Begining to lose all faith in XDA Store. Ordered 8 days ago as "in stock". Not shipped. Emailed Richard yesterday. He responded they were expecting shipment today to fill all backorders and have extras. The day is now over, no email of shipment notice. Furthermore the Kaiser model has apparently been removed from their site. I can only believe Richard lied in his email. That they do not know when any kaisers will be received. Any shipment they would be recieving would have its own tracking, delivery date should not be suspect. XDA store fraudulently took my money and does not care the in the least about its customers. Richard knows exactly who is waiting for their paid merchandise and does not have the decency to tell them they have problems. Is any one else waiting for a shipment from XDA? All of you that received yours apparently were simply lucky. The Kaiser is available from other vendors (yes, at higher price) and he has prevented me from ordering elsewhere. VERY Low class outfit.
The day is not over for them as I was notified at 9 or 10PM the day mine shipped. I would email Richard again and just ask if they came in and did yours ship. Pretty simple.
d
this is what i received from him around 4pm EST:
yes, they came in just a while ago... over the cutoff time @ the
warehouse (1::30pm EDT) . I begged them to please process them and they
will do their best.
Good news is that they come with the TomTom and the US adapter for the
plug.
Regards
Richard
XDA-Developers Store
the latest update....at 8.30pm EST
seems like they were not able to ship them out as DHL already had done
their last pickup for the day. this means you will have it for sure have
it on Tuesday.
MannyNoela said:
the latest update....at 8.30pm EST
seems like they were not able to ship them out as DHL already had done
their last pickup for the day. this means you will have it for sure have
it on Tuesday.
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Click to collapse
what i got as well. im ok with that. i ordered on friday last week so i feel your pain.
mjm2950 said:
Begining to lose all faith in XDA Store. Ordered 8 days ago as "in stock". Not shipped. Emailed Richard yesterday. He responded they were expecting shipment today to fill all backorders and have extras. The day is now over, no email of shipment notice. Furthermore the Kaiser model has apparently been removed from their site. I can only believe Richard lied in his email. That they do not know when any kaisers will be received. Any shipment they would be recieving would have its own tracking, delivery date should not be suspect. XDA store fraudulently took my money and does not care the in the least about its customers. Richard knows exactly who is waiting for their paid merchandise and does not have the decency to tell them they have problems. Is any one else waiting for a shipment from XDA? All of you that received yours apparently were simply lucky. The Kaiser is available from other vendors (yes, at higher price) and he has prevented me from ordering elsewhere. VERY Low class outfit.
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This sounds a bit harsh to me. I ordered from them just a few days ago. I haven’t received any info back from Richard yet but lets be realistic....this phone is a VERY hot item and I am sure he is inundated with requests like "I ordered 10 minutes ago....can you send me my tracking number..etc, etc,etc"
Getting items shipped to the U.S. like this is not just a piece of cake. It takes a bit of time and a bit more patience. I have no affiliation with store.xda in any way but just think that the assumption that someone lied to you because you haven’t received an email from them is a bit presumptuous. So is the assumption that other stores have them available to ship immediately.
"The key to everything is patience....You get the chicken by hatching the egg..not by smashing it"
just my 2cents.
thank you
My main business is a an investment advisor. I am held to very high service standards by government agencies (your investment results may vary oower). I can not tell people i have something, charge them for it and not give it to them and stay in business very long. Frankly the few dollars I saved was not worth it. Richard knew yesterday the shipment would not arrive in time to ship and should have said so. Frankly his lack of proactive damage control is very disappointing and it is very clear they simply do not care about customers. I do thank you for those last few posts with updates. At least I have been able to acquire all the immediate accessories while waiting (screen protectors, 6gb microSD etc.)
mjm,
Yes, there is no certainty that Richard would know exactly when his stock would arrive. When I asked him this same question yesterday -- about the stock he is expecting...he was candid..here is his reply:
Yes. Hopefully early enough so all can be processed for shipping out again
Regards,
Richard
XDA-Developers Store
Even AT&T stores could not forecast precisely when they would receive some of their stock... But I agree that he should have warned customers about stock issues before charging the accounts...
rgds, MN
I ordered on Sep.30 (last sunday) so it's been 6 days since i ordered and i have yet to recieve news yet. When i asked him yesterday he told me what he told you guys, that a shipment was coming in on friday and that all the backorders will be fulfilled. Since i have not recieved a notice, im guessing that the shipment came late and they couldnt send out my kaiser, what sux more is that i live in canada so it'll take a week for me to get mine, so either next friday or the following monday
hmm... mjm2950,
why would there be any lying going on? The next shipment was coming in on Friday, as per the messages, and it did indeed come in on Friday, just not on time to be processed into inventory, prepared for shipping and sent out again. Actually, they were ready, but as you can read in the messages, there was no more DHL pickups at that time.
I feel that even with the issue that it appeared to be in stock (which was corrected), the communication has been great with anyone that mailed and that honest answers where provided. It is a p.i.t.a. to work around the scheduling mishaps with some suppliers and that is what happened with XDA receiving stock on this item.
If you were not happy with the wait, why didn't you just Cancel your order and go elsewhere and pay more? I am sure someone else sitting in the queue would be happy to receive that phone.......
