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Am I completely screwed?

So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?

If you got it off ebay, att doesnt want anything to do with it. You can try for HTC support, but i have no idea how HTC is with that kind of stuff.
Do a hard reset, and see if that helps any.

I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.

HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.

I've had good experiences with HTC.
SpugDarktyde said:
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
Click to expand...
Click to collapse
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric

Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
The first thing u should do is figure out if it is hardware or software related. Just do a hardreset and see if that helps. If not, then its most likely hardware related.

Check in Settings - Buttons what button is assigned to the recorder (usually the one on the left side), remove that assignment.
The button must be stuck or the sensor below it faulty, so it senses that button always pressed.
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse

landwomble said:
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Click to expand...
Click to collapse
Dont get me wrong, I wasnt slating HTC for their support, I'm with you on that one. I've just seen jobs that have been bounced back from them (rightfully so) and was just giving the worst case scenario, that being that HTC dont actually have to fix it.

the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser

Square Trade
After this happened to me the first time I got some bunk electronics from ebay, I started using squaretrade.com. They will give you a warranty at about 50% of the cost of a Manufacturer/Dealer warranty and have a five day fix/replacement guarantee.

I would like to thank everyone for their reply I can see this is a dedicated community.
Starscreamer said:
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
Click to expand...
Click to collapse
Last night I reverted back to my factory rom but this did not fix the problem. Some odd things that I noticed that has me completely baffled is that only the directional keys (up, down, right, left) work on the keyboard but nothing else works. I tried doing a hard reset but that didn't wont since the 2 soft keys are not responding.
jahrami said:
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Click to expand...
Click to collapse
That manual seems very complete if I can't get HTC to fix it I will attempt to fix it myself. Does anyone know if I can purchase replacement part?

There's some hope for you. I bought my Tilt off of Ebay. AT&T warranted it from the day that it hit their network with my SIM card. So although it was originally purchased from AT&T (by the ebayer seller) on Oct 17th 2007, my warranty started December 6th 2007. No receipt required. They swapped it no problem. The TILT has a 365 day warranty via AT&T.
Just make sure you deal with a service center and not the individual stores. Go to attwireless.com and search for "TILT Warranty" .. look for the service center information.
Mine was swapped with no hassle in about 5minutes (I had a rom issue). One note if you go this route, check the replacement! My replacement has key-sticking issues (the right key on the keyboard gets stuck down, etc). The speaker (for phonecalls, not external) also is a little more muted than my old one (I sometimes have trouble hearing people). I may rewarranty it.
*edit*
Here: http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB64687
The service centers are contractors (I could tell by their shirts, saying "Company Name: Authorized AT&T Tech"), so I really don't think they care, as long as they can warranty it they will because it is more money for them. Just my thought.

As the above poster said, AT&T WILL do warranty exchanges on tilts bought through ebay or otherwise. I bought one off of craigslist and had it exchanged when a key on the keyboard stopped working. No problem. It is warrantied for 1 year after it is first used on their system.
The people stating otherwise are flat out wrong.

Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.

Richie V6 said:
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
Click to expand...
Click to collapse
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.

KyleK29 said:
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
Click to expand...
Click to collapse
The touch pro is very sexy

congratulations
Richie V6 said:
The touch pro is very sexy
Click to expand...
Click to collapse

I just sent my Tilt to HTC Repair re keyboard issues

I bought a Tilt refurb through AT&T and just after the 90 day AT&T warranty, the keyboard began having issues with it where some keys required harder or repeated presses to register. There was no water damage and I never dropped it so who knows why it happened. It really only happened with 2 or 3 keys.
I took it to a repair store locally but they wanted like $120 to "replace" the keyboard and assembly, which made little sense to me since I had only paid $149 for the phone.
So I contacted HTC and in case anyone else is in this boat, just because the AT&T warranty is expired does not mean the HTC warranty has expired.
HTC's warranty is 15 months and they can calculate it from the serial number. They told me I was still within that 15 month period so I am ASSUMING that they will repair it for free.

please say you reverted your rom back to the shipped version before sending it in.

this is currently happening to my "a" key...I hope it doesnt get worse

Aaaaaaaaaaaaaaaaaaaaaaack!!!!!!!!!!!!!!!!!!
Just kidding. Yeah, I did.

this happened to me a few weeks ago. sent it to att. first refurb i got back had a broken screen..second was fine just the slider was misaligned. how can you tell if there is still an HTC warranty on the phone?

