Related
Begining to lose all faith in XDA Store. Ordered 8 days ago as "in stock". Not shipped. Emailed Richard yesterday. He responded they were expecting shipment today to fill all backorders and have extras. The day is now over, no email of shipment notice. Furthermore the Kaiser model has apparently been removed from their site. I can only believe Richard lied in his email. That they do not know when any kaisers will be received. Any shipment they would be recieving would have its own tracking, delivery date should not be suspect. XDA store fraudulently took my money and does not care the in the least about its customers. Richard knows exactly who is waiting for their paid merchandise and does not have the decency to tell them they have problems. Is any one else waiting for a shipment from XDA? All of you that received yours apparently were simply lucky. The Kaiser is available from other vendors (yes, at higher price) and he has prevented me from ordering elsewhere. VERY Low class outfit.
The day is not over for them as I was notified at 9 or 10PM the day mine shipped. I would email Richard again and just ask if they came in and did yours ship. Pretty simple.
d
this is what i received from him around 4pm EST:
yes, they came in just a while ago... over the cutoff time @ the
warehouse (1::30pm EDT) . I begged them to please process them and they
will do their best.
Good news is that they come with the TomTom and the US adapter for the
plug.
Regards
Richard
XDA-Developers Store
the latest update....at 8.30pm EST
seems like they were not able to ship them out as DHL already had done
their last pickup for the day. this means you will have it for sure have
it on Tuesday.
MannyNoela said:
the latest update....at 8.30pm EST
seems like they were not able to ship them out as DHL already had done
their last pickup for the day. this means you will have it for sure have
it on Tuesday.
Click to expand...
Click to collapse
what i got as well. im ok with that. i ordered on friday last week so i feel your pain.
mjm2950 said:
Begining to lose all faith in XDA Store. Ordered 8 days ago as "in stock". Not shipped. Emailed Richard yesterday. He responded they were expecting shipment today to fill all backorders and have extras. The day is now over, no email of shipment notice. Furthermore the Kaiser model has apparently been removed from their site. I can only believe Richard lied in his email. That they do not know when any kaisers will be received. Any shipment they would be recieving would have its own tracking, delivery date should not be suspect. XDA store fraudulently took my money and does not care the in the least about its customers. Richard knows exactly who is waiting for their paid merchandise and does not have the decency to tell them they have problems. Is any one else waiting for a shipment from XDA? All of you that received yours apparently were simply lucky. The Kaiser is available from other vendors (yes, at higher price) and he has prevented me from ordering elsewhere. VERY Low class outfit.
Click to expand...
Click to collapse
This sounds a bit harsh to me. I ordered from them just a few days ago. I haven’t received any info back from Richard yet but lets be realistic....this phone is a VERY hot item and I am sure he is inundated with requests like "I ordered 10 minutes ago....can you send me my tracking number..etc, etc,etc"
Getting items shipped to the U.S. like this is not just a piece of cake. It takes a bit of time and a bit more patience. I have no affiliation with store.xda in any way but just think that the assumption that someone lied to you because you haven’t received an email from them is a bit presumptuous. So is the assumption that other stores have them available to ship immediately.
"The key to everything is patience....You get the chicken by hatching the egg..not by smashing it"
just my 2cents.
thank you
My main business is a an investment advisor. I am held to very high service standards by government agencies (your investment results may vary oower). I can not tell people i have something, charge them for it and not give it to them and stay in business very long. Frankly the few dollars I saved was not worth it. Richard knew yesterday the shipment would not arrive in time to ship and should have said so. Frankly his lack of proactive damage control is very disappointing and it is very clear they simply do not care about customers. I do thank you for those last few posts with updates. At least I have been able to acquire all the immediate accessories while waiting (screen protectors, 6gb microSD etc.)
mjm,
Yes, there is no certainty that Richard would know exactly when his stock would arrive. When I asked him this same question yesterday -- about the stock he is expecting...he was candid..here is his reply:
Yes. Hopefully early enough so all can be processed for shipping out again
Regards,
Richard
XDA-Developers Store
Even AT&T stores could not forecast precisely when they would receive some of their stock... But I agree that he should have warned customers about stock issues before charging the accounts...
rgds, MN
I ordered on Sep.30 (last sunday) so it's been 6 days since i ordered and i have yet to recieve news yet. When i asked him yesterday he told me what he told you guys, that a shipment was coming in on friday and that all the backorders will be fulfilled. Since i have not recieved a notice, im guessing that the shipment came late and they couldnt send out my kaiser, what sux more is that i live in canada so it'll take a week for me to get mine, so either next friday or the following monday
hmm... mjm2950,
why would there be any lying going on? The next shipment was coming in on Friday, as per the messages, and it did indeed come in on Friday, just not on time to be processed into inventory, prepared for shipping and sent out again. Actually, they were ready, but as you can read in the messages, there was no more DHL pickups at that time.
I feel that even with the issue that it appeared to be in stock (which was corrected), the communication has been great with anyone that mailed and that honest answers where provided. It is a p.i.t.a. to work around the scheduling mishaps with some suppliers and that is what happened with XDA receiving stock on this item.
If you were not happy with the wait, why didn't you just Cancel your order and go elsewhere and pay more? I am sure someone else sitting in the queue would be happy to receive that phone.......
PS: I heard that this issue with the stock of the phone will be fixed with a good and reliable supplier they found and also that they will offer the Tilt with contract sometime next week or so.
Mr Byte
Thank you for you input. I email twice, only one repsonse. The lying was when they sold a product they did not have and charged my card the day of order. Anyway we will never see eye to eye on the service issues. My standards are signifcanly higer across all three of my companies.
mjm2950 said:
Thank you for you input. I email twice, only one repsonse. The lying was when they sold a product they did not have and charged my card the day of order. Anyway we will never see eye to eye on the service issues. My standards are signifcanly higer across all three of my companies.
Click to expand...
Click to collapse
To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..
shogunmark said:
To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..
Click to expand...
Click to collapse
yes i had to wait a bit but i was ok with that. cause i have a smile on my face today cause i got my phone. and richard did outstanding responding to all of my inquires as well as one of my co-workers.
same here -- mine arrived today, as promised...there were delays beyond Richard's control, but when the stock finally came on friday, he told me I would receive mine on tuesday and they came early this morning..
I am now play'n
/MN
Recieved mine today as well...just waiting to get the thing charged.
It is the UK version and it came with a U.S. to UK adapter.
shogunmark said:
To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
Click to expand...
Click to collapse
Same here. I manage a services organization.
shogunmark said:
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
Click to expand...
Click to collapse
I think I posted before - there were probably 5 email that I sent to get 2 back. I went as far as to go to the website and use their form just in case something was going whacky.
And like the other poster - the purchase posted mins after I made the purchase. A week later - and it was still not sent. And I got two email giving me the "it's almost here". It wasn't until I sent a "Cancel my Order" that my phone was ready to ship... :-|
shogunmark said:
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..
Click to expand...
