I'm having a problem viewing graphics on web pages. If I set the view to "fit to screen", the images are resized as you would expect. But if I set view to "desktop", all I get is a blown up version of the small image -- NOT the full resolution image that I would expect and have previously seen.
Anyone with an idea of what I did to make this happen, and how to fix it?
This is an AT&T Tilt with original ROM. I have used Kaiser Tweak.
BIG thanks for your ideas --
Jim
Bump -- surely SOMEONE has experienced this issue!
Try refreshing the page. I'm on T-mobile and the first time i download a page i only get low resolution images, something to with T-mobile servers and they send low quality images to save on data charges. If you 'refresh' then you get the normal pictures sent to you (at least with T-mobile anyway!)
Tried that -- no joy.
Solved!!
I have been trying to find a solution to this problem for almost a month. Finally got to someone at HTC who understood the issue.
I have to document this -- it's just too good of a story.
I did the usual Google searches looking for any reference to Pocket Internet Explorer graphics (as you will see, I didn't search for the correct terms -- I was in the didn't know what I didn't know mode!). Nothing.
I posted messages here and on my local user group forum. Nothing.
I was getting ready to do a hard reset, in case it was something I did while tweaking the Tilt. Really wasn't looking forward to that! Then I had a chance to drop in at the AT&T store (silly idea, right?). I showed the display to one of the sales reps, and he didn't seem to know what he was looking at. I couldn't figure out if he didn't understand, didn't care, or was trying to hide a known issue.
His lack of concern (suggested I call tech support!) was rather annoying and I wasn't in the mood to take no for an answer. I had him fire up the display Tilt, another WM-based phone, and the iPhone. Both WM devices had the same issue as my Tilt. That was good news for me -- the problem wasn't just my Tilt! When the iPhone displayed the images perfectly, his comment was that the iPhone had a "real" browser! Now I was pi$$ed!
It was obvious that I wasn't going to get anywhere in the AT&T store, and I left with a card on which they wrote the tech support number.
I sat in my car and called the number -- it's been disconnected! Now, I was really getting unhappy! There's a competitor's store next door to the AT&T store. I decided to pay them a visit. While they don't offer a Tilt-equivalent, they do have other WM-based phones made by HTC. The graphics displayed just fine!
So -- it's not my phone, not Pocket Internet Explorer, and not my website! Back to the AT&T store to tell them the phone number they gave me is bad. I'm sure they were happy to see me again!
They agreed to call customer support from their store and have them transfer to tech support. Nice people on the phone -- but not real helpful -- they wanted me to try a soft reboot (duh - like I hadn't already done that!) and then suggested a hard reset (logic lesson applied -- did they also want me to hard reset all the phones in the store?). OK -- moving up the line in tech support. The next rep didn't waste much time with useless suggestions, but immediately called HTC tech support!
The nice lady at HTC asked a few questions about what we had tried and when I said that the competitor's version of the HTC worked fine, she immediately went after a fix. Within two minutes she had the answer.
Are you ready for this? AT&T has routed the traffic through a proxy server that is causing the problem! She guided me through disabling the proxy server and bingo - good graphics!
So -- here's the fix. Go to Start...Programs...Tools...Proxy Manager...Disable Proxy. That's it! Restore the proxy if you want to access AT&T's media services. Unbelievable!
Thanks for the post. I just bought my tilt this week on Monday and I have been having this same exact issue. I would have never thought of looking at the proxy side.
Related
. So this is the deal, I originally had an ATT Tilt. I had no problems! I synched though active sync, via bluetooth and over air with no issues. Two days ago I got a Fuze, I was ecstatic, but then my camera became disabled and I consistently could not access my storage card. The message actually came up saying that my "camera has been diabled for security reasons". WTF is that? I have hard reset the phone about ten times now and everytime before I set up exchange everything works beautifully, but after I have no camera and no sd card. Is this a known problem or is my Fuze busted? Please help!!!!!!!!!!!!!
Is it possible that this is a policy in your company being enforced by your IT dept via your exchange server?
Believe me, I've discussed this extensively with my IT department and they haven't made any changes to their exchange server policies. They have the same question I have! If the companies Tilts are all working with the same OS what hardware changes in the Fuze could create such an issue relative to their existent server policies?
Update! I also tested this on a co-worker's Sprint HTC Touch Pro and got the same results. He had to hard reset his phone to get full functionality again! My IT dept says that our server links to an https site if thats relevant to anyone. I'm not technically versed in that area. Hopefully someone has had a similar issue, and potential workaround?????
