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Hi all,
Anyone else experiencing problems sending mail?
Incoming works fine (I have my own settings in there - POP3 etc) but sending has recently stopped.
I use smtp.t-email.co.uk (no authentication) and it has been working fine. Doesn't matter what network connection I use.
Error: "The message(s) could not be sent. Check that you have network coverage and that your account information is correct. Then try sending again."
Any ideas guys?
Ratzz
Yeah, im getting it too.
Same - I suspect that tmobile changed something in its settings or perhaps the ISP we all use stopped accepting smtp traffic from tmobile.
There was some talk a while ago about TM UK barring smtp through smtp.t-email.co.uk if they thought you were spamming but I think they were supposed to send you a message/letter to tell you they were stopping it. Might be worth a call to customer services?
Nah i wouldnt worry too much, it happens with T-Mobile every now and then, last time it happend to me was about 2 months ago, for about 1 and a 1/2 days
RavenY2K3 said:
Nah i wouldnt worry too much, it happens with T-Mobile every now and then, last time it happend to me was about 2 months ago, for about 1 and a 1/2 days
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Still happening --- maybe about 4 or 5 days now.
Thought it might just be me ... very surprised at the response.
I'll dig around a bit more and call T-Mobile tomorrow.
Maybe worth having a look at this on the T-Mobile site: http://www.t-mobile.co.uk/help-and-advice/phone-support/
I think you can set-up email from there.
ratzz said:
Maybe worth having a look at this on the T-Mobile site: http://www.t-mobile.co.uk/help-and-advice/phone-support/
I think you can set-up email from there.
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Click to collapse
Well that didn't work!
I have just started getting this problem too. I use tmobile uk and can receive ok and I am with plusnet but am sending via tmomile. It was working fine - please help.
Im afraid to say that ive had this problem for over a month now... i havent had the time to really go into things & find out the problem, so i've just been going to my gmail account thru PIE and replying to emails that way...
it would be nice if t-mob could actually not screw things up... i tried that t-mob help link... didnt work either
Same here, has been like this for 4 or 5 days now.
I deleted my POP account and set it up again, still the same problem.
This has happened to me in the past, normally resolved itself in a day or so.
Back Online.
Just to let you know it must be back online as ive been sending and receiving messages all day.
Yep, mine too - must have been down fo about a week...
What are they playing at?
Well, that didn't last long. Back to probldems...
Called T-Mobile today as problem re-appeared pretty quickly.
I was advised by technical support that I should be using smtp.t-email.co.uk (no authentication) but I have been using this anyway.
He said that there has been issues with the smtp server that they were informed were fixed today. He repeated this a couple of times.
He said to give it another 24 hours to see if things resolve.
HTH
I called T-mobile yesterday about this.
they have brought the server down as the was too much spamming going on. I explained to the support manager that this is not a good thing! I explained I had been using it for 4 years and it is splattered all over their documentation to use it and if they are now suddenly removing it, then as far as I was concerned I could terminate all 3 phones we have on the account as they are all advertised as having "Windows email" facilities. She did tell me that their department had been inundated with calls regarding this.
To cut a long stroy short she agreed to give me £5 off my Web 'n' Wlak package for 3 months, as Germany have told them it maybe down for 3 months while they reseasrch alternative solutions. She couldnt give me money off because of this exact issue as its a free service, and so she could authorise the £5 a month off it was because I couldnt utilise my Web 'n' Walk package fully.
So...call them up and say youre not happy. Explain that you cannot do something which is advertised on their website and youll get "compensation"
benktlottie said:
I called T-mobile yesterday about this.
they have brought the server down as the was too much spamming going on. I explained to the support manager that this is not a good thing! I explained I had been using it for 4 years and it is splattered all over their documentation to use it and if they are now suddenly removing it, then as far as I was concerned I could terminate all 3 phones we have on the account as they are all advertised as having "Windows email" facilities. She did tell me that their department had been inundated with calls regarding this.
To cut a long stroy short she agreed to give me £5 off my Web 'n' Wlak package for 3 months, as Germany have told them it maybe down for 3 months while they reseasrch alternative solutions. She couldnt give me money off because of this exact issue as its a free service, and so she could authorise the £5 a month off it was because I couldnt utilise my Web 'n' Walk package fully.
