Database Develop

I'm disgusted...

I don't want to sit here and ***** but I need to let some of this off my chest.
My gf bought me a brand new diamond from the Europe (no proof of purchase).
Now I'm not totally concerned with the battery life, speaker volume, in-call volume, etc as I know tweaks will show up for this phone slowly slowly.
My main concern that is KILLING me and I'm afraid I can't do anything about it is my screen. Its crystal clear, but I seem to have two spots at the bottom of the screen that turn yellowish on a white screen and whitish on a black screen?
Is it safe to assume I got a faulty unit and I'm pretty much stuck with it?
I'm honestly extremely furious with this, and they are not that visible unless im on certain screens but knowing that they exist simply kills me.
I have attached a picture which should give you a decent example of how it looks. Its not that visible with this shot. One blotch right above the HTC logo and the other to the very left of that.
http://i50.photobucket.com/albums/f342/burns959/SPM_A0027.jpg

Call HTC service/support they should do an in warranty repair. There is no need for proof of purchase because they can just warranty it off the build date. I had to do this with one of my Tilts, did not have a receipt but they repaired it under warranty for free based off the build date. It did take 2 weeks for the whole process though.
Jeff

HI,
The battery life and other tweaks are already around and they have a made a massive difference to my diamond. (latest UK rom and a few tweaks)
You should not be stuck with it... have you called HTC ? how come you have no proof of purchase ? Even so you should still be able to contact HTC give them the serial number and be able to send it back. You may have to wait while it is fixed but hey its worth it.
The only other option is to buy a new screen (about £70) and fit yourself.
I can see how it would bug you just knowing the screen issue is there, but i am sure you are not the only person to have a fault, these things do happen.
I would be interested to hear what HTC have to say.

Vector-SS said:
I don't want to sit here and ***** but I need to let some of this off my chest.
My gf bought me a brand new diamond from the Europe (no proof of purchase).
Now I'm not totally concerned with the battery life, speaker volume, in-call volume, etc as I know tweaks will show up for this phone slowly slowly.
My main concern that is KILLING me and I'm afraid I can't do anything about it is my screen. Its crystal clear, but I seem to have two spots at the bottom of the screen that turn yellowish on a white screen and whitish on a black screen?
Is it safe to assume I got a faulty unit and I'm pretty much stuck with it?
I'm honestly extremely furious with this, and they are not that visible unless im on certain screens but knowing that they exist simply kills me.
I have attached a picture which should give you a decent example of how it looks. Its not that visible with this shot. One blotch right above the HTC logo and the other to the very left of that.
http://i50.photobucket.com/albums/f342/burns959/SPM_A0027.jpg
Click to expand...
Click to collapse
Since youve got this device early in its life (WAAAAAAAY under a year) get in contact with HTC and they will probably just ask for the serial number from under the cover.
I returned my TyTN after around 2 months to get the screen alignment issue fixed, they didnt ask for proof of purchase even though I had it etc....so wasnt a problem.
Had this been a year later then it might be a different story
Get onto HTC about it....and be calm with them remember this sort of thing always happens with consumer electronics it is nothing personal.

No it's not very visible!
Do you need proof of purchase for a repair? It's not like it could be out of it's warranty. If you do then contact the retailer or get a bank statement.
You're not alone though. I have a small guy inside mine waving a torch at me just above the home key. He's a little sh*t, but I'm the bigger person so choose to ignore him.

I have to agree with these guys. I'm on my 3rd or 4th HTC product and I'm here to tell you that their service is SECOND TO NONE.
They are one of the few companies if you call their customer service, they actually answer the phone, speak english and resolve your problem without putting you on hold.
Call them, you shouldn't have any issues.
Mark

Wow, I already feel so much better. I mean i was so hyped up with the VGA screen with this phone but it did let me down. I hope HTC acknowledge this problem and fix it for me.
I had initially contacted HTC America for repairs and they told me to call Europe. I did but they were closed. I sent out an email to HTC europe and I'm waiting for a response. Maybe it's better if I pick up the phone and call them in person?
I will report tomorrow if anything happens in regards to this topic.