Call (888) 354-2375 and read them your serial number.

htc charges you a $30 triage fee upon inspecting the device and then they ill notify you of whats wrong and if its covered..

I was told the triage fee is waived if the problem is covered.

I am having the same issue with my "s" button. i have to press it twice as hard to get it to register half the time and this sucks when you have to use your phone for work emails and such.....
im going to call that number here shortly to see if my phone is coverd still....
thanks for the thread....

I'll post back news when I hear back from them and when I get the phone back.

trjons said:
Call (888) 354-2375 and read them your serial number.
Click to expand...
Click to collapse
Yikes i just called and the guy on the phone told me "it would be about a houndred and forty-five dollars to fix that"
I asked about the 15month thing and he said "that only covers factory defect, a failing keyboard would deffinately not be covered"
I said "yeah ok thanks buddy" (hung up)
wowsers.......
the phone to me is not woth 145.00 to me now when the Raphael/Fuse and HD are so close. ah hell i could probably just buy a refurb from at&t for that much.
i hope you have better results than i did just now.
i will be monitoring this thread in hopes that it works out for you.
30.00 50.00 not so bad 145.00 nah im cool.
fingers crossed for you.

it wouldn't surprise me, but if a failing keyboard isn't considered a factory issue than nothing is.
A warranty should cover anything short of physical damage.

it really sucks that they told you this isnt factory issue.
I bought my device NEW from ATT and I have the same problem.
I was hoping this was ROM issue... but I now see it's not... too bad

just keep bothering them...make them be in your shoes..words can work magic but persistance can get you what you want dont give up just keep bugging them and getting higher personnel

This started happening about a few months after I bought the phone. My V is terrible my A is bad and my S is also bad. I thought it was a ROM issue as well. but now I have to press V extremely hard for it to register. I bought my phone sometime in December of 07 or Jan 08. Can't remember exactly when.

hi everyone, I got my tytn 2 from orange last october and I have the problem with several letters as well. I called up the HTC repair centre and told them it was really annoyed me cos i kept on missing letters in the txt. I sent back my device and fix it under warranty without charging me anything. Fixed in 5 days with UPS delivery. Very good service. Just call them up and try
good luck

I did the same thing. My TyTN II was still under the 15 month warranty thru HTC. They turned it around within about 2 days and had it back to me. They replaced the keyboard and the flex circuit.
They were supposed to call me when they had it to discuss what the issues were, but I never got the call. I wanted them to fix the misalignment issue between my top and bottom half (off by about a 1/16"), but they never did that. When I inquired after I got my phone back, they told me that "physical issues with the phone are not covered under warranty". Only software and internal board related issues.

They still have my phone...haven't heard whether its covered or not...or how much they will charge.
If these guys are anything, they are slow.

Insidertip: Where can my Diamond be repaired?

Hi,
The XDA Diamond of my little brother has some cracks between the display and the touch-surface. (see attachement)
I sent the device O2, but they (their service-partner) said "no warranty" and want ~ 300€ for the repair.
I just looked into the service-manual, because I thought about repairing it by myself.
But I think it's to difficult for me.
Now I wonder if anybody know a cheap mobile-shop, who can repair my Diamond.
I live in Cologne. My Brother (and my family) near Hannover. (both in Germany)
But Online-Shops are also good.
Thank you!

the screen is on ebay - item 230285205211. They also offer repairs
search for the dismantle guide (sorry don't have it to hand)

i also got cracks on my screen just like your brother....
I decided to order one of the replacement screen from ebay that comes with the needed tools to do it myself. i payed about 25 dollars including shipping and should receive it anytime from now.... If you r willing to wait , i ll post feedback on how hard it is to do it yourself.
About dismantling the diamond u ll find easily links from google.
Good luck!

how do the cracks actually appear in the first place?
was it the result of something the manufacturer might classify as "abuse" or "accidental damage"?
Often I pick up my phone (HTC Victor) and think that it feels quite fragile compared to something like the N95... so i treat it accordingly - ie, with a little more care..

