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My sister's boyfriend gave me his Tilt because he bought a Blackberry. Long story, he broke the first Tilt, they replaced it for him and he broke it again and he was told it would cost $500 to repair... so he bought the new phone and gave me the Tilt for free. So here's the deal: it will charge and turn on.. but only stays on for a few seconds. The LCD is cracked... pretty obvious. However, I was wondering if there was another problem since the phone won't stay on or if it's typical for it to turn off with just a broken screen. This is basically the sequence of events:
Hit the power button, a green LED on the left of the ear piece lights up and the phone vibrates for a second.
The screen then lights up but doesn't display anything obviously... other then the black liquid and white back lighting.
The screen stays on for about 15 seconds, shuts off, the keyboard lights up for a VERY quick second and then that's it... nothing else.
I'm wondering if I should try and find a replacement screen or if there is something else wrong with it. I saw the screen on phoneystore.com a while back but the site has said it's down for maintenance every other time I checked.
Other Info - I took the back cover off and above and slightly to the right of the camera is a black dot that says "VOID".
Any help is appreciated.
Thanks.
Normally you only get the vibrate if you are turning on from the completely off position.
From the completely off position you have to long press the on/off button - is this what you are doing?
In any case, it's difficult to tell if there are any other problems. You could try tracking down on this site, one of thoses applications that lets you see / control the device from your PC.
That $500 figure is I assume for someone to do the repair for you, 'osc the screen would not cost anything like that.
Mike
Also that "void" dot you see I think is just over a screw and if you go inside your tilt you'd have to poke through that and it would void your warranty. So thats not because the screen is broken.
well, i don't have to hold it long before the green LED comes on and the phone vibrates... then the screen shuts off and i have to turn it back on again. it doesn't seem like it's staying on.
the $500 was from AT&T to have them fix it... so yes.
and thanks for the reply on the "VOID" - i thought it maybe had something to do with water damage or the cracked screen.
Have you tried turning it on with the wall charger plugged in? I thought I had seen my sons just shut down like that when his battery was pretty much dead and I was trying to turn it on.
Well, i was bored waiting for work this morning so i decided to put the SIM from my phone into the Tilt... I turned it on with my SIM in and it stayed on for longer... then I heard a little tick and kind of "whooosh" sound which I'm assuming is the start-up sound. Then nothing for a few seconds... then there is this "kerplunk" noise.. then the amber LED on the left of the ear piece starts flashing and then the phone starts vibrating and making a high pitch ring... the vibrating seems to be in a patter. Then I hear what sounds like it may be a shutdown noise and the phone is off again. However, the back light on the screen remained on the entire time. It might that with the SIM in it works, but the battery is dead so it turns right off? I have the wall charger here somewhere so I will have to try that after work. I will let you know the results.
most likely the sounds that your hearing are just an alarm clock going off. my guess is that the screen is the only thing that is really damaged. you can look online at ebay and get replacement screens with the tools necessary to replace the screen for under 100 bucks. i think that would be a good deal for you... keep us updated on the status
if possible if you are going to replace the screen from ebay you should take piectures. it would make a very nice guide for the noobs
yeah... i will definitely take pictures when i do it. i hope it's just the screen. i don't know why it won't stay on tho... i'm still trying to find the charger for it. i don't remember where i put it. i will keep you posted tho.
You can charge it with any USB mini type B lead plugged into a PC. You probably have one somewhere for a camera or other phone.
Don't be fooled by the shape of the socket on the bottom of the phone, it still fits.
mikechannon - do you know the name of any of these apps? i'm not able to find anything..
good news tho.. the phone now stays on and i am able to receive phone calls. i found a screen w/ tools for $70 shipped on e-bay. i want to try what you mentioned mike, hook it up to the pc. i just want to make sure everything seems okay before i buy a screen.
try my mobiler
okay... so i put the new LCD in and it works.. to an extent. it displays the at&t splash screen, then the 3G animation, then gets to the windows mobile 6.0 splash screen and it hangs there for a few seconds then shuts off. i thought maybe it needed a new battery because it wouldn't stay on before so i ran to the store and got one and it's charging now. i'm going to wait a few hours and try again...
when i try and turn the phone on when it's plugged into the charger it seems to hang on the at&t screen... this doesn't seem normal.
also, when it's not plugged in and goes through the screens, on the at&T screen it looks like it's showing RGB values or something in red text in the bottom right corner of the screen. is this normal?
