Invalid Address message - BB Connect - Tilt, TyTN II, MDA Vario III General

Just started using BB Connect on an AT&T Tilt connected to a corporate BES server. We use Lotus Notes.
Email delivery is working great, however I am seeing a invalid address error when replying to email from other corporate users.
I have tested sending myself an email and when replying I see the error. I say ok to the error and the email does get delivered to the recipients in the To field. This does not appear to occur if I send myself an email from my personal comcast account; it seems to be related to the Notes address format. I have a feeling it doesn't like the CN = format in the address lines. For example it will show in the To field: Bill Jones <CN=Bill Jones/OU=Remote/[email protected]>
I am sure that the problem is that Notes is not passing the internet address and that this is a BES server setup specific to the Windows Mobile devices since I don't see this problem on a RIM device.
Is this a known error with a solution? I searched here and also on the RIM tech site but could not find any hits for this specific problem.
Other than that it is working very well. The device is a big improvement over the 8525. With the 100M of storage memory, BB Connect is just the icing on the cake.

Related

New To Push Email - Please Help

Hello all,
I need to have instant notification of my emails and thought the only way was Blackberry until I heard of Push Email.
I have a K-Jam with the latest imate os. I've read that this version has push email with it but cant see it in the programs or anything.
What do I need to install etc to recieve emails from my ISP. What backend setup do I need? I have a pop 3 account that is web based too and i am on the O2 network in the UK
Thanks for your help guys.
Scaseman
Hi,
Push Email (or "DirectPush" as Microsoft seem to call it) only works in conjuction with an Exchange server I'm afraid. It doesn't work with POP3 boxes.
There are probably some companies offering POP3-->Exchange services for people like yourself wanting push email who don't have Exchange (or there will likely be some) but I don't personally know of any at the moment.
DirectPush works by connecting to an HTTP server (Exchange) and keeping the connection open/idle until something changes then a ActiveSync is performed. The POP3 protocol simply doesn't have anything to allow you to keep it open without sending something constant to keep it alive which would seriously add up on the traffic.
thanks xanth
I'm actually gonna have an Exchange Server 2003 soon. I read that I need SP2 installed aswell
Where do I go from there then? ie configuring my k-jam.
Configuring the mobile devices themselves isn't particularly hard. When you set up the sync instead of syncing with Outlook you specify with an Exchange server and just follow the prompts. It seems to connect/realise DirectPush (SP2) is available and that's it. You configure the schedule... and away it goes.
I found setting up the server was the hardest part. Well not hard, just more time consuming. You'll want/need to create you own SSL certificate (which will need installing on the device) unless you're purchasing a commercial one and configure the IIS timeout value (I'm still experimenting with this one) and then finally actually turn on DirectPush from System Manager. I think that was pretty much it though. Configuring Exchange etc in the first place takes more time than setting up push.
I'll have a pop and let you know..... thanks
I am trying out a commercial hosted exchange service (www.utica.nl) now.
This works very wel, but it has a price too: 5.95 euro per month for the lite package/
Push Email works very good.
As an alternative I am thinking about setting up my own exchange server and having my company-email and calendar forwarded to that one.
What do you advise to run exchange 2003 SP2:
- Windows version / SP?
- Hardware
(I am on a 20Mb down / 2Mb up broadband connection wich allows me to run servers, so there is no issue)
Well you'll need Windows 2000 or 2003 standard server or higher (won't run on a non-server platform), but see this link for full requirements:
http://www.microsoft.com/exchange/evaluation/sysreqs/2003.mspx
I am curious though, how will you forward Calendar events (and contacts?) from one system to another please? I'm not sure I'll ever want to do that, but certainly sounds like something worth knowing!
Cheers!
What would the GPRS cost be to have this open/idle connection active all day and night. Would it send check data every few minutes?
I only ask as my contract talk plan gives me 100KB of data a month for free but after that I pay in chunks.
Thanks
Ben
Here's a paper you cna read...
Mines seems to use between 6kb and 9kb an hour when idle. I wouldn't take that as a rule, just my personal experience. Obviously it goes up a lot more when the actual emails come in!
Wow that's a fantastic guide! Should be put on a new post/stickied or something! Thanks for the files!
Xanth,
That's like 5.5MB a month without a single email going over!
Guess I wont be switching it on then.
Thanks for your reply.
Ben
Well it could just be down to me having flakey service or something and it reconnecting a lot (I haven't noticed that though), but the 6 to 9 kbytes was from running GPRS Monitor and running a report and looking at the overnight hours where I know I didn't get any emails for hours on end.
