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Begining to lose all faith in XDA Store. Ordered 8 days ago as "in stock". Not shipped. Emailed Richard yesterday. He responded they were expecting shipment today to fill all backorders and have extras. The day is now over, no email of shipment notice. Furthermore the Kaiser model has apparently been removed from their site. I can only believe Richard lied in his email. That they do not know when any kaisers will be received. Any shipment they would be recieving would have its own tracking, delivery date should not be suspect. XDA store fraudulently took my money and does not care the in the least about its customers. Richard knows exactly who is waiting for their paid merchandise and does not have the decency to tell them they have problems. Is any one else waiting for a shipment from XDA? All of you that received yours apparently were simply lucky. The Kaiser is available from other vendors (yes, at higher price) and he has prevented me from ordering elsewhere. VERY Low class outfit.
The day is not over for them as I was notified at 9 or 10PM the day mine shipped. I would email Richard again and just ask if they came in and did yours ship. Pretty simple.
d
this is what i received from him around 4pm EST:
yes, they came in just a while ago... over the cutoff time @ the
warehouse (1::30pm EDT) . I begged them to please process them and they
will do their best.
Good news is that they come with the TomTom and the US adapter for the
plug.
Regards
Richard
XDA-Developers Store
the latest update....at 8.30pm EST
seems like they were not able to ship them out as DHL already had done
their last pickup for the day. this means you will have it for sure have
it on Tuesday.
MannyNoela said:
the latest update....at 8.30pm EST
seems like they were not able to ship them out as DHL already had done
their last pickup for the day. this means you will have it for sure have
it on Tuesday.
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what i got as well. im ok with that. i ordered on friday last week so i feel your pain.
mjm2950 said:
Begining to lose all faith in XDA Store. Ordered 8 days ago as "in stock". Not shipped. Emailed Richard yesterday. He responded they were expecting shipment today to fill all backorders and have extras. The day is now over, no email of shipment notice. Furthermore the Kaiser model has apparently been removed from their site. I can only believe Richard lied in his email. That they do not know when any kaisers will be received. Any shipment they would be recieving would have its own tracking, delivery date should not be suspect. XDA store fraudulently took my money and does not care the in the least about its customers. Richard knows exactly who is waiting for their paid merchandise and does not have the decency to tell them they have problems. Is any one else waiting for a shipment from XDA? All of you that received yours apparently were simply lucky. The Kaiser is available from other vendors (yes, at higher price) and he has prevented me from ordering elsewhere. VERY Low class outfit.
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This sounds a bit harsh to me. I ordered from them just a few days ago. I haven’t received any info back from Richard yet but lets be realistic....this phone is a VERY hot item and I am sure he is inundated with requests like "I ordered 10 minutes ago....can you send me my tracking number..etc, etc,etc"
Getting items shipped to the U.S. like this is not just a piece of cake. It takes a bit of time and a bit more patience. I have no affiliation with store.xda in any way but just think that the assumption that someone lied to you because you haven’t received an email from them is a bit presumptuous. So is the assumption that other stores have them available to ship immediately.
"The key to everything is patience....You get the chicken by hatching the egg..not by smashing it"
just my 2cents.
thank you
My main business is a an investment advisor. I am held to very high service standards by government agencies (your investment results may vary oower). I can not tell people i have something, charge them for it and not give it to them and stay in business very long. Frankly the few dollars I saved was not worth it. Richard knew yesterday the shipment would not arrive in time to ship and should have said so. Frankly his lack of proactive damage control is very disappointing and it is very clear they simply do not care about customers. I do thank you for those last few posts with updates. At least I have been able to acquire all the immediate accessories while waiting (screen protectors, 6gb microSD etc.)
mjm,
Yes, there is no certainty that Richard would know exactly when his stock would arrive. When I asked him this same question yesterday -- about the stock he is expecting...he was candid..here is his reply:
Yes. Hopefully early enough so all can be processed for shipping out again
Regards,
Richard
XDA-Developers Store
Even AT&T stores could not forecast precisely when they would receive some of their stock... But I agree that he should have warned customers about stock issues before charging the accounts...
