Hello,
I have been a longtime lurker/reader of this crazy wealth of knowledge, but i've finally run into a problem with my tytn ii that I can't find a solution to (despite searches). Any input would be fantastic. Let me preface this by saying I picked up this phone early on, new/oem. I can't really take it in to AT&T, especially since it's a kaiser not a tilt. Here's the issue:
A couple weeks ago, my keyboard and dpad just quit working. The phone and touchscreen were still completely functional, but no other input method worked. When I hit the power button, it would turn the screen on and type edfc, and begin recording a voice memo. Immediately that looks like a hardware problem. My brother (tech genius; replaced the LCD with me when that broke a few months ago) took it apart and checked all the connections and everything looked alright. After reassembling it, nothing had changed. I backed up everything on the phone and hard reset it. Still no change. I switched ROMs, and still no change. I think it must just be a failed piece of hardware.
Since the only things that don't function are the keyboard AND front dpad, I'm thinking it must be the board / ribbon that connects the two halves. I don't really have any way to test this though, and that's discouraging. So for the tldr types:
1) Are the parts from the tilt / tytn ii interchangeable, or would i have to find parts specifically for the tytn ii?
2) Is it worth picking up a phone with a broken screen/case etc and attempt to fix mine myself?
3) Is there a reputable repair place that it might be worth shipping my phone off to?
4) Is there another possibility as to why my phone is doing this that i've overlooked?
Thanks for any help
6 month ago I had the same problem, it's an hardware problem. I send my Kaiser to warrantly and 2 weeks later I've got a new kaiser that works good. So use warrantly
I'm fairly certain i cannot send my unit in to warranty. Had I known the extent of problems these phones have since been shown to have, I would have purchased one with warranty. :\
haserfauld said:
1) Are the parts from the tilt / tytn ii interchangeable, or would i have to find parts specifically for the tytn ii?
Click to expand...
Click to collapse
Yes, the parts are interchangeable, so you dont have to get parts specifically for the tytn ii (unless its the housing and you want the same branding on it).
Check out pocketpcthoughts.com they have main flex cable button assembly and the main keyboard assembly for sale as parts.
haserfauld said:
2) Is it worth picking up a phone with a broken screen/case etc and attempt to fix mine myself?
Click to expand...
Click to collapse
Thats worth a shot, i'd recommend that if you find one at a good price. But watch out. I purchased a Wizard a while ago with a broken lcd in hopes of using its mainboard. Swapped out the mainboard with my damaged one and it didnt work so i was left with 2 dead devices
haserfauld said:
3) Is there a reputable repair place that it might be worth shipping my phone off to?
Click to expand...
Click to collapse
I'd check out pocketpctechs.com and look into HTC usa.
haserfauld said:
4) Is there another possibility as to why my phone is doing this that i've overlooked?
Click to expand...
Click to collapse
not sure but does sound like a hardware problem from what you've described.
haserfauld said:
Thanks for any help
Click to expand...
Click to collapse
Your welcome
awesome, thanks so much for the info. I have a bid pending on a damaged tilt on eBay...keeping my fingers crossed. If it goes for cheap hopefully it fixes it. If not, I may pick up one of those flex cable assemblies, as I'm almost certain that's the failing part. Thanks again
Related
So one of my friends at work had an att tilt. However his son dropped it out of his pants pocket and the screen popped off. Screen is still in one piece however completly seperated from the tilt mechanism and the ribbon cable is missing. So I told him instead of throwing it away (cause att does not offer insurance) to give it to me and I'd see what I can do (Gonna unlock it and use it as an upgrade for my wing ).
I've read some of the hardware manuals and can already see I'll need parts to fix it. But I have no ideas what ones. Or if it's even worth it to fix. I mean its basically a free tilt minus any repair costs. Any help?
wshader said:
So one of my friends at work had an att tilt. However his son dropped it out of his pants pocket and the screen popped off. Screen is still in one piece however completly seperated from the tilt mechanism and the ribbon cable is missing. So I told him instead of throwing it away (cause att does not offer insurance) to give it to me and I'd see what I can do (Gonna unlock it and use it as an upgrade for my wing ).
I've read some of the hardware manuals and can already see I'll need parts to fix it. But I have no ideas what ones. Or if it's even worth it to fix. I mean its basically a free tilt minus any repair costs. Any help?
Click to expand...
