HTC WM6 html email doesn't work ? - Wing, P4350 Herald Upgrading

Sorry for my trivial question but i'm new to this interesting world.
I use a HTC P4350 upgraded to HTC HTC_P4350_ITA_4.17.408.2_4.1.13.44_02.94.90_Ship ROM downloaded from htc club site.
I use email either with exchange company server (direct-push) and imap personal provider and i don't see html email support: my email don't have images and links are visible.
Do you know limits on my rom or i'm wrong on some configuration ?
Another question: must i change rom to achieve complete WM6 functions? Witch rom you suggest me ?
Thanks (i've read a lot of post but my knowledge is poor)

It seems to be a bug with the phone ... between IMAP and HTML because it's been reported on Gmail's forums with the same problem... so I went back to using pop email with my gmail accounts.

xda_Luke said:
Sorry for my trivial question but i'm new to this interesting world.
I use a HTC P4350 upgraded to HTC HTC_P4350_ITA_4.17.408.2_4.1.13.44_02.94.90_Ship ROM downloaded from htc club site.
I use email either with exchange company server (direct-push) and imap personal provider
and i don't see html email support: my email don't have images and links are visible.
Do you know limits on my rom or i'm wrong on some configuration ?
Another question: must i change rom to achieve complete WM6 functions? Witch rom you suggest me ?
Thanks (i've read a lot of post but my knowledge is poor)
Click to expand...
Click to collapse
The problem as far as I know lies within the exchange server.
WM6 Outlook only displays pictures if you set the Pocket Outlook to receive HTML mail
and I think the Exchange server has to be version 2007 and nothing earlier.
BTW I do receive HTML mails with pictures.

Thanks to all.
I thinks the problem is my corporate exchange server: viewing a html message i found "HTML Format" viewing opting disalbled on WM6 (see attachment).
I'll try with POP.