Router settings
The other thing that is going to make a difference would be the setting on the server. The longer the session can be kept open between the router and the phone the least amount of data that will need to be transfered. For example 15 minutes seems a common amount of time to keep the line openm, at the end of those 15 minutes your phone will initiated a new connection i.e. traffic. Obviously the more often it does this the more traffic generated and the more power needed.
Can i push task or agenda items which are located on the public folders?
scaseman said:
Hello all,
I need to have instant notification of my emails and thought the only way was Blackberry until I heard of Push Email.
I have a K-Jam with the latest imate os. I've read that this version has push email with it but cant see it in the programs or anything.
What do I need to install etc to recieve emails from my ISP. What backend setup do I need? I have a pop 3 account that is web based too and i am on the O2 network in the UK
Thanks for your help guys.
Scaseman
Click to expand...
Click to collapse
The reason you want push is to receive an e-mail sent to you IMMEDIATELY The problem I see with push mail is you can't really use forwarding between services because it adds delays that defeat the point of it. It is not essential to have Exchange but most current systems employ it
So you need to implement push using your current e-mail address and provider for best performance
For example if you use a specific e-mail address for all your mail that is what you need to access if you don't want to change your e-mail address
If your e-mail provider uses IMAP there is a solution. It started off fairly shakey but has got quite reliable - it's vgsmail (www.vgsmail.com\ppc)
It uses IMAP idle to connect to your current e-mail (assuming IMAP support) and WORKS
As said using this is the best way of avoiding changing e-mail address and low cost (just data costs) - uses 3or4MB a month just to work - but if you're using your pda for mail you need to be on a good tarriff --- say T-Mobile web'n'walk - soon to become ulimited.
It takes about 10-30 seconds from an e-mail being sent to my PDA notifying me --- all for a one off cost of $21
scaseman said:
Hello all,
I need to have instant notification of my emails and thought the only way was Blackberry until I heard of Push Email.
I have a K-Jam with the latest imate os. I've read that this version has push email with it but cant see it in the programs or anything.
What do I need to install etc to recieve emails from my ISP. What backend setup do I need? I have a pop 3 account that is web based too and i am on the O2 network in the UK
Thanks for your help guys.
Scaseman
Click to expand...
Click to collapse
The reason you want push is to receive an e-mail sent to you IMMEDIATELY The problem I see with push mail is you can't really use forwarding between services because it adds delays that defeat the point of it. It is not essential to have Exchange but most current systems employ it
So you need to implement push using your current e-mail address and provider for best performance
For example if you use a specific e-mail address for all your mail that is what you need to access if you don't want to change your e-mail address
If your e-mail provider uses IMAP there is a solution. It started off fairly shakey but has got quite reliable - it's vgsmail (www.vgsmail.com\ppc)
It uses IMAP idle to connect to your current e-mail (assuming IMAP support) and WORKS
As said using this is the best way of avoiding changing e-mail address and low cost (just data costs) - uses 3or4MB a month just to work - but if you're using your pda for mail you need to be on a good tarriff --- say T-Mobile web'n'walk - soon to become ulimited.
It takes about 10-30 seconds from an e-mail being sent to my PDA notifying me --- all for a one off cost of $21
My hosted exchange trial gave e my answer: not gonna work the way I want it. The trouble is with the forwarding of calendar events (that what i want it for).
So setting up my own server will not bring any relief either.
Waiting for my company to support push or me getting a business Blackberry subscription.
Good to try anyway.
does anybody has any experience with this vgsmail stuff?
my e-mail provider supports imap and I could live with a delay of 30sec....
hi, Guys
I am using O2 XDAII unit now, and I am going to push an email to the XDAII thru GPRS. I've seen you guys' discussion above, it really gives me a clue to do the further research.
hi, Edsurb, Re: "Waiting for my company to support push or me getting a business Blackberry subscription", does it mean there are 2 ways to push an email?
(1) We can set an MS Exchange Server 2003 then do some setting in both Exchange server side and the XDA unit, I wonder if the XDA unit can get the email thru GPRS once after the email is sent, how long will it be delayed, how much it costs, it seems it is a way that the XDA unit checks the Exchange server periodically while not a true push, right?
(2) To get a blackberry subscription. Is it a true push? Can a XDAII unit get a blackberry subscription from O2 network?
Thanks a lot for your help!!!

Sending Email with IMAP

Does anyone know of any bugs/issues with Windows Mobile (or any specific rom issues, for that matter) that exist with attempting to use multiple IMAP accounts? I used one of Dutty's roms before, then Alex's rom (I believe), and I'm back to Dutty's and still have the same issue. I can only seem to get one IMAP send account to work. Basically, when I was on Alex's rom, only my work IMAP would work, Gmail wouldn't. Now that I've re-flashed to
Dutty's rom, I can't get my work to send messages (and I'm certain it worked on Alex's and Gmail wouldn't), but Gmail does work. Any ideas?
Has no one else had this issue? Is there a setting or something that I've missed? I've looked up and down the phone, but see nothing...
If you're looking for issues regarding sending email, you have to search for the SMTP protocol, not for IMAP. POP3 and IMAP are used to receive mail, SMTP to send.
Are you sure the SMTP server you are using is accessible through your internet connection (I mean like 3G, GPRS, EDGE, not WLAN)? Most likely this is where the problem is situated.
Gmail SMTP is accessible through a mobile connection, but most SMTP servers from ISPs are not.
Good luck!
Yeah I'm sure. On Alex's ROM my work email would send ok (which didn't actually use smtp.xxxx.com; instead mail.xxxx.com), but gmail wouldn't send anything (using smtp.gmail.com). But now back on Dutty's, my work account wont send, and Gmail will. Does that answer your question?
In a way it does.
I tried using different SMTP server just now, but one of em didn't work. It might be the exact same issue as you have, but I think my problem has got more to do with the SMTP server itself than the configuration.
Sorry
Basically my issue only exists in SENDING emails. I can receive emails from all accounts fine, but I haven't been able to get more than one IMAP account to be able to send. Anyone else familiar with this issue, or have encountered it as well?
att smtp
I use att and the only smtp that work is their smtp. Even though you can receive any pop, you can only send through them. That may your problem
But that can't be it either. I've gotten GMail's SMTP to work on my latest ROM...just can not get my work, which is just mail.xxx.com instead of SMTP, which doesn't make any sense since I've gotten it to work before; basically I've gotten each of them to work before, just not at the same time. Also while I was at work Friday, I had our IT manager pull up the email server log, and on "send/receive" it shows it me connecting, receiving, but when it comes to sending messages, nothing reaches the server; it's like something fails on the PPC's end before it reaches the server. And I've quadruple+ checked the address, so it can't be that either.
Nobody else know anything about this?
While I was looking for something else, I ran into this:
Q.How can I configure Exchange ActiveSync to support multiple SMTP domains?A.Exchange ActiveSync locates a user's mailbox by using the primary Simple Mail Transfer Protocol (SMTP) address. However, if users have a different SMTP domain in their e-mail address, they cannot synchronize their mobile device with Exchange Server 2003. To address this issue, you must add a registry key to force Exchange ActiveSync to locate the user's mailbox by using a secondary SMTP addresses. For more information about how to configure Exchange ActiveSync to locate users' secondary e-mail addresses, see You receive an HTTP_500 error message when you synchronize your mobile device with Microsoft Exchange Server 2003.
Caution: Incorrectly editing the registry can cause serious problems that may require you to reinstall your operating system. Problems resulting from editing the registry incorrectly may not be able to be resolved. Before editing the registry, back up any valuable data.
[/qoute]
It might have nothing to do with your problem, but you might wanna give it a try. Follow the link in the quote.
Good luck
Click to expand...
Click to collapse