UPDATE:
I contacted HTC America and told them about my problem, and to my surprise they were extremely helpful thus far and are taking my phone in for repair.
They asked where the phone was purchased and I told them, but did not ask for a proof of purchase.
I will be sending it out tomorrow and hopefully receive it back in 2 weeks time maximum. After that, let the modding begin
+1 for HTC support - really great service.
EDIT:
Forgot to mention; First person I talked to was not able to help me out and told me to contact HTC Europe. Hung up the phone and called again and I went right through

Vector-SS said:
UPDATE:
Forgot to mention; First person I talked to was not able to help me out and told me to contact HTC Europe. Hung up the phone and called again and I went right through
Click to expand...
Click to collapse
some muppets do occasionally escape form jim hensons workshop!

Had to send mine in for repair due to the earpiece speaker had an annoying buzz at medium to high levels. Called HTC UK, told them the problem, they said they can repair it no problem, they sent an UPS delivery driver to collect my phone from my house. They received it next day.
Took about 10 days in repair but came back today well packed in a small box, gave it a good test and it now works perfectly .
When I received it back they left the test rom, radio and boot screen on it and wiped the internal storage. Made a backup before I sent it though .
First repair I have sent to HTC as usually all my HTC phones I have are through Orange UK and if I have any faults, they send out a replacement handset in less than 24hrs to the door, driver gives me new phone and I give them the faulty one .
For excellent customer service I give HTC a 10 out of 10

So maybe I should wait a couple more weeks before I send it in. Then there is a possibility of a replacement with a working US 3G version

Am I completely screwed?

So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?

If you got it off ebay, att doesnt want anything to do with it. You can try for HTC support, but i have no idea how HTC is with that kind of stuff.
Do a hard reset, and see if that helps any.

I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.

HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.

I've had good experiences with HTC.
SpugDarktyde said:
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
Click to expand...
Click to collapse
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric

Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
The first thing u should do is figure out if it is hardware or software related. Just do a hardreset and see if that helps. If not, then its most likely hardware related.

Check in Settings - Buttons what button is assigned to the recorder (usually the one on the left side), remove that assignment.
The button must be stuck or the sensor below it faulty, so it senses that button always pressed.
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse

landwomble said:
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Click to expand...
Click to collapse
Dont get me wrong, I wasnt slating HTC for their support, I'm with you on that one. I've just seen jobs that have been bounced back from them (rightfully so) and was just giving the worst case scenario, that being that HTC dont actually have to fix it.

the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser

Square Trade
After this happened to me the first time I got some bunk electronics from ebay, I started using squaretrade.com. They will give you a warranty at about 50% of the cost of a Manufacturer/Dealer warranty and have a five day fix/replacement guarantee.

I would like to thank everyone for their reply I can see this is a dedicated community.
Starscreamer said:
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
Click to expand...
Click to collapse
Last night I reverted back to my factory rom but this did not fix the problem. Some odd things that I noticed that has me completely baffled is that only the directional keys (up, down, right, left) work on the keyboard but nothing else works. I tried doing a hard reset but that didn't wont since the 2 soft keys are not responding.
jahrami said:
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Click to expand...
Click to collapse
That manual seems very complete if I can't get HTC to fix it I will attempt to fix it myself. Does anyone know if I can purchase replacement part?

There's some hope for you. I bought my Tilt off of Ebay. AT&T warranted it from the day that it hit their network with my SIM card. So although it was originally purchased from AT&T (by the ebayer seller) on Oct 17th 2007, my warranty started December 6th 2007. No receipt required. They swapped it no problem. The TILT has a 365 day warranty via AT&T.
Just make sure you deal with a service center and not the individual stores. Go to attwireless.com and search for "TILT Warranty" .. look for the service center information.
Mine was swapped with no hassle in about 5minutes (I had a rom issue). One note if you go this route, check the replacement! My replacement has key-sticking issues (the right key on the keyboard gets stuck down, etc). The speaker (for phonecalls, not external) also is a little more muted than my old one (I sometimes have trouble hearing people). I may rewarranty it.
*edit*
Here: http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB64687
The service centers are contractors (I could tell by their shirts, saying "Company Name: Authorized AT&T Tech"), so I really don't think they care, as long as they can warranty it they will because it is more money for them. Just my thought.

As the above poster said, AT&T WILL do warranty exchanges on tilts bought through ebay or otherwise. I bought one off of craigslist and had it exchanged when a key on the keyboard stopped working. No problem. It is warrantied for 1 year after it is first used on their system.
The people stating otherwise are flat out wrong.

Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.

Richie V6 said:
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
Click to expand...
Click to collapse
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.

