Database Develop

My Kaiser is dying; possibly PointUI/virus related

The following (long!) post was originally posted at the PointUI forum, but I thought it best to cross post it here. I've tried to organize it as best as I can and appreciate those with the patience to read it and the good will to offer help.
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My AT&T Tilt (HTC TyTN II) is basically out of commision right now, and I can only track the source of the problems back to the latest update of PointUI (v1.02b, Feb. 4th 2008), as I've done nothing else with the phone since. However, seeing as how I've uninstalled PointUI and the problems persist (and are getting worse), I suspect a virus is afoot, or some other lovely problem.
Since the update, I've experienced the same problems as everyone else on this PointUI thread (system hangs on "running apps" screen and randomly), but in addition to that, several other things. I am running the stock AT&T ROM without the bloatware. These have been my symptoms for the most part since then:
Periodically, animations between menus would slow down considerably and sometimes freeze for a moment, even when I had nothing else running in the background. This would happen for any menu: the cog, the bottom bar, favorites, etc.
The touchscreen would stop working (usually, only within PointUI). This usually happened when animations would slow down, but it would also occur alone, randomly. The hardware buttons would still work during touchscreen failure, usually, but sometimes they wouldn't, and I would have to soft reset.
Sometimes, the power button wouldn't work, and I would press it several times thinking I didn't do it hard enough the first few times. After ~20 seconds, the screen would turn itself off and on. When the screen was on, it would not responding to touches.
The PointUI top bar that appears when using any application would, at random, not work. By this I mean when I would tap it, it's like it wasn't even there -- the Start menu would come down, or the volume control, date/time, etc. depending on where I tapped it. Also, the top right button (red X, or the check mark) would not display correctly in programs or the today screen (a check mark when it should be an X, etc.), randomly, and would not be responsive.
Yesterday (Feb. 23rd), things took a turn for the worse. Here's what happened:
When I started up Tom Tom, the screen went completely non-responsive. Only buttons would work.
After exiting Tom Tom (in an attempt to restart it), the touchscreen would continue not to work, both in PointUI and regular old Windows.
Shortly following this, buttons would stop working, and the entire phone would freeze up. Couldn't turn the touchscreen on and off. I did a soft reset.
During startup, when it showed the AT&T logo, the screen dimmed itself to the lowest brightness setting (it never does this). It would remain this way all the way through the bootup process and into Windows as well, never getting any brighter. Even after going to the backlight settings and increasing the brightness, the screen would get brighter, but would never turn off.
Once in Windows, the touchscreen was completely non-responsive. Buttons would still work, but everything would move really slow.
The screen would never turn itself off. Also, when pressing buttons, the screen would never get any brighter.
After mashing the buttons a bit (in anger, yes, but lightly), the touchscreen alignment application came up, asking me to touch the screen in a few places. This worked.
Then, a call came in. The screen froze during the animation for the notification of an incoming call. Also, the phone started to ring, but within 1 second stopped. However, it would vibrate nonstop (my phone is setup to ring and vibrate at the same time) till the end of the earth!
At this point, none of the buttons would work, not even the power button. Did a soft reset.
This was followed by the same exact symptoms ~4 times (touch screen not working, never turning off and staying at the same brightness level, etc). Outgoing calls would work ok, but each time, a call would come in and freeze up my phone.
Eventually, after several resets, the touchscreen would work without having to mash the buttons to get the touchscreen alignment app running. However, it would still freeze on incoming calls (only).
Somewhere between all the resets, I realized that sliding out the keyboard would never switch the screen to landscape. I can still type and my text would show up on-screen, and screen taps still work properly (even touchflo), but all of this would occur while still in portrait mode.
Lastly, the power button would only work once. It can turn the screen off, but not back on, ever.
Somewhere, between the resets, I uninstalled PointUI, which did nothing. I also tried running Sprite Backup, which would never open (and still doesn't at time of writing)!
Before the PointUI update, none of these symptoms were present (earlier release was v1.01b, used since early January). After the update, they began creeping up, getting worse over time. I have installed nothing else since the update, and have only ever sync'd the phone with my computer to charge it.
Today (Feb. 24th), it started getting a little worse...
When I make calls, sometimes the microphone doesn't work at all. I can hear the person I'm calling, but they can't hear me.
Sometimes, the green phone button won't start the phone application.
Power button isn't turning off the screen anymore at all.
This is the current status of the phone. Weathered, battered and beaten, it marches on, still capable of opening the HTC Audio Manager and playing my MP3's in consolation.
Any help regarding the source of these issues is greatly appreciated.
Some additional notes/summary:
I am running the stock AT&T ROM without the bloatware.
I haven't dropped the phone or let it get wet.
I may hard reset sometime this coming week, probably Monday. The first thing I'll do is reinstall PointUI v1.02b, and maybe TomTom. We'll see how that goes.
You know, the more I read this post, the more it seems like a virus.