Related

WM6 HTML Email Question

First of thanks to all you guys for such an amazing forum, I really have learned a great deal from reading the posts.
That said, I'm running WM6 PV3 version on my MDA with push mail enabled from an exchange server (mail2web). I receive mail no problem but am unable to view HTML mail, I thought that was a feature of of WM6? I have a "Get HTML" under Menu/View, but it's grayed out - what gives? Anyone have any ideas or suggestions? Thanks all!
The Exchange server needs to be running Exchange 2007 for HTML on WM6.
mplep said:
The Exchange server needs to be running Exchange 2007 for HTML on WM6.
Click to expand...
Click to collapse
That's what I figured. Thanks for saving me a great deal of aggravation in trying to fix WM6 when the issue is with the Exchange server.
mplep said:
The Exchange server needs to be running Exchange 2007 for HTML on WM6.
Click to expand...
Click to collapse
Thank you, I was just getting ready to SEARCH all over creation. But your answer saved me a lot of time...
mail2web Exchange Servers
When will you upgrade to Microsoft Exchange 2007?
Answer: mail2web.com is planning to upgrade all customers from our current Exchange 2003 platform to the new Microsoft Exchange 2007 platform, after its release. All customers Business Exchange Professional customers will receive a free upgrade to Outlook 2007. Microsoft Exchange 2007 is expected to be released in early 2007. The timing of this upgrade is still to be determined and is in part dependant on the release date of Exchange 2007.
Source
anyone know of any services that offer exchange 2007 push mail. how about 4SmartPhone?
mplep said:
The Exchange server needs to be running Exchange 2007 for HTML on WM6.
Click to expand...
Click to collapse
You should add it to the wiki
--M
grinny11 said:
anyone know of any services that offer exchange 2007 push mail. how about 4SmartPhone?
Click to expand...
Click to collapse
they don't (so far) - I am using it - no HTML here...
thanks DoctorT
there is an article here
http://www.geek.com/news/geeknews/2007Feb/lab20070207002377.htm
that suggests that their service does offer html email. i was about to sign up for it to try it out. i really want push html email.
grinny11 said:
thanks DoctorT
there is an article here
http://www.geek.com/news/geeknews/2007Feb/lab20070207002377.htm
that suggests that their service does offer html email. i was about to sign up for it to try it out. i really want push html email.
Click to expand...
Click to collapse
that's what I got from the support:
First mail:
According to that site and others that have tested WM6 on 4SmartPhone, if you are using a legitimate version of WM6 you get HTML email for ActiveSync. That feature does not require Exchange 2007.
Click to expand...
Click to collapse
After telling them that this doesn't make sense I got a second mail:
We do not offer Exchange 2007 to our customers yet, and we know that some features of WM6 (like server-side mailbox search) do require Exchange 2007 to work.
However, HTML email does work on WM6 devices when used in conjunction with Exchange 2003 SP2, and that is what the people who reported did, using a normal 4SmartPhone account.
Click to expand...
Click to collapse
4smartphone
I just tried the 4smartphone Pro service to see if it would work for me on WM6I would love to be able to get my HTML mail but I believe this really is a feature we will need to wait for Exchange 2007 to provide. Does anyone know a way to get HTML mail to work? I am using emoze right now and love the push mail,Calendar, tasks that it pushes through. I dont like leaving my computer on but its on most of the time anyway. If anyone has a better inexpensive solution I would love to hear it. Thanks to all in this forum I am just a big nooooob here and love all this stuff.
grinny11 said:
anyone know of any services that offer exchange 2007 push mail. how about 4SmartPhone?
Click to expand...
Click to collapse
I ordered an account from this outfit today
http://www.itsolutionsnow.com
I will let you know how it works out.
I have been using mailstreet but I don't want to wait around for them to upgrade.
http://www.itsolutionsnow.com offers unlimited storage and wireless active sync for only $10 a month USD
Mailstreet is $13 a month for 100meg $4 a month for wireless active sync and $6 a month for an extra 100 meg
I got my new setup instructions very quickly from them and this guy billy was very helpful in setting up some special features for me.
It works great. I love the new outlook web access also. Setup was a snap. From my experience so far I would recomend this company.
