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My AT&T Tilt/Kaiser LCD screen was cracked, and I called HTC (1.888.617.1113) just now (Oct 30). HTC told me that they do not provide any service/RMA for this model for the time being. Asking when will the service be available? The answer is "Not Sure!" This is quite disappointing!
So, watch out your Kaiser/Tilt. Use it carefully.
I asked how much it costs me to replace the LCD once the service is avaiable. The estimated cost will be from $120 to $180.
Is what you have AT&T branded or HTC branded?
this is normal, and it's the same in most counties, if your at&t messes up, you take it to at&t for repair, it's like that for most carriers, if you have the HTC Tytn 2, you have to send it back to whom you got the phone from, or to the county that the phone was registered to, US will not repair anything, thats because it's not officially sold yet.
thats one disadvantage buying from online store, where most of the products are imports.
kms
lostinvt said:
Is what you have AT&T branded or HTC branded?
Click to expand...
Click to collapse
Mine is a AT&T Tilt. I bought it from AT&T last week. On the 2nd day, the screen cracked.
You'll need to go through AT&T for service (that's why you buy it from them). Perhaps they'll offer you a "refurbished" model in exchange...
Alternatively, if you purchased by a qualifying credit card, you might want to pursue a "purchase protection" route. This phone (like all PDA devices) is explicitly not covered by AT&T's insurance providers.
Don't shy away from a refurbished unit, they are so new, most likely you will get a new one. That's what happened with my 1st 8525 that failed in the first few weeks, I got a new one.
Maybe this helps: http://forum.xda-developers.com/showthread.php?t=337102
aaronwms said:
Mine is a AT&T Tilt. I bought it from AT&T last week. On the 2nd day, the screen cracked.
Click to expand...
Click to collapse
Take it back to ATT -had issues with my 1st Tilt, and they replaced it-no problems. + it's on a 30-day, no questions asked return. They didn't give me a hassle at all.
goestoeleven said:
You'll need to go through AT&T for service (that's why you buy it from them). Perhaps they'll offer you a "refurbished" model in exchange...
Alternatively, if you purchased by a qualifying credit card, you might want to pursue a "purchase protection" route. This phone (like all PDA devices) is explicitly not covered by AT&T's insurance providers.
Click to expand...
Click to collapse
why do they offer insurance for $4.99 per month if they will not honor a phone replacement? I have the option to add insurance.
unless insurances has been purchased, i doubt at&t will even do anything, crack screen is not covered under any warranty.
kms
Fastkill said:
why do they offer insurance for $4.99 per month if they will not honor a phone replacement? I have the option to add insurance.
Click to expand...
Click to collapse
AT&T explicitly told me in the store that there is NO insurance available for this phone, and I have a premier account, so unless you know something the rest of us don't, insurance is NOT available.
Yes, it's ridiculous that you can add the option to include the insurance, but if you try and make a claim, they'll tell you that all PDA's are excluded from the plan.
If you're already paying for insurance, call AT&T and demand a refund (they'll give it to you and confirm that PDA's aren't covered).
You might be able to add insurance but its up to the consumer to know what they are adding if they do it themselves. On the ATT Insurance page they explain the entire process and list a link for Ineligible Devices. Problem is most people click thru without learning what they are adding thinking they know.
Insurance Homepage
http://www.wireless.att.com/learn/basics/choosing-features-services/wireless-insurance.jsp
Ineligible Devices
http://www.wireless.att.com/learn/en_US/pdf/IneligibleEquipmentList.pdf
Mario_Nissan said:
Maybe this helps: http://forum.xda-developers.com/showthread.php?t=337102
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Click to collapse
First of all, I took my Tilt back to AT&T, and they refused to swap me with a new or refubrished phone. They won't exchange any phone with physical demage (in my case, a crack screen) once I left the door the day I purchased the phone. Also, AT&T won't sent back the phone to HTC for me. I have to do it by myself. I bought the phone in Daly City, California AT&T store, they have lots of lousy people working there especially the assistant store manager, so erogant and bad attitude. For that, I have formally complainted him to customer service already.
Luckily, I purchased the phone with American Express card, and I can get purchase protection from AE. That's why I called HTC, and they said they are not providing any service for Tilt/Kaiser now. I was suggested to call back in two weeks checking the availability of the service.
Because of your thread, mario, I bought the LCD screen from Nicholas. The shipment is on its way. I followed your instructions in the thread, and unscrewed 4 screws at the back of the moving part, I dared not to go further because I cannot remove the case. Any technique you can share with me? I won't try again until I physically receive the shipment from Nicholas.
aaronwms said:
First of all, I took my Tilt back to AT&T, and they refused to swap me with a new or refubrished phone. They won't exchange any phone with physical demage (in my case, a crack screen) once I left the door the day I purchased the phone. Also, AT&T won't sent back the phone to HTC for me. I have to do it by myself. I bought the phone in Daly City, California AT&T store, they have lots of lousy people working there especially the assistant store manager, so erogant and bad attitude. For that, I have formally complainted him to customer service already.
Luckily, I purchased the phone with American Express card, and I can get purchase protection from AE. That's why I called HTC, and they said they are not providing any service for Tilt/Kaiser now. I was suggested to call back in two weeks checking the availability of the service.
Because of your thread, mario, I bought the LCD screen from Nicholas. The shipment is on its way. I followed your instructions in the thread, and unscrewed 4 screws at the back of the moving part, I dared not to go further because I cannot remove the case. Any technique you can share with me? I won't try again until I physically receive the shipment from Nicholas.
Click to expand...
Click to collapse
If you are still within your 30 days call AT&T customer service and explain to them that the screen has malfunctioned they will send you a replacement overnight. Definitely not greater than 2 business days. The same happed to me when I bought my 8525. It wasn't the screen it was the keyboard, but I was never charged. I took it into to two different at&t stores and was told something the same as you. I'd had the device about 1 week at the two week mark I called 800-331-0500. The gentleman took my information over the phone my replacement arrived the next business day. If you are outside of the 30 days, ask them to transfer you to warranty department. They will send you a refurb unit. I know this because they first tried to connect me to the warranty department to be shipped a refurb unit until I pointed out that I was within my first 30 of my contract.
The stores make there their money from hardware and accessories. The company makes it's money by keeping you as a customer.
Hope this helps
Why not skip the bastards at the store? Call up CS and chances are, if you keep a pretty good attitude, they'll hook you up with a replacement.
Calling repeatedly sure beats driving down and asking of them in person, especially if you know they're jerks to begin with. Over the phone, get a jerk, hang up and call again.
Last resort, thy pocket pc techs
http://www.pocketpctechs.com/main.asp?area=home
They do some repair work. Not sure if they are able to get parts for the Tytn II, but it seems they are at least fmailiar with things of this nature.
Yea... NO PDA INSURANCE through ATT !!
...that's probably the ONLY thing I miss after switching from Verizon! Vzn does at least honor PDAs on their insurance plans. If ATT had offered it, I would have bought the Tilt instead.
My two options were 1) the local (Chicago) store I bought my TyTN II from offered an extended mechanical warranty at the time of purchase for about $150/yr. They will replace it if anything goes wrong...but there are LOTS of exceptions and clauses in the warranty! 2) I could specifically add the TyTN II to my home owners insurance policy.
For me, this was the best option since it covers mechanical, theft, drops, kicks, splashes (etc) and it won't cost me anything but a small deductible unless/until I ever need to make a claim.
TEC
I too cracked the screen on my TyTN II. I do not have the Tilt version, but I am using it in the USA with AT&T service. I called HTC USA over a week ago and they told me they do service the TyTN II. They gave me an RMA and I shipped it to them last week. They should have received it Monday. I'll keep you posted if they are able to repair it. I also contacted PPC Techs who have the screen on order and are expecting to receive it by Nov 9th. I have used PPC Techs before. They charge a similar price to HTC, $169. They did a great job repairing my former Pocket Loox 720 screen. They had a great turnaround time. I overnighted it to them Monday and I had it back Wednesday.
bersca said:
I too cracked the screen on my TyTN II. I do not have the Tilt version, but I am using it in the USA with AT&T service. I called HTC USA over a week ago and they told me they do service the TyTN II. They gave me an RMA and I shipped it to them last week. They should have received it Monday. I'll keep you posted if they are able to repair it. I also contacted PPC Techs who have the screen on order and are expecting to receive it by Nov 9th. I have used PPC Techs before. They charge a similar price to HTC, $169. They did a great job repairing my former Pocket Loox 720 screen. They had a great turnaround time. I overnighted it to them Monday and I had it back Wednesday.
Click to expand...
Click to collapse
Thanks for your advise.
I did call HTC a week ago, and, by then, they do repair Tilt/Kaiser/TyTN II. In fact, I was asked if I want to send my Tilt back to them. If yes, they can send me a RMA number. Due to the fact that I want to compare the repairing cost with local repair shop that I did not get the RMA number. I searched around the repair shops, and NONE of them is able to fix the Tilt for me (may be it is too new model.)
HOWEVER, I called yesterday, the message had been changed. Without getting any information from me, HTC told me that they are not able to provide any service on Tilt/Kaiser/TyTN II.
bersca, you are lucky that you get a RMA number. I do suggest you to keep tracking the status with HTC. I am afraid it may take very long for you to get back you phone. Good Luck!
I just contacted safeware.com and purchased PDA insurance for my AT&T Tilt for $52.00/annually. They repair/replace the device up to $550.00. Since AT&T doesn't even offer you the option of insurance, it certainly is worth the $4.30/month for piece of mind.
Any Luck With This Insuance?
I was wondering if anyone has used this service and has had any luck with it?
I was able to get mine coverd for $650 under my house ins with a $0.00 deductable. It was about $45-55 per year... maybe check into that.
Safeware insurance...
Yaron2 said:
I just contacted safeware.com and purchased PDA insurance for my AT&T Tilt for $52.00/annually. They repair/replace the device up to $550.00. Since AT&T doesn't even offer you the option of insurance, it certainly is worth the $4.30/month for piece of mind.
Click to expand...
Click to collapse
Hi!
I got insured for my TILT @ safeware for 79 USD for an year on $550. how could you get it soo cheap for 52 USD?
I will be speaking to them today about this..
thanks..
Raj
What about SquareTrade insurance? They send me an email with 35% off. Anyone with any experience with them?
- TKN
I've used SquareTrade, but not for a phone. Last week I just made a claim on my amp. They're giving me my money back, minus shipping charges. They seem pretty good and it was a seem less process.
legit or internet slander?
legit or internet slander? What do you guys know about this?
http://reviews.ebay.com/WHY-NOT-TO-...0003415423?ssPageName=BUYGD:CAT:-1:LISTINGS:4
Any other worthwhile providers besides Safeware?
Any other worthwhile providers besides Safeware?
Anyone???
So...anyone???
Safeware
Not sure if anyone else is using safeware but I decided to try them. Since I'm in NY they have a discounted rate for NY folks (surprising). It's $52.00/year with a $50.00 deductible. Not bad for piece of mind if I break it by accident. Worse case I'm out $102.00 for 1 replacement.
This "Insure the Tilt" begs the question: "Why?"
I've had the unfortunate experience of having three different people drop mine three times onto a tile floor in a hospital. Nothing broke. Still works too.
Had someone else broke it, would it have been covered by the policy and would I have been able to collect from them or the person who broke it? If not, just fork over another $300 and get another rather than pay $60 year for insurance.
I'm wagering I'll replace it with another within two years time anyway. So marches technology. Why again, pay $60 to be locked into what will soon be old technology?
Mack5305 said:
This "Insure the Tilt" begs the question: "Why?"
I've had the unfortunate experience of having three different people drop mine three times onto a tile floor in a hospital. Nothing broke. Still works too.
Had someone else broke it, would it have been covered by the policy and would I have been able to collect from them or the person who broke it? If not, just fork over another $300 and get another rather than pay $60 year for insurance.
I'm wagering I'll replace it with another within two years time anyway. So marches technology. Why again, pay $60 to be locked into what will soon be old technology?
Click to expand...
Click to collapse
Can you currently buy this phone without a new contract for $300? Wouldn't we have to buy it at full price as a replacement?
FYI, my homeowners policy will not insure a phone if it is under $400. Since I got mine for <$200, it does not qualify. Also, my wife's iPhone missed it by $1
Mack5305 said:
This "Insure the Tilt" begs the question: "Why?"
I've had the unfortunate experience of having three different people drop mine three times onto a tile floor in a hospital. Nothing broke. Still works too.
Had someone else broke it, would it have been covered by the policy and would I have been able to collect from them or the person who broke it? If not, just fork over another $300 and get another rather than pay $60 year for insurance.
I'm wagering I'll replace it with another within two years time anyway. So marches technology. Why again, pay $60 to be locked into what will soon be old technology?
Click to expand...
Click to collapse
You're not locked into anything... it's renewable each year. I purchase my phone for $300.00 from AT&T. Replacing the phone will cost $500.00 as you can't get the phone for $300.00, at least not from AT&T. The insurance also covers theft, accidental damage, cracked screen, etc. I rather pay the $52.00 for 1 year and have piece of mind if I do drop my phone or something falls on it/etc. I may not be lucky as you to drop it a number of times and nothing breaks. For me it's worth it at least for the 1st year. After that I'm sure the prices of the phone will drop so no need to renew.
I can buy the Tilt from ATT for $276 with no contract (using my business account @ 45% off).
Do these insurance companies just pay "cash" for the replacement or do they send out a new phone?
Unfortunately the average user doesn't have a business account. Would be nice though.
As for the replacement they send out a new phone. Most likely a refurb as HTC/AT&T does the same for in-warranty replacement.
I just got the ATT Tilt from ebay few days ago. I have not really used it yet. I am going to check with safeware about the insurance policy.
Thanks!
EDIT:
I just checked the safeware.com to get a quote. They did not have an option for "cell phone". I selected "laptop" with the coverage of $600. It turns out the annual cost is $69 with $100 deductible.
How did you get the coverage for your cell phone? by calling them? or do it online?
plchan said:
....
I just checked the safeware.com to get a quote. They did not have an option for "cell phone". I selected "laptop" with the coverage of $600. It turns out the annual cost is $69 with $100 deductible.
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Click to collapse
So you effectively spend $169 per year for a replacement Tilt?
In a year, AT&T will probably sell them for $50 just to get people online with a data plan.
Remember when you had to pay for a Motorola Razr phone? Some places they're free now with a plan.
You have two companies for the Cell phone insurance.
http://www.wirelesssafeguard.com/ Which I bought my insurance through & http://www.safeware.com/ which I thought was a waste of money
Wireless Safe Gaurd
Pro - "ATG’s Safeguard Program helps you protect your wireless device against any type of damage, loss, and theft."
Con- $100 Deductable
Safeware
Pro - No Deductible
Con- read the below and also read the contract. What a useless contract, they don't cover any defects or break down from use, plus tons of other crap about environemental variables, basically it is only loss insurance or if you smash your phone, which you'd have to do if it stopped working to get it covered.
Thank you very much for the inquiry. A damp environment refers to the actual environment in which a unit is used in. For example, a unit is kept in a greenhouse which has higher than normal amount of humidity, and due to the constant exposure, internal parts begin to rust. A liquid spill however, is a single physical event which causes the unit not to function, which is not caused by the environment. The electrical breakdown refers to electrical components which stop working over time, whether it is caused by a faulty part or simply wear and tear. Similar to the other explanation, a power surge is a single physical event which damages the unit. A surge hits the unit and burns out components or parts. I hope that this helps explain the difference, but please do not hesitate to contact me if any further clarification is required.
Best Regards,
Quang Ha
Individual Sales Manager
Safeware The Insurance Agency Inc
1-800-800-1492 Ext 2184
[email protected]
-----Original Message-----
From: EDITED
Sent: Monday, December 03, 2007 1:46 PM
To: service
Subject: Question about service
I’ve reviewed the portable electronics agreement on your site; these appear to be contradictory based on interpretation.
Sources
http://www.safeware.com/policies/portable_electronics_policy.pdf
III B3 & B4
http://www.safeware.com/faq.php
#9
Accidental damage is defined as an unexpected and unintentional external event, resulting in physical damage to the insured equipment. Examples of accidental damage include, but are not limited to Drops, Falls, Collisions, and Liquid Spills.
http://www.safeware.com/index.php
Power Surge
Comments
A liquid spill(#9) could be considered a damp environment(B4)
The failure of an electronic device is a type of “electrical breakdown” (B3) and would be an unintended, hence an accident(#9). Power surge is also a type of electrical breakdown(B3).