Click to collapse
It took over 48 hours to post the funds back to my account.
:-(
The other interesting part to this is that I bought a XDA-Membership to go with this to lower the price. That wasn't refunded. I decided not to ask for it to be refunded because I want to support this site.
Free $40 for leading me on for a week.
Mark that against my Premier order from AT&T: Ordered at 1:12AM on Friday night. 2 day fed-ex. Arrived on monday at 11:00 am (a day early).
You don't have to have great customer service when you do what you say you will... .......... ....
-Daniel
dweidman said:
It took over 48 hours to post the funds back to my account.
:-(l
Click to expand...
Click to collapse
.. that is normal. When a credit is issued, it posts some when during the night and it doesn't appear on your account for at least 48 hours. I have seen cases where it even takes more, some warn on 30 days........
Glad you got all working now, with a deprecated Kaiser though
Yea I don't think they were doing any big time investments with your 700 bucks in those 48 hours. Hey they did you a favor you saved what 600 bucks and got the Barbie phone....Good luck with that. There certainly are alot more happy campers with XDA than not. I am certainly very happy ATT was so customer oriented for you and I think you made the right choice in phone for you,,,,,,...... )
d
rec'd Kaiser today, but not accessories
Came home to my phone today. YEAH, It is very nice. But XDA did not ship the car charger I ordered with it. Plenty of room in DHL box. Just emailed them to check on it. Now I will be up late playing with it.
Congrats your going to love it.....
d
Hi to all,
I want to share with you what appened last month with fastcardtech site... I already bought a zopo zp100 and I was really satisfy about service so I decide to bought a new one but white.
Reading internet site I saw that two models are available but I was interested only in the completely white one so I ask availability at support center of fastcardtech that confirm by mail the availability.
After two day I release the payment and in a week the phone was shipped.
Where is the problem? The phone received was the other one.
After 1 month they could give me a 3% discount (6USD due to account limitation) on next order that I'll never do cause It's not sure what they will ship.
I didn't report all the mail between us where they wanted to refund (6USD) and after 2 weeks no paiment was released so I asked and they wrote back to call support center...
I'm writing this post cause the site is really cheapest but pay attention cause if there is a problem you'll not have support... In some case you feel victim of a joke...
Bye.
P.S. attacched the chat transcript for all the detail
Sorry for what happened
i faced the same problem they listed a phone with high specification at a high price yet it was just specifications hacked in kernel the phone was not of quality as it was priced i bought it at USD 295 yet other phones of exact spec without hacking kernels were at USD 165 so if you are buying online its better you buy from sites with payments protections like escrow of aliexpress as the product i bought there was real coz it had to wait for my confirmation the payments to be made which force the sellers to be sure of what they are doing.
In fact the item was shipped with very low prices i never requested for which led me to be over taxed as the tax authority had to do it by themselves.
Do NOT FALL VICTIM
THIS WEBSITE>>>fastcardtech.com<<<<<< is BY FAR the most corrupt CHEAP CHINA CELLPHONE website to deal with. They are good at their game, but the end results will have your $$$$ blowing out the window. They lead you on with countless excuses UNTIL YOU GIVE UP..!! And then your out all your money...and even the BAIT of DHL Express Delivery if your stupid enough to believe that.....
I suppose their might be someone out there that actually received something from them, or it is posted online to suppose that may have happened. But I think they have all the bases covered, as they counter any claims and retaliate to cover up their track to LURE MORE SUCKERS LIKE ME...!!
So BEWARE you were warned, unless someone have an actual wants to show their face, NOT CHINESE holding something that proves that this website is legitimate. This is a GRAND SCAM of a website...go ahead and look. Delcious Bait, but DO NOT BITE...Especially HDC Galaxy S III Pro, 8mm thin, yeah...sure....They really like you to bite that big one...and suck out your head.
PLEASE CORRECT ME IF I AM WRONG WITH PICTURES OF YOURSELF, A BOX with a BEAUTIFULLY CLONED CHINA KNOCKOFF and Prove me wrong..THanks..!!
i have read and others have complains for same problems (just google it )
i was about to buy from them but it think i will consider it twice
the posthumous fame[/B] should be re-considered by all Internet Shops
I don't know what to tell everyone, but I ordered from them and didn't have any problem other than I paid $2.99 for them to root the phone which was never done nor refunded.
I used EMS shipping and had my phone within a week; the tracking was a bit wack, but I figured it out and it even worked.
Everything works great on the phone and came as promised. I can't comment on customer service other than they never responded about a refund for the $2.99.
Would I order from them again? Maybe, but you might have to cross your fingers and hope you're lucky but my experience was acceptable.
10 post noobs everywhere!
Sent from my SGH-T989 using xda premium
rubbering said:
THIS WEBSITE>>>fastcardtech.com<<<<<< is BY FAR the most corrupt CHEAP CHINA CELLPHONE website to deal with. They are good at their game, but the end results will have your $$$$ blowing out the window. They lead you on with countless excuses UNTIL YOU GIVE UP..!! And then your out all your money...and even the BAIT of DHL Express Delivery if your stupid enough to believe that.....
I suppose their might be someone out there that actually received something from them, or it is posted online to suppose that may have happened. But I think they have all the bases covered, as they counter any claims and retaliate to cover up their track to LURE MORE SUCKERS LIKE ME...!!
So BEWARE you were warned, unless someone have an actual wants to show their face, NOT CHINESE holding something that proves that this website is legitimate. This is a GRAND SCAM of a website...go ahead and look. Delcious Bait, but DO NOT BITE...Especially HDC Galaxy S III Pro, 8mm thin, yeah...sure....They really like you to bite that big one...and suck out your head.
PLEASE CORRECT ME IF I AM WRONG WITH PICTURES OF YOURSELF, A BOX with a BEAUTIFULLY CLONED CHINA KNOCKOFF and Prove me wrong..THanks..!!
Click to expand...
Click to collapse
Here's one I busted on aPad.tv.com forum; regarding Hyundai T7 Exynos 4 quad-core processor Tablet PC:
me: I ordered 1 a week ago. It was supposed to have been in stock, but when I checked on the status it was still unshipped. I was beginning to wonder if the T7 even existed; so what aPadTVadmin said about them being in stock, makes since now. I guess most of these online stores get all their stuff drop-shipped, am I assuming correct?
aPadTVadmin: I spoke to DP a couple of days ago regarding the T7 for another reason and all T7 units have been shipped out. This was Thursday. If you ordered 1 week ago it would have shipped out nearly same day. I witnessed with my own eyes a large stock of T7 Hyundais being processed for shipping out last time I visited there.
Please give me your order number so I can validate it and check with them for you.
me: BUNCH OF SCAM ARTISTS! I contacted the manufacturer today and found out that they don't even start shipping them until March 7th, 2013. SO THERE'S NO WAY THAT ANYONE EVEN HAS T7'S YET, EXCEPT FOR A FEW ENGINEERING SAMPLES THAT WENT OUT. SO MUCH FOR SEEING THEM WITH YOUR OWN EYES... MORE LIKE LYING OUT OF YOUR OWN MOUTH.
