Related
Is it available anywhere in UK other than Expansys? TotalPDA says 'In Stock' but when you call them they say the 13th.
Want one NOW!!!
firedup said:
Is it available anywhere in UK other than Expansys? TotalPDA says 'In Stock' but when you call them they say the 13th.
Want one NOW!!!
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Click to collapse
yes from ebay.
walshieau said:
yes from ebay.
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Click to collapse
Mmm no good to me, I need next day delivery...anyone know anywhere else? I'm going to have to pay Expansys otherwise and I HATE them!
firedup said:
Mmm no good to me, I need next day delivery...anyone know anywhere else? I'm going to have to pay Expansys otherwise and I HATE them!
Click to expand...
Click to collapse
Well your only choice is Expansys then but beware you will get a non uk spec model which means you wont get any HTC UK warranty support. IF anything goes wrong with it, you will need to send it back to Expansys for them to sort out and the worst part about it??...you will only get 12mths warranty not the usual 18-24mth warranty that comes with UK spec models. Plus you will have to register the unit with HTC Asia to get any updates.
The worst thing is that Expansys are selling at a far higher price than other retailers. Personally if i was you, id wait the extra week or so...totalpda are saying they will have them next week and they are selling them for £410...a hell of alot more cheaper than Expansys.
But your choice though, i wouldnt touch Expansys with a barge pole now...
Spawn12 said:
Well your only choice is Expansys then but beware you will get a non uk spec model which means you wont get any HTC UK warranty support. IF anything goes wrong with it, you will need to send it back to Expansys for them to sort out and the worst part about it??...you will only get 12mths warranty not the usual 18-24mth warranty that comes with UK spec models. Plus you will have to register the unit with HTC Asia to get any updates.
The worst thing is that Expansys are selling at a far higher price than other retailers. Personally if i was you, id wait the extra week or so...totalpda are saying they will have them next week and they are selling them for £410...a hell of alot more cheaper than Expansys.
But your choice though, i wouldnt touch Expansys with a barge pole now...
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Yeah I think your right. I havent bought anything off them in years as they're always arrogant and overpriced. I'll wait until next week.
Cheers
firedup said:
Yeah I think your right. I havent bought anything off them in years as they're always arrogant and overpriced. I'll wait until next week.
Cheers
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Click to collapse
I would say its the best thing you could do mate, im really after one myself although am not too sure if ill end up keeping it but id rather wait an extra week or so and get a proper UK spec model...that way i know ill have tech support by HTC UK and updates via them as well. But thats not to say that you wont get updates via HTC or warranty if you do buy a grey import...just means that you will have register the unit on the asian website rather than the uk one. Plus theres always the fear that seeing as you didnt buy it from a uk retailer, you might not end up getting it fixed/replaced should it go wrong etc. And just to point out, Expansys havent as of yet even confirmed what or how the warranty works with these grey imports.
Plus too many times inthe past ive paid a silly price to have the latest phone, only to find out that the price dropped in a matter of days.
Yeah fair comment - you sound as bad as me! I just want something to play with over the weekend!
firedup said:
Yeah fair comment - you sound as bad as me! I just want something to play with over the weekend!
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Click to collapse
LOL i know, i dont want to wait but id rather be safe in the knowledge that should my Diamond go belly up...ill have full HTC UK support and updates.
Oh well cant wait for next week to come though....ill be honest im really wanting the Sony Xperia X1 though but seeing as that wont be out for sometime...im going to have to settle for the Diamond.
Do what i did, look at the uk ebay sellers, see if one lives near by, ring them up or pm them and ask for one cash on delivery, i got one from manchester a few days ago (2hr round trip for me lol)
jkr284 said:
Do what i did, look at the uk ebay sellers, see if one lives near by, ring them up or pm them and ask for one cash on delivery, i got one from manchester a few days ago (2hr round trip for me lol)
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Click to collapse
Yeah tried that bit only HK sellers at the min - can't really justify that round trip! The only UK seller says No cash on collection.
I really don't see the problem with buying from Expansys.
So what if they're grey imports? No-one knows for sure the situaion with regard to warranty etc. And how many people have ever had to use the warranty anyway? The one thing that everyone seems to agree on is Expansys will handle repairs under warranty in the first year, and I can't see many people on here having the device for more than 12 months anyway!
Regarding software updates, I'm sure that anything HTC release will be available on here.