Its almost going to have to be coming from a setting on your Exchange server at work. See the attached screen shot. All of those settings are configurable on the server. Once you connect, it automatically downloads whatever policies are in effect. This screen shot is from an Exchange 2007 server. I no longer have a 2003 server but it is similar.
Hmmmm....
Man, your awesome! I think IT was BS-ing me a bit, or they haven't bothered to check the settings themselves. I'm gonna break some necks and find out if these settings are the issue. Either way I'll report back my findings.
GarethD said:
Man, your awesome! I think IT was BS-ing me a bit, or they haven't bothered to check the settings themselves. I'm gonna break some necks and find out if these settings are the issue. Either way I'll report back my findings.
Click to expand...
Click to collapse
They probably weren't BSing you. They probably haven't touched those settings since configuring the server. The Tilt has a different version of mobile office which probably wasn't compatible with and subsequently ignored those settings.
zenyaa stayunlock cab -- search for it, install it, THEN sync w/exchange (may require hard reset to kill existing settings)
I installed zenyaa stay unlock before syncing accidentally after a hard reset and i never even got prompted for pin's.. hopefully it'll ignore the other restrictions too...
Keep in mind, this may be against the law for some companies, use responsibly.
zenyaa!
I like the potential. For now however, I have flexed some executive privilege and got my settings changed. I got everything enabled except wi-fi. , but they are paying for my media plan so no real worries there. I will look into zenya though, it seems ridiculous to ask for normal features on a smart phone, but I guess my IT department is restriction crazy. Thank you all for your input, this issue is technically resolved for me.
GarethD said:
I like the potential. For now however, I have flexed some executive privilege and got my settings changed. I got everything enabled except wi-fi. , but they are paying for my media plan so no real worries there. I will look into zenya though, it seems ridiculous to ask for normal features on a smart phone, but I guess my IT department is restriction crazy. Thank you all for your input, this issue is technically resolved for me.
Click to expand...
Click to collapse
From an IT view, it's a huge security risk having a device that you cannot regulate on your network. Not allowing removable storage might be a little much though, especially if they allow you to have usb flash drives. I wouldn't allow wireless at all though, regardless of who requested it.
To an extent, I agree with you.
In this specific case however, I think my IT could/should have been more forthcoming about their mobile polices. That would have made me more specific in my search for a new business phone. I could have gotten something with less features based on policy. That being said, I think it was more a reluctance to hear criticism from a non-IT person than it was to adjust the default settings. With the exception of Wi-Fi (for probably the reasons you stated!), there was no real issue in changing my settings.
I might have to send mine back, if I were to buy some apps and then get a different handset, can I still use them on the new device.
Kev
no they are tied to your gmail account. So if you send it back you can restore them on your new device without having to pay again..
I can verify this - I have apps that I bought for my G1, still in my downloads when I got my magic and again have been transferred to my Hero. Linking to your gmail account is a really fair way for software to work -
On Win Mo it was often tied to the IMEI so if it bust or you sold it you had to buy again or grovel for another code....
Dayzz
Thanks Both, that is good to know.
Coupled with a post I have read on here from someone who apparantly got a refund very simply on an app, it is making Android look really good.
Only issues left for me are.
1. Trying to forget how good the iPhone is (at the things it does)
2. Try to increase font sizes on Hero.
3. Try to solve the frequent "a network error has occured, please retry, or cancel and return to the previous screen"
4. Solve the seemingly poor wi-fi reception.
5. Try to forgot how none of those things are an issue on iPhone
Kev
kevwright said:
Thanks Both, that is good to know.
Coupled with a post I have read on here from someone who apparantly got a refund very simply on an app, it is making Android look really good.
Only issues left for me are.
1. Trying to forget how good the iPhone is (at the things it does)
2. Try to increase font sizes on Hero.
3. Try to solve the frequent "a network error has occured, please retry, or cancel and return to the previous screen"
4. Solve the seemingly poor wi-fi reception.
5. Try to forgot how none of those things are an issue on iPhone
Kev
Click to expand...
Click to collapse
Lot of things there that you have compared to the iPhone, what do you like better than the iPhone though?
<CrunchyNutclusters Mode>
Nahhh get a iPhone. The Hero's not for you. It's 'orrible. You won't Like it.