Sorry, did not see your 3/22/08 post.
The RGD values in RED are normal (info about radio version etc) if you are starting from the off position or have just done a soft reset.
I'm not sure why it is hanging at the point it does. I am assuming you have done a hard reset? (you may have said - but I have not read back all the posts)
Mike
nope... no hard reset.
when i turn it on while it's plugged in the amber LED on the ear piece goes out for a minute, the AT&T screen comes up then a few seconds later the amber LED comes back on and it just stays there.
i was able to get it to get past the windows mobile 6.0 splash screen but it says 6 new notifications/alarms, then starts buzzing and ringing and turns off. one time it said battery was critically low or something. i want to assume that it is charging because the amber LED comes on.. but who knows. i would hate to have to give up at this point.
jbradt said:
nope... no hard reset.
when i turn it on while it's plugged in the amber LED on the ear piece goes out for a minute, the AT&T screen comes up then a few seconds later the amber LED comes back on and it just stays there.
i was able to get it to get past the windows mobile 6.0 splash screen but it says 6 new notifications/alarms, then starts buzzing and ringing and turns off. one time it said battery was critically low or something. i want to assume that it is charging because the amber LED comes on.. but who knows. i would hate to have to give up at this point.
Click to expand...
Click to collapse
Actually that all sounds pretty normal. Yes expect to get a whole bunch of notifications that have accumulated and never been cancelled. When they come up try to cancel them quickly - just choose dismiss. Don't be surprised if there are so many that it crashes the device and you have to re-start possibly several times until eventually you get past all those notifications!! This also happens when you restore a backup - I have seen my device go absolutely bananas with many many notifications and a crash is not unexpected.
If the battery is not charged give it a good hour of charging before trying again. One thing that puzzles me is that if you have the amber light that shows charging (good) then why does it give you a message saying battery low?? Normally you will never get that notification whilst on charge.
Mike
mike,
thanks for the replies. i was able to dismiss a few of them earlier and then the battery message came up and the phone turned off. it wasn't plugged in at the time. however, i left for the day and left it plugged in for probably 7 hours or more...turned completely off...and i came home and it got past the windows splash screen again and then said the main battery was critically low and turned off. can't get it to stay on now. i'm lost...
it seems like my only other option is to try a new charger.. but if the LED comes on it would seem as though it is working. i checked all of the contacts where the battery goes and like i said earlier, i bought a new battery this morning. i really don't want to take it apart again. while it was apart i did my best to clean the any dust or other build-up. i guess i could try and charge it on the computer.
my phone does the same thing I accidently dunked about an inch of it the top of the phone into a cup, thought it was ok after i let it dry off and it would boot up but I still can't get the phone to really charge, the orange light will go on but the battery never charges and I used to get the red critical battery warning. Ive tried a bunch of different chargers but still nothing just gets to the second splash screen in duttys rom and turns off now. Hopefully you can get your up though, just wish i could get 30 minutes of battery to get it back to stock rom and everything so i could send it back as the bottom never got wet and the water check under the battery is still white.
Mmmm. Well sounds like there is a hardware charging problem. Pity you don't have one of those chargers where you can dock a spare battery to charge it up. It would be a hassle though if that's the only way to charge the battery. There are ways to charge the battery by wiring the battery directly to a set of AA batteries or a charger, but that would not solve the problem in the long run.
There are companies that will replace the USB connection on the M/board but that would be to assume that is where the fault is - and I'm not convinced it is. The fact that the orange charge LED comes on suggests the USB connection may be ok and that it may be the battery connection block that has a broken connection. This is not easy to repair if at all. I have seen one reported case where that block with the gold connectors had broken connections and a repair company could not resolder all the connections.