The only problem I can see is the price but I decided I wanted one now so I've stumped up the extra money to get it now.
Also, I would have money on TotalPDA et al having further delays, I think the DeviceWire date of 23rd June is more likely than next week, so I've bitten the bullet and gone down the Expansys route. And with Saturday delivery I should have it tomorrow
I don't think you'll regret it. I have mine and it's very, very nice. Make sure you do the cache size tweak in the tweaks post fairly soon after you get it. It makes all the difference, it's very fast now and the Touchflow is working 100% better. Can't see anything 'wrong' with the phone at all. Hope you enjoy it as much as I am!
Another Potential Source
I pre-ordered mine from Play.com if anyone's interested.
Cheapest price I found and should be special delivery (next day).
Stock date was originally 9th June but recently changed to 13th and holding there.
All the best.
i,ll giv u 10000% support. noce sound
mouseymousey said:
I really don't see the problem with buying from Expansys.
So what if they're grey imports? No-one knows for sure the situaion with regard to warranty etc. And how many people have ever had to use the warranty anyway? The one thing that everyone seems to agree on is Expansys will handle repairs under warranty in the first year, and I can't see many people on here having the device for more than 12 months anyway!
Regarding software updates, I'm sure that anything HTC release will be available on here.
The only problem I can see is the price but I decided I wanted one now so I've stumped up the extra money to get it now.
Also, I would have money on TotalPDA et al having further delays, I think the DeviceWire date of 23rd June is more likely than next week, so I've bitten the bullet and gone down the Expansys route. And with Saturday delivery I should have it tomorrow
Click to expand...
Click to collapse
mouseymousey said:
I really don't see the problem with buying from Expansys.
So what if they're grey imports? No-one knows for sure the situaion with regard to warranty etc. And how many people have ever had to use the warranty anyway? The one thing that everyone seems to agree on is Expansys will handle repairs under warranty in the first year, and I can't see many people on here having the device for more than 12 months anyway!
Regarding software updates, I'm sure that anything HTC release will be available on here.
The only problem I can see is the price but I decided I wanted one now so I've stumped up the extra money to get it now.
Also, I would have money on TotalPDA et al having further delays, I think the DeviceWire date of 23rd June is more likely than next week, so I've bitten the bullet and gone down the Expansys route. And with Saturday delivery I should have it tomorrow
Click to expand...
Click to collapse
I know you've bought it now so there's going to be no convincing you but i have to correct you anyway
The point is that you have NO idea what sort of waranty expansys are offering. It could be the case that they have to ship it back to asia to have it repaired adding alot of lead time for their processes on each end.
It could be that they don't cover some minor things that the original waranty would because they don't want to spend money couriering it to HK for something minor - you might say they can't do this because of the terms of the waranty slip or whatever, but there's alot to be said for intepretation of those terms!
The waranty is an added value service to the phone. Even if you never use it, and only keep the phone for 12 months, the resale value of your phone will be alot less in 12 months time vs someone who still has a 12 month UK waranty left.
Also because you don't know what the 'value' of a 12 month expansys waranty is, you could find in 2 months time news breaks online it aint worth ****, and sure you can legally fight for your rights, but your resale value on your phone will be impacted drasticly.
And for the risk of all this you're paying potentially 90 pounds more, to have it 1 or 2 weeks early. Hey thats your decision, but please don't be one of those people who tries to convince themselves it aint like it is. It is like it is, and if you go ahead, do it knowing that!
I'm not sure how that post was correcting me, it was just offering your opinion which of course you're entitled to.
I've had mobile phones for many many years, and lots of different HTC models and I've never had to claim on warranty yet.
I'm happy to pay the extra and take what I think is a very, very minimal risk. If I listened to doom mongers like you I'd never do anything.
Oh and regarding resale values in 12 months when it may or may not be out of warranty, just how much do you really think that will make a difference? Resale value of a 12 month old phone is going to be very low, with or without a year to run on warranty.
OK, it's arrived! Which means I've been able to read the warranty card. The card states 24 months for the phone and 12 months for accessories.
Well if i saw 10 phones on ebay, and 5 of them had 12 months left, i know which i would buy.
Correcting you in that you tried to make out waranty is worthless. Its not!
You may have had 1000 phones for all i care, eventually one will break. Thats just statistics.