So...call them up and say youre not happy. Explain that you cannot do something which is advertised on their website and youll get "compensation"
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Click to collapse
Hmm ... thats interesting, and also a pain in the arse.
I don't see how they are receiving more spam than any other smtp server out there. Thing is, if I could use my usual smtp server that I use for work, I wouldn't mind, but this also does not work. I use the same settings as on my desktop PC and get the same error message.
It's so frustrating -- especially as this is a key feature of the PDA ... not being able to use email is worse for me than not being able to text (which was also knackered today, now resolved).
I will call back tomorrow and discuss this with them...
Thanks for the update.
Right then, its just stopped working for me again... until I put the proxy server IP address back in, then it started working again.
Can someone else try this so we rule out this being a "one off".
The address is 149.254.201.132 and http port 8080
RavenY2K3 said:
Right then, its just stopped working for me again... until I put the proxy server IP address back in, then it started working again.
Can someone else try this so we rule out this being a "one off".
The address is 149.254.201.132 and http port 8080
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Click to collapse
My settings are as yours are, but still no luck with it -- what a pain!
ratzz said:
My settings are as yours are, but still no luck with it -- what a pain!
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I had the same problem with Telia here in Denmark, except that sending e-mails didn't work from day 1 with the TYTN II. So I didn't really know what was the problem - the TYTN II or the smtp server (which btw worked fine with my Treo 650). But all of a sudden, smtp started working without me changing a bit on the TYTN II. So I figured it must have been something wrong with the smtp server. Funny thing is though, while searching for the error, I downloaded a third party e-mail application (can't remember the name), and that sent e-mails through the smtp server just fine, while pocket outlook did not. Go figure!
Hi there, I searched around and couldnt really find anything that would help me. I Am using an HTC Tytn 2 and my Service Provider is Rogers. I have a data and phone plan with them so i know i get to send MMS messages, as I have already sent them before. All of a sudden I cannot. They sit trying to send and then just sit in my outbox. Any Ideas?
Adrian
Same problem here
I have the At&t tilt but unlocked it to work with Tmobile...Can't send or recieve mms. Dont have a data plan but have wifi in my home and it still says i can't download. Help please...Thanks
you guys need to read plain and simple...
so instead of just making a remark, could you not possibly point in the right direction. I bet it would be more useful
Well, this would be my first official post. I'm a newbie . I just bought my Diamond about one week ago and I like it alot. I'm a convert from Verizon. Loved the service but not the price plans so I switched. I get so much more with Sprint for the price. Anyway, when I first got it the internet connection would not work. Called techs and they fixed that problem. Set up email, Wifi, pic mail, and pic mail service and all other stuff. Except pic mail does not work or it only half works. I can send or upload to my sprint pic account website, but I can't receive pic mail. I see the uploads and pics from my friends but it doesn't send them to my phone. So, like WTH . Anyways, I can't receive from the website or from my friends who are on Sprint. Talked to a tech and she said I would have to set my email up and pic mail up and I did. I had to do something else and she said she would call me back, but never did. Kinda pissed about that. Any clues or the like would be helpful? Like I said I can send, upload, and receive on the web account but not receive from the web or from my friends phones on Sprint. If anybody had a similar problem or fixed it their own way before calling the techs let me know? I want the pic mail to fully work.
i have a simimliar problem i cant send/receive mms messages from my girlfriend who has verizon and i have ATT. i jsut got my diamond about 5 days ago
I was reading other threads/posts and sometimes it depends on the network and the quality or size of the picture, video, etc. she is sending to you. The higher the resolution or larger the file, the longer it takes. The lower the quality or smaller the file the shorter it takes. Sometimes the networks regulate the size of what you send. Hope this helps.
http://forum.xda-developers.com/showthread.php?t=344383
The weird thing is that Cybertoads and my mutual friend also has a Diamond and on his everything works perfectly fine. At first it literally took 2 weeks for a picture mail to arrive on my phone after sending it from his, but downloading the Picture mail update from Sprint seemed to have fixed that issue, now he can send and receive them no problem. I have a Sprint Touch, and I have no problem either sending and receiving pictures.
Anyone else have the problem that Cybertoad is encountering?
Possible Solution: sMMS App
I've had the same problem, I've had my Diamond since it came out months ago and I've tried several times to get picmail working. Just last night I came across this: http://forum.ppcgeeks.com/showthread.php?t=22509 [the first post has a lot of details about the app.] Read through that and you can download the program and try it out, I really liked it and donated the $5 through paypal like the creator suggested and I was surprised by how quickly I was able to register and get the full version up and running [and you get a lifetime license for that donation]. So far, I've gotten sending picmail working just fine with this program. Receiving is another matter, and it's an issue that seems to only be on the Diamond and the Touch Pro. Typically on Sprint phones that can't get regular MMS, they'll send a regular txt message with a link that you can click on and download the picture, they were able to get this program to intercept those txts and automatically download the picture like regular MMS is supposed to work. However, on the Diamond and Touch Pro, it does not send a txt with a link to the MMS since the native Sprint picmail app should be working (but they just can't seem to get it working at all!). They have wrote on their site [http://smms.vision5.com/] that they are working on that problem. In the meantime, in the app you can just click on your inbox and it'll sync all your recent new picmails right in the program, you don't need to go through the Sprint picmail site and you can view the pictures, download them to your phone, reply to the messages, etc. It's just a matter of how often you get picmail which would determine how often you should check for anything new. Alternatively, if you tell people that when they send you an MMS make sure they send a regular txt message telling you they sent the MMS, you'll be able to go into the program and check. This app seems way easier to use than the native Sprint one [if it even worked] and seems like these guys can get more things done in their free time than the developers over at Sprint who should have had this problem solved by now. It's also quite fast at sending the pics [and notifies you when it's done sending] and you can set if you want the pictures resized before being sent.
Hope that helps.
Feel free to contact me if you need any help,
Matt
Thanks for the info Matt.
CyberToadZ28 said:
Thanks for the info Matt.
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No Problem
Hey everyone,
I face a SMS sending problem. I'm texting to Australia quite often and I'm (different to my t-mobile button above) with E-Plus. A long time me and my partner down under had no trouble sending/receiving text messages. But lately only half my texts get through.
We had a problem earlier this year when she was with Optus. All of a sudden my messages did not get through anymore. All of them. Then she changed to Vodafone and it seemed to work. But E-Plus (I'm actually with MedionMobile, just using E-Plus network) made their messages cheaper and now I face this problem!
It's really anoying. Now -
when I have such a problem - does it have anything to do with my Radio / Rom installed on the phone? Or is this just a network fault?
Would changing to Vodafone solve this problem since Vodafone Germany and Vodafone Australia are partner networks?
It's just that E-Plus is so much cheaper (1/3 of the price for a SMS!)
Please try to help me!
Is your operator billing you for the txts? If so, you can be sure they're transferred to your operators server correctly and your phone's alright. But you probably won't be able to get a deeper insight into what happens after that- if and where your txts are lost....
Changing networks MIGHT help, but don't count on it.
You might wanna try sending your txts using an internet-based service?! just to check... and, btw, that might be cheaper, too. I remember seeing a tool that allows you to send txts via internet-based services from your xperia using your data connection. i just can't seem to find it right now.
first: thanks for your help!
My operator is billing me for the text messages, yes. So they send it correctly. I even tried out to get a confirmation for sent items, you know? I always get the message that it has been delivered. But then she does not get the message...
I tried out to send messages from two of my class mates and from my mums phone as well as from my dads phone. Their messages all get through...
I think I know what you mean with internet based SMS sending. Innosend is such a service, huh?
But items sent throught that service do not get stored in my SMS store...But I will try it out, I guess. As well as I try a Vodafone SimCard.
I hope there is nothin wrong with my phone...
Out of interest, what phone does your partner have?
Oh, I think you got me there. Long time it was a Sony Ericsson...older one. But she got a new one two weeks ago or so. But I don't think it's her phone because the fault occured on both, her old and her new phone. I'll write it in here as soon as I know...
Ah ok cool. The reason I was asking: When I got my Xperia I soon realised that my gf was only getting around half the texts I was sending. It drove me crazy as nothing seemed to fix it - I got my phone replaced, she got hers replaced, we both got new SIMs. Just like you, the texts were showing up on bills, and O2 could see them going through their message centre, so they could not identify the problem.
Eventually I figured it out, my gf did not receive my messages when they were longer than a single message. Anything more and it simply did not show up on her phone (LG Renoir), but still seemed to send successfully and show up on my bill. I then realised that the same thing happened when sending long texts to my friend (also an LG, but a Viewty). They can both get long messages from other people, just not me, so I think there must be some sort of incompatibility between the Brands/softwares.
Probably of no help to you really, but maybe you send long messages too?
No, it's fine since I experience such a thing on my own now. Thanks for sharing! I'm gonna ask her what kind of phone she uses now. Today I removed the SIM Card from my phone and replaced it. The Xperia did a new setup on my network and afterwards my 2 sent messages came through. Maybe I just had to do that because I flashed a new Rom and later a new Radio without renewing my network options...
As you, I do not have a clue where the problem is...But also takin my mums T-Mobile Sim Card in my phone she got all messages. I believe it's the operator...I keep you guys updated when I have my Vodafone card or if it should work normally now...
Thanks for your help. Always appreciated!
edit:yes, I experienced that longer messages have less chance to get through. Sometimes they are messed up or just the first part (first 160 characters) get through...hmm
Hey guys,
I have an unlocked HD7 from Bell and I'm using it under Rogers right now. I have a problem where my incoming SMS are behind by 5 hours. (They come right away but the stated time on them is off by 5 hours).
I tried fiddling with the timezone settings to match the times but then it messes up my calendar times.
Does anyone know if there is a fix for this?
Any help is appreciated, thanks.
Joey
Anyone figure this out?
I am 2 hours out (thinking it has to do with where the Bell SMS center is located)
hoping someone can figure out a fix
I am in Calgary, AB, Canada and using Fido if that makes a difference. I am thinking I could update to a different ROM, anyone know if that will work and what ROM I should choose?
thanks in advance
This is a known issue at Microsoft i mentioned it to them when i went there for an interview as well the only way to fix it is by doing the following.
1) goto Settings> Date & Time>
2) Turn off "set automatically"
3) Set Time Zone to "UTC Coordinated Universal Time"
4) Manually enter the correct time in the "Time" field
5) Adjust the date if you have to.
And Save and restart your phone this should fix the issue its not an actual fix but it works.
Well I took your advice and changed the timezone to UTC - 03 (then manually set the time)
Seems to have done the trick; will just have to remember to adjust for time zones I guess
thanks
Wait; spoke too soon
that messed up all the times for my email, the emails are all time stamped 3 hours in the future.
Oh well, guess I will just never have that "Perfect" phone.
Just annoying as this HD7 is probably the best phone I have ever had but there are so many of these annoyances...
gwoo_ca said:
Wait; spoke too soon
that messed up all the times for my email, the emails are all time stamped 3 hours in the future.
Oh well, guess I will just never have that "Perfect" phone.
Just annoying as this HD7 is probably the best phone I have ever had but there are so many of these annoyances...
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What email are you using on the device? Outlook or just a standard Hotmail / Live acct? I will be unlocking my Bell HD7 very soon to use it on Rogers as well and I do not use Outlook so if the fix above sorts out the TEXT issue and does not bother my "Hotmail / Live" email then I will be a happy man however... I dont really use my email on my phone that much anyways so I guess as long as this fixes the SMS timestamp issue then I should be fine.
At any rate... If you could let me know anyways I would appreciate it.
***EDIT*** I tried this today after unlocking my Bell HD7 and running it on Rogers and it did not work at all. Now instead of the time stamp being 4 hours slow, it is now 2 hours fast using Universal Coordinated Time (UTC). Anyone else know how to get a proper time stamp on SMS after unlocking and using on a different network?
I just gave up and am now licing with a 4 hour tamestamp issue on my text.
my email, calendar and everything else works so this is just something I guess I have to live with. Not that bad
Email via hotmail & yahoo using the WP7 email program
My EVO does the same thing. Only when my cousin sends MMS he's on cricket. It has also done it when the towers messed up in my area.
Sent from my PC36100 using Tapatalk
gwoo_ca said:
I just gave up and am now licing with a 4 hour tamestamp issue on my text.
my email, calendar and everything else works so this is just something I guess I have to live with. Not that bad
Email via hotmail & yahoo using the WP7 email program
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Click to collapse
Ya... Same with me. I gave up as well and am now living with the timestamp issue on my texts, mms, etc... My outgoing texts go out at the right time and are being received by the recipients at the right time but when I receive a text it is out of wack.
What I dont understand is that when I get a text and I get the "toast notification" at the top of my phone, the time stamp there is CORRECT but when I open my messages and look at the actual message itself it is out of wack. WEIRD!!!
Does yours do this as well?