Database Develop

xda store Kaiser shipping update?

Begining to lose all faith in XDA Store. Ordered 8 days ago as "in stock". Not shipped. Emailed Richard yesterday. He responded they were expecting shipment today to fill all backorders and have extras. The day is now over, no email of shipment notice. Furthermore the Kaiser model has apparently been removed from their site. I can only believe Richard lied in his email. That they do not know when any kaisers will be received. Any shipment they would be recieving would have its own tracking, delivery date should not be suspect. XDA store fraudulently took my money and does not care the in the least about its customers. Richard knows exactly who is waiting for their paid merchandise and does not have the decency to tell them they have problems. Is any one else waiting for a shipment from XDA? All of you that received yours apparently were simply lucky. The Kaiser is available from other vendors (yes, at higher price) and he has prevented me from ordering elsewhere. VERY Low class outfit.

The day is not over for them as I was notified at 9 or 10PM the day mine shipped. I would email Richard again and just ask if they came in and did yours ship. Pretty simple.
d

this is what i received from him around 4pm EST:
yes, they came in just a while ago... over the cutoff time @ the
warehouse (1::30pm EDT) . I begged them to please process them and they
will do their best.
Good news is that they come with the TomTom and the US adapter for the
plug.
Regards
Richard
XDA-Developers Store

the latest update....at 8.30pm EST
seems like they were not able to ship them out as DHL already had done
their last pickup for the day. this means you will have it for sure have
it on Tuesday.

MannyNoela said:
the latest update....at 8.30pm EST
seems like they were not able to ship them out as DHL already had done
their last pickup for the day. this means you will have it for sure have
it on Tuesday.
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Click to collapse
what i got as well. im ok with that. i ordered on friday last week so i feel your pain.

mjm2950 said:
Begining to lose all faith in XDA Store. Ordered 8 days ago as "in stock". Not shipped. Emailed Richard yesterday. He responded they were expecting shipment today to fill all backorders and have extras. The day is now over, no email of shipment notice. Furthermore the Kaiser model has apparently been removed from their site. I can only believe Richard lied in his email. That they do not know when any kaisers will be received. Any shipment they would be recieving would have its own tracking, delivery date should not be suspect. XDA store fraudulently took my money and does not care the in the least about its customers. Richard knows exactly who is waiting for their paid merchandise and does not have the decency to tell them they have problems. Is any one else waiting for a shipment from XDA? All of you that received yours apparently were simply lucky. The Kaiser is available from other vendors (yes, at higher price) and he has prevented me from ordering elsewhere. VERY Low class outfit.
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This sounds a bit harsh to me. I ordered from them just a few days ago. I haven’t received any info back from Richard yet but lets be realistic....this phone is a VERY hot item and I am sure he is inundated with requests like "I ordered 10 minutes ago....can you send me my tracking number..etc, etc,etc"
Getting items shipped to the U.S. like this is not just a piece of cake. It takes a bit of time and a bit more patience. I have no affiliation with store.xda in any way but just think that the assumption that someone lied to you because you haven’t received an email from them is a bit presumptuous. So is the assumption that other stores have them available to ship immediately.
"The key to everything is patience....You get the chicken by hatching the egg..not by smashing it"
just my 2cents.

thank you
My main business is a an investment advisor. I am held to very high service standards by government agencies (your investment results may vary oower). I can not tell people i have something, charge them for it and not give it to them and stay in business very long. Frankly the few dollars I saved was not worth it. Richard knew yesterday the shipment would not arrive in time to ship and should have said so. Frankly his lack of proactive damage control is very disappointing and it is very clear they simply do not care about customers. I do thank you for those last few posts with updates. At least I have been able to acquire all the immediate accessories while waiting (screen protectors, 6gb microSD etc.)

mjm,
Yes, there is no certainty that Richard would know exactly when his stock would arrive. When I asked him this same question yesterday -- about the stock he is expecting...he was candid..here is his reply:
Yes. Hopefully early enough so all can be processed for shipping out again
Regards,
Richard
XDA-Developers Store
Even AT&T stores could not forecast precisely when they would receive some of their stock... But I agree that he should have warned customers about stock issues before charging the accounts...
rgds, MN