PS: I heard that this issue with the stock of the phone will be fixed with a good and reliable supplier they found and also that they will offer the Tilt with contract sometime next week or so.
Mr Byte
Thank you for you input. I email twice, only one repsonse. The lying was when they sold a product they did not have and charged my card the day of order. Anyway we will never see eye to eye on the service issues. My standards are signifcanly higer across all three of my companies.
mjm2950 said:
Thank you for you input. I email twice, only one repsonse. The lying was when they sold a product they did not have and charged my card the day of order. Anyway we will never see eye to eye on the service issues. My standards are signifcanly higer across all three of my companies.
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To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..
shogunmark said:
To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..
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Click to collapse
yes i had to wait a bit but i was ok with that. cause i have a smile on my face today cause i got my phone. and richard did outstanding responding to all of my inquires as well as one of my co-workers.
same here -- mine arrived today, as promised...there were delays beyond Richard's control, but when the stock finally came on friday, he told me I would receive mine on tuesday and they came early this morning..
I am now play'n
/MN
Recieved mine today as well...just waiting to get the thing charged.
It is the UK version and it came with a U.S. to UK adapter.
shogunmark said:
To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
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Click to collapse
Same here. I manage a services organization.
shogunmark said:
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
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Click to collapse
I think I posted before - there were probably 5 email that I sent to get 2 back. I went as far as to go to the website and use their form just in case something was going whacky.
And like the other poster - the purchase posted mins after I made the purchase. A week later - and it was still not sent. And I got two email giving me the "it's almost here". It wasn't until I sent a "Cancel my Order" that my phone was ready to ship... :-|
shogunmark said:
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..
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It took over 48 hours to post the funds back to my account.
:-(
The other interesting part to this is that I bought a XDA-Membership to go with this to lower the price. That wasn't refunded. I decided not to ask for it to be refunded because I want to support this site.
Free $40 for leading me on for a week.
Mark that against my Premier order from AT&T: Ordered at 1:12AM on Friday night. 2 day fed-ex. Arrived on monday at 11:00 am (a day early).
You don't have to have great customer service when you do what you say you will... .......... ....
-Daniel
dweidman said:
It took over 48 hours to post the funds back to my account.
:-(l
Click to expand...
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.. that is normal. When a credit is issued, it posts some when during the night and it doesn't appear on your account for at least 48 hours. I have seen cases where it even takes more, some warn on 30 days........
Glad you got all working now, with a deprecated Kaiser though
Yea I don't think they were doing any big time investments with your 700 bucks in those 48 hours. Hey they did you a favor you saved what 600 bucks and got the Barbie phone....Good luck with that. There certainly are alot more happy campers with XDA than not. I am certainly very happy ATT was so customer oriented for you and I think you made the right choice in phone for you,,,,,,...... )
d
rec'd Kaiser today, but not accessories
Came home to my phone today. YEAH, It is very nice. But XDA did not ship the car charger I ordered with it. Plenty of room in DHL box. Just emailed them to check on it. Now I will be up late playing with it.
Congrats your going to love it.....
d
Related
I can answer my own question... NOT FROM SIMPLYELECTRONICS.NET
Why?
Trying to deal with them has been harder than performing brain surgery in the dark with one hand tied behind my back.
Ordered a white Note on January 25th. They needed extra identity verification (aka the documents they need to defraud me a month from now). I order from B&H all the time with orders exceeding $2,000 without having to verify my identity.
Fine, I played their game, January 28th rolls around and it can't ship till next week because they are backed up. I tell them forget it, to cancel it, and I will get it from someone else who can do business professionally.
Between January 28-30. I have FOUR comfirmation email cancelling my order from TWO diff reps and from the
[email protected]
email. Now today, February 2, I receive an email that my order has shipped and here is your tracking number...
Scammers folks. Terrible customer service. Been sitting on the phone for ONE HOUR trying to talk to someone live....no one will pick up. No one is returning my emails. I just filed for fraud on my credit card, I will refuse the package when it arrives, telling you guys here, and also prepping my attorney for anything.
SimplyElectronics.net is not professional, not prompt, sketchy, involved in fraud throughout Europe, and by far the worst company I've ever dealt with.
I pretty much agree with you.
I ordered an HTC Flyer last August. It took about two weeks before they sent it out. The tracking code was emailed two days after shipping the parcel. And then DHL decided to f*ck up the delivery - returning the parcel to UK. After a month and a dozen emails I finally got my money back.
On November I noticed that they were selling the Flyer very cheap - around 330€ for the 3G model (here in Finland it's 700€) so I decided to order it again. A few days after the payment I was asked for identification which I sent immediately. Two days after this I was informed that ALL of the 3G Flyers were "damaged" during delivery and couldn't be sold. That's bull****. Another few weeks of waiting and I got my money back.
And then the Note. It took a week to send it, even though the web page says it will be shipped in 1-2 days. Eventually got my Note but it's an HK model and there was no pre-filled warranty card included. So no chance of a possible warranty service here then.