<CrunchyNutClusters Mode/>
Hehehe
Dayzzzz - Get set for going off to the Ed Festival...
It appears to be tied in my experience. I bought video safe and photo safe on the g1, and on upgrading to a g2, it am unable to install those apps. It appears that trying to reinstall is making an attempt to charge my bank card again.
I have emailed the supplier. I would see what they have to say.
You might get a checking credit card details message but I think this is just to check that its the same as the one that paid. I've never been charged again for the apps I've bought, including copilot .
Dayz
Just checking if anybody knows what happen to Google Navigator's website. I've sent a couple of emails to them for support, but no answer. Now I find their website is no more(?). Thanks!
Thanks Mike. Although is obvious now, I never realized the implications before. However, judging from the message I get when trying to access their old web page, it looks more like they went out of business? Anyway, I had bought their 5.2 version for my old Hermes and it worked fine, but when I switched to the Fuze, the product id changed and the old register file no longer works. Will keep trying to contact them but at this point it looks like I'm $60 poorer...
Anyone else use this navigation software ?
I used it on my Hero without any major problems. It took them an age to get a Froyo version sorted out. Put it on my Nexus One. Its now an excellent example of how to write totally non functional code! I am unable to download maps via the built in map downloader. A definite step backwards by ALK Technologies.
As for any kind of support, that's as useless as their software!
So, unless someone here call prove to me otherwise, stay well clear of this software. Take heed of the comments on the Market about it too.
Hmm works fine for me. You just need to turn on wifi before downloading maps through the app.
What exactly is the problem when you try?
My wifi is on permanently if i am at home or at the office. The maps never download. There is no indication they are downloading either, no progress bar at all. What phone are you running it on ? A Nexus One ?
Yeah a nexus one...
Once you pass all the setup screens and get into co-pilot (with no map), go menu get maps, or updates. Its one of those options. Then you'll see the progress bar.
For some reason or another the download is probably being interupted. Maybe you let your phone sleep and wifi turns off?
Ok will try it yet again. Thanks for the help.
CoPilot 8 .. utterly useless!!
Ok so today I tried to reinstall CoPilot 8 on my Nexus One.
This software is awful! Firstly I was unable to install the voice I wanted, just said File Error. Sorted that out by choosing a different voice. Then tried to download UK maps. Failed every time. Made sure Wifi did not go to sleep just to make sure.
Figured it was time to send emails of complaint to Head Office in the USA. Interestingly enough every single published contact email address for that company bounces... odd eh ? Have given up on CoPilot and doubt I will ever get my money back.
To every one else, think long and hard before you waste your money.
When you bought it through market you should have got a license/activation email from '[email protected]'
Send them an email and it'll automatically create a trouble ticket which they'll respond to.
I have lost count of the number of times I have "raised a ticket" with ALK. Interestingly the moment they reply (in any way, useful or not) they close the ticket. Pointless if the problem has not been resolved. They are very difficult to get in touch with (in a sensible way), perhaps this is deliberate? Given the very poor comments on the Market about this application I can understand their desire not to communicate with the many angry people who purchased this application and are unable to use it. I guess the next step is to send them a letter and if they still choose to do nothing I will pursue my refund through the UK small claims court system. Perhaps that will make them respond ? Its a shame because on my Hero the software worked reasonably well :-(
I've given up on that cr*p software
Works fine for me. My installation and setup process went very smooth.
Its great when it works properly. I had an issue with license keys after I had a N1 replaced and they sorted it out pretty quickly. If you reply to the email the ticket is re-opened.
Having said that i've seen many complaints on the net about them. If you bought it on a credit card just threaten to charge it back. That'll kick them into gear.
The pattern i've found is that anything 'easy' to fix they handle well, anything obscure or that might take some diagnosis or thought and they keep fobbing you off hoping you'll give up.
Luckily google market has a 24 hour refund period.. if you have problems in setup just hit the refund button. A bit late for you now tho i guess.
christiankk said:
I've given up on that cr*p software
Click to expand...
Click to collapse
I am sorry you are having problems but it is not bad software. I was one of the REALLY early users and had to jump through substantial hoops to get maps installed. Once everything was running correctly though it has proven reliable and I have not had a problem since not related to me upgrading to an unsupported ROM.
Navigation is nice if you are in a well covered area for data but copilot has advantages in spottier areas. I use both depending on my mood and neither is crap.
Are there 2010 maps out for Copilot yet? I've run the latest auto update but I'm still getting 2009 ones .
