I'm getting really confused by the responses from distributors and people on this forum. Correct me if I'm wrong:
a) Expansys are selling Grey imports which do not contain the software fix?
b) The official release date is the 16th June? 19th June? 9th June? 23rd June? (depending on what site you go on)
c) if above is correct why are some sites saying they are getting a stock in on the 12th (originally 9th)
d) How do you know you have a grey? Obviously the manuals etc will be in english.
e) Is the software fix available to correct the issue if you have a Grey?
I'm sure I'm not the only person thinking this in the UK
See if HTC let you register your serial. If not, then its probably grey.
If you didn't get your device in HK, or direct from HTC, then its pretty likely its a grey
Well I've ordered mine from TotalPDA. They have informed me that they are getting them in stock on the 11th June. Depending on the release date this could mean its a grey
I doubt it, why would they risk all the bad press after seeing the reaction eXpansys have got?
I'm going to drop an email to them and see what I get back. I'll post anything I receive
it will depends on where you live, Expansys has offices around the world, and they sell the offical hong kong version both english and chinese, if you get the english hong kong version, it's the same as any english version you buy, you will see it labelled WWE which is world wide english, the only differences is, you don't get the official warranty, and HTC will not give you support.
kms
So do these 'grey' imports come with UK power plugs or some adapter?
And are they factoy sealed when you get them?
kms108 said:
it will depends on where you live, Expansys has offices around the world, and they sell the offical hong kong version both english and chinese, if you get the english hong kong version, it's the same as any english version you buy, you will see it labelled WWE which is world wide english, the only differences is, you don't get the official warranty, and HTC will not give you support.
kms
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If Expansys were labelling it as HK sourced, as they often do for other products, that would be fair enough - people would know what they're buying. But they're not - the top of their product page prominently claims it to be "version: UK, GPS". No doubt by the time they're forced to change it they well have sold all the stock at the vastly inflated price. To me that looks like deliberate deception, further supported by the deletion of the original grey import thread on their forum, and locking of other threads on the subject. They have also refuse to answer whether the warranty is for 1 or 2 years (as offered with some EU HTC models). Highly unethical in my book.
Ineedtoys said:
If Expansys were labelling it as HK sourced, as they often do for other products, that would be fair enough - people would know what they're buying. But they're not - the top of their product page prominently claims it to be "version: UK, GPS". No doubt by the time they're forced to change it they well have sold all the stock at the vastly inflated price. To me that looks like deliberate deception, further supported by the deletion of the original grey import thread on their forum, and locking of other threads on the subject. They have also refuse to answer whether the warranty is for 1 or 2 years (as offered with some EU HTC models). Highly unethical in my book.
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sorry
my apologies, I didn't see that, and you are right. if it stated uk, it's false advertisement, and it's right for everyone to attack on them.
@someone1234
hk uses the same three pin square plug as the UK, it's the legal requirement.
kms
kms108 said:
sorry
@someone1234
hk uses the same three pin square plug as the UK, it's the legal requirement.
kms
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Click to collapse
Ahh of course i had forgoten about that!
I sent TotalPDA an email yesterday asking them to confirm TRUE UK stock. No reply yet which is worrying. My last emails were answered within 2 hours....
R
I just got mine HTC Touch Diamond from eXpansys.
I just got mine HTC Touch Diamond from eXpansys.
HTC Is not registering my product online.
It is WWE version but that’s for ROM only.
The s/n and the origin country for the hardware is not accepted from HTC for the product registration.
So, this is what eXpansys is telling me.
Sticky: Warranty on the DiamondThe units are WWE and have full manufacturers warranty, eXpansys will handle any warranty repairs on your behalf as eXpansys would with any other HTC device.
Yoni,
eXpansys Product Support,
Forum Search
As far as I understand this is what Expansys is offering to me.
- If something goes wrong with the device Expansys will replace the device but they will covering the European transportation costs.
Have in mind that I am from Macedonia.
- I will have to send them directly to their specified address.
- I wont be able to get the support from the HTC listed European authorized services.
- And no rom official updates. They will be posted in their forum.
Somebody confirmed that with HTC here -> (eXpansys deleted forum thread here.)
KraFT
KraFT_mk said:
I just got mine HTC Touch Diamond from eXpansys.
HTC Is not registering my product online.
It is WWE version but that’s for ROM only.
The s/n and the origin country for the hardware is not accepted from HTC for the product registration.
So, this is what eXpansys is telling me.