Simplyelectronics appears to have little to none physical stock - all they do is hunt cheap items, ship them to the UK and off to customers. If they advertise a price and run into problems and are unable to purchase the item for a cheap price, they come up with an excuse like the damaged boxes with the Flyer. Different camera forums have also reported similar behaviour.
I won't be purchasing anything from Simplyelectronics anymore.
@justus... I just don't understand why you went back to the same company to do a business again after you experienced hick ups with them... But you dealt with them again buying a note from them ?? I JUST CAN'T SEE ANY VALID REASON AS TO WHY YOU KEPT WENT BACK TO THEM AND GO THROUGH THESE HASSLES YOU DESCRIBED... JUST DON'T UNDERSTAND... REALLY, YOU JUST HAVE TO BLAME YOURSELF FOR GOING BACK TO THAT UNPROFESSIONAL COMPANY FOR A BUSINESS...
FOR ME, IF THAT HAPPENED TO ME.... THAT WILL BE END OF DEALING WITH THEM... THATS IT.... THERE ARE HEAPS OF OTHER RETAILERS OUT THERE SPECIALLY IN ENGLAND WHERE I PURCHASE MY GALAXY NOTE AND NOT ONLY AT GOOD PRICE BUT ONLY TOOK 4 DAYS TO SHIP TO AUSTRALIA....
YOU CAN'T GO WRONG WITH ONLY 4 DAYS IN SHIPPING TO AUSTRALIA FROM ENGLAND.. I MEAN DOMESTIC PARCEL TAKES AROUND 4 DAYS...
mustang2012 said:
@justus... I just don't understand why you went back to the same company to do a business again after you experienced hick ups with them... But you dealt with them again buying a note from them ?? I JUST CAN'T SEE ANY VALID REASON AS TO WHY YOU KEPT WENT BACK TO THEM AND GO THROUGH THESE HASSLES YOU DESCRIBED... JUST DON'T UNDERSTAND... REALLY, YOU JUST HAVE TO BLAME YOURSELF FOR GOING BACK TO THAT UNPROFESSIONAL COMPANY FOR A BUSINESS...
FOR ME, IF THAT HAPPENED TO ME.... THAT WILL BE END OF DEALING WITH THEM... THATS IT.... THERE ARE HEAPS OF OTHER RETAILERS OUT THERE SPECIALLY IN ENGLAND WHERE I PURCHASE MY GALAXY NOTE AND NOT ONLY AT GOOD PRICE BUT ONLY TOOK 4 DAYS TO SHIP TO AUSTRALIA....
YOU CAN'T GO WRONG WITH ONLY 4 DAYS IN SHIPPING TO AUSTRALIA FROM ENGLAND.. I MEAN DOMESTIC PARCEL TAKES AROUND 4 DAYS...
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Caps necessary?...ignorant
mustang2012 said:
@justus... I just don't understand why you went back to the same company to do a business again after you experienced hick ups with them...
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Because at that time they were one of the very few offering the white Note, and since they ship from UK I was able to avoid VAT.
I got mine from Expansys uk. I did have to verify my address but I haven't ordered from them before. Next day delivery though and I was very pleased.
Sent from my GT-N7000 using xda premium
Also ordered mine from eXpansys. Great support, friendly and quick staff. Also, even though online system told me estimated availability was 2-5 business days, I received my package overnight ... and we are talking international shipping!
I am in no way affiliated with eXpansys, nor do I receive monetary compensation for posting my experiences ;-) Just wanted to do a shout-out for awesome service.
Anyone order from expansys usa? I understand that I can totally be impatient whatever but on their website it says if I order before 3pm I can have my device here in 2 days (paid extra for the 2 day shipping).
So I ordered it Sunday night so they would have plenty of time to process my order and get it out today by 3 but its only like 2 hours left and its still not processed or my card charged.
Am I asking too much to be able to ship a phone out in less then 6 hours? I evene emailed them hours ago that if anything was wrong or had any questions that would slow the process down to get a hold of me.
My time is running out to get this shipped out today...Should I just cancel and order from Negri or something?
I ordered mine from Expansys Usa on a Wednesday and it was shipped out the same day, about two hours later, and delivered on Friday. Free shipping too. They may not process any orders that come in over the weekend until Monday, so they are probably playing catch up. But if you paid extra for next day delivery, your order should take precedence.
Oh, by the way, if they say to get your order in by 3PM in order to guarantee same day shipping, it does not necessarily mean that they will ship at 3PM. This is just the cutoff time for orders to be received, but they can still be processed after this time for same day shipping. At least that is how my company works.
I don't know how this store gets good reviews..They haven't replied to any of my emails today and now I've been on hold for over 10min to talk to someone..
Its 4:30 and they still havent processed my order..
I will never buy from this company again..It shouldnt take more then a full day to process a phone order.
I had a similar issue with these guys. They didn't respond to my e-mails either, so I ended up cancelling, FWIW.
Beethoven9th said:
I had a similar issue with these guys. They didn't respond to my e-mails either, so I ended up cancelling, FWIW.
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I researched for a week on where to buy this and they had good reviews from people on here etc..
I would have cancelled but I'm at work and had to hang up after 20min on hold...At this point I don't even want them to have my money but I can't stay on hold to cancel..
I won't even bother emailing them cause apparently they don't bother to reply after a purchase.