I ordered on Sep.30 (last sunday) so it's been 6 days since i ordered and i have yet to recieve news yet. When i asked him yesterday he told me what he told you guys, that a shipment was coming in on friday and that all the backorders will be fulfilled. Since i have not recieved a notice, im guessing that the shipment came late and they couldnt send out my kaiser, what sux more is that i live in canada so it'll take a week for me to get mine, so either next friday or the following monday

hmm... mjm2950,
why would there be any lying going on? The next shipment was coming in on Friday, as per the messages, and it did indeed come in on Friday, just not on time to be processed into inventory, prepared for shipping and sent out again. Actually, they were ready, but as you can read in the messages, there was no more DHL pickups at that time.
I feel that even with the issue that it appeared to be in stock (which was corrected), the communication has been great with anyone that mailed and that honest answers where provided. It is a p.i.t.a. to work around the scheduling mishaps with some suppliers and that is what happened with XDA receiving stock on this item.
If you were not happy with the wait, why didn't you just Cancel your order and go elsewhere and pay more? I am sure someone else sitting in the queue would be happy to receive that phone.......
PS: I heard that this issue with the stock of the phone will be fixed with a good and reliable supplier they found and also that they will offer the Tilt with contract sometime next week or so.

Mr Byte
Thank you for you input. I email twice, only one repsonse. The lying was when they sold a product they did not have and charged my card the day of order. Anyway we will never see eye to eye on the service issues. My standards are signifcanly higer across all three of my companies.

mjm2950 said:
Thank you for you input. I email twice, only one repsonse. The lying was when they sold a product they did not have and charged my card the day of order. Anyway we will never see eye to eye on the service issues. My standards are signifcanly higer across all three of my companies.
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Click to collapse
To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..

shogunmark said:
To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..
Click to expand...
Click to collapse
yes i had to wait a bit but i was ok with that. cause i have a smile on my face today cause i got my phone. and richard did outstanding responding to all of my inquires as well as one of my co-workers.

same here -- mine arrived today, as promised...there were delays beyond Richard's control, but when the stock finally came on friday, he told me I would receive mine on tuesday and they came early this morning..
I am now play'n
/MN

Recieved mine today as well...just waiting to get the thing charged.
It is the UK version and it came with a U.S. to UK adapter.

shogunmark said:
To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
Click to expand...
Click to collapse
Same here. I manage a services organization.
shogunmark said:
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
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Click to collapse
I think I posted before - there were probably 5 email that I sent to get 2 back. I went as far as to go to the website and use their form just in case something was going whacky.
And like the other poster - the purchase posted mins after I made the purchase. A week later - and it was still not sent. And I got two email giving me the "it's almost here". It wasn't until I sent a "Cancel my Order" that my phone was ready to ship... :-|
shogunmark said:
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..
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Click to collapse
It took over 48 hours to post the funds back to my account.
:-(
The other interesting part to this is that I bought a XDA-Membership to go with this to lower the price. That wasn't refunded. I decided not to ask for it to be refunded because I want to support this site.
Free $40 for leading me on for a week.
Mark that against my Premier order from AT&T: Ordered at 1:12AM on Friday night. 2 day fed-ex. Arrived on monday at 11:00 am (a day early).
You don't have to have great customer service when you do what you say you will... .......... ....
-Daniel

dweidman said:
It took over 48 hours to post the funds back to my account.
:-(l
Click to expand...
Click to collapse
.. that is normal. When a credit is issued, it posts some when during the night and it doesn't appear on your account for at least 48 hours. I have seen cases where it even takes more, some warn on 30 days........
Glad you got all working now, with a deprecated Kaiser though

Yea I don't think they were doing any big time investments with your 700 bucks in those 48 hours. Hey they did you a favor you saved what 600 bucks and got the Barbie phone....Good luck with that. There certainly are alot more happy campers with XDA than not. I am certainly very happy ATT was so customer oriented for you and I think you made the right choice in phone for you,,,,,,...... )
d

rec'd Kaiser today, but not accessories
Came home to my phone today. YEAH, It is very nice. But XDA did not ship the car charger I ordered with it. Plenty of room in DHL box. Just emailed them to check on it. Now I will be up late playing with it.