Man... just hard reset/flash a new rom and be done with it.

SH4YD33 said:
Man... just hard reset/flash a new rom and be done with it.
Click to expand...
Click to collapse
I thought the above was the reason we DIDN'T have WM viruses?
Virus + Hard Reset = Problem solved?

SH4YD33 said:
Man... just hard reset/flash a new rom and be done with it.
Click to expand...
Click to collapse
I agree, at least that way you know if its hardware or software related and you stop fighting a losing battle
MM

tsadek said:
I thought the above was the reason we DIDN'T have WM viruses?
Virus + Hard Reset = Problem solved?
Click to expand...
Click to collapse
That's why I haven't bothered with any of the anti-virus programs out there. Why bother having a constant drain on the system resources when you can do a hard reset, and restore all the cabs & hacks in under 30 minutes?
-Jay

Just an update here, my phone started acting up again ~5 days ago: freezing on incoming calls, not switching to landscape when sliding out the keyboard, never turning the screen off, etc. 3 days ago it got better, and I was able to run Sprite Backup and tried to restore the phone back to my pre-PointUI days. It had to reset, and on that same reset, Sprite didn't run -- the phone just booted into Windows, and all my problems came back.
Last night, I got a call that froze up my phone again. So I reset it, and by surprise, Sprite Backup ran and started restoring my phone. Now it's back to the way it was in January, and everything works perfectly! This backup was made before I ever installed PointUI.
Bottomline, no PointUI, no problem.
However, I should say that with v1.01b, I never experienced any of these issues. Because of my experience, I'm not giving any test versions a try, but I may install 1.03b, when it comes out. Definitely doing another backup before that too.
Thank you everyone.

Sounds to me more like a hardware issue, perhaps with your SD card.

I had the same issues you were havingh, but without ever having installed PointUi on my Kaiser.
I was using Dutty's Rom version 7 with radio 1.27.xx
only installed aps : TomTom and SPB brain training
So it would seem this is a WM or TomTom triggered issue....

My Kaiser just started doing this very same thing today. I'm running the standard AT&T WM6.1 ROM and have been successfully since December 07. I have a 6GB SD card with TomTom on it, also have had no issues until now. Today, the screen didn't switch into landscape upon sliding the keyboard out; the camera freezes and/or is unresponsive; power button doesn't work (on OR off; with or without SD card inserted); couldn't pick up a call earlier today; TomTom freezes when loading; WM player freezes while loading media.... I have not installed any apps on this thing since January. Seems to me like some memory corruption going on, possibly page file related.
I *did* notice that I had about 45MB worth of temp internet files cached and cleaned those up earlier today after these symptoms started. Didn't fix the problem though, but being low on main storage may have contributed to the corruption problem.
I had hoped I wouldn't need to hard reset my phone but here we go....

Phone looses sound completly

Hi all!
I just bought this wonderful phone.
But I have a huge problem. As soon as I have spooken on the phone i need to restart it if I want any type of sound on it again.
First night it worked ok, I set an alarm and so I could wake up and get to work.
But I woke up, feeling the phone vibrating endless.
I saw that a co-worker tried to call me and I answered but didn't hear anything.
I did a reboot of the phone and called him up.
Phone details:
ROM-version: 1.37.413.3 SVE
ROM-date: 06/19/08
Radioversion: 1.00.25.03
Protocol: 52.26a.25.09H
Should I return the phone for exchange or is this something that could be fixed with an update?
I tried to browse throuh this part of the forum but I didn't find anything that was like my problem. Execpt for the vibrating error. (I have turned vibrating off now).

problem is still here.. anyone?

I had the same after playing a mp3 on maximum volume with mediaplayer.
I had to do a soft reset to get any sound again.
Now, with the volume a very little bit below the maximum, it's fine again.

SuperJan65 said:
I had the same after playing a mp3 on maximum volume with mediaplayer.
I had to do a soft reset to get any sound again.
Now, with the volume a very little bit below the maximum, it's fine again.
Click to expand...
Click to collapse
I will test that!
But now it has worked fine for almost 24 hours ^^

Problem is back again.
It seems that the phone works when it has alot of batterypower left.
But when it is close to empty the problems seems to escalade..

up problem still not solved

hotified said:
up problem still not solved
Click to expand...
Click to collapse
Still have the same problem.
Am I alone with this? Should I return it to the store that I bought it from?

Two questions:
Do you have the stock ROM?
Does the problem persist after a hard reset?