Click to collapse
Check thi site, there is a manual how to dismantle kaiser. Could be helpful:
http://michael-channon.spaces.live....smantling+%2f+Disassembling+Guides+HTC%2fETEN
Thank you, however thats actually the repair manual I looked at. However while looking for parts I have yet to find the ribbon cable that connects to the display.
This is basically what I have except the ribbon cable is missing. And alot of steps missing to get it this way.
wshader said:
Thank you, however thats actually the repair manual I looked at. However while looking for parts I have yet to find the ribbon cable that connects to the display.
This is basically what I have except the ribbon cable is missing.
Click to expand...
Click to collapse
OMG, that had to hurt.
Yeah, kid was playing basketball and fell out of his pocket. I guess the kid has broke 4 phones this month... curve, tilt, 2 pantec duos. Told my friend to get him a $20 go-phone now lol. And use the savings to get me a tilt
I dont know what kind of damage besides the physical the drop may have caused. Phone was not on at the time so that may have helped it (I hope)
wshader said:
Yeah, and I dont know what kind of damage besides the physical the drop may have caused. Phone was not on at the time so that may have helped it (I hope)
Click to expand...
Click to collapse
I hope u repair it. Wish u luck.
Without actually looking at it, its hard to say what exactly you need. But you for sure need a new flex cable. Unfortunately that is the hardest part to find. At least here in the US. I usually buy broken phones from people who don't want to pay for a repair. Then I use the parts from them. You can get a new housing easily enough if you need it but the flex cable will be your biggest hurdle.
I suggest trying to find one broken on ebay and using the 2 you have to make one working phone. Even a broken Tilt can run for $200 on ebay though.
Anyone notice that case has already been replaced at some stage as it has a camera hole (not standard for Tilts) a keyboard without the white part and no logo. Perhaps the replacement was weaker than the original one. If the O/P searches the forum here for LCD Screen replacements there's loads of links to different companies supplying parts for Kaiser variants. I have no experience using any of them though so cant suggest which ones are best.
@Planet Neo
Yeah I was thinking that but was hoping it wouldn't come to that. Would suck to spend $200 for parts just to find the motherboard is broke or something to that effect. Was hoping someone knew of a place to buy a new cable or had one to sell. Also was hoping someone with some experience could let me know if they think I'd need a new tilt assembly.
@Flying Kiwi
Lol, I used a picture from kaiser disassembly guide to show what i was referring to. It has the standard tilt case. I'll be taking pictures of what I have as soon as I have the phone in my possession.
Okay I assume that its going to be very hard to get the ribbon and you're going to need housing. I believe that it will be the same as making a new tilt, because the screen is as good as dead without the ribbon so all you could do is get new housing and a new screen and it should rack up about $150-200. Which in my opinion is much easier and faster and better than frustrating on getting a ribbon.
Just my 2 cents.
Kraize
Planetneo said:
Without actually looking at it, its hard to say what exactly you need. But you for sure need a new flex cable. Unfortunately that is the hardest part to find. At least here in the US. I usually buy broken phones from people who don't want to pay for a repair. Then I use the parts from them. You can get a new housing easily enough if you need it but the flex cable will be your biggest hurdle.
Click to expand...
Click to collapse
I'm sure you'll think I'm busting your balls / stalking you but hard to find? Hell no! Expensive, maybe ( $100) but hard to find? I think not. Good job you're not charging people for you expert advice else they'd be wanting refunds....how long did you say you'd been doing this for?
http://search.ebay.com/search/search.dll?from=R40&_trksid=m37&satitle=tytn+flex&category0=
You need a TYTN II flex. There are many other suppliers and if you go direct they may be a bit cheaper. google is your friend....
To check the board - connect to a windoze computer with a mini USB cable and power up or press the soft reset button to boot it - it should ident and install then try to sync. It should boot fine even with no LCD if it's OK assuming the battery still holds some charge.
A full housing will run you about $60. Some sellers have just front panels for about $40 though I'm unsure if these have the pivot.
M.S
Mysterious Stranger said:
I'm sure you'll think I'm busting your balls / stalking you but hard to find? Hell no! Expensive, maybe ( $100) but hard to find? I think not. Good job you're not charging people for you expert advice else they'd be wanting refunds....how long did you say you'd been doing this for?
http://search.ebay.com/search/search.dll?from=R40&_trksid=m37&satitle=tytn+flex&category0=
You need a TYTN II flex. There are many other suppliers and if you go direct they may be a bit cheaper. google is your friend....
To check the board - connect to a windoze computer with a mini USB cable and power up or press the soft reset button to boot it - it should ident and install then try to sync. It should boot fine even with no LCD if it's OK assuming the battery still holds some charge.
