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I have a problem with my Kaiser. The keyboard and the front buttons do not work anymore. Only the center front button and the right side stand-by button are working.
I read here on the forums that it can be a software problem? I didn't made any rom update or other chages, I used the phone as it was from the start. After 2 months of using I got this problem with the keyboard. Any advice or should I get the phone to the Service?
I tried soft reset and after that a hard reset (I backed up the data with Sprite), but the problem persists.
Another thing: not making any changes in keys mapping I noticed that the right side stand-by button was mapped for voice recording! That was quite strange, when I activated the screen in the same time it began recording voice. I correctly remaped the button as it was, but again I don't know how it changed by itself...
when you did the hard reset, did you restore your backup right away? or did you test the buttons right after the hard reset?
I've testet the buttons before making the restore. They had the same problem: not working and the stanby button was also mapped as voice recording.
geovadim said:
I've testet the buttons before making the restore. They had the same problem: not working and the stanby button was also mapped as voice recording.
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after a hard reset the power button was set to voice recording? When you refer to the standby button, do you mean the power button?
If in deed you did a Hard Reset then the device would be back to default settings. If you are getting the power button mapped to voice recording then your device is f**ked up badly, or at least the ROM is trashed.
you sure you didn't try to flash your rom or SPL?
smittyofdhs said:
after a hard reset the power button was set to voice recording? When you refer to the standby button, do you mean the power button?
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No, after the hard reset the voice recording was still mapped... When I reffer to the stanby button I mean, yes, the power button.
smittyofdhs said:
If in deed you did a Hard Reset then the device would be back to default settings. If you are getting the power button mapped to voice recording then your device is f**ked up badly, or at least the ROM is trashed.
you sure you didn't try to flash your rom or SPL?
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Click to collapse
Absolutely not! I am not a informatician to play with this kind on mods and installs. I only had my software (YM, iGo etc). Never tried to update or change the rom or the SPL.
If it is like you say, this it can't be repaired in the service?
the same problem, but i have a little more strange things:
- device still mapping power (standby) button for voice commander, even after few hard resets without restoring any previous data
- holding power button mapped for record, so after hard reset, even before aligning screen, device starts recording
- when i'm on a desktop, pressing twice power button (off/on), device going to calling screen and trying to found contact that starts with "edfc"
- when i'm in contacts, pressing twice power button (off/on), device trying to found contact in search, that starts with "edfc"
- keyboard doesn't work, front buttons also too
- when i'm typing any message in notes, for example, i can't erase it - backspace button on virtual keyboard doesn't work also
So, what are you thinking about that? Can anyone help me?
Added:
- can't get into bootloader screen (power+camera+reset)
- in Android front buttons are works, keyboard - too, except 4 buttons. guess which? e,d,f,c
Added:
- re-flashing SPL and few ROM's doesn't help
Anyone?
Or I need get prepared to buy another one?
definitely sounds like a hardware issue. you could disassemble it and check if there are any lose connectors
ok. i've checked with another motherboard and the problem is - ... motherboard. can't be more specific right now, i'll try to find out more.
sigh.....sounds spendy. Been having the same issues, if its the motherboard dont know if i should just hold out on fixing it for a touch pro 2 and use my old nokia for a while. hmmmm, hopefully its not something super spendy. Never thought i would miss my tilt so much T_T
Hi,
Just last friday I got my new Tytn II and yesterday I discovered that the Backspace button on my soft keyboard didn't do anything anymore. All other soft buttons where working fine. Then opening the slider key board and trying the back button it didn't work either. Same goes for all (!) keyboard buttons. Then tried the green and red buttons, the tilt wheel and finally all hard buttons on the device. Only the power on/off button works.
The phone can be operated using the stylus. No problems there . I only installed Tom Tom, Remote Desktop and Google Maps. I am thinking of returning the phone to the shop, but my personal data and settings will be gone I think.
It seems like the driver that triggers hard button functions in windows is missing, broken or just plain ignorant. Anybody any ideas on how to troubleshoot and repair this?
Thanks for the trouble.
Cheers,
Donald
Vitruvian said:
Hi,
Just last friday I got my new Tytn II and yesterday I discovered that the Backspace button on my soft keyboard didn't do anything anymore. All other soft buttons where working fine. Then opening the slider key board and trying the back button it didn't work either. Same goes for all (!) keyboard buttons. Then tried the green and red buttons, the tilt wheel and finally all hard buttons on the device. Only the power on/off button works.
The phone can be operated using the stylus. No problems there . I only installed Tom Tom, Remote Desktop and Google Maps. I am thinking of returning the phone to the shop, but my personal data and settings will be gone I think.
It seems like the driver that triggers hard button functions in windows is missing, broken or just plain ignorant. Anybody any ideas on how to troubleshoot and repair this?
Thanks for the trouble.
Cheers,
Donald
Click to expand...
Click to collapse
OK - obvious things first, this is either going to be a hardware or a software problem. If it's hardware, you need to return it to the shop as it will still be under warranty. If it's software, we'll be able to fix it with a Hard Reset.
Although a Hard Reset will remove all your settings and personal data, it will put the phone back into the state it was when you bought it. Seeing as the keys worked when you bought it, they should go back to working too!
My advice would be firstly to backup everything you need (contacts, e-mails, etc) onto your PC or your Exchange server. Then press and hold both softkeys and press the reset button with the stylus. Keep the softkeys pressed until you see a white screen warning about doing a reset, then release the softkeys. Press the green pickup button to start the reset, then the green button again when prompted to restart the phone. It will take a while to reboot first time, and then it'll go through the same screens it did when you first opened the box. Re-sync all your contacts/e-mails and you're sorted.
If the phone won't respond to the softkeys when you reset, and instead begins a normal reset, then it's definitely hardware. It could simply be a connector that's come loose, but opening the phone up will invalidate your warranty - so in your case, as it's so new, I'd say return it back to the shop and get a working one.
Good luck.
Perform a Hard Reset. That will rule out and correct any software issues. If it works after that it was the software that was messed up. If it doesn't work after that then its more likely a hardware issue and will need to be exchanged.
Confused Stu said:
Then press and hold both softkeys and press the reset button with the stylus.
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Click to collapse
Where is "the reset buton" that can be pressed with stylus? I have read that on the XDA-Wiki page too, ...but I can't understand what is "the reset buton" (maybe is the power buton ...but I don't need the stylus for press it )
breakx said:
Where is "the reset buton" that can be pressed with stylus? I have read that on the XDA-Wiki page too, ...but I can't understand what is "the reset buton" (maybe is the power buton ...but I don't need the stylus for press it )
Click to expand...
Click to collapse
OK for a soft reset there is a small hole to the left of the usb input on your device. Just simply insert the stylus into that hole and push
For a hard reset hold down both soft keys (first softkey to the right of the green button and the second soft key to the left of the "end" button or red button). At the same time insert the stylus into that little hole and give it a gentle push.
If you actually read wiki there would be a nice diagram there for you.
Oh ...I understand now ... Thank you!
This has happened to me twice. I'm not sure what led to it and I've not been able to reproduce it. I think it's a driver issue. A soft reset fixes it.
Confused Stu said:
If the phone won't respond to the softkeys when you reset, and instead begins a normal reset, then it's definitely hardware. It could simply be a connector that's come loose, but opening the phone up will invalidate your warranty - so in your case, as it's so new, I'd say return it back to the shop and get a working one.
Good luck.
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Click to collapse
this has happened on my wifes tilt/8925......worked fine on the way home then after she got home the green pickup button the end call button the windows button and the ok button have all stopped working. I thought it would be hardware but flashed anyway. remapped a couple of other buttons to bring up dialer.............do you think this may be a connector also.......or something more detrimental?
Thanks
chipsxj said:
this has happened on my wifes tilt/8925......worked fine on the way home then after she got home the green pickup button the end call button the windows button and the ok button have all stopped working. I thought it would be hardware but flashed anyway. remapped a couple of other buttons to bring up dialer.............do you think this may be a connector also.......or something more detrimental?
Thanks
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Click to collapse
Did you soft reset? I have this happen on my Tilt sometimes, but it's always fine after a soft reset.
khaytsus said:
Did you soft reset? I have this happen on my Tilt sometimes, but it's always fine after a soft reset.
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yes..........soft rest many times.......powered off and back on.........removed battery........attempted hard rest, but buttons did not work..........re-flashed phone....still doing it.
I can't see any similar problems on the forum, so can anyone help?
Yesterday my Kaiser's power button stopped working. In the middle of the day, not doing anything with it, installing anything or changing any settings. I took it out of my pocket and the screen was on with the power off dialog box showing (I normally keep it on standby in my pocket) The power button wouldn't put it into standby, and holding it wouldn't power it down. Intermittently the power off dialog appears on screen, if I click yes the device restarts (doesn't stay off). Everything else seems to work normally still. Soft resetting works normally. All the other buttons seem to work ok. I've tried a hard reset, but that made no difference.
Anyone else have anything like this?
no but i think ur power button seems to be stuck.. take it to ur local att store and see if they can help u out or try pressing and see it becomes unstuck.
omk298 said:
I can't see any similar problems on the forum, so can anyone help?
Yesterday my Kaiser's power button stopped working. In the middle of the day, not doing anything with it, installing anything or changing any settings. I took it out of my pocket and the screen was on with the power off dialog box showing (I normally keep it on standby in my pocket) The power button wouldn't put it into standby, and holding it wouldn't power it down. Intermittently the power off dialog appears on screen, if I click yes the device restarts (doesn't stay off). Everything else seems to work normally still. Soft resetting works normally. All the other buttons seem to work ok. I've tried a hard reset, but that made no difference.
Anyone else have anything like this?
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Click to collapse
I'm having the exact same problem right now. The power button definitely seems to be stuck. Can't figure out how to unstick it
About a week ago I had a similar problem.
The power button and the photo button stopped working. I couldn't turn the the device off or set it to standby.
Had to soft reset and after that it was ok again.
Draqula said:
About a week ago I had a similar problem.
The power button and the photo button stopped working. I couldn't turn the the device off or set it to standby.
Had to soft reset and after that it was ok again.
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Click to collapse
What do you mean by soft reset? Just pushing the little button at the botttom?
bTrizzy said:
What do you mean by soft reset? Just pushing the little button at the botttom?
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Click to collapse
Yep thats the ticket.
thetruth1985 said:
Yep thats the ticket.
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Click to collapse
Well that didnt work! Any other solution?
Is it possible to unmap the power button and map that question to another button???
i´ve noticed today that my "green or call" button is not responsive.
I have to press many times to enter the phone, and also to select a number in contacts and make that call.
Anyone had this problem?
I made a hard reset because it might be some software i installed and the problem is still there
no one are having or had this issue?
Try a soft reset, the touchpad with the buttons often looses it's way.
tnyynt said:
Try a soft reset, the touchpad with the buttons often looses it's way.
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Click to collapse
Yes i did, and also tried another rom beside de original.
I can say, that some times work and sometimes don´t work that well, but even without a reset it starts to work again but with some flaws.
I´m starting to suspect that this is a normal situation on most of the diamonds and no one has ever talked very much about it
I own my diamond for about a month and it only started to do this a week ago, that´s very very strange.
battax said:
no one are having or had this issue?
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Click to collapse
Every now and them my soft touch panel loses it's way.
Here's what I do to reallign it: either press on the bottom right corner twice or soft reset.
tnyynt said:
Every now and them my soft touch panel loses it's way.
Here's what I do to reallign it: either press on the bottom right corner twice or soft reset.
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Click to collapse
Even with a soft reset sometimes the problem continues.
I don´t understand your ideia, so the call button have something to do with the soft touch (whell?) they are connected?
When you say press bottom right corner, you say press the disconnect button? and it solves the irresponsive call button?
Do you know anyone with a diamond having this issue? It seems to me like a hardware problem.
It´s very very anoying and it drives me crazy.
Today the call button is working flawless, so i don´t understand this, send to warranty or not
Does anyone have issues with the keypad?
I think that some people are starting to have problems with it.
ok this is weird..all my keys aren't working at all incl. the volume key except the home key..even the touch-sensitive scrolling doesn't work. Oh and the phone keypad, compact qwerty and full qwerty (if T9 is on) don't work too......!
ok this is weirder..long press end key works...I suppose my problem is software?
okayyyyyyyy even weirder..it's fixed. I uninstalled Cyberon Voice Commander and Remote Desktop Mobile. I have a feeling it's Remote Desktop. However, it was fine when I first installed both programs so I have no idea what triggered the problem......maybe because I left my phone at the post office?!
attakorn said:
okayyyyyyyy even weirder..it's fixed. I uninstalled Cyberon Voice Commander and Remote Desktop Mobile. I have a feeling it's Remote Desktop. However, it was fine when I first installed both programs so I have no idea what triggered the problem......maybe because I left my phone at the post office?!
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Click to collapse
Some application cause that symthons in the hardware buttons, but in my case i don´t none installed and also i don´t have no app to mapp hardware buttons.
I guess it´s a hardware flaw in my case.
Anybody having problems with the power button not working?
It doesn't work at all no matter how hard I push. At times it works without issue, other times I have to use the camera button to wake my phone.
Anyone else with this?
Defective unit.
me too!!!!
twistedh said:
Anybody having problems with the power button not working?
It doesn't work at all no matter how hard I push. At times it works without issue, other times I have to use the camera button to wake my phone.
Anyone else with this?
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I have this problem just now..i asked my sister to call me to wake up my phone. I thought it was lagging. Turned out the power button is not working. I bought my phone almost three weeks ago...
Power button stopped working for me also
joannaricanaval said:
I have this problem just now..i asked my sister to call me to wake up my phone. I thought it was lagging. Turned out the power button is not working. I bought my phone almost three weeks ago...
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xsoliman3 said:
Power button stopped working for me also
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Did you both ever opened the phone, maybe for repair or the.prevoius owner? Maybe check the "outside" when opening phone (and removing LCD) many times the button flex cable gets damaged or get a small crack so it stop working after some time... The button flex is mounted very easily, maybe just need to get it back right into position and make sure it holds the contacts. The whole flex is just 6euro, repairing easy.. Just follow "ifixit"
✌
I had a problem with the power button on my phone recently. It was off, just like you describe, guys.
But the combination: power button + vol UP, to force a reboot of the phone worked and after booting, the button was working and the problem never occurred again.