Congrats your going to love it.....
d

Issues with fastcardtech

Hi to all,
I want to share with you what appened last month with fastcardtech site... I already bought a zopo zp100 and I was really satisfy about service so I decide to bought a new one but white.
Reading internet site I saw that two models are available but I was interested only in the completely white one so I ask availability at support center of fastcardtech that confirm by mail the availability.
After two day I release the payment and in a week the phone was shipped.
Where is the problem? The phone received was the other one.
After 1 month they could give me a 3% discount (6USD due to account limitation) on next order that I'll never do cause It's not sure what they will ship.
I didn't report all the mail between us where they wanted to refund (6USD) and after 2 weeks no paiment was released so I asked and they wrote back to call support center...
I'm writing this post cause the site is really cheapest but pay attention cause if there is a problem you'll not have support... In some case you feel victim of a joke...
Bye.
P.S. attacched the chat transcript for all the detail

Sorry for what happened
i faced the same problem they listed a phone with high specification at a high price yet it was just specifications hacked in kernel the phone was not of quality as it was priced i bought it at USD 295 yet other phones of exact spec without hacking kernels were at USD 165 so if you are buying online its better you buy from sites with payments protections like escrow of aliexpress as the product i bought there was real coz it had to wait for my confirmation the payments to be made which force the sellers to be sure of what they are doing.
In fact the item was shipped with very low prices i never requested for which led me to be over taxed as the tax authority had to do it by themselves.

Do NOT FALL VICTIM
THIS WEBSITE>>>fastcardtech.com<<<<<< is BY FAR the most corrupt CHEAP CHINA CELLPHONE website to deal with. They are good at their game, but the end results will have your $$$$ blowing out the window. They lead you on with countless excuses UNTIL YOU GIVE UP..!! And then your out all your money...and even the BAIT of DHL Express Delivery if your stupid enough to believe that.....
I suppose their might be someone out there that actually received something from them, or it is posted online to suppose that may have happened. But I think they have all the bases covered, as they counter any claims and retaliate to cover up their track to LURE MORE SUCKERS LIKE ME...!!
So BEWARE you were warned, unless someone have an actual wants to show their face, NOT CHINESE holding something that proves that this website is legitimate. This is a GRAND SCAM of a website...go ahead and look. Delcious Bait, but DO NOT BITE...Especially HDC Galaxy S III Pro, 8mm thin, yeah...sure....They really like you to bite that big one...and suck out your head.
PLEASE CORRECT ME IF I AM WRONG WITH PICTURES OF YOURSELF, A BOX with a BEAUTIFULLY CLONED CHINA KNOCKOFF and Prove me wrong..THanks..!!

i have read and others have complains for same problems (just google it )
i was about to buy from them but it think i will consider it twice
the posthumous fame[/B] should be re-considered by all Internet Shops

I don't know what to tell everyone, but I ordered from them and didn't have any problem other than I paid $2.99 for them to root the phone which was never done nor refunded.
I used EMS shipping and had my phone within a week; the tracking was a bit wack, but I figured it out and it even worked.
Everything works great on the phone and came as promised. I can't comment on customer service other than they never responded about a refund for the $2.99.
Would I order from them again? Maybe, but you might have to cross your fingers and hope you're lucky but my experience was acceptable.

10 post noobs everywhere!

