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Have Windows XP SP3 and Microsoft ActiveSync 4.5 installed.
Problem is that the ActiveSync will not connect to the Diamond via USB. These are the symptoms on connecting the USB cable:-
1) The "Connect to PC" window pops up on the Diamond, asking whether I would like to ActiveSync (sync with Outlook) or Disk Drive.
2) I choose either one and Diamond pops a dialog to declare that the device is connected.
3) ActiveSync on my pc goes into a "connecting..." attempt, but eventually throws out a "ActiveSync cannot connect to the Windows Mobile powered device" msg.
4) Diamond goes back into its Today screen, nothing happens.
I have tried :
1) disabling/uninstalling my firewall
2) checking/unchecking the Start->Settings->Connection->USB to PC->
"Enable advance network functionality" checkbox
3) Microsoft ActiveSync 4.2
4) a fresh install of windows.
****while I was at this I did manage to get ActiveSync to respond/connect seemingly for a while, during which I recall she popped up a msg saying that since I don't have MS Outlook installed, if I do proceed I can't sync contacts etc. I clicked cancel thinking I should install MS Outlook first since I do want to sync contacts, and I never managed to see this msg again****
Sorry for the lengthy post, appreciate any responses/help from gurus; noob.
I had the same problem with u also at 1st than reinstall Microsoft ActiveSync 4.5
& tick Enable Advance network functionality
now ok liao
think u got to restart pc after u install Microsoft ActiveSync 4.5
Thanks but doesn't solve my problem, still.
Can I check what does you guys' Diamond show up as under Control Panel->System->Device Manager? If you look under Network Adaptors does it show up? Mine only shows up under Windows CE USB Devices->Pocket PC USB Sync. I recall that it should show up under Newwork Adaptors too?
forget to ask u did u install the prog for desktop which come with the cd?
harky said:
forget to ask u did u install the prog for desktop which come with the cd?
Click to expand...
Click to collapse
Sorry, what CD/program? I only have a Windows Mobile Interactive CD.
**********
Damn found those CDs. But after installing the Outlook 2007 Trial, still nothing happens. What program for desktop should I be installing? The other CD seems to only contain those like applications and should not affect me?
sorry i forget wrongly.. try to install again & restart ur pc.. see how.. maybe restart ur diamond also
same problem here also
epiphone said:
Have Windows XP SP3 and Microsoft ActiveSync 4.5 installed.
Problem is that the ActiveSync will not connect to the Diamond via USB. These are the symptoms on connecting the USB cable:-
1) The "Connect to PC" window pops up on the Diamond, asking whether I would like to ActiveSync (sync with Outlook) or Disk Drive.
2) I choose either one and Diamond pops a dialog to declare that the device is connected.
3) ActiveSync on my pc goes into a "connecting..." attempt, but eventually throws out a "ActiveSync cannot connect to the Windows Mobile powered device" msg.
4) Diamond goes back into its Today screen, nothing happens.
I have tried :
1) disabling/uninstalling my firewall
2) checking/unchecking the Start->Settings->Connection->USB to PC->
"Enable advance network functionality" checkbox
3) Microsoft ActiveSync 4.2
4) a fresh install of windows.
****while I was at this I did manage to get ActiveSync to respond/connect seemingly for a while, during which I recall she popped up a msg saying that since I don't have MS Outlook installed, if I do proceed I can't sync contacts etc. I clicked cancel thinking I should install MS Outlook first since I do want to sync contacts, and I never managed to see this msg again****
Sorry for the lengthy post, appreciate any responses/help from gurus; noob.
Click to expand...
Click to collapse
hello..i have the same problem..regardless of what i try it just wont sync..doesnt even
register ive connected my phone..installed..uninstalled..restarted the lot..so any ideas ?
i'm having similar problem. i'm using win xp sp2 and active sync 4.5. when i plugged my diamond to usb, the pc just showed "usb device not recognized" and it was recognized as "unknown device" in device manager.
i tried to uninstall the "unknown device" and reconnect diamond again. it worked but only once. after disconnect and reconnect again, it failed
i've tried using same cable and port for cruise and everything went smooth. dunno what it is...
replying back to my own thread.... i eventually managed to get it to work simply by changing the USB port I was using, not sure why at all.
I just got my diamond connected to my pc successfully. I simply used another usb cable.
Seems diamond is more sensitive to cable quality than other HTC devices.
HTC Diamond, problems with Windows Vista
I have so much problems syncing the Vista with the HTC Diamond. It took me one whole night and the program shows that it is halfway through the hotsync but nothing else happens. Uninstall and reinstall the Active sync programme on my Vista several times. Finally it works. The next day when I did a hotsync with my office computer nothing happens. After that when I got home Vista does not sync with my Diamond again. I do not know the problem is with Vista or my HTC Diamond... I wasted so much time troubleshooting..