Sticky: Warranty on the DiamondThe units are WWE and have full manufacturers warranty, eXpansys will handle any warranty repairs on your behalf as eXpansys would with any other HTC device.
Yoni,
eXpansys Product Support,
Forum Search
As far as I understand this is what Expansys is offering to me.
- If something goes wrong with the device Expansys will replace the device but they will covering the European transportation costs.
Have in mind that I am from Macedonia.
- I will have to send them directly to their specified address.
- I wont be able to get the support from the HTC listed European authorized services.
- And no rom official updates. They will be posted in their forum.
Somebody confirmed that with HTC here -> (eXpansys deleted forum thread here.)
KraFT
Click to expand...
Click to collapse
you should be able to get support and update from htc hong kong, it is the hk version.
kms
KraFT_mk said:
I just got mine HTC Touch Diamond from eXpansys.
HTC Is not registering my product online.
It is WWE version but that’s for ROM only.
The s/n and the origin country for the hardware is not accepted from HTC for the product registration.
So, this is what eXpansys is telling me.
Sticky: Warranty on the DiamondThe units are WWE and have full manufacturers warranty, eXpansys will handle any warranty repairs on your behalf as eXpansys would with any other HTC device.
Yoni,
eXpansys Product Support,
Forum Search
As far as I understand this is what Expansys is offering to me.
- If something goes wrong with the device Expansys will replace the device but they will covering the European transportation costs.
Have in mind that I am from Macedonia.
- I will have to send them directly to their specified address.
- I wont be able to get the support from the HTC listed European authorized services.
- And no rom official updates. They will be posted in their forum.
Somebody confirmed that with HTC here -> (eXpansys deleted forum thread here.)
KraFT
Click to expand...
Click to collapse
You are from Greece my friend?
notisz said:
You are from Greece my friend?
Click to expand...
Click to collapse
No my friend, I am from Macedonia.
And you are from?
K
kms108 said:
you should be able to get support and update from htc hong kong, it is the hk version.
kms
Click to expand...
Click to collapse
That’s exactly what I will do but after a few months.
I doubt but who knows....Maybe eXpansys will somehow add our s/n as valid EU numbers.
K
KraFT_mk said:
No my friend, I am from Macedonia.
And you are from?
K
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Click to collapse
Then you are from Greece my friend because Macedonia is a province of Greece unless you are from F.Y.R.O.M. Please lets keep the international conventions in country names in the forum.
P.s I dont think Alexander the Great was speaking Slavic unless he had Tito as teacher instead of Aristotelis!!!
And iam from Greece of course as many other members in this forum.
Official Response from Total PDA
It is the official UK version which is being released on Monday, we will
have stock in on Wednesday next week
Yours Sincerely,
Barry McAloon
Sales Support Manager
Customer Service Department e: [email protected] t: +44 (0)
870 220 4800 f: +44 (0) 870 220 4801
TotalPDA LTD, Europc House, Fifty Pitches Road, Cardonald Business Park,
Glasgow, G51 4EB
The 4th fastest growing private technology company in the UK Visit us at
www.totalpda.co.uk
Got mine from the local market here in Dubai and successfully registered it on the HTC site.
notisz said:
Then you are from Greece my friend because Macedonia is a province of Greece unless you are from F.Y.R.O.M. Please lets keep the international conventions in country names in the forum.
P.s I dont think Alexander the Great was speaking Slavic unless he had Tito as teacher instead of Aristotelis!!!
And iam from Greece of course as many other members in this forum.
Click to expand...
Click to collapse
LOL!
You people are unreal!
Well things are bad and good at the same time...
Anyway I think there’s no room for any panic and we have a clear information now about our toys from Expansys ...
KraFT
The bad thing first...
10 June 2008 11:53 GMT by Stuart Miles
HTC has backtracked on its comments yesterday to Pocket-lint about supporting customers who’ve bought a non UK version of the new HTC diamond.
“HTC will always support the consumer and their device but what’s important is that consumers know that devices are region specific and that to receive the full customer experience, the device bought needs to be relevant for the region they are in. To ensure this, consumers can acquire their HTC Touch Diamond through our trusted distribution network”
On Monday the Taiwanese company had said that any device bought through Expansys would not be covered by Warranty or come with HTC qualified support, in particular pointing towards Expansys in the UK who had imported phones from a different region to beat the official release in the UK.
The company has also moved to quash rumors that the new handset won’t be available until July.