With regards to 'If I listened to doom mongers like you I'd never do anything.' you completly missed the point. Its not about omg its all destined to end in misery. Its that there is a very real and sensible argument about waranty and support here. It is your choice weather to buy in spite of that - but instead of saying YOU dont care about the waranty you are implying no one should.
As for the waranty card there are conflicting reports, and this was my point - no one knows the truth right now:
- Some people are saying HTC have told them they categorically WILL NOT waranty the devices outside of their original intended sales region - and variations of essentially the same point.
- One person has said that HTC will not adhere to any terms on paperwork inside the box as it was not intended for this region.
- One person says he was told HTC WILL uphold the waranty.
- Expansys say these devices do have a waranty.
- Expansys refuse to publically confirm the length of the warnanty, but some people have pasted emails from expansys confirming a 12 month waranty.
- Expansys have said that the waranty of the device is through them, not direct with HTC.
- People have been unable to register on the UK site, and only the english HK site.
- If HTC say that these devices were sold in this region without their permission, expansys will be fined again.
Maybe none of that matters to you, but i'm sure it does to some people. The uncertainty at least.
EDIT: Anyway i think my point is made and i don't expect you to agree with it. I'd rather this didnt degenerate into an argument, so thats my last word on it. Respond with any last comments you have on the topic, and lets leave it there
Yep, fair enough, no point arguing about it. Incidentally, the warranty is not transferable if you sell the phone, without HTC's written permission. Such permission will not be reasonably withheld, it says in the warranty card.
Just wondering how many people get this written permission before selling their phones, not many I'll wager.
Hi,
This is my first post here, but the site is great and I've been coming back here for about 2 weeks while trying to decide if I should buy a diamond and I have to say the people, reviews and discussions have certainly swayed my choice into getting one. It was touch and go (pardon the pun) for a while after some initial bad reviews, but since the ROM update it seems everybody is a lot happier! I know it will take a bit of tweaking, but I'm a S/W engineer, so its nothing I'm afraid of, but it will be my first WM device, so I'm a little scared...
I nearly opted for the iPhone, but its a brick, if not a pretty cool device, but I want something that I can put in my pocket and use as a normal phone... I have an iPod for music and videos, a phone is a phone (but the GPS rocks)
Anyway, I digress, I do have only 2 questions and the first one is pretty redundant from reading this forum, but here goes:
I saw a Touch Diamond for sale on eBay and the guy selling it said that he was selling it because he was disappointed because when he came to use the GPS it was a lie and that he needed an extra component and had to carry something else around? Whats all this about. I did freak a little when I read in all the spec sheets that it was GPS "READY"... what does READY mean? I assume it comes with it all from reading the reviews.
Second question, since my mind is pretty made up and I will be getting one, where is the best place to buy one (for the UK, and UK spec) I'm not looking for cheapness, as i know they are knew and average is around £450ish (inc VAT and Delivery) but dunno where to get one from (Not eBay anyway) any advice on the best online shop, or if anybody knows of any shops that sell them (in Manchester) that would be great.
Thanks for any help in advance!
DG
Plenty of places in the UK to buy them from, if you had done a search you would have found a thread that listed all the places in UK that are selling them and they are uk spec.
But for you ill name a few:
www.expansys.com now have the official uk spec Diamonds
www.clove.co.uk
www.play.com
www.totalpda.co.uk
www.powerupmobile.com
www.htcdirect.co.uk
those are your best bets...think Expansys is based in Manchester but dont know if they allow you to go there and pick up the phone...best to ring them i suppose.
I would recommend Play.com. Never had any problems with them and at the moment it's only £399.99 with free delivery. Others sell it for about £435 or £440.
Yeah, sorry, should have done a search, but battery was dying on the laptop and no plug in sight!
Anyway, thanks for the links guys. I did heard that expansys were selling non official versions and thats one reason I asked, I have used them before but for nothing really as expensive as this.
Thats really cheap for Play, I may used them since I have an account with them...somewhere!
Now I will have the agonising wait and ensuing dissapointment that when I wake up the postman hasn't brought it its going to be a LONG week!
vodafone gona sell it for £230 pay as you go locked on voda...
http://www.coolsmartphone.com/news4104.html
harrysaab said:
vodafone gona sell it for £230 pay as you go locked on voda...
http://www.coolsmartphone.com/news4104.html
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Click to collapse
Woah. If they don't have some super secret locking technology we've not seen until now, that could be a SERIOUSLY GOOD bargain....
harrysaab said:
vodafone gona sell it for £230 pay as you go locked on voda...
http://www.coolsmartphone.com/news4104.html
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Click to collapse
The general consensus is that this is only if you're a business customer buying an additional handset for your account.