Can receive emails but not send after setting e-mail account

Hi all,
My phone will only receive emails & will not send them via my ISP settings. I use T-mobile internet & my landline ISP is TalkTalk. I have used the e-mail setup on my phone (Tytn11 Wm6.1) with my ISP's info (POP & smtp settings) & I can receive emails OK but can't send them - I get a message saying 'THE MESSAGE COULD NOT BE SENT. CHECK THAT YOU HAVE NETWORK COVERAGE AND THAT YOUR ACCOUNT INFORMATION IS CORRECT. THEN TRY SENDING AGAIN. Now I have spoken to both T-mobile & TalkTalk, both have said all the settings are correct (which they are as I can receive emails OK). So why can I receive emails but not send them?
Many thanx in advance
Tynt11 wm 6.1 pro
Most likley your settings are not correct for your out going mail server
Usualy these things can be the case
a) You havent set for authorisation on your outgoig mail server
b) sometimes out going mail hosts use different ports to the standard 110 therefore would have to be updated in ur Windows Mobile
c) your settings are just plain wrong.
Can you type to me ALL of the settings you were given and I'll take a look at them for you.
Thanks
I have the same issue with my Tilt as well. I use Cox Isp. I can get my emails, just can't send any.
old issue - same trouble
My settings are in fact correct (we'll just get this one out of the way). The same settings being used on my pc's are working just fine but not on my phone.
I can receive BUT I can't send. I get the same error as "foxes" above.
receiving is via my web based email acct "pop.xxx.com" Works fine for receiving emails.
While I'm on my own home network (lan) I can recieve but I can't send via the phone (but I can on any of the pc's) and the outgoing settings are the same as the pc's "smtp.comcast.net". Yeah, I'm on comcast. Why won't my phone send like the pc's with the same setings? Any Ideas.
Another question I realize is whenever I'm tailgating on any other lan (free wifi access) this setting clearly shouldn't work. Should I then use "smtp.xxx.com" (my own companies web server)? This setting doesn't work while I'm at home even on the pc's it won't work. A
Any ideas on setting this up more universally??
Also, I've tried the port setting idea example "smtp.xxx.com:587". My server requires this port for outgoing. Again this works fine on my pc's but fails on the phone
THX to anyone with any ideas
JG
What port are you using on smtp?
Have you tried either 485 or 465? I read that comcast changed the port in Denver to 485:
http://www.consideritfixed.com/2008/02/ipod-touch-emai.html
Maybe it might work for your location.
Try these settings on Tmo should work on your Tilt too:
http://www.howardforums.com/archive/topic/555041-1.html
change the port to 25 if you are tying to use Tmobile web service.
my pc is setup with
incomming = "pop.XXX.com"
outgoing = "smtp.XXX.com" using port "587"
works great never a problem.
Now, on the same LAN using my tilt with exact same email acct info & pswd and settings
incomming = "pop.XXX.com"
outgoing = "smtp.XXX.com:587"
receives great
send = fails always. The ":587" is the only way I've been told to send using port "587" (or any other port than 25). If there's another way then maybe that's the answer. However, even using "smtp.comcast.net" with no port designation (default 25) wouldn't work even though it would with the pc's and same settings. This is strictly phone issue and frustrating.
I'm using wm6.1 (original). This is strictly via WIFI. The pc's will send just fine but the phone with exact same settings - FAIL.
This is my dilema. Why won't the phone send while using the exact same settings as any PC in my LAN (all send fine).
Again, thanks for the input, but I'm still searching for the answer. Certainly others have had this issue.
T-mobile internet and email
you need to log into t-mobile.com find "my email," select "add account," put in your email info. it will give you some server and username info. replace the outgoing (smtp) server and username info with what t-mo.com gives you. leave the password alone. send a test email. half the time this issue is due to the server setup on the provider side.
pieces, J
p.s. it doesn't hurt to work for tmobile's unsupported handset department
foxes said:
Hi all,
My phone will only receive emails & will not send them via my ISP settings. I use T-mobile internet & my landline ISP is TalkTalk. I have used the e-mail setup on my phone (Tytn11 Wm6.1) with my ISP's info (POP & smtp settings) & I can receive emails OK but can't send them - I get a message saying 'THE MESSAGE COULD NOT BE SENT. CHECK THAT YOU HAVE NETWORK COVERAGE AND THAT YOUR ACCOUNT INFORMATION IS CORRECT. THEN TRY SENDING AGAIN. Now I have spoken to both T-mobile & TalkTalk, both have said all the settings are correct (which they are as I can receive emails OK). So why can I receive emails but not send them?
Many thanx in advance
Tynt11 wm 6.1 pro
Click to expand...
Click to collapse
After all of these posts, what about trying the Microsoft Windows Mobile 6.1 Hotfix for sending email actually devised to fix problems under WM 6.1 sending email ?
inklesspantalon said:
you need to log into t-mobile.com find "my email," select "add account," put in your email info. it will give you some server and username info. replace the outgoing (smtp) server and username info with what t-mo.com gives you. leave the password alone. send a test email. half the time this issue is due to the server setup on the provider side.
pieces, J
p.s. it doesn't hurt to work for tmobile's unsupported handset department
Click to expand...
Click to collapse
Thanx inklesspantalon,
I will try & let you guys know.
Hey Flying Kiwi,
I'll try that aswell, thanx
lol wow.
I know that my ISP does not allow to send via their SMTP server while being off of their network. So I have to use at&t's SMTP server.
looks like this is the smtp that you can use.
myemail.t-mobile.com
Flying Kiwi said:
After all of these posts, what about trying the Microsoft Windows Mobile 6.1 Hotfix for sending email actually devised to fix problems under WM 6.1 sending email ?
Click to expand...
Click to collapse
Hey,
Mine seems to be working now since I downloaded & installed this Windows 6.1 Hotfix. I'm still using my ISP incoming server but the t-mobile outgoing server........fantastic!
Many thanx Flying Kiwi
foxes said:
Hey Flying Kiwi,
I'll try that aswell, thanx
Click to expand...
Click to collapse
You'll probably find that patch alone will fix it if the problem is sending email worked initially but then after short while, for no apparent reason it stopped working. It looks like an issue that's been in the xda-dev forums before and I recall this solution doing the trick with others. If installing the patch, soft resetting and testing again doesn't fix it, by all means attempt reconfiguring but it's easier to install the patch first.
Of course I don't need it because the WM 6.0 ROM I use doesn't have this problem only the newly WM 6.1 'upgraded' phones so there's yet another advantage of sticking with WM 6.0