KyleK29 said:
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
Click to expand...
Click to collapse
The touch pro is very sexy

congratulations
Richie V6 said:
The touch pro is very sexy
Click to expand...
Click to collapse

Nexus One swap, Will they charge me for unlocking?

Did any of you here swap your phone with HTC and your phone was unlocked?
My phone's defects are obviously hardware: Power button failing and Screen has a gap around sides, (Dust gathers around screen everyday, have to clean manually).
Can they charge me for unlocking and rooting it, even though these issues are hardware specific? Anyone has a story to share?
During the call, the HTC Rep told me that "we will charge your credit card for any non-warranty problems." Does unlocking count as one?

yes they will charge you for having your phone rooter,cause is out of the warranty that's what they told me over the phone...

I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?

I just had my Nexus One (unlocked bootloader) replaced through HTC without a charge for a similar hardware defect. When I called, I didn't mention anything about it being rooted, nor did he ask. I received my replacement, HTC received my defective unit, and I was told my ticket was closed with no charge on my account.
The replacement I received has a new defect and I'm currently awaiting another replacement to swap it out as well. I don't think they care, but I wouldn't parade around talking about it. Just be courteous and flash everything back to stock as much as you can.

Ok, thanks for the info! It would be great if they didn't charge me for this.

Please keep us informed on how everything turns out. Several people have said they've had no trouble. It would be nice to get a list if reasons for RMA with success rate. I have a fairly strong feeling as long as it's hardware related and involves no root caused problem (led from n1 torch, speaker from louder music, etc.) the rate would be pretty high. HTC really, in all the times I've had any problems has been one of my favorite call centers to contact.

I have successfully swapped my phone. I had the dust under screen issue and i called them up. Not questions asked about unlocked. I got my phone and they waited a week or so and i saw my ticket was closed. Now im calling back because my replacement one now has dust under the screen also.

Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue

I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.

Coderedpl said:
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
Click to expand...
Click to collapse
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.

I got mine on craigslist too, not that AWESOME of a deal since i pretty much just got the phone (the charger barely charges) and the usb i got from a small cell store at a mall doesnt work...pfftt
so I need: Data cable, charger & car charger.
bleh

futango said:
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
Click to expand...
Click to collapse
you didn't have to show proof or purchase/receipts?

blt51 said:
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
Click to expand...
Click to collapse
I'd like to know the answer to this too. My phone has a stuck pixel but I also dropped it and now there is a crack in the screen. I'm wondering if they'll charge me for the swap.

I've had my N1 replaced almost 5 times, so I have some experience with this. Everything was perfect with my first phone except for one dead pixel, which was only visible from certain angles. However, considering the price that I paid for the phone, it wasn't acceptable from my perspective.
I read a lot about people having successes with replacements so I decided to do a swap. My recommendation is to think about doing a swap very carefully. Each time a replacement was sent to me, I found new problems with the phone.
For example, one replacement had a weak vibrate while another had a camera that took oversaturated photos. One of the phones had minor scratches on the screen. Another replacement turned out to be the replacement that was sent to me which I sent back (but with a different sticker and IMEI).
So I think that if the phone is not damaged significantly, such as huge cracks, they will not charge you any fees. So minor scratches on the phone and "normal use" damage is fine.
Also, if you purchased your phone from someone else, you will still be under the warranty and do swaps. I've asked this through the phone twice and both times I was told that they decided to honor warranty transfers.

HTC gave me a new one was well with unlocked bootloader. The problem with my phone was a software issue too. No questions asked.

This is great to hear.
I traded my iPhone 3GS for a N1 on craigslist only to discover it has some sort of hardware problem - Strange rebooting - not sure if it's heat related (doesn't seem so) or bad RAM (I've seen many reports). Went the replacement route (that's another story all together - http://forum.xda-developers.com/showthread.php?t=698156) and am awaiting the new unit. Just got my return shipping label, hopefully they wont charge me either!

x986123 said:
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
Click to expand...
Click to collapse
I had my Nexus One rooted and it was sent it to HTC for "power button failure" and they fixed it for no extra charge. Came back with a more firm-feeling power button and relocked.

They tried to charge me but after some reasoning with the right person on the phone they dropped the charge. You can also file a ticket with the Google Sales team and they will make sure you are not charged if you have a manufacturing defect unrelated to your phone being unlocked.