Surely if most places are selling it for £400+ Vodafone won't be giving them away with no contract?!
I saw the eBay one with the guy saying no GPS too - and got a bit worried about my pre order one. I actually emailed him and asked about it. He replied saying it was GPS Ready, but needed additional hardware. After a bit of research I emailed him back again saying I was sure it definately had it built in - within another day the auction had closed early!
Whether he'd done a quick sale, or realised his error - who knows?!
Play is the best price - unless you can get a bargain on eBay. Watch out for 'Next Day' sellers whos small print says a week+ unless you pay extra postage!
WARNING!!! if you buy from play.com in the UK, you'll have to pay VAT tax as the unit will probably be held up in customs.. reason being, Play.com ships from a tax free zone.
It's clearly stated in their terms & conditions that the customer is responsible for taxes. Read the fine print!!
2ndly, I called HTC UK the other day and they told me play.com isn't an authorised dealer so you won't get full UK warranty. I'm serious.. a girl at HTC told me...
If it is a USA order
If you are in the US, then the best place to buy the phone is from Ryan at Negri Electronics. I had a problem with the first two phones (the first was a power issue, the second was wifi). I emailed them in the morning, and by the afternoon I had a UPS overnight tracking order. They included return labels, and it was no questions asked. I have bought all my luxry phones starting back at the Nokia 8800 and up til now (yes I have a addiction for cell phones). NEVER HAD A SINGLE ISSUE! The Diamond also registered on the HTC site. The phone is shrink wrapped in the retail package (he has a network, and actually travels to get the product on or before release that are not grey's). Price my be higher or lower but not by much. I trully think its worth it, because you don't have to wonder about what your are getting or when. They ship the next business day (I gotta give them credit on their speed and customer service. The answer emails right away, and phone calls are 99% answered, and messages are returned immediately.
Heres the direct link: DIAMOND- http://www.negrielectronics.com/touch-diamond-unlocked-p-1506.html
DIAMOND PRO: http://www.negrielectronics.com/htc-touch-pro-p-1530.html
Desktop CRADLE: http://www.negrielectronics.com/touch-diamond-desktop-cradle-g300-p-1526.html
Mine is perfect. They really have their business together.
PS: This is not an advertisement, this is my honest opinion. I have made purchase from expansys (paid for overnight, got it a week later).
Do we know when UK networks are gonna start selling these on contracts?
Im assuming all of them are branding this phone?
leaskovski said:
Do we know when UK networks are gonna start selling these on contracts?
Im assuming all of them are branding this phone?
Click to expand...
Click to collapse
Tmobile will be doing them from end of the month from what i have heard..as for voda, orange and o2 they will be carrying it but dont really know when...possibly July??.
As for branding??..yep you can be 110% sure that they will be all branded to some extent. As usual Tmobile will make sure its locked to their network and probably Orange. Voda and o2 will probably sell it unlocked but with their branding on it.
happyguy82 said:
2ndly, I called HTC UK the other day and they told me play.com isn't an authorised dealer so you won't get full UK warranty. I'm serious.. a girl at HTC told me...
Click to expand...
Click to collapse
I bought mine from Devicewire - and when I registered it with HTC - it only says I have a one year warranty. I thought UK devices were supposed to have 2 years?
Diamond
DanGlee said:
Hi,
This is my first post here, but the site is great and I've been coming back here for about 2 weeks while trying to decide if I should buy a diamond and I have to say the people, reviews and discussions have certainly swayed my choice into getting one. It was touch and go (pardon the pun) for a while after some initial bad reviews, but since the ROM update it seems everybody is a lot happier! I know it will take a bit of tweaking, but I'm a S/W engineer, so its nothing I'm afraid of, but it will be my first WM device, so I'm a little scared...
I nearly opted for the iPhone, but its a brick, if not a pretty cool device, but I want something that I can put in my pocket and use as a normal phone... I have an iPod for music and videos, a phone is a phone (but the GPS rocks)
Anyway, I digress, I do have only 2 questions and the first one is pretty redundant from reading this forum, but here goes:
I saw a Touch Diamond for sale on eBay and the guy selling it said that he was selling it because he was disappointed because when he came to use the GPS it was a lie and that he needed an extra component and had to carry something else around? Whats all this about. I did freak a little when I read in all the spec sheets that it was GPS "READY"... what does READY mean? I assume it comes with it all from reading the reviews.