MrDSL said:
I researched for a week on where to buy this and they had good reviews from people on here etc..
I would have cancelled but I'm at work and had to hang up after 20min on hold...At this point I don't even want them to have my money but I can't stay on hold to cancel..
I won't even bother emailing them cause apparently they don't bother to reply after a purchase.
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Click to collapse
I bought my note from England website called http://www.clove.co.uk
and I was very happy with their prompt service... I mean it only took 4days to reach here in Australia... I thought their price is also quite competitive...
If you cancelled the transaction with expansys then suggest try this clove company ...
MrDSL said:
I researched for a week on where to buy this and they had good reviews from people on here etc..
I would have cancelled but I'm at work and had to hang up after 20min on hold...At this point I don't even want them to have my money but I can't stay on hold to cancel..
I won't even bother emailing them cause apparently they don't bother to reply after a purchase.
Click to expand...
Click to collapse
I apologize for the lack of service you have received. Please PM me your order ref and I will ensure it is cancelled, or likewise find out what the delay was yesterday.
Corey
EXPANSYS
Hi to all,
I want to share with you what appened last month with fastcardtech site... I already bought a zopo zp100 and I was really satisfy about service so I decide to bought a new one but white.
Reading internet site I saw that two models are available but I was interested only in the completely white one so I ask availability at support center of fastcardtech that confirm by mail the availability.
After two day I release the payment and in a week the phone was shipped.
Where is the problem? The phone received was the other one.
After 1 month they could give me a 3% discount (6USD due to account limitation) on next order that I'll never do cause It's not sure what they will ship.
I didn't report all the mail between us where they wanted to refund (6USD) and after 2 weeks no paiment was released so I asked and they wrote back to call support center...
I'm writing this post cause the site is really cheapest but pay attention cause if there is a problem you'll not have support... In some case you feel victim of a joke...
Bye.
P.S. attacched the chat transcript for all the detail
Sorry for what happened
i faced the same problem they listed a phone with high specification at a high price yet it was just specifications hacked in kernel the phone was not of quality as it was priced i bought it at USD 295 yet other phones of exact spec without hacking kernels were at USD 165 so if you are buying online its better you buy from sites with payments protections like escrow of aliexpress as the product i bought there was real coz it had to wait for my confirmation the payments to be made which force the sellers to be sure of what they are doing.
In fact the item was shipped with very low prices i never requested for which led me to be over taxed as the tax authority had to do it by themselves.
Do NOT FALL VICTIM
THIS WEBSITE>>>fastcardtech.com<<<<<< is BY FAR the most corrupt CHEAP CHINA CELLPHONE website to deal with. They are good at their game, but the end results will have your $$$$ blowing out the window. They lead you on with countless excuses UNTIL YOU GIVE UP..!! And then your out all your money...and even the BAIT of DHL Express Delivery if your stupid enough to believe that.....
I suppose their might be someone out there that actually received something from them, or it is posted online to suppose that may have happened. But I think they have all the bases covered, as they counter any claims and retaliate to cover up their track to LURE MORE SUCKERS LIKE ME...!!
So BEWARE you were warned, unless someone have an actual wants to show their face, NOT CHINESE holding something that proves that this website is legitimate. This is a GRAND SCAM of a website...go ahead and look. Delcious Bait, but DO NOT BITE...Especially HDC Galaxy S III Pro, 8mm thin, yeah...sure....They really like you to bite that big one...and suck out your head.
PLEASE CORRECT ME IF I AM WRONG WITH PICTURES OF YOURSELF, A BOX with a BEAUTIFULLY CLONED CHINA KNOCKOFF and Prove me wrong..THanks..!!
i have read and others have complains for same problems (just google it )
i was about to buy from them but it think i will consider it twice
the posthumous fame[/B] should be re-considered by all Internet Shops
I don't know what to tell everyone, but I ordered from them and didn't have any problem other than I paid $2.99 for them to root the phone which was never done nor refunded.
I used EMS shipping and had my phone within a week; the tracking was a bit wack, but I figured it out and it even worked.
Everything works great on the phone and came as promised. I can't comment on customer service other than they never responded about a refund for the $2.99.
Would I order from them again? Maybe, but you might have to cross your fingers and hope you're lucky but my experience was acceptable.
10 post noobs everywhere!
Sent from my SGH-T989 using xda premium
rubbering said:
THIS WEBSITE>>>fastcardtech.com<<<<<< is BY FAR the most corrupt CHEAP CHINA CELLPHONE website to deal with. They are good at their game, but the end results will have your $$$$ blowing out the window. They lead you on with countless excuses UNTIL YOU GIVE UP..!! And then your out all your money...and even the BAIT of DHL Express Delivery if your stupid enough to believe that.....
I suppose their might be someone out there that actually received something from them, or it is posted online to suppose that may have happened. But I think they have all the bases covered, as they counter any claims and retaliate to cover up their track to LURE MORE SUCKERS LIKE ME...!!
So BEWARE you were warned, unless someone have an actual wants to show their face, NOT CHINESE holding something that proves that this website is legitimate. This is a GRAND SCAM of a website...go ahead and look. Delcious Bait, but DO NOT BITE...Especially HDC Galaxy S III Pro, 8mm thin, yeah...sure....They really like you to bite that big one...and suck out your head.
