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Hi! I'm interested to buy the new HTC Tytn II which is still not locally available here in the Philippines. The only option I have right now is to purchase it online and have it shipped here. I'm a little bit concerned though because this is a fairly expensive device and I do not want to end up being scammed by some bogus online site. I hope someone can give me a recommendation based on past experience from an online retailer.
Also, does anyone know if HTC has worldwide support/ warranty for their products regardless where it was purchased?
Thank you and any feedback will greatly be appreciated.
Just got one in Hong Kong, the price is HKD$ 6000.
I don't think the HTC will provide worldwide warranty.
Thanks ben_998. Did you get yours directly from a HK based store or online? If you got it online, please give me their URL so I can inquire about shipping the device to my location.
http://www.expansys.com.hk/p.aspx?i=155979
Hi,
I placed a pre order for the Diamond about 3 weeks ago from HTC direct. They where supposed to be receiving stock tomorrow (6th June).
Sadly i received this email from them this afternoon. At least they might be more reliable!!
"We have just been informed by the only official distributor of HTC products in the UK that the HTC Touch Diamond is now expected to come in on 17th June. The reason for the delay is a last minute software fix that needed to be applied. We appreciate that you have already been waiting a long time for this device, but it is better that known issues are dealt with at source rather then with a later ROM update or patch.
Please be aware that there are some grey-imports available in the UK. These are sourced from the Asian Market and thus come with warranty issues. HTC will not entertain warranty related repairs in the EU. Also, they only have a one year warranty. Also, they shipped without the software fix.
Be assured that your pre-order will be dealt with on the day the stock arrives."
I wonder if they're making sure every evice has the un-flashable spl?
euro spec devices i also heard will have different bands
Pawel062 said:
euro spec devices i also heard will have different bands
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Click to collapse
I thought Asia and Europe used the same bands or have I misunderstood something?
rorydaredkign said:
I wonder if they're making sure every evice has the un-flashable spl?
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Click to collapse
maybe you'r right...well...I believe in the peoples over here who spent a lot of time helping us out. So I think, they will help us out, it only takes a little bit longer....They will defintly come with a solution
I'm getting really confused by the responses from distributors and people on this forum. Correct me if I'm wrong:
a) Expansys are selling Grey imports which do not contain the software fix?
b) The official release date is the 16th June? 19th June? 9th June? 23rd June? (depending on what site you go on)
c) if above is correct why are some sites saying they are getting a stock in on the 12th (originally 9th)
d) How do you know you have a grey? Obviously the manuals etc will be in english.
e) Is the software fix available to correct the issue if you have a Grey?
I'm sure I'm not the only person thinking this in the UK
See if HTC let you register your serial. If not, then its probably grey.
If you didn't get your device in HK, or direct from HTC, then its pretty likely its a grey
Well I've ordered mine from TotalPDA. They have informed me that they are getting them in stock on the 11th June. Depending on the release date this could mean its a grey
I doubt it, why would they risk all the bad press after seeing the reaction eXpansys have got?
I'm going to drop an email to them and see what I get back. I'll post anything I receive
it will depends on where you live, Expansys has offices around the world, and they sell the offical hong kong version both english and chinese, if you get the english hong kong version, it's the same as any english version you buy, you will see it labelled WWE which is world wide english, the only differences is, you don't get the official warranty, and HTC will not give you support.
kms
So do these 'grey' imports come with UK power plugs or some adapter?
And are they factoy sealed when you get them?
kms108 said:
it will depends on where you live, Expansys has offices around the world, and they sell the offical hong kong version both english and chinese, if you get the english hong kong version, it's the same as any english version you buy, you will see it labelled WWE which is world wide english, the only differences is, you don't get the official warranty, and HTC will not give you support.
kms
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If Expansys were labelling it as HK sourced, as they often do for other products, that would be fair enough - people would know what they're buying. But they're not - the top of their product page prominently claims it to be "version: UK, GPS". No doubt by the time they're forced to change it they well have sold all the stock at the vastly inflated price. To me that looks like deliberate deception, further supported by the deletion of the original grey import thread on their forum, and locking of other threads on the subject. They have also refuse to answer whether the warranty is for 1 or 2 years (as offered with some EU HTC models). Highly unethical in my book.
Ineedtoys said:
If Expansys were labelling it as HK sourced, as they often do for other products, that would be fair enough - people would know what they're buying. But they're not - the top of their product page prominently claims it to be "version: UK, GPS". No doubt by the time they're forced to change it they well have sold all the stock at the vastly inflated price. To me that looks like deliberate deception, further supported by the deletion of the original grey import thread on their forum, and locking of other threads on the subject. They have also refuse to answer whether the warranty is for 1 or 2 years (as offered with some EU HTC models). Highly unethical in my book.