Second question, since my mind is pretty made up and I will be getting one, where is the best place to buy one (for the UK, and UK spec) I'm not looking for cheapness, as i know they are knew and average is around £450ish (inc VAT and Delivery) but dunno where to get one from (Not eBay anyway) any advice on the best online shop, or if anybody knows of any shops that sell them (in Manchester) that would be great.
Thanks for any help in advance!
DG
Click to expand...
Click to collapse
It is GPS ready. Try http://www.networkingrus.com
p3eps said:
I bought mine from Devicewire - and when I registered it with HTC - it only says I have a one year warranty. I thought UK devices were supposed to have 2 years?
Click to expand...
Click to collapse
Really??? hmm... call HTC and ask them I guess...
Mine shows up as 1 year as well... but with the following message:
Note: Your POP (Proof of Purchase) determines your warranty period. If you cannot provide your POP, your product will be warranted within the above period.
any ideas?? am I still entitled to 2 years warranty??
Okay so my screen stopped working and I heard that tmobile has manufactorer warranty for one year even if you dont have insurance? Is it true?
sasha101 said:
Okay so my screen stopped working and I heard that tmobile has manufactorer warranty for one year even if you dont have insurance? Is it true?
Click to expand...
Click to collapse
HTC covers for 1 yr. Tmobile will just say call HTC.
xsnipuhx said:
HTC covers for 1 yr. Tmobile will just say call HTC.
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Click to collapse
Not true, I'm on my 5th tmo warranty replacement, bought my phone in march.... if this breaks I get the option to swap to any other color or an MT3G.... being a RadioShack employee we become a T-mo retailer in 20 days... ima play with for a couple weeks and maybe sometime before my warranty is up this one will somehow wind up defective...
And that applies to ANY new phone including new phones sent as warranty replacements, eg my current g1 was a new replacement so even though my orig purchase was march this one carries a one year warranty from the date I first put my sim in it.... 3 days ago
sasha101 said:
Okay so my screen stopped working and I heard that tmobile has manufactorer warranty for one year even if you dont have insurance? Is it true?
Click to expand...
Click to collapse
TRUE ...they jus send u a replacement & charge u $10 for shipping & u send ur old phone back in the box they sent ur new 1 in
BUT the new phone they will send u will be REFURBISHED!!! NO IF &S OR BUTS
Again not true the warranty replacement bin so to speak has a mix of new and refurb g1's its luck of the draw what you get... call tmo and ask when your warranty expires, if its a year from the date of you got your last new phone, then you got a refurb, if it's not then you got a new one, eg my phone has a one year warranty from one year from tthe day I popped my sim in it, not a year from the day I bought my 1st g1 in march
Tmo will send you a replacement, as others have said. If you call HTC, they too will cover it, however you have to send it to them and they will repair the problem(s) and send back your unit.
This is also the only way someone like me can get a G1 fixed, as I bought mine secondhand from CG.
I have ACTUALLY gone through this process with t-mo. I also now work for them. If you call them and you within the 1 yr waranty you get one sent though a third-party company which also handles insurance replacements. You can ask for a different collor, but it is pointless considering the device you recieve won't come with a batter, battery cover, or cables. As far as refurbs go it depends on what is in stock at the closest warehouse of said third-party. If there are new ones in stock that's what you get. You nor t-mo can ask for new versus refubished as already stated it's the luck of the draw.
The majority of what these loons say isn't true. Also, for future assurance of not paying out the ass for a new phone just pay the measley $4 a month incase it happens again next year.
P.S. ESKIMO if you are hoping your device might suddenly become "defective" what I have done is re-flash the old dreaming.nbh and the flash haykuro's broken SPL. Instantly causing your phone to brick (forever). Give t-mo a call and you'll have a new phone in a weeks time .
Lol thanks but that's only number one on my list of way's to break this sucker.... I did mention om on my 5th g1 in 5 months
And while tmo may not be able to request new or refurb the warranty replacement mgr I spoke to and have the cell number of, said they may know weather they are currently shipping one or the other out of a warehouse.... its a simple as checking the warranty attached to the IMEI 90 warranty (or remainder of current) is refurb 1yr is new.... every tiime
How is this possible, i got the insurance thing from t-mob and they told me, in case the phone was stolen, broken etc etc. i had to pay a deductible price of $130 ????
If your under warranty then the only thing extra insurance covers is loss or theft.... and technically water and screen dmg cuz you could LOSE it
ESKIMOn00b said:
Again not true the warranty replacement bin so to speak has a mix of new and refurb g1's its luck of the draw what you get... call tmo and ask when your warranty expires, if its a year from the date of you got your last new phone, then you got a refurb, if it's not then you got a new one, eg my phone has a one year warranty from one year from tthe day I popped my sim in it, not a year from the day I bought my 1st g1 in march
Click to expand...
Click to collapse
cool, I *work* for t-mobile in the PDA dep (so I support G1 yay) and didn't even know this. Though I had suspected it, as I'd noticed the discrepancy in that some warranty replacements would show 1yr instead of 90days or existing as we always advise customers.
superGOAT said:
I have ACTUALLY gone through this process with t-mo. I also now work for them. If you call them and you within the 1 yr waranty you get one sent though a third-party company which also handles insurance replacements. You can ask for a different collor, but it is pointless considering the device you recieve won't come with a batter, battery cover, or cables.
Click to expand...
Click to collapse
whoa several things wrong there. First, $4 isn't the cost for insurance, it's $5.99 if you get the extended warranty (which I certainly would if you're going to have it at all) and $4.79 if you only get insurance.
Also, if you are within the 1 year warranty, T-Mobile will replace your device, but we certainly don't refer you to anyone else to do it, and you can CERTAINLY NOT request a color change. There's no way for us to do it! If you have insurance, and the phone is physically damaged, is the only time we refer you to a Assurion. You claim to work for T-Mobile but you definitely don't seem to work in PDA or any other support department that actually does exchanges.
ESKIMOn00b said:
If your under warranty then the only thing extra insurance covers is loss or theft.... and technically water and screen dmg cuz you could LOSE it
Click to expand...
Click to collapse
On this, this is incorrect. The insurance covers anything not covered under warranty. You can throw it against the wall, break the screen, cook it in the microwave, etc, and they'd still send you out a new phone for the deductible cost. You could theoretically even say you lost the phone, pay $130 for a replacement, and then sell the original on eBay for a profit! Though the prevent this type of thing by banning you from insurance if you have more than 2 insurance claims in 1 year (Assurion will do this, not T-Mobile)
EDIT:
Wow, after reading further in this thread..... you guys have a real confusion on how warranty, insurance, and multiple exchanges work! I'd say - call t-mobile and ask to speak to a rep and see what actually happens.
The basics:
1: You bought the phone from eBay or got it from "some guy": Call HTC and see what they can do. T-Mobile can't help you.
2: You bought the phone from TMobile: T-Mobile handles warranty, Assurion handles loss/theft/accidental damage. You can't change color or devices.
3: You've had multiple exchanges of the same device (more than 3 in 90 days): You can change the device, but you can't pick what device replaces it (we tell you) and you can't pick the color. You won't get a MyTouch for a G1 (lol, I wish). You'll likely get a Dash or Blackberry, but that is determined by the warranty system, and you can only take what it offers or your same device back.
4: You bought the phone from TMobile, you've had multiple problems, you hate the phone, etc and you DON'T like what the system offers you on step 3. Talk to Loyalty and they'll give you a cheap upgrade. Probably not to a MyTouch as that is kinda the same phone, and we know what you're doing.
5. You have a G1 and want a free MyTouch. Not gonna happen. Nope.
What do you think? If Samsung is unable to repair the GPS via a future software update, would you just accept it, or would demand your money back?
I would demand my money back.
It's near useless for me as it is now.
Now I'm carrying two devices. My 3GS to continue using my TomTom, do my email, read my news. But I use the SGS for Internet on the go (at home I use my iPad). Hate carrying two devices having to make one a hotspot.
Here's a thought. Go ask your retailer. You are entitled to your money back if you aren't happy with the GPS. Have you even tried yet?
Sent from my wonderful GT-I9000 using Tapatalk
bushrat; said:
Here's a thought. Go ask your retailer. You are entitled to your money back if you aren't happy with the GPS. Have you even tried yet?
Sent from my wonderful GT-I9000 using Tapatalk
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Click to collapse
Yes, I've tried. They want me to pay penalty for breaking the contract, and they would not accept the phone back. They would only replace it within 14 days with another new phone. After 14 days, they will only repair the phone, but not give me a new replacement. The Telco shop only acts as the middleman, and responsibility lies with Samsung to them.
