Related
The following (long!) post was originally posted at the PointUI forum, but I thought it best to cross post it here. I've tried to organize it as best as I can and appreciate those with the patience to read it and the good will to offer help.
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My AT&T Tilt (HTC TyTN II) is basically out of commision right now, and I can only track the source of the problems back to the latest update of PointUI (v1.02b, Feb. 4th 2008), as I've done nothing else with the phone since. However, seeing as how I've uninstalled PointUI and the problems persist (and are getting worse), I suspect a virus is afoot, or some other lovely problem.
Since the update, I've experienced the same problems as everyone else on this PointUI thread (system hangs on "running apps" screen and randomly), but in addition to that, several other things. I am running the stock AT&T ROM without the bloatware. These have been my symptoms for the most part since then:
Periodically, animations between menus would slow down considerably and sometimes freeze for a moment, even when I had nothing else running in the background. This would happen for any menu: the cog, the bottom bar, favorites, etc.
The touchscreen would stop working (usually, only within PointUI). This usually happened when animations would slow down, but it would also occur alone, randomly. The hardware buttons would still work during touchscreen failure, usually, but sometimes they wouldn't, and I would have to soft reset.
Sometimes, the power button wouldn't work, and I would press it several times thinking I didn't do it hard enough the first few times. After ~20 seconds, the screen would turn itself off and on. When the screen was on, it would not responding to touches.
The PointUI top bar that appears when using any application would, at random, not work. By this I mean when I would tap it, it's like it wasn't even there -- the Start menu would come down, or the volume control, date/time, etc. depending on where I tapped it. Also, the top right button (red X, or the check mark) would not display correctly in programs or the today screen (a check mark when it should be an X, etc.), randomly, and would not be responsive.
Yesterday (Feb. 23rd), things took a turn for the worse. Here's what happened:
When I started up Tom Tom, the screen went completely non-responsive. Only buttons would work.
After exiting Tom Tom (in an attempt to restart it), the touchscreen would continue not to work, both in PointUI and regular old Windows.
Shortly following this, buttons would stop working, and the entire phone would freeze up. Couldn't turn the touchscreen on and off. I did a soft reset.
During startup, when it showed the AT&T logo, the screen dimmed itself to the lowest brightness setting (it never does this). It would remain this way all the way through the bootup process and into Windows as well, never getting any brighter. Even after going to the backlight settings and increasing the brightness, the screen would get brighter, but would never turn off.
Once in Windows, the touchscreen was completely non-responsive. Buttons would still work, but everything would move really slow.
The screen would never turn itself off. Also, when pressing buttons, the screen would never get any brighter.
After mashing the buttons a bit (in anger, yes, but lightly), the touchscreen alignment application came up, asking me to touch the screen in a few places. This worked.
Then, a call came in. The screen froze during the animation for the notification of an incoming call. Also, the phone started to ring, but within 1 second stopped. However, it would vibrate nonstop (my phone is setup to ring and vibrate at the same time) till the end of the earth!
At this point, none of the buttons would work, not even the power button. Did a soft reset.
This was followed by the same exact symptoms ~4 times (touch screen not working, never turning off and staying at the same brightness level, etc). Outgoing calls would work ok, but each time, a call would come in and freeze up my phone.
Eventually, after several resets, the touchscreen would work without having to mash the buttons to get the touchscreen alignment app running. However, it would still freeze on incoming calls (only).
Somewhere between all the resets, I realized that sliding out the keyboard would never switch the screen to landscape. I can still type and my text would show up on-screen, and screen taps still work properly (even touchflo), but all of this would occur while still in portrait mode.
Lastly, the power button would only work once. It can turn the screen off, but not back on, ever.
Somewhere, between the resets, I uninstalled PointUI, which did nothing. I also tried running Sprite Backup, which would never open (and still doesn't at time of writing)!
Before the PointUI update, none of these symptoms were present (earlier release was v1.01b, used since early January). After the update, they began creeping up, getting worse over time. I have installed nothing else since the update, and have only ever sync'd the phone with my computer to charge it.
Today (Feb. 24th), it started getting a little worse...
When I make calls, sometimes the microphone doesn't work at all. I can hear the person I'm calling, but they can't hear me.
Sometimes, the green phone button won't start the phone application.
Power button isn't turning off the screen anymore at all.
This is the current status of the phone. Weathered, battered and beaten, it marches on, still capable of opening the HTC Audio Manager and playing my MP3's in consolation.
Any help regarding the source of these issues is greatly appreciated.
Some additional notes/summary:
I am running the stock AT&T ROM without the bloatware.
I haven't dropped the phone or let it get wet.
I may hard reset sometime this coming week, probably Monday. The first thing I'll do is reinstall PointUI v1.02b, and maybe TomTom. We'll see how that goes.