I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.

adamhlj said:
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
Click to expand...
Click to collapse
Hey, I would try calling HTC again and talk to another representative if you want to do a swap for a replacement; sometimes the customer representatives tell you what they know and so they give different responses.
The warranty specifically says:
If you have engraved your phone with a personal message, the device that you receive will not include the engraving, and the engraving on the defective device will not be sent back to you. If you want to keep your engraving, you can opt for the express repair option.
Click to expand...
Click to collapse
That is, unless you want to keep the engraving.
Good luck!

Defective N1 power button & HTC service Center

Hi Guys
Just wanted to post my frustration regarding their service center. Its already been a week and the "good" folks there can't get their act together.
Dropped off my phone 7 days ago(Monday) at HTC as it had the much reported faulty power button.As my phone had a few scratches on it, I also asked for a quotation to have the casing replaced.
This is where it gets crazy..
I received an email from HTC 3 days later(wednesday) telling me my phone has been assessed and the quotion is as follows. Except there was no price listed on the email.
As I was out of the country I did not call up the service center for clarification.
Received an identical email from HTC the following day(Thursday) with no price on it as well. I only got back late Thursday night and hence called HTC first thing Friday morning for clarification.
Turns out, HTC records show that I had rejected their quotation when i hadn't even spoken to them!
Anyway, as I had an unlocked boot loader, I was aware that I would be hit with repair fees. However, HTC wanted to change my mainboard because I have a Third Party ROM which I quote, "is illegal!" The thing is, My phone has been rolled back to stock. Complete stock! Which means even the recovery is stock! I kept insisting that my phone is not running on any 3rd party ROM but they sent me a picture of the unlocked padlock saying that that shows I have a "3rd Party ROM installed and it is illegal".
I had an important meeting to attend to so I had run out. The next day(sat) I called HTC to further understand why they need to replace my motherboard and that i have no third party ROM. I also only require them to fix my power button. Turns out the service support guy said I had already accepted the charges to repair yesterday!!!
I told him I have not and would like to speak to the engineer who inspected my phone for clarification. He told me that the earliest I could speak to him is on Monday.
I have called HTC twice so far today(Monday) to have hem transfer me over to that enginnerbut despite them saying they will arrange for him to call me, I have yet to receive his call.
My take is, aside from the complete misunderstanding of an unlocked boot-loader and 3rd party ROM, does anyone know if they need to replace the motherboard just to fix the power button? (which happens to be a known problem with the earlier batches of N1)
I am utterly frustrated with HTC's support for this phone. It's enough for me to swear of HTC entirely and look at Motorola now..

That is just crazy. I have heard many good things about HTC service lately. And its not like the failing power button isn't a known common issue. What the hell HTC.

That's messed up. Don't let up. Keep at it

I have half a mind to make the trip down to the service center to get to the bottom of this. I have a strong suspicion the engineer is not going to return my call and they are simply shafting the Nexus One users..

RogerPodacter said:
That is just crazy. I have heard many good things about HTC service lately. And its not like the failing power button isn't a known common issue. What the hell HTC.
Click to expand...
Click to collapse
Well, the dude is not from the US. The HTC service center in his country is probably f*cked up.

musashiken said:
Well, the dude is not from the US. The HTC service center in his country is probably f*cked up.
Click to expand...
Click to collapse
oh that's probably exactly the problem. how sucky...

Hey guys
Thanks for replying. Yes the call center is indeed sucky. Despite calling a local number, I get a distinct impression that I am speaking to helpdesk agents in China. (gotta love outsourcing) Anyway, fed-up with them for giving me the run around, I made the trip down to the service Center. (I saw lots of ppl holding on to desire phones waiting for their turn to have their device serviced).
Finally got to speak to the service personnel there and explained to her the entire situation.
The conversation went something like this
HTC Rep: Our records show you have a third party ROM. That will constitute a motherboard replacement.
I patently explained to her that I have an unlocked boot loader which means all i did was void the warranty. It does not require a motherboard replacement.
Her next response was, "the power button is connected to the motherboard which would require the mother board to be replaced".
I told her I was skeptical about that as there is a widespread belief on the internet that HTC's SOP is to replace the motherboard of any Nexus one that has an unlocked boot loader. Secondly, this is a known defect of the early batches of Nexus ones and I do not appreciate how my case was being handled.
She said she will have an engineer come out an explain it to me.
So i waited, while she went into the backroom. After several minutes, she emerged unaccompanied and told me that they had waved the charges to repair my power button!
Secondly, she gave me the quotation to replace the scratched casing and asked if I agreed to it. Of which i readily agreed! (I had asked for that in the first place)
Lesson learned is to keep pressing HTC to see the engineer who assessed the phone. I have a feeling the engineers are not interested in facing the customer and will fix the power button, should it come to that