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sorry
my apologies, I didn't see that, and you are right. if it stated uk, it's false advertisement, and it's right for everyone to attack on them.
@someone1234
hk uses the same three pin square plug as the UK, it's the legal requirement.
kms
kms108 said:
sorry
@someone1234
hk uses the same three pin square plug as the UK, it's the legal requirement.
kms
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Ahh of course i had forgoten about that!
I sent TotalPDA an email yesterday asking them to confirm TRUE UK stock. No reply yet which is worrying. My last emails were answered within 2 hours....
R
I just got mine HTC Touch Diamond from eXpansys.
I just got mine HTC Touch Diamond from eXpansys.
HTC Is not registering my product online.
It is WWE version but that’s for ROM only.
The s/n and the origin country for the hardware is not accepted from HTC for the product registration.
So, this is what eXpansys is telling me.
Sticky: Warranty on the DiamondThe units are WWE and have full manufacturers warranty, eXpansys will handle any warranty repairs on your behalf as eXpansys would with any other HTC device.
Yoni,
eXpansys Product Support,
Forum Search
As far as I understand this is what Expansys is offering to me.
- If something goes wrong with the device Expansys will replace the device but they will covering the European transportation costs.
Have in mind that I am from Macedonia.
- I will have to send them directly to their specified address.
- I wont be able to get the support from the HTC listed European authorized services.
- And no rom official updates. They will be posted in their forum.
Somebody confirmed that with HTC here -> (eXpansys deleted forum thread here.)
KraFT
KraFT_mk said:
I just got mine HTC Touch Diamond from eXpansys.
HTC Is not registering my product online.
It is WWE version but that’s for ROM only.
The s/n and the origin country for the hardware is not accepted from HTC for the product registration.
So, this is what eXpansys is telling me.
Sticky: Warranty on the DiamondThe units are WWE and have full manufacturers warranty, eXpansys will handle any warranty repairs on your behalf as eXpansys would with any other HTC device.
Yoni,
eXpansys Product Support,
Forum Search
As far as I understand this is what Expansys is offering to me.
- If something goes wrong with the device Expansys will replace the device but they will covering the European transportation costs.
Have in mind that I am from Macedonia.
- I will have to send them directly to their specified address.
- I wont be able to get the support from the HTC listed European authorized services.
- And no rom official updates. They will be posted in their forum.
Somebody confirmed that with HTC here -> (eXpansys deleted forum thread here.)
KraFT
Click to expand...
Click to collapse
you should be able to get support and update from htc hong kong, it is the hk version.
kms
KraFT_mk said:
I just got mine HTC Touch Diamond from eXpansys.
HTC Is not registering my product online.
It is WWE version but that’s for ROM only.
The s/n and the origin country for the hardware is not accepted from HTC for the product registration.
So, this is what eXpansys is telling me.
Sticky: Warranty on the DiamondThe units are WWE and have full manufacturers warranty, eXpansys will handle any warranty repairs on your behalf as eXpansys would with any other HTC device.
Yoni,
eXpansys Product Support,
Forum Search
As far as I understand this is what Expansys is offering to me.
- If something goes wrong with the device Expansys will replace the device but they will covering the European transportation costs.
Have in mind that I am from Macedonia.
- I will have to send them directly to their specified address.
- I wont be able to get the support from the HTC listed European authorized services.
- And no rom official updates. They will be posted in their forum.
Somebody confirmed that with HTC here -> (eXpansys deleted forum thread here.)
KraFT
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You are from Greece my friend?
notisz said:
You are from Greece my friend?
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No my friend, I am from Macedonia.
And you are from?
K
kms108 said:
you should be able to get support and update from htc hong kong, it is the hk version.
kms
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That’s exactly what I will do but after a few months.
I doubt but who knows....Maybe eXpansys will somehow add our s/n as valid EU numbers.
K
KraFT_mk said:
No my friend, I am from Macedonia.
And you are from?
K
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Click to collapse
Then you are from Greece my friend because Macedonia is a province of Greece unless you are from F.Y.R.O.M. Please lets keep the international conventions in country names in the forum.
P.s I dont think Alexander the Great was speaking Slavic unless he had Tito as teacher instead of Aristotelis!!!
And iam from Greece of course as many other members in this forum.