Computer9Cowboy are you getting HTML mail through the service? I tried 1and1 and 4smartphone and could not get the HTML part to work on WM6. Please let me know if this works. Thanks,
cyrexpl said:
First of thanks to all you guys for such an amazing forum, I really have learned a great deal from reading the posts.
That said, I'm running WM6 PV3 version on my MDA with push mail enabled from an exchange server (mail2web). I receive mail no problem but am unable to view HTML mail, I thought that was a feature of of WM6? I have a "Get HTML" under Menu/View, but it's grayed out - what gives? Anyone have any ideas or suggestions? Thanks all!
Click to expand...
Click to collapse
If you can live without push mail, POP3 already supports html email. It doesnt matter what server you use. I host my own email on a FreeBSD box here at home. I just have WM6 set to check mail every 15 minutes. I personally dont feel the need to know about email the split second it arrives, so POP3 works for me.
mickeyace said:
Computer9Cowboy are you getting HTML mail through the service? I tried 1and1 and 4smartphone and could not get the HTML part to work on WM6. Please let me know if this works. Thanks,
Click to expand...
Click to collapse
Yes indeed ITSolutionsNow has Exchange 2007, I can do HTML Email, I can set flags on messages and I can do server side search from the device. Plus I merged my archive back in to my account because they support unlimited storage. I don't have to worry about staying under my limit or purchasing extra space.
d0ug said:
If you can live without push mail, POP3 already supports html email. It doesnt matter what server you use. I host my own email on a FreeBSD box here at home. I just have WM6 set to check mail every 15 minutes. I personally dont feel the need to know about email the split second it arrives, so POP3 works for me.
Click to expand...
Click to collapse
Exchange is more than push email it is contacts and calendar also. If I add new info to a contact in outlook it is on my device in seconds. When I add a new date in my calendar on my device it is on my computer in seconds. The new ability to flag messages from the device is pretty useful also.
On a sidenote I've just heard back from mail2web that they are currently testing Exchange 2007 and that they should be going live with it in the summer.
computer9cowboy said:
Yes indeed ITSolutionsNow has Exchange 2007, I can do HTML Email, I can set flags on messages and I can do server side search from the device. Plus I merged my archive back in to my account because they support unlimited storage. I don't have to worry about staying under my limit or purchasing extra space.
Exchange is more than push email it is contacts and calendar also. If I add new info to a contact in outlook it is on my device in seconds. When I add a new date in my calendar on my device it is on my computer in seconds. The new ability to flag messages from the device is pretty useful also.
Click to expand...
Click to collapse
I understand that. I guess it just all depends on how you are using your device. Those features are a lot more useful for a business environment. I use mine for personal use. As infrequently as I update my calendar and contacts, cable syncing is fine for that, and pop3 is adequate email for my uses.
I do understand the advantages of push mail and contacts/calendar syncing. I have a blackberry 7520 that I use for work, and as the exchange and BES server admin, I could easily setup push mail on my XDA, the only problem is I need use of the direct connect radio in the 7520, so for now I keep the 7520 for work use, and the XDA for personal use.
trapper said:
On a sidenote I've just heard back from mail2web that they are currently testing Exchange 2007 and that they should be going live with it in the summer.
Click to expand...
Click to collapse
Yes Mailstreet says they will have it by June.
I have to say that IT Solutions Now is the best deal that I have seen for hosted exchange anywhere, Unlimited storage is huge.
DoctorT said:
that's what I got from the support:
According to that site and others that have tested WM6 on 4SmartPhone, if you are using a legitimate version of WM6 you get HTML email for ActiveSync. That feature does not require Exchange 2007.
Click to expand...
Click to collapse
And this is why I'm leaving 4smartphone in 2 weeks when my yearly subscription is expired. I told them that I would like to have HTML email and they told me that they are not deploying 2007 for another 6 months. I'm a reseller for intermedia.net so I'm going to switch over to them.