It told me to turn into a wall yesterday
Could not disagree with you more, I have had a few problems with downloads and activations (I am a frequent rom swapper), and each time theyre customer support was prompt and courteous. Performing account resets or offering advice about side loading maps downloaded using the copilot desktop software (which downloads MUCH faster FYI).
But the real kicker is go off cell grid some time (like camping which i do alot). Google maps will fail on you as it requires constant connection to reload a map if you leave the map screen at any time, Copilot stores maps on the SD card allowing me to find that odd rural route to the highway and re-enable Google maps with all my layers. Its a real life saver off the grid.
I never had any issues with moving to Co-Pilot on the Nexus One (had it installed previously on my Hero). The only gripe I have with the software is that it doesn't disable the onboard speaker when routing audio to bluetooth end up with a echo, raised a ticket.. who knows if it will be fixed.
I've been using a modified 800x600 version of MotoNav that actually works very very well. I think it was yanked out of *gasp* a motorola.
The reg uses one of those 876x600 or something resolutions which will run but will cut off the bottom.
Full disclosure, I will be posting this same review over at the Xoom forums (http://xoomforums.com) site as well under the username JustDroid.
My set up at home is as follows: Time Warner Cable with a Cisco (formerly Scientific Atlanta) Explorer 8640 HDC DVR and a Slingbox SOLO. I have to 30/5 internet package.
The Good
Video quality is excellent. I have watched HD shows both on my home wi-fi and at work accessing across the internet and the picture and sound quality is astounding.
The Bad
I was not able to get an on screen remote other than the default remote. I tried several different settings via the online set up at http://setup.slingbox.xom. I tried the Scientific Atlanta Explorer 8300 HD, the Time Warner Explorer 8300, the Time Warner Universal Remote, and the Cisco Explorer 8640. The TWC Univeral and the Cisco Explorer 8640 remotes even show the default generic remote control on the website in addition to on the Xoom. With this generic remote, I have no way to access the recorded shows list on my DVR.
There is an 8 to 10 second delay in the function of the remote on screen and something actually happening on the DVR. This makes fast-forwarding through the commercials next to impossible. This wouldn't be a problem if you were watching a commercial free movie but for network TV this is a major pain in the a$$.
The Ugly
I purchased the Android tablet SlingPlayer app last Tuesday. After messing with it for a day, I gave up and called Sling support. The gentleman I spoke with did an OK job overall but was not able to help me. I gave him my Sling account username and password and he logged in to my account via the web interface and went through the same steps I did. This gentleman put me on hold for a couple of minutes while he looked for a tablet he could test on, but came back and said he didn't have one available. He had me test on the Xoom a couple of times, but there was no change to the on screen remote.
Friday afternoon, I still had not heard anything from Sling support so I called back. The gentleman I spoke with explained that this case was escalated and said he would transfer me to the team it had been sent to. After several minutes of me being on hold, the same gentleman came back on the line and explained that the second level team told him there was no resolution at this time. So I got the big brush-off. As of this morning I still have not heard anything from Sling support, however I did get a customer satisfaction email this morning, asking for my feedback on my recent support call. I explained that there has been no contact nor resolution in this case and left my contact information in the online form.
I have been in the customer support field for 15+ years, and I would never let my customers go 6 days with no contact after I had escalated an issue. And I would have followed up had I been the one the issue had been escalated to, even if there was no resolution, at least I would let the customer know we were still looking in to the issue.
My Impressions
This tablet version of SlingPlayer mobile was a beta product at best, and should not yet have been released to general availablility. It should have been tested on more tablet devices, it's not like the Xoom isn't a popular device.
I have always been pleased with Sling hardware and the phone version of the SlingPlayer software, both Windows Mobile and Android. This is the third Sling device I have owned, and I upgraded to better versions as I got HD cable at home. This experience has left me bitter and angry. I am not sure I could recommend Sling products in the future.
Thanks for listening to my rant and feel free to comment or if you have a suggestion to resolve this, I would be glad to hear it.
UPDATE - Your case has been escalated
My original case was escalated to the second level team the night I originally called it in. I have called several times since, and never actually get to speak with anyone in second level support. I hear the same thing that 'they are working on it and will call you when they have a resolution'!
I do technical support for a living and I would have been fired if I had a case open for 15 days and not notified my client of my progress.
Looks like I now have to call Google and ask for a refund.
were you able to get your refund? im waiting for this to come out for "trial"