be my option for doing ActiveSync (just never think about BT for that purpose). Guess i'll be going out today to pick up a BT adapter for my laptop.
BTW: I did find a place that will repair the USB for $80. I've seen a couple of posts here in XDA-Dev from people that have used them:
http://pocketpctechs.com/main~unit~...lt+full+service+repairs~item~75H00465-00M.htm
I may look at that option if I have further issues with the port. But right now its charging fine.
starmena said:
Ok so is there anyway to get it fixed. I have a similar problem exept that at times my USB does not even charge my phone. I can get it fixed by moving it around until the LED Turns orange and I notice that it starts charging. THEN I have to put something on top of it so that it won't stop charging or move.
So what other options are there for replacing the USB Port? I don't have insurance on this phone by the way.
Click to expand...
Click to collapse
Your only other option is to fix it yourself, by either gently re-aligning the pins or replacing it if it is too jacked up to gently re-align.
P1Tater said:
Your only other option is to fix it yourself, by either gently re-aligning the pins or replacing it if it is too jacked up to gently re-align.
Click to expand...
Click to collapse
Yeah. I'm not good with microelectronics (so my replacing it, isn't going to happen. I'd gladly pay $80 for someone more capable than me... ) I've been messing around with the pins some and still can't get it to connect. I've about given up on getting this working (without sending it in for repair) and am looking to order a BT adapter today from NewEgg:
http://www.newegg.com/Product/Product.aspx?Item=N82E16833242001
There are cheaper ones, but I want small so I can just leave it on my laptop...
One possible work around is I've contacted the AT&T rep for my company and she is looking to see if she can work around the system and get me a replacement. I just moved into a new position at work, and I'm supporting customers using mobile phone to connect to some of our products. I'm hoping there is some extra pull with that to circumnavigate the system... Don't have my hopes up, but if she can pull some strings, I may come up with a refurbished phone at least.
Hi all.
I've got a malfunctioning diamond, the data usb connectors must have been disconnected from the phone.
I want to send it in for repair, but i have a bepe rom on it, i am afraid my service provider wont repair it because of the voided warranty by flashing a non-stock rom on my device.
Is there anyway i can transfer the stockrom (yes i have it) to my device, and flash it from there? I can charge my device.
If not, is it possible to overclock the cpu so the device will be destroyed or something in that direction?
-Heien.
Well, you could try to find the problem yourself by using the service manual in the wiki. Or...I can think of many ways you could "destroy" the phone.
please give me inspiration ?
Recently I saw an option "microwave" which should be awesome good for bricking
Riel said:
Recently I saw an option "microwave" which should be awesome good for bricking
Click to expand...
Click to collapse
<3 best post here
Riel said:
Recently I saw an option "microwave" which should be awesome good for bricking
Click to expand...
Click to collapse
Microwaves leave serious burn marks on the PCB's absolutely not recommended, any technician will recognize the obvious tamper.
There are several ways to brick a device, but these kind of practices are not condoned here, so this info will not be made public!
(Don't even try to PM me about it, I will ignore all PM's regarding this question, no exceptions!)
@heien
A lose usb connector can sometimes easily be fixed by using an SMD rework station (if the PCB traces are undamaged.
If the traces are damaged, you'll be in need of a new main board.
The biggest job on the diamond is to disassemble it, it takes up a lot of time.
But the repair itself would be fairly simple.
Don't even try it with a soldering Iron (ext-usb leads have a small footprint), you should use an SMD/SMT hot air rework station, or better ask a mate who has the experience and access to equipment for these kind of repairs.
Best of luck,
EqX
if u are taking it for a hardware malfunction why be worried about what ROM do you have?
do u think they'll (technicians) check the ROM version you have? why bother? they'll dismantle it and repair/change the mother board. maybe you'll got a diamond with a new motherboard and a new-stock ROM.
@ eqx
Thank you for the very kind, but nerdy suggestion I'm afraid my ten thumbs would kill the phone permanently.
@Kukuriku
is this something you have experienced, or ? but i get your point, maybe i should just turn it in tomorrow..
Are you sure the problem is hardware related?
I have pretty much the same problem as you. My diamond can charge through the usb port but cannot be detected by any PC (I tried several PCs). I also use bepe rom (9.7).
jeanunit72 said:
Are you sure the problem is hardware related?
I have pretty much the same problem as you. My diamond can charge through the usb port but cannot be detected by any PC (I tried several PCs). I also use bepe rom (9.7).
Click to expand...
Click to collapse
even when it is in bootloader mode the phone cannot be detected by the pc?
karim099 said:
even when it is in bootloader mode the phone cannot be detected by the pc?
Click to expand...
Click to collapse
No. I have tried entering bootloader mode via bluetooth or with SSPL-Manual.exe but it’s still not detected.