I've found the solution. It had nothing to do with
Vista or with WMDC 6.1 it was a setting on my HTC S710. I removed the
following setting:
Step 1: Press Start
Step 2: Select settings
Step 3: Select (6) Connections
Step 4: Select (0) More
Step 5: Select (1) USB to PC
Changing the type of USB connection your device uses can help with problems
connecting ActiveSync.
Step 6: Disable the option - Enable advanced network functionality
Step 7: Press done 3 times
Step 8: Return to main screen.
Step 9: Uninstall unrecognized USB device in device manager (on PC)
Step 10: reboot Phone and reconnect
Hi, in my case it was the USB cable. I replaced the one I used for all my other WM devices before and now even the Diamond can connect.
Cheers,
Derek.
PS: problem and solution seen on both Vista and XP
Hotas said:
Hi, in my case it was the USB cable. I replaced the one I used for all my other WM devices before and now even the Diamond can connect.
Cheers,
Derek.
PS: problem and solution seen on both Vista and XP
Click to expand...
Click to collapse
Work for me too.
Tnx!
Hmm for those that tried and suddenly u got it once,but after that u disconnect and it disappear dont do anything extra!!!
Cos i got the same problem too! instead try to connect and remove it till u get it to sync again. It takes me the most 2 tries to get it to sync though..but if u try like maybe 5-6 times and it dont work..then i cant help sorry.
Btw i'm on Vista Home Premium 32 Bit.
This was what actually happened...i post this in another forum where people are having problems too.
"Hmm me having problems with syncing HTC diamond just now also. I'm on Vista Home Premium 32-Bit. I downloaded and installed the Window Mobile Device Centre(WMDC) 6.1 as they asked me to. WinXP its AutoSync 4.5. I connect and kind of expected this stupid syncing problems will happen to me like many others..zz.
I keep on trying to play with the checkbox in the USB to PC settings(To go there its Start>Settings>Connection Tab>USB To PC), people were saying if u uncheck the box it will sync already.But now my box is checked and it still can sync
Finally i got really fed up and piss..so i uninstall the stupid WMDC program totally without even plugging out the USB cable from my Diamond.Then i restart my pc, and i went to restore the USB to PC settings to ActiveSync with the tick in the checkbox. When Vista startup, i went for 1 last try haha...i just connect the diamond to my PC via the usb cable,and wow all the drivers start to install...and it sync LOL!!! And i go to control panel and was puzzled when WMDC was there even though i uninstalled it !!
And now its just sometimes i plugin it never detect but if i plug in and out ard 1-2times again it sync! I'm a happy man now"
snufkin said:
I just got my diamond connected to my pc successfully. I simply used another usb cable.
Seems diamond is more sensitive to cable quality than other HTC devices.
Click to expand...
Click to collapse
Yes - that's it.
I had the same problems - ActiveSync worked worser and worser - and last week no synchronisation was possible at all.
ActiveSync doesn't open or when it's opened - the PC-ActiveSync stayed grey...
Now - new Cable - not from HTC - and it works fine from the first time on
epiphone said:
Thanks but doesn't solve my problem, still.
Can I check what does you guys' Diamond show up as under Control Panel->System->Device Manager? If you look under Network Adaptors does it show up? Mine only shows up under Windows CE USB Devices->Pocket PC USB Sync. I recall that it should show up under Newwork Adaptors too?
Click to expand...
Click to collapse
I'm using XP SP3, ActiveSync 4.5.0 and it works fine. Of course after UNticking (disabling) the advanced network functionality. This advanced network functionality is designed for Vista, not for XP&ActiveSync.
Device manager:
In Device Manager I have the device listed with a separate entry directly from the root called "Windows CE USB Devices" and not under Network or other section. The driver provider is Microsoft and driver version is 4.0.4232.0 (06.10.2004). The driver file is wceusbsh.sys.
See the attached files.
I just don't remember from where I downloaded the driver, but for sure I did not used a CD/DVD delivered with Diamond.
issues synchronising
so i'm using activesync 4.5 with XP SP2 (i think) and i cant get my device to synchronise.
i connect it to the computer and it connects perfectly (i can explore the device and install files on it from my comp and all). It then starts trying to sync, however it never does. After an extended period of time it says "waiting for network" and then just stops synchronising - without actaully syncing any of my files! on the device it says "the server could not be reached. This could be caused by temporary network conditions" as the result and gives a support code of 0x80072EFF. it reports nothing ever synced.
It syncs with another computer in the house nicely -the comp is however ancient and we are getting rid of it! I'm sure its just a setting but i cant find it! Anyone?
Cheers guys!
Issue solved!
Not to worry i found the issue!
if this happens to anyone else this is the fix i found
"Fellow frustrated users I have worked out this issue. What happens is if you restore your computer or change files or link to another computer, Activesync creates multiple datasets on the device which must confuse the program.