Had I taken the $59 per month plan, then I could return it, no question asked within 7 days, and I only have to pay for any calls and data use. But I'm on the $49 per month plan because I wanted to commit myself to using Android by burning my own bridge. It's a mistake on hindsight. I didn't expect it to be so bad.
I feel that Samsung should work with the Telco to do exactly what Apple and ATT did, which is to allow people to back out of the contract without penalty, and have the phone returned. After all, this is a far far more seriously problem than in iPhone 4 in my mind at least.
The responsibility (under Australian law) is with the retailer, although they consult with a specialist (ie the manufacturer) to determine if there's a fault.
If the phone is faulty, and does not perform the task for which it was purchased you are entitled to a full refund of the purchase price.
www . accc . gov . au
Have faith that It will be fixed, since the phone is still in very early days.
I'm putting my trust in Samsung! Hopefully we won't get burned.
yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.
id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think
Eaglesteve, surely you have consumer protection laws in Aus? The device is clearly not fit for purpose, therefore breaking the terms of your contract In the UK all major retailers will try to sell additional cover or insurance; although the consumer protection act makes them legally obligated to repair or replace electrical goods for up to 5 years after the date of purchase. My point; retailers rely heavily on consumer ignorance You didn't purchase the device directly from samsung, the store can't absolve responsibility by claiming to be a "middle man".. plus most sales assistants know jack **** about the legalities of your agreement.
Write a formal complaint to the retailers head office, send the letter via recorded delivery and state that you've been advised to provide a response period of 14 days before taking your complaint further. You don't want to look for a replacement, make it clear that it's a manufacturing fault and not specific to your device. There should be an AUS ombudsman that deals with consumer complaints (bit.ly/8Xl55G), find the correct governing body and lodge a formal complaint, they should provide a reference for your case; include it in the letter to the retailer. In the UK you would then be able to take your complaint to the small claims court, however most companies will **** bricks and fold before it reaches this stage. The bottom line is the device was sold to you for its GPS capabilities, the information provided by the retailer mislead you to into the agreement; you've signed up under false pretences, reason enough for the contract to be declared void
sensi_ said:
yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.
id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think
Click to expand...
Click to collapse
Im gonna flash to JM2 today, but Im getting a bit weary of the faith in Samsung.
Firstly, I'd point out that Samsung announced the phone in March. Three months perfecting the phone, and they still couldn't get the GPS sorted.
Another month later and with many firmware releases during that time, and still it doesn't look like its fixed. (though I haven't tried JM2 yet - in any event, the rumour is that it still doesn't fix onto more than 8 satellites despite seeing more, and it still doesn't lock onto anything with an SnR < 20)
Cya
Simon
yup, as far as samsung is concerned the device is already sold, they sell it on big bulks to retailers
it's the retailer duty to either give you the refund or not.
samsung will only accept RMA, or Warranty services
eaglesteve said:
I feel that Samsung should work with the Telco to do exactly what Apple and ATT did, which is to allow people to back out of the contract without penalty, and have the phone returned. After all, this is a far far more seriously problem than in iPhone 4 in my mind at least.
Click to expand...
Click to collapse
IIRC (it's been a while since I bought the original iPhone), this isn't something new due to antenna gate and it's just Apple's spin machine doing what they do well. Contracts in the US telecom industry, not just on AT&T, are written in a way that this review period exists.
The only difference here is that there is a slight difference in restocking fees, where they wont be applied like they have at times in the past. This isn't really "Apple working with AT&T" as much as touting a possibility that typically exists, there are certain exceptions by carrier but one reason why AT&T isn't combating this is the same reason they were hesitant to accept Android phones, and they ultimately gimp Android phones, Apple is just $$$$ to them. Once again AT&T beat their quarterly record for profitability and they are the most profitable carrier in the US even though they are #2 in customers. Needless to say, they are at the whims of Apple, but this isn't a big compromise on either's behalf.
Amazing. So far, 1/3 of people are happy to accept faulty goods.
http://www.boygeniusreport.com/2010/07/18/samsung-captivate-now-available-from-att/
Some people here have returned it to AT&T, while I don't know it has been penalty free, I think you need to not put the onus on Samsung and need to have a better comparison in-mind.
sensi_ said:
yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.
id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think
Click to expand...