GadgetGreats.com, DealsPrime.com aPadtv; ALL ONE OF THE SAME; SCAMMERS! Also AD PANDAWILL.COM TO THE LIST OF SCAMMERS, INCLUDING EVERBUYING.COM
ALWAYS PAY W/PAYPAL, IN 7 DAYS IF THEY HAVEN'T UPLOADED A TRACEABLE TRACKING #, PAYPAL PUTS A HOLD ON THE PAYMENT,
---------- Post added at 10:17 PM ---------- Previous post was at 09:56 PM ----------
icestage said:
hi to all,
i want to share with you what appened last month with fastcardtech site... I already bought a zopo zp100 and i was really satisfy about service so i decide to bought a new one but white.
Reading internet site i saw that two models are available but i was interested only in the completely white one so i ask availability at support center of fastcardtech that confirm by mail the availability.
After two day i release the payment and in a week the phone was shipped.
Where is the problem? The phone received was the other one.
After 1 month they could give me a 3% discount (6usd due to account limitation) on next order that i'll never do cause it's not sure what they will ship.
I didn't report all the mail between us where they wanted to refund (6usd) and after 2 weeks no paiment was released so i asked and they wrote back to call support center...
I'm writing this post cause the site is really cheapest but pay attention cause if there is a problem you'll not have support... In some case you feel victim of a joke...
Bye.
P.s. Attacched the chat transcript for all the detail
Click to expand...
Click to collapse
this guy who wrote this is also part of the scam; he want's you think that the company actually ships a good product, while the truth is, what you'll get is an imitation of the product you order, if at all that; these guys are all in cahoots, and they're on every forum & youtube video out there. They are good at what they do & once they ship the inferior product, if you return it, you lost all your money, point blank.
aliexpress.com is the best site to buy tablets/phones from china. they have buyer protection, and the money isn't released from your account till you confirm the device is received and working.
Scam
I ran into the FCT trap too. Should have done some more research beforehand .
I ordered an HDC Note 3 clone from them and paid through Paypal. They provided a Singapore shipping number and the next day told me the phone is out of stock and was not shipped. Meaning a fake shipping number was provided. The same time the same phone is still listed on their website as "in stock" and questions of potential customers are answered.
They told me to choose an alternative phone which I did with another HDC N9002. 35$ more expensive which difference I paid. They did not ship, after a number of reminders they however provided again the same (!) fake shipping number as before. So the item was never ever intended to be shipped. They play for time and money to get over the 45 days to launch a Paypal dispute. So be careful.
Currently a dispute for full refund is ongoing.
Stay away from these scammers!
SCAM artists
I'm also getting countless fake shipping numbers regarding broken tablet that I actually received from them.
Beware of FCT!
They are always delaying with shipping (some items they never ship). Their policy is to provide a bit lower prices than the others at first sight and then add extra fees for nothing and eventually ship the item you ordered when it is already outdated.
Fake shipping numbers are their method of delay.
FCT
I recently ordered from FCT and of course before reading all the forums of countless individuals who have been scammed or dooped by these guys.
Anyway after 2 weeks from placing my order I received a tracking number followed by another tracking number 2 days later (weird), then a week later it was scanned into the U.S, 2 or so more days it actually arrived at my door!!! (bing bong)
I was pretty stoked however, once I opened my package (HDC GT N9000 Note3) one thing was missing ...No stylus!! so after numerous calls to these guys via Skype (preferred and only method to contact them) I finally speak to a man who tells me that if I buy another phone they would include the stylus plus a gift free of charge....wait the phone was advertised to include this?? blah blah something shipping he began to ramble on about.... all n all pointless
I'm now a month into having my phone which appears to be pretty effin exact to the Note3 however yesterday my phone just disconnected from my network and will not re-connect. I cannot reach a soul at this place leaving me with a fancy mini internet tab/paperweight/possibly shooting target..
Basically they were great until I gave them my money and the phone is awesome however customer service is a huge key to running any successful business and this is something they LACK.....
GOOD LUCK!
how do you use ems tracking
beefgalore said:
I don't know what to tell everyone, but I ordered from them and didn't have any problem other than I paid $2.99 for them to root the phone which was never done nor refunded.
I used EMS shipping and had my phone within a week; the tracking was a bit wack, but I figured it out and it even worked.
Everything works great on the phone and came as promised. I can't comment on customer service other than they never responded about a refund for the $2.99.
Would I order from them again? Maybe, but you might have to cross your fingers and hope you're lucky but my experience was acceptable.
Click to expand...
Click to collapse
i ordered from fct and i have the ems numbers, how do you track, it always give me no information, also, how long does ems take to deliver ?
MrCompleteownage said:
i ordered from fct and i have the ems numbers, how do you track, it always give me no information, also, how long does ems take to deliver ?
Click to expand...
Click to collapse
i actually order a week ago and in Monday they send me a tracking number that says no information also... starting to suspect a bit weird 3 days and no tracking....
Fingers crossed..........
Regards FRZ
Dear all
I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.
For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.
For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.
I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.
Sorry again.
Dan
Click to expand...
Click to collapse
Head of Google UK (Dan Cobley) finally offers some insight and an apology on this mess of a launch.
I apologize if this has already been posted, I couldn't find anything.
Full Article: http://www.guardian.co.uk/technology/2012/dec/17/nexus-4-delays-apology-blame
erosgulo said:
Head of Google UK (Dan Cobley) finally offers some insight and an apology on this mess of a launch.
I apologize if this has already been posted, I couldn't find anything.
Full Article: http://www.guardian.co.uk/technology/2012/dec/17/nexus-4-delays-apology-blame
Click to expand...
Click to collapse
What mess? I, like the majority of people were quoted ships in 1-2 weeks, and it was delivered to be within the 2 weeks.
Some people are just a bunch of whining drama queens.
If you want to look at a product launch that REALLY failed, you only have to look at the Xbox360, 60% failure rate after 3 years on the market..... Thats a REAL botched product launch...
www.nofussreviews.com/survey-results-2012
And the background behind the problems...
http://venturebeat.com/2008/09/05/x...istory-of-microsofts-video-game-console-woes/
CrazyPeter said:
What mess? I, like the majority of people were quoted ships in 1-2 weeks, and it was delivered to be within the 2 weeks.
Some people are just a bunch of whining drama queens.
Click to expand...
Click to collapse
granted, some people are drama queens, but there are many people who still haven't received their order from Nov 13, and don't forget all the backordered folks from the initial release. Still there's some 1-2 weekers who have not received shipping emails. There's also the issue of ppl not receiving their devices in proportion to their order time. Furthermore, he's also apologizing about their lack of communication, which was another issue.
Also, providing an example of a greater failure doesn't justify this one haha.
CrazyPeter said:
What mess? I, like the majority of people were quoted ships in 1-2 weeks, and it was delivered to be within the 2 weeks.
Some people are just a bunch of whining drama queens.