I already looked throu the disamble guide.
@Sebienbon
It would be great, if you would post feedback and maybe photos of the repair process (step-by-step) wich are not in the disamble guide.
Meanwhile I will do one more try with the service partner.
@bobbified
It just happened. I think my brother carried the device in his trouser pocket (jeans) when he was riding by bike. But imo such a expensive phone should be strong enough.
Also theere is no damage on the outside.
@hays
Thanks. But I am not sure if this is the right part.
My LCD still works. All pixels are fine.
But the "whatever" between the LCD and touch-surface is cracked.
Thanks everybody so far

i just got the kit this morning but the screw driver is wrong( probably because of a different country , i live in denmark and the screen comes from asia... so i ll go buy a tiny screw driver that i miss and then give it a go

Hey,
I´ve got the same problem. But my Screen is more broken
Although it works.
I read the Service Manual too but im not sure if it works with this part:
http://cnn.cn/shop/touch-diamond-digitizer-p-2128.html
Because on the last Picture in the Manuel you see only the front part of the phone and nothing about the part linked above.
So I w`ont open it before I`m not sure whats exactly to do.
Also I asked some firms do make me an offer for repairing the mobile phone.
The best offer is 129,00 € or 169,00 € if the dismantling create scratches on the Display under the touch screen because they are glued.
Very expensive!
Now I´m waiting for your experiences too.

Sebienbon said:
i just got the kit this morning but the screw driver is wrong( probably because of a different country , i live in denmark and the screen comes from asia... so i ll go buy a tiny screw driver that i miss and then give it a go
Click to expand...
Click to collapse
Any update?

no updates

Man i wish i know of the manual to take this apart. You can fix it yourself if you take your time man, and dont be like me man. I took it apart thinking that the black tape under the battery is just tape!!!! And rip the mini-usb power ribbon. Man my heart sank.. So on that note if any of you guys know of a site or store to order parts from. please let me know also....
@lphar56

Is the diamond display made of glass and not the plastic stuff some other screens are made of???

The display is LCD so im guessing glas.. but it has a Touch Digitizer over the top.. that can scratch very easy and is only £15 off ebay
GET INSURANCE........
IF IT BREAKS, MAKE IT DISAPPEAR CLAIM FOR A STOLEN FONE

HTC diamond screen replacement
Hey guys!
AFAIK the cracks that appear are in the glass of the touch-screen-unit.
so i try to figure out how to replace this part only.
Is it glued to the LCD?
Which glue sould be used to fix it again?
Or does it even come with the screen?
I'd like to post a guide here if it works, so please help me answering this last question!
Also, replacing only the touchscreen would lower the repair cost to a third...
Thanks!

Still no update?? on the steps to remove digitizer?

benicz said:
Hey guys!
AFAIK the cracks that appear are in the glass of the touch-screen-unit.
so i try to figure out how to replace this part only.
Is it glued to the LCD?
Which glue sould be used to fix it again?
Or does it even come with the screen?
I'd like to post a guide here if it works, so please help me answering this last question!
Also, replacing only the touchscreen would lower the repair cost to a third...
Thanks!
Click to expand...
Click to collapse
Has anybody a guide or experience on changing the screen? I have the same questions as above!

Hi Folks!
I have a tiny injury on the Display like a stone-chipping, now the touch doesn´t work anymore. He think that I pushing on this point. :-(
I found the LC-Display (89€) and the touch-unit (59€) to buy. On "hot-wire-telekom. de"
Is there any guide how to change the Touchdisplay?
Greets
Kampfsau

Kampfsau said:
Hi Folks!
I have a tiny injury on the Display like a stone-chipping, now the touch doesn´t work anymore. He think that I pushing on this point. :-(
I found the LC-Display (89€) and the touch-unit (59€) to buy. On "hot-wire-telekom. de"
Is there any guide how to change the Touchdisplay?
Greets
Kampfsau
Click to expand...
Click to collapse
hi kampfsau
here you will find a guide:
http://www.fuelip.com/howto/diamondlcd/diamondlcd.htm
plz use the search function next time

replacement screen and case?

Hey, I'm curious to know if anyone knows where to get replacement parts for the leo. I recently fell down a flight of stair and destroyed everything to do with my leo's outsides. The screen is trashed, and the case it bent. So, I need to replace it all. Any information would be greatly appreciate.
Thanks in advance.
-Caid.

