Database Develop

ExtUSB port seems broken...

The ExtUSB port on my tytn2 seems to be broken, or something.
When I plug it into my computer it is no longer recognised, and doesn't even start to charge anymore.
Similarly, if I plug in any sort of charger, then the device will not do anything.
In an effort to charge it, I did the following. I removed the battery, thereby switching the device totally off, put the battery back in and then attached a mains charger. At this point I got a solid red LED at the top where the signal/charge LED is. I left it like this for 2 hours and came back to it. I switched it back on and it had fully charged the device - yet I still could not get it recognised by anything.
So what's going on here - is it broken or is this a software issue.

Ignore the reflash bit. How am I supposed to do that if I can't get USB working? Stupid question sorry. Still, I've tried a hard reset and still nothing, so I guess it's knackered huh
EDIT: Replacement is on it's way for tomorrow. Puts an end to that saga I suppose!

HTC's miniUSB port uses traces for contacts instead of pins, which I can't even begin to express how ridiculous that is. To make matters worse, the soft reset pinhole is located right next to it so one slight jab of the stylus, car keys in your pocket etc and you're screwed. You may have done it without even noticing.
Flashing roms is out of the question, but you can use PocketController to make it look as stock as possible through wifi. Another alternative is to take your device to a college/university micro-electronics lab where they will fix it for a small donation or free.

dazultra2000 said:
Ignore the reflash bit. How am I supposed to do that if I can't get USB working? Stupid question sorry. Still, I've tried a hard reset and still nothing, so I guess it's knackered huh
EDIT: Replacement is on it's way for tomorrow. Puts an end to that saga I suppose!
Click to expand...
Click to collapse
Best of luck, but it might not be the end of your saga. When it gets to servicing, if they notice something was jabbed in the miniSUB port, they could come at you with out of warranty fees.

I have insurance on my phone. It's covered for accidental damage anyway.

Yep. Figured that out the hard way. Accidently stuck my stylus into the USB rather than the reset hole.
If you're lucky, you may be able to "push" the traces on the bottom side of the connector back in place... only one side of my connector was bent. Then I gently connected and re-connected a mini-usb connector.

dazultra2000 said:
I have insurance on my phone. It's covered for accidental damage anyway.
Click to expand...
Click to collapse
Where are you getting insurance ? I can't find anywhere.
Thanks,
DLD

With Orange! Orange Care. Has done me proud a few times in the past, like when I crushed my SPV M2000 on the day I got it! Or when someone dropped my SE K700i in a pint of beer.

New phone is here and instantly I have noticed a couple of things:
1) Different type of battery, as already reported by some people. It's the Dynapack that doesn't quite fit properly.
2) Screen seems brighter and more colourful - again, as reported by some people already
3) The screen tilt is much stiffer (which is good cos the old one was really loose)
4) MicroSD cover feels of better material.
5) Whole thing feels so much quicker - but that's probably just because I've not loaded anything into it yet.

Is my USB port busted?

Tried connecting my kaiser to 2 different pc's and it won't get detected. The device will charge but activesync won't pick it up. Also its not listed in device manager! I tried disabling/renabling advanced network functionality as well has soft reset the device several times. I'm on the verge of hard reseting BUT when i put my device in bootloader mode it only says serial.. will not say USB as its supposed to
any help would be appreciated.. i'm on death v4 rom btw.
thanks in advance!

fone_fanatic said:
The device will charge but activesync won't pick it up.
Click to expand...
Click to collapse
Can you get an activesync connection via Bluetooth? When you inspect the extUSB connection can you see anything which looks wrong (such as a wire sticking out/in more than the others? What happened preceding this problem?
If you hard reset the device I don't see the relevance of the bootloader. It'll just restore the original image from where it's tucked away in the devices ROM. If it was working fine straight after you installed the ROM thats on it now and doesn't work after a hard restore then that points towards a hardware failure. If you have to go down the path of restoring to a different (original) ROM for returning purposes, there are ways of doing this with a microSD card - although I've not tried. I think the wiki would help there.