The Singapore HTC Service Center always messes things up. I hated my experiences there.
When I came into the service center at Keppel Towers there was no proper signage or instructions on how to get a queue number and I had to figure it out after 5 minutes of roaming around in the room during my first time there.
I specifically told the CSO that I wanted the courier guy to call me before delivering the items and he never did. Twice he appeared at my office without calling me.
Btw, how much were you quoted for the casing change?

Cost me SGD $224.70 (inclusive of GST) It's definitely steep. But if you went the DIY route (voiding the warranty and possibly breaking the phone) a replacement casing will set you back USD$90.
You can buy it here.
http://mobile.brando.com/google-nexus-one-replacement-housing_p05399c0670d088.html

Wow, I'm in the US and had a great experience. My power button went out so I called them on a Saturday and talked to a very nice lady who simply asked if I wanted it repaired of replaced. I opted for repair.
I sent it via Fed-Ex Monday afternoon and got it back Thursday morning. It was rooted and running the leaked Froyo but came back locked on stock 2.1 with a different IMEI number. I assumed they just switched phones instead of repairing it, but now I'm not so sure, maybe the motherboard thing is true or maybe they do replace them if they're rooted. Dunno why, I had it rooted and running Cyan an hour after getting it back, but I would be interested in knowing if I have the same phone with a different motherboard or a different phone.
But they didn't give me any hassles with the rooting or custom rom. I got an email saying it had arrived and they were assessing it's condition, and one the next day saying it was ready and would be delivered the next day, and that was the end of our interaction.

Guess the N1 users in Singapore arn't so fortunate. Anyway, I should get my phone by tomorrow...After which i'll try the alternate root approach (where I dont have to unlock the bootloader) cos I probably wont be so lucky the next time around

Mine is sent in for dust under the screen for the 2nd time already. I called the other day to check the status since it's been over 14 days and I have not received it back.
I was told that every time your phone is sent in for repair that they change the imei number, and in order to do that they have to swap out the motherboard. Now this may not be correct but this is what I was told.
Also I was informed that they are in the process of relocating their repair facility to another location and my phone will be another week or so. I am now going on 3 weeks without it.
When i sent it in the first time for dust the screen was not loose, when I got it back and pulled it out of the box it was loose.
I know that this is not the power button issue but I was just throwing in my experience and what I was told about the imei/motherboard deal.

Guys
Just got my phone back! Power button is working now but guess what...My bootloader is stillUNLOCKED. They did not replace the motherboard. My phone was still on the FRF83 ROM and the moment I powered it up, i got the OTA update for FRF91.
After all that drama where HTC tried to shove down my throat that I needed to change my motherboard, they did not need to do it.
I am happy I finally got my phone back but I am really, really furious about this whole thing cos that just proved that they were trying to rip me off..
HTC has lost one customer.

I have a totally different experience
I got the button broken, expected to be charged and sent to the service center.
Ended up not charging me, and they replaced the motherboard, the button, and the track ball.
Everything done without charge, *OUT OF WARRANTY*

Repaired mine myself. Got the part through ebay for $24.00. Google search shows step by step. Not a big deal. Works like new.
Sent from my Nexus One using xda premium

Z1 Power Button issue

A couple of weeks ago I noticed that my power button felt different on my Z1. At first I thought it was my imagination, but more and more I was sure something wasnt right.
Last week on the way to work, my colleague who also has a Z1 used my phone to look at something and his first comment was "Whats up with your power button??"
It has no definite feeling when pressing it, its almost impossible to tell if you have pressed it or not, it looks and feels recessed too.
When trying his phone it was exactly as I remembered it to be, when you push it you can feel as response (small click or resistance), on mine there is nothing!
So I contacted Sony Xperia, who were suprised by the described issue. Long story short I have to return the phone to them for a 5 - 7 day turnaround repair.
Anyone else had the same issue? Or even sent their phone back to Sony in the UK? I am a little concerned that once it is prised open to be repaired it will never be the same again! All in all, for the £550 I paid for a premium handset, it is the first one that I have had any hardware issues with.