When in doubt, contact HTC (And doubt some more)
It's been a few days since I first started this thread. Lots of views but no replies. So... I wrote HTC about it (on their website) and their response was quite unbelievably stupid.
I mentioned that I live in China, and that I'd like to know how I could have it repaired. I put in the serial number as well. They replied by telling me that my phone was sold in France and that I should go back to France to get it repaired, otherwise I can go to Hong Kong or Taiwan to get it repaired.
I am really curious what kind of person would write such a silly reply. As though plane tickets cost the same as cab rides, and the flight is only a hop and a skip away.
I've written them back and clarified the kind of help I am looking for (An address to send my phone to, and a quote for parts and labour) here's hoping they don't misinterpret it again and send me more bs.
Not much point to my writing this other than to say, if you need to contact HTC with a similar query, assume you're writing to an idiot and be as absolutely clear as you can. You may even want to suggest to them what is common sense, and not assume that they're going to think of the most reasonable method themselves.
-Caid.
444

Hi,
Sorry to hear of your accident.
If your phone is that badly damaged why don't you just claim off your phone or house insurance and get a new one? Sounds like this is much less hassle than trying to get it repaired.
I am assuming you have some form of insurance for the phone?
WB

wacky.banana said:
Hi,
Sorry to hear of your accident.
If your phone is that badly damaged why don't you just claim off your phone or house insurance and get a new one? Sounds like this is much less hassle than trying to get it repaired.
I am assuming you have some form of insurance for the phone?
WB
Click to expand...
Click to collapse
Or send it to HTC repair. I heard it will cost like €150 to repair.

Have a nearly same question.
My HD2 screen one day have a big black dot at the center. I give my HD2 to the local HTC service, they answer me that, they cannot give me a warranty because it's broken by pressing from outside into a screen.
So, if replace a screen will cost about 230USD.
I take my HD2, come home, search on eBay for the screen replacement. It cost only 80USD. Maybe it's a solution for you too.

Hi,
where did you get the replacement screen for $80?
Thanks.

knightpants said:
Hi,
where did you get the replacement screen for $80?
Thanks.
Click to expand...
Click to collapse
See here http://cgi.ebay.com/ORIGINAL-HTC-HD...AU_MobilePhoneAccessories?hash=item4cecb605ee

vuvan said:
See here http://cgi.ebay.com/ORIGINAL-HTC-HD...AU_MobilePhoneAccessories?hash=item4cecb605ee
Click to expand...
Click to collapse
that is just touchscreen+bracket, not entire LCD. Though you get a free screwdriver with it

vuvan said:
Have a nearly same question.
My HD2 screen one day have a big black dot at the center. I give my HD2 to the local HTC service, they answer me that, they cannot give me a warranty because it's broken by pressing from outside into a screen.
So, if replace a screen will cost about 230USD.
I take my HD2, come home, search on eBay for the screen replacement. It cost only 80USD. Maybe it's a solution for you too.
Click to expand...
Click to collapse
I've had the same problem too a couple of times. Fortunately both times the dot disappeared after pressing the screen gently in various places. What's disturbing, though, is that I've had the phone for a week only and gone to great lengths to ensure it has not been under any physical pressure (or psychological, for that matter ). Have anyone else noticed this; is this a weakness with the phone or have I just been unlucky?

u should take it to htc service !

I've just dropped mine and accidentally closed a door on it, so now mine is full of scratches too.
I'll take it back to the service center in Taiwan when I get back there, though rather annoyingly that won't be until March at the earliest If the HK service center can do it though, I can drop it in there in Feb ... I wonder if their pricing will be the same ...

Hey guys I dropped my HD2 too and the screen cracked. I noticed that there are repair kits at around 80 USD. Anyone has any video or tutorial on how to replace the screen with the repair kit? Or has anyone self-repaired the screen successfully?
I'll have the chance to either get a new HD2 (and sell the broken one), the Hero or perhaps the Nexus One so I want to see if it is possible to do a cheap fix and get a new toy.

Silence, unexpected.

Hello all,
Have this baby since Dec. 2013 when I swapped it from a broken one.
Has been running since, no problems, no root, no unlock, all well.
Switched it to power off before a trip and wanted to power back on in airplane, no nothing, silence.
Long press, vol down + power, up + power, no change at all. Charging shows keyboard is full, no light on tablet. Connection to PC also nada.
Any ideas?
Ruud
Sent from my HTC One using Tapatalk

Well I'll be damned. Brought it to Asus. First off they told me that the tablet purchased in Holland does not have warranty in Russia, so I am to pay myself. I paid for a diagnose, so at least they tell me what's wrong. The result is, they told me the screen is completely to be renewed. My disagreement with this is simple. The screen goes dead and also no light is showing the charging status? The screen is dead but the device works, no way, then I should feel a vibration on power-on, because I power it down. The screen is dead and why does the HDMI not give output either?
So my question to You guys here, is this really possible ?
I disagree to pay 200 Euro's for a device still in warranty for a display repair, so I will have it returned to Holland and do warranty there, but I am really pissed with this.
AND, what a beaty to keep the nicely fitting TF700T in my hands again, it does not have the crazy connection between keyboard and tablet, this was SOOO much better.
Regards,
Ruud
Sent from my HTC One using Tapatalk