PLEASE CORRECT ME IF I AM WRONG WITH PICTURES OF YOURSELF, A BOX with a BEAUTIFULLY CLONED CHINA KNOCKOFF and Prove me wrong..THanks..!!
Click to expand...
Click to collapse
Here's one I busted on aPad.tv.com forum; regarding Hyundai T7 Exynos 4 quad-core processor Tablet PC:
me: I ordered 1 a week ago. It was supposed to have been in stock, but when I checked on the status it was still unshipped. I was beginning to wonder if the T7 even existed; so what aPadTVadmin said about them being in stock, makes since now. I guess most of these online stores get all their stuff drop-shipped, am I assuming correct?
aPadTVadmin: I spoke to DP a couple of days ago regarding the T7 for another reason and all T7 units have been shipped out. This was Thursday. If you ordered 1 week ago it would have shipped out nearly same day. I witnessed with my own eyes a large stock of T7 Hyundais being processed for shipping out last time I visited there.
Please give me your order number so I can validate it and check with them for you.
me: BUNCH OF SCAM ARTISTS! I contacted the manufacturer today and found out that they don't even start shipping them until March 7th, 2013. SO THERE'S NO WAY THAT ANYONE EVEN HAS T7'S YET, EXCEPT FOR A FEW ENGINEERING SAMPLES THAT WENT OUT. SO MUCH FOR SEEING THEM WITH YOUR OWN EYES... MORE LIKE LYING OUT OF YOUR OWN MOUTH.
GadgetGreats.com, DealsPrime.com aPadtv; ALL ONE OF THE SAME; SCAMMERS! Also AD PANDAWILL.COM TO THE LIST OF SCAMMERS, INCLUDING EVERBUYING.COM
ALWAYS PAY W/PAYPAL, IN 7 DAYS IF THEY HAVEN'T UPLOADED A TRACEABLE TRACKING #, PAYPAL PUTS A HOLD ON THE PAYMENT,
---------- Post added at 10:17 PM ---------- Previous post was at 09:56 PM ----------
icestage said:
hi to all,
i want to share with you what appened last month with fastcardtech site... I already bought a zopo zp100 and i was really satisfy about service so i decide to bought a new one but white.
Reading internet site i saw that two models are available but i was interested only in the completely white one so i ask availability at support center of fastcardtech that confirm by mail the availability.
After two day i release the payment and in a week the phone was shipped.
Where is the problem? The phone received was the other one.
After 1 month they could give me a 3% discount (6usd due to account limitation) on next order that i'll never do cause it's not sure what they will ship.
I didn't report all the mail between us where they wanted to refund (6usd) and after 2 weeks no paiment was released so i asked and they wrote back to call support center...
I'm writing this post cause the site is really cheapest but pay attention cause if there is a problem you'll not have support... In some case you feel victim of a joke...
Bye.
P.s. Attacched the chat transcript for all the detail
Click to expand...
Click to collapse
this guy who wrote this is also part of the scam; he want's you think that the company actually ships a good product, while the truth is, what you'll get is an imitation of the product you order, if at all that; these guys are all in cahoots, and they're on every forum & youtube video out there. They are good at what they do & once they ship the inferior product, if you return it, you lost all your money, point blank.
aliexpress.com is the best site to buy tablets/phones from china. they have buyer protection, and the money isn't released from your account till you confirm the device is received and working.
Scam
I ran into the FCT trap too. Should have done some more research beforehand .
I ordered an HDC Note 3 clone from them and paid through Paypal. They provided a Singapore shipping number and the next day told me the phone is out of stock and was not shipped. Meaning a fake shipping number was provided. The same time the same phone is still listed on their website as "in stock" and questions of potential customers are answered.
They told me to choose an alternative phone which I did with another HDC N9002. 35$ more expensive which difference I paid. They did not ship, after a number of reminders they however provided again the same (!) fake shipping number as before. So the item was never ever intended to be shipped. They play for time and money to get over the 45 days to launch a Paypal dispute. So be careful.
Currently a dispute for full refund is ongoing.
Stay away from these scammers!
SCAM artists
I'm also getting countless fake shipping numbers regarding broken tablet that I actually received from them.
Beware of FCT!
They are always delaying with shipping (some items they never ship). Their policy is to provide a bit lower prices than the others at first sight and then add extra fees for nothing and eventually ship the item you ordered when it is already outdated.
Fake shipping numbers are their method of delay.
FCT
I recently ordered from FCT and of course before reading all the forums of countless individuals who have been scammed or dooped by these guys.
Anyway after 2 weeks from placing my order I received a tracking number followed by another tracking number 2 days later (weird), then a week later it was scanned into the U.S, 2 or so more days it actually arrived at my door!!! (bing bong)
I was pretty stoked however, once I opened my package (HDC GT N9000 Note3) one thing was missing ...No stylus!! so after numerous calls to these guys via Skype (preferred and only method to contact them) I finally speak to a man who tells me that if I buy another phone they would include the stylus plus a gift free of charge....wait the phone was advertised to include this?? blah blah something shipping he began to ramble on about.... all n all pointless
I'm now a month into having my phone which appears to be pretty effin exact to the Note3 however yesterday my phone just disconnected from my network and will not re-connect. I cannot reach a soul at this place leaving me with a fancy mini internet tab/paperweight/possibly shooting target..