Click to expand...
Click to collapse
Google originally quoted 3-5 day shipping to those of us who ordered on Nov 13. Then we got a backorder email the next day that changed the estimate to 3 weeks. I got my phone yesterday. That's right, a day shy of 5 weeks. Some Nov 13 orders have yet to be filled. They have NOT been filling the orders in the order that they were made, nor have they kept up with demand. This has been a shameful fiasco. Why do you think the shippong and orders thread has almost 40,000 posts?
Sent from my Nexus 4 using xda app-developers app
WHAT???!!! AN APOLOGY FOR LATE SHIPPING???!!! WHO CARES! FK HIM AND HIS APOLOGY!!!!
Where's an apology for USB/OTG and all the hardware issues??? Who needs an apology, recall this phone and start over again. They need to be hit where it hurts, in the wallet. Apologies don't hurt them financially. Fk that.
A lot of people got backordered, and even at this moment, the phone is completely sold out. There aren't really people being drama queens factoring in that the Google website is pretty much the only place to get the phone (unless you want to pay 200 dollars more), and when other products are sold out, there are lots of other places that might be supplied. LG came in with a really small supply of Nexus 4's, and it's hurt us in the end. Then again, I think the problem is also that, even now, I don't think they're that incredibly concerned since they're not looking to profit off the phone majorly as they are just trying to introduce the phone into the market as a stepping stone for other companies. If they don't sell some large number like 2 million phones, they are more than happy and I don't think that's what their intentions were in the first place. Unfortunately, this ends up hurting a lot of people who actually want the phone, or who have it and want accessories and such.
yahoowizard said:
A lot of people got backordered, and even at this moment, the phone is completely sold out. There aren't really people being drama queens factoring in that the Google website is pretty much the only place to get the phone (unless you want to pay 200 dollars more), and when other products are sold out, there are lots of other places that might be supplied. LG came in with a really small supply of Nexus 4's, and it's hurt us in the end. Then again, I think the problem is also that, even now, I don't think they're that incredibly concerned since they're not looking to profit off the phone majorly as they are just trying to introduce the phone into the market as a stepping stone for other companies. If they don't sell some large number like 2 million phones, they are more than happy and I don't think that's what their intentions were in the first place. Unfortunately, this ends up hurting a lot of people who actually want the phone, or who have it and want accessories and such.
Click to expand...
Click to collapse
I wonder if/when google will bring the nexus line to motorola if we'll see an actual big player rise in the smartphone world. I imagine if google put in an actual real solitary effort into the nexus line (instead of these half assed cooperative efforts) and advertised its product well, we would see a legitimate competitor in the smartphone market. There is some money to be made with the rise of android in the past year. I hope google will consider augmenting its objectives for the nexus line in the near future.
CrazyPeter said:
What mess? I, like the majority of people were quoted ships in 1-2 weeks, and it was delivered to be within the 2 weeks.
Some people are just a bunch of whining drama queens.
If you want to look at a product launch that REALLY failed, you only have to look at the Xbox360, 60% failure rate after 3 years on the market..... Thats a REAL botched product launch...
www.nofussreviews.com/survey-results-2012
And the background behind the problems...
http://venturebeat.com/2008/09/05/x...istory-of-microsofts-video-game-console-woes/
Click to expand...
Click to collapse
What mess? Lol too funny
Sent from my Nexus 4 using Tapatalk 2
estallings15 said:
Google originally quoted 3-5 day shipping to those of us who ordered on Nov 13. Then we got a backorder email the next day that changed the estimate to 3 weeks. I got my phone yesterday. That's right, a day shy of 5 weeks. Some Nov 13 orders have yet to be filled. They have NOT been filling the orders in the order that they were made, nor have they kept up with demand. This has been a shameful fiasco. Why do you think the shippong and orders thread has almost 40,000 posts?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Because people like posting =)
Not to mention people ordering later than others but still get their phones shipped sooner...
The only mistake Google made with this phone was selling it so cheap so millions of people wanted to buy it instead of getting it.on contract like normal phone.
The only mistake???
Pfft.
Old news ...we have enough news Google screwed up in every aspect of selling the N4, from the launch time announcement to the ordering to the shipping to the communication to the rma's.
you name and it they screwed up big time everywhere they were involved in.
I find it hard to believe how cynical everyone is. I had a few issues as well with Google, but I called and talked through it all. I know some of the customer service representatives are a little clueless, but those who have't got their device yet, probably could have done something about it. Also, Google is new to this game, you can't expect everything to be perfect their first try.
And yes I know they've sold devices before, I have purchased almost all of them, but I don't believe they have ever had such a high demand.
Just relax and enjoy the holidays.
munchy_cool said:
Old news ...we have enough news Google screwed up in every aspect of selling the N4, from the launch time announcement to the ordering to the shipping to the communication to the rma's.
you name and it they screwed up big time everywhere they were involved in.
Click to expand...
Click to collapse
Ermmm... what's with that announcement? Did not correctly estimate sandy schedule?
biffsmash said:
The only mistake Google made with this phone was selling it so cheap so millions of people wanted to buy it instead of getting it.on contract like normal phone.
Click to expand...
Click to collapse
Yes, because it would have been sooo much better if they sold it for £500+, just like the iPaidTooMuchForThisPhone.
When you stay awake to be first to order a phone that takes 2 weeks more than it should and there is still no bumper for sale, that is failure. If i wanted to pre order i would have in September.
I do not see LG getting another Nexus after this.
Sent from my Nexus 4
bass++ said:
When you stay awake to be first to order a phone that takes 2 weeks more than it should and there is still no bumper for sale, that is failure. If i wanted to pre order i would have in September.
Click to expand...
Click to collapse
The preorders would run out as fast as orders, so you still won't be happy. Preorders don't magically speed up production.
No company on this earth has an infinite supply chain flexibility. Or they are grossly mismanaged. I don't see how it is a failure.
I do not see LG getting another Nexus after this.
Click to expand...
Click to collapse
Dunno, I suppose LG probably won't even bid for another nexus. And the next OEM will be Compal, ZTE, Huawei or something.
Or even Motorola, like "dear OEMs, if you don't elect supplying us with a new platform, Motorola will. This is not a threat, we repeat, this is not a threat!"
---------- Post added at 03:10 PM ---------- Previous post was at 03:02 PM ----------
vanmarek said:
Yes, because it would have been sooo much better if they sold it for £500+, just like the iPaidTooMuchForThisPhone.
Click to expand...
Click to collapse
There woudn't be any supply problems, sleepless nights and anxiety So el goog wouldn't fail and everyone would be happy
I'm not complaining because all the bugs in the initial release could be potentially sorted out when Google makes new devices. Just waiting past what your promised is not enjoyable especially when you get a definite ETA.
Sent from my SGH-T999
If I helped please press the thanks button
neim81094 said:
I'm not complaining because all the bugs in the initial release could be potentially sorted out when Google makes new devices. Just waiting past what your promised is not enjoyable especially when you get a definite ETA.