rgds, MN
I ordered on Sep.30 (last sunday) so it's been 6 days since i ordered and i have yet to recieve news yet. When i asked him yesterday he told me what he told you guys, that a shipment was coming in on friday and that all the backorders will be fulfilled. Since i have not recieved a notice, im guessing that the shipment came late and they couldnt send out my kaiser, what sux more is that i live in canada so it'll take a week for me to get mine, so either next friday or the following monday
hmm... mjm2950,
why would there be any lying going on? The next shipment was coming in on Friday, as per the messages, and it did indeed come in on Friday, just not on time to be processed into inventory, prepared for shipping and sent out again. Actually, they were ready, but as you can read in the messages, there was no more DHL pickups at that time.
I feel that even with the issue that it appeared to be in stock (which was corrected), the communication has been great with anyone that mailed and that honest answers where provided. It is a p.i.t.a. to work around the scheduling mishaps with some suppliers and that is what happened with XDA receiving stock on this item.
If you were not happy with the wait, why didn't you just Cancel your order and go elsewhere and pay more? I am sure someone else sitting in the queue would be happy to receive that phone.......
PS: I heard that this issue with the stock of the phone will be fixed with a good and reliable supplier they found and also that they will offer the Tilt with contract sometime next week or so.
Mr Byte
Thank you for you input. I email twice, only one repsonse. The lying was when they sold a product they did not have and charged my card the day of order. Anyway we will never see eye to eye on the service issues. My standards are signifcanly higer across all three of my companies.
mjm2950 said:
Thank you for you input. I email twice, only one repsonse. The lying was when they sold a product they did not have and charged my card the day of order. Anyway we will never see eye to eye on the service issues. My standards are signifcanly higer across all three of my companies.
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To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..
shogunmark said:
To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..
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yes i had to wait a bit but i was ok with that. cause i have a smile on my face today cause i got my phone. and richard did outstanding responding to all of my inquires as well as one of my co-workers.
same here -- mine arrived today, as promised...there were delays beyond Richard's control, but when the stock finally came on friday, he told me I would receive mine on tuesday and they came early this morning..
I am now play'n
/MN
Recieved mine today as well...just waiting to get the thing charged.
It is the UK version and it came with a U.S. to UK adapter.
shogunmark said:
To be quite honest, i work in a very customer service driven enviroment, and i know how things work... I know that richard himself does not control the website, but is merely an employee of the company that does, richard has no control directly on the site, he may make requests to the people that do, but thats it... every company is that way..
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Same here. I manage a services organization.
shogunmark said:
Richard has provided by far the greatest customer service i have experienced in a long time, he is always prompt and polite when dealing with him, and also relays the information accurately as its given to him. As with any customer service representative we are all just merely puppets on a string...
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I think I posted before - there were probably 5 email that I sent to get 2 back. I went as far as to go to the website and use their form just in case something was going whacky.
And like the other poster - the purchase posted mins after I made the purchase. A week later - and it was still not sent. And I got two email giving me the "it's almost here". It wasn't until I sent a "Cancel my Order" that my phone was ready to ship... :-|
shogunmark said:
As for you, you are a consumer, as a consumer you have the right to make a purchase with whomever you choose. If you feel that you have made an error in judgement then you do have the right to take your business elsewhere... Im sure that you could cancel your order and get your money back and perhaps buy one on ebay and have it shipped out right away..
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It took over 48 hours to post the funds back to my account.
:-(
The other interesting part to this is that I bought a XDA-Membership to go with this to lower the price. That wasn't refunded. I decided not to ask for it to be refunded because I want to support this site.
Free $40 for leading me on for a week.
Mark that against my Premier order from AT&T: Ordered at 1:12AM on Friday night. 2 day fed-ex. Arrived on monday at 11:00 am (a day early).