You know, the more I read this post, the more it seems like a virus.
Man... just hard reset/flash a new rom and be done with it.
SH4YD33 said:
Man... just hard reset/flash a new rom and be done with it.
Click to expand...
Click to collapse
I thought the above was the reason we DIDN'T have WM viruses?
Virus + Hard Reset = Problem solved?
SH4YD33 said:
Man... just hard reset/flash a new rom and be done with it.
Click to expand...
Click to collapse
I agree, at least that way you know if its hardware or software related and you stop fighting a losing battle
MM
tsadek said:
I thought the above was the reason we DIDN'T have WM viruses?
Virus + Hard Reset = Problem solved?
Click to expand...
Click to collapse
That's why I haven't bothered with any of the anti-virus programs out there. Why bother having a constant drain on the system resources when you can do a hard reset, and restore all the cabs & hacks in under 30 minutes?
-Jay
Just an update here, my phone started acting up again ~5 days ago: freezing on incoming calls, not switching to landscape when sliding out the keyboard, never turning the screen off, etc. 3 days ago it got better, and I was able to run Sprite Backup and tried to restore the phone back to my pre-PointUI days. It had to reset, and on that same reset, Sprite didn't run -- the phone just booted into Windows, and all my problems came back.
Last night, I got a call that froze up my phone again. So I reset it, and by surprise, Sprite Backup ran and started restoring my phone. Now it's back to the way it was in January, and everything works perfectly! This backup was made before I ever installed PointUI.
Bottomline, no PointUI, no problem.
However, I should say that with v1.01b, I never experienced any of these issues. Because of my experience, I'm not giving any test versions a try, but I may install 1.03b, when it comes out. Definitely doing another backup before that too.
Thank you everyone.
Sounds to me more like a hardware issue, perhaps with your SD card.
I had the same issues you were havingh, but without ever having installed PointUi on my Kaiser.
I was using Dutty's Rom version 7 with radio 1.27.xx
only installed aps : TomTom and SPB brain training
So it would seem this is a WM or TomTom triggered issue....
My Kaiser just started doing this very same thing today. I'm running the standard AT&T WM6.1 ROM and have been successfully since December 07. I have a 6GB SD card with TomTom on it, also have had no issues until now. Today, the screen didn't switch into landscape upon sliding the keyboard out; the camera freezes and/or is unresponsive; power button doesn't work (on OR off; with or without SD card inserted); couldn't pick up a call earlier today; TomTom freezes when loading; WM player freezes while loading media.... I have not installed any apps on this thing since January. Seems to me like some memory corruption going on, possibly page file related.
I *did* notice that I had about 45MB worth of temp internet files cached and cleaned those up earlier today after these symptoms started. Didn't fix the problem though, but being low on main storage may have contributed to the corruption problem.
I had hoped I wouldn't need to hard reset my phone but here we go....
Ever since returning from repairs, my Kaiser is giving me more problems than before.
First, I apparently lost the ability to hard reset my phone using the 2 softkeys & soft reset button method.
For more: http://forum.xda-developers.com/showthread.php?t=384581
First thing I did when I got my phone back, was flashing the latest ROM from Dutty (Dutty's Official WM6.1 5.2.19209 Release). After performing numerous installations and soft resets, my device went crazy after yet another installation and soft reset.
Just before my Kaiser takes me to the Today screen after (re)booting, the phonepad pops up and seems to be 'pushing numbers out of itself'. Confused by the explanation? Just take a quick look at the short vid I made.
http://www.youtube.com/watch?v=YGkot2-mbbI
(Fast forward to 01:00 to see it going crazy. Long after the vid ends this continues)
Anyone got a clue as to why this is happening? Or has my incompetence reached new heights and is that to blame for my problems?
Thanks in advance
P.S.: In the meantime I have hard resetted my device, but I'm still curious...
call at&t and get a replacement. Easiest thing to do.
Try load the factory default ROM.
FAx
The kaiser has been known to act haunted, thats why it comes in black.
Fix: When applying this fix avoid looking at the screen to avoid the image inside the device that you want to exorcise. Unplug fully and remove battery to prevent an escape through the wires; also ensure that you disconnect any usb devices to avoid an escape to your computer.
Once you have isolated the device. Find the packaging and insert carefully, ensuring that it is packed safely to avoid any breakage resulting in an escape to your home. Then ship to the place you purchased it from and ask them to send you back one that is not possessed.
Good luck.
alexn2 said:
The kaiser has been known to act haunted, thats why it comes in black.
Fix: When applying this fix avoid looking at the screen to avoid the image inside the device that you want to exorcise. Unplug fully and remove battery to prevent an escape through the wires; also ensure that you disconnect any usb devices to avoid an escape to your computer.