Sent from my SGH-T999
If I helped please press the thanks button
Click to expand...
Click to collapse
What bugs are these that require new devices?
OK, so here we go:
Initially I sold on a 64GB White Nexus 6 on Swappa to a guy. He paid $500 and asked for overnight shipping. And I did overnight it to him. A couple days after the phone was delivered, he started to come up with a bunch of made-up complaints about the phone, which none of them I believe is true. He asked to return the device, and I rejected it. He then went ahead and opened a case/claim on Paypal saying the phone is both externally and internally damaged (what??!!). Well. I didn't want to escalated the situation so I issued him a full refund. He also agreed to overnight the phone back to me. So far so good, right? well, things went south from 0 to 100 real quick.
He first commented on Swappa saying the phone was sent back. The next day, I got the tracking # of the returned package. USPS tried to deliver the package to me on 6/27, but I wasn't home to sign the package. They left a notice on my door. On 6/29 morning I went to my local office to pick up the package. As soon as the post office lady handed the package to me, I felt something's wrong. The package felt extremely light. So me and my gf decided to open the package at the post office on the spot. Well, guess what? it turned out to be an EMPTY box. He literally took everything included in the package except the box, which are the phone, cables, charger, 2 cases and manuals. I was able to get a couple pics of the empty package. But that's really it. I let Swappa staff get into the situation right after I got the empty package. The buyer instantly flipped out, and tried to cut short my communication with Swappa staff. Here is what he said. All in original words.
1. "You are a liar! First you send me a broken phone now you are trying to pull this. Thank God for PayPal. They can stop people like you from running scams."
2. "PayPal forced you to refund! Don't try to act like you did it BTW. You told me to basically screw off and to complain to swappa. I have a spotless ranking here. I am a frequent buyer and seller. Why would I ruin my reputation?"
3. "PayPal says to stop communication and they will handle this scammer. I am going to go ahead and listen to them since they handle my money. I am sorry swappa has to be involved with people who try to take advantage. I am done here though."
I didn't want to argue with him since he's obviously lying about the situation. I tried to ask Swappa for help, but they didn't do much. A couple days later, Paypal defended in his favor, and refunded his money. I tried to appeal the case, but I don't expect the decision to be altered.
At this point, I really don't know what to do. I think the post office has everything on camera. Maybe I can ask for their footage of me opening the package as a proof? I also have his name, address and everything. So I think I will file a police report later. If anyone can offer some help, that'd really appreciated.
So you refunded him and PayPal did too? I assume you refunded him through PayPal so they should have noticed that and not let him double dip. You should be able to appeal that part at least.
No. I issued the refund first, Paypal reviewed it, and then they officially refunded him.
Nothing you can do. Get police involved and file in small claim court of his city. I hate how dumb those swappa morrons staff members act in such situations. They never tell anything to the buyer even when it is obvious he is scamming you. Once I shipped a phone to a swappa buyer, package was weighted and I had receipt and anything and that dumb**** claims that I shipped him empty package. I uploaded pictures of receipts with tracking and anything but they wouldn't care. That's why best place to buy is online and best place to sell is cash on craigslist.
Sent from my SM-G920T
jim380 said:
. . .
At this point, I really don't know what to do. I think the post office has everything on camera. Maybe I can ask for their footage of me opening the package as a proof? I also have his name, address and everything. So I think I will file a police report later. If anyone can offer some help, that'd really appreciated.
Click to expand...
Click to collapse
The 'lyer - buyer' has to pay in advance.
It would be logical that the same procedure is used when he sends the phone back. So no refund before you got the phone back.
When this is a procedure of PayPal or Swappa, you may try to claim the money there.
Sorry for you. But $500,- sending to an unknown is not wise.
My idea was 'don't buy a used phone'.
I changed it to ' don't buy nor sell a used phone'.
I wish you luck with the claim (PayPal/Swappa).
ambervals6 said:
Nothing you can do. Get police involved and file in small claim court of his city. I hate how dumb those swappa morrons staff members act in such situations. They never tell anything to the buyer even when it is obvious he is scamming you. Once I shipped a phone to a swappa buyer, package was weighted and I had receipt and anything and that dumb**** claims that I shipped him empty package. I uploaded pictures of receipts with tracking and anything but they wouldn't care. That's why best place to buy is online and best place to sell is cash on craigslist.
Sent from my SM-G920T
Click to expand...
Click to collapse
Totally agree. Plus, you can't rate buyers on Swappa. How is that even fair?
I second getting the police involved.
jim380 said:
OK, so here we go:
Initially I sold on a 64GB White Nexus 6 on Swappa to a guy. He paid $500 and asked for overnight shipping. And I did overnight it to him. A couple days after the phone was delivered, he started to come up with a bunch of made-up complaints about the phone, which none of them I believe is true. He asked to return the device, and I rejected it. He then went ahead and opened a case/claim on Paypal saying the phone is both externally and internally damaged (what??!!). Well. I didn't want to escalated the situation so I issued him a full refund. He also agreed to overnight the phone back to me. So far so good, right? well, things went south from 0 to 100 real quick.
He first commented on Swappa saying the phone was sent back. The next day, I got the tracking # of the returned package. USPS tried to deliver the package to me on 6/27, but I wasn't home to sign the package. They left a notice on my door. On 6/29 morning I went to my local office to pick up the package. As soon as the post office lady handed the package to me, I felt something's wrong. The package felt extremely light. So me and my gf decided to open the package at the post office on the spot. Well, guess what? it turned out to be an EMPTY box. He literally took everything included in the package except the box, which are the phone, cables, charger, 2 cases and manuals. I was able to get a couple pics of the empty package. But that's really it. I let Swappa staff get into the situation right after I got the empty package. The buyer instantly flipped out, and tried to cut short my communication with Swappa staff. Here is what he said. All in original words.
1. "You are a liar! First you send me a broken phone now you are trying to pull this. Thank God for PayPal. They can stop people like you from running scams."
2. "PayPal forced you to refund! Don't try to act like you did it BTW. You told me to basically screw off and to complain to swappa. I have a spotless ranking here. I am a frequent buyer and seller. Why would I ruin my reputation?"
3. "PayPal says to stop communication and they will handle this scammer. I am going to go ahead and listen to them since they handle my money. I am sorry swappa has to be involved with people who try to take advantage. I am done here though."
I didn't want to argue with him since he's obviously lying about the situation. I tried to ask Swappa for help, but they didn't do much. A couple days later, Paypal defended in his favor, and refunded his money. I tried to appeal the case, but I don't expect the decision to be altered.
At this point, I really don't know what to do. I think the post office has everything on camera. Maybe I can ask for their footage of me opening the package as a proof? I also have his name, address and everything. So I think I will file a police report later. If anyone can offer some help, that'd really appreciated.
Click to expand...