Yess I got the same problem here.
From the beginning.
As i got the phone out of the box it worked fine.
But over time It mutes it self and nou sound comes from it.
when I restart.
Its A go ant it works fine. I make one out going phone call.
Still fine.
I get an other one to call me, and the phone mutes ,.,. I answer the phone and it vibrates just once and stuts off the screen.
silence. but i am connected.
when i end the call. there is nothing that will play or make a sound.
after a restart everything works fine again,.,. for a while.
Ive tried.
Alll the different radio versions available on here
A dozen of roms, elite 1,2,3 and lots of others. the problem seems not to dissapear
Can anyone help me out here.

Is an hardware problem, I think.
I got the same problem with one of mine Touch XL.
I used my warranty and HTC sent me another.

Bummer,.,.
But thank you for replie !!
I will contact my provider asap.
Still on it.
downgraded the ratio to the 03 version.
Still no luck.

Problem accepting calls on my Diamond

I have searched around and found no fix for my problem so far. Hopefully someone can help me out. I bought my Diamond used a few weeks ago and it came installed with a newer version of a Dutty ROM on it (not sure the exact version but I can retrieve it if needed) and it has seemingly worked fine. But the last couple days I have noticed that when anyone calls my phone, i touch the answer button and the phone acts like i pushed the deny/busy button and just sends my call to voicemail. No matter what I do every call now goes to voicemail. I havent tried actually pressing the busy button in stead while a call is coming, but I may try that to see if its switched or something. I tried a soft reset and didnt help... any suggestions for this strange problem????

long delay placeing call? thanks

Can someone help me how come every so often I place press call after entering a number there can be a delay of 5 to 30 seconds where nothing happens. Or of I push the name of a recent call it has the same delay. If I push it many times sometimes it will continue placing new calls while I'm already called. I'm running Sprint 2.1 official. Thanks

you probably don't have very good service where you are, unless you deny that statement.
Only hit it once and you'll only make one call.
Sprint's rom is ridiculously slow and laggy.
More peopel could probably help you out with specific problems with sprint's rom on sprintforums.com or somewhere like that. NOT that we don't want to help, but problems often have different levels of depth, if you know what I mean. Or root and get ever CRAZIER problems and then stick around here!
EDIT: that is, http://www.sprintusers.com/

rt1oo said:
you probably don't have very good service where you are, unless you deny that statement.
Only hit it once and you'll only make one call.
Sprint's rom is ridiculously slow and laggy.
More peopel could probably help you out with specific problems with sprint's rom on sprintforums.com or somewhere like that. NOT that we don't want to help, but problems often have different levels of depth, if you know what I mean. Or root and get ever CRAZIER problems and then stick around here!
EDIT: that is, http://www.sprintusers.com/
Click to expand...
Click to collapse
thanks, but i think its the phone, because now when I click the green button the phone comes up immediately but nothing on the screen works. Its almost like clicking an image no beeps nothing.
Below is more detail of my problem
Can someone help me. How come every so often I try to place a call their is a long delay.
For example I will push the green call button to bring up the phone. Then I will click on a name from my recently used numbers and I will click the number I want to call and it will highlight then nothing. After 10 to 15 seconds does it vibrate and place the call and go to the screen with the timer and the end button. If I get impatient and keep pressing the number (selection goes green for a second) nothing happens for 10 to 15 seconds then the call is placed and it will continue dialing, holding, and conference call as I try to talk to that person.
This delay also happens when I dial a number, and the number keypad is slightly sluggish when dialing.
Please note I a running Sprint Official OS2.1 and even though the Phone Application is sluggish outside phone mode the device seems to run when when using other internet. I am also getting strong bars and EV.
I would really appreciate your help; I just got this phone 2 days ago and really like it, but this one fault is killing it for me.
Please Help me.
Thanks
please somebody help me other than that i really like this phone.

integra144 said:
thanks, but i think its the phone, because now when I click the green button the phone comes up immediately but nothing on the screen works. Its almost like clicking an image no beeps nothing.
Below is more detail of my problem
Can someone help me. How come every so often I try to place a call their is a long delay.
For example I will push the green call button to bring up the phone. Then I will click on a name from my recently used numbers and I will click the number I want to call and it will highlight then nothing. After 10 to 15 seconds does it vibrate and place the call and go to the screen with the timer and the end button. If I get impatient and keep pressing the number (selection goes green for a second) nothing happens for 10 to 15 seconds then the call is placed and it will continue dialing, holding, and conference call as I try to talk to that person.
This delay also happens when I dial a number, and the number keypad is slightly sluggish when dialing.
Please note I a running Sprint Official OS2.1 and even though the Phone Application is sluggish outside phone mode the device seems to run when when using other internet. I am also getting strong bars and EV.
I would really appreciate your help; I just got this phone 2 days ago and really like it, but this one fault is killing it for me.
Please Help me.
Thanks
please somebody help me other than that i really like this phone.
Click to expand...
Click to collapse
Since you are not rooted and not running a custom ROM, this is probably not the best place to ask for help. You should call Sprint directly or check out the website/forum listed above.....