The PC sometimes shows the "new peripheral detected" icon in the taskbar, but it disappears after a few seconds. The phone also shows me the menu (asking me to choose between activesync , storage disk and internet sharing).
PS: I have tried soft and hard resets
jeanunit72 said:
No. I have tried entering bootloader mode via bluetooth or with SSPL-Manual.exe but it’s still not detected.
The PC sometimes shows the "new peripheral detected" icon in the taskbar, but it disappears after a few seconds. The phone also shows me the menu (asking me to choose between activesync , storage disk and internet sharing).
Click to expand...
Click to collapse
bootloader via bluetooth? i mean the Tri color boot screen.
while the phone is off, press volume down and power it on.
then connect pc via usb. "usb should appear on screen"
try flashing other that bepe's rom. it might be a software issue.
karim099 said:
bootloader via bluetooth? i mean the Tri color boot screen.
while the phone is off, press volume down and power it on.
then connect pc via usb. "usb should appear on screen"
try flashing other that bepe's rom. it might be a software issue.
Click to expand...
Click to collapse
Thanks, but so far I haven't managed to get it to display "USB".
Either it shows "serial" or it shows nothing
basically my usb port is f***ed...
I'm stuck with a 1 month old phone that I can't flash or send back to orange for repair/exchange
+ I can only transfer files on it by bluetooth!
My hd has suddenly gone dead. The battery light does not turn on even if plugged in. I have tried to reset while plugged in but nothing happens. Connecting to the pc also doesn't help. Also tried to put it into bootloader without success. This does not feel good. Any ideas what might be the problem?
might be the usb connection. could be loose or bad
Have you tried to remove the battery, and put it back in..had a littel problem like (during unlock) that would turn on, removed the battery for 10s and put it back in and it turn on.
apap said:
My hd has suddenly gone dead. The battery light does not turn on even if plugged in. I have tried to reset while plugged in but nothing happens. Connecting to the pc also doesn't help. Also tried to put it into bootloader without success. This does not feel good. Any ideas what might be the problem?
Click to expand...
Click to collapse
HI Bro Iknow ur pain, this happen to my diamond also, one day just didnt turn on after unplug from my vista machine. Only thing I could think of is that maybe there was a short circuit somewhere between pluging to the computer with usb.
You will have to send it for repairs unfortunately
forget what i said.
i thought ur phone turns on but doesn't charge.
duttythroy said:
HI Bro Iknow ur pain, this happen to my diamond also, one day just didnt turn on after unplug from my vista machine. Only thing I could think of is that maybe there was a short circuit somewhere between pluging to the computer with usb.
You will have to send it for repairs unfortunately
Click to expand...
Click to collapse
The problem is that I have installed a custom rom...and no way of reverting to original...does this void my guarantee?
Came back ...for now
VIPPER2004 said:
Have you tried to remove the battery, and put it back in..had a littel problem like (during unlock) that would turn on, removed the battery for 10s and put it back in and it turn on.
Click to expand...
Click to collapse
I tried this and it magically came back. The strange thing is that I had been taking the battery out and putting it back in many times ...but perhaps I had not left the battery out long enough.
The battery also seems full which is kind of strange since I had been using the phone all day without charging.
In any case, I will leave it charging over night and report back tomorrow.
Thanks for your help!
VIPPER2004 said:
Have you tried to remove the battery, and put it back in..had a littel problem like (during unlock) that would turn on, removed the battery for 10s and put it back in and it turn on.
Click to expand...
Click to collapse
Hi,
Sorry for "using" the thread, and I am glad that it was resurrected, but... VIPPER2004, in end were you successful for the unlock? I have exactly the same problem, and so far have not succeeded... Any suggestions?
Thanks,
P.
Glad its working...
pdc4 was a mistake i made using htccode soft, im clumsy but everything went okey
apap said:
I tried this and it magically came back. The strange thing is that I had been taking the battery out and putting it back in many times ...but perhaps I had not left the battery out long enough.
The battery also seems full which is kind of strange since I had been using the phone all day without charging.
In any case, I will leave it charging over night and report back tomorrow.
Thanks for your help!
Click to expand...
Click to collapse
You'd better reflash a stock ROM and keep it for a while until you are reasonably sure that it was just a case and won't happen again.
VIPPER2004 said:
Glad its working...
pdc4 was a mistake i made using htccode soft, im clumsy but everything went okey
Click to expand...
Click to collapse
Hi again,
I am also trying to use the same soft, but no luck... could you please, eventually by PM, tell me the steps that worked for you?
And it can be in Portuguese... ; )
Thanks,
P.
Dead again
Well...it did happen again. This morning I found it dead again while plugged in. Unfortunately, I did not reflash it to stock rom. I can now only hope that I get a second chance to reflash before sending it off. Any other ideas are welcome.......
entering the new year without my blackstone
Looks like my hd has to take a trip to the factory.