Once you have isolated the device. Find the packaging and insert carefully, ensuring that it is packed safely to avoid any breakage resulting in an escape to your home. Then ship to the place you purchased it from and ask them to send you back one that is not possessed.
Good luck.
Click to expand...
Click to collapse
Very dramatic - you don't work in Hollywood do you?
gqstatus0685 said:
call at&t and get a replacement. Easiest thing to do.
Click to expand...
Click to collapse
He's in Belgium
ach2 said:
Very dramatic - you don't work in Hollywood do you?
Click to expand...
Click to collapse
Is that a hint for a career change...... the loss of one's tilt is quite a dramatic event.
@alexn2
I already called in help from the Vatican, but it will take some days before the first batch of exorcists arrives (haunted was a sarcastic expression). Any explanation in the meantime?
@gqstatus0685
This device is a replacement which I got back last week. But it seems to me that I will need to send it back again. Another week without my Kaiser...
alexn2 said:
Is that a hint for a career change...... the loss of one's tilt is quite a dramatic event.
Click to expand...
Click to collapse
care to sign up for ma 4th installement of the exorcist?
Damn this is scary. Call the Ghost Busters!!
WTF?
I just don't get it...
I now have my 3rd Kaiser, since I had issues with the first two. One of the problems my second phone had was the 'haunted' problem as described above.
My Kaiser has been working like a charm for several weeks. I first used the stock ROM, then switched to Dutty's ROMs. I used 3 ROMs: Apr16, Apr29 and Jun07 release.
I installed the Jun07 release today. After installing and configuring the same software I had before upgrading the ROM, guess what?
HAUNTED AGAIN... WTF?
I loaded the ROM, did multiple hard-resets, soft-resetted after customization, loaded CABs, configured them, rebooted several times and when I had finally configured every app => TOTAL Clusterf*ck... (again)
Sometimes it does boot normally BUT when I press the 'Send'-button and the dialer opens => Kaiser goes LOCO again...
Anyone got any idea as to why this happens?
NOTE: I have the latest SPL + Radio NEON 1.58.25.17 (included in the ROM)
I did some additional testing. I had SPB Pocket Plus installed an had the Safe Boot option enabled. So I did some testing in safe mode.
The phone boots 'normally' to safe mode. No apps or services are loaded, and I can open the dialer and even enter numbers to dial. But when I try to delete a number using the backspace in the dialer => again haunted
I just discovered the problem. I always try to install most of my apps to my Storage Card.
Some of those apps is the Microsoft RDP (remote desktop) client.
Installing it to the Storage Card caused the phone to go crazy. It has to be installed to the Main Memory.
NOTE: After discovering the problem, I did find other posts across the forum reporting problems if the app isn't installed to the main memory. Since I found the cab on someone's 4Shared account, I wasn't aware of the installation requirements.
Thanks anyway for the support given
As posted before, I very recently flashed Dutty's Diamond V1 Build 19588 ROM (Jun07).
Today I tried playing WMV files with Windows Media Player for some performance testing. I loaded my first file and whenever I tried something, like fast-forward, switch to fullscreen mode,... my phone crashed and soft-resetted itself.
Guess what I got when the phone booted => The crazy dialer (haunted edition)... It kept doing this after every soft-reset until I removed the MicroSD card. The video I was trying to play was located on the Storage Card, so there might be a relation.
While I have done additional testing under the same circumstances, I haven't been able to simulate the problem.
I'm still clueless, so as always are ideas welcome...
I tried searching my issue but there was nothing I found relating to it...
Last couple of days I've had an annoying issues to say the least, while typing up a message or adding a note in my calendar, the typing will stop and I'm basically stuck staring at the static screen. The phone isn't frozen, since the cursor bar is still flashing where the input stopped responding, and I am able to call upon the windows taskbar/menu by pressing the windows logo on the keyboard. If I'm lucky I can also flip the keyboard back inside and the orientation will change if the phone is still somewhat responsive by that point.
Otherwise there isn't much I can do, except do a soft reset by shoving the stylus in the reset hole.
The problem seems to be localized within the calendar app or the text messaging app, because I'm able to switch to a different application if im quick enough, however trying to terminate the problematic calendar or messaging app, it won't shut down.
I hope my detailed description will produce an answer - I'd hate to have to go and flash a new rom and all that business because of this issue.
Thanks for reading.
If you're using custom ROM, I suggest you post at the custom ROM thread. If you're using stock ROM, then perhaps there're some corruption and you might need hard reset.
(Beware, if you use WM 6.5 custom, and didn't flash OEM before flashing custom, you'll get reminded by others that you should flash OEM before flashing 6.5)
thx 4 the tip
My stock T-Mobile Vario 3 has been performing fine for two years, until yesterday when for some reason Bluetooth would not enable when I clicked on the icon (otherwise the phone seemed fine) so I did a basic Windows shutdown/reboot as I have plenty of times in the past.