Click to collapse
Darn bro i been there. I went thru that with a customer at Amazon and he basically did the same thing. He got the phone and lied saying it came broken. Asked him to send back before he got refund and he sent back empty box with a can of soda. After 2 1/2 months i won my money. But took a lot of headache and lots of sending proof on my end. But the guy lied so much he didn't remember all what he said. I took so many screenshots of his lies and sent it to Amazon. They determined he was a liar and granted my money. He also was badmouthing me in my seller review saying i was a fraud. When i got my money i immediately closed the account. The guy was still trying to scam the money back lol
Sent from my LGLK430 using XDA Free mobile app
ambervals6 said:
Nothing you can do. Get police involved and file in small claim court of his city. . .
Click to expand...
Click to collapse
Imagine you are the police involved.
This is a story of YES to NO.
There is no proof. Maybe the 'lyer-buyer' has a paper showing that he sends the phone back.
NLBeev said:
Imagine you are the police involved.
This is a story of YES to NO.
There is no proof. Maybe the 'lyer-buyer' has a paper showing that he sends the phone back.
Click to expand...
Click to collapse
He took pictures of the inside of the box at the post office I am also sure that the clerk was there to see as well when the package was opened. There is evidence and multiple witnesses.
jim380 said:
Totally agree. Plus, you can't rate buyers on Swappa. How is that even fair?
Click to expand...
Click to collapse
Screw rating. There is double standard. Ebay is better. I personally do not sell to people with less than 25 feedbacks and it has to be 100% positive. + once I get his name and address I google him and find out who he is. If under 24 and find him suspicious I do not ship. Or I ship with cerberus installed on the device so that I can locate it all the time + on top of that I secure pin the lockscreen and ask him to first confirm via email that everything on the outside looks good then give him the lockscreen pin so he can access the phone. I believe your buyer sold it for cheap on craiglist and kept the money for himself. Only some crackhead without a real job would commit fraud and risk 2 years jail for 500$. You should had gathered evidence once you opened it at the post office. Should have called the police right there, make them file report and have your girlfriend and post office worker witness what they saw. With that you would go to court and file against your buyer. Right now you got no evidence. Just a gf whose testimony is considered biased because she is your gf.
FBI is your only chance to kick his ass. They got their internet scam division and since your buyer did this, I am sure is not his first time. So may be fbi already got an open investigation for him or you never know where it leads. Worth filing a complaint. Also notify the buyer what you did and wish him all the best once fbi gets to him. See how well he can handle that.
Here is the link http://www.ic3.gov/default.aspx
One last thing, gather evidence from google official website how much nexus 6 weights and print it to support your claim that the super light package you got is nowhere near what the nexus weight. There you got scientific proof that package was empty.
Sent from my SM-G920T
graydiggy said:
He took pictures of the inside of the box at the post office I am also sure that the clerk was there to see as well when the package was opened. There is evidence and multiple witnesses.
Click to expand...
Click to collapse
Read the whole story and I think he is scammed.
But give him no false hope. The police can do nothing.
He first have to claim PayPal/Swappa and when he has a message(proof) saying that PayPal/Swappa does not pay him back, just then he can tell that the phone is stolen.
Than the evidence of the empty box.
The box shouldn't been opened nor accepted.
Because it was obvious that there was nothing in it.
you have the box that has imei report it stolen they might give in and send it back then even if they don't at least you get to spite them kinda because they get no more cell service
That's also a good idea. Flag the ESN.
Dumb question but how do I report an IMEI stolen?
Your carrier and the police. They also have a website linked with checkesnfree that you can report the phone on. Most pawn shops and resellers use them to check if a phone is blacklisted.
jim380 said:
Dumb question but how do I report an IMEI stolen?
Click to expand...
Click to collapse
First, I want to thank you for taking the time to start this thread. You've helped me, and I suspect others by sharing your unfortunate story.
After reading your OP, I suspect that I would have done exactly the same things as you. With exactly the same result.
My "take away" from your unfortunate situation is this: If ever I find myself in the situation where I have to (or decide to) refund someone's money, I will wait until I've received the device back and inspected it, before issuing the refund. I know this won't help you, but for the rest of us, it appears it's the only way to avoid your dead end.
jim380 said:
OK, so here we go:
Initially I sold on a 64GB White Nexus 6 on Swappa to a guy. He paid $500 and asked for overnight shipping. And I did overnight it to him. A couple days after the phone was delivered, he started to come up with a bunch of made-up complaints about the phone, which none of them I believe is true. He asked to return the device, and I rejected it. He then went ahead and opened a case/claim on Paypal saying the phone is both externally and internally damaged (what??!!). Well. I didn't want to escalated the situation so I issued him a full refund. He also agreed to overnight the phone back to me. So far so good, right? well, things went south from 0 to 100 real quick.
He first commented on Swappa saying the phone was sent back. The next day, I got the tracking # of the returned package. USPS tried to deliver the package to me on 6/27, but I wasn't home to sign the package. They left a notice on my door. On 6/29 morning I went to my local office to pick up the package. As soon as the post office lady handed the package to me, I felt something's wrong. The package felt extremely light. So me and my gf decided to open the package at the post office on the spot. Well, guess what? it turned out to be an EMPTY box. He literally took everything included in the package except the box, which are the phone, cables, charger, 2 cases and manuals. I was able to get a couple pics of the empty package. But that's really it. I let Swappa staff get into the situation right after I got the empty package. The buyer instantly flipped out, and tried to cut short my communication with Swappa staff. Here is what he said. All in original words.
1. "You are a liar! First you send me a broken phone now you are trying to pull this. Thank God for PayPal. They can stop people like you from running scams."
2. "PayPal forced you to refund! Don't try to act like you did it BTW. You told me to basically screw off and to complain to swappa. I have a spotless ranking here. I am a frequent buyer and seller. Why would I ruin my reputation?"
3. "PayPal says to stop communication and they will handle this scammer. I am going to go ahead and listen to them since they handle my money. I am sorry swappa has to be involved with people who try to take advantage. I am done here though."
I didn't want to argue with him since he's obviously lying about the situation. I tried to ask Swappa for help, but they didn't do much. A couple days later, Paypal defended in his favor, and refunded his money. I tried to appeal the case, but I don't expect the decision to be altered.
At this point, I really don't know what to do. I think the post office has everything on camera. Maybe I can ask for their footage of me opening the package as a proof? I also have his name, address and everything. So I think I will file a police report later. If anyone can offer some help, that'd really appreciated.
Click to expand...
Click to collapse
Jim,
I am not being insensitive here, but posting this here is not going to help. You could have written to Swappa with your grievance and I am sure they will try and sort this out for you.
I will ask you to email Swappa with the details and see how it is best resolved.
Thanks
PG101
RC-RT Liaison
I would like to explain about a situation that I had to go through with OnePlus customer service.
I got my new OnePlus 7 Pro around 3pm today. I excitedly opened the box and turned the phone on. I looked it over and saw something on the back. "What is that?" I thought. Inspecting it closer, I saw a ripple in the plastic foil that adheres to the glass back and gives the shimmery look. It wasn't a huge deal, but still a flaw, and I should have a flawless phone after shelling out 750 dollars.