Link mail screen to outlook mail

On the TF3D sceen, is there any way to link the mail button to the outlook mail instead of the "internet" mail?
Thanks
Err... If you set up your Outlook mail.. it would work.
If you set up your Outlook Mail and KEEP the Internet Mail (as well), then you will have both of them being accessed from the TF3D mail button (two envelopes on the right, instead of one)
If you set up your Outlook Mail and DELETE the Internet Mail, then you will have one envelope on the right .. and THAT will be the one for Outlook Mail.
To set up your Outlook mail, Tap on TF3D mail button
Then tap on Inbox
Then - Menu - Tools - Options
Now, tap on Outlook E-mail and enter the settings.
I actually tried to configure the Outlook Mail account (time pass) for gmail.
I couldn't get it to work.. (for some reason - sure I did something wrong).
Tried to sync Outlook Mail with my PC using Active Sync... some certificate validity issues came up..
Then, just decided to chuck it.
Had two envelopes appearing on the side.. just went ahead and cleared up everything from the registry - related to the mail set ups and set up my Gmail as the Internet Mail again.
I have set up my Outlook, and as you can see from screenshot, it's got mail in it, however, if I delete my POP3 email, the TF3D screen shows no accounts in the mail screen...
Anyone got any idead how to link the Outlook Inbox to the TF3D Mail screen??
Your email notification icon at the top looks quite suspicious... do you have another email client (such as BB Connect or Intellisync Mobile Suite) installed? I used Intellisync before and this is the icon I received and it also wasnt appearing in TF3D.
Let me know if you are using Intellisync- there is a work-around
mkhattab said:
Your email notification icon at the top looks quite suspicious... do you have another email client (such as BB Connect or Intellisync Mobile Suite) installed? I used Intellisync before and this is the icon I received and it also wasnt appearing in TF3D.
Let me know if you are using Intellisync- there is a work-around
Click to expand...
Click to collapse
Yes, I am using Intellisync Mobile Suite....
mcvpjd3 said:
Yes, I am using Intellisync Mobile Suite....
Click to expand...
Click to collapse
It's much better than Outlook Mobile isn't it? Nice to have REAL push mail
The reason TF3D isnt working is because it only recognises Outlook Mobile and not IMS and you do not have an Outlook account setup. The workaround (I'm hoping to find a better way) is to create an Outlook account through Activesync/Mobile Device Center on your PC. I've done some tests and there is no conflict between the two.
The downside is that there is no real integration between TF3D/Outlook and IMS so IMS is essentially working in Parallel. What I am trying to figure out is how to map TF3D to IMS so that when you click the envelope it takes you to IMS and not Outlook. At least with this workaround, you will get the best of both worlds with TF3D showing you your emails and IMS giving you the real push mail functionality which Outlook lacks.
Let me know if it works for you
mkhattab said:
It's much better than Outlook Mobile isn't it? Nice to have REAL push mail
The reason TF3D isnt working is because it only recognises Outlook Mobile and not IMS and you do not have an Outlook account setup. The workaround (I'm hoping to find a better way) is to create an Outlook account through Activesync/Mobile Device Center on your PC. I've done some tests and there is no conflict between the two.
The downside is that there is no real integration between TF3D/Outlook and IMS so IMS is essentially working in Parallel. What I am trying to figure out is how to map TF3D to IMS so that when you click the envelope it takes you to IMS and not Outlook. At least with this workaround, you will get the best of both worlds with TF3D showing you your emails and IMS giving you the real push mail functionality which Outlook lacks.
Let me know if it works for you
Click to expand...
Click to collapse
Excellent. I'm now showing the envelope in the Mail TF3D screen. I presume that with this workaround, all I will ever get is the "Click to view message" message, and not the first few lines of the message that you get with a POP3 account or a proper outlook account. (see attached)
From reading your message I am also guessing you are using version 8 or 9 of IMS. I currently look after 3 servers all using varieties of version 6. I have just created a new server with version 9 which installs the "intellisync" suite of application on the device. I've tried it on an XDA Exec, XDA Orbit (and some nokia and Sony Ericsson devices). I haven't tried it on the Diamond yet. How is it on that?
mcvpjd3 said:
From reading your message I am also guessing you are using version 8 or 9 of IMS. I currently look after 3 servers all using varieties of version 6. I have just created a new server with version 9 which installs the "intellisync" suite of application on the device. I've tried it on an XDA Exec, XDA Orbit (and some nokia and Sony Ericsson devices). I haven't tried it on the Diamond yet. How is it on that?
Click to expand...
Click to collapse
Correct.
I am using version 9 which works like a charm. I work for the local operator here in Dubai and am currently one of a few internal testers for IMS before we launch it as a service. I find it to be very functional and light on resources- highly highly recommended. Beats all competition including Blackberry (I've also set it up to get a personal POP3 account in much the same way as BB Internet does)
As for how much of the message appears in the TF3D, this depends on how much you tell Outlook to download of the message- all you need is a couple of KBs at the most to get the first few lines in the envelope.
Hey guys
I'm sorry but this will be probably an off-topic and stupid question but when you receive an email on your Diamond does it look like on your pc and can you view emails that have lots of graphics in them ??
I'm really sorry but this is my first WM device and i would like to know things like that
It depends on what kind of email account you are setting up on the device. If it's an Exchange account, the server has to be running Exchange 2007 for you to get HTML email on your device. Internet Email and IMAP display HTML without any problems.
well i've been using maill2web and it just emails didn't look like they should. Maybe you can tell me where can i find a good exchange server or something like that ??
gaabrysz said:
well i've been using maill2web and it just emails didn't look like they should. Maybe you can tell me where can i find a good exchange server or something like that ??
Click to expand...
Click to collapse
Well... there's many to choose from depending on your needs and budget (not sure of any free ones but you'll probably find some out there- although possibly not because Exchange is not cheap to install or maintain). Anyway a simple Google will give you many results http://www.google.ae/search?hl=en&q=hosted+exchange&meta=
Anyone found the solution yet ?
Noticed the solution to sync to a phony account - But I would really prefer to sort this via a registry tweak or similar.
I need to roll this out to a large number of corporate users, so the phony tweak is kind of hard to roll out compared to a registry modification.
Anyone?...
Its kind of frustrating to see the number of new emails in the notification area of TF3D but not actually being able to use the TF3D envelope function.
Regards
M
Hello,
I tried to find a solution, too. But up to now without success.
Does anyone know, where TF3D gets it's information from?
Best
mawim
no link to intellisync/outlook
mawim said:
Hello,
I tried to find a solution, too. But up to now without success.
Does anyone know, where TF3D gets it's information from?
Best
mawim
Click to expand...
Click to collapse
I also had an intense view at the registry, couldn't find any link to IMS/Outlook key...
I had a phonecall with nokias tac, telling me they will release a patch to solve this problem, not only to see unread mails at the TF3D - to have the original functionality of the tf3d mailicon workin. He could not tell me when the patch
will be released but it WILL come...
...but I'm very sure it could be solved with the correct Regkey...
regards, Marq
Marqus said:
I also had an intense view at the registry, couldn't find any link to IMS/Outlook key...
I had a phonecall with nokias tac, telling me they will release a patch to solve this problem, not only to see unread mails at the TF3D - to have the original functionality of the tf3d mailicon workin. He could not tell me when the patch
will be released but it WILL come...
...but I'm very sure it could be solved with the correct Regkey...
regards, Marq
Click to expand...
Click to collapse
Sorry to drag up an old thread - I'm currently using Intellisync and would also like to use TF3D to view my emails ...
Did any kind of patch or regedit get released or worked out?
Meanwhile, I'll try the work-around above in this thread if I can work out what to do exactly.
Regards,
Gary.
Any news on this ?
Any sight of that Intellisync patch ?