Sent from my SGH-T989 using xda premium

rubbering said:
THIS WEBSITE>>>fastcardtech.com<<<<<< is BY FAR the most corrupt CHEAP CHINA CELLPHONE website to deal with. They are good at their game, but the end results will have your $$$$ blowing out the window. They lead you on with countless excuses UNTIL YOU GIVE UP..!! And then your out all your money...and even the BAIT of DHL Express Delivery if your stupid enough to believe that.....
I suppose their might be someone out there that actually received something from them, or it is posted online to suppose that may have happened. But I think they have all the bases covered, as they counter any claims and retaliate to cover up their track to LURE MORE SUCKERS LIKE ME...!!
So BEWARE you were warned, unless someone have an actual wants to show their face, NOT CHINESE holding something that proves that this website is legitimate. This is a GRAND SCAM of a website...go ahead and look. Delcious Bait, but DO NOT BITE...Especially HDC Galaxy S III Pro, 8mm thin, yeah...sure....They really like you to bite that big one...and suck out your head.
PLEASE CORRECT ME IF I AM WRONG WITH PICTURES OF YOURSELF, A BOX with a BEAUTIFULLY CLONED CHINA KNOCKOFF and Prove me wrong..THanks..!!
Click to expand...
Click to collapse
Here's one I busted on aPad.tv.com forum; regarding Hyundai T7 Exynos 4 quad-core processor Tablet PC:
me: I ordered 1 a week ago. It was supposed to have been in stock, but when I checked on the status it was still unshipped. I was beginning to wonder if the T7 even existed; so what aPadTVadmin said about them being in stock, makes since now. I guess most of these online stores get all their stuff drop-shipped, am I assuming correct?
aPadTVadmin: I spoke to DP a couple of days ago regarding the T7 for another reason and all T7 units have been shipped out. This was Thursday. If you ordered 1 week ago it would have shipped out nearly same day. I witnessed with my own eyes a large stock of T7 Hyundais being processed for shipping out last time I visited there.
Please give me your order number so I can validate it and check with them for you.
me: BUNCH OF SCAM ARTISTS! I contacted the manufacturer today and found out that they don't even start shipping them until March 7th, 2013. SO THERE'S NO WAY THAT ANYONE EVEN HAS T7'S YET, EXCEPT FOR A FEW ENGINEERING SAMPLES THAT WENT OUT. SO MUCH FOR SEEING THEM WITH YOUR OWN EYES... MORE LIKE LYING OUT OF YOUR OWN MOUTH.
GadgetGreats.com, DealsPrime.com aPadtv; ALL ONE OF THE SAME; SCAMMERS! Also AD PANDAWILL.COM TO THE LIST OF SCAMMERS, INCLUDING EVERBUYING.COM
ALWAYS PAY W/PAYPAL, IN 7 DAYS IF THEY HAVEN'T UPLOADED A TRACEABLE TRACKING #, PAYPAL PUTS A HOLD ON THE PAYMENT,
---------- Post added at 10:17 PM ---------- Previous post was at 09:56 PM ----------
icestage said:
hi to all,
i want to share with you what appened last month with fastcardtech site... I already bought a zopo zp100 and i was really satisfy about service so i decide to bought a new one but white.
Reading internet site i saw that two models are available but i was interested only in the completely white one so i ask availability at support center of fastcardtech that confirm by mail the availability.
After two day i release the payment and in a week the phone was shipped.
Where is the problem? The phone received was the other one.
After 1 month they could give me a 3% discount (6usd due to account limitation) on next order that i'll never do cause it's not sure what they will ship.
I didn't report all the mail between us where they wanted to refund (6usd) and after 2 weeks no paiment was released so i asked and they wrote back to call support center...
I'm writing this post cause the site is really cheapest but pay attention cause if there is a problem you'll not have support... In some case you feel victim of a joke...
Bye.
P.s. Attacched the chat transcript for all the detail
Click to expand...
Click to collapse
this guy who wrote this is also part of the scam; he want's you think that the company actually ships a good product, while the truth is, what you'll get is an imitation of the product you order, if at all that; these guys are all in cahoots, and they're on every forum & youtube video out there. They are good at what they do & once they ship the inferior product, if you return it, you lost all your money, point blank.

aliexpress.com is the best site to buy tablets/phones from china. they have buyer protection, and the money isn't released from your account till you confirm the device is received and working.

Scam
I ran into the FCT trap too. Should have done some more research beforehand .
I ordered an HDC Note 3 clone from them and paid through Paypal. They provided a Singapore shipping number and the next day told me the phone is out of stock and was not shipped. Meaning a fake shipping number was provided. The same time the same phone is still listed on their website as "in stock" and questions of potential customers are answered.
They told me to choose an alternative phone which I did with another HDC N9002. 35$ more expensive which difference I paid. They did not ship, after a number of reminders they however provided again the same (!) fake shipping number as before. So the item was never ever intended to be shipped. They play for time and money to get over the 45 days to launch a Paypal dispute. So be careful.
Currently a dispute for full refund is ongoing.
Stay away from these scammers!

SCAM artists
I'm also getting countless fake shipping numbers regarding broken tablet that I actually received from them.
Beware of FCT!
They are always delaying with shipping (some items they never ship). Their policy is to provide a bit lower prices than the others at first sight and then add extra fees for nothing and eventually ship the item you ordered when it is already outdated.
Fake shipping numbers are their method of delay.

FCT
I recently ordered from FCT and of course before reading all the forums of countless individuals who have been scammed or dooped by these guys.
Anyway after 2 weeks from placing my order I received a tracking number followed by another tracking number 2 days later (weird), then a week later it was scanned into the U.S, 2 or so more days it actually arrived at my door!!! (bing bong)
I was pretty stoked however, once I opened my package (HDC GT N9000 Note3) one thing was missing ...No stylus!! so after numerous calls to these guys via Skype (preferred and only method to contact them) I finally speak to a man who tells me that if I buy another phone they would include the stylus plus a gift free of charge....wait the phone was advertised to include this?? blah blah something shipping he began to ramble on about.... all n all pointless
I'm now a month into having my phone which appears to be pretty effin exact to the Note3 however yesterday my phone just disconnected from my network and will not re-connect. I cannot reach a soul at this place leaving me with a fancy mini internet tab/paperweight/possibly shooting target..
Basically they were great until I gave them my money and the phone is awesome however customer service is a huge key to running any successful business and this is something they LACK.....
GOOD LUCK!

how do you use ems tracking
beefgalore said:
I don't know what to tell everyone, but I ordered from them and didn't have any problem other than I paid $2.99 for them to root the phone which was never done nor refunded.
I used EMS shipping and had my phone within a week; the tracking was a bit wack, but I figured it out and it even worked.
Everything works great on the phone and came as promised. I can't comment on customer service other than they never responded about a refund for the $2.99.
Would I order from them again? Maybe, but you might have to cross your fingers and hope you're lucky but my experience was acceptable.
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Click to collapse
i ordered from fct and i have the ems numbers, how do you track, it always give me no information, also, how long does ems take to deliver ?

MrCompleteownage said:
i ordered from fct and i have the ems numbers, how do you track, it always give me no information, also, how long does ems take to deliver ?
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Click to collapse
i actually order a week ago and in Monday they send me a tracking number that says no information also... starting to suspect a bit weird 3 days and no tracking....
Fingers crossed..........
Regards FRZ

Refund shipping

Anyone got google to refund the $20 shipping?
I'm on hold with google right now.
If they dont waive shipping, I am cancelling.
If they won't cancel, I will call my credit card company.
UPDATE 2:
They cancelled my order.... I didn't even ask for it to be cancelled.
I asked if they can waive the shipping due to the delays.
Guess not.....
Guess I just wait now and get it cheaper of kijiji in a month or two.
EDIT: UPDATE
The person told me she doesn't have the ability to do a refund on shipping.
She has sent an email to the billing department. They will let me know I guess.
She also told me that if I reject the delivery and have it sent back to sender, I will get a FULL refund INCLUDING SHIPPING.
I told here it's not in written (just like the 1year warranty claim). She said sorry she doesn't know all the details blah blah blah.
TLDR: If they don't refund the shipping, I am calling my credit card company.

THS1989 said:
Anyone got google to refund the $20 shipping?
I'm on hold with google right now.
If they dont waive shipping, I am cancelling.
If they won't cancel, I will call my credit card company.
Click to expand...
Click to collapse
Please post if you have any success in doing this. I'm interested as well.

i emailed them regarding shipping too, asking for a refund.
pre-order on 2nd day its announced, paid $20 for 2-days shipping. it's being shipped yesterday and will reach my door on the 23rd??????
UNACCEPTABLE, GOOGLE.

^^ Isn't that a UPS issue then?
Has your unit shipped yet? (OP)

Blainedh said:
^^ Isn't that a UPS issue then?
Has your unit shipped yet? (OP)
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Every time I order 2 day shipping from Amazon (often), it always gets to my door within 2 days. UPS or USPS, it doesn't matter; it just gets here. Being told my device would ship today at the latest by their CS reps and then being emailed that it will get here by the end of next week is unacceptable for $20 shipping. It makes no sense and our shipping costs should be refunded; they were inordinately high in the first place, and now they're not even for 2 day shipping for many people.

The shipping debacle was UPS's fault. I pre-ordered but ended up buying mine from same club. After receiving the package yesterday, its pretty evident Google just shipped pallets of N7's to UPS at which point UPS was responsible for packaging and labeling them for individual customers.
Perhaps Google isn't the villain we are all making them out to be with this ordeal...
Sent from my Nexus 7 using xda app-developers app

soldeus said:
The shipping debacle was UPS's fault. I pre-ordered but ended up buying mine from same club. After receiving the package yesterday, its pretty evident Google just shipped pallets of N7's to UPS at which point UPS was responsible for packaging and labeling them for individual customers.
Perhaps Google isn't the villain we are all making them out to be with this ordeal...
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
if there's any shred of truth to this, i'd still be barking up Google as the seller who's responsible for getting my product to my hands.
UPS suck. surprise. but what's Google gonna do about it??

Got an update. Posted up top.

R3dbeaver said:
if there's any shred of truth to this, i'd still be barking up Google as the seller who's responsible for getting my product to my hands.
UPS suck. surprise. but what's Google gonna do about it??
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Click to collapse
The shipping issue is completely Google; UPS ship it at the speed required and paid for by Google. They're only doing what their customer has asked them to do. I've spoken with UPS staff and they've been incredibly helpful.
Mine is being shipped UPS Standard which means it will take a week to get to me. I will almost certainly be refusing the delivery next week.

THS1989 said:
She also told me that if I reject the delivery and have it sent back to sender, I will get a FULL refund INCLUDING SHIPPING.
Click to expand...
Click to collapse
nice.
as much as it pains me, i might be rejecting my delivery too unless i got a $20 refund credit from Google.

They cancelled my order.........
I asked if they can waive the shipping due to the delays.
Guess not.....

R3dbeaver said:
if there's any shred of truth to this, i'd still be barking up Google as the seller who's responsible for getting my product to my hands.
UPS suck. surprise. but what's Google gonna do about it??
Click to expand...
Click to collapse
While this maybe true for the $14 they charged me for 2 day shipping they should have at least gone with FedEx. Anyhow enough complaining I already got my Nexus 7 yesterday.

cancelled my order....but it still arrived?

Just thought I tell you that I cancelled my order for the 8 gig model post two days after I ordered it but then yesterday received an email stating that the thing was on its way over to me and arrived this morning???

Idk. Contact google again?
Sent from my Nexus 7 using xda premium

If you have not been charged then woo hoo

Jordanooo said:
If you have not been charged then woo hoo
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Click to collapse
+1 free Nexus 7? Unless Google storms your house...
Sent from my i777 using xda app-developers app

n7 delivered and your credit card charged: if you have a copy of order cancelation, use it for a chargeback with your credit card company. keep n7.
n7 delivered and you're credit card NOT charged: keep n7.
Good luck!

Let us know if you still got charged!

I tried to cancel my order but Google rep told me it had to be done within 60 minutes. It was nor really an issue because after I had bought a 16gig N7 at Sam's (saving about $20) the monet was not there for them to charge my account.
I called my bank and they told me there would be no nsf fee. No problems as far as I am concerned.
Google should fulfill pre-orders before sending them to retail outlets
Cen5
Sent from my Transformer TF101 using Tapatalk 2

If its free and you're not charged, why haven't you deleted this post yet??

skynoir said:
n7 delivered and your credit card charged: if you have a copy of order cancelation, use it for a chargeback with your credit card company. keep n7.
n7 delivered and you're credit card NOT charged: keep n7.
Good luck!
Click to expand...
Click to collapse
Steal N7? People have no morals or ethics. It's disgusting.
The Truth of the matter is Google specifically stated in their terms and conditions of sale that there were no cancellations. As you are unlikely to have cancelled by phone (because they wouldn't let you) you have probably just used the support web page and sent it in. That isn't valid, your order is still good.
Correct way to move forward now is to phone them and request a return which they have said they will do if you have not opened the package.
The important thing to realise is that right now you have the device you ordered. Google's card processing system is catching up. If you have not been charged you you will be soon.

glowworm62 said:
Steal N7? People have no morals or ethics. It's disgusting.
The Truth of the matter is Google specifically stated in their terms and conditions of sale that there were no cancellations. As you are unlikely to have cancelled by phone (because they wouldn't let you) you have probably just used the support web page and sent it in. That isn't valid, your order is still good.
Correct way to move forward now is to phone them and request a return which they have said they will do if you have not opened the package.
The important thing to realise is that right now you have the device you ordered. Google's card processing system is catching up. If you have not been charged you you will be soon.
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I didn't think they're was a cancel online, I did mine by having them call me, and even the first rep didn't do that right.
Eventually I called back and a different rep said my request to cancel never happened even though the first rep days before said he did it.
Second rep did it again and sent it off to the appropriate people. 24-48 hours later, I received email confirmation including the order number, was cancelled.
Sent from my PC36100 using Tapatalk 2