Official Response from Total PDA
It is the official UK version which is being released on Monday, we will
have stock in on Wednesday next week
Yours Sincerely,
Barry McAloon
Sales Support Manager
Customer Service Department e: [email protected] t: +44 (0)
870 220 4800 f: +44 (0) 870 220 4801
TotalPDA LTD, Europc House, Fifty Pitches Road, Cardonald Business Park,
Glasgow, G51 4EB
The 4th fastest growing private technology company in the UK Visit us at
www.totalpda.co.uk
Got mine from the local market here in Dubai and successfully registered it on the HTC site.
notisz said:
Then you are from Greece my friend because Macedonia is a province of Greece unless you are from F.Y.R.O.M. Please lets keep the international conventions in country names in the forum.
P.s I dont think Alexander the Great was speaking Slavic unless he had Tito as teacher instead of Aristotelis!!!
And iam from Greece of course as many other members in this forum.
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LOL!
You people are unreal!
Hi, I recieved my diamond from expansys two days ago.
Everything is ok so far, except for the ROM and RAM which are far away from 256 and 193....is it because the device is a grey import (as people from other forums are saying!!) or what??
Anyway, if the device is legal and eveything is ok, why it is not allowing serial number registration with HTC website??
And finally, I really respect expansys and do think that they are decent people, but what should I do if the new versions have bigger RAM and ROM, shall I ask for return or any compensation (according to the UK rules)??
As i said in my other post, its a grey unit ie its not a uk model but an asian unit. Which means that HTC UK wont support it, if you have any problems you will need to send it to Expansys who will then sort it out for you...but you will not get any technical support from HTC. Also you wont get any support unless you rely on Expansys to supply any rom updates etc. You will need to register your serial number on HTCs asian website, then it will accept it.
As for Expansys being decent people??...i dont think so, the fact that they have and are still duping people into thinking that the Diamonds they are selling are UK spec, when they arent really speaks volumes about their practices. They have lost my business thats for sure, i refuse to deal with a company that cannot be honest and upfront...thats been proven by their constant deleting of posts in their forums.
Now if i was you??, i would return it, get my money back..wait a week for the 'real' uk stock to come in...hopefully next week they will be here and not only that you will save yourself some money as it will be cheaper than what Expansys are selling them at...in fact totalpda.co.uk are selling them at £410. Of course its up to you but if i was you, id be sending it back for a full refund.
The ROM/RAM is used by the device and not shown... What are the figures you have, as this may be the cause?
Currently, there are no UK release models available, and there should not be for at least a week...
Spawn12 said:
As i said in my other post, its a grey unit ie its not a uk model but an asian unit. Which means that HTC UK wont support it, if you have any problems you will need to send it to Expansys who will then sort it out for you...but you will not get any technical support from HTC. Also you wont get any support unless you rely on Expansys to supply any rom updates etc. You will need to register your serial number on HTCs asian website, then it will accept it.
As for Expansys being decent people??...i dont think so, the fact that they have and are still duping people into thinking that the Diamonds they are selling are UK spec, when they arent really speaks volumes about their practices. They have lost my business thats for sure, i refuse to deal with a company that cannot be honest and upfront...thats been proven by their constant deleting of posts in their forums.
Now if i was you??, i would return it, get my money back..wait a week for the 'real' uk stock to come in...hopefully next week they will be here and not only that you will save yourself some money as it will be cheaper than what Expansys are selling them at...in fact totalpda.co.uk are selling them at £410. Of course its up to you but if i was you, id be sending it back for a full refund.
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wrong, just plain wrong, ANY DEVICE WITH A HTC SN (Serial Number) IS SUPPORTED (VIA WARRANTY & Updates) BY HTC!!!
walshieau said:
wrong, just plain wrong, ANY DEVICE WITH A HTC SN (Serial Number) IS SUPPORTED (VIA WARRANTY & Updates) BY HTC!!!
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Do you work for expansys by any chance?
Nocturne_sa said:
Do you work for expansys by any chance?
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please, i have a real job, now if you have any other questions with substance feel free to ask, if not, then dont bother.
walshieau said:
wrong, just plain wrong, ANY DEVICE WITH A HTC SN (Serial Number) IS SUPPORTED (VIA WARRANTY & Updates) BY HTC!!!
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Lets clear this one up for once and for all on the warranty front.
If you are say in the UK and buy a grey import then you are NOT supported or warranted by HTC UK. You can get support from the area in which the device was obtained from, in these cases Asia. So if the unit breaks you must return it to HTC in Hong Kong either directly yourself or via Expansys which will handle it for you.
You also cannot register a unit from Hong Kong on the HTC UK site and therefore for updates you must register units on the HTC regional site from which the unit was obtained, in these cases the Asian site.
Furthermore the level of warranty differs from region to region so in the EU many devices are under warranty for 24 months which is not the case in others and if a unit is sourced from outside the EU then it will only have the warranty period for that region which in most cases will be about 12 months.
