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Am I completely screwed?

So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?

If you got it off ebay, att doesnt want anything to do with it. You can try for HTC support, but i have no idea how HTC is with that kind of stuff.
Do a hard reset, and see if that helps any.

I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.

HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.

I've had good experiences with HTC.
SpugDarktyde said:
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
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This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric

Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
The first thing u should do is figure out if it is hardware or software related. Just do a hardreset and see if that helps. If not, then its most likely hardware related.

Check in Settings - Buttons what button is assigned to the recorder (usually the one on the left side), remove that assignment.
The button must be stuck or the sensor below it faulty, so it senses that button always pressed.
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse

landwomble said:
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
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Dont get me wrong, I wasnt slating HTC for their support, I'm with you on that one. I've just seen jobs that have been bounced back from them (rightfully so) and was just giving the worst case scenario, that being that HTC dont actually have to fix it.

the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser

Square Trade
After this happened to me the first time I got some bunk electronics from ebay, I started using squaretrade.com. They will give you a warranty at about 50% of the cost of a Manufacturer/Dealer warranty and have a five day fix/replacement guarantee.

I would like to thank everyone for their reply I can see this is a dedicated community.
Starscreamer said:
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
Click to expand...
Click to collapse
Last night I reverted back to my factory rom but this did not fix the problem. Some odd things that I noticed that has me completely baffled is that only the directional keys (up, down, right, left) work on the keyboard but nothing else works. I tried doing a hard reset but that didn't wont since the 2 soft keys are not responding.
jahrami said:
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Click to expand...
Click to collapse
That manual seems very complete if I can't get HTC to fix it I will attempt to fix it myself. Does anyone know if I can purchase replacement part?

There's some hope for you. I bought my Tilt off of Ebay. AT&T warranted it from the day that it hit their network with my SIM card. So although it was originally purchased from AT&T (by the ebayer seller) on Oct 17th 2007, my warranty started December 6th 2007. No receipt required. They swapped it no problem. The TILT has a 365 day warranty via AT&T.
Just make sure you deal with a service center and not the individual stores. Go to attwireless.com and search for "TILT Warranty" .. look for the service center information.
Mine was swapped with no hassle in about 5minutes (I had a rom issue). One note if you go this route, check the replacement! My replacement has key-sticking issues (the right key on the keyboard gets stuck down, etc). The speaker (for phonecalls, not external) also is a little more muted than my old one (I sometimes have trouble hearing people). I may rewarranty it.
*edit*
Here: http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB64687
The service centers are contractors (I could tell by their shirts, saying "Company Name: Authorized AT&T Tech"), so I really don't think they care, as long as they can warranty it they will because it is more money for them. Just my thought.

As the above poster said, AT&T WILL do warranty exchanges on tilts bought through ebay or otherwise. I bought one off of craigslist and had it exchanged when a key on the keyboard stopped working. No problem. It is warrantied for 1 year after it is first used on their system.
The people stating otherwise are flat out wrong.

Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.

Richie V6 said:
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
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Click to collapse
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.

KyleK29 said:
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
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Click to collapse
The touch pro is very sexy

congratulations
Richie V6 said:
The touch pro is very sexy
Click to expand...
Click to collapse

For sale: MDA Vario III (Kaiser) with faulty touchscreen

I managed to splash some water on my Kaiser a couple of weeks ago and that stopped the touchscreen from responding. I sent it away to have the digitizer replaced but that didn't solve it, so the problem is somewhere else. The repair shop suggested that the motherboard would need replacing to get the touchscreen to work again. Apart from that the phone is in excellent condition and working fine, but Opera is no fun without the touchscreen so I've decided to put it on eBay to raise some funds to go towards another one of HTC's fine devices:
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=160293897460
I thought I'd mention it here since it might be very useful as a spare/test unit for a ROM chef or other developer who would probably use it remotely anyway. I put a very low start price on the listing so it might be a bargain.
(I hope it's okay to post this kind of thing. I couldn't find anything suggesting otherwise in the rules. I apologize profusely if it isn't welcome!)

hi i know that your answer will be a "hell, no!" but i will ask you, would you sell me the front cam of your varioIII? thank you so much

hell, no!
But seriously, I think the phone probably has more value in one piece so I'm not planning to break it up.

it's ok i just asked good luck.

Re
Why selling it at once? You can just replace the touch screen and digitizer for 40 dollars!!! Just because a shop guy said it cant be fixed it is for sale?
I put my tytn in the washingmachine, and everything works as well now, only the display is damaged. I will replace this myself. Will keep you informed!

swiftgs said:
Why selling it at once? You can just replace the touch screen and digitizer for 40 dollars!!! Just because a shop guy said it cant be fixed it is for sale?
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Well, they did actually try replacing the digitizer and it didn't work, so it seems the problem is somewhere else.

I'd actually really like to buy this for my Mrs.

Kaiser keyboard and Dpad issues

Hello,
I have been a longtime lurker/reader of this crazy wealth of knowledge, but i've finally run into a problem with my tytn ii that I can't find a solution to (despite searches). Any input would be fantastic. Let me preface this by saying I picked up this phone early on, new/oem. I can't really take it in to AT&T, especially since it's a kaiser not a tilt. Here's the issue:
A couple weeks ago, my keyboard and dpad just quit working. The phone and touchscreen were still completely functional, but no other input method worked. When I hit the power button, it would turn the screen on and type edfc, and begin recording a voice memo. Immediately that looks like a hardware problem. My brother (tech genius; replaced the LCD with me when that broke a few months ago) took it apart and checked all the connections and everything looked alright. After reassembling it, nothing had changed. I backed up everything on the phone and hard reset it. Still no change. I switched ROMs, and still no change. I think it must just be a failed piece of hardware.
Since the only things that don't function are the keyboard AND front dpad, I'm thinking it must be the board / ribbon that connects the two halves. I don't really have any way to test this though, and that's discouraging. So for the tldr types:
1) Are the parts from the tilt / tytn ii interchangeable, or would i have to find parts specifically for the tytn ii?
2) Is it worth picking up a phone with a broken screen/case etc and attempt to fix mine myself?
3) Is there a reputable repair place that it might be worth shipping my phone off to?
4) Is there another possibility as to why my phone is doing this that i've overlooked?
Thanks for any help

6 month ago I had the same problem, it's an hardware problem. I send my Kaiser to warrantly and 2 weeks later I've got a new kaiser that works good. So use warrantly

I'm fairly certain i cannot send my unit in to warranty. Had I known the extent of problems these phones have since been shown to have, I would have purchased one with warranty. :\

haserfauld said:
1) Are the parts from the tilt / tytn ii interchangeable, or would i have to find parts specifically for the tytn ii?
Click to expand...
Click to collapse
Yes, the parts are interchangeable, so you dont have to get parts specifically for the tytn ii (unless its the housing and you want the same branding on it).
Check out pocketpcthoughts.com they have main flex cable button assembly and the main keyboard assembly for sale as parts.
haserfauld said:
2) Is it worth picking up a phone with a broken screen/case etc and attempt to fix mine myself?
Click to expand...
Click to collapse
Thats worth a shot, i'd recommend that if you find one at a good price. But watch out. I purchased a Wizard a while ago with a broken lcd in hopes of using its mainboard. Swapped out the mainboard with my damaged one and it didnt work so i was left with 2 dead devices
haserfauld said:
3) Is there a reputable repair place that it might be worth shipping my phone off to?
Click to expand...
Click to collapse
I'd check out pocketpctechs.com and look into HTC usa.
haserfauld said:
4) Is there another possibility as to why my phone is doing this that i've overlooked?
Click to expand...
Click to collapse
not sure but does sound like a hardware problem from what you've described.
haserfauld said:
Thanks for any help
Click to expand...
Click to collapse
Your welcome

awesome, thanks so much for the info. I have a bid pending on a damaged tilt on eBay...keeping my fingers crossed. If it goes for cheap hopefully it fixes it. If not, I may pick up one of those flex cable assemblies, as I'm almost certain that's the failing part. Thanks again

What to do with my Diamond (O2 Ignito)?

I need some help please, I have cracked the digitizer on my diamond (O2 ignito), it is still working for now but I'm not sure what to do next.
I could replace it with a new lcd+digitizer ready assembled in a couple of hours for about £38, I have replaced many phone screens before, just never a touch screen, it can't be that hard.
I have insurance for the phone, I could claim on this but this presents a number of other problems. O2 don't list the Ignito any more, if they send me a replacement handset (if they don't just fix it and send it back) what would they send me, the XDA guide (Iolite?) or Zest? neither of these look that as good as my diamond. Also I'd be without a phone for however long this takes. Also I'd probably have to put the phone back to stock (stock ROM and radio and remove hard-SPL) The cost is slightly less about £25 for the excess.
I've got just over 4 months left before an upgrade as well.
What do you think is the best option?
Thanks

i had same problem and was thinking of fixing myself for the cost of a new digitizer on ebay which is £10. For repairs o2 are always out of stock of the ignito it seems i was waiting 3-4weeks for replacement, in end i had to settle with a zest as i needed a phone. i would not recommend the zest at all as mine stopped working after a week and there is not much if not any support for it on here, they would not let me have a xda guide so you would be lucky if you did.
if you claimed off your insurance then they should have new stock of ignito's think a claim cost is £25
after sending my zest back after the week i managed to get my ignito back gd times.
anyway if your lucky they should fix and send your phone back after a few days depending on stock. and the postal strikes hope that helped

Thanks for that.
I think I will claim on the insurance as it sounds like quite a hassle changing the screen myself

It seems they don't carry stock of the diamond any more. They have offered me a xda guide (Iolite/touch cruise2) or some blackberry's (definate no for me).
Has anybody any experience of what the Iolite is like compared to the diamond?
The thing that sticks out the most is the lower resolution QVGA screen.
Thanks

I'm getting a touch pro now, so goodye to the diamond forum, hello raphael forum.
Glad to see Gen Y ROM for raphael

Kaiser can't find sim card

Hello guys, I've got quite weird problem. Today morning, I tried to run android on my Tilt, but when I've done flashing, my phone couldn't find sim card (which was in it). I thought it was maybe ROM problem, so I've changed it to another and it was the same. Phone couldn't find sim card which was in it. Okey, I tried to change sim to one from another operator and was still the same... At last, I reflashed my kaiser to Win Mobile 6.5 (shifu 4.3 ROM, best for me) and it's all the same! It didn't crash or something like it, so I think it must be software problem.
What do you think guys, why it can't find sim?
Actually, I've got shifu 4.3 ROM, Radio 1.70.19.09 and HardSPL 3.29.
What shall I do to get it back to work?
Waiting for your advice.
//Edit: found a solution to this, searching the forum. I´ll try it and then say if it works.

ive got the same issue, let me now what u did to fix if u get it working

I tried to put a tape on my sim card to get it better connecting to the port, but it isn't still working... I read all topics about not working sim, but I haven't found real working answer. Can someone say what exactly should I do to make it working (without getting it to service)?

why without getting it to service?
some things are just hardware failures and no software can fix them. i have personally had this problem. read the FIRST page of the kaiser general forum and you will see at least 2-3 such threads. this is a common issue because of the moving parts in the kaiser. if the do-it-yourself tricks aren't working, then it is very very likely a fault in the main flex cable as detailed in the threads i am mentioning.

Yeah, I've seen that and it's really getting me down...
Why not? Just because I had a issue with not contacting usb port, I got my kaiser to service (not original, just something like "buy-sell phones service) and it costed me about 120zł (it's 30 euro, on that current). It wasn't done good. If I had a required stuff to solder it, I'd done that by myself. Next, my kaiser falled off my knee, when I was playing my guitar and writing an sms (I mean, I had guitar on my chest and I was writing sms in the same time) and slider works only in one place (not two - right and left, just only right). I tried to repair it, but it's just torned plastic and I can't do anything with it.
Now, sim card reader has f*cked up... I don't 've got enought money to pay for all things to do with my Tilt, so I think I'd lie down in my drawer...
Goodbye kaiser, hlip... ;(
Maybe, later, I'd buy G1 .

sorry to hear about the entire story. i used my tytn2 for a full 2 years. i had the main flex cable repaired last month and my repair guy also did a poor job. he put in a tilt's main flex cable, so my sim started working again. BUT! he didn't notice that the tilt does not have a front cam. so now my tytn2's front cam does not work.
i used the repaired tytn2 just fine for the past month. i just got an hd2 yesterday because i couldn't resist!
but it was worth having my kaiser repaired because now i can sell it. if i did not have it repaired, no one would want to buy a phone whose sim card doesn't work!

Yeah, I used my for about 1,5 year, but it's second hand phone - it was used by my friend for about year. How much did you pay for that repair? Just wanna know what prices are for that .
HD2... Man, you've got world's controlling center in your hands!
Congratulations .
I'm thinking of selling my kaiser like "sim not working, just for parts or to repair!", but I'll wait for the price in service.

i'm in a country where i can't use ebay/paypal, otherwise i would have ordered a brand new part for the kaiser. these parts are available as "do-it-yourself" kits for about $35.
where i am, i had to have it replaced by a local service shop. these shops rarely have replacement parts for "exotic" phones like the kaiser. so i had to settle for a cannibalized part from a used tilt for about $45 i still think it was worth it because without repairing it, i could probably sell it for about $50. after repairing it, i can probably sell it for about $150+ in the market here. so i will still make a profit of 150-45=$100+ compared to a profit of $50 without having it repaired.

ASCIIker said:
i'm in a country where i can't use ebay/paypal, otherwise i would have ordered a brand new part for the kaiser. these parts are available as "do-it-yourself" kits for about $35.
where i am, i had to have it replaced by a local service shop. these shops rarely have replacement parts for "exotic" phones like the kaiser. so i had to settle for a cannibalized part from a used tilt for about $45 i still think it was worth it because without repairing it, i could probably sell it for about $50. after repairing it, i can probably sell it for about $150+ in the market here. so i will still make a profit of 150-45=$100+ compared to a profit of $50 without having it repaired.
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Click to collapse
Definitely you have a good deal with your kaiser....