Ok, I'll contact support.
I called them and spoke with someone that I suspect was in China. She stated that she was sorry for the inconvenience, but I could submit an RMA. Since it was within the 15 days, I should get an email soon with the shipping label and info. The whole process could take a couple of weeks though....sucks but ok, I should get the flawless device I paid for.
About 2 hours later I got an email from Acer whom I guess handles OnePlus's returns. There was not a shipping label. I figured I would contact chat support, surely they just forgot to attach the label.
Well over 45 mins later, they finally decipher what I'm asking for and tell me that OnePlus isn't going to pay for shipping back to them. What? Surely a mistake, right? They delivered a flawed product.
I decided to call. I either got the same exact lady that I had earlier when I called, or they all use the same name, I dont know. Anyways, I explained the situation, and again she assured me that I would not have to pay shipping back to them. She asked me to wait on hold and she would see what the deal is. Welp, 20 mins later she comes back on and says "we are sorry sir but because there is nothing wrong with the OTG cable, you will have to pay for shipping back to us." Ok what the heck, this is about a phone lady, I again gave her my info and she apologized and asked me to wait on hold. Another 15 mins later and she came back on and said, and I quote "I am so sorry sir, but Acer will not pay for shipping back to their service center." I'm like what, I'm talking to OnePlus, this is a OnePlus phone, I want them to pay for shipping back since they delivered a flawed product. "I'm sorry sir, Acer is who handles the returns and they will not pay."
So I asked her to change my RMA to a return instead of exchange. I'll be footing the bill to send the phone back and will never consider another OnePlus product again.
I'm posting this for those on the fence. Just know that if you ever have problems their customer service is a joke. Thank God I was within the 15 day window. The main reason I asked for them to change to a return instead of exchange was the whole time I was thinking....I'm within the window of return and this is how they treat me? What if the ffc goes out? The screen? I dont want to go through it again. Hope this info helps out others. Im sorry I don't get to be a part of this community. I could tell it was going to be a good one. Take care.
JLine05 said:
I would like to explain about a situation that I had to go through with OnePlus customer service.
I got my new OnePlus 7 Pro around 3pm today. I excitedly opened the box and turned the phone on. I looked it over and saw something on the back. "What is that?" I thought. Inspecting it closer, I saw a ripple in the plastic foil that adheres to the glass back and gives the shimmery look. It wasn't a huge deal, but still a flaw, and I should have a flawless phone after shelling out 750 dollars.
Ok, I'll contact support.
I called them and spoke with someone that I suspect was in China. She stated that she was sorry for the inconvenience, but I could submit an RMA. Since it was within the 15 days, I should get an email soon with the shipping label and info. The whole process could take a couple of weeks though....sucks but ok, I should get the flawless device I paid for.
About 2 hours later I got an email from Acer whom I guess handles OnePlus's returns. There was not a shipping label. I figured I would contact chat support, surely they just forgot to attach the label.
Well over 45 mins later, they finally decipher what I'm asking for and tell me that OnePlus isn't going to pay for shipping back to them. What? Surely a mistake, right? They delivered a flawed product.
I decided to call. I either got the same exact lady that I had earlier when I called, or they all use the same name, I dont know. Anyways, I explained the situation, and again she assured me that I would not have to pay shipping back to them. She asked me to wait on hold and she would see what the deal is. Welp, 20 mins later she comes back on and says "we are sorry sir but because there is nothing wrong with the OTG cable, you will have to pay for shipping back to us." Ok what the heck, this is about a phone lady, I again gave her my info and she apologized and asked me to wait on hold. Another 15 mins later and she came back on and said, and I quote "I am so sorry sir, but Acer will not pay for shipping back to their service center." I'm like what, I'm talking to OnePlus, this is a OnePlus phone, I want them to pay for shipping back since they delivered a flawed product. "I'm sorry sir, Acer is who handles the returns and they will not pay."
So I asked her to change my RMA to a return instead of exchange. I'll be footing the bill to send the phone back and will never consider another OnePlus product again.
I'm posting this for those on the fence. Just know that if you ever have problems their customer service is a joke. Thank God I was within the 15 day window. The main reason I asked for them to change to a return instead of exchange was the whole time I was thinking....I'm within the window of return and this is how they treat me? What if the ffc goes out? The screen? I dont want to go through it again. Hope this info helps out others. Im sorry I don't get to be a part of this community. I could tell it was going to be a good one. Take care.
Click to expand...
Click to collapse
Do you have any pics? I would also be ticked off.
I would be upset too, but Apple and Samsung are going to have the same customer service too.
OnePlus stopped paying for return shipping couple of years ago.. if you have paid with PayPal, going can claim the return shipping with PayPal...
insomnia77 said:
Do you have any pics? I would also be ticked off.
Click to expand...
Click to collapse
Now that I've cooled off, I'm weighing keeping it. On one hand I'm scared of dealing with support if anything mechanically malfunctions with the phone. On the other hand, I've been using Samsung for 8 years straight, and I miss having root and flashing roms.
I'm going to leave the first post the same though, because I think the frustration is warranted and others may be interested to know what it's like dealing with them.
I attached a picture of the defect, its incredibly minor....I wasn't sure that I was even going to contact them in the first place. But I kept saying man, you paid 750 for a new phone it should be without flaws...
I don't know, I'll see how I feel tomorrow.
Bradl79 said:
I would be upset too, but Apple and Samsung are going to have the same customer service too.
Click to expand...
Click to collapse
Apple has stores you could take the phone and swap it, but I've never dealt with them.
I've dealt with Samsung for their appliances a few times and never had anything this bad. It's hard to even convey in writing how frustrating those several hours dealing with them were. That last call with the lady who mentioned the otg cable was maddening. That 45 minutes was seriously a total waste of time.
JLine05 said:
I would like to explain about a situation that I had to go through with OnePlus customer service.
I got my new OnePlus 7 Pro around 3pm today. I excitedly opened the box and turned the phone on. I looked it over and saw something on the back. "What is that?" I thought. Inspecting it closer, I saw a ripple in the plastic foil that adheres to the glass back and gives the shimmery look. It wasn't a huge deal, but still a flaw, and I should have a flawless phone after shelling out 750 dollars.
Ok, I'll contact support.
I called them and spoke with someone that I suspect was in China. She stated that she was sorry for the inconvenience, but I could submit an RMA. Since it was within the 15 days, I should get an email soon with the shipping label and info. The whole process could take a couple of weeks though....sucks but ok, I should get the flawless device I paid for.
About 2 hours later I got an email from Acer whom I guess handles OnePlus's returns. There was not a shipping label. I figured I would contact chat support, surely they just forgot to attach the label.
Well over 45 mins later, they finally decipher what I'm asking for and tell me that OnePlus isn't going to pay for shipping back to them. What? Surely a mistake, right? They delivered a flawed product.