The boot initially got stuck on the first white T-Mobile boot screen with the ROM/etc revision numbers on, and would not go any further. I removed and re-inserted the battery and tried again several times, and after a couple of tries it managed to get as far as the first green Windows load screen before sticking again.
I think it must have hard-reset itself at some point during these attempts though, as now it will sometimes go as far as the default "tap screen to calibrate display" message, which I can tap and then see the central cross-hair. If I tap on this quickly enough it sometimes moves the cross-hair up to the top-left, but then it locks and won't do anything else unless I disconnect the battery again. That's the best I've been able to get it to do so far.
Help! Any ideas?
Andre
I came to the conclusion that I wasn't going to get my old system back so I forced a hard reset myself (two soft-buttons & reset hole) and it has now reloaded to factory default, but as least it's working which I rather doubted it would be.
Photos, music etc were all on the memory card, and contacts/calendar info were daily synced to my PC, so there only some old SMSs lost which isn't too bad.
Oh well, I guess I can now look around for a more modern ROM for it (now that there's nothing on there to backup/reinstall). Anyone got any particular favourites? (as there do seem to be a lot around!)
Andre
andrewilley said:
I came to the conclusion that I wasn't going to get my old system back so I forced a hard reset myself (two soft-buttons & reset hole) and it has now reloaded to factory default, but as least it's working which I rather doubted it would be.
Photos, music etc were all on the memory card, and contacts/calendar info were daily synced to my PC, so there only some old SMSs lost which isn't too bad.
Oh well, I guess I can now look around for a more modern ROM for it (now that there's nothing on there to backup/reinstall). Anyone got any particular favourites? (as there do seem to be a lot around!)
Andre
Click to expand...
Click to collapse
Since there are a lot roms out there, the only one who knows what is looking for is you..yes...you...Andre because, what's favorite for me probably will not be "favorite" for you, that's why there are so many options out there. Try a couple of them (6.1 or 6.5) it does not take a long time to flash them (< 10 minutes). After that, you will come up with your favorite as many users in these forums. You will definitely will enjoy the flashing and testing the different roms!. That's what I feel LoL
Being rather new to android based tiny wee computers that just happen to make phone calls I am just a bit reluctant to 'experiment' with my shiny SGS (hence not previously applying anything but normal apps). Having said that, last week after reading of the whizzyness of FROYO via the registry hack, I went and convinced kies that it was swedish and popped FROYO on my phone. After some nail biting it whizzed along like a new-new toy and I was one happy bunny.
Although I am still very happy with it it has one or two niggles such as Skyfire, as of today, locking up and FCing after 30 secs of use for some reason (not tried just reinstalling yet so that may help) and the odd freeze with Angry birds etc requiring a reboot. I am Vodafone contract in the UK (but not with a branded phone even before the froyo) and was told ages ago i would get an OTA update when it came out.
I saved a copy of the original kies registry keys just in case but just wondered (a) is reverting to Eclaire is possible, and if so how? (b) will popping the old settings back into the kies registry cause WWIII and an alien invasion if i reconnect my SGS (c) When, eventually, i get the OTA notification will this overwrite the current OS no matter what or will it just go meh...i can't be bothered?
All relevant data/contacts etc were backed up on the PC prior to the update.
Cheers
Herne
I have some other basic questions for my new Galaxy 5 which I am very close to hurling at a wall.
First and foremost, how do I turn off the "always on mobile?" I can find the always on button, which is green for on, but pressing it doesn't turn it off. That box appears to be greyed out. I know it seems odd that I'd have a phone like this and not use the internet, but I buy minutes instead of contract (typical here in Dubai) and I went through about 3 months worth of minutes in about 4 days. grrrrrrr
Second, on my old phone (a Treo) to check my minutes, I dialed *121#. In a second or 2 a screen would pop up telling me how many minutes I had left. On this phone, it seems to go through the process, but never actually pops up an answer screen.
Third, in setting up my phone, I told it I have a gmail account, which I do. It pulled a massive and utterly out of date address book from my gmail account and made it my default address book. How can I delete this or at least make it NOT my default?
Fourth, I've been promised that I will adjust to the pad of finger press process instead of my perfectly good and utterly accurate fingernail. When am I going to stop pressing the wrong buttons? Is there a way to make it sensitive enough for a fingernail instead of a sausage finger?
Fifth, I'm trying to sync my outlook calendar with the phone. It's erroring out, saying Execution Privilege prevents accessing Outlook. Please try again with Administrator .... (I lost the end of this because I decided to kill the phone and start from scratch)