You don't have to have great customer service when you do what you say you will... .......... ....
-Daniel
dweidman said:
It took over 48 hours to post the funds back to my account.
:-(l
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.. that is normal. When a credit is issued, it posts some when during the night and it doesn't appear on your account for at least 48 hours. I have seen cases where it even takes more, some warn on 30 days........
Glad you got all working now, with a deprecated Kaiser though
Yea I don't think they were doing any big time investments with your 700 bucks in those 48 hours. Hey they did you a favor you saved what 600 bucks and got the Barbie phone....Good luck with that. There certainly are alot more happy campers with XDA than not. I am certainly very happy ATT was so customer oriented for you and I think you made the right choice in phone for you,,,,,,...... )
d
rec'd Kaiser today, but not accessories
Came home to my phone today. YEAH, It is very nice. But XDA did not ship the car charger I ordered with it. Plenty of room in DHL box. Just emailed them to check on it. Now I will be up late playing with it.
Congrats your going to love it.....
d
So, I logged into my account to check on the HD7 pricing and it's there now. It shows 499 with a 50 dollar discount, bringing it to 449. I almost pulled the trigger, but I wanted to call and see if they could do something on the price. So, I did. And apparently, they don't have the listing in their system yet!?? Although, she did say she'd try and help out on reducing the price and would call me on Monday (the release day) to get it sorted out. My concern is on release day, I'm sure it's going to back ordered. Anyone else have any experiences to share?
Yes,I was able to order mine on Tmobile yesterday and got the email confirmation too with the estimated delivery date of 11/04( really hope so) and got a text message today that its being processed and will soon get a tracking number when it ships.
molten83 said:
Yes,I was able to order mine on Tmobile yesterday and got the email confirmation too with the estimated delivery date of 11/04( really hope so) and got a text message today that its being processed and will soon get a tracking number when it ships.
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Maybe I should've just done it today then. I checked all day yesterday (so I thought) and didn't see it on there until around 0650 cst this morning. Now it's not on the site period. Maybe a few calls like mine and they realized they messed up. But, definitely let us know if they get it to you by the 4th. Or at least if I was you, I would call and complain if it didn't get there, no matter if they made a mistake or not.
I just logged into my T-Mobile account and looked up for HD7 upgrade. I am getting a price of $499. I am on Even more plus plan. So thats fair.
As far as the estimated shipping date is concerned, its showing up as 11/9. So I did not move any forward. I might as well pick it up on the 8th in the stores.
VizagDude said:
I just logged into my T-Mobile account and looked up for HD7 upgrade. I am getting a price of $499. I am on Even more plus plan. So thats fair.
As far as the estimated shipping date is concerned, its showing up as 11/9. So I did not move any forward. I might as well pick it up on the 8th in the stores.
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I came to the same conclusion.. I'd like to pick up the phone at the store.. and play with it a bit.. I'm still torn between this phone and the venue pro..
Yeah, I just logged in again and almost pulled the trigger. But, maybe you guys are right and I should wait until I get a chance to mess with it at the store. I'm pretty sure I'm going to buy it anyways and just keep my HD2 just in case I end up not liking it. Worst case scenario is you buy it, unlock it and sell it overseas for a profit anyways.
everytime i go to upgrade phone page it gives me an error !!
Sorry, please try again later.
Our systems are currently unavailable. We apologize for any inconvenience.
anyone else having this problem?
Nope, it shows just fine. Although, the phone isn't listed now. It did the same thing yesterday. It's there all day and then at night, it's gone. I'm still trying to hold out on just dropping the 450..500 after tax on it and see what Tmobile will try to shave off it for me at launch. But, trust me, I've just about put my card info in twice. And had it showed it be delivered before the 8th, or even on the 8th. I would've probably done it.
So I own my phone, no contract and I use TMO US service. If i go to the web site and sign in it wont let me buy the phone!...I mean how stupid is that..because I dont have a contract and I own my phone?...Every time I try to buy it it say Im not eligible for an upgrade even though Im not asking for an upgrade. Very frustrating, and bad business.
nevermind..