Basically they were great until I gave them my money and the phone is awesome however customer service is a huge key to running any successful business and this is something they LACK.....
GOOD LUCK!
how do you use ems tracking
beefgalore said:
I don't know what to tell everyone, but I ordered from them and didn't have any problem other than I paid $2.99 for them to root the phone which was never done nor refunded.
I used EMS shipping and had my phone within a week; the tracking was a bit wack, but I figured it out and it even worked.
Everything works great on the phone and came as promised. I can't comment on customer service other than they never responded about a refund for the $2.99.
Would I order from them again? Maybe, but you might have to cross your fingers and hope you're lucky but my experience was acceptable.
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i ordered from fct and i have the ems numbers, how do you track, it always give me no information, also, how long does ems take to deliver ?
MrCompleteownage said:
i ordered from fct and i have the ems numbers, how do you track, it always give me no information, also, how long does ems take to deliver ?
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i actually order a week ago and in Monday they send me a tracking number that says no information also... starting to suspect a bit weird 3 days and no tracking....
Fingers crossed..........
Regards FRZ
I want from Google something that will compensate me for the lack of information. I ordered on Tuesday at 8:43 and I have no email stating it shipped or it was back ordered. I don't want money or some free gift. I want a Company the size of google to state they are sorry and explain how mistakes like this happened. Then I want them to state what they are doing on the next product release to avoid this from happening again.
Lil Jones said:
I want from Google something that will compensate me for the lack of information. I ordered on Tuesday at 8:43 and I have no email stating it shipped or it was back ordered. I don't want money or some free gift. I want a Company the size of google to state they are sorry and explain how mistakes like this happened. Then I want them to state what they are doing on the next product release to avoid this from happening again.
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The sense of entitlement is strong with this one.
Id be happy with google credit or a bumper (then I wouldnt get it for even longer)
roughavoc said:
Id be happy with google credit or a bumper (then I wouldnt get it for even longer)
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The bumper is $28 after tax and shipping.
Lil Jones said:
I want from Google something that will compensate me for the lack of information. I ordered on Tuesday at 8:43 and I have no email stating it shipped or it was back ordered. I don't want money or some free gift. I want a Company the size of google to state they are sorry and explain how mistakes like this happened. Then I want them to state what they are doing on the next product release to avoid this from happening again.
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Or else..?
Good luck with that Mr. Jones.
Sent from my Galaxy Nexus using xda app-developers app
Agree. The lack of customer service, lack of information, and utter disregard for their customers during the process, is absolutely UNACCEPTABLE.
I didn't even get a confirmation email, no updates, no status changes, nothing. I got my order in at 11:35:06am EST.
If it wasn't for the play store account status I wouldn't even know I had an order in!
DDeveryday said:
The bumper is $28 after tax and shipping.
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Apple did it for $30 bumpers + tax and shipping for something that really wasn't even an issue.
I think Google can do it... that is if they're not backordered :fingers-crossed::fingers-crossed:
I am very disappointed, I just called google play for the first time to ask about my order, the CSR had nothing to say, I placed my order 10:56 am CST and I am in limbo. I asked for a supervisor and he could not even cancel my order or provide any information. I have been an amazon customer for years and I have never had an issue, their amazon prime 2 day shipping works flawlessly and their customer service is amazing. I can't believe that google has such poor customer service.
enviii said:
Apple did it for $30 bumpers + tax and shipping for something that really wasn't even an issue.
I think Google can do it... that is if they're not backordered :fingers-crossed::fingers-crossed:
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Let's all keep in mind that the bumpers probably cost $0.50 to make and about $3 or $4 to ship.
And I disagree, it was a big issue for me and anyone who ever had to use their phones where they only had 1 or 2 bars of service. But this isn't the time or place.
I don't know about a public apology but they did botch this royally. I'm not some kid who just can't wait till it gets here. But the miscommunication is extreme. My bumper, might I add that I ordered fifteen minutes later has already shipped. My phone, well it's still pending.
And the supervisor I spoke with is speaking at sixty words a minute assuming he knows my issue and he assumes its that I'm just ready to get it (didn't listen to me at all). The truth is, I waited to call, read all of the help info but the problem is it's been the 2 business days and still it has not shipped. Yet my four hundred dollars had been in holding since Tuesday.
At this point it's not possible for it to arrive in the time frame they quoted when I placed the order. For that, all entitlement aside they failed. So they can't cancel the order, nor tell me when it will even ship. Lol, all they say is " if you don't get tracking today call us back". The SAME thing they said yesterday when I called to confirm my order.
The goal of telephone customer service is one call resolution, not to tell someone to call back and start over tomorrow.
Sent from my Nexus 7 using xda app-developers app
bscotth said:
The sense of entitlement is strong with this one.