A full housing will run you about $60. Some sellers have just front panels for about $40 though I'm unsure if these have the pivot.
M.S
Click to expand...
Click to collapse
Man, MS you really need to get off my nuts. It's getting creepy. I said in my post hard to find at least in the US. And the link you gave was for a seller in China. One more word of advice for the OP, Make sure this part actually works for the AT&T Tilt variant. I had a customer buy a Flex cable for the HTC Herald thinking it would work for the T-Mobile Wing but due to the modified button layout of the Wing it did not fit correctly. Much like this person HERE experienced.
Planetneo said:
Man, MS you really need to get off my nuts. It's getting creepy. I said in my post hard to find at least in the US. And the link you gave was for a seller in China. One more word of advice for the OP, Make sure this part actually works for the AT&T Tilt variant. I had a customer buy a Flex cable for the HTC Herald thinking it would work for the T-Mobile Wing but due to the modified button layout of the Wing it did not fit correctly. Much like this person HERE experienced.
Click to expand...
Click to collapse
These things are made in Shenzhen so where you think the parts come from?
Stop talking &*%(* and I'll stop correcting your posts Instead of saying something is a fact say it's your opinion. It's not a 'rare' part - and they ship WORLDWIDE. It's not as if he'll get one from a local mom and pop store - it's gonna be mail order wherever you get it from and looking at the seller's feedback is a good judge - all my parts come from China - so why pay a middleman such as yourself extra $ just so it has a US stamp on the package?
Someone needs to act as quality control on your posts and it looks like it's gonna have to be me if you keep posting [email protected]
M.S
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
If you got it off ebay, att doesnt want anything to do with it. You can try for HTC support, but i have no idea how HTC is with that kind of stuff.
Do a hard reset, and see if that helps any.
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
I've had good experiences with HTC.
SpugDarktyde said:
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
Click to expand...
Click to collapse
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
The first thing u should do is figure out if it is hardware or software related. Just do a hardreset and see if that helps. If not, then its most likely hardware related.
Check in Settings - Buttons what button is assigned to the recorder (usually the one on the left side), remove that assignment.
The button must be stuck or the sensor below it faulty, so it senses that button always pressed.
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
landwomble said:
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Click to expand...
Click to collapse
Dont get me wrong, I wasnt slating HTC for their support, I'm with you on that one. I've just seen jobs that have been bounced back from them (rightfully so) and was just giving the worst case scenario, that being that HTC dont actually have to fix it.
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Square Trade
After this happened to me the first time I got some bunk electronics from ebay, I started using squaretrade.com. They will give you a warranty at about 50% of the cost of a Manufacturer/Dealer warranty and have a five day fix/replacement guarantee.
I would like to thank everyone for their reply I can see this is a dedicated community.
Starscreamer said:
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
Click to expand...
Click to collapse
Last night I reverted back to my factory rom but this did not fix the problem. Some odd things that I noticed that has me completely baffled is that only the directional keys (up, down, right, left) work on the keyboard but nothing else works. I tried doing a hard reset but that didn't wont since the 2 soft keys are not responding.
jahrami said:
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Click to expand...
Click to collapse
That manual seems very complete if I can't get HTC to fix it I will attempt to fix it myself. Does anyone know if I can purchase replacement part?
There's some hope for you. I bought my Tilt off of Ebay. AT&T warranted it from the day that it hit their network with my SIM card. So although it was originally purchased from AT&T (by the ebayer seller) on Oct 17th 2007, my warranty started December 6th 2007. No receipt required. They swapped it no problem. The TILT has a 365 day warranty via AT&T.
Just make sure you deal with a service center and not the individual stores. Go to attwireless.com and search for "TILT Warranty" .. look for the service center information.
Mine was swapped with no hassle in about 5minutes (I had a rom issue). One note if you go this route, check the replacement! My replacement has key-sticking issues (the right key on the keyboard gets stuck down, etc). The speaker (for phonecalls, not external) also is a little more muted than my old one (I sometimes have trouble hearing people). I may rewarranty it.
*edit*
Here: http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB64687
The service centers are contractors (I could tell by their shirts, saying "Company Name: Authorized AT&T Tech"), so I really don't think they care, as long as they can warranty it they will because it is more money for them. Just my thought.
As the above poster said, AT&T WILL do warranty exchanges on tilts bought through ebay or otherwise. I bought one off of craigslist and had it exchanged when a key on the keyboard stopped working. No problem. It is warrantied for 1 year after it is first used on their system.