One thing to try regarding the battery connector block. With the luck of the Gods it might just be that one or more pins is not making a good batter contact. Try cleaning the pins and battery contacts. (A bit of a forlorn hope though)
Mike
well, good news!
i left it plugged into the computer all night and turned it on this morning and it went through all of the alarms... i dismissed them all. it then stayed on!!! so i went to the system settings and looked at the battery life and it said it was at 100%. perhaps it was the charger... which would be odd. now when it's plugged into the PC the amber LED comes on for a second then switches to green. i'm going to try and use it for the day and make sure i can turn it on and off without any problems. the AT&T store is closed here today so i'll have to get a charger one day during the week. i will post back at the end of the day.
I did some quick searches but I did not find anything to this issue directly. Anyways, I do not know if this where to post my problem or not. But the other day my TyTn stopped taking a charge. The phone is completly dead. Right now I'm on vacation in a remote location with out access to any local AT&T to get a battery. But the problem is that the battery is not taking a charge. The red charge light is not on or anything. I left the phone on the charger for two days and nights with no results. I ordered a battery but will not have it untill I get home in another week. I have Dutty's 6.1 5.2.19199 UC Compliant ROM on the phone and I've been using it for about 10 days now. Everything was working fine. The phone was getting warm during GPS useage and when charging. Right now I hope that its just the battery. But in case its not, I need to know what my options are. Is the phone dead? What other measures are there to bring it back to life?
I tried charging the phone using the USB from the computer and from the charger direct off the house current with no luck. I would remove the battery and soft reset and for awhile I would get a boot up but it would stop right as it was comming up to the home screen.
Thanks in advance.
darkmon said:
I would remove the battery and soft reset and for awhile I would get a boot up but it would stop right as it was comming up to the home screen.
Click to expand...
Click to collapse
That gives a tad of hope. What happens if you remove the battery, put it back in, and then connect the charger, without turning the phone on. If it IS possible to turn the phone on, it should start charging at this point. If the battery was under the safe discharge threshold and that prevented it from charging the phone most likely wouldn't agree to turn on at all.
If you manage to get the charging light that way, leave it on charge for an hour before turning it on again.
If not, wait till you have the new battery. If it works all is fine, if not your charge circuit is probably dead and you'll most likely have to send the phone for repair.
"No Light of Death Syndrom"
Thanks for your reply. So far what I've done is;
1. I removed the batery and left it out for a few hours and let everything sit. A few minutes ago I reinstalled the battery and no change. There is still no light on the phone.
2. I tried touching the battery contacts repeatedly with the battery as per a suggestion from another post on this subject, but it was the "Red Light of Death syndrom". I have the "No Light of Death Syndrom"
After trying to use the reset button and holding the power button and removing the battery, I still have nothing.
Its just frustrating because I do not have a second battery or access to one till I get home in another week! I was just wondering if I could trouble shoot this somewhat untill I get home to know what I'm really up against.
Anyone have good news for my situation?!
The same thing happened to me yesterday with my ATT tilt. Luckily I have a desktop holder with a spare battery charger that works fine. But once the battery is in the device, it will not charge. Have ordered a new batttery but am not sure that it will solve the issue. It may be a software problem. Will keep trying to workaround and keep you updated.
pudonggaijin said:
It may be a software problem.
Click to expand...
Click to collapse
Hardware, rather... There's not much if any software coming into play to charge the battery, especially when the phone is off. If it still doesn't work with another battery (I'm pretty sure it won't as your battery charges on the desktop charger), just send the phone for repair.
I just had the same thing happen to mine. I was useing skype and all of a sudden it just stoped charging. The usb port does not work(charge or sync.) I have tried everything(hard/soft resets, battery removal and play...) to no avail.
Have any of you found a solution????
Figured it out. My usb port went out completely. Have to replace it.