Ruud Westerhout said:
Well I'll be damned. Brought it to Asus. First off they told me that the tablet purchased in Holland does not have warranty in Russia, so I am to pay myself. I paid for a diagnose, so at least they tell me what's wrong. The result is, they told me the screen is completely to be renewed. My disagreement with this is simple. The screen goes dead and also no light is showing the charging status? The screen is dead but the device works, no way, then I should feel a vibration on power-on, because I power it down. The screen is dead and why does the HDMI not give output either?
So my question to You guys here, is this really possible ?
I disagree to pay 200 Euro's for a device still in warranty for a display repair, so I will have it returned to Holland and do warranty there, but I am really pissed with this.
AND, what a beaty to keep the nicely fitting TF700T in my hands again, it does not have the crazy connection between keyboard and tablet, this was SOOO much better.
Regards,
Ruud
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
TF701 doesn't have vibration.....

Hello Darren,
not only do I seem do mix up my devices, I also do not seem to control them all, I was sure I reacted to this already. Yet, in Tapatalk I see your message is the last.
Sorry for mixing them up, it must be my HTC One which is 'waking me up' with a vibrate instead.
Yesterday I received my TF701T back from the local Asus Premium Service and I 'am not too impressed'.
To give You an idea of my bad feeling:
I gave a device which did not give any reaction at all, to whatever I do.
1)I was returned a device which shows the charging orange led, they must have changed something.
2)the charging light does not turn off, even after a complete night charging
3)touching the power button now turns on the display backlight, it can easily be noticed it bad light, it certainly did not do that before (I would have known I have a display problem).
-There are some scratches on the devices back which were not there before. Nothing to be angry about, but not made by me. The front is full of fingerprints, also certainly not how I gave it to them.
So, did I get something else back? I certainly have that feeling, but will probably never be able to show this. Do I judge this 'Premium Service', certainly not. I would have expected better care and an explanation on the changes.
The diagnose just says 'LCD Module needs to be exchanged'. My question as to 'why' was not answered, we do not do such diagnose.
My question 'if this would have been warranty, would it have been a Russian purchased device' was answered, 100% for sure. But as I have purchased it in Holland they are forced to deny the warranty. I would have to pay 213 Euro next to the 20 Euro I already paid for the diagnose. I decided to return the device to Holland for warranty repair instead. A new device including the Eng/Rus keyboard would be just double the price of the repair and makes it quite unrealistic to me.
Next to explaining this whole situation and providing copies of the documents given by Asus Premium Service here, when I give it away in Holland, anything else I should do?, other proposals ?
Ruud
Sent from my HTC One using Tapatalk

Ruud Westerhout said:
Hello Darren,
not only do I seem do mix up my devices, I also do not seem to control them all, I was sure I reacted to this already. Yet, in Tapatalk I see your message is the last.
Sorry for mixing them up, it must be my HTC One which is 'waking me up' with a vibrate instead.
Yesterday I received my TF701T back from the local Asus Premium Service and I 'am not too impressed'.
To give You an idea of my bad feeling:
I gave a device which did not give any reaction at all, to whatever I do.
1)I was returned a device which shows the charging orange led, they must have changed something.
2)the charging light does not turn off, even after a complete night charging
3)touching the power button now turns on the display backlight, it can easily be noticed it bad light, it certainly did not do that before (I would have known I have a display problem).
-There are some scratches on the devices back which were not there before. Nothing to be angry about, but not made by me. The front is full of fingerprints, also certainly not how I gave it to them.
So, did I get something else back? I certainly have that feeling, but will probably never be able to show this. Do I judge this 'Premium Service', certainly not. I would have expected better care and an explanation on the changes.
The diagnose just says 'LCD Module needs to be exchanged'. My question as to 'why' was not answered, we do not do such diagnose.
My question 'if this would have been warranty, would it have been a Russian purchased device' was answered, 100% for sure. But as I have purchased it in Holland they are forced to deny the warranty. I would have to pay 213 Euro next to the 20 Euro I already paid for the diagnose. I decided to return the device to Holland for warranty repair instead. A new device including the Eng/Rus keyboard would be just double the price of the repair and makes it quite unrealistic to me.
Next to explaining this whole situation and providing copies of the documents given by Asus Premium Service here, when I give it away in Holland, anything else I should do?, other proposals ?
Ruud
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
waste of time if you ask me. i sent mine twice now, just got it back and now the sd card inthe dock doesn`t work immediately noticed.
It just mounts un mounts over and over formatted the sd and tested other devices \. so hey failed to repair.
I have now demanded a new one but asus still say only repair..
well i have owned the device for 5 months and they have had it for 3 month of that time......
not to mention they didn`t fix the issues it already had. even though claiming they replaced the board.
and i can see the keyboard has marks along the side as if the repairer couldn`t open it and damaged the plastic seals.
so i have escalated this and refused to repair a third time. i said send me a new one and i will send you my faulty one. otherwise i go to the fair trade for a complaint here.
Also several people on the forum have tricked themselves into believing this tablet is now great and no issues because they are using software better than the poorly delivered asus version.
yet when i read over their posts from the return from repair at asus they stated it still disconnects on occasions.
Well i`m sorry for being negative but while yes the device does have great specs and looks nice and should have been a top market seller, ASUS delivery of build quality destroyed any chance of that.
The lack of any dev except from 2 people shows just how poor this device is. compared to the tf700 which was terrible in io and had tons of people complaining yet it still received alot of development comparative to this device.
best of luck on your warranty adventures. lets hope Holland has more competent repairers than most other countries.