stratplayer said:
Anyone else had the same issue?
Click to expand...
Click to collapse
I saw a problem like that with a device of my friend and he felt exactly in the same way, it's a faulty botton, have to be replaced.
stratplayer said:
I am a little concerned that once it is prised open to be repaired it will never be the same again! All in all, for the £550 I paid for a premium handset, it is the first one that I have had any hardware issues with.
Click to expand...
Click to collapse
I can truly understand you. Same here. I always get a mid range phones and never had problems. This one I paid a lot of money, issues everywhere. I sent mine back to Sony as well, but for different reason.

eclyptos said:
I saw a problem like that with a device of my friend and he felt exactly in the same way, it's a faulty botton, have to be replaced.
I can truly understand you. Same here. I always get a mid range phones and never had problems. This one I paid a lot of money, issues everywhere. I sent mine back to Sony as well, but for different reason.
Click to expand...
Click to collapse
Was your device ok when it came back? All the edges aligned, sealed etc etc?? It is a worry for me, how do I know it is waterproof still for example?

stratplayer said:
Was your device ok when it came back? All the edges aligned, sealed etc etc?? It is a worry for me, how do I know it is waterproof still for example?
Click to expand...
Click to collapse
Mine do not come back yet, I sent it back via warranty 2 weeks ago. I will let you know. Anyway Sony Service have to provide best service for your phone and it should be still under warranty even when the phone come back to you but in which condition this is a mystery for all of us.

eclyptos said:
Mine do not come back yet, I sent it back via warranty 2 weeks ago. I will let you know. Anyway Sony Service have to provide best service for your phone and it should be still under warranty even when the phone come back to you but in which condition this is a mystery for all of us.
Click to expand...
Click to collapse
They said 5 - 7 days on the phone Friday, if you sent it two weeks ago and are still waiting then that's pretty poor I think.

stratplayer said:
They said 5 - 7 days on the phone Friday, if you sent it two weeks ago and are still waiting then that's pretty poor I think.
Click to expand...
Click to collapse
I know but what I can do. At the moment are 10 working days. Next week I will start call them and complain to rush they asses.

I have the exact same problem guys. repairing it needs a special technique? (for water resistance issues)

NiM72NiK said:
I have the exact same problem guys. repairing it needs a special technique? (for water resistance issues)
Click to expand...
Click to collapse
I think is needed a experience because you have to take apart all phone and I will suggest to let do this job to Sony. And of curse it will have to be seal again to make the water resistance working again. If you do all of this the warranty will be gone.

An update on mine, it got worse and now has been sent back for warranty repair at Sony, well they use a company called SBE Ltd in the UK
I'm not very impressed to be honest, this is the first phone I've had to return to the manufacturer for repair, this was meant to be a quality product. So there is at least 3 people with the same problem, maybe more who haven't noticed. Potentially there is an issue with the design or button component.
In so cheese off as I have to use a crappy Nokia Lumia 800 Windows phone for the period it is away!
I have been looking at a Nexus 5 or Note 3 as a replacement, selling mine on eventual return from repair..
Sent from my Nexus 7 using XDA Premium HD app

I'm having issues with my volume down rocker. It is much harder to press then volume up it also doesn't have the clicking sound volume up gives when you press it. Of course I'm within my return window so I'm waiting for my replacement phone to get here so I can ship the one I currently have back
Sent from my Xperia Z1s

eclyptos said:
I think is needed a experience because you have to take apart all phone and I will suggest to let do this job to Sony. And of curse it will have to be seal again to make the water resistance working again. If you do all of this the warranty will be gone.
Click to expand...
Click to collapse
at first i have rooted my phone so the warranty is already gone..and Because I live in Iran and there is no experienced or official Sony branches to do the stuff i have to pay a lot of money to ordinary people who have the tools for doing it and praying really hard to have my z1 remained water resistance..and another problem is that this button is very well designed and has a good material which it doesnt get gray or orange after a while.for sure the replacement doesnt have the same great quality and thats a failure :|

NiM72NiK said:
at first i have rooted my phone so the warranty is already gone..and Because I live in Iran and there is no experienced or official Sony branches to do the stuff i have to pay a lot of money to ordinary people who have the tools for doing it and praying really hard to have my z1 remained water resistance..and another problem is that this button is very well designed and has a good material which it doesnt get gray or orange after a while.for sure the replacement doesnt have the same great quality and thats a failure :|
Click to expand...
Click to collapse
Ok, but if the button still working I think is not worth to open it and risk much more, BTW is not the button problem but the hardware component under the button.