I also have no contract but I don't get that message about not being eligible for an upgrade.. it takes me to a list of devices I can buy..
Oddly enough, now it hasn't been up on the site all day. Here's something else to look for. If you just do a search for "hd 7" on the Tmobile site. The Samsung Galaxy Tab comes up with the HD7. It shows the button for upgrade, but you can't buy either one right now. But, it's an indication of it coming.
I guess they realised the mistake they made.I was able to order mine on 11/01 and the email confirmation said I will get it on the 11/04 but its showing in my order status that my phone will be delivered on the 8th.
Well i just got off the phone with TMO. They WONT let me buy the phone now because I dont have a two year contract. They told me I would have to wait till monday!..I told them how this was a terrible business practice..that they were turning down a 500 dollar sale and they basically said ...to bad.
Terrible way to run a business.
molten83 said:
I guess they realised the mistake they made.I was able to order mine on 11/01 and the email confirmation said I will get it on the 11/04 but its showing in my order status that my phone will be delivered on the 8th.
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Sounds about like them. And come to see, they make many revealing mistakes. Like now if you search for the HD7 on the Tmobile website. It will pull that and a listing for the Samsung Galaxy Tab (no price though). You can hit upgrade, but unfortunately it won't take you to the order page like the HD7 did. Well, at least you'll actually get it on the 8th instead of it being shipped on the 8th.
harsaphes said:
Well i just got off the phone with TMO. They WONT let me buy the phone now because I dont have a two year contract. They told me I would have to wait till monday!..I told them how this was a terrible business practice..that they were turning down a 500 dollar sale and they basically said ...to bad.
Terrible way to run a business.
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Yeah, that is definitely terrible on their part. Who cares if you're on contract or not. It's a NO contract price that you're paying. I would definitely complain when you order it on Monday and at least get them to take off 50 bucks or something for the inconvenience. I mean you do pay for service every month just like everyone else.
I was able to get the order on 11/01 also. I talked to tmobile and they said that it was a glitch in the system. they said if you receive the wrong phone you can send it back. My card was charged $379 I even got a text message stating that it was being processed. so hopefully I get the phone on the 8th
Blueightytwo said:
I was able to get the order on 11/01 also. I talked to tmobile and they said that it was a glitch in the system. they said if you receive the wrong phone you can send it back. My card was charged $379 I even got a text message stating that it was being processed. so hopefully I get the phone on the 8th
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$379? Wow. What did you pay for? Phone is $250 (before $50 rebate).
sorry I payed $329.99 for the first installment after that they charge $40 for 4 months. 329.99 + 160 $489.99
Blueightytwo said:
sorry I payed $329.99 for the first installment after that they charge $40 for 4 months. 329.99 + 160 $489.99
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Oh you bought full price with installments. That makes more sense now. Haha.
went to go see the status of my order and it now says we are unable to retrieve the status of your order. Hope the phone is still being processed and hope my card is not charged if they removed my order. anyone else have this problem if you ordered it on 11/01?
I'm having the same problem: unable to retrieve status. And I have no tracking info when I try "track by reference" with my cell number on the UPS site.
I can answer my own question... NOT FROM SIMPLYELECTRONICS.NET
Why?
Trying to deal with them has been harder than performing brain surgery in the dark with one hand tied behind my back.
Ordered a white Note on January 25th. They needed extra identity verification (aka the documents they need to defraud me a month from now). I order from B&H all the time with orders exceeding $2,000 without having to verify my identity.
Fine, I played their game, January 28th rolls around and it can't ship till next week because they are backed up. I tell them forget it, to cancel it, and I will get it from someone else who can do business professionally.
Between January 28-30. I have FOUR comfirmation email cancelling my order from TWO diff reps and from the
[email protected]
email. Now today, February 2, I receive an email that my order has shipped and here is your tracking number...