WhiteiceDMSTech said:
Second rep did it again and sent it off to the appropriate people. 24-48 hours later, I received email confirmation including the order number, was cancelled.
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In that case you have a good set of history to now request they come at their expense and pick it up and return your money (if charged).
It would be nicer if the delays were not 60 minutes ha as a result of the level of borkedness of this release! Good luck.

If it says it was cancelled, you will probably get a knock on the door from a UPS guy saying that you have a shipping request. You can either a) say no, keep the tablet, get charged or b) give it to him, wait 2 weeks, get a refund from google)

All you can do now is either return the package unopened to UPS (You have 5 days) or sell it on Ebay.

TahrirSquare said:
All you can do now is either return the package unopened to UPS (You have 5 days) or sell it on Ebay.
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Why sell it? You would get less than you paid for it. Return it

dirtyfingers said:
Why sell it? You would get less than you paid for it. Return it
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No way he can get less than what he paid for it, they're all selling for a profit now. plus he might get his money faster since google refund will take a couple of weeks. However if he doesn't sell it he's stuck with it.

dirtyfingers said:
Why sell it? You would get less than you paid for it. Return it
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you can sell it for any price you want

glowworm62 said:
Steal N7? People have no morals or ethics. It's disgusting.
The Truth of the matter is Google specifically stated in their terms and conditions of sale that there were no cancellations. As you are unlikely to have cancelled by phone (because they wouldn't let you) you have probably just used the support web page and sent it in. That isn't valid, your order is still good.
Correct way to move forward now is to phone them and request a return which they have said they will do if you have not opened the package.
The important thing to realise is that right now you have the device you ordered. Google's card processing system is catching up. If you have not been charged you you will be soon.
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Thanks for the reply
I contacted google last night and they said that they would send a email regarding shipping however, this has still not arrived. I then proceeded to put a complaint against google for ignoring my request for cancellation of the goods.
I bought this tablet in the UK so regarding googles policy it really does not matter if they stated "no Cancellations" as this wanders into the realms of "goods law" and statutory rights of the buyer.

I have told a friend at work that I have one for sale or return she stated that she wanted it at the cost £170. Shame, though it would have been nice to make enough extra on top for a cheeky pint!

Also forgot to mention I have already purchased the 16 gig variant through HMV at 190 quid. Also TESCO are selling these at 190 with the order number/discount voucher thing of TDX-KPHM if anyone else is interested.

If this is UK and you were charged, send it back under DSR within 7 days and they must refund you.
Daern
Sent from my Galaxy Nexus using Tapatalk 2

Some hope for us Canadians re: ups refund

If you ordered your Nexus 7 from Google Play, you paid $19.99 for 2-day shipping.
But many (if not all) Canadian customers had whose Nexus went out this week had their packages shipped UPS Standard.
I sent e-mails yesterday and today, and didn't hear back, so I finally called tonight. I had to wait 25 minutes to speak to someone, but when I did, he was friendly and nice. Looked into it, said it was a fluke, and told me they'd issue a refund.
A $10.50 refund just appeared in my Google Wallet account. Not exactly what I'd been expecting, but I suppose it's better than nothing.
If your package was shipped UPS Standard, I recommend calling.
The above was from another web site that someone else posted.
I called the main Google number, 1-855-83NEXUS and spoke to the front line worker who stated he knew nothing about the switch to standard delivery but created a ticket and forwarded it on to the powers that be. This is the same route the other person had happen. I will update later if i also get the credit.

A partial refund of the $20 Canadian shipping isn't acceptable when they've shipped weeks late to Canada.
Sent from my Nexus 7 using xda app-developers app

Full Refund
ijeff said:
A partial refund of the $20 Canadian shipping isn't acceptable when they've shipped weeks late to Canada.
Sent from my Nexus 7 using xda app-developers app
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Update i win
just got an email from google play
Thanks for contacting Google. For your troubles, I’ve gone ahead and refunded the CAD 19.99 in shipping charges for this order. The funds will be returned to your card within 7 business days.