The beef that most people have with this is that Expansys are not being completely transparent about this so people are buying them and then not knowing the full position.
Well and more to the point really . Customers are not getting a choice . They think they are getting a UK branded device as advertised when in fact thay are not. This is against the law in the UK as selling Grey Goods is classed as counterfit.
The warranty is your choice but i would not risk the word of a company that is clearly trying to pull the wool over it's customers eyes just to be first to market. You may as well buy a unit off Ebay which is far cheaper and you will still have to use country of origan for its warranty repairs.
Just my 2 pence worth
Ok guys. I bought my Diamond from Expansys as I have my Tytn II a few months back.
I did try to register its serial number through HTC and I got the message that it was not an HTC phone.
I then registered under a different email giving Honk Kong as a country of residence and when I tried to register my phone stil got the same message.
Any Idea???
Thanks
athosk said:
Ok guys. I bought my Diamond from Expansys as I have my Tytn II a few months back.
I did try to register its serial number through HTC and I got the message that it was not an HTC phone.
I then registered under a different email giving Honk Kong as a country of residence and when I tried to register my phone stil got the same message.
Any Idea???
Thanks
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Did you try going through the HTC Asian/HK site?
legal
Gray is not illegal in the UK, Black is illegal you are buying a genuine product from the manufacture so its not Black or (i hope) stolen
What is illegal is false advertising but after looking at the site, there is nothing in there that is illegal, it in no way suggests anything about the extent of the warrenty other than contact them, it in no ways states that its anything other than a English UK phone, which it is otherwise it would be german or Japanise or something.
the fact of the matter is, its called GRAY for a reason, its not illegal but its not exactly very open either, common sence is needed here people, if someone is doing something thats to good to be true, it probably is, O2 have backed HTC for years now, if anyone was going to release genuine HTC UK phones then either O2 or HTC will do it first
dazza9075 said:
Gray is not illegal in the UK, Black is illegal you are buying a genuine product from the manufacture so its not Black or (i hope) stolen
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True, but selling at those it where not grey market imports is illegal, and is also trademark infringement as the items are not to be sold in the UK...
What is illegal is false advertising but after looking at the site, there is nothing in there that is illegal, it in no way suggests anything about the extent of the warrenty other than contact them, it in no ways states that its anything other than a English UK phone, which it is otherwise it would be german or Japanise or something.
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If sold as an "Englis UK" device, that is what they should be. I believe these devices are in fact HK WWE devices, which makes it illegal.
the fact of the matter is, its called GRAY for a reason, its not illegal but its not exactly very open either, common sence is needed here people, if someone is doing something thats to good to be true, it probably is, O2 have backed HTC for years now, if anyone was going to release genuine HTC UK phones then either O2 or HTC will do it first
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Orange backed HTC devices far earlier than O2, and T-Mo have actually announced the device, so I suspect one of those would release the device before O2.
l3v5y said:
Did you try going through the HTC Asian/HK site?
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Yes I did and still got the same message
athosk said:
Yes I did and still got the same message
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Maybe HTC have blocked the S/Ns of the Expansys stock...
Send them an email...
legal or not
it is potentially a copywrite infringment if HTC havent gave permision to sell it or indirectly sell it, that doesnt make it illegal until HTC says so, its quite possible that they allow first tire resells to pass on to europe, it is not however illegal just because itcame from The far east.
It is sold as a UK device, the device is English however, it may have been adapted to be english but its english, in the same way that a german book translated in to english is still english (all be it usually bad) they are not doing anything legally wrong so long as HTC approves to the sale ofits devices, and since they are getting paid for them one way or another its unlikely they will care much, and its perfectly ok for them to limit the warrenty on them as well, so long as its at least 12months, they will however insist that it is sent back through the original retailier it was brought from
i think some one posted in somware that register problem is coming coz HTC webpage not updated, or data not updated yet. he told he recive a mail from HTC.
anyway non of my business... i have no hand in HTC or Expansy or anything els.....
dazza9075 said:
it is potentially a copywrite infringment if HTC havent gave permision to sell it or indirectly sell it, that doesnt make it illegal until HTC says so, its quite possible that they allow first tire resells to pass on to europe, it is not however illegal just because itcame from The far east.
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I believe since the devices where not sold with the intention of being sold in the UK, it probably is illegal, although as you say, HTC will be the ones to decide.
It is sold as a UK device, the device is English however, it may have been adapted to be english but its english, in the same way that a german book translated in to english is still english (all be it usually bad) they are not doing anything legally wrong so long as HTC approