Related
As I am an employee of Orange I thought I would let you know...
We got an email to day to say there are 3000 handsets "in testing" at the moment, it might not be until August that Online Sales, Phone Sales and Stores will see these handsets. By then they will be Orange Branded.
I would take "in testing" to mean they are putting their own version / skin on the TF3D...um NO!
There was ONLY 413 handsets delivered to ONLY the top 100 stores so thats why they will be hard to find if there are any left. These lucky ones where the "Generic" ones.
I was just lucky I was working the day they where delivered to our store and I got my hands on mine or else I still wouldn't have one...No handset charge, £21 per month, 600mins 2000 texts, 250Mb internet bundle, and Free Insurance.
I work in a top 100 store and we only got 4, I bought mine and we sold the other three in 2 days.... We now have waiting list of about 25 people.... deep joy!
Oh! And from what I have been able to gather from speaking to our Tech Support team Orange's HSDPA coverage is pretty much non-existant unless you are in London and you are sitting on-top of a radio mast, so you may aswell switch it off.
I am finding some funny issues with mine at the moment though....
If I receive 2 text messages one after another (within 30 secs of each other) then the phone vibrates constantly until I take the battery out....anyone else had this?
Also, I installed TomTom 7 on it and for some reason "sometimes" when I call someone once the phone call is connected TomTom starts up all on its own....
The only software I have instlled on the device is TomTom 7 and the latest version of the TF3D config.
the phone is running the following configuration:-
ROM Version: 1.37.405.1 WWE
ROM Date: 12/06/2008
Radio Version: 1.00.25.03
Protocol Version 52.26a.25.09W
.G.
I was told by the Orange rep today that the 3000 were about to be released. They're not going to test all 3000, just a small sample.
Then there'd me no more stock till August.
If that turns out not to be the case then I'll cancel my upgrade.
well im sending mine back on monday so there will be one more lol for someone.
any idea when the toutch pro will be coming out (the reason im sending the diamond back)?
bagg1234bagg said:
well im sending mine back on monday so there will be one more lol for someone.
any idea when the toutch pro will be coming out (the reason im sending the diamond back)?
Click to expand...
Click to collapse
Touch Pro is a HELL of a lot thicker, so if the sleek look and feel of the Diamond is your bag it's not quite there with the Touch Pro.
It's not a 'better' phone as such, more aimed at those who demand QWERTY and extendable storage, though it does still look pretty cool.
Release date is allegedly september 1st, but this could be delayed all the more (remember the Shift anyone?)
leoni1980 said:
Touch Pro is a HELL of a lot thicker, so if the sleek look and feel of the Diamond is your bag it's not quite there with the Touch Pro.
It's not a 'better' phone as such, more aimed at those who demand QWERTY and extendable storage, though it does still look pretty cool.
Release date is allegedly september 1st, but this could be delayed all the more (remember the Shift anyone?)
Click to expand...
Click to collapse
yeah i know what you meen, but it doesnt bother me coming from the kaiser any way, and all the other previous xda's ive had, i really want the qwerty keyboard thats about it really.
Got my Orange Diamond from mobiles.co.uk - ordered Thursday, sent Friday, delivered Saturday! They clearly have stock (although their website says otherwise!)
kidinspace said:
Oh! And from what I have been able to gather from speaking to our Tech Support team Orange's HSDPA coverage is pretty much non-existant unless you are in London and you are sitting on-top of a radio mast, so you may aswell switch it off.
.G.
Click to expand...
Click to collapse
Do you know anymore about the HSDPA rollout?
Cheers
huwwatkins said:
Do you know anymore about the HSDPA rollout?
Cheers
Click to expand...
Click to collapse
Would love to know more about this sort of thing but I don't even know who I could contact or where on our vast and poorly made intranet system I could I find out more.
.G.
pro looks like a brick
compared to the diamond.....
and when i stuck my diamond next to the new iphone
the iphone looked like a suit case compared to the diamond!
flash your diamond....and you will make it beter!
bagg1234bagg said:
well im sending mine back on monday so there will be one more lol for someone.
any idea when the toutch pro will be coming out (the reason im sending the diamond back)?
Click to expand...
Click to collapse
If HTC launch the phone on September 1st then "IF" and only "IF" Orange decide to sell the handset just add about 2 Months to the launch before you would see it in an Orange shop or be able to get it from Orange direct.
e.g. The Diamond was launched, when?... Middle of May?....Only made it into Orange stock 2 months later.
DO NOT phone Orange anytime soon asking if they are doing Touch Pro as we only get about 3 weeks notice (if we are lucky) as to what the phones we will be selling, so nobody will be able to give you an answer, they just want to keep the hype down so that they don't sell out faster than they can get them in.
Also NEVER trust the instore magazine, in my 2 and a half years at Orange I have never ever seen one that has the truth in to for example the July Mag is the first one to have the Diamond in it with it's specification and not as a "Coming Soon" phone, and the mistake they made? They said it had a 5.0Mp camera. Another fave of the magazine people is to publish phones in there as coming soon but then never sell them!
So if you want to Touch Pro on Orange don't hold your breath, you might be lucky and get it just in time for XMAS!
.G.
Also, if you don't like the answer the call centre person gives you, phone up again 5 minutes later - you get a different person and a different answer!
Keep ringing until you get the answer you like. lol
Can i check sth with the person that works for Orange? If we flash our diamond to a better and faster ROM and then sth happens and we have to send it back under warranty, does this invalidate our warranty? cause if we have a generic ROM on the handset, we can always claim it was one of the first ones that were not Orange branded, right?
Thanks
sgiannis said:
Can i check sth with the person that works for Orange? If we flash our diamond to a better and faster ROM and then sth happens and we have to send it back under warranty, does this invalidate our warranty? cause if we have a generic ROM on the handset, we can always claim it was one of the first ones that were not Orange branded, right?
Thanks
Click to expand...
Click to collapse
I would say do it, I've never heard of anyone being caught out in two years...
From a legal point of view it does invalidate your warranty...
As they used to say on "Blind Date"....
The Decision Is Yours.....
.G.
kidinspace said:
From a legal point of view it does invalidate your warranty...
Click to expand...
Click to collapse
But does it?
I have not read my current T&C, but I found nothing in previous T&Cs to say specifically that that altering the ROM would invalidate the phone warranty.
Technically if the phone is faulty, then it can be returned under warranty and unless the fault was caused directly by the owner/user, then the warranty should be honoured. So if the ROM change caused the fault then you are out of luck, but just because the ROM as been changed, does not mean the fault is the cause of that - for arguments sake a faulty screen or panel button
As this is an electronic device, then updates and enhancements will naturally become available and so its reasonable to assume that these can and should be applied - arguably in the same was as a PC can be upgraded.
But for those not in the UK, check local laws
kidinspace said:
Oh! And from what I have been able to gather from speaking to our Tech Support team Orange's HSDPA coverage is pretty much non-existant unless you are in London and you are sitting on-top of a radio mast, so you may aswell switch it off.
Click to expand...
Click to collapse
Orange HSDPA is working well for me when I travel to my 2 local towns - well north of Manchester but its mainly 3G unless I have my t-mobile chip in then in town it's always (H)
PaulusUK said:
But does it?