Can you please clarify as to what is actually covered or not covered in the contract terms.
Thank you
galenmd said:
Can you currently buy this phone without a new contract for $300? Wouldn't we have to buy it at full price as a replacement?
FYI, my homeowners policy will not insure a phone if it is under $400. Since I got mine for <$200, it does not qualify. Also, my wife's iPhone missed it by $1
Click to expand...
Click to collapse
Correct me if I'm wrong, but wouldn't it cost more than $400 to get a replacement from AT&T without a new contract if it were rendered inoperable ?
My homeowners covered mine at a recplacement cost of $600 and I'm paying $30/yr. I know that renter's insurance is cheap and will cover it and more.
stozmon said:
Correct me if I'm wrong, but wouldn't it cost more than $400 to get a replacement from AT&T without a new contract if it were rendered inoperable ?
Click to expand...
Click to collapse
Yes. The replacement cost was irrelevant to them. Don't try to make sense of it.
Ok, so first hello to everyone! First time posters but I've been trolling around for a little bit, trying to get research on different phones offered by HTC and how they operate on each network, etc. and how customizable they are. Basically, I've concluded that the Tilt(Kaiser) is the one for me, graphics driver issue or not.
My only concern is that ATT does not offer a warranty for it, so what happens if I drop it in water, etc. Not saying that this is going to happen, but I always like to cover my bases. Does HTC offer an extended warranty, or any kind of protection at all? I don't want to end up paying 300 bucks and after a year or so get screwed because it is not working or something. I'm not really made of money, I mean, I can afford the phone, but not really buying another one, especially because you can't really (as far as I know) get a new one at the same price you'd pay for one with a new 2 year contract.
Anyway, sorry for the side track, and also if this was already answered, I hadn't seen it in my searches.
there was another thread regarding insurance issue...maybe theres info there for u
I would recommend you to check out Square trade. I am a veteran phone seller ( not really a pro ) and I always recommend my buyers with square trade. Their price is reasonable and their service is pretty much hassle free.
Beside that , since there is no warranty anyway, get the refurbished phone. Refurbished phone is checked twice , so the chance of defected item is low. With 2 years contract you can gat a Tilt for 150 bucks, which is a great deal compare with 450-550.
When I spoke to ATT last week, they told me by early june ALL phones (minus iphone of course..) will be insurable including the tilt...but the tilt and similar phones will have a higher deductable ($125ish if i remember right)
aberz said:
Beside that , since there is no warranty anyway, get the refurbished phone. .
Click to expand...
Click to collapse
Warranty Exchanges
Wireless devices carry a one-year warranty from date of purchase. To make a warranty claim after the first 30 days from purchase, call 1-800-801-1101. Apple branded equipment is covered by Apple's one-year Limited Warranty; refer to apple.com for details
AT&T will charge me $200 for a Tilt. I can sign up for AT&T service and get it for FREE at LetsTalk.com. Is there any reason NOT to purchase at LetsTalk. Do I get the same warranty, 30 day trial, AT&T tech support, swap out if phone goes bad??
If you are buying AT&T service then Yes you will get tech support regardless of where you purchased it from. Did you read online reviews on LetsTalk. I would type in Letstalk reviews and google and read their reputation.
I'm not sure if you'll get the 30 days. Did you read the fine print?
I have purchased phones from let's talk before and was satisfied. There was an argument over whether or not we made a one or two year contract but that was settled. But for the ridiculous price reduction you can get on that site, I would say it is prob worth it. I am pretty sure there is no 30 day trial though...
As of right now, you can also choose to not add a data plan, which is definitely a plus in my opinion.
Hope this helps
Get it from Let's Talk. There is no point in spending more money for the same exact thing. I just bought my Tilt from letstalk about 3 weeks ago. I'm satisfied. The only thing to consider is they charged me taxes (website said to CA and TX residents only) based on it's actual value which came out to be about $37. If you'd like, I can send you a "Refer a Friend" email and it says we should both get $25 from your order.
Also, FYI for anyone else interested. My work is part of the ATT premier and I qualify for a discount. I've added my number and the website did says I was accepted (have to wait 2 billing cycles to verify). Some people were concerned if they bought from Letstalk.com they would not qualify for their works discount. So far for me it looks good.
I've bought phones from letstalk and never had a problem but I never tried to retrun anything.
I did try buying a Tilt from Newegg with AT&T service, AT&T didn't work at my house so I returned it, they refunded me the money for the handset but didn't cancel the account. I found this out when I got my second bill, after 30 days. AT&T was awsome allowing me to pay just what I used and not charging me an ETF but unless you know if it will work where you want it i would stick with the local AT&T store.
I saved a few dollars by buying from Newegg but it could have been a costly mistake.
Does anyone know if squaretrade will work on an imported Galaxy Note? I'm not about to drop the money on it if it is questionable whether or not they would cover a replacement at least up to the $600 limit.
Just looked at newegg and I could have spent $20 more for the opportunity to get a 1 ($60) or 2 ($150) year ADH plan. Bummer for me, but maybe it will help somebody else.
I have never broken any of my electronics in the past, but this giant screen on such a thin device has me worried.
im also curious about this
use safeware they cover it for 2 years for 78-ish dollars without theft, or 1 year for 98 with theft
stefan.buddle said:
use safeware they cover it for 2 years for 78-ish dollars without theft, or 1 year for 98 with theft
Click to expand...
Click to collapse
Thanks for that! Applied for 3 years protection against theft/accidents on my "$700 tablet" for roughly $160.
I have square trade on my Galaxy Note; paid $69 on Black Friday for 2 years coverage.
SquareTrade will not cover it with ADH. The $89 warranty is only for parts and labor on the fault of the phone. If you break it, you are responsible for the damage costs. Also there is a $100 deductible on any claim.
I have used SquareTrade for the past few years, and unless you buy a device from a phone store, they will not warranty ADH on them.
Their warranties are 2ND to none if you can get the ADH on the device. They fixed an iPad, and iPhone, and paid me back for my Galaxy S II that got burned in a campfire. But since I bought the Note on eBay (New even) they will not provide me with ADH on it.
Any Ebay purchase, new or otherwise is not eligible for accidental.
Ity was said that they would not warrenty a device that does not have a US warranty...but I called them up and gave the guy the website(handtec) and he said that I could get accidental if I ordered it from that website. Now, handtec does offer their own warranty where they will help you out for 24months after your purchase, or if it's within the 1 year Samsung warranty they will act as a middle man. But this is not on their website. Either way, I bought a $98 2 year AHD from square trade for mine, thinking at least if I do bust it, I may be able to get $600 out of it. If they say it's not covered, I'll ask for my $98 back since it was never really valid anyway.
stefan.buddle said:
use safeware they cover it for 2 years for 78-ish dollars without theft, or 1 year for 98 with theft
Click to expand...
Click to collapse
Thanks for the heads-up on that warranty. That is a great policy. I signed up for 2 years since it covers EVERYTHING.
yeahmon said:
SquareTrade will not cover it with ADH. The $89 warranty is only for parts and labor on the fault of the phone. If you break it, you are responsible for the damage costs. Also there is a $100 deductible on any claim.
I have used SquareTrade for the past few years, and unless you buy a device from a phone store, they will not warranty ADH on them.
Their warranties are 2ND to none if you can get the ADH on the device. They fixed an iPad, and iPhone, and paid me back for my Galaxy S II that got burned in a campfire. But since I bought the Note on eBay (New even) they will not provide me with ADH on it.
Click to expand...
Click to collapse
That is a shame, I have had ADH through squaretrade on a previous phone and despite not having any claims was very satisfied with the terms of the plan that I got from them.
Safeware seems to have been around for a long time, and most of the complaints I have found are against their extended service plans rather than their ADH/Theft plans, and they seem really flexible in which devices they will cover. I had to do a tablet plan because their only unlocked smartphone coverage was for iPhone, while all the other smartphones listed were carrier specific.
beestee said:
That is a shame, I have had ADH through squaretrade on a previous phone and despite not having any claims was very satisfied with the terms of the plan that I got from them.
Safeware seems to have been around for a long time, and most of the complaints I have found are against their extended service plans rather than their ADH/Theft plans, and they seem really flexible in which devices they will cover. I had to do a tablet plan because their only unlocked smartphone coverage was for iPhone, while all the other smartphones listed were carrier specific.
Click to expand...
Click to collapse
I emailed them specifically about my device gave them the link to the website I bought it from and got a call with a quote and all, I'm still fishing around but I think I'm going to buy it from them because they offer the most for the least amount
beestee said:
That is a shame, I have had ADH through squaretrade on a previous phone and despite not having any claims was very satisfied with the terms of the plan that I got from them.
Safeware seems to have been around for a long time, and most of the complaints I have found are against their extended service plans rather than their ADH/Theft plans, and they seem really flexible in which devices they will cover. I had to do a tablet plan because their only unlocked smartphone coverage was for iPhone, while all the other smartphones listed were carrier specific.
Click to expand...
Click to collapse
Do you think if you had bought it new from a dealer outside the U.S. they would have covered it?
yeahmon said:
SquareTrade will not cover it with ADH. The $89 warranty is only for parts and labor on the fault of the phone. If you break it, you are responsible for the damage costs. Also there is a $100 deductible on any claim.
I have used SquareTrade for the past few years, and unless you buy a device from a phone store, they will not warranty ADH on them.
Their warranties are 2ND to none if you can get the ADH on the device. They fixed an iPad, and iPhone, and paid me back for my Galaxy S II that got burned in a campfire. But since I bought the Note on eBay (New even) they will not provide me with ADH on it.
Click to expand...
Click to collapse
I got ADH on my Note through Squaretrade. I called them up and talked to 2 employees to verify the plan.
Item:
Samsung Cell Phone
Condition:
New
Purchased At:
Negri Electronics
Item description:
Android Phone
Date purchased:
10/27/2011
Receipt Recvd Date:
pending
Type of coverage:
2 years with ADH
Coverage starts:
11/10/2011
Coverage ends:
11/10/2013
Care Plan Price:
$99.20
Purchase Date:
11/9/2011
Purchased for:
$107.38
MrNetwork said:
Do you think if you had bought it new from a dealer outside the U.S. they would have covered it?
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I bought my note new from amazon, but the note itself is from Germany.
All they (safeware) asked for proof of ownership at the time of application was the serial number, and I had to pick a second proof of ownership that would be provided in the event of damage or theft, and I chose 'receipt' since one was sent in the shipment with my device.
They never asked where it was purchased from though, so it doesn't really seem that important to them I guess. All they seem to care about is the cost to replace and availability, not whether the device or seller is native to the US. If a replacement can be attained at the coverage amount specified then it should go through.
This is most likely so that they can easily cover ebay purchases.
i have 2 years ADH thru squaretrade. paid $89 + $99 deductible.
bought the phone from amazon (a reseller)
talked to several different ST reps and they all confirm my phone is covered for $600
I already mentioned that I got 3 years of ADH + theft protection up to $700 through safeware for just under $160, but I did not mention that this is with $0 deductible.
Squaretrade says it must have a 90 Day US warranty for their warranty to be effective??? Thats why I went through Safeware.
I've used squaretrade for the past ~10 years, not too many troubles. I do have a bit of concern on their discrimination when it come to smart phones.
The iPhone is a cheaper warranty and you can also add an additional year. You can't do this with any other smartphone (HTC in particular).
I know it's due to the masses of isheep (ie - economies of scale) but for their purpose it seems like it shouldn't matter.
My two cents.
bigmike83 said:
I've used squaretrade for the past ~10 years, not too many troubles. I do have a bit of concern on their discrimination when it come to smart phones.
The iPhone is a cheaper warranty and you can also add an additional year. You can't do this with any other smartphone (HTC in particular).
I know it's due to the masses of isheep (ie - economies of scale) but for their purpose it seems like it shouldn't matter.
My two cents.
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Why wouldnt it matter? Iphone parts are ubiquitous and everyone knows how to fix them. An esoteric n7000 which almost no one has in the usa (a year of owning this phone, still never seen someone else with one) means a tech will need more time repairing it and parts will be hard to find.
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