It looks like my Tytn II might be bricked... I have searched and searched and can not find any info on this. The phone will not turn on. I know the battery is dead, but it should have the power to try to boot. In fact, I have not used it in a while and I just tryed to boot it, it got to the starting screen, then the windows loading screen, and then I walked away for a few minutes and came back it and it was a black screen. Tried to turn on again and it did not power up. Upon plugging it into the charger, I get a solid red light on the top. When I remove the battery from the phone as the charger is connected the LED immediately changes to solid orange, and the blue led next to it comes on as well. When I disconnect the charger all the LEDs go off (obviously because theres no battery) and when i put the battery back in the phone i get a dim red light.
is the phone bricked? im thinking it might have slight water damage but it has been like 2 weeks since then so it should have dryed up i assume. tried to reset a few times with the little reset button next to the charger port, nothing. is it possible the battery may just be done for? any help or suggestions would be great. thanks.
I had that isue but i just leaved the phone on charger and everything came back to normal It's still working very well. But, i cant remember how i get into that situation but i surely know that i saw red light on top .
thanks, now that its been on the charger for a while i now get an orange LED. i will let it charge for a while and see if it awakens after almost 3 weeks of utter deadness.
Try waking it while on charge itslef.
Regards.
Carty..
Carty said:
Try waking it while on charge itslef.
Regards.
Carty..
Click to expand...
Click to collapse
just tried and it got to the very first boot screen and then went black and the orange and blue LEDs stayed on. tried to reset, no luck. unplugged charger, still LEDs stayed on. so then I took the battery out, all LEDs went out, plugged it back in and now i get the same red LED again.
update: now i get a orange LED as its plugged into the charger, but when i try to turn it on it gives the first boot screen for like 3 or 4 seconds then turns off...
I am getting exactly the same problem?
I tried to install android - got it working, came on a few times - then just totally died - It showt he HTC boot logo, but then just turns off.
Does anyone have any ideas.
does your computer see it when plugged in via usb?
perhaps this will help? http://forum.xda-developers.com/showthread.php?t=358136
oh and also you have tried to enter the bootloader mode right?
I've had this issue, millions of times. What I do when I have problems like this (and problems like when I turn it on, it says the battery is low when it isnt, and when you connect your charger/USB, it dies on you)
Try removing and putting the battery back on.
so in simple words
charge the battery first (dont bother trying to turn it on)
and then remove the charger (this plays a big role)
take out the battery, put it back in, hope it works.
The same thing just happened to me, I thought it was toast. I would get the red light when I plugged into the charger, and after a few minutes it would turn to orange. I tried to turn it on then, and it would start to boot up, then shut off a few seconds later. This happened a few times. I just left it plugged in overnight, and when I woke up it was on! Only problem I've noticed is the orange LED is always on, but I can live with that
I have spent 2 hours looking at forums and none have solved my problem. I will try and state as best possible of what is and what has happened.
When I take the battery out and plug in the charger, it displays a red light at the top left. Sometimes, depending on how long I wait, when I put the battery back in, it either has no lights or turns to Orange. Once, when it turn to Orange, I did a soft reset and it went to the white AT&T screen and just stayed there. I hit the soft reset again and it went to the Red, Green, Blue and White Screen. After seraching, I found out that it was called the bootloader screen. But on mine, there is no writing whatsover, like serial or whatever...just the color bars. When I try and plug it up to the usb on my computer I get nothing. It looks like it will not soft reset unless I put the battery back in and the light goes Orange, that's the only timw it will do it. If I put the battery in and it turns the red light off...it will not do anything...nothing.
Can somebody PLEASE help me try and figure out what to do here? I don't think I will be able to load anything on it since nothing happens when I plug in the usb to the computer.
Thanks for taking the time for listening. And also, I have not loaded anything for 2-3 weeks now onto the phone and this just happened late last night. Thanks again!
Monty
Update...had the battery out and nothing plugged into it for about 30 minutes. Put the Battery in, it powered up, went to the first AT&T screen and immediately went back dead again. If I put the battery in and hook it to the charger, it doesn't charge...so I don't think it is the issue with a dead battery...maybe?