I have not read my current T&C, but I found nothing in previous T&Cs to say specifically that that altering the ROM would invalidate the phone warranty.
Technically if the phone is faulty, then it can be returned under warranty and unless the fault was caused directly by the owner/user, then the warranty should be honoured. So if the ROM change caused the fault then you are out of luck, but just because the ROM as been changed, does not mean the fault is the cause of that - for arguments sake a faulty screen or panel button
As this is an electronic device, then updates and enhancements will naturally become available and so its reasonable to assume that these can and should be applied - arguably in the same was as a PC can be upgraded.
But for those not in the UK, check local laws
Click to expand...
Click to collapse
Sorry, I'm tired, I was getting things confused in my head, removing the SIM LOCK invalidates the warranty unless you get Orange to do it.
ROM updates are ok...
Sorry bout that...
.G.
Coolio! I can update my ROM and its OK!?
I ordered my ROM last saturday online from the Orange website....came on the Tuesday. No Orange branding! Just a small Orange logo on the back of the phone!
Got a few admirers at work. Everyone says its far better looking than the iBrick!
Still in love with my Artemis though! Got iGO8 on both!! ;-)
kidinspace said:
Sorry, I'm tired, I was getting things confused in my head, removing the SIM LOCK invalidates the warranty unless you get Orange to do it.
ROM updates are ok...
Sorry bout that...
.G.
Click to expand...
Click to collapse
Good news... now i only have to wait for the diamond to get back in stock as i am eligible for an upgrade on Thursday.
Strange that Vodafone have the handset in stock (in Cambridge anyway) and Orange claim it's going to take a minimum of another couple of weeks... anyway...
sgiannis said:
Good news... now i only have to wait for the diamond to get back in stock as i am eligible for an upgrade on Thursday.
Strange that Vodafone have the handset in stock (in Cambridge anyway) and Orange claim it's going to take a minimum of another couple of weeks... anyway...
Click to expand...
Click to collapse
Thats because all the original delivery has generic HTC software on it, the team the "bastardises" the phones are running behind schedule at the moment.
.G.
How can I get them to send it to me without them bastardizing it?
Apologies in advance, I could not post proper links for this review due to my low post count.
Background
I ordered a Nexus 10 on November 20th, 2012. Initially, I was pleased by the battery life (~6.5 hours). Probably a bit like the "Boiling Frog" metaphor, the battery life degraded and I didn't notice it. I began to notice the battery degradation recently when my tablet began doing the 0% battery shutdown at ~30%.
First thing I did was get on the phone with Google, to see if I could get them to warranty the battery. Being a couple of months out of warranty, I wasn't expecting it to work, but it couldn't hurt. Denied. So, I called Samsung. After two hours and 8 different technical support phone numbers, they couldn't recognize my tablet serial number. I'm guessing it was unrecognized (which is no excuse, by the way) because I bought it on the Google Play Store. Besides all that, they didn't recognize the product name, kept calling it strange stuff like Nexus 10.1 or Nexus Note. They told me they would research and return my call at a later time.
My Nexus 10 is a daily driver with a minimum of 3 hours of use a day and often over 6. After impatiently waiting a few days, I began to panic. I began to believe that I had paid ~$500 for a device that, after a few more cells died, was going to be an expensive brick. I did some research and could find NO reviews on the NewPower99 battery kit, and since I felt that my options were relatively few, I decided to take the plunge.
Kit Contents and Cost
Ordered from Amazon for $75.41 (shipping and taxes included)
1 Cameron Sino 9000 mAh 33.3Wh Lithium-Polymer Battery Pack
One tiny screw screwdriver
Two tiny plastic prying tools
One plastic video disk (Not sure what it does, they special players can spin it fast and a video will play(!!??))
The Replacement and Pitfalls
Rather than using the included plastic video disk, I searched YouTube until I found the video: NewPower99 by NewLife2OldStuff. It's a great primer for this battery replacement, but there are a few parts where the disassembler's chubby fingers get in the way of disconnecting connectors. I suggest watching a few other Nexus 10 teardown videos prior to the actual teardown.
Prior to this, I had not attempted any mobile device disassembly/assembly. I did break a little insulation on the video card connector on the main board but this is due to me only watching the NewPower99 video and missing a detail (pull the display cable rather than flip the connector). Also due to how delicate the internals are, I did not push the display connector in far enough, which led to the display power being spotty. So, I had to redisassemble the tablet a few days later and reconnect it. Had I done more research and been a bit more patient, I'm sure the replacement would have been flawless.
The aftermath
My tablet has not yet exploded. As a matter of fact, one week in, I'm amazed. I've fell back in love with my tablet. Since the battery replacement, I usually don't need to charge until the end of the day. I run a conservative brightness on the display and, of course, that helps. Also, while I've done no metrics, I believe I've seen an unintended improvement: the charge time has improved. It was not unusual for me to plugin during sleep and still not have a full charge in the morning, which I haven't seen happen since battery replacement.
At a later time, I intend to respond to this post with an unscientific update on the battery's life. If the battery life stays relatively the same, I wouldn't really mind yearly replacement at this battery's warranty limitation and probably expected minimum life. Small price to pay for great battery life and a very underrated tablet.
Also, Samsung did, finally, return my support call a few days ago but I never called back. Don't call me, I'll call you .
Light Statistics (screenshots below)
~11:46 battery time
~6:45 display on time (top battery user)
~1:45 RetroArch (runner up top battery user)
These aren't really shabby for this tablet. Non-scientifically: the display was at ~25% brightness (in-house usage) >95% of the time, and never went below that. ~3-5% of the time the display was 100% (outdoors).
Program usage was an ordinary day of tablet use.
Not going to lie this is quite an informative post since the battery went bad over the course of a year later... I don't use my tablet as much as I first used to, but with all this android tech talk and new phones coming out at this time I use it more than I normally have (and also for the room 2 love that game!). I will definitely subscribe to this post so I have it handy if/when my battery starts doing the same thing as well in due time.
Thanks for this thread. My tablet has been going to 0% when it reaches 15%. So I've been looking to get a replacement battery. Cheers mate.
Avuton Olrich said:
Besides all that, they didn't recognize the product name, kept calling it strange stuff like Nexus 10.1 or Nexus Note.
Click to expand...
Click to collapse
Next time, give them the model #. Samsung GT-P8110
thanks for posting this. is it better to buy the cameron battery from amazon or thru this link: http://www.cameronsinobattery.com/tienda/prodList.asp?idcategory=32&curPage=3&sortField=description
and how about newpower99.com is it a reliable/legit seller?
xOnerOs said:
thanks for posting this. is it better to buy the cameron battery from amazon or thru this link: http://www.cameronsinobattery.com/tienda/prodList.asp?idcategory=32&curPage=3&sortField=description
and how about newpower99.com is it a reliable/legit seller?
Click to expand...
Click to collapse
Wow, that's an impressive price and I definitely would have taken it from there. I can't really speak about any company's reliability in general but the newpower99 thing worked well in my case. The only thing I'd have to say about getting it directly from cameroninobattery.com is finding those tiny tools; it shouldn't be that difficult at all (definitely worth the $50 to find them!). Still loving the battery life. :good:
Post made in error
Sent from my Nexus 10 using XDA Free mobile app
E-shop with the battery available?
Just for the record, e-shops (below) don't seem to have the battery in stock these days, but there are many sold at e-bay if one searches SP3496A8H (the part number).
* http://www.amazon.com/Samsung-Nexus-GT-P8110-Replacement-Installation/dp/B00F3T9SYC (out of stock)
* http://www.newpower99.com/Google_Nexus10_Battery_Replacement_Kit_p/google-nexus-10.htm (says available, but I ordered and got money back with they explanation they don't have those in stock)
* http://www.cameronsinobattery.com/1435-samsung-gt-p8110-gtp8110-ha32arb-google-nexus-1/ (out of stock)
I am extremely disappointed by my options to keep my nexus 10 going strong. I love the tablet... w/ its current screen resolution i really have NO reason to upgrade to a new device... however right now NO ONE carries this part. If google is NOT going to support having replaceable batteries, and there are no 3rd party options, we are all simply buying disposable electronics... its ridiculous.
Right now it is out of stock everywhere and there are 2 shady listings on ebay. Extremely disapointed with this.
mr_fro2000 said:
I am extremely disappointed by my options to keep my nexus 10 going strong. I love the tablet... w/ its current screen resolution i really have NO reason to upgrade to a new device... however right now NO ONE carries this part. If google is NOT going to support having replaceable batteries, and there are no 3rd party options, we are all simply buying disposable electronics... its ridiculous.
Right now it is out of stock everywhere and there are 2 shady listings on eBay. Extremely disappointed with this.
Click to expand...
Click to collapse
I am going through this right now! I am not sure if I should buy from the sketchy eBay listings or what. I tried NewPower99 but claim to have none in stock due to a production issue. It is almost as if Samsung went after the 3rd party that made the battery so they could not sell it. My tablet is out of warranty and I have no idea what to do as its worth nothing to trade in and I don't have the $$$ for a new tablet. If anyone has any suggestions or bought a replacement battery and hasn't used or opened it and would be willing to part with it I may be interested in buying.
CombustLemonz said:
I am going through this right now! I am not sure if I should buy from the sketchy eBay listings or what. I tried NewPower99 but claim to have none in stock due to a production issue. It is almost as if Samsung went after the 3rd party that made the battery so they could not sell it. My tablet is out of warranty and I have no idea what to do as its worth nothing to trade in and I don't have the $$$ for a new tablet. If anyone has any suggestions or bought a replacement battery and hasn't used or opened it and would be willing to part with it I may be interested in buying.
Click to expand...
Click to collapse
I am having the same problem. Nobody has the battery. So I finally found something on Alibabba and ordered it straight from china for something like $35 (through a friend's account, so I don't have the details at the moment). I expect it will take at least a month to get here. I hope it works and lasts, cheap batteries rarely work out very well in the long term.... but what choice do I have? This is a $500 tablet that is not that old! It now powers down at 70% battery, usually less than an hour playing a game
I went ahead and ordered the nexus 10 battery off of Ebay http://www.ebay.com/itm/261555419335?_trksid=p2055119.m1438.l2649&ssPageName=STRK:MEBIDX:IT
I'll let you know my results with it.
EDIT: Will I also need to purchase special tools to install it?
michaelearth said:
EDIT: Will I also need to purchase special tools to install it?
Click to expand...
Click to collapse
Just a (size 0?) phillips (you can pull off the cover to see the screw size). If it fits one, it'll fit all you need to get it pulled off. :good:
Somewhat offtopic, I might end up getting the new Nexus tablet, regardless. The center of my screen has started getting a brown burn-in color, most visible when the screen is white. Which is quite a shame, this tablet is still plenty peppy for me (it's my fastest development device), and have no other problems with the device at all (the battery still shines). The monitor life was probably accelerated by the high sleep time (10 or 30 minutes, don't remember which one) since it's a development machine I keep it on between compiles so it's there when I need it. :crying:
michaelearth said:
I went ahead and ordered the nexus 10 battery off of Ebay http://www.ebay.com/itm/261555419335?_trksid=p2055119.m1438.l2649&ssPageName=STRK:MEBIDX:IT
I'll let you know my results with it.
EDIT: Will I also need to purchase special tools to install it?
Click to expand...
Click to collapse
Have you received and installed the battery? I feel there are less and less options to find one these days.... Let us know thanks!
mr_fro2000 said:
Have you received and installed the battery? I feel there are less and less options to find one these days.... Let us know thanks!
Click to expand...
Click to collapse
Haven't received it yet. Estimated delivery is October 30th.
When I do get it and after install it, I'll write a full report here for you guys.
Sent from my VS980 4G using XDA Free mobile app
michaelearth said:
Haven't received it yet. Estimated delivery is October 30th.
When I do get it and after install it, I'll write a full report here for you guys.
Sent from my VS980 4G using XDA Free mobile app
Click to expand...
Click to collapse
That would be awesome, thanks!
looking for nexus 10 battery replacement in india
hi,
i am also facing the same issue. request you to intimate if you can find one in india?
Anyone bought from here/?? I have just ordered it.. cross my fingers..
http://www.amazon.co.uk/BATTERY-ORIGINAL-SP3496A8H-SAMSUNG-GOOGLE/dp/B00IXODOL2
Hi all,
I imported a Z3 Compact from Handtec and received around 10/3 or so - so about 3 weeks ago. I noticed over the weekend that the magnetic charger wasn't charging my phone, and then after looking at it and playing with it a little bit, the magnetic charger was lifting a the charging section "module" out of the phone... and then it came out entirely. Looks like it's just glued in. I looked around and it looks like this is a semi-rare issue (as I had to look on z2 forums etc) and so probably a manufacturing thing. I contacted Handtec and they accepted a return, but with return type "repair". At this point I'd rather get a refund and order from Sony USA if I still intend to keep this phone. I saw the one page on returns on their website and it's pretty vague and mentions 14 days, but then after some googling I came across their terms and conditions that state that i have 30 days to return for a refund - can anyone with experience here confirm what's real here? I want to push the issue if I'm within my rights.
Thanks.
edit: i think i'm wrong - it looks like it's just 14 days. i guess i'll post a response if anything else changes here.
mohlsen8 said:
Hi all,
I imported a Z3 Compact from Handtec and received around 10/3 or so - so about 3 weeks ago. I noticed over the weekend that the magnetic charger wasn't charging my phone, and then after looking at it and playing with it a little bit, the magnetic charger was lifting a the charging section "module" out of the phone... and then it came out entirely. Looks like it's just glued in. I looked around and it looks like this is a semi-rare issue (as I had to look on z2 forums etc) and so probably a manufacturing thing. I contacted Handtec and they accepted a return, but with return type "repair". At this point I'd rather get a refund and order from Sony USA if I still intend to keep this phone. I saw the one page on returns on their website and it's pretty vague and mentions 14 days, but then after some googling I came across their terms and conditions that state that i have 30 days to return for a refund - can anyone with experience here confirm what's real here? I want to push the issue if I"m within my rights.
Thanks.
edit: i think i'm wrong - it looks like it's just 14 days. i guess i'll post a response if anything else changes here.
Click to expand...
Click to collapse
Sucks and is weird. Keep us posted. Contact Sony U.S. too and see if they will help....
Sent from my D5803
phositadc said:
Sucks and is weird. Keep us posted. Contact Sony U.S. too and see if they will help....
Sent from my D5803
Click to expand...
Click to collapse
I'm glad you mentioned trying Sony USA. Based on what I read, I thought they were just telling people who imported to go take a hike, so I wasn't even going to go there, but I just got off the phone with them and they gave me no issue whatsoever giving me an RMA. 14 business day turnaround time.. average time.. but whatever. It's better all around than dealing with shipping back to Handtec and having them ship to Sony.
mohlsen8 said:
I'm glad you mentioned trying Sony USA. Based on what I read, I thought they were just telling people who imported to go take a hike, so I wasn't even going to go there, but I just got off the phone with them and they gave me no issue whatsoever giving me an RMA. 14 business day turnaround time.. average time.. but whatever. It's better all around than dealing with shipping back to Handtec and having them ship to Sony.
Click to expand...
Click to collapse
Awesome good to know. I've seen 3 reports (including you) if people trying to get support from Sony U.S.A., and now 2 were successful.
Sent from my D5803
phositadc said:
Awesome good to know. I've seen 3 reports (including you) if people trying to get support from Sony U.S.A., and now 2 were successful.
Sent from my D5803
Click to expand...
Click to collapse
I never received my RMA info from Sony so I had to go into another chat with a rep. This one was a little more interested in location information. Sounds like everything is ok still but he added the below. Got the RMA email while on the phone with him.
"
Me: Ok. Then everything is set and I just follow those instructions? I think I just received the email
Agent: Yes, that is correct sir, don't you worry, but I need to clarify that since your phone is from UK, the service center does not have a time frame to return it back from repair becuase they could be requesting parts to the original market that the phone was made for
Me: Ok. Would it be much longer than a usual time frame?
Agent: Yes, that is correct, the regular time frame would be 14 business days but in this case it will be longer than that, we cannot specify how long
"
in case anyone cares, sony received phone on 10/30, logged it 10/31 (this is their "received" date), and shipped it back out to me on 11/04. looks pretty good now, so we'll see. there was zero communication throughout this. it would've been nice to know they received the phone, and also that they shipped it back - it sat with UPS for 2 extra days because they couldn't deliver and i didn't see the door tag. so i'd recommend anyone in my situation to follow-up with them frequently.
mohlsen8 said:
in case anyone cares, sony received phone on 10/30, logged it 10/31 (this is their "received" date), and shipped it back out to me on 11/04. looks pretty good now, so we'll see. there was zero communication throughout this. it would've been nice to know they received the phone, and also that they shipped it back - it sat with UPS for 2 extra days because they couldn't deliver and i didn't see the door tag. so i'd recommend anyone in my situation to follow-up with them frequently.
Click to expand...
Click to collapse
And the waiting continues. I sent it in with a SIM tray, and it was returned without one, making it unusable as a phone. Had to contact them, setup another RMA, was given another 14 business day turnaround time, all for them to send me the little black piece of plastic they removed when I sent my phone to them. This is all unbelievable. I've owned the phone for all of 4-5 weeks.
Either use Twitter or carpet bomb them via email
Sent from my D5803 using XDA Free mobile app
mohlsen8 said:
And the waiting continues. I sent it in with a SIM tray, and it was returned without one, making it unusable as a phone. Had to contact them, setup another RMA, was given another 14 business day turnaround time, all for them to send me the little black piece of plastic they removed when I sent my phone to them. This is all unbelievable. I've owned the phone for all of 4-5 weeks.
Click to expand...
Click to collapse
still ongoing. they stopped responding to my emails for the last 3 or 4 days. finally i got into a chat with them and really gave them an earful about how this should've been a simple, quick thing. the guy followed up with me after the chat and let me know that he received a tracking number that shows it was delivered already the night before. again, no communication there.
then i get the package, open it up and it's a Micro SIM tray.... not Nano SIM. you think they would know this. now I'm back to waiting for them to respond to me. this is a f*cking sh*tshow at this point.
mohlsen8 said:
still ongoing. they stopped responding to my emails for the last 3 or 4 days. finally i got into a chat with them and really gave them an earful about how this should've been a simple, quick thing. the guy followed up with me after the chat and let me know that he received a tracking number that shows it was delivered already the night before. again, no communication there.
then i get the package, open it up and it's a Micro SIM tray.... not Nano SIM. you think they would know this. now I'm back to waiting for them to respond to me. this is a f*cking sh*tshow at this point.
Click to expand...
Click to collapse
Oh my god, are you ****ing kidding?
Sent from my D5803 using XDA Free mobile app
tudork said:
Oh my god, are you ****ing kidding?
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
Nope. Figured I'd check in and update this again. It's been 43 days since I sent my phone in. About 30-35 days of looking at it as a paperweight on my desk. I spent a few weeks emailing and calling a few times a day. I was promised that a manager would call me back multiple times, but no one ever did. One day in the last week of November, I called at 9am, was promised a manager would call me back. No one did. Called at 2pm, the person on the phone set up a time for a manger to call me back - at 3. No one called. Called back at 4pm, and had someone say they were personally taking ownership of my case and convince me that they were going to do everything they could to help me, even gave me their name. Not like it helped when I emailed or called after that. I've been tweeting to Sony Support and Sony Xperia and they took my info but that was it really. Late last week a guy named Josh from Consumer Relations called me and said he was following up on a phone survey I took after one of my calls.. basically where I trashed Sony and their customer service and begged someone to call me. He told me he was having a SIM Tray overnighted to me. And he did... and actually, there were two UPS packages sent again (first time there were two of the same sent as well for some weird reason). Awesome... until I opened the packages and found Micro SIM Trays again. Even explaining this to him and how I needed Nano didn't get me anywhere. I don't have a direct number to this guy, the only number connects to a voicemail system where you leave a message, but anyway I called from the UPS parking lot and left a message and haven't heard from him yet. That was yesterday morning. I've received 4 Micro SIM Trays and have been blown off and ignored for going on 2 months soon. Now I guess I'm doing what I should've done a month ago - buy from China on Ebay.
F*ck you Sony. You f*cking suck, hard. And lost a customer. I hope my post helps someone else not deal with this complete bullsh*t. It gets tossed around a lot, but seriously, this is by far the worst customer service I've ever experienced. By far.
mohlsen8 said:
F*ck you Sony. You f*cking suck, hard. And lost a customer. I hope my post helps someone else not deal with this complete bullsh*t. It gets tossed around a lot, but seriously, this is by far the worst customer service I've ever experienced. By far.
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You should post your experience with Sony to their facebook pages.
Peeveli said:
You should post your experience with Sony to their facebook pages.
Click to expand...
Click to collapse
Maybe, as yet another last ditch effort. They don't allow wall posts to be public, so who knows if they read them at all.
Edit: Yes, they are public. Nice. G+ is a nice public place too.
does anyone know of any sony email addresses i could use? i looked around, but they do as good a job hiding that stuff as they have for customer service for me. i sent a detailed account of my experience to [email protected] as well as posting on Sony Xperia's facebook page. i wish i had more email addresses to bombard.
Just keep it up, you will soon be able to open up a store selling micro sim trays. This is freaking unbelievable.
Sent from my D5803 using XDA Free mobile app
Wow, I am actually having the EXACT same problem.
Also preordered from Handtec, and was using a Magector adaptor from Amazon, and noticed that it stopped working some nights and that it was coming out.
I am so happy that Sony USA helped you, I was worried I was out of luck unless I was willing to send it back to the UK.
Gonna call them today and see if I can get mine fixed too!
Do you know if they sent you a different phone back or the same one?
Edit: Didn't see all the problems you were having with the sim car tray though.
Going to keep it when I send it back...
Alex2x3 said:
Wow, I am actually having the EXACT same problem.
Also preordered from Handtec, and was using a Magector adaptor from Amazon, and noticed that it stopped working some nights and that it was coming out.
I am so happy that Sony USA helped you, I was worried I was out of luck unless I was willing to send it back to the UK.
Gonna call them today and see if I can get mine fixed too!
Do you know if they sent you a different phone back or the same one?
Edit: Didn't see all the problems you were having with the sim car tray though.
Going to keep it when I send it back...
Click to expand...
Click to collapse
Yeah I had the same problem - the magnector adapter on amazon pulled the charging port out of my phone after 3 weeks of use. Definitely keep your SIM Tray!
My issue is actually resolved now as of today, 45 days into this mess. The Consumer Relations guy Josh eventually called me back around 3:30pm yesterday and said he was out of the office until then, and that he was going to call the service center because it seemed like they had a part number wrong - he was looking it up while on the phone with me and they had the part listed for all of the z models. Who knows if that's real because when he called back with the tracking number for a new overnight delivery, I could see the info had been sent to Fedex at 11:49am. So who knows. Especially because yesterday morning I typed up a huge detailed account of every interaction I've had with Sony since October and posted it on Facebook, G+, their consumer relations site, and the one email I found.
Anyway, I got the correct SIM tray this morning, so I'm just glad this is finally resolved. If it weren't for the SIM tray sh*tshow, I would've said this was great customer service. Phone was back in my hands in like a week and a half. And even after that, they sent me that first Micro SIM tray in like 4 or 5 days. But after that they were completely incompetent. F*ck you Sony.
To answer your questions, yes I got the same phone back. I had a tempered glass screen protector on it and it came back with it... but looks like it got some pretty hard pressure on the one corner because it's noticeably... different. Hard to describe. Like oily, if you press down hard on it you can see the impression.. it has a permanent impression across the triangular corner. Also I took a picture of the About Phone screen/IMEI before sending in to confirm.
In case you or someone else who is reading this could use it, here's all the other means of contacts I found:
[email protected]
-It doesn't look like they respond (or even check? I don't know). A lot of others saying the same thing, even though they're directed to email them at the forum site below.
http://community.sony.com/t5/Customer-Relations/bd-p/customer-relations
-This looks kind of helpful.. they at least have mods who seem to be responding and putting people in touch with people who can help them. Also great for a fun read on just how god awful their customer service really is.
Sony Xperia Customer Relations (866) 737-3366
-This dumps you into a generic voicemail. My guy's name was Josh, so I'd just say this message is for him, etc. This was how I was finally able to get this resolved.
mohlsen8 said:
Y
Anyway, I got the correct SIM tray this morning, so I'm just glad this is finally resolved. If it weren't for the SIM tray sh*tshow, I would've said this was great customer service. Phone was back in my hands in like a week and a half. And even after that, they sent me that first Micro SIM tray in like 4 or 5 days. But after that they were completely incompetent. F*ck you Sony.
To answer your questions, yes I got the same phone back. I had a tempered glass screen protector on it and it came back with it... but looks like it got some pretty hard pressure on the one corner because it's noticeably... different. Hard to describe. Like oily, if you press down hard on it you can see the impression.. it has a permanent impression across the triangular corner. Also I took a picture of the About Phone screen/IMEI before sending in to confirm.
.
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Click to collapse
God damn, really seems like their customer service is ****ed.
Kinda scaring me from even dealing with them...
Do you think our magnetic ports were defective, as in are you going to keep using the magnetic charger?
I love the feature but don't want to **** up my port every month...
Did you call that number and leave a voice mail from the start, or should I start with their customer service number first?
Alex2x3 said:
God damn, really seems like their customer service is ****ed.
Kinda scaring me from even dealing with them...
Do you think our magnetic ports were defective, as in are you going to keep using the magnetic charger?
I love the feature but don't want to **** up my port every month...
Did you call that number and leave a voice mail from the start, or should I start with their customer service number first?
Click to expand...
Click to collapse
i'd probably go through official channels first. they seemed helpful enough when the problem was easy for them to tackle. not sure the people at the number would appreciate a cold call right away either. but hey, F 'em after my experience. that's why i posted it. most everyone I talked to at normal customer service was always nice. they just either lie, have too much on their plate, or both. josh at that number was nice and seemed to be pretty genuine and interested in getting my issue resolved.
i'm going to keep using the magnetic charger. i dunno, this is part of the reason i got the phone. i would've preferred qi, but this is a runner-up for me. no way am i taking off the port covers every day, they'll never last doing that. at least i don't think, never had a phone like this before.
but something to probably keep in mind is that the phone wasn't designed to be use with these third party chargers (so leave that out if sony asks, hah). the only magnetic charging things sony makes are the docks, i believe. there's no pulling and twisting with the magnets that i know i was doing before this happened. heck, i was using my phone here and there while it was charging.. moving it around like that had to put some pressure on it. i just never thought the thing would pop out like it did. i'm going to at least be more careful to not bother it while it's attached now.
good luck & god speed.
same issue
MagNector X2
hi. i have had my eyes on this tab S 8.4 LTE since it was announced. i have been saving a lot so as to get this tablet.
the day i got all the money for this tablet saved, i went to the Samsung store and bought the device right. hell, i even paid extra for the Bronze color one.
i felt blessed and happy. after like half an hour of using the tablet, i found the stutter and lag to be all over the UI. it was not deal breaker but definitely was Heart breaker. for a premium one of a kind, Samsung Flagship tablet, i didnt expect that. i have owned Note 3 and both have EXACTLY the same hardware other than the screen.
but i got over that and accepted that as part of deal from samsung cause after all it had Touchwiz. i personally love touchwiz. i really do.
after like a week of usage, i started to feel like the battery on this tab is giving up on me. i tried every thing there was to try. i rooted it, removed the bloatware, installed greenify, swapped roms, minimized brightness and all i was advised by good folks here on this very good community of xda.
then i was told that many people here found the solution by re-sitting the battery connector on the mother board. and i tried that. i removed the back cover, with all the pain and cringing, and REALLY found the plug to be very loose. looked like some child had it just PLACED it on its place. it was not even all the way down. i did that, and boom, i got the battery back to normal, i un-noticed all the scars and scratches there were because of removing the back cover.
after like 4 or 5 days same **** started happening. battery would fail after like 3 hours of screen time and that also doing nothing just plain UI browsing, because my tab was in the period of showing it to friends and relatives. u know the usual stuff. people asking u to let them see your new tab. every body praised and loved the SUPER AMOLED!
after like some time, it literally gave up on me. it would not boot, it would power on. it would charge and that also very weirdly, when i plug it it sometimes said, 50% battery, then at the next second i remove the charger and re-connect it and it would show, 89% battery. the next second i would remove and re-connect the charger and it would say 4% battery.
i could not do anything. so i went to samsung OFFICIALL sales & repair centre and I LITERALLY MADE THAT STUPID ***** WRITE DOWN ON THE JOB SHEET TO NOT LOSE THE IR BLASTER COVER THINGY. they gave me 15 days of time for to repair it and asked for Rs 5000 which is equivalent to US $ 55 approx. i was like, ok if u fix it all well i can pay that. and FYI, the TABLET WAS IN FREAKING WARRANTY! IT WAS ONLY 20 DAYS OLD!
you get where im going? well i called them 15th day and they didnt pick my phone. i tried for next 2 days and they didnt pick any call. i went to their office and asked them what happened of the tablet. they said sorry we could not fix it and we were told this by our ENGINEERS the second day. i was like why didnt u tell me that before why make me wait 15 days and they said our phone was dead... MOTHER****ERS!
i asked them to return my tablet, they charged me Rs 1000 approx US $10 BEFORE returning me the tablet.
when they returned me the tablet, it had that IR blaster cover lost. i was so angry i cant explain. i could not do anything against them i went there 3 times and waited for like 30 min each time JUST TO SEE THE MANAGER AND HE NEVER MET... i wish they all die in deepest pits of hell for eternity. amin.
anyways, firstly i didnt trust the local small repair shops but i had no choice i gave the tab to one of shops and he repaird it for me in like 1 day. i was really happy. but he charged me Rs 3000 about US $30.
i started using the tab and it was fine. i got the normal 6-7 hours of screen on time. and btw, he didnt replace any thing including the batter.
since this saturday, the same **** started happening AGAIN. i went to the same shop and gave him the tablet to repair. just today he called me and told me the expense for this time repair would be Rs 5500 approx US $55.
NOW, this is my experience with samsung's greatest tablet ever. i have learnt my lesson the hard way i guess. Spending US $40 or $60 might not be a big deal for some of you Europeans or Americans out there but im from Pakistan. im a student. i dont get money very often to repair my ****. and that also a mere 28 days old BRAND NEW OUT OF THE ****ING BOX TABLET.
i know, i might get hate here as well, cause not many these days, understand others problems.
but i would advise you all new comers NOT TO GET THIS TABLET EVEN IF U ARE GETTING IT VIA SALE. i paid the full price and even more cause of import fees and taxes.
and btw, its not just me, there are many people who didnt get the battery life they were told they would get.
you have been warned.
Why didn't you get a replacement by warranty? Didn't get that.
pibach said:
Why didn't you get a replacement by warranty? Didn't get that.
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Click to collapse
HAHA... replacement? there is no such thing as replacement here mate! they only talk to the customers until they pay them and thats it. after that they dont have any time for you. as i have already said, they were not even ready to return me my device which they had ****ed up by losing the IR blaster cover. they said first i need to pay then they will return my tab. its been one of the ****ed up experiences of my life.
and to top things off, no one is there to complain. no executives, no senior person, no managers NOTHING! only sales girls with fake smiles and little cleavages. u see, women here, especially women who work in such sales department, like all over the world are used very wrongly. and in our country you can not even look at a woman with anger, let alone talk to them about the **** they did wrong to my tablet.
its very very saddening situation here man, very very saddening! people who have resources get everything and students like myself or people who have not much relations are the victims. i know if i were in any other country i could have sued their asses off. but here NO.
and its the device its self thats the problem. u see if samsung cuts its product lines even 25%, and works more on QC and software, things like thing would never happen.
all the hype around S6 and i bet you, it will all be the same. I bet you it will still lag, it will have almost the same issues as previous phones. yes there will be changes, but merely cosmetic!
Reality bites
pibach said:
Why didn't you get a replacement by warranty? Didn't get that.
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Click to collapse
Unfortunately, most of the stores in some countries are only third party/franchisee, so they don't offer the same wonderful customer service you may be accustomed to. They don't readily provide brand new unit replacements, heck, we usually even have to fight for parts replacement and settle at that (better than nothing, I guess).
From where I'm from, we're usually told, "we will have to have our technician take a look at it. Please come back after 5-7 business days." When we come back, they tell us that they were unable to elicit the problem, and if we want, they can have it sent to their main branch (in a different city) to take a look at it. Of course, they still end up telling you that there's nothing wrong with it and charge you anyway.
---------- Post added at 02:31 PM ---------- Previous post was at 02:24 PM ----------
Thank you for this post. I actually considered getting the Tab S2 when it comes out. Your post reminded me of my past experience with a Galaxy Tab 8.9 and an S3 (tablet had a defective motherboard and I could only get the parts replaced, no new unit) and my Galaxy S3 wouldn't connect to a WiFi network unless I literally stood right next to the router (this one I actually did manage to get a replacement unit, but the trouble I had to go through..ugh).
Anyway, I'm so sorry for the trouble you had to go through.
Sorry but just because you had an bad experience it doesn't mean that others should be scared off. I bought my tab 's 8.4 on sale and I use it at least 4-5 hours per day without any lag at all and with around 35% battery left every day. I think you could just have said that you had a bad experience instead of telling everybody in bolded text that they shouldn't get it.
Except I have WiFi version. So if this is a common problem on the late version then I have nothing to say.
Pills_e said:
Sorry but just because you had an bad experience it doesn't mean that others should be scared off. I bought my tab 's 8.4 on sale and I use it at least 4-5 hours per day without any lag at all and with around 35% battery left every day. I think you could just have said that you had a bad experience instead of telling everybody in bolded text that they shouldn't get it.
Except I have WiFi version. So if this is a common problem on the late version then I have nothing to say.
Click to expand...
Click to collapse
I agree - I have the 10.5 and yes it suffers from slight lag but theres ways around that (Nova/debloating etc).
My note 4 is the boss and not issues at all now i'm on 5.0.1. You can't really slat a manufacturer entirely if the country you reside in doesn't have the support required - you took that risk on.
As for the technical problems you are having, I guess taking apart a device that was under a month old kind of invalidates any warranty - if you didn't have one I suspect all you've done is cause problems for the engineers. Did you contact the sellers/retailer? Have you contacted samsung to see who they'd recommend/are there others that may be able to sort it out?
However if you cannot get Samsung repair service in your area, why didn't you consider a make that can be supported locally?
I imported a gear VR from the US to UK and if it went wrong I'd wholly expect Samsung not to honour the warranty....sometimes we take risks and it doesn't work out!
Well no doubt you had a nightmare experience and sorry that you didn't have my experience. For me I couldn't be happier and have zero regrets with my purchase. Other then the lag problem which was fixed by debloating and switching to nova launcher I really really really love my tab s and so glad I didn't get the iPad mini like I was planning.
Now I eagerly await the lollipop update.
Sucks that you can't get proper service. Sorry to hear that but a lot of us can get proper service so I don't think its right for you to tell people to stay away. If someone gets unlucky here where I am they can easily return it and get a new one. For me I was first disappointed by the battery life but have quickly realized maybe I was spoiled by the 10+ hours my ipad 3 got. I don't experience any lag and have mostly good things to say about the device. I do wish the battery would go a bit longer. My only complaint comes with the power button. After only a few weeks its not looking good. Its going to go at some point. It already looks like its pushed in.
I have a 10 as well, and I have had zero issues with it. I have read some other complaint threads, but I haven't had any issues at all with mine. Sucks to hear others have issues, but this is the finest tablet I have ever owned.
bonerp said:
I agree - I have the 10.5 and yes it suffers from slight lag but theres ways around that (Nova/debloating etc).
My note 4 is the boss and not issues at all now i'm on 5.0.1. You can't really slat a manufacturer entirely if the country you reside in doesn't have the support required - you took that risk on.
As for the technical problems you are having, I guess taking apart a device that was under a month old kind of invalidates any warranty - if you didn't have one I suspect all you've done is cause problems for the engineers. Did you contact the sellers/retailer? Have you contacted samsung to see who they'd recommend/are there others that may be able to sort it out?
However if you cannot get Samsung repair service in your area, why didn't you consider a make that can be supported locally?
I imported a gear VR from the US to UK and if it went wrong I'd wholly expect Samsung not to honour the warranty....sometimes we take risks and it doesn't work out!
Click to expand...
Click to collapse
Pills_e said:
Sorry but just because you had an bad experience it doesn't mean that others should be scared off. I bought my tab 's 8.4 on sale and I use it at least 4-5 hours per day without any lag at all and with around 35% battery left every day. I think you could just have said that you had a bad experience instead of telling everybody in bolded text that they shouldn't get it.
Except I have WiFi version. So if this is a common problem on the late version then I have nothing to say.
Click to expand...
Click to collapse
both of you are very right at your position. i might have also said the same things if i saw some thread like this and i had no trouble with my tablet.
but the thing is, samsung has Proper sales and service business here in my country. u would not even believe that some of the products are not even launched in some big countries but they are made available here. Note 4 was launched here 2 days before its international launch! same case with some other big tabs and smartphones.
removing the back cover does not void ANY kind of warranty. i snapped it back and no body could tell if i ever removed it. i dont have the tab with me, but when i will i will try to show you guys what the OFFICIAL samsung ENGINEERS did to it. i opened the back with a debit card and nails and they have proper equipment, i guess, but they ruined it for me. and how come they lose some part of the tab when i CLEARLY TOLD THEM & EVEN ROTE IT TO THEM NOT TO LOSE IT because its too small thing to lose.
any how, all of you guys who have no trouble with your tabs, great for you. i feel good for you. i would have called it my bad luck if it was my first experience with samsung device. i have had sasmsung devices for a very long time including even some of the house hold electronics. mobile division of samsung sucks balls in terms of QC.i remember having S2 having dead speaker after 2 months, S3 having strange glue marks on the AMOLED screen, S4 having heat up issues and now this.
@ Pills_e and i didn't write text in bold or what ever to seek attention. why didnt you write such a thread? because you didnt have a problem right? i just tried to warn people. i have said it already and would say it again, im a student. i dont have a full time job. its Very hard for me to spend US $40 or $60 after 10 days just like that on repairing a gadget that is not even available to me. it might be easy for you, but not for all.
i just advised based on my experience and its just sincere brotherly advise to all new comers. people will get what they like, no matter what. i just poured in my experience. thats it.
aami.aami said:
hi. i have had my eyes on this tab S 8.4 LTE since it was announced. i have been saving a lot so as to get this tablet.
the day i got all the money for this tablet saved, i went to the Samsung store and bought the device right. hell, i even paid extra for the Bronze color one.
i felt blessed and happy. after like half an hour of using the tablet, i found the stutter and lag to be all over the UI. it was not deal breaker but definitely was Heart breaker. for a premium one of a kind, Samsung Flagship tablet, i didnt expect that. i have owned Note 3 and both have EXACTLY the same hardware other than the screen.
but i got over that and accepted that as part of deal from samsung cause after all it had Touchwiz. i personally love touchwiz. i really do.
after like a week of usage, i started to feel like the battery on this tab is giving up on me. i tried every thing there was to try. i rooted it, removed the bloatware, installed greenify, swapped roms, minimized brightness and all i was advised by good folks here on this very good community of xda.
then i was told that many people here found the solution by re-sitting the battery connector on the mother board. and i tried that. i removed the back cover, with all the pain and cringing, and REALLY found the plug to be very loose. looked like some child had it just PLACED it on its place. it was not even all the way down. i did that, and boom, i got the battery back to normal, i un-noticed all the scars and scratches there were because of removing the back cover.
after like 4 or 5 days same **** started happening. battery would fail after like 3 hours of screen time and that also doing nothing just plain UI browsing, because my tab was in the period of showing it to friends and relatives. u know the usual stuff. people asking u to let them see your new tab. every body praised and loved the SUPER AMOLED!
after like some time, it literally gave up on me. it would not boot, it would power on. it would charge and that also very weirdly, when i plug it it sometimes said, 50% battery, then at the next second i remove the charger and re-connect it and it would show, 89% battery. the next second i would remove and re-connect the charger and it would say 4% battery.
i could not do anything. so i went to samsung OFFICIALL sales & repair centre and I LITERALLY MADE THAT STUPID ***** WRITE DOWN ON THE JOB SHEET TO NOT LOSE THE IR BLASTER COVER THINGY. they gave me 15 days of time for to repair it and asked for Rs 5000 which is equivalent to US $ 55 approx. i was like, ok if u fix it all well i can pay that. and FYI, the TABLET WAS IN FREAKING WARRANTY! IT WAS ONLY 20 DAYS OLD!
you get where im going? well i called them 15th day and they didnt pick my phone. i tried for next 2 days and they didnt pick any call. i went to their office and asked them what happened of the tablet. they said sorry we could not fix it and we were told this by our ENGINEERS the second day. i was like why didnt u tell me that before why make me wait 15 days and they said our phone was dead... MOTHER****ERS!
i asked them to return my tablet, they charged me Rs 1000 approx US $10 BEFORE returning me the tablet.
when they returned me the tablet, it had that IR blaster cover lost. i was so angry i cant explain. i could not do anything against them i went there 3 times and waited for like 30 min each time JUST TO SEE THE MANAGER AND HE NEVER MET... i wish they all die in deepest pits of hell for eternity. amin.
anyways, firstly i didnt trust the local small repair shops but i had no choice i gave the tab to one of shops and he repaird it for me in like 1 day. i was really happy. but he charged me Rs 3000 about US $30.
i started using the tab and it was fine. i got the normal 6-7 hours of screen on time. and btw, he didnt replace any thing including the batter.
since this saturday, the same **** started happening AGAIN. i went to the same shop and gave him the tablet to repair. just today he called me and told me the expense for this time repair would be Rs 5500 approx US $55.
NOW, this is my experience with samsung's greatest tablet ever. i have learnt my lesson the hard way i guess. Spending US $40 or $60 might not be a big deal for some of you Europeans or Americans out there but im from Pakistan. im a student. i dont get money very often to repair my ****. and that also a mere 28 days old BRAND NEW OUT OF THE ****ING BOX TABLET.
i know, i might get hate here as well, cause not many these days, understand others problems.
but i would advise you all new comers NOT TO GET THIS TABLET EVEN IF U ARE GETTING IT VIA SALE. i paid the full price and even more cause of import fees and taxes.
and btw, its not just me, there are many people who didnt get the battery life they were told they would get.
you have been warned.
Click to expand...
Click to collapse
I'm so sorry for you. I hate that you've been through all of this stuff regarding samsung devices. I wonder if the tabs going to Pakistan are made in a different factory than United States ones? I hope you have better luck in the future.
Sent from my Galaxy Tab S 8.4 with much love to the xda community.
I have the 10.5 and am on a stock rom and have zero lag anywhere. Initially there was lag with the OS it was released with (I bought it release day) but subsequent updates removed all the lag I had. I love my Tab S and I get 11hrs watching videos on it on long flights and drives and the screen is amazing.
What you should have done was try to return the tablet for a replacement INSTEAD of opening the back. Opening the back voided your warranty and is not something I EVER do for ANY device I own that's within warranty period. Outside of the period I may take the chance but not a day before.
Sorry to hear this happened to you as I know how frustrating these kinds of things can be.
I'm Surprised!
I'm surprised that Samsung would even touch your Tab S 8.4! After you rooted it, changed the ROM and then opened the device up which a user is never supposed to do, I'm surprised your warranty is worth the paper it was written on.
You should have taken the Tab S back to whomever you bought it and got your money back.
Hmmmm... was just about to order a tab S 8.4 WiFi as well... Lol.
i have 10.5 LTE and the battery stand only 3.5 Hours after few month of purchase its stand around 6 hours before
i have already make root so i got KNOX flag 01
but i will pay 50$ if this will fix the problem but after i read your story im afraid to fix it and the problem come again .. i don't know what to do
I have Jump, and due to a loose home button, ordered a replacement S6 from TMobile yesterday at about 3:30. It was confirmed that it was in stock and I would get it today. I got a tracking number for UPS, but it only says its received the order to be processed, it hasn't been given to UPS yet. Is this typical of UPS? Not updating the info? Or is it more likely TMobile dropped the ball and still hasn't given it to UPS yet?
That's normal. Tracking info sometimes take longer to get updated.
stevessvt said:
I have Jump, and due to a loose home button, ordered a replacement S6 from TMobile yesterday at about 3:30. It was confirmed that it was in stock and I would get it today. I got a tracking number for UPS, but it only says its received the order to be processed, it hasn't been given to UPS yet. Is this typical of UPS? Not updating the info? Or is it more likely TMobile dropped the ball and still hasn't given it to UPS yet?
Click to expand...
Click to collapse
I have seen ups slack on updating info many times but getting an order next day placed that late may be pushing it. I have not had this particular experience with tmo though
Droidmissionary said:
I have seen ups slack on updating info many times but getting an order next day placed that late may be pushing it. I have not had this particular experience with tmo though
Click to expand...
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I'm just wondering if it didn't actually ship yesterday, I would think it would have been at least showing it in UPS's hands by now.
FYI OP I'm sure your new phone will also have a loose home button and if its not loose, it will become loose eventually.
shook187 said:
FYI OP I'm sure your new phone will also have a loose home button and if its not loose, it will become loose eventually.
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This thing was/is really wobbly, and its not reading my thumb print but maybe 20% of the time, but yeah, I know it'll loosen up somewhat over time, but it shouldn't be like this at 3 weeks old.
I called TMo and they said UPS pick up is at 8pm, more than enough time for it to be picked up yesterday, and they don't know why it wasn't given to UPS. So they are filing paperwork trying to figure out just where it is right now.
stevessvt said:
This thing was/is really wobbly, and its not reading my thumb print but maybe 20% of the time, but yeah, I know it'll loosen up somewhat over time, but it shouldn't be like this at 3 weeks old.
I called TMo and they said UPS pick up is at 8pm, more than enough time for it to be picked up yesterday, and they don't know why it wasn't given to UPS. So they are filing paperwork trying to figure out just where it is right now.
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Yeah mine was really bad as well, my new one is rock solid. Had the new one since the 14th but I did it through a store and got a brand new unopened one on the spot. Took all of ten minutes from the time I walked in the door.
ThePagel said:
Yeah mine was really bad as well, my new one is rock solid. Had the new one since the 14th but I did it through a store and got a brand new unopened one on the spot. Took all of ten minutes from the time I walked in the door.
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Yeah,....I contemplated too long, and then got too busy. Oh well, it is what it is. Except I scheduled the delivery for today so I could get it on my day off.....
UPS system updates as soon as the driver signs the pickup manifest. If it hasn't updated, they didn't get it.
FWIW : My S6 with a build date of 04/03/15 was HORRIBLE in comparison to my 05/04/15 phone. Ratting buttons, insane battery drain, etc. New phone displays none of those problems.
I too exchanged at a T-Mobile retail store, since that's where I originally purchased the device
I have received about 3 replacements for my GS6 and the first one was new but had a loose home button see in had a home button stop workin and was loose and thee chamfered edges were badly scratched the b ew in just got is brand new looks brand new and has not problems knock in wood at all
tmobile s6 issues
when i got my s6 the back button was an issue, sometimes it didn't respond that wasn't a big deal so i kept it. then i started having phone calls where there was no audio so i had to drop the call and call again. and a week ago the screen would freeze and couldnt open any app or slide between windows, but i could open the camera with double tap on home and open the notification window but thats it and had to reset. then last night for some reason the back button was stuck, is there even an actual button to get stuck? everything app i open would exit after a few minutes and started getting shorter to a few seconds. factory reset the phone twice and couldnt get past initial setup because of all the back button spamming.
before the back button failure i did order replacement which should get here on the 9th. hoping that has no issues cause so far my Tmobile experience is not going well. phone issues, signal issues. support issues, all i get from support are links to tmobile support website. stuff i already read through before i talk to support.
Synyster06Gates said:
UPS system updates as soon as the driver signs the pickup manifest. If it hasn't updated, they didn't get it.
FWIW : My S6 with a build date of 04/03/15 was HORRIBLE in comparison to my 05/04/15 phone. Ratting buttons, insane battery drain, etc. New phone displays none of those problems.
I too exchanged at a T-Mobile retail store, since that's where I originally purchased the device
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How do you see the phone's build date? I've heard other people state that their battery life is awful and some state that it's the best ever. My battery life is kinda "meh", but getting better with newer ROMs... I honestly am not sure if my placebo effect or my phone happens to be one of the good ones or if 2-3h SOT with 1-2 days on XtoLite (sp) is only because of the ROM.
psych0r3bel said:
How do you see the phone's build date? I've heard other people state that their battery life is awful and some state that it's the best ever. My battery life is kinda "meh", but getting better with newer ROMs... I honestly am not sure if my placebo effect or my phone happens to be one of the good ones or if 2-3h SOT with 1-2 days on XtoLite (sp) is only because of the ROM.
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The date was on the box my phone came in. Idk if it's really the build date or when it arrived to T-Mobile.