Scammers folks. Terrible customer service. Been sitting on the phone for ONE HOUR trying to talk to someone live....no one will pick up. No one is returning my emails. I just filed for fraud on my credit card, I will refuse the package when it arrives, telling you guys here, and also prepping my attorney for anything.
SimplyElectronics.net is not professional, not prompt, sketchy, involved in fraud throughout Europe, and by far the worst company I've ever dealt with.
I pretty much agree with you.
I ordered an HTC Flyer last August. It took about two weeks before they sent it out. The tracking code was emailed two days after shipping the parcel. And then DHL decided to f*ck up the delivery - returning the parcel to UK. After a month and a dozen emails I finally got my money back.
On November I noticed that they were selling the Flyer very cheap - around 330€ for the 3G model (here in Finland it's 700€) so I decided to order it again. A few days after the payment I was asked for identification which I sent immediately. Two days after this I was informed that ALL of the 3G Flyers were "damaged" during delivery and couldn't be sold. That's bull****. Another few weeks of waiting and I got my money back.
And then the Note. It took a week to send it, even though the web page says it will be shipped in 1-2 days. Eventually got my Note but it's an HK model and there was no pre-filled warranty card included. So no chance of a possible warranty service here then.
Simplyelectronics appears to have little to none physical stock - all they do is hunt cheap items, ship them to the UK and off to customers. If they advertise a price and run into problems and are unable to purchase the item for a cheap price, they come up with an excuse like the damaged boxes with the Flyer. Different camera forums have also reported similar behaviour.
I won't be purchasing anything from Simplyelectronics anymore.
@justus... I just don't understand why you went back to the same company to do a business again after you experienced hick ups with them... But you dealt with them again buying a note from them ?? I JUST CAN'T SEE ANY VALID REASON AS TO WHY YOU KEPT WENT BACK TO THEM AND GO THROUGH THESE HASSLES YOU DESCRIBED... JUST DON'T UNDERSTAND... REALLY, YOU JUST HAVE TO BLAME YOURSELF FOR GOING BACK TO THAT UNPROFESSIONAL COMPANY FOR A BUSINESS...
FOR ME, IF THAT HAPPENED TO ME.... THAT WILL BE END OF DEALING WITH THEM... THATS IT.... THERE ARE HEAPS OF OTHER RETAILERS OUT THERE SPECIALLY IN ENGLAND WHERE I PURCHASE MY GALAXY NOTE AND NOT ONLY AT GOOD PRICE BUT ONLY TOOK 4 DAYS TO SHIP TO AUSTRALIA....
YOU CAN'T GO WRONG WITH ONLY 4 DAYS IN SHIPPING TO AUSTRALIA FROM ENGLAND.. I MEAN DOMESTIC PARCEL TAKES AROUND 4 DAYS...
mustang2012 said:
@justus... I just don't understand why you went back to the same company to do a business again after you experienced hick ups with them... But you dealt with them again buying a note from them ?? I JUST CAN'T SEE ANY VALID REASON AS TO WHY YOU KEPT WENT BACK TO THEM AND GO THROUGH THESE HASSLES YOU DESCRIBED... JUST DON'T UNDERSTAND... REALLY, YOU JUST HAVE TO BLAME YOURSELF FOR GOING BACK TO THAT UNPROFESSIONAL COMPANY FOR A BUSINESS...
FOR ME, IF THAT HAPPENED TO ME.... THAT WILL BE END OF DEALING WITH THEM... THATS IT.... THERE ARE HEAPS OF OTHER RETAILERS OUT THERE SPECIALLY IN ENGLAND WHERE I PURCHASE MY GALAXY NOTE AND NOT ONLY AT GOOD PRICE BUT ONLY TOOK 4 DAYS TO SHIP TO AUSTRALIA....
YOU CAN'T GO WRONG WITH ONLY 4 DAYS IN SHIPPING TO AUSTRALIA FROM ENGLAND.. I MEAN DOMESTIC PARCEL TAKES AROUND 4 DAYS...
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Caps necessary?...ignorant
mustang2012 said:
@justus... I just don't understand why you went back to the same company to do a business again after you experienced hick ups with them...
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Because at that time they were one of the very few offering the white Note, and since they ship from UK I was able to avoid VAT.
I got mine from Expansys uk. I did have to verify my address but I haven't ordered from them before. Next day delivery though and I was very pleased.
Sent from my GT-N7000 using xda premium
Also ordered mine from eXpansys. Great support, friendly and quick staff. Also, even though online system told me estimated availability was 2-5 business days, I received my package overnight ... and we are talking international shipping!
I am in no way affiliated with eXpansys, nor do I receive monetary compensation for posting my experiences ;-) Just wanted to do a shout-out for awesome service.
Hey guys just passing along my horror story from the Google Play Store. So I pre-ordered my Nex7 on June 29th cool, got it on July 17th. Opened it up and started charging it. It doesn't accept a charge from the included charger, or so I tried 3 other chargers no go, tried from my computer to the tablet and it lets me access the internal storage like it should but alas, no charging. Factory reset no go, long story short I'm not a Android noob my any means and tried everything because honestly who wants to mail back their new toy? Called support waited on hold for a little over an hour which was expected because I'm sure a ton of people were calling asking where theirs as at so it is what it is. So it gets sent to the "Internal" team for RMA and exchange and they will Email me my UPS stuff. So 4 days later I get the email (July 21st) and I ship it back on the following Monday (July 23rd) and order the new one the same day which the pre-authorized my card for the 249.99 in case I never send back my original makes sense ok. Normally the new one is mailed out in 3 days or so. So Thursday (July 26th) rolls around and Google gets my old tablet and mine still hasn't shipped. So finally on Monday (July 29th) I call to ask if something is wrong or whatever because I still haven't seen anything on my replacement tablet and I get the explanation of it's "Stuck" and the "Internal" team is looking into it. So at that point I'm curious what stuck actually is? I've sent in my old one and it was received and I've ordered my new one with was pre-authorized. She didn't know but assured me I'd get an email VERY soon on it. So fast forward to today (August 13th) I've called once a week to inquire about it and I'm still being polite about it because I've had to work customer service when I was younger and I know these poor people get freaked out on by tons of callers even though they didn't do anything wrong. Today I was told that apparently the ENTIRE internal team was in a meeting until noon today (Right?) and the CSR I talked to today would personally talk to a few of them because it's been 3 weeks since I put in my order for a replacement and it SHOULD take roughly 3 day (I'm not holding my breath).
So basically I'm failing to see the problem here. They received my old one, they've charged me for a new one, but it hasn't been sent. I'm not understanding why it takes 3 weeks to solve this problem on my it's "Stuck" when it should take about 30 seconds to look at my account and see everything is as it should be and send the new one.
On a side note I never activated it on my account so it's not like there's a $20 credit they're trying to sort out or anything it's all about as strait forward of an exchange as you can get. I've already purchased a Nexus 7 from Sams Club (Before mine ever came in the mail) and this one was suppose to be for my girl friend and now she's mad because she loves mine and wants her own. I doubt even if this gets resolved today I'll ever buy from them again and if it doesn't get resolved I guess I'll return it and drive 10 minutes to Walmart and buy one.
Sorry if it seems like a rant but I figured I'd just share my current experience with the Play Store.
why not just ask google for a refund and buy it locally?
neotekz said:
why not just ask google for a refund and buy it locally?
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he'll wait a long, long time for his money back if he does that. Day 15(in terms of business/working days) since i refused delivery of my tablet and still no refund in sight.
Check this out I have been submitting a return request every monday or tuesday for 3 straight weeks. Absolutely nothing. I hate waiting on the phone but I guess I will have to. Why do they have the form there when they never answer the requests? I'm not picky about customer service but this is terrible.
haloimplant said:
Check this out I have been submitting a return request every monday or tuesday for 3 straight weeks. Absolutely nothing. I hate waiting on the phone but I guess I will have to. Why do they have the form there when they never answer the requests? I'm not picky about customer service but this is terrible.
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Rofl I love your messages
neotekz said:
why not just ask google for a refund and buy it locally?
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Ten_fold is correct, it will take 2 weeks to get my money back even though they've had my original device in their hands for a "Pending" exchange for almost a month now. I'm not really picky or anything but this whole thing is pretty nuts. Honestly at my job if I did stuff like this I'm pretty sure I'd be fired pretty quick especially since this isn't even anything special just mail the Fing thing out.
Clienterror said:
Ten_fold is correct, it will take 2 weeks to get my money back even though they've had my original device in their hands for a "Pending" exchange for almost a month now. I'm not really picky or anything but this whole thing is pretty nuts. Honestly at my job if I did stuff like this I'm pretty sure I'd be fired pretty quick especially since this isn't even anything special just mail the Fing thing out.
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I'm not super stressed about it, but having £168 of my money taken away from me for almost a month, for an item i technically never even received is beyond a joke really.
I refused my order from the Play Store as instructed by Google when they wouldn't let me cancel. A month on and I'm still waiting for my refund.
Sent from my Nexus 7 using Tapatalk 2
haloimplant said:
Check this out I have been submitting a return request every monday or tuesday for 3 straight weeks. Absolutely nothing. I hate waiting on the phone but I guess I will have to. Why do they have the form there when they never answer the requests? I'm not picky about customer service but this is terrible.
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Where did you get a summary of your inquires like that? I would love to see mine.
I have been waiting since July 24 for my refund I phone them and they don't seem bothered what a bunch of jokers google you are the worse company of 2012 in my books.
maw230 said:
Where did you get a summary of your inquires like that? I would love to see mine.
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It's the Google Wallet transaction page.
I had a very similar experience with Logitech, and after I sent a formal written complaint they sent me a free G700 gaming mouse ($100 value).
I'd recommend actually reaching out to Google in a formal and professional manner. See if you can find the email address for a customer service member, or someone a little higher up the food chain.
Anyone pay for next day shipping??? Is it really next day? Or does Asus take a few days to actually ship it out? Thanks
Mine shipped the next day, and got it delivered the working day after.
Ordered next day and received in 2 days because of an error from FedEx. Use code "eSurvey2019" for 20$ off. Basically covers the overnight shipping.
Nghtmare said:
Mine shipped the next day, and got it delivered the working day after.
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Well that's.not next day. If that happens, I will be asking for a refund. That's not next day.
Mine shipped same day because they said I ordered it before 2 PM Pacific time.
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TawkinTrash said:
Mine shipped same day because they said I ordered it before 2 PM Pacific time.
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Ok, that sounds promising. I ordered this morning, so I'm assuming it should go out today.
suzook said:
Ok, that sounds promising. I ordered this morning, so I'm assuming it should go out today.
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Yea I ordered the day it released so they definitely didn't have a backlog.
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TawkinTrash said:
Yea I ordered the day it released so they definitely didn't have a backlog.
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It's already ready for shipment. Hopefully FedEx doesn't f up.
suzook said:
It's already ready for shipment. Hopefully, FedEx doesn't f up.
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Mine was ordered and shipped via Fed Ex 2 day and so far they have royally screwed this up for me. It was supposed to be re-routed as I requested the minute it was scanned into the Fed Ex system. I even got a confirmation email stating this. Then when it didn't show up at the designated holding facility the day it was supposed to be delivered, I got and a "Delivery attempt failed" notification followed by an "exception" notification saying it was being re-routed as per my earlier request- (no Duh Fed-Ex). So this alone wasted a whole day. Then yesterday (Friday) I got an email update from Fed Ex saying it was going to be delivered that day by 2 pm! I thought, finally..... Fast forward to now it still has not been delivered to my Walgreens and is supposedly sitting at a Fed Ex facility somewhere on the outskirts of town. No new updates, since yesterday and nothing from Fed Ex explaining what the F is going on. The Fed Ex online support is worthless to say the least and getting a live person to help is nearly impossible. Especially going into this weekend now. Idiots....... I am never buying from anyone who ships fed ex especially when I have no choice but to sign for the package. UPS is worlds better in my opinion when it comes to priority shipping logistics. At least I can see where they are at in my are via GPS tracking they provide. I f I need to go home and intercept I have that option which is nice.
kipmast said:
Mine was ordered and shipped via Fed Ex 2 day and so far they have royally screwed this up for me. It was supposed to be re-routed as I requested the minute it was scanned into the Fed Ex system. I even got a confirmation email stating this. Then when it didn't show up at the designated holding facility the day it was supposed to be delivered, I got and a "Delivery attempt failed" notification followed by an "exception" notification saying it was being re-routed as per my earlier request- (no Duh Fed-Ex). So this alone wasted a whole day. Then yesterday (Friday) I got an email update from Fed Ex saying it was going to be delivered that day by 2 pm! I thought, finally..... Fast forward to now it still has not been delivered to my Walgreens and is supposedly sitting at a Fed Ex facility somewhere on the outskirts of town. No new updates, since yesterday and nothing from Fed Ex explaining what the F is going on. The Fed Ex online support is worthless to say the least and getting a live person to help is nearly impossible. Especially going into this weekend now. Idiots....... I am never buying from anyone who ships fed ex especially when I have no choice but to sign for the package. UPS is worlds better in my opinion when it comes to priority shipping logistics. At least I can see where they are at in my are via GPS tracking they provide. I f I need to go home and intercept I have that option which is nice.
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WOW, that blows. Well Fedex wont officially hold an item, if the shipper(ASUS) requests it. Lucky for me, i have the phone# for my Fedex holding station. If i call as soon as i see its there, they will hold it for pickup. I ordered On a Thursday morning, had it in my hands Friday morning. Phone is killer, except no VOLTE here in the states.
suzook said:
WOW, that blows. Well Fedex wont officially hold an item, if the shipper(ASUS) requests it. Lucky for me, i have the phone# for my Fedex holding station. If i call as soon as i see its there, they will hold it for pickup. I ordered On a Thursday morning, had it in my hands Friday morning. Phone is killer, except no VOLTE here in the states.
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Just got off the phone with Fed Ex-they said oh yeah it was dropped off yesterday at the Walgreens that I specified for the re routing. I said why wasn't I informed of this? I signed up for delivered/exceptions in my Fed Ex account online, I also got a Fed Ex update for every 2 seconds it was on hold from the past 2 days!?? LOL, Fed Ex goes yeah, we have not updated anything online yet......... I said you think???
suzook said:
Well that's.not next day. If that happens, I will be asking for a refund. That's not next day.
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That's standard shipping practices. The "next day" refers to shipping times only once the carrier receives it, and always only counts business days. You can't expect to order at 10pm on Friday after the warehouse has closed down for the day and receive it Saturday. You'll be lucky to receive it Sunday, but likely Monday, assuming the warehouse fills and ships orders on the weekend and the carrier delivers on Sundays.
Mr_Mooncatt said:
That's standard shipping practices. The "next day" refers to shipping times only once the carrier receives it, and always only counts business days. You can't expect to order at 10pm on Friday after the warehouse has closed down for the day and receive it Saturday. You'll be lucky to receive it Sunday, but likely Monday, assuming the warehouse fills and ships orders on the weekend and the carrier delivers on Sundays.
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No kidding Sherlock. But if I order 10 am, I expect it next day. And that's what happened.
suzook said:
No kidding Sherlock. But if I order 10 am, I expect it next day. And that's what happened.
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I've never had that happen, with the exception of occasional Amazon Prime shipments because I'm not far from a distribution center. For anything running cross country, it's always one day to get the order ready and to the carrier, then one day actual shipping time for next day shipping. They advertise next day shipping, not that you'll get it the next day.