Pushmail notification on all mail folders

Hi all,
It's not really a Diamond specific issue, more a Windows Mobile one, but since I'm running Direct Push on the Diamond now, I thought it would be ok to post this here.
I have Direct Push enabled (Microsoft Exchange) and it works.
I have quite a few subfolders in my 'Inbox' on the Exchange server, having Outlook sending email to the appropriate folder as they arrive, using Outlook's 'rules'.
On the Diamond (mailbox 'Outlook') I can see all those folders and I have marked them all for sync - which works.
Now the problem is that I only receive a pushmail notification (sound alert/vibration and onscreen message) for email that is not send to a subfolder by a rule, and that stays in 'Inbox'.
When I receive mail that was sent to a subfolder by rule, it get pushed to the same subfolder in the Diamond, but without any notification.
Now who's dealing with a situation like this, and knows how I can get my new email notification for all subfolders?
Thanks!!
I've got the same problem, and it is realy a problem because I've have a lot of subfolders.
Jacky
Same problem for me too... any luck figuring it out?
-Alex
I've wished for this for a long time and I know of no solution. I have rules running in Outlook to sort only messages that I don't need immediate notification of on my device. The rules to sort the others are disabled. Periodically, I manually run the other rules to sort my inbox.
I have a "different" but effective workaround for this:
Are you guys using Server side rules to move all of the e-mails to the different folders?
I set all my rules to be client (Outlook) side. So when I am at my notebook, the e-mail will be moved to the correct folders. When I am out in the field, and using my Diamond, those rules obviously don't run, so everything stays in my Inbox and I get notified of all the mails.
Back in the office, my Outlook rules will move it to the correct folders when I open Outlook.
Like I said, not the best of ways to do it, but it works for me
A probably dump question, but wanted to see if my company is running push enabled email and if is it possible to receive mail notifications on my Diamond by knowing the following: company is using Exchange Server - I can check my work email only either via Outlook client or Outlook Web Access.
From the above does it seem that I can have push email working on my Diamond? Do they have to be running some special push server for this to work.
I know I can ask this IT department, but wanted to clarify this here before I approach them.
Thanks.
@ EazyVG,
Since you're accessing email through OWA (and Outlook Client), that means your company is using MS Exchange Server(and Microsoft Direct Push, which is a part of Exchange Server).
So you can get the emails pushed on your Diamond as soon as they arrive(or any device that supports Direct Push for that matter) just by configuring an email account on your device with the settings same as of your email server.
Thanks for the info.
So, there is no solution to the topic-title issue?
Mail subfolder notification
JayRayMee.NL said:
Now who's dealing with a situation like this, and knows how I can get my new email notification for all subfolders?
Click to expand...
Click to collapse
There are several applications that you can try:
MessageNotify - Installs as Today Plugin, showing all subfoders with new e-mails
You can find it on Softpedia.
And CheckMail that claims to do the same, but the site section dedicated to the software is unavailable at the moment I was writing this post
The producer is called Magicashop
(sorry for not being able to send links to those applications, but xda forum prevents me since this is my first post)
valexyu said:
there are several applications that you can try:
Messagenotify - installs as today plugin, showing all subfoders with new e-mails
you can find it on softpedia.
And checkmail that claims to do the same, but the site section dedicated to the software is unavailable at the moment i was writing this post
the producer is called magicashop
(sorry for not being able to send links to those applications, but xda forum prevents me since this is my first post)
Click to expand...
Click to collapse
много вам хвала

Push email Yahoo on HTC Diamond

Hi Guys,
Just wondering if it was possible to get push email on the HTC Diamond for my yahoo email account.
I know it needs an exchange server and yahoo does not have one but if there was any other way could you please share?
I have set it up as a normal account and it checks manually every 2 minutes or something but I miss the 'push' functionality that I had on my iPone with yahoo.
push email with Yahoo!
Guys answering my own question here but I found a solution and best of all its free, you only pay for your data connection (which you should already know).
Go to www.seven.com. You do have to register but its free. Have a go and post here if there any problems.
I found Seven beta to be degrading the overall performance of the Diamond ... perhaps it will be differ with different ROMs.
your right!
EazyVG said:
I found Seven beta to be degrading the overall performance of the Diamond ... perhaps it will be differ with different ROMs.
Click to expand...
Click to collapse
It did do that. So what I have done is created a hotmail account and forwarded all my yahoo emails to it. this way I get push email!