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Yes I do feel entitled to a little bit of information when I purchase product from one of the largest companies in the world and 72 hours later they have no idea if my order has shipped, sitting in some warehouse or back ordered. I had a 390 dollar hold placed on my account and no info as to what is going on.
Please use one of the existing threads or, better yet, take up your issue with Google not XDA.
Closed
I made an order on the 26/6 where it said that stock was available, a DHL order was created on the 27/7 that stayed on Shipping information received. Contacted DHL after a few days to see where my order was and they said it was never picked up.
Contacted OnePlus Live support, where i found out they did not have stock that's why they did not proceed and was told to wait 48 hours. I did.
After 48 hours my order was still not moving, contacted them again, opened a ticket and been trying to find out where my order is, finally they said that the order was lost and after 1 week of live support and support tickets they tried to resend me the order.
After 3 days that the new order stayed in pending and avoiding my question on "when will the new order be shipped" i opened a ticket in paypal asking for my money back.
It only took them 24h to hold the new order and asking me to close the dispute and as they put it "The system will automatically unhold the order upon ending PayPal dispute. Then the order will be shipped out based on the ETD (estimated time of arrival) you saw when you placed this order."
Thanks but not thanks, after i read https://www.reddit.com/r/oneplus/comments/4twljv/oneplus_three_package_has_arrive_but_without_the/ I will never trust OnePlus again.
#NEVERTRUST rather than #NeverSettle.
I post this here, maybe it will manage to save someone the time and money from dealing with OnePlus and their support deparment.
So why instead of going through all of this misery, didn't you just buy one on Swappa??? There are brand new, never used or opened, as well as lightly used, tested phones, often for the same or less money than ordering one.
I just bought one there; in fact, I have bought my last four phones there -- not a single problem with any of them. Very easy and trouble free way to get a new phone.
Wow I was thinking of buying this phone and canceling the Axon 7 since everyone says this has better performance, but after that story no thank you and the other one who essentially got robbed no thanks. Loving ZTE.
some people unfortunately have some bad luck and bad experiences, just b/c this happened to him does not mean it will happen to you, some people just dont have things go right for them, i don't think u should not get the phone off of his bad luck, that is just the way life works, somethings works for people and somethings don't, i had a great experience, i work for at&t mobility and i encounter people who do have such bad luck and we can't do anything for b/c of certain circumstances and yet for some others we can work wonders for. I think it just so crazy how life is on how somethings work out for some people and somethings just go so wrong for people. You just gotta find out what works great for u
it's strange that it was marked as "in stock" because I ordered mine on June 21th (shipping to France) and before I paid it was clearly marked that estimated shipping date was for June 30th, so 9th day later, plus 7 days for DHL shipping.
Anyway I had to go in another country for 2 weeks and sent it to my parents home.
In the end they sent it on June 27th, so 3 days ahead of estimated shipping date and DHL was long as it was told.
On your invoice, what is the "estimated dispatch date"? their stock may differ by continent but for Europe stock was already low.
Anyway you don't need to warn European buyers as it's not possible to order op3 for most European countries, until end of September I think.
This could have been the 2nd OnePlus 3 i ordered from them. The 1st one came within 3 days when they first announced it. Everything went just fine and i was pretty pleased with the phone itself.
In this case i had to go through the process with their so-called "Customer Support", which is one of worse situations I've ever been through and person after person I've talked to in order to solve this was giving me the same answer "Wait 24/48 hours more". This was going more than a week.
@Le_Zouave It said in stock that's why i continued from them and not from any other website, better of getting the product from the source - i guess. Plus, In the ticket when finally the decided that my order was not send, i asked if it would be send "NOW" proceed, if not refund me 'PLEASE', they continued with the 2nd order which stayed pending for 3 days.
@zulu657 I would have bought it from any other website that supported shipping to Cyprus - my country, but since it showed "in stock" and i my previous device came within 3 days i thought "why not".
Point here is, If everything goes as it should then you might get the products you ordered, IF anything goes wrong and you have to solve it with their Support center, then i feel bad for you.
genoxide said:
Read this before ordering.. [OnePlus Support horror story]
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Nah man, already bought 3 phones from this company and they're pretty chill
Mine was fine. Enough said. Scare tactics. Are you paid by a competitor?
Also got mine within 3 days. I was really surprised at how fast it was delivered. On the other hand I have been waiting for a delivery from America (I'm in Austria) for nearly a month. Sometimes the packages get held in customs and can stay there for weeks. Either way a bit of patience if all you need. No point getting all worked up over something so petty. First world problems, am I right? Lol
But still...
This phone is a beast...
Nevermind the cs. All cs are almost the same they are like robots programmed to say what they are about to say.
To answer all,
@GeneralDisaray2 not paid by anyone. Just sharing my 2nd OP3 experience with all of you.
@camdadeye291 First OP3 i ordered as soon as it got announced came in 3 days, was as surprised as you. But as soon as i had to contact their support center for my 2nd order to solve my issue it all went to hell. Plus i would not call losing 500€ a 'first world problem'.
@marc_ecko28 The phone itself is one of the best i ever owned, that's why i ordered this 2nd one along with more cases.
genoxide said:
To answer all,
@GeneralDisaray2 not paid by anyone. Just sharing my 2nd OP3 experience with all of you.