PLEASE HELP...Can't really afford another phone right now.
Sounds like you need a new battery.
But should it power up with the phone charger plugged in...good battery or not?
I don't think so, these phones are pretty strange when it comes to bad batterys. Hopefully you know someone with a tilt that you can swap batterys with.
Even if the battery is dead, it should still start the phone and not go into boot loader. Do you have the OEM or a custom ROM? YOu may also want to try and hard reset. Press and hold the 2 dash buttons down (the ones above messages and internet); the while holding them down, insert the stylis into the reset hole, and let the phone reset. once it resets and goes to the hard reset gray screen, let go of the dash buttons. Then when it asks if you want to reset, press the green send button and let the phone hardrest.
If the battery is dead, and will not charge, the phone should not turn on (at least that was my experence, when I had a bad battery). This is just very wierd
Update #2 - I just went to Batteries Plus and they checked the Battery and said it had absolutely nothing...maybe those times it came up completely drained it.
So I forked out $40 bucks for a new battery and they told me to fully charge it before use. So I put it in the phone, plugged the charger into the phone and it looks as though nothing is happening because there are no lights on whatsoever...itsn't there supposed to be?
I have the OEM Rom.
Should I try the hard reset even though the new battery is not fully charged yet?
I wouldn't.
Your phone might be so dead that it doesn't charge the battery, I've seen this in laptops and other devices.
Update 3 - Since it looked as though nothing was happening, I tried the power buttong and nothing...so I took the battery back out, and the red light came on with the charger only plugged in. I tried to put the battery back in a few times and I finally have an orange light lit up while the battery is in and pluuged up to the charger...does that mean it's charging? The light will turn green once fully charged, correct? Anyone know about how long that would take if that's the case?
turn it on, it's a lithium ion battery, it doesn't have a memory.
It's plugged into the charger, orange light is on, but when I press and even hold down the power button, nothing happens????? UGGGHHHHHH
Should I try a soft or hard reset? Want to ask before I do.
Okay...I did a soft reset and it boots up now....for 3 time it went all the way to the main screen and then rebooted itself...now when it rebooted it went to the Red, Green, Blue and White bar screen. There is no writing on the screen, just color bars. Any suggestions?
Just to say... I don't think it's a good idea to have the phone plugged in without the battery...
Hi, i have an Atrix HD and its LCD got broken when it fell from 3 ft high.
The Glass is ok and the phone kept working for a while with a black triangle on top, the touchscreen kept working with no problems.
After a second fall from the bed the LCD went completely black, but the phone kept working (using a HDMI cable to check messages and touchscreen vibrating feedback kept working so i could answer calls).
I let the phone battery die and now it wont turn back on, the charging light turns on, when i plug it on a USB port on Windows i get a connected beep followed by a disconnection beep, as if the phone were detecting the LCD not working and turning itself off.
Is there a way to bypass that? i need to connect the phone to get the files from the internal storage.
I ordered a new LCD but will take a long time to arrive (normally 2-3 months, sometimes longer since a live in Brazil).
JVGA said:
Hi, i have an Atrix HD and its LCD got broken when it fell from 3 ft high.
The Glass is ok and the phone kept working for a while with a black triangle on top, the touchscreen kept working with no problems.
After a second fall from the bed the LCD went completely black, but the phone kept working (using a HDMI cable to check messages and touchscreen vibrating feedback kept working so i could answer calls).
I let the phone battery die and now it wont turn back on, the charging light turns on, when i plug it on a USB port on Windows i get a connected beep followed by a disconnection beep, as if the phone were detecting the LCD not working and turning itself off.
Is there a way to bypass that? i need to connect the phone to get the files from the internal storage.
I ordered a new LCD but will take a long time to arrive (normally 2-3 months, sometimes longer since a live in Brazil).
Click to expand...