Pat.T said:
Update i win
just got an email from google play
Thanks for contacting Google. For your troubles, I’ve gone ahead and refunded the CAD 19.99 in shipping charges for this order. The funds will be returned to your card within 7 business days.
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how do you request a refund for shipping?

I just called and basically I told them that my shipping wasn't the 2 day shipping on the website and that it was UPS Standard instead.
Basically they said they'd put a request for reimbursement and said i'd hear back with them in about a week.

linkinparkfan007 said:
I just called and basically I told them that my shipping wasn't the 2 day shipping on the website and that it was UPS Standard instead.
Basically they said they'd put a request for reimbursement and said i'd hear back with them in about a week.
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alright thanks i'll be calling them

From the timeline I can work out from your posts, it took about 5 days to get a reply to the email? I've emailed (yesterday) but not called.

refund
hpka said:
From the timeline I can work out from your posts, it took about 5 days to get a reply to the email? I've emailed (yesterday) but not called.
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Not a word from them after the Initial call. Then received an email on the 4th day about the full refund. Email will not work as they do not reply to them, you have to call. They will ask you for your email account you used to order it from ie: gmail and will respond back to that account.

Pat.T said:
Not a word from them after the Initial call. Then received an email on the 4th day about the full refund. Email will not work as they do not reply to them, you have to call. They will ask you for your email account you used to order it from ie: gmail and will respond back to that account.
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I was afraid of that... I think I'll wait for the rush to die down a bit then get on the phone

I just called that number and was told they couldn't refund as they had no tool to do so but they would put a note on my file. Was told to go to the play . Google . com and get to my order through Google wallet and ask for a refund of the shipping. Hope it works.
Sent from my X10a using xda premium

I just called, got through to a guy right away (1:30am EDT lol). He said the same: Can't do anything, forward to specialist to take a look at it. We'll see if I get the refund.

refund
skyler0 said:
I just called, got through to a guy right away (1:30am EDT lol). He said the same: Can't do anything, forward to specialist to take a look at it. We'll see if I get the refund.
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That's exactly right the front line worker can not do anything, he passes it on to the specialist and they look at it. Once it has been determined that there was a shipping error you will receive an email from them.

Well I just called Google Play and he pretty much said that they are aware of the issue and instantly started the process to credit my account. Good thing I saw this thread - I admit I was a little perturbed that I didn't get my 2 day shipping but I was going to let it slide. Now I'll get a small refund.

thefunkie1 said:
Well I just called Google Play and he pretty much said that they are aware of the issue and instantly started the process to credit my account. Good thing I saw this thread - I admit I was a little perturbed that I didn't get my 2 day shipping but I was going to let it slide. Now I'll get a small refund.
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"aware of the issue" as in they'll start refunding all of us soon, or should I still call in?

the csr never forwarded me to any specialist just saying that he will put a request note for me..will try to call again to follow up next 3 days

KUNITZ22 said:
"aware of the issue" as in they'll start refunding all of us soon, or should I still call in?
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Oh I doubt that they will retroactively go back and credit everyone....only for the people that actually call in and complain. So I definitely would place the call and request a refund of the difference. I had mentioned to the person that it shipped as UPS Standard and that I paid for 2 day (wasn't much of a choice when ordering) and he said that there was some glitch somewhere and started the refund process of the difference. Didn't have any issues.

I just called the hotline that OP posted and explained to them the same thing. They said they need to forward my issue to the "shipping team", and I'll get an e-mail in a few days with a final decision as to what they will do about my request for a refund (of the shipping).

money fully refunded
Final update
Jul 25, 2012 GOOGLE *Google Play GOOGLE.COM/CHNS
19.99
was just redeposited back into my credit card

ibopm said:
I just called the hotline that OP posted and explained to them the same thing. They said they need to forward my issue to the "shipping team", and I'll get an e-mail in a few days with a final decision as to what they will do about my request for a refund (of the shipping).
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did you received any email after you ended your call that has the call reference number, your request for refund and the operator's name?

siewkaiyek said:
did you received any email after you ended your call that has the call reference number, your request for refund and the operator's name?
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nope