malos1984 said:
waste of time if you ask me. i sent mine twice now, just got it back and now the sd card inthe dock doesn`t work immediately noticed.
It just mounts un mounts over and over formatted the sd and tested other devices \. so hey failed to repair.
I have now demanded a new one but asus still say only repair..
well i have owned the device for 5 months and they have had it for 3 month of that time......
not to mention they didn`t fix the issues it already had. even though claiming they replaced the board.
and i can see the keyboard has marks along the side as if the repairer couldn`t open it and damaged the plastic seals.
so i have escalated this and refused to repair a third time. i said send me a new one and i will send you my faulty one. otherwise i go to the fair trade for a complaint here.
Also several people on the forum have tricked themselves into believing this tablet is now great and no issues because they are using software better than the poorly delivered asus version.
yet when i read over their posts from the return from repair at asus they stated it still disconnects on occasions.
Well i`m sorry for being negative but while yes the device does have great specs and looks nice and should have been a top market seller, ASUS delivery of build quality destroyed any chance of that.
The lack of any dev except from 2 people shows just how poor this device is. compared to the tf700 which was terrible in io and had tons of people complaining yet it still received alot of development comparative to this device.
best of luck on your warranty adventures. lets hope Holland has more competent repairers than most other countries.
Click to expand...
Click to collapse
Again and again, people never get tired..... I am using stock, with no problem... and I do not have to say it everytime someone has a problem. For the 10000000000000000000 time, unlike those who have a problem, those who dont will not post!!!! Regarding the development.. it is called devlopment... what are you lookinf for to develop? And if you think that developing is lacking because of the problems the tablet has, have a look on the samsung note2014... except if you think it has too, problems!

Rikodu said:
Again and again, people never get tired..... I am using stock, with no problem... and I do not have to say it everytime someone has a problem. For the 10000000000000000000 time, unlike those who have a problem, those who dont will not post!!!! Regarding the development.. it is called devlopment... what are you lookinf for to develop? And if you think that developing is lacking because of the problems the tablet has, have a look on the samsung note2014... except if you think it has too, problems!
Click to expand...
Click to collapse
+1 :angel:

Thanks guys for your opinions.
I have had the device back now for 2-3 days and it is charging continuously, the orange light never changes to green.
The changes of the device after the diagnose are so noticable that I am just wondering:
-did I get my device back or another one?
-did they replace my display for a broken one?
-did they remove or exchange the battery while they had it open?
As the device has no serial on the outside any of the above are possible.
Does any of You have an email from Asus where I could inform about what happened, before the device is even send to Holland again.
Edit: Even one more difference. If I connect it through USB with my PC and use Volume-Down + Power to switch it one, the PC is recognizing, installing a driver and comes back with ASUS Android Bootloader Interface (Device driver software installed successfully)
For the pro's, is there any way I could get to 'talk to the device' and see its content?
Over the weekend I am to try to connect through HDMI if I can see inside.
Regards,
Ruud
Sent from my ASUS Transformer Pad TF700T using Tapatalk