Z1 button issue
I'm from India and have the same problem with the button. I bought Z1 around October last year. The button started getting worse gradually from the beginning of January, and now there's absolutely no feedback on pressing. It almost feels as if there's a spring under the button.
If anyone has given the phone for repairs to Sony for this issue, please reply. I'm also worried about the waterproofing and other possible damage to the device, specially given the fact that it's got a non-removable back so opening up the device might be a mess.

I've seen a video on YouTube about the z
As far as the Z is concerned there are about 4 screws and the rest is glued. Front- and backside.
Now, you can guess if the phone is still waterproof after putting it back together.
Even with skilled techs and the appropriate equipment I highly doubt it.
Here is the link
http://www.youtube.com/watch?v=HPN930fohyo&feature=youtu.be
It's a German video but I think the pictures speak for themselves.
Best thing you could do is to ask the repair center for a guarantee on wich you can depend on (written of course)
Gesendet von meinem C6903 mit Tapatalk

Using my Z1 for nearly a month now and the device power button was slightly a bit wearing off but that wasn't my concern. I'm just worried bout the waterproof capability. If the Z was glue front and back, How long can it last with all those nature element?

Ezzady said:
Using my Z1 for nearly a month now and the device power button was slightly a bit wearing off but that wasn't my concern. I'm just worried bout the waterproof capability. If the Z was glue front and back, How long can it last with all those nature element?
Click to expand...
Click to collapse
It can be forever if you use the device properly and you you keep in mind to don't use the flaps a lot and keep them clean. Flaps like that can do great job for 2 years without problem but time and natural degradation is on they way, so if you will replace the flaps after this time is fine to me. But if you keep leaving the phone in you car on dashdoard under the sun all the time clearly this can compromise the assembly and the sealing of the phone. So practically depend of how you use your phone.
---------- Post added at 07:14 PM ---------- Previous post was at 07:12 PM ----------
samarth7b said:
I'm from India and have the same problem with the button. I bought Z1 around October last year. The button started getting worse gradually from the beginning of January, and now there's absolutely no feedback on pressing. It almost feels as if there's a spring under the button.
If anyone has given the phone for repairs to Sony for this issue, please reply. I'm also worried about the waterproofing and other possible damage to the device, specially given the fact that it's got a non-removable back so opening up the device might be a mess.
Click to expand...
Click to collapse
Yes , opening the phone for a button will be a mess and maybe is not covered by warranty so if the button working well I will not be worry about it. The day when it will not work then you will get the new button.

eclyptos said:
It can be forever if you use the device properly and you you keep in mind to don't use the flaps a lot and keep them clean. Flaps like that can do great job for 2 years without problem but time and natural degradation is on they way, so if you will replace the flaps after this time is fine to me. But if you keep leaving the phone in you car on dashdoard under the sun all the time clearly this can compromise the assembly and the sealing of the phone. So practically depend of how you use your phone.
I see. I don't use the flaps because im always charge my phone using a magnetic charger. Just want to keep this phone for the best. Thanks for the tips bro. Appreciate it.
Click to expand...
Click to collapse

samarth7b said:
I'm from India and have the same problem with the button. I bought Z1 around October last year. The button started getting worse gradually from the beginning of January, and now there's absolutely no feedback on pressing. It almost feels as if there's a spring under the button.
If anyone has given the phone for repairs to Sony for this issue, please reply. I'm also worried about the waterproofing and other possible damage to the device, specially given the fact that it's got a non-removable back so opening up the device might be a mess.
Click to expand...
Click to collapse
I started this thread, it is definitely a problem and you should get it repaired. Mine was sent back and now has been repaired, not very impressive for a "premium" handset!
It was only away for just over a week.

stratplayer said:
I started this thread, it is definitely a problem and you should get it repaired. Mine was sent back and now has been repaired, not very impressive for a "premium" handset!
It was only away for just over a week.
Click to expand...
Click to collapse
Yeah, I'm thinking of giving it in next week. Very disappointing from a flagship phone. Did yours show any visible sign of damage after repairs? Even scratches etc.?

samarth7b said:
Yeah, I'm thinking of giving it in next week. Very disappointing from a flagship phone. Did yours show any visible sign of damage after repairs? Even scratches etc.?
Click to expand...
Click to collapse
I will tell you this next week.