With the phone disconnected from the computer, open Programs, ActiveSync, Menu, Options. If you use the scroll down bar, you will find all the datasets. I deleted all the datasets and let ActiveSync create a fresh connection."
Hey all, ok so my phone is detected in all others computers but not mine...
I m on windows seven and i tried windows xp, vista and seven, ITS OK !
When i connect it to my usb computer there are no option to choose active sync or usb connection or internet sharing from the phone
From another computer there no problem to use usb connection but mine nothing happen when i try..
Any one can help me ?
If your using windows 7 you need to download the sync center from microsoft. It was originally installed on vista but 7 doesnt have it..
just plug the usb cable and windows will do the rest
I use Win7 since 1 year and i've nothing problem for sync my phones.
All the tools for mobiles with WM are in win7.
thD64 said:
Hey all, ok so my phone is detected in all others computers but not mine...
I m on windows seven and i tried windows xp, vista and seven, ITS OK !
When i connect it to my usb computer there are no option to choose active sync or usb connection or internet sharing from the phone
From another computer there no problem to use usb connection but mine nothing happen when i try..
Any one can help me ?
Click to expand...
Click to collapse
Hello.
When in ActiveSync mode try to disable the faster dat syncronization; Win7 should now be able to detect your phone.
Otherwise try to upgrade the USB phone driver in the Device manager (letting Device Manager search the internet for the updated driver).
This worked for me
Best regards
S
My copy of windows 7 (64bit) which i bought on 22nd oct, didnt have the sync software originally installed. when i connected the phone for the first time it automatically downloaded the sync software.
ash_c64 said:
If your using windows 7 you need to download the sync center from microsoft. It was originally installed on vista but 7 doesnt have it..
Click to expand...
Click to collapse
didnt had to install anything.
plugged in my phone, windows devicecenter came up and i was all done.
sounds more like a not working USB port (driver issues) or a win7 RC release
Dear all,
sorry if this is repost.
i found it quite trouble for me, as my TYTN II suddenly stop syncing with my notebook.
it shown Microsoft ActiveSync can't recognize any port plug to TYTN ii, even if it can't sync with notebook active sync, but the phone still able to charge via USB port, anyone experience this before?
fortunately my Tytn II still able to sync via Bluetooth connection, but NOT via USB port.
Some recommended action that i've run so far:
1. uninstall & re-install microsoft activesync 4.5
2. change usb port
3. change with different notebook with activesync 4.5
4. hard reset my device
5. flash to another ROM via USB
6. etc
after doing all the thing, but the problem still there, only able to sync via Bluetooth connection.
hope anyone could give me a clue here.
thx & rgds,
What OS are you running on your notebook ?
Activsync for Windows XP and earlier
Windows Mobile Device Center for Vista, Wimdows 7
I am using Windows XP SP3 and using Microsoft Active Sync 4.5.0 build 5096
I also have tried into Windows Vista Home premium,
and couple hours ago I've tried to sync my friend O2 and it was successfull syncing with his device, and then I re-tried to sync with mine, but no hope
any clue really appreciate that
Try going to the "USB to PC" settings on your phone (probably under Settings>Connections) and unchecking "Enable faster data synchronization."
hmm, I've tried that before and still no luck,
do you think any possible hardware failure
It's possible that you have a hardware failure. However, that seems unlikely if you can flash using USB and it can connect to those other systems. Two other trivial things to try:
1) Try a different cable
2) Is "Allow USB Connections" checked in File>Connections Settings in ActiveSync? (I'm not trying to insult your intelligence, just covering the bases)
WonkotheSane said:
1) Try a different cable
2) Is "Allow USB Connections" checked in File>Connections Settings in ActiveSync? (I'm not trying to insult your intelligence, just covering the bases)
Click to expand...
Click to collapse
it's okay... i am looking for clue not for arguing
anyway, i've done that
1) already try 3 different cable, the last one i tried is with two devices my tytn ii and my friend O2
2) already done that too, been trying uncheck/check "Allow USB connection" in Microsoft Activesync in my Ms XP SP3 notebook.
btw flashing via SD card is applicable because it's not related with USB port right
regards,
I'm having a very similar problem. I have 2 Kaisers, one factory AT&T ROM WinMobile 6.1 and the other running a cracked 6.5 ROM.
Two computers, one Laptop running Windows 7 Ultimate x64 and a desktop running XP w/SP3 32 bit.
About a month ago all phones stopped syncing to all computers. I just get a "Unrecognized USB device" error on both computers using either phone.
Does Anyone know if MS released a USB driver update that may be causing this? I have tried every possible phone setting listed on the web, uninstalled activesync on XP and nothing seems to work. It really feels like a Windows USB issue to me. Just my gut feeling.