bluetooth activesync is working, i did a hard reset and nothing. Flashed to romeos via microsd and now its acting all strange.
After it completed the flash from microsd, i soft reset the device and it rebooted backinto bootloader.. i removed the microsd and soft reset several times and it kept going to bootloader. I attempted to hard reset as well and same thing, would go to bootloader. Removed the battery for a couple minutes and still same thing. Plugged it into USB with it off and it turn on by itself and go straight to bootloader. Unplugged the USB cable, took out the battery and put it back in, then plug the USB cable back in and this time the orange light came on as if charging and it finally booted up. The above has happened to me previously on my hermes but that was when the battery was extremely low, my battery level is currently at 97%!
now its booted into the freshly flashed rom and still same thing... charging but not being recognized by the PC... i've checked the usb port on the device and everything looks fine.
I'm lost at what to do now....

This might be a stupid reply but I had the same problem. My cable was busted so you could try another cable.

I am in the same situation here
Tried it with 3 different PCs with 3 different cables.
It's charging, Active sync pickes it up and trying to connect but fails to connect.
The only think I can come up with, I used new charger in the car. May be it killed the port
Is there any way to find out for sure?

i tried 2 cables with 2 different pcs... its only charging it and the computer won't detect the device at all. Nothing under usb in device manager.. even in bootloader, it only says serial not usb. I've downgraded to a shipped AT&T rom and Radio through the storage card but i still need to downgrade the SPL before i attempt to get a warranty exchange. IS that possible to do with through microsd yet?

I'm having the same issue. The usb port charges the phone fine with the USB cable, but teh computer does not detect the device. I also tried the headphones and they work fine as well. Help!
Update: I just tried a different usb cable, and now the computer recognizes the device, but as an unknown device.!!!!!

fone_fanatic said:
bluetooth activesync is working, i did a hard reset and nothing. Flashed to romeos via microsd and now its acting all strange.
After it completed the flash from microsd, i soft reset the device and it rebooted backinto bootloader.. i removed the microsd and soft reset several times and it kept going to bootloader. I attempted to hard reset as well and same thing, would go to bootloader. Removed the battery for a couple minutes and still same thing. Plugged it into USB with it off and it turn on by itself and go straight to bootloader. Unplugged the USB cable, took out the battery and put it back in, then plug the USB cable back in and this time the orange light came on as if charging and it finally booted up. The above has happened to me previously on my hermes but that was when the battery was extremely low, my battery level is currently at 97%!
now its booted into the freshly flashed rom and still same thing... charging but not being recognized by the PC... i've checked the usb port on the device and everything looks fine.
I'm lost at what to do now....
Click to expand...
Click to collapse
Have you tried these steps?
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync-usb.mspx

ajay6780 said:
Have you tried these steps?
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync-usb.mspx
Click to expand...
Click to collapse
Thanks for that suggestion but still no dice
The computer isn't detecting the device at all! Usually when a usb device is plugged in you can go to device manager and look under USB and see it there, but its not showing up. I've scanned for hardware changes several times and nothing.
I've now tried on 3 different computers (2 pc's and 1 mac) with 2 different USB-MiniUSB cables and nothing!!
i guess i'll just go to the at&t device support center tomorrow and hope they'll replace it on the spot and notice that i've changed the SPL...

can i ask for the people that are having this problem to do the following.
With your device unplugged from the PC open device manager. (Right click My Computer -> Properties -> Hardware (3rd tab) -> Device manager) Then expand the last tab (Universal Serial Bus Controller) and plug in your device.. if it doesn't show up then click actions -> scan for hardware changes..
I just want to make sure if your computer is detecting your device or not..

just an update with my situation. i went into the att device service center today and told them my problem... the guy behind the counter had no clue what he was doing. he just looked at it like a monkey for minutes then swapped it out for a new one. no questions asked even though it was hard spl'd, cid unlocked, and sim unlocked.
but now this device's vibration is really weak and i lost my invsishield protection on the front (kept the battery cover and my ppctechs scren protector)

Busted? or just won't work
Hi all,
I have been coming to these forums for a little while and only posted a couple of times. I felt this was important. I was having the same problem. Tried the cables, resets, ROM changes the works. I have had my at&t tilt htc 8925 for 36 days when I reported the problem to them. But it actually started about 10 days before. At&t tech support was very rude and accusatory when it came to them "helping" me. I, like probably all owners of a phone like this treat it like gold. It is very important to me. So when I contacted tech support and was told it was probably abuse or I had "buyers remorse" (I don't want to return the phone I just want it fixed!?)
The best they can do and they do not budge on this is for me to return the phone for an exchange. BUT, and this is a BIG AT&T but, the phone they exchange it with is refurbished. Something someone has returned. I do not want a phone that has been returned. I want mine fixed. "This is my phone, there are many like it but this one is mine" Know what I mean? When I bought the phone the guarantee was "we'll just replace it with a new phone" and I like 1000's of others did not ask if that "new phone" was refurbished. It is. Now advocates will tell you as they did me, refurbished is actually BETTER than new. Huh? Then why aren't all phones sold refurbished ones? And if they are so great, take mine back, give me one of those "crappy" new phones and give mine to someone who wants a sweet refurb. I am outraged by the whole mess.
I have searched forums and complaint sites. The bad usb port problem is NOT an isolated incident. There are a lot of people with the same "it charges but won't sync" problem. This is a known problem they refuse to address. Their stand, send in for refurb.
Personally I would like to see a recall fix class action against at&t. It can be fixed but they just don't want too. I thought I would be relatively safe buying for a huge company. They spend millions on advertising to simply leave their customers twisting in the wind after 30 days. Very bad business.
That's the rant. So I decided that if the warranty was useless anyway I'd take a shot at it myself before sending out for repair myself. There is a place in California PPC Tech http://www.pocketpctechs.com/main.asp?area=home that will fix the usb for $79 and ship it back to you in a few days. They seem to be reputable and a lot of people are opting to fix this problem themselves.
How did I fix mine? by altering the mini usb end of the sync cable. I tried other cables and connectors but I think it has something to do with the contact points. The only way mine would work was if I plugged it in, wiggled it slowly and with a little bit of pressure at times, around until the screen brightens. That means it has made a connection, then don't move. Hold very still. It took both my hands. Wait for what seems like 2 mins and it would start to sync. Based on this. my repair (before I send it to California for repair, which I may end up doing anyway) is make sure the plug on the phone is straight and not damaged. If you can get the phone to sync this way you may be able to crimp the mini end of the usb very very slightly to make the connection you are manually doing by wiggling it around. It took a lot of small tweaking but it now syncs about 29 out of 30 times. That's about as good as it gets.
So good luck to us all. If you can't get it to work yourself send it out west to PPC Tech. In this economy the phone companies like at&t better start getting their customer service back on track before they have no customers to service, It has happened to the biggest before. Wake up AT&T! The days of the business model of massive turnover and new signups is coming to an end as people tighten their belts. Treating current and future users poorly is a sure fire way to put yourself out of business.

here is my gift to you all..
http://forum.xda-developers.com/showthread.php?t=362679
read this post and check EVERY SINGLE LINK in the first post...i had this issue and i ended bending my usb plug every which way until finally i broke the plastic seperator off and in turn smashing the second pin from the left on the top off (the one in charge of activesync) over and over until it broke...i didnt really care i could still flash by sd but then i smashed the + power pin and so i was on the phone with att for many many hours explaining to them that its a known issue to users but not to the company and they finally sent me a replacement..i should have just searched my butt off before trying to deal with a problem/fox it myself (yes i dissasembled it and soldered the pin back on and it broke off multiple times causing me to dissasemble it many many times and smashing it again and i ended up getting alcohol on the water damage void pad which i replaced) learn from me...if you ever have ANY problems that are significant..dont try fixing JUST GET A REPLACEMENT...who cares if its a refurb..if the refurb sucks then send it back until they send you a new kit...after 5 returns you get a new kit soo just keep sendin back them refurbs until your happy

oh and to make it easy on yourself because if you tell att you have a usb problem its NOT covered under warranty and will take you many many hours like me to convince them otherwise (which someone eventually will understand because certain people ARE familiar with this problem at ATT it just depends who you get and how many times youve been elevated in support)..what you need to do is IF YOU CAN return your spl back to stock (if you manage to get a long enough connection with activesync) but if not dont worry too much att doesnt really check spl just that you have the shipped rom on there so load the shipped rom (found on here) on your sd and flash back and just make up some excuse that it isnt working right and youl get a replacement or if you can get the spl revrted jus throw your device in bootloader by a failed flash (pull the usb out during flash) and say its stuck in the funny colored screen lol

jaysjob, i've been dealing with ppctechs for a long time (probably since '03-'04) they're very reputable and highly recommended. They actually got the contract to be the authorized repair center for I-Mate about a year ago.
But why would you pay $79 for something where u can get a complete replacement? Yah it might be a refurb but my device that i turned in was all scratched up from drops.. the images on the start, ie, and messaging buttons by the d-pad had scratched off.. and now the device i got looks brand new (i actually think it is a new one but i never asked if it was a refurb or not)
pazookie, what your saying is true.. always take advantage of the warranty if you have it. If you dont and you want to repair it yourself, know what your doing! I'm very handy and have done many lcd replacements and other various repairs on cellphones (nokias, HTCs, sony ericsson, samsung, motorola, u name it!)
My little brother has the n82 and he bought the black case, I told him to wait for me and i'd help him do it but he got impatient and he thought it was gonna be a simple swap. He ended up breaking his LCD doing it which set him back $80!
anyways i'm happy now with a new device but i'm gonna go back tomorrow and get it replaced again because the vibrate is extremely weak!

fone_fanatic said:
jaysjob, i've been dealing with ppctechs for a long time (probably since '03-'04) they're very reputable and highly recommended. They actually got the contract to be the authorized repair center for I-Mate about a year ago.
But why would you pay $79 for something where u can get a complete replacement? Yah it might be a refurb but my device that i turned in was all scratched up from drops.. the images on the start, ie, and messaging buttons by the d-pad had scratched off.. and now the device i got looks brand new (i actually think it is a new one but i never asked if it was a refurb or not)
pazookie, what your saying is true.. always take advantage of the warranty if you have it. If you dont and you want to repair it yourself, know what your doing! I'm very handy and have done many lcd replacements and other various repairs on cellphones (Niki's, HTCs, sony ericsson, samsung, motorola, u name it!)
My little brother has the n82 and he bought the black case, I told him to wait for me and i'd help him do it but he got impatient and he thought it was gonna be a simple swap. He ended up breaking his LCD doing it which set him back $80!
anyways i'm happy now with a new device but i'm gonna go back tomorrow and get it replaced again because the vibrate is extremely weak!
Click to expand...
Click to collapse
Hi fone
Thanks for the reply.
Yes, I agree with you. If the phone has something else that is messed up like you were saying a scratched screen or buttons. It's just that I am as careful as I can be to keep the phone in nice condition just to send it back for maybe one that someone didn't take the same care of.
Mine works good now. I think it has something to do with when I crimped the cable end. It make a tighter fit. I think that may be the key to mine and others problems. For sure it is becoming more and more clear that there is a design flaw whether att wants to acknowledge it or not.
Thanks for your input about PPC too. If I do end up having to fix it that's probably the way I'll go if that is still the only thing wrong. Otherwise it's in for the warranty as you suggested. I KNOW I'm not that smart.

Im having this same issue and it is definately not a cable problem.

tayloryork said:
Im having this same issue and it is definately not a cable problem.
Click to expand...
Click to collapse
if u think its a hardware problem then take it to a service center. The guys there just follow step by step guides on how to diagnose phone issues. For me he saw a crack in the usb jack on my device and just replaced it. If you send it in to HTC i think theres a higher risk of them figuring outu the device is hard spl'd and wont honor your warranty.

tayloryork said:
Im having this same issue and it is definately not a cable problem.
Click to expand...
Click to collapse
taylor, I'm not saying it is a cable problem. I am saying it is a hardware port problem. I "fixed" mine, probably temporarily, by crimping my usb cord so that it holds more firmly in the port. I did say if you have the same problem and you use the same test I did ie: move it slightly, Gently, not like others I have heard stories of where they ram it from side to side until it snaps off, that you might be able to do what I did. I thought others with the same problem might be able to use this workaround until at&t figures out it is not an isolated incident with thousands of people having the same problem thats all. Hope this helps.
jj

I had a similar problem. Phone would charge fine, but windows didnt even recognise anything was plugged in. Interestingly the bootloader changed to USB when the cable was connected, and Serial when unplugged.
As it turns out (thanks Flying Kiwi for suggesting the obvious I had overlooked) the middle top pin was recessed too much into the plastic guide, so I stabbed it a bit with a scapel and all is well.
So it seems that the Serial/USB section of the bootloader cant even be trusted.

Broken usb, stuck in bootloader, any hope?

Recently the usb port on my Tilt broke. I can't sync, and I can only charge the battery when out of the phone in its own cradle charger. I just noticed the speaker wasn't working and tried a soft reset, bootloader. Some of the broken usb contacts were touching, fixed that, reset, bootloader. Am I going to have to hard reset? Will it do that with a fresh battery and no AC connection?

yes you can hard reset without it being connected to charge. Just make sure the battery is adequately charged because you dont want it to die in the middle of a flash.
I had a similar issue, broken usb and had to flash to a shipped rom and spl to turn it in for a warranty exchange. So everything can be found on these forums, just read up on flashing from SD card.
good luck

Thank you, that answered the one question I could not find an answer for. From everything else I've read on this forum I believe I know how to proceed. Although if I am not able to get a warranty exchange I am willing to have ppc techs fix the usb. I am a super noob to the forum so please no one jump down my throat about where this is posted. I really have no idea what I am doing. I have read in other threads many issues that could be attributed to a usb port breaking... now mine seems to be no audio along with charging and booting problems. If I get the usb fixed will my audio come back?... Will it boot without needing to be plugged into charger? I am scared... help.

Good stuff
wyllie666 said:
Although if I am not able to get a warranty exchange I am willing to have ppc techs fix the usb. I am a super noob to the forum so please no one jump down my throat about where this is posted.
Click to expand...
Click to collapse
What ROM, Radio and SPL is on the device (the wiki explains how to find out these details and will be very reassuring reading if you take your time - there's lots of good stuff there)? If it's all HTC official and still within warranty then you can just get them to sort it out and no hard reset or flashing will be required by you (although back up anything of value before sending it away because they'll be sure to flash or hard reset it). If it's the audio pins that are shorted then that'd explain the lack of sound. Sometimes the speaker can fail on the device but this is also something that can be replaced under warranty. In short there's nothing to be scared of because these are all fixable. I'd be carefull about using it or powering it on while the audio pins are crossed and when you get it back be very gentle when plugging/unplugging the phone from its cradle or using the usb port. I've had my TyTN II for 15 months including lots of USB port use and have never had a problem with the port. I keep it clean and make sure things are plugged in gently and straight on.

Most everything is stock, I've only done shell enhancements. HTC Home Customizer, Kaiser Tweak etc... Nothing more than registry changes. Thankfully my sound came back today. I charge the battery out of the phone in its own cradle... the only time I have to use the usb port is when I boot. When I put the battery in I also have to insert the charger as I turn it on, otherwise it gets stuck in bootloader and I have to remove the battery again.
Anyway... I think the phone is fine aside from the broken port. I'm ok with sending it off to ppctechs... It's $79 plus return shipping right? I've found a site that sells the port for $8 but I can't solder it myself, and don't really know anyone who can. By the way they also sell stock replacement batteries for $12. I'm only willing to do this because I've been told by AT&T that they don't care, and HTC said it wasn't covered by warranty. I think I've read on here though that people have gotten them replaced, by AT&T and HTC... So I just shouldn't take "no" for an answer?

wyllie666 said:
I think I've read on here though that people have gotten them replaced, by AT&T and HTC... So I just shouldn't take "no" for an answer?
Click to expand...
Click to collapse
You got it! Make sure to uninstall the 'customisations' or hard reset so HTC cant claim your software configuration voids your warranty. IF they say it's not covered why? What happens when you mention you're aware of many people experiencing similar problems which tends to point towards a design vulnerability or manufacturing issue?

Got my new Tilt today. Free hotswap.

[Q] Nexus One Dead

I've read similar posts without trying any answer about what happened so far and what do I have to expect.
My N1 is dead, I'm not able to turn it on neither in normal mode nor in recovery. It seems it doesn't get any power, I've tried to change the battery, using different power supply (USB cable, car dock and regular charger) without any success.
I've already contacted HTC support and I'm waiting to deliver them the phone. Warranty has expired.
Can you tell me what do you think can be happened and what do I have to expect in term of expenses?
Thanks

How did it end up that way, were you flashing something, did you drop it, water damage, etc??

Maybe power button has broke.

I'm having the same problem. My nexus one discharged its batt. wen i was on my way home.and when i plugged into charger and pressed the power, it doesn't switch on. i tried every way mentioned by other members.
had a short life huh...

try another fully charged nexus battery, if that doesn't work and your sure you did not damage it anyway it must be wear and tear of the power button/mechanism buy one of ebay for a few quid and put it in, only problem is, it might require soldering and thats a *****. lol

You can get the flex ribbon which contain the power button, no soldering required. Seen some on fleabay.

If it does not power on with the battery trick it is not the power button at fault. I can't recall exactly what the trick is because I never had to use it. It is something like pull the battery when the phone is plugged in and then put it back or something. Search the forum for how to do if. It should come up.

Dude Random21 said:
How did it end up that way, were you flashing something, did you drop it, water damage, etc??
Click to expand...
Click to collapse
Simply I was using the device as navigator plugged in the car dock.
It became freezed, the only way was to remove the battery, then it restarted working only after many attempts.
The second time in the car dock as before was the last time I saw it alive...
Actually is in HTC to be rapaired... stay tuned...

athif said:
I'm having the same problem. My nexus one discharged its batt. wen i was on my way home.and when i plugged into charger and pressed the power, it doesn't switch on. i tried every way mentioned by other members.
had a short life huh...
Click to expand...
Click to collapse
When you plagged into charger do you get the charging light (orange/green) ON?
Because in my case light is always OFF...

baseballfanz said:
Maybe power button has broke.
Click to expand...
Click to collapse
From "touching" point of view it seemed to work good...

Finally my Nexus One is back.
HTC replaced the motherboard (I got a new IMEI code in fact).
I want to thank officially HTC because they fixed the problem even if my warranty was already expired without charging anything.
I hope this can be useful for somebody, I've heard from another italian guy the same issue for example.
Thanks to everybody who partecipated to this discussion.
Regards

Demetrio12 said:
Finally my Nexus One is back.
HTC replaced the motherboard (I got a new IMEI code in fact).
I want to thank officially HTC because they fixed the problem even if my warranty was already expired without charging anything.
I hope this can be useful for somebody, I've heard from another italian guy the same issue for example.
Thanks to everybody who partecipated to this discussion.
Regards
Click to expand...
Click to collapse
Nice that you got a good result and good to hear that HTC are still providing support if it all goes tits-up!

HELP! Mobile is keep turning off and then not turning on.

