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So i am the owner of a MDA (wizard), 8525 (hermes) and now 2 tilts (8925).. and im notcing a trend.. HTC has some serious quality control issues.. now i know not everything can be perfect on a phone so thats no issue, however.. here are my issues.. first we'll start with the famous MDA (htc wizard).. i had about 10 of them over a 1yr period.. everytime at least one of the keys on the keyboard would be pushed in slightly so that it wasnt level with the surface.. i found this VERY annoying.. also the slider seemed different on each phone no matter how many different ones i had the slider was different everytime! then we move onto the 8525.. same issue with the keyboard.. even the backlight was dim on some of the phones.. me and my buddies have 8525s and each one is different.. ones screen might be slightly brighter then the other and so on.. but its all the same model # and so on.. then this brings me to the tilt.. ive had 3 so far.. first one had to be replaced because half the keyboard backlight went out.. but i LOVED the slider on it.. it really clicked into place when closing the phone a very loud firm snap.. but then the screen tilted sort of weird.. it was off angle.. so now i get the replacement and the screen tilts higher then my previous one however when sliding it shut its not as firm i dont hear the loud snap anymore its more of a soft snap..which makes me feel its not so firm..so then after closer examination i notice my keyboard is a bit flakey too the G and H keys are off centered from the rest.. and the H key is pushed into the keypad slighty in the top left corner.. for a better example.. the Y U I H J K B N M 0 keys are white.. the rest are black.. well the G key is black and the H key is white.. u can clearly see the the G is slightly over into the white area.. i am VERY picky on this type of stuff when these phones cost hundreds of dollars.. and i hate calling to have my phone constantly replaced.. am i the only one whos experiencing these problems? i highly doubt it.. htc does have a serious quality control issue in my eyes..
ummm, Yes?
Are you just looking for a reason to complain? HTC from my experience, Dash, 8125, Kaiser, SDA, etc, etc are great phones. Nothing ever wrong with the hardware. I have only had to send my back due to WM5/6 errors. If your keys on the keypad a busted, try not killing the keys, they didn't do anything to you.
ive had same issues with the 8125, and 8525....
lol im not looking for a reason to complain i am a SUPER picky person tho. i absoutley LOVE my tilt but i just want to see if any one else is having the same issues and apprently im not alone!
I've noticed the same types of issues on numerous 8525's, and two Tilts. I've had SE, Samsung, and Moto phones, and never had to make an exchange until I got an HTC. Unfortunately, none of those manufacturers make a worthy PPC for the U.S. The best suggestion, unfortunately, is to try not to pay too much attention to the quality details, or go with another phone type/manufacturer. You could exchange the Tilt another 10 times and find something wrong with each device if you look too closely.
kgbeezr1 said:
You could exchange the Tilt another 10 times and find something wrong with each device if you look too closely.
Click to expand...
Click to collapse
me and my buddy just said the same exact line..
What's the model for the Tilt (under the battery cover)? KAIS130, 120, 110, or 100?
Also, where is it made?
I myself am not a picky person but I am having an issue also. My D-pad/phone end call assembly ( the buttons on the front of the phone) is loose. it wiggles around. Is anyone else having this problem? I really don't want to return the phone because of all of the work don't to get the phone to where it is now. But I do not want the buttons to stop working in the future because of it. Does anyone know if ATT repairs the phones or replaces them. Also will my cooked ROM void the warinty (sp) for a hardware problem or will they not care?
yup, i'd have to agree with you, quality control is not their strong area
jakontil said:
yup, i'd have to agree with you, quality control is not their strong area
Click to expand...
Click to collapse
I have to Disagree.
I have a nearly 2 year old Wizard which has been heavily used and abused on a daily basis, rarely in a case, usually in a pocket with coins, pens etc or rattling around in a cup holder in the car. All the buttons, keys, volume slider and sliding keyboard work as well today as they did when new. No rattles or sticking buttons. Mini USB has never let me down for sync or charge. On only Two occasions the 2.5mm audio socket wouldn't recognise when the headset had been removed but this was solved by blowing into the socket and reinserting/withdrawing the headset plug.
My Vario III, while still in its youth, is showing no signs of being any different.
I've had countless Nokia, Sony Ericsson, Motorola phones over the years and everyone of them was physically ready for replacing before they were out of 12 month contract. Sticking buttons, non functioning joysicks, loose sliders, creaking hinges, failure to charge etc. The only exception being Nokia 6210, which I'm sure if I found it after all these years would still have a charge on its battery . The battery life on that phone was unbelievable.
So far my only gripe with the tilt has been software issues! Video recording with the tilt is horrible, even in daylight! and tcpmp played my movies much smoother with the 8525 than the tilt! Otherwise the phone is definitely a solid build!
scwilson8382 said:
I myself am not a picky person but I am having an issue also. My D-pad/phone end call assembly ( the buttons on the front of the phone) is loose. it wiggles around. Is anyone else having this problem? I really don't want to return the phone because of all of the work don't to get the phone to where it is now. But I do not want the buttons to stop working in the future because of it. Does anyone know if ATT repairs the phones or replaces them. Also will my cooked ROM void the warinty (sp) for a hardware problem or will they not care?
Click to expand...
Click to collapse
There is a slight wiggle, that because the D-Pad is a rubber pad without any support from the panel like in usual phones, so theres got to be that little bit play. Dont worry the worst that could happen is a bit of dust can get under it
I have a bit of a question myself . has anybody noticed the center portion of the touch screen is "softer" than the bottom. You can notice this if you hold thescreen at an angle and sloly press it with the stylus, it sort of goes in an mm or so. It was the same with my M600i but my Moto ROKR E6 is hard like a normal hard screen, I assume dthe TyTyn should be like that.
I bought my phone in SIngapore and I live in India, no service for the TyTyn2 here cause it has'nt been released, I'm just praying nothing happens to it. If you require parts you can always try www.cnn.cn, they have'nt got the TyTyn2 parts yet but will shortly. A cooked rom does void the warranty. Your phone can be replaced 15 days within your purchase date after which they will only repair it. I dont trust service centers, they throw in any damn used part(I know this cause I've worked in one ) I prefer doing it myself
Thanks for the info. I'm over the 15 days now and your right I don't wan't the service center to touch my phone. We'll see how it fares after a couple of months
I think all the people who say that they've never had a problem with their phone don't quite understand the original post. When you compare one Tilt to another, one 8125 to another, etc. the level of variation that HTC allows to roll off the assembly line is in general much greater than other phone makers. If you've never had a problem and only have had one device of a particular type, you don't really have anything to judge that variation by, unless you compare it to friends' phones.
As for myself, I had 2 8525's. I noticed that when I threw them against a wall, one continued to work and the other one shattered. Very poor quality control as far as I'm concerned. j/k
Seriously, I noticed that the sliding mechanism wobbled a lot more on the first one than it did on the second.
well after countless complaining att has agreed to replace my tilt which i have problems with.. they are sending me a brand new kit.. i hope that this will be a good kit because im sick of having problems with the tilt.. i love the phone but damn the quality isnt as strong as the 8525.. Blowfish64.. you are correct people arent quite understanding the orginal post.. because of these quality control issues id NEVER order a htc device off ebay because u cant return it... luckly with att/tmobile/sprint/altell/verizon you can call in to exchange dept and complain and usually they will send you a replacement model which is nice.. i understand htc is a HUGE company and probaly doesnt care about some tiny issues with their phones but i as a consumer who is spending hundreds of dollars DOES CARE and i have every right to be picky.. you guys mean to tell me if u spent 700$ on the tytnII and the keyboard buttons werent straight or evenly lit you wouldnt complain? i seriously find that hard to believe..
jakeypoo said:
lol im not looking for a reason to complain i am a SUPER picky person tho. i absoutley LOVE my tilt but i just want to see if any one else is having the same issues and apprently im not alone!
Click to expand...
Click to collapse
I guess nothing can satisfy you ??
Quality Issues
I agree with the quality control issues. I recently had my original tilt stolen, unfortunately, and purchased another one. There are several differences in the feel of the same phone from one to another. The slide mechanism, D-pad, and keyboard all feel noticeably different.
Unfortunately, this second one has a distinct looseness in the sliding mechanism which when put under vibrate makes a distinct sound of cheapness. I will be calling ATT tomorrow to see if they will exchange for a new one.
Don't get me wrong, I love the phone, but given how much I had to pay a second, I want it to be good.
HTC QC = C+
scwilson8382 said:
I myself am not a picky person but I am having an issue also. My D-pad/phone end call assembly ( the buttons on the front of the phone) is loose. it wiggles around. Is anyone else having this problem? I really don't want to return the phone because of all of the work don't to get the phone to where it is now. But I do not want the buttons to stop working in the future because of it. Does anyone know if ATT repairs the phones or replaces them. Also will my cooked ROM void the warinty (sp) for a hardware problem or will they not care?
Click to expand...
Click to collapse
I just noticed that my 2nd tilt (first one had a USB port problem) has a loose d-pad. I am going to call the store today and see if they have a 3rd one to replace this 2nd one...
Film at 11...
I don't want to sit here and ***** but I need to let some of this off my chest.
My gf bought me a brand new diamond from the Europe (no proof of purchase).
Now I'm not totally concerned with the battery life, speaker volume, in-call volume, etc as I know tweaks will show up for this phone slowly slowly.
My main concern that is KILLING me and I'm afraid I can't do anything about it is my screen. Its crystal clear, but I seem to have two spots at the bottom of the screen that turn yellowish on a white screen and whitish on a black screen?
Is it safe to assume I got a faulty unit and I'm pretty much stuck with it?
I'm honestly extremely furious with this, and they are not that visible unless im on certain screens but knowing that they exist simply kills me.
I have attached a picture which should give you a decent example of how it looks. Its not that visible with this shot. One blotch right above the HTC logo and the other to the very left of that.
http://i50.photobucket.com/albums/f342/burns959/SPM_A0027.jpg
Call HTC service/support they should do an in warranty repair. There is no need for proof of purchase because they can just warranty it off the build date. I had to do this with one of my Tilts, did not have a receipt but they repaired it under warranty for free based off the build date. It did take 2 weeks for the whole process though.
Jeff
HI,
The battery life and other tweaks are already around and they have a made a massive difference to my diamond. (latest UK rom and a few tweaks)
You should not be stuck with it... have you called HTC ? how come you have no proof of purchase ? Even so you should still be able to contact HTC give them the serial number and be able to send it back. You may have to wait while it is fixed but hey its worth it.
The only other option is to buy a new screen (about £70) and fit yourself.
I can see how it would bug you just knowing the screen issue is there, but i am sure you are not the only person to have a fault, these things do happen.
I would be interested to hear what HTC have to say.
Vector-SS said:
I don't want to sit here and ***** but I need to let some of this off my chest.
My gf bought me a brand new diamond from the Europe (no proof of purchase).
Now I'm not totally concerned with the battery life, speaker volume, in-call volume, etc as I know tweaks will show up for this phone slowly slowly.
My main concern that is KILLING me and I'm afraid I can't do anything about it is my screen. Its crystal clear, but I seem to have two spots at the bottom of the screen that turn yellowish on a white screen and whitish on a black screen?
Is it safe to assume I got a faulty unit and I'm pretty much stuck with it?
I'm honestly extremely furious with this, and they are not that visible unless im on certain screens but knowing that they exist simply kills me.
I have attached a picture which should give you a decent example of how it looks. Its not that visible with this shot. One blotch right above the HTC logo and the other to the very left of that.
http://i50.photobucket.com/albums/f342/burns959/SPM_A0027.jpg
Click to expand...
Click to collapse
Since youve got this device early in its life (WAAAAAAAY under a year) get in contact with HTC and they will probably just ask for the serial number from under the cover.
I returned my TyTN after around 2 months to get the screen alignment issue fixed, they didnt ask for proof of purchase even though I had it etc....so wasnt a problem.
Had this been a year later then it might be a different story
Get onto HTC about it....and be calm with them remember this sort of thing always happens with consumer electronics it is nothing personal.
No it's not very visible!
Do you need proof of purchase for a repair? It's not like it could be out of it's warranty. If you do then contact the retailer or get a bank statement.
You're not alone though. I have a small guy inside mine waving a torch at me just above the home key. He's a little sh*t, but I'm the bigger person so choose to ignore him.
I have to agree with these guys. I'm on my 3rd or 4th HTC product and I'm here to tell you that their service is SECOND TO NONE.
They are one of the few companies if you call their customer service, they actually answer the phone, speak english and resolve your problem without putting you on hold.
Call them, you shouldn't have any issues.
Mark
Wow, I already feel so much better. I mean i was so hyped up with the VGA screen with this phone but it did let me down. I hope HTC acknowledge this problem and fix it for me.
I had initially contacted HTC America for repairs and they told me to call Europe. I did but they were closed. I sent out an email to HTC europe and I'm waiting for a response. Maybe it's better if I pick up the phone and call them in person?
I will report tomorrow if anything happens in regards to this topic.
UPDATE:
I contacted HTC America and told them about my problem, and to my surprise they were extremely helpful thus far and are taking my phone in for repair.
They asked where the phone was purchased and I told them, but did not ask for a proof of purchase.
I will be sending it out tomorrow and hopefully receive it back in 2 weeks time maximum. After that, let the modding begin
+1 for HTC support - really great service.
EDIT:
Forgot to mention; First person I talked to was not able to help me out and told me to contact HTC Europe. Hung up the phone and called again and I went right through
Vector-SS said:
UPDATE:
Forgot to mention; First person I talked to was not able to help me out and told me to contact HTC Europe. Hung up the phone and called again and I went right through
Click to expand...
Click to collapse
some muppets do occasionally escape form jim hensons workshop!
Had to send mine in for repair due to the earpiece speaker had an annoying buzz at medium to high levels. Called HTC UK, told them the problem, they said they can repair it no problem, they sent an UPS delivery driver to collect my phone from my house. They received it next day.
Took about 10 days in repair but came back today well packed in a small box, gave it a good test and it now works perfectly .
When I received it back they left the test rom, radio and boot screen on it and wiped the internal storage. Made a backup before I sent it though .
First repair I have sent to HTC as usually all my HTC phones I have are through Orange UK and if I have any faults, they send out a replacement handset in less than 24hrs to the door, driver gives me new phone and I give them the faulty one .
For excellent customer service I give HTC a 10 out of 10
So maybe I should wait a couple more weeks before I send it in. Then there is a possibility of a replacement with a working US 3G version
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
If you got it off ebay, att doesnt want anything to do with it. You can try for HTC support, but i have no idea how HTC is with that kind of stuff.
Do a hard reset, and see if that helps any.
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
I've had good experiences with HTC.
SpugDarktyde said:
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
Click to expand...
Click to collapse
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
The first thing u should do is figure out if it is hardware or software related. Just do a hardreset and see if that helps. If not, then its most likely hardware related.
Check in Settings - Buttons what button is assigned to the recorder (usually the one on the left side), remove that assignment.
The button must be stuck or the sensor below it faulty, so it senses that button always pressed.
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
landwomble said:
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Click to expand...
Click to collapse
Dont get me wrong, I wasnt slating HTC for their support, I'm with you on that one. I've just seen jobs that have been bounced back from them (rightfully so) and was just giving the worst case scenario, that being that HTC dont actually have to fix it.
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Square Trade
After this happened to me the first time I got some bunk electronics from ebay, I started using squaretrade.com. They will give you a warranty at about 50% of the cost of a Manufacturer/Dealer warranty and have a five day fix/replacement guarantee.
I would like to thank everyone for their reply I can see this is a dedicated community.
Starscreamer said:
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
Click to expand...
Click to collapse
Last night I reverted back to my factory rom but this did not fix the problem. Some odd things that I noticed that has me completely baffled is that only the directional keys (up, down, right, left) work on the keyboard but nothing else works. I tried doing a hard reset but that didn't wont since the 2 soft keys are not responding.
jahrami said:
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Click to expand...
Click to collapse
That manual seems very complete if I can't get HTC to fix it I will attempt to fix it myself. Does anyone know if I can purchase replacement part?
There's some hope for you. I bought my Tilt off of Ebay. AT&T warranted it from the day that it hit their network with my SIM card. So although it was originally purchased from AT&T (by the ebayer seller) on Oct 17th 2007, my warranty started December 6th 2007. No receipt required. They swapped it no problem. The TILT has a 365 day warranty via AT&T.
Just make sure you deal with a service center and not the individual stores. Go to attwireless.com and search for "TILT Warranty" .. look for the service center information.
Mine was swapped with no hassle in about 5minutes (I had a rom issue). One note if you go this route, check the replacement! My replacement has key-sticking issues (the right key on the keyboard gets stuck down, etc). The speaker (for phonecalls, not external) also is a little more muted than my old one (I sometimes have trouble hearing people). I may rewarranty it.
*edit*
Here: http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB64687
The service centers are contractors (I could tell by their shirts, saying "Company Name: Authorized AT&T Tech"), so I really don't think they care, as long as they can warranty it they will because it is more money for them. Just my thought.
As the above poster said, AT&T WILL do warranty exchanges on tilts bought through ebay or otherwise. I bought one off of craigslist and had it exchanged when a key on the keyboard stopped working. No problem. It is warrantied for 1 year after it is first used on their system.
The people stating otherwise are flat out wrong.
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
Richie V6 said:
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
Click to expand...
Click to collapse
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
KyleK29 said:
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
Click to expand...
Click to collapse
The touch pro is very sexy
congratulations
Richie V6 said:
The touch pro is very sexy
Click to expand...
Click to collapse
This has been going on since I bought it, but nothing I've tried so far has fixed the problem, which is that both cameras (front and back) seem like they're on acid. They do tend to fix themselves for a few seconds once in a blue moon, but other than that, they image looks like this:
http://www.youtube.com/watch?v=c6bUjpKkYM0
The colours aren't just inverted, it's a lot more messed up than that. I've tried 3 different roms so far, so that's not the issue, after phh's suggestion I've also tried all the radio roms available for diamond and that's not the issue either. Anyone know what else could be wrong?
That is strange. At first I was thinking it was a software error, but you've flashed several ROMs.
You bought it like that? As in, it was defective even in the official original stock ROM with the ship SPL? It could have been defective - you should have returned it.
~codeslicer
Yeah, it's been like that since I bought it. Bit too late to return it now.
Since no ROMs seem to fix it, your only options are:
Send it in to HTC repair, which would cost around $100-$200
Look on eBay for a spare camera
You really should have returned a defective product though!
~codeslicer
I wasn't really worried about it, cause I'm a photographer and have camera gear up the wazoo, I just found myself recently having to record some video notes and the only piece of equipment capable of doing it looks like it's on acid.
ok so i purchased my first htc one as a sim free device from a phones4u store in the uk. On opening the box when i got home i found that the phone had been used already and also suffered from poor build issues, phoned the store up and they agreed to get another one sent to my local store as no other stores in the area seemed to have them.
Second device arrived all sealed which was great and did not seem to suffer any build/gap issues but after a few days it has now developed an issue with static sound through the ear piece when on calls and also has the issue of intermittent back and home keys having a lack of sensitivity and also on ocassions the buttons fail to illuminate....so having had this one for around 6 days i got back in touch with phones4u to arrange another exchange.
They have now told me that they no longer have any stock of the handset and do not know at this point when they might get any and so have either offered me a full refund or exchange for another handset of same value etc.
Can they really not have any stock? or are they now not releasing anymore untill the issues have been resolved?
Bit in a quandry as to what to do as they have given me 7 days to decide what i want to do. Really would like to keep the htc one as nothing else out there takes my fancy (tried xperia z and the z10) but even if i take the refund there nowhere else to get another one as it seems to be the same issue eveyrwhere with stock (carphone warehouse stores etc).
What are the chances of htc releasing a software update for the proximity sensor issue (which is what i believe i have) quite soon? Should i just hang onto the one i have (build quality seems ok) or get out now and get my money back while i can?
Mine is version HT339W
I have same problem with my first HTC One from Phone 4U, same look like was used before and have small gap on the top alloy body and white plastic around edge . They replace online and never want give me full refund.
Can you describe the static call problem a bit more is it anything like the problem I'm experiencing? http://forum.xda-developers.com/showthread.php?p=40081399#post40081399
I have no such problems, take it back.
If they can't offer you a replacement then i think they should give you a full refund.
Get a full refund and goto CPW. . . the batch that i got from there i know a few other people had, absolutely perfect builds. . . mind you, that was nearly 2 weeks ago now.