Doug
I have one more stab in the dark. Plug in your phone, open the device manager on your computer. There should be a device category called "Windows CE USB Devices." Expand that category, right click on the device in that category and uninstall it. Unplug your phone and plug it in again. This should reinstall the device driver. I'm guessing that the original drive got corrupted somehow.
WonkotheSane said:
It's possible that you have a hardware failure. However, that seems unlikely if you can flash using USB and it can connect to those other systems. Two other trivial things to try:
1) Try a different cable
2) Is "Allow USB Connections" checked in File>Connections Settings in ActiveSync? (I'm not trying to insult your intelligence, just covering the bases)
Click to expand...
Click to collapse
I had a similar problem as the original poster, and it turned out to indeed be a hardware problem. The SD-card reader was faulty, and ActiveSync would not recognize the phone while an SD-card was plugged in (Nor would WM5Torage work). Removing and reinstalling drivers did not work either. The SD-card was fine, when tested in a PC reader and my Touch HD, so I figured it had to be the kaiser.
I fixed this *today* by replacing the PCB in the display part of the kaiser. Part costs about $40 (Search for item ID 380187854526 on eBay to see which part)
The disassembly/assembly instructions required are in the service manual, available at a dozen places online.
Hope this helps! (Couldn't post links )
I'm hoping SOMEONE out there can be of some assistance with my issue:
I was previously running Windows 7 RTM (64-bit Ultimate) with my Tilt (WM6.1 stock HTC ROM), and syncing with no issues.
I recently had to update my PC from the RTM to a real (paid-for) version of Windows 7, and I moved to 32-bit Ultimate (clean install) because of other application compatibility.
My Windows 7 installation now does not want to recognize my Tilt via USB (says "USB device not recognized"). I DID finally manage to get it to sync via BlueTooth, but even after removing the offending USB device from Device Manager (several times), and letting it re-discover the USB connection, it always shows "USB device not recognized".
My laptop is an HP dv9000 (1.6GHz, 4GB RAM, 250GB hd). I also sync to my Acer AspireOne netbook via USB, without any issues. I have also tried ANOTHER Tilt, and it will not recognize it, either. So the issue IS with the software on the laptop...I'm just trying to avoid re-installing the laptop again, since I already have MULTIPLE hours re-installing all the other apps on it.
Any light that anyone can shine on this issue would be great.
Reinstall
Reinstall Windows Mobile Center
Turn off advanced network functionality in USBtoPC if that fails then reinstall WMDC.
stylez said:
Turn off advanced network functionality in USBtoPC if that fails then reinstall WMDC.
Click to expand...
Click to collapse
Where is Advanced Network Functionality (I appologize if this is a stupid question) located? I've been hearing about this as a possible issue, but I'm not sure if it's on the phone, or the PC, and where?
The Computer Savior said:
Where is Advanced Network Functionality (I appologize if this is a stupid question) located? I've been hearing about this as a possible issue, but I'm not sure if it's on the phone, or the PC, and where?
Click to expand...
Click to collapse
It's on the phone USBtoPC if not in settings you can find it in Windows Directory
Found my answer...
Well, it turns out it was a bad USB socket on my Tilt. It makes good enough connection to charge the battery, but not for data transfer. I got another Tilt, and I put it on the same cradle to the PC, and it connects up just fine.
Thanks for the suggestions!
Hello guys,
I own a htc diamond 2, but recently had to format my computer and installed windows 7 (x64). After this installation and Microsoft office 2007, i installed Windows Mobile Device Center, but when i connect the phone to the computer it installs the update, but does not detect the device thereby precluding their synchronization. I've uninstalled and reinstalled office and windows mobile device center, but the computer still does not detect the equipment. I already consulted the manual, but nothing can cause the equipment to be detected.
Can any one tell me what i'm doing wrong?
Before this installation the computer was running Windows 7 (x86/32) with the same office and all was well
Thank you
This is strange. I own a 64Bit Win7 Pro which doesn't make any trouble.
1st thing I would try is to connect the phone again while being logged on as an administrator, maybe you are a normal user and not allowed to install drivers or something similar.
2nd thing i would try is to delete all active sync connections on PC and on your device. then restart everything and connect them new.
3rd thing to try out is to deactivate under the "USB to PC" option the "fast data synchronization" feature.
4th possibility is to set up both, your computer and your mobile device totally new.
Cheers
Zap
Thank you for your reply.
I've run the installation has administrator, and i've the problems i present.
I will follow itch one of your advices trying to solve this problem.
At last if any one don't work i will try the EubeniaUSB or the drivers of the Active Sinc x64 that i've found on two post at the xda forum. (This will work? )
Thank you.
I had the same problem to start with i would suggest doing what i did and find/replace the usb cable as that was what was at fault on mine - these cables are quite cheap and the pins move too easily inside . Try changing to a different or new cable and see what happens