I decided to call. I either got the same exact lady that I had earlier when I called, or they all use the same name, I dont know. Anyways, I explained the situation, and again she assured me that I would not have to pay shipping back to them. She asked me to wait on hold and she would see what the deal is. Welp, 20 mins later she comes back on and says "we are sorry sir but because there is nothing wrong with the OTG cable, you will have to pay for shipping back to us." Ok what the heck, this is about a phone lady, I again gave her my info and she apologized and asked me to wait on hold. Another 15 mins later and she came back on and said, and I quote "I am so sorry sir, but Acer will not pay for shipping back to their service center." I'm like what, I'm talking to OnePlus, this is a OnePlus phone, I want them to pay for shipping back since they delivered a flawed product. "I'm sorry sir, Acer is who handles the returns and they will not pay."
So I asked her to change my RMA to a return instead of exchange. I'll be footing the bill to send the phone back and will never consider another OnePlus product again.
I'm posting this for those on the fence. Just know that if you ever have problems their customer service is a joke. Thank God I was within the 15 day window. The main reason I asked for them to change to a return instead of exchange was the whole time I was thinking....I'm within the window of return and this is how they treat me? What if the ffc goes out? The screen? I dont want to go through it again. Hope this info helps out others. Im sorry I don't get to be a part of this community. I could tell it was going to be a good one. Take care.
Click to expand...
Click to collapse
JLine05 said:
Now that I've cooled off, I'm weighing keeping it. On one hand I'm scared of dealing with support if anything mechanically malfunctions with the phone. On the other hand, I've been using Samsung for 8 years straight, and I miss having root and flashing roms.
I'm going to leave the first post the same though, because I think the frustration is warranted and others may be interested to know what it's like dealing with them.
I attached a picture of the defect, its incredibly minor....I wasn't sure that I was even going to contact them in the first place. But I kept saying man, you paid 750 for a new phone it should be without flaws...
I don't know, I'll see how I feel tomorrow.
Click to expand...
Click to collapse
I cant believe they dont pay return shipping for something that is clearly a defect. I've returned things to Samsung and given a return label hassle free.
Why did you phone, you should have used the site :
https://www.oneplus.com/uk/support/contact?from=foot
I'm pretty sure the chat agents are in OnePlus and would be much more accommodating.
The most recommended RMA process is to raise a support ticket, then make a post on the OnePlus forum and mention one of the mods who can have someone look at it for you, if it's especially egregious like this issue is then you should get a satisfactory outcome using that method.
Also the reason why buying it from a store is usually better, you can then just take it straight back to that store. Online sales are always inherently more difficult for support.
Hey, man. sorry about your experience. I'm the same way with regards to wanting a flawless device. If there isn't a restocking fee, i would just say to return and buy another one (if theyre unwilling to RMA). It's lame to have to pay return shipping, but this way you can at least save your "RMA karma" for if you really need it. Either way, if you're not happy with it, don't just settle...no pun intended lol
JLine05 said:
Now that I've cooled off, I'm weighing keeping it. On one hand I'm scared of dealing with support if anything mechanically malfunctions with the phone. On the other hand, I've been using Samsung for 8 years straight, and I miss having root and flashing roms.
I'm going to leave the first post the same though, because I think the frustration is warranted and others may be interested to know what it's like dealing with them.
I attached a picture of the defect, its incredibly minor....I wasn't sure that I was even going to contact them in the first place. But I kept saying man, you paid 750 for a new phone it should be without flaws...
I don't know, I'll see how I feel tomorrow.
Click to expand...
Click to collapse
djsubterrain said:
Why did you phone, you should have used the site :
https://www.oneplus.com/uk/support/contact?from=foot
I'm pretty sure the chat agents are in OnePlus and would be much more accommodating.
The most recommended RMA process is to raise a support ticket, then make a post on the OnePlus forum and mention one of the mods who can have someone look at it for you, if it's especially egregious like this issue is then you should get a satisfactory outcome using that method.
Also the reason why buying it from a store is usually better, you can then just take it straight back to that store. Online sales are always inherently more difficult for support.
Click to expand...
Click to collapse
Using that link in USA redirects you to the site I used. Also, the reps I spoke with were OnePlus reps (though not very good ones).
And we cannot purchase from a store here unless we are Tmobile customers. Tmobile requires you to sign up for service if you buy the phone from them.
As far as the method you mentioned about visiting the forums, you may have a point there, but how is that to be known by a new customer? I think it's a good contribution for other users that may be looking this topic up later, so I appreciate it!
I am located in Germany so my experience would probably differ and I don't know what other options and resellers there are in the US.
However, I have ordered my phone to Amazon and there the shipping date is may 31st from the beginning. I know I will have to wait longer, but I just love their service. 30 day return period and I only have to deal with them once there is something wrong with the device. I have been reading horrible stories about oneplus customer support and your case would upset me as well. I honestly wouldn't keep it after spending that much money and send it back. (I will would still get a new one). Being forced to pay anything extra is outrages though.
Luckily, I never had to do any rma with my older oneplus phones yet and I am getting a new one every year. Still, I will stick with Amazon, just in case.
JLine05 said:
Using that link in USA redirects you to the site I used. Also, the reps I spoke with were OnePlus reps (though not very good ones).
And we cannot purchase from a store here unless we are Tmobile customers. Tmobile requires you to sign up for service if you buy the phone from them.
As far as the method you mentioned about visiting the forums, you may have a point there, but how is that to be known by a new customer? I think it's a good contribution for other users that may be looking this topic up later, so I appreciate it!
Click to expand...
Click to collapse
No problem, hope you get a satisfactory outcome and sorry your first experience with OnePlus has been soured like this.
Thanks everyone. I've decided that I am going to send it back. I may buy another one, I haven't quite decided that yet. I wish Amazon US had it
Bradl79 said:
I would be upset too, but Apple and Samsung are going to have the same customer service too.
Click to expand...
Click to collapse
I had a great experience with Samsung with my wife's phone. Phone was still under warranty and they took care of it right away. They paid shipping both ways and got the new phone in less than 8 days. I have not had any experience with OnePLus customer service but I am not surprised with the experience OP had. I have OP6 and thankfully it runs flawless. When I purchased OP6, it was at least $200 cheaper than comparable flagship phones from well-known manufacturers. In order to sell quality phones at a razor thin margins, usually they cut corners with customer service/after-sales service. I hope OP gets the refund in a timely fashion.
I was being sarcastic, With customer service it's all one of the same though, one person can have a great experience and others not so much like this poor fellow, I used to work for att customer relations and heard horror stories similar to this and some worse, also heard great things for both Samsung, crApple, LG and some not so good. It is really in all who u get, if ur not happy just hang up and move on, BC it could be that person's manager or team lead who does not want to do anything for anyone, there were some like me who would try to help as much as possible, again it comes down to the manager, team leader, call center manager or above. I hope u can get it resolved to ur satisfaction. Just RMA it
I'm in the UK, had to send back a OnePlus 5. Free shipping, got it back within 4 days. Think it went to the Czech Republic. Was about a year ago.
Sound awful your experience though