configuring Outlook for OWA

Hi All,
I apologize for posting here for a simple thing. I hv HTC Touch Diamond. I want to configure Outlook for my email, calendar etc with my corporate exchange server. Assuming I dont want to synchronize through activesync on my PC. Because from a PC I want to check mails using OWA. If I am not at my desk I want to receive emails on to my mobile.
I have tried all various ways of configuring it. One search has asked me to enable OMA(Outlook Mobile Access) on my corporate exchange server which is not in my hands.
Using GPRS is there a way I can receive corporate emails on to my HTC Diamond ?
Regards
ravi
s_ravi_kumar said:
Hi All,
I apologize for posting here for a simple thing. I hv HTC Touch Diamond. I want to configure Outlook for my email, calendar etc with my corporate exchange server. Assuming I dont want to synchronize through activesync on my PC. Because from a PC I want to check mails using OWA. If I am not at my desk I want to receive emails on to my mobile.
I have tried all various ways of configuring it. One search has asked me to enable OMA(Outlook Mobile Access) on my corporate exchange server which is not in my hands.
Using GPRS is there a way I can receive corporate emails on to my HTC Diamond ?
Regards
ravi
Click to expand...
Click to collapse
Correct me if i'm wrong, but you might wanna use this app: Mobipush
http://www.mobipush.com
It's like a push mail server which will forward any mail to your Diamond...it's free of charge...just give it a try...I'm using it and I love it...
Good luck
Regards,
Jeroen
Pietje_1985 said:
Correct me if i'm wrong, but you might wanna use this app: Mobipush
http://www.mobipush.com
It's like a push mail server which will forward any mail to your Diamond...it's free of charge...just give it a try...I'm using it and I love it...
Good luck
Regards,
Jeroen
Click to expand...
Click to collapse
No Luck. It errors out saying it cannot get IMAP server details.
s_ravi_kumar said:
No Luck. It errors out saying it cannot get IMAP server details.
Click to expand...
Click to collapse
By the way, My company uses BlackBerry.
s_ravi_kumar said:
No Luck. It errors out saying it cannot get IMAP server details.
Click to expand...
Click to collapse
s_ravi_kumar said:
By the way, My company uses BlackBerry.
Click to expand...
Click to collapse
Ahh..I see....well than for now I cant offer you a solution.... sorry...
Keep us posted about your progress allright?
Thanks mate!
Jeroen
b.t.w. if you gonna use the app, type in your server details manually...than (for me) it should work
Thanks Jeroen. I will post any progress I make. Btw isnt it frustrating ? I have WM and outlook in installed , internet is available on mobile and my company uses Exchange Server still I cant receive emails on my mobile.
hmm.. I am sure there will be other people who are interested in or already using by some way.
Thanks again Jeroen.
-Ravi
Although your company uses exchange they need to configure OMA on their servers. Although you say they have OWA that doesnt mean it will work on your mobile. they also need to have a specific version/service pack level on their exchange server.
The fact they use blackberrys suggests they havnt configured the OMA part that you need. If they did then your company will be the only ones who can help you as they will need to supply you with the OMA server address (usually different to your OWA one) and in many cases a certificate to use.
There really is nothing we can do, its all down to your companys IT department.
This is what you have to do:
Go to your Systems Administrator and ask him whether it's possible to receive email on your diamond. Minimal requirements are:
1. Microsoft Exchange Server 2003 with SP2 installed
2. OWA and Mobile access enabled for your user account on your corportate network.
3. The root certificate of your Certificate Authority. This can be a third party certificate like Verisign or one from your own CA within your corporate network.
4. OWA certificate. This is probably the same ssl certificate you use when you try to access your corporate email from the internet like https://webmail.corporate.com
You have to import both the root certificate as well as the webmail certificate on your diamond and configure the settings.
I have configured this many times for my users with both Exchange 2003 and Exchange 2007 and works great.
Good luck and don't hesitate if you need more info.
The others are right in saying that OWA needs to be configured and available. The other snafu is if there is a cert or not... for example, my company does not use a cerrt and had a re-direct... so the real URL is:
http://mail.mycompany.com/exchange
but they publish the URL as
http://mail.mycomany.com
which has a redirect page to the above URL. You need to make sure you have the full URL: http://mail.mycompany.com/exchange when you configure mail and *IF* they have a cert or not... by default I beleive WM6 assumes a cert.
Thanks all for the suggestions. I have asked my company to enable OMA and configure it. But since we are a blackberry shop they said that they cant do it. Mean while I saw BBConnect for Diamond. Can I use this on Diamond to receive emails. Is there anything extra I need to do to work with BBConnect apart from Internet availability on Diamond ?
-Ravi

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