Click to collapse
I'm waiting for my replacement now. If the GPS still doesn't work, I might do that. As for JM2, I don't believe it do anything based on whatever limited reading I did on some of those threads.
sjdean said:
Amazing. So far, 1/3 of people are happy to accept faulty goods.
Click to expand...
Click to collapse
I guess there's two main to three main things that could be at play here:
1) GPS isn't important to these people, therefore they are voting on their bias rather than from an objective viewpoint
2) GPS isn't a core functionality, therefore it's hard to say it justifies a return or that it is "faulty" as you put it
3) GPS is imprecise by nature, so users who have a strong need for it should be more informed about their purchase and the onus is on them to do their hw or lay in the bed they've made.
I am abstaining because I find the premise somewhat flawed, first of all. I think retailers and/or carriers are responsible, just like in other industries/product lines. If I buy a wireless router that doesn't perform well in, let's say it's wired performance I don't go direct to the manufacturer there. If I buy a camera that advertises 12MP but seems to produce ****ty results, I again, go to my retailer. In here, I also have a slight bias, originally being in the U.S. where we typically buy are phones through a carrier who give us a bit of extra protection because of the way contracts are set up they don't want to lose a customer totally (also part of the premise of the argument is based on a carrier logic that I don't think is applicable in this thread, but that might just be my opinion and I'm alone there).
So, I think the premise is flawed, and perhaps my logic is flawed, but I don't want to just vote "no" just because if either is flawed. However, I don't disagree with the "no" camp.
Lots of good advice from many of you. I'll have to talk to them if mynnext unit does not work. I hope it will work, since half the people polled claim that theirs are perfect.
If it does not work, I'll reason with Optus to get bout of the contract. I wonder how much of the $49 is for the phone and how much is for the data and calls. Should I simply withhold my payment, return the ozone, and pay them for actual calls and data used?
sjdean said:
Amazing. So far, 1/3 of people are happy to accept faulty goods.
Click to expand...
Click to collapse
Yeah that's just the Samsung reps voting.
eaglesteve said:
Lots of good advice from many of you. I'll have to talk to them if mynnext unit does not work. I hope it will work, since half the people polled claim that theirs are perfect.
If it does not work, I'll reason with Optus to get bout of the contract. I wonder how much of the $49 is for the phone and how much is for the data and calls. Should I simply withhold my payment, return the ozone, and pay them for actual calls and data used?
Click to expand...
Click to collapse
Depends on how much you paid for the phone. 24 month contract? Tmo is selling their, slightly gimped model for $500 USD, I think that's on the high end of what they might get from international suppliers, depending on how big they are even though the international version is more costly.
So, ~500USD/24~20USD/month, maybe less, if fully subsidized. Forgive me for cutting corners and not looking into your location specifically, but I figure it's better than looking for the absolute cheapest UK/Euro/Thailand location.
There is no upfront cost for the phone. Just 24 months x $49. I had offered to continue with the plan but with an alternative phone and topping up the difference in monthly fee) but they refused that.
Mobile Phone Insurance NEXUS 6 new UK
Dear Friends,
I have just ordered 64GB Nexus 6 from carphone warehouse costing 549 quids. I would like to have an insurance for it as its really costly phone and i am really scared for accidental damage / theft.
I have been reading on net so many forums and reviews. It seems no policy is perfect. However i still need to cover this inder Insurance.
In your opinion and experience which Insurance I should be buying for this mobile phone?
Kindly advise.
Kindly reply...Awaitinf valuable feedback
plsss
https://www.gadget-cover.com/
I've just taken out this insurance. It looks okay (although one never knows till a claim)
I use Fonesafe and always have done. They will replace with new if it's within a few months and refurbished after that. I pay £8.99 a month and it's £30 for first claim and it goes up after. I've claimed twice over the years and I either got new phones or they were spot on for refurbished as I had no idea that most insurers actually replace with refurbished until recently when I had issues with CPW.
I also use Endsleigh for my gadget cover (everything else) and they charge less than £5 per month for £500 gadget cover but, I've not had to claim in the 2yrs I've been with them.
You could always self insure by putting away the total amount split by the time you intend to keep it. That way you would be able to use the cash for future devices if you can spare it but, you'd be rinsing your pot each time you do. I've tired this but, it only lasts until the next Nexus comes out so I've always kept using Fonesafe