In an interview with Pocket-lint Florian Seiche, VP of HTC Europe told us that the HTC diamond is shipping in the UK now and be available everywhere before the end of the month.
Link to page.
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Click to collapse
And the good thing ....
Sticky: Diamond Warranty.
As always, eXpansys will do what it can to support it's all of it's customers.
To confirm, our units are sold with a 2 year warranty.
If HTC decide to be unreasonable and not honour their own warranty, eXpansys will cover the repair for the original customer.
Updates will posted in our forums as and when they become available. We appreciate that like us, customers like to get newly released toys at the earliest possible opportunity.
Therefore we will always do our best to secure stock before any of our competitors, as we have done in this case.
This can, and does upsets many of our competitors, and leads to rumors and accusations.
We look forward to upsetting our competitors in the future, and pleasing the majority our customers at the same time ;-)
As with anything bought from eXpansys, you may return any item within 10 days of the date of receiving your order for a full refund.
Yoni,
eXpansys Product Support,
Click to expand...
Click to collapse
************************************************
KraFT_mk said:
06-06-2008, 11:16 AM
I just got mine HTC Touch Diamond from eXpansys.
HTC Is not registering my product online.
It is WWE version but that’s for ROM only.
The s/n and the origin country for the hardware is not accepted from HTC for the product registration.
So, this is what eXpansys is telling me.
Sticky: Warranty on the Diamond
The units are WWE and have full manufacturers warranty, eXpansys will handle any warranty repairs on your behalf as eXpansys would with any other HTC device.
Yoni,
eXpansys Product Support,
Forum Search
/////////////
Yony thanks for this info but please be kind and confirm or deny my statements.
As far as I understand this is what Expansys is offering to me as aftersale support.
- If something goes wrong with the device, Expansys will replace the device but they will also cover the European transportation costs - both ways. Have in mind that I am from Macedonia.
- I wont be able to get official updates from HTC directly but they will be posted here or I can register at HTC Hong Kong and get the updates from there.
- I wont be able to get the support from the listed HTC CARE European authorized services.
KraFT
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Click to collapse
In the end.. even direct HTC waranty isnt all that great. I think the worst case scenario is if expansys have to ship back to HTC in HK, which will add time for repair. With a big repair center in the UK thats pretty unlikely unless HTC really want to stick it to them
Hi! I'm new on xda and I have a very important question.
I want to buy TOPAZ in Australia (by eBay) and I'm wondering if it will be working properly in Europe (Poland exactly).
Price is the main reason.
If you can, tell me also where you can buy (which country) cheapest, brand new TOPAZ
Peace!
i'm in Australia and bought mine from the UK as it was available there, but not here, and also it was cheaper there than would have been here (under AUD$800)
The UK version of the phone works just fine in Australia, so as long as Poland uses any of the frequency bands the Diamond2 supports, it'll be just fine.
i think that for me is cheaper to buy in Australia than in UK because of my currency. for 1 pound I must pay 5.3 polish zloty (PLN) and for 1 australian dollar only 2.6 PLN...if I want to buy in UK it should cost about 300pounds...do you know any good, trusted eshops?
Clove.co.uk is very trustable...
got mine from ebay:
cc-electronicshk
under $700AUD delivered including an 8gb memory card!!!
bewdiful mate
I've searched on ebay some fine offers and I think that Australian Dollar is the best option about price. However it's making another problem. CC Electronics doesn't ship to Europe...
Hi guys,
I was wondering if there is a possibility to buy Nexus 7 (8 or 16 GB model) in UK retailer, which is shipping it outside UK - especially to Poland.
Do you know such place, where I could get it shipped to me, directly? I know there is eBay and so on, but cost is too high for me. I don't feel like paying extra 70 GBP
Thank you for your help!
Hi, the user MysteriousDiary has bought his Nexus 7 from UK and received it in Germany thanks to a DHL service. I post here his reply to my ask that is very interesting:
My question:
Originally Posted by toketin
Hi, i've read that you received the nexus 7 in Germany, how did you do with the shipping from your web site seller tesco.com, because it's written that they don't do international shipping. I'm from Italy and i would know if with your buying you've also an European warranty.
Thanks, Marco
His reply:
As far as I know from german android forums the warranty is international.
I've used boderlinx which is a service of DHL. borderlinx(dot)com
They give you a uk or us adress where you can let the tablet ship you. once it arrived at borderlinx they will send it to you. This service of them costs you about 20€ but they do it very fast. I've ordered on tuesday and got it today on thursday.
Leif
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