The people stating otherwise are flat out wrong.
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
Richie V6 said:
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
Click to expand...
Click to collapse
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
KyleK29 said:
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
Click to expand...
Click to collapse
The touch pro is very sexy
congratulations
Richie V6 said:
The touch pro is very sexy
Click to expand...
Click to collapse
I managed to splash some water on my Kaiser a couple of weeks ago and that stopped the touchscreen from responding. I sent it away to have the digitizer replaced but that didn't solve it, so the problem is somewhere else. The repair shop suggested that the motherboard would need replacing to get the touchscreen to work again. Apart from that the phone is in excellent condition and working fine, but Opera is no fun without the touchscreen so I've decided to put it on eBay to raise some funds to go towards another one of HTC's fine devices:
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=160293897460
I thought I'd mention it here since it might be very useful as a spare/test unit for a ROM chef or other developer who would probably use it remotely anyway. I put a very low start price on the listing so it might be a bargain.
(I hope it's okay to post this kind of thing. I couldn't find anything suggesting otherwise in the rules. I apologize profusely if it isn't welcome!)
hi i know that your answer will be a "hell, no!" but i will ask you, would you sell me the front cam of your varioIII? thank you so much
hell, no!
But seriously, I think the phone probably has more value in one piece so I'm not planning to break it up.
it's ok i just asked good luck.
Re
Why selling it at once? You can just replace the touch screen and digitizer for 40 dollars!!! Just because a shop guy said it cant be fixed it is for sale?
I put my tytn in the washingmachine, and everything works as well now, only the display is damaged. I will replace this myself. Will keep you informed!
swiftgs said:
Why selling it at once? You can just replace the touch screen and digitizer for 40 dollars!!! Just because a shop guy said it cant be fixed it is for sale?
Click to expand...
Click to collapse
Well, they did actually try replacing the digitizer and it didn't work, so it seems the problem is somewhere else.
I'd actually really like to buy this for my Mrs.
Hi all, I have woken up today to find that my touch screen no longer works!
Im guessing that i'll need to send it back to repair so my question is this, where can I find stock SPL and stock ROM?
Just woke up and it suddenly doesn't work? Sounds very strange to me... Were you drunk yesterday? (just kidding )
I'd try a hard reset first, have your touchscreen been acting strange lately?
it did have the newton ring in the center, had it about a week, but no effects on the screen; now seams to have spread right across the screen , after a little testing have found that small parts of the screen works.
I am going to see if i can replace the touch screen myself, found this on ebay, already have the tools, wish me luck.
http://cgi.ebay.co.uk/Digitizer-Tou...14&_trkparms=72:1690|66:2|65:12|39:1|240:1318
Better then sending off to HTC and them saying that its user abuse and waiting 3-4 weeks.
teky.co.uk said:
I am going to see if i can replace the touch screen myself, found this on ebay, already have the tools, wish me luck.
http://cgi.ebay.co.uk/Digitizer-Tou...14&_trkparms=72:1690|66:2|65:12|39:1|240:1318
Better then sending off to HTC and them saying that its user abuse and waiting 3-4 weeks.
Click to expand...
Click to collapse
Can you please let us know if this fixes the "newton ring" fault aswell. I thought it was the lcd screen and not the digitizer that would need replacing to fix this. since you've bought this now it would be good to know.
Thanks
teky.co.uk said:
I am going to see if i can replace the touch screen myself, found this on ebay, already have the tools, wish me luck.
http://cgi.ebay.co.uk/Digitizer-Tou...14&_trkparms=72:1690|66:2|65:12|39:1|240:1318
Better then sending off to HTC and them saying that its user abuse and waiting 3-4 weeks.
Click to expand...
Click to collapse
Any luck so far? how's the touch screen replacement? easy? hard? any alternative way to change without disassembly so many parts??
Hi,
after opening the phone have found out that i need a new LCD as well, have one on order but it is coming from Hong Kong so waiting on delivery, there is a combo on ebay that sells both the digitizer and lcd, so, if all goes well then i will post links and results.
Am currently using an old nokia until my diamond is fixed am missing all the functionallity that I have with the diamond.
teky.co.uk said:
Hi,
after opening the phone have found out that i need a new LCD as well, have one on order but it is coming from Hong Kong so waiting on delivery, there is a combo on ebay that sells both the digitizer and lcd, so, if all goes well then i will post links and results.
Am currently using an old nokia until my diamond is fixed am missing all the functionallity that I have with the diamond.
Click to expand...
Click to collapse
how's the disassembly process? difficult? any other more direct method on accessing the digitizer?
Hi all
I am facing a problem for which I could not find sufficient material/ solution. My X1 was working fine and awesome. But one day I noticed that my touchscreen is not working in Landscape mode when I open QWERTY board. Once I close the QWERTY board, the screen will return to the portrait mode and starts responding to the touch. If I am browsing in portrait mode and then select the option for "Landscape" mode without opening QWERTY board, it is still working fine. It only does not work when I slide out the keypad.
One more thing, when I slide out the key pad and close again, my screen alignment also gets disturbed most of the times and I have to align screen. This all happened before upgrade, so we cannot blame upgrade also.
Please help me out as it really feels bad to not to use keypad and screen simultaneously.
Any help will be cordially appreciated.
Regards
Gajendra
HEY!!
I actually experienced the EXACT same problem half a year ago. Definitely it is a hardware problem!! Screen do not respond to the touchscreen only when keyboard is out and that screen alignment is always out afterwards. My alignment was out when that happened and I cannot even press on the start button as it does not respond to the wrong alignment. Because of the screen, my microphone was screwed up as well, people on the other side of the line sometimes will not be able to hear what I am saying during a phone call at all.
I send it in to SE Canada and they fixed 5 different items on my phone within 10 days!!
Items they fixed (for reference):
Conductive Fabric Display
EMI Gasket
Rigid Flex PCB Assy
Conductive Fabric Rigid Flex P
BtB Connector
Do not know what these things are but they fixed my phone and the screen is all good now.
Cheers,
@Eric
Hey Eric
Thanks for your reply. Would you mind telling me the cost that you incurred in the process?
If it is a hardware problem, then there is nothing that I can do. I will also have to go for it.
Please do revert.
Regards
Gajendra
Cost? I assume you got your warranty left, since it hasn't even been 2 years since the X1 launched?
Just restore Stock ROM and Stock SPL and send it in.
@Noon
Hi Noon
Thanks for your response. I have purchased this handset from Singapore and currently I am in Miami. I am not sure if the warranty is international. That is the reason I was asking about the cost. I bought it in Feb'08.
I am not much of a geek and hence did not understand about the restore that you mentioned. Is it something like hard reset to get the factory settings??? I have recently upgraded my phone through SE website.
Thanks for your understanding.
Regards
Gajendra
I had exactly this problem!
The problem is the flex cable, which has worn out, and so short circuits itself when you slide open the phone!
u either, send it in for warranty repair, or repair it yourself, a bit fiddly but if you don't have warranty, your only option.
Its a COMPLETELY HARDWARE problem, no amount of software could fix this
and if you've only ever flashed with Sony Ericsson Update, then there is absolutely no need to restore anything! just send it in for repair
Should be ~$50 USD
@Jonny & Samurai
Thanks buddies!!
I really appreciate your responses.
Regards
Gajendra
when i sent mine in to get fixed it was free! under warrenty!
all i had to pay for was the postage to the nearest SE service centre!
As other have said, I fixed it under warranty so it was free beside the postage that I had to pay. I do believe warranty is international as my x1 is x1i and I get warranty coverage in Canada, which only sells x1a.
But I don't know if its 1 yr or 2 yr warranty?!?! I checked my repair receipt and it says 1 year, so I don't know!!
Anywayz, good luck on the repair!!!
moondoo said:
Hi Noon
Thanks for your response. I have purchased this handset from Singapore and currently I am in Miami. I am not sure if the warranty is international. That is the reason I was asking about the cost. I bought it in Feb'08.
I am not much of a geek and hence did not understand about the restore that you mentioned. Is it something like hard reset to get the factory settings??? I have recently upgraded my phone through SE website.
Thanks for your understanding.
Regards
Gajendra
Click to expand...
Click to collapse
1st of all, sorry, no need to restore anything, i just assumed you had a custom ROM.
2nd; feb'08? uhm, do you mean '09 or did you get your X1 ½ year ahead of us? ;P
You could send it in directly to Sony for only the postage cost.
If you meant feb'09 your 1year standard warranty has probably run out... but there's this rule/law about manufactauring errors ( at least in Sweden) if your ( electronical) device stop working due to production error (which this clearly is, among other usual X1 related problems) within 2 years time, the producer is still responsible to repair/replace your device!
I hope it works out for you, good luck =)