Click to collapse
Have you tried charging it from an outlet for a couple of hrs first?
palmbeach05 said:
Have you tried charging it from an outlet for a couple of hrs first?
Click to expand...
Click to collapse
Yes, also tried turning it on with the charger on and hdmi on as well.
Ok, i tried using mythtools but it acts as if the phone is not connected, same as above, windows reacts as if i was connecting and disconnecting a flash drive so the phone has some response.
anybody has any idea on what i could do?
Ok, the screen arrived, i installed it, but seems to have the same problem
Can someone please help me out here, when i connect it to the charger, the green light comes on, and then off, is my phone dead?
JVGA said:
Ok, the screen arrived, i installed it, but seems to have the same problem
Can someone please help me out here, when i connect it to the charger, the green light comes on, and then off, is my phone dead?
Click to expand...
Click to collapse
just leave it alone, maybe battery is 0% charged and it will take few mins for it to be able to turn it on
TecknoFreak said:
just leave it alone, maybe battery is 0% charged and it will take few mins for it to be able to turn it on
Click to expand...
Click to collapse
I'm leaving it connected until the green light comes on continuously, after the post i saw that it was turning on and off in a period of minutes... Also i saw a old post of someone that had to charge for 3 days, monday ill check it again.
Another Thing, what you guys think i should use, Motorola original charger or LG G3 charger (1.8 mA).. ?
JVGA said:
I'm leaving it connected until the green light comes on continuously, after the post i saw that it was turning on and off in a period of minutes... Also i saw a old post of someone that had to charge for 3 days, monday ill check it again.
Another Thing, what you guys think i should use, Motorola original charger or LG G3 charger (1.8 mA).. ?
Click to expand...
Click to collapse
Always use what the phone brings on box as accessories. This case will be Moto original charger
Also by now you should be able to turn your device on. Just remove charger and re-plug again and try to turn your phone on
TecknoFreak said:
Always use what the phone brings on box as accessories. This case will be Moto original charger
Also by now you should be able to turn your device on. Just remove charger and re-plug again and try to turn your phone on
Click to expand...
Click to collapse
The phone is in the charger for 3 days, now the light is not turning on again, when i hold down the power + vol down the green light blinks fast, i guess ill see if i can find a battery that is compatible to test, since the Atrix HD was not sold in Brazil, the Razr or Razr HD is right?
JVGA said:
The phone is in the charger for 3 days, now the light is not turning on again, when i hold down the power + vol down the green light blinks fast, i guess ill see if i can find a battery that is compatible to test, since the Atrix HD was not sold in Brazil, the Razr or Razr HD is right?
Click to expand...
Click to collapse
AHD and RHD batteries will work with the AHD. Remember, we do have the EB40 battery (RHD battery) mod that works with our device, and ours shipped with the EB20 (AHD battery).
palmbeach05 said:
AHD and RHD batteries will work with the AHD. Remember, we do have the EB40 battery (RHD battery) mod that works with our device, and ours shipped with the EB20 (AHD battery).
Click to expand...
Click to collapse
Wow, i forgot the phone was there charging, after a week the alarm sounded, now it's turning on again, BUT the LCD is not, i tried disconnecting and connecting the lcd cable but did not solve it.
Another thing, after more than a week charging, only 17% charge, weird.
Maybe the LCD is not working? or the problem may be on the board.
I have this same issue. Except for the broken screen. My phone just stopped coming on. I did all the key combinations. Even opened it and removed the battery. Tested the voltage in the battery itself and it was fully charged. I tech on the Moto site told me it sounds to him like a LCD issue. I replaced the LCD and still nothing.
I plug my phone to the wall and get a green light for about 7 seconds or so. Then its off. A short time later,(couple min) it comes on again for a few seconds then off again. I plugged it to my PC and get the green light for the same seconds. The PC makes the chime that it would normally do when something is plugged into the USB. No changes done on the PC though. Doesn't try loading drivers or anything. After a few seconds, it chimes again and the green light goes out. Repeats about every 2 min.
Anyone found the issue?