This lag is common on this particular phone. Just look at all the threads about dialer lag. 2.1 made the dialer lag even worse IMO. A custom ROM may or may not fix it for you.

i'm run Aloysius and Darchdroid I have the lag too. I dont know the problem i just wait.

i run DC and its laggy too... i bet its the dialer app...

that huge delay in actually dialing the number is an issue with all of the ROM's based on the official 2.1 (and the last leak as well I believe). No idea why it happens, but I hope a dev manages to figure out how to fix it soon, because it's the biggest annoyance for me

lag everywhere
i agree, the dialing lag is very annoying. also I have issues when im using the web browser while trying to tap on the url bar or in a search field the phone just hangs and doesn't bring up the keyboard.
while my buddie is already looking at a web page or search results on his very responsive palm pre webos im stuck waiting swearing at my phone lol.
But given all the things you can do to androids compaired to webos ill take the lag.

It was so bad for me that I took my phone into a sprint store and showed them how f'ed up it was. They said that it was happening a lot...evidently they have an internal forum where these issues get posted and the tech I talked to at the store said he saw a ton of posts referencing this same issue. They told me, however, that my phone passed diagnostics and that I could make and receive calls, to which I responded, "sure, I can make calls, but it barely functions as a phone." They sent me on my way, and I figured that was that until I got a text 2 days later saying that my replacement phone was in.
When I went to pick it up, the store rep said, "We'll have to reload the update for you" and I told him not to bother. Whatever issues 1.5 had, they were better than the enourmous issues with 2.1. Of course, as soon as I got it home, I rooted it (the 2.1 root came out the next day) and had 2.1 running quick as a fox anyway.

I have had the same issue, but have discovered one important thing by looking at the logs and just observing... This does not happen when using WiFi. I have a log showing that this problem is related to turning the radio off in order to make the call. For those who do not know, this is unique to CDMA in that it cannot use both data and voice at the same time. For some reason it is taking forever to turn data off in order to make the call. This has been reported to Flipz and he is looking into it, but until then I guess you just have to put up with it or go back to a 1.5 rom.

For those to say that the problem doesn't exist on rooted phones or that he should go somewhere else is not giving any good advise.
I have been rooted for several months and never really had any problems with an extremely long delay until recently. . I know if I am rebooting my phone I have to wait a little bit to do anything, even after Sense has finished loading or i will have the same problem. I'm sure you were not rebooting your phone when this happened.
Here was my experience 2 days ago...
I tried making a call and pressed on the contacts name. It was just sitting there. After 20 seconds it still wasn't calling, so I pressed the name again and after 15 more seconds it began calling the person. And then it started dialing again. I hit End Call and attempted to do it again. I had the same problem. I then rebooted my phone and waited 5 minutes and tried again and had the same results. In between pressing the contact and the phone actually calling it just sat on the contact screen. I have had the same ROM running on my phone for 3 weeks and this was the first problem I had like this.
At first I thought it was with Sprint, but it should have atleast gone to the calling screen and said dialing if it was even attempting to call.
If you have had this problem was it just stuck on the dialer/contact screen or was it on the screen that says dialing/calling?

It gets stuck on the dialer/contact screen. I had this problem slightly with 1.5, but it is far worse in 2.1 including all official 2.1-based roms. The problem is present in all 2.1 based versions of Fresh and Fresh Toast.

I had this problem on every 2.1 ROM. It went away with Fresh Toast and the 710 Kernel. Now the most lagg I get on the dialer is between 1 or 2 seconds. Before it could be 10 seconds before the call placed. I am extremely happy with that overclocked ROM. Try it out if you want.

[Q] Freeze when dialing

Hello all,
i spent quite some time researching my issue and found out that there is a bunch o people with this problem. The downside is, none of the recomended fixes seem to work.
Description: I recently got a S4 active i9295 with stock rom. Everything clean, nothing custom on it(i belive). For a couple of hours it worked like a charm, then, when i want to call someone, the transition from contacts to dialing screen lags a bit and then it goes into dialing and thats about it. Nothing else happens from there on. I loose signal and it keeps showing that it dials (i let it like this for about 15 minutes and nothing happend). I cannot end the call, it remains stuck in "dialing" mode, i can use all the other functions though. After a restart it works again. Same goes for sending SMS. The icon spins and spins but never sends the SMS, only after a reboot. Also when someone calls me, they get a "no answer" signal and my phone just looks ok, like normal standby but when i want to call back, it freezes at dialing.
I tried 3-4 different stock 4.4.2 roms, hard reset, wipe/clear cache, safe mode... It works fine for 15-20 calls/2-3 hours and then it does it again. After that point it only gets worse and it happens more frequently.
Any ideas on what could cause this or how to permanently fix it? Unfortunately, returning the phone is not really an option.
Thanks to all, best regards.

No one?