@camdadeye291 First OP3 i ordered as soon as it got announced came in 3 days, was as surprised as you. But as soon as i had to contact their support center for my 2nd order to solve my issue it all went to hell. Plus i would not call losing 500€ a 'first world problem'.
@marc_ecko28 The phone itself is one of the best i ever owned, that's why i ordered this 2nd one along with more cases.
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Like I said a bit of patience is all that is needed, I'm sure it will be resolved. Still a first world problem.
For me all went smooth, even came earlier than estimated time, shipped to Croatia and in ten days after placed order I got it. No problems or anything whatsoever.
i bought total of 3 oneplus.3 never had issue. one phonr was even in my hands 2 days after payment which is insane
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
genoxide said:
I made an order on the 26/6 where it said that stock was available, a DHL order was created on the 27/7 that stayed on Shipping information received. Contacted DHL after a few days to see where my order was and they said it was never picked up.
Contacted OnePlus Live support, where i found out they did not have stock that's why they did not proceed and was told to wait 48 hours. I did.
After 48 hours my order was still not moving, contacted them again, opened a ticket and been trying to find out where my order is, finally they said that the order was lost and after 1 week of live support and support tickets they tried to resend me the order.
After 3 days that the new order stayed in pending and avoiding my question on "when will the new order be shipped" i opened a ticket in paypal asking for my money back.
It only took them 24h to hold the new order and asking me to close the dispute and as they put it "The system will automatically unhold the order upon ending PayPal dispute. Then the order will be shipped out based on the ETD (estimated time of arrival) you saw when you placed this order."
Thanks but not thanks, after i read https://www.reddit.com/r/oneplus/comments/4twljv/oneplus_three_package_has_arrive_but_without_the/ I will never trust OnePlus again.
#NEVERTRUST rather than #NeverSettle.
I post this here, maybe it will manage to save someone the time and money from dealing with OnePlus and their support deparment.
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Click to collapse
At first, my phone took longer than stated but I didn't logon to XDA and write a negative review about the situation. Nothing is guaranteed in life except taxes and death! Stuff you order on Amazon Prime - not guaranteed to get to you the next day. The game you purchased from GameStop or Best Buy - not guaranteed to get to you by the stated time and date. The phone you bought from OnePlus - not guaranteed to get to you by the date and time given. I think you missed the part where OnePlus halted sales of the OnePlus 3 due them not being able to meet demand - due to the devices popularity? Guys, please don't be phased by this account of "bad luck". What happened to this guys is not guaranteed to happen to you.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
speedyjay said:
At first, my phone took longer than stated but I didn't logon to XDA and write a negative review about the situation. Nothing is guaranteed in life except taxes and death! Stuff you order on Amazon Prime - not guaranteed to get to you the next day. The game you purchased from GameStop or Best Buy - not guaranteed to get to you by the stated time and date. The phone you bought from OnePlus - not guaranteed to get to you by the date and time given. I think you missed the part where OnePlus halted sales of the OnePlus 3 due them not being able to meet demand - due to the devices popularity? Guys, please don't be phased by this account of "bad luck". What happened to this guys is not guaranteed to happen to you.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
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The phone did not take longer, it never came since the 26/7. Actually, it was never packed but they just created a DHL ticket for pickup and that's it. I did not post this to inform people about OnePlus' lack of stock, but to share my experience with their Support deparment.
I had delays with products that i ordered from the Internet, but as soon as i contacted the company they handled it, like any company that respects their customers would. OnePlus support did not.
What i saw from their support department is keep the customer waiting. At least that what they showed me. It was not with 1 guy of their support, but with most of them, only 2 guys that i spoke with in live support actually came clear and i respect that.
The order was made before OnePlus came out in public and halt the sales, but that again plays no role as again I'm saying that my issue is not with their lack of stock, but with their lack of support and respect for their customers.
Was it bad luck? Yes. Will this happen to anyone else? Hope not. But in the case it happens and you need to contact their customer support, I feel bad for you.
genoxide said:
The phone did not take longer, it never came since the 26/7. Actually, it was never packed but they just created a DHL ticket for pickup and that's it. I did not post this to inform people about OnePlus' lack of stock, but to share my experience with their Support deparment.
I had delays with products that i ordered from the Internet, but as soon as i contacted the company they handled it, like any company that respects their customers would. OnePlus support did not.
What i saw from their support department is keep the customer waiting. At least that what they showed me. It was not with 1 guy of their support, but with most of them, only 2 guys that i spoke with in live support actually came clear and i respect that.
The order was made before OnePlus came out in public and halt the sales, but that again plays no role as again I'm saying that my issue is not with their lack of stock, but with their lack of support and respect for their customers.
Was it bad luck? Yes. Will this happen to anyone else? Hope not. But in the case it happens and you need to contact their customer support, I feel bad for you.
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Have you received your device?
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
speedyjay said:
Have you received your device?
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
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Nope. I opened a case with Paypal for a refund 4 days ago.
I still wouldn't go as far as to say that this is appalling service. It's just a classic case of bad luck. Not every company has made their millions abiding by the book. If companies didn't make mistakes, they'd definitely be something wrong.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app