Quick question: since I didn't manage to revert to initial rom does anyone know what the policy is on repairing an htc with custom rom?
That is indeed unfortunate...
What custom ROM have you installed? Have you checked in the thread if someone else had similar issues? And have you installed any particular program?
Also, you had no such issues while you were on the original ROM?
If you have this type of issues, trying to flash a stock ROM without being sure about the cause for the issues might be a little dangerous... There would be, I suppose, the risk that something might go wrong during the flashing process. And you would risk having a lovely brick...
Regards,
P.
I have installed Panosha's light version. No one else seems to be having this problem. Is there a chance that the battery is faulty? Can I have it repaired even though it has a custom rom installed?
Hi,
It might be a problem with the battery, but you could only try this possibility if you used other HD... by the way you have been using the wall charger or the usb cable attached to the PC?
Regarding the possiblity of having it repaired, under warranty, it could depend on the repairer itself. At the limit they could refuse to repair it under warranty, because a non-official ROM has been installed, and, specially, because a non-original HSPL is in place... but they could also overlook this, or do not notice it.
I would make sure it can not be "ressurected" and properly flashed before going to HTC service.
Regards,
P.
apap said:
Looks like my hd has to take a trip to the factory.
Quick question: since I didn't manage to revert to initial rom does anyone know what the policy is on repairing an htc with custom rom?
Click to expand...
Click to collapse
If you do, then please tell us. That's exactly what I was wondering.
pdc4 said:
Hi,
It might be a problem with the battery, but you could only try this possibility if you used other HD... by the way you have been using the wall charger or the usb cable attached to the PC?
Regarding the possiblity of having it repaired, under warranty, it could depend on the repairer itself. At the limit they could refuse to repair it under warranty, because a non-official ROM has been installed, and, specially, because a non-original HSPL is in place... but they could also overlook this, or do not notice it.
I would make sure it can not be "ressurected" and properly flashed before going to HTC service.
Regards,
P.
Click to expand...
Click to collapse
I have tried several times to resurrect it without success. On one ocassion I had the power light turn on for about 2 seconds then dead again. The only thing I have not tried is to try another battery. I will probably find one by tomorrow to test. Otherwise on Friday it will head to the repair shop...and fingers crossed. I will let you know what the repair policy seems to be here in Greece.
apap said:
I have installed Panosha's light version. No one else seems to be having this problem. Is there a chance that the battery is faulty? Can I have it repaired even though it has a custom rom installed?
Click to expand...
Click to collapse
Your phone is not broken!
Duttys ROM does not have this problem. I have had the same with Panosha's ROM and with Touch of HD ROM. The screen goes black and only removing the battery brings it back.
Vatt said:
Your phone is not broken!
Duttys ROM does not have this problem. I have had the same with Panosha's ROM and with Touch of HD ROM. The screen goes black and only removing the battery brings it back.
Click to expand...
Click to collapse
I wish this were the case, but even after removing the battery I cannot get it to function. Even when plugged into an outlet the power light does not turn on, so it's clearly more than a blank screen.
hi guys,
i hope i can bring to life my breeze again. i flashed my device with the futureshock rom. all works fine but the simlock was inside the breeze. i read a lot about sim unlock but have had no success. some day a guy told me that he want to try to unlock it. he flash a hsdpl (i don't know which one) and after this the brezze don't want to boot again. no tricolor (push on/off with camera buttom). my activesync got no connection. my device manager can not indicate the breeze when i conect it with the usb cable.
do i have a chance to get runnig it again?
thanks a lot
stagger
has anybody an idea, or suggestion? or is it damaged? unfortunatelly i dont know which version of spl he has install.
thanks
Stagger467 said:
has anybody an idea, or suggestion? or is it damaged? unfortunatelly i dont know which version of spl he has install.
thanks
Click to expand...
Click to collapse
Sounds like a death battery to me...
Try charging for one hour.., Then try to turn it on..
I don't think it does mathers if your phone is locked...,
Let me know the result
it charged my battery over 2h. nothing ....i can not turn on my breeze. the first minute i got a red charging light. like everything is ok.
i got no connection with my xp pc and active sync. the device manager can not detect the breeze. so i can not install any other boot program
any other ideas?
thanks
I had the same problem, it was hardware related though.
There are two little metal contacts that ground the battery cover, well one of them slipped though a little and was shorting pins on the motherboard. So fortunately nothing blew and it just was not turned on.
So obviously there is some form of protection from shorts that it will not power on.
Anyway check if it will turn on if only the motherboard, LCD and battery is plugged, without housing or anything else. Be sure that the back of the battery does not get into contact with the MB if you are going to try.
Good luck, hope you get it fixed..