Access MS Exchange webmail

My employer hosts a webmail enabled Microsoft Exchange mail server. I am able/allowed to conntect to this server using https://webmail.myemployer.com from all web browsers and from all locations I have ever tried (I travel a lot), except ofcourse from my X1. Neither Pocket Internet Explorer nor Opera works; same result (Error Code 500: Internal Server Error).
I have retrieved the certificate from the mailserver, copied it to the X1, installed it and restarted the phone. Same result (doesn't work, same error code).
Is the access to webmail enabled Microsoft Exchange servers restricted on the X1? Can Exchange block access from cellphones? Is anyone reading this able to access Exchange webmail via SSL?
My ultimate goal is ofcourse to get the mail/calendar/tasks/contacts setup via ActiveSync but realize that I probably need to get this part with the webmail to work first. Colleagues of mine have successfully set it up on their iPhones, but ever since my first encounter with McIntosh back in 1984 ("an error of type -1 has occurred - Abort - Retry") I just can't stand that crap. I have no idea, but I doubt iPhones use ActiveSync.
if you know your Exchange webmail address, a WM phone can automatically configure Exchange. Open ActiveSync and on the right softkey menu, click "Configure Server" and type in your webmail address, username, pw etc and it'll automatically set up your server for push sync. If it works on an iPhone it is definitely enabled.
Close, but no cigar. The ActiveSync setup doesn't work and returns 0x85010004 "Your account in Microsoft Exchange Server does not have permission to synchronize with your current settings. Contact your Exchange Server administrator." I have verified the right settings at least five times. It doesn't work.
Activesync needs to be configured separately on the exchange server to work wirelessly.
Have you tried to put /owa/ at the end of the URL in your browser?
Yes. No luck. When I enter the URL above in the address field of a browser and press enter it eventually (in the successful case) changes into something like https://webmail.myemployer.com/exchweb/... but this is not the case when trying to access same URL from the X1 (then it simply stops with the 500 error code).
Is anyone reading this able to access MS Exchange webmail over SSL with the X1?
This is strange. Have you tried your account on an iPhone? There might be a problem that is isolated to your account only.
Edit: If you are using Exchange 2003 this might be a server problem. Refer to:
http://support.microsoft.com/kb/817379
Yes, I Have
I access my company email account via MS exchange webmail on my X1. We dont use a 3rd party website, just type in the IP address of our server followed by "/exchange", dialogue box pops up for username and password and im in. Nothing had to be set up on the phone but, IE does not work ...has to be Opera and Im currently using the version that came with the phone.
I also had the same issue of Outlook Mobile Access disabled at Exchange, but Outlook Web Access enabled. Try Seven"Out Of Office" OWA connector or eMoze, both of them worked for me. Seven enabled GAL/Directory lookup as well...
Thanks. I tried adding /exchange without luck but was able to atleast get to the login page with the following URL (which I copied from my laptop after successful login): https://webmail.myemployer.com/CookieAuth.dll?GetLogon?curl=Z2F&reason=0&formdir=2. I can enter my user name and password and even click on "Login" before I get the 500 Internal Server Error message.
Strange...
I've also looked at Seven and emoze. Didn't even know they existed. Thanks for the tip! Seven seems operator dependant and as my operator charges €10 per month for it, it kinda fell out of the picture. Emoze can successfully fetch my e-mail through the OWA (webmail.myemployer.com + usr + pwd) and it works like a charm.
Almost...
Emoze has some pretty severe issues with its calendar synchronization in that it handles repeat calendar entries incorrectly. Emoze will keep adding duplicates of these in an eternal loop (about one duplicate per minute). I had to use a tool called Allcleanup to wipe all calendar entries. So a warning there. Also, emoze will add some corny "this mail sent by emoze" on all outgoing e-mails and this seems to be unavoidable, even in the pro version. Plus emoze handles character sets incorrectly (Scandinavian/German characters like ÅåÄäÖö are not translated correct). But if you "just" want to be up to date with your inbox, emoze works fine I guess. I now use GoogleSync and ActiveSync with Gmail and Calendar, emoze for work mail and contacts.

[Q] Syncing with Exchange issues??

Hi guys, I've tried countless times today to setup my university email on the phone to no success.
I've followed the instructions on "how to setup email" on the microsoft windows phone 7 site and get as far as "Step 9" and getting to the "advanced" screen but it wont let me continue without entering something in the "domain" box, which is weird since the email account doesn't require one.
I tried randomly typing something into the domain box just to be able to continue but in the end it still does not work.
Anyone else have this issue, or know how to solve it?
I've been able to set up both Live and Gmail accounts easily, and by looking on google everyone else seems to have been able to set up their exchange accounts successfully
Thanks!
The domain would be the last part of your email address.
ie [email protected]
whatever.com is the domain
my guess as to why they don't auto-populate based on the address would be that most companies use a different "internal" domain that is different than the public domain used for the email address.
since you should not be a member of the internal domain of your school, use the public domain.
teoami said:
The domain would be the last part of your email address.
ie [email protected]
whatever.com is the domain
my guess as to why they don't auto-populate based on the address would be that most companies use a different "internal" domain that is different than the public domain used for the email address.
since you should not be a member of the internal domain of your school, use the public domain.
Click to expand...
Click to collapse
Thanks for the reply teoami, I did as you said and it listed the email as one of the accounts on the phone, however when I tried accessing it it says " attention required, outlook information is incorrect" and consequently is not able to sync. Any other ideas?
Just tried contacting O2 technical team but they just didn't have a clue, I guess this is a problem being an early adopter, when you get a problem there's not many people out there that have a solution sigh...
ignore me failure reading...
I'm assuming the uni runs a windows network? Login to one of the uni PC's and open system information (right click my computer and select properties), click on Computer name, the domain behind the computer name will probably be the one you need, but you could just ask the IT admin about the domain / server settings or check the intranet as settings are usually provided there.
domain for activesync exchange
Well I found that when you leave the domain blank you click Sign in and you then get the option to click advanced
The Server field is then visible (it was not visible before)
so long as you know the server you are using for your e-mail provider you should get it to work fine.
ie. hotmail uses m.hotmail.com
University email server settings
Hd7uk said:
I tried randomly typing something into the domain box just to be able to continue but in the end it still does not work.
Anyone else have this issue, or know how to solve it?
Thanks!
Click to expand...
Click to collapse
I have the cure bud...most universities use an offsite outlook server. In the domain field enter m.outlook.com it should sync everything for you, including your contacts, tasks, emails, and calendar. Although you may not use all these functions, your university's mail should be able to use outlook online.
Let me know if this worked for you
oh...one more thing, if all else fails, when you are on a pc and viewing your email hover the mouse over your "inbox". look at the bottom of your browser, the server will pop up as you hover.
Hey guys I finally SOLVED IT!! turns out it was kind of a false alarm and that the details I entered for "server" and "domain" were simply incorrect . Just so that anyone else from a uk uni ever has the same problem.... Server was "webmail.(university name).ac.uk" and domain was "(university's intials)NET". Everything synced perfectly after that. If in doubt like frontieruk suggested contact your company/uni IT department as I did.
Thank you for everyone's input!

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