Hi,
First of all, Sorry for Bad English, Bear with me.
Long Story, Short!
It keeps happening!
It would turn off, won't reboot
Won't take charging
I will leave it for a while
If I leave it off after when I am tired trying to turn it on, a few hours later It will be WARM like it was being used, Then I would plugin again and THIS TIME IT WOULD TAKE CHARGE and EVEN REBOOT!!
After when I am using it for a while (10-12min) GOES BACK TO POINT 1
I ERASE EVERYTHING, FACTORY RESET IT, and This time.. IT would work for more than 10-12min,
I will install apps, login into the account, and then again... The same thing would start to happen! !
What Really Happen? Day ZERO!
I bought this Red Magic 3 phone 3 months ago and it was working super awesome and everything was great until last week after a 30-40 min gaming session on this phone, I went back to sleep and kept the phone on the table.
The next morning I noticed that the mobile is turned off, I thought Maybe battery drained so I plugged in to charge and continued with my morning routine.
After an hour I noticed that mobile is still not charging I tried plugging in and out multiple times and it didn't start charging, I checked the Data Cable on my MI MAX 2 (that also supports Type C) and Cable and Adapter were working fine.
I immediately realized that SOMETHING IS WRONG!!!
I saw some youtube video and I tried that Vol Key + Power Key thing and that Bios look alike menu opened up, I can see all the reboot, recovery boot, etc option but nothing worked.
So I picked the WIPE DATA option and It worked, Formatted the Phone and IT REBOOTED.
I figured maybe some software issue was causing it.
BUT SINCE THAT DAY it keeps happening!
It would turn off, won't reboot
Won't take charge when I plugin
I will leave it for a while
a few hours later It will be WARM like it was being used, Then I would plug in again and THIS TIME IT WOULD TAKE CHARGE and EVEN REBOOT!!
After when I am using it for a while (10-12min) GOES BACK TO POINT 1
Service Center
They are no help! They don't know what is wrong with it, Even they formatted it in front of me they did the Factory RESET it, I tried using it in Front of them for a while and the SAME THING HAPPENED!
then they installed some updates using some official package.
But still,
IT would work for more than 10-12min,
I will install apps, login in the account
suddenly... The same thing would start happening again!
Their Resolution is :
Motherboard issue and I will have to get the motherboard replaced.
This simply means EVEN THEY DON'T KNOW WHAT IS WRONG WITH IT and CHANGING EVERYTHING is their SOLUTION!
and they said it won't be covered on the warranty! Because the warranty has been voided BECAUSE THERE IS A SMALL CHIP on the phone! -_- which happens to be 40-50 days old.
I know is their Excuse to get money from me! Now I don't know what to do with it.
For me it was my first expensive mobile. I never bought a mobile for more than 200$.

Same thing for me.
Germany, Europe.

Download Ampere.
What's your battery health at, voltage, and how many ma draw when just sitting in that app.

I've learned my lesson with this company. A couple of extra capacitative buttons and a large battery are not a reason to buy a phone. The build quality is ok, the software abysmal (I still get random **** getting pressed when I unlock the phone), and support horrendous. Do yourself a favor, threaten to speak with the governing authority in your country regarding warranties. Tell them a small crack on the screen is not indicative of internal damage. Tell them you will post a youtube review of the company and phone if they do not abide by their warranty and fix your phone.
Once you fix your phone, sell it and cut your losses.

When will people learn YouTube won't do anything. You need subscribers to have any kind of weight. I'm at 2.4m lol.
I don't know the warranty laws in your country. I know here they have to prove that what you did was the cause. Nubia is really shady and not only scams but will flat out lie all the time. I seen people had bad battery's and they say they need a replacement board.
Just let me know what I asked and we can start going in a little deeper. Start off with the basics then move into some other stuff. Could be a simple easy fix.

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Any update?
I'm curious to see if this is a battery issue or something else

Mineapple said:
Same thing for me.
Germany, Europe.
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So What did You do....!

Ok I attempted to help you trouble shoot this issue and get it fixed but it's pretty clear this is an uphill battle and a waste of my time.

bignazpwns said:
Ok I attempted to help you troubleshoot this issue and get it fixed but it's pretty clear this is an uphill battle and a waste of my time.
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Thanks for your time.
I got the Battery Replaced thinking it was the issue but right after the installation. I turned it on to use it and it didn't work... I am still facing the same issue.. Meaning Battery was fine.. there is something else that causing it to turn off like this..!
Still, it acts like in COMA, then it heats up, I will charge it, It will boot.. If I will try using it ..it will turn off and won't turn back on!

bignazpwns said:
Any update?
I'm curious to see if this is a battery issue or something else
Click to expand...
Click to collapse
Well.. I got the battery replaced and it was a waste of another 2,000INR. Still Facing the same issue. This means this Turning Off issue is not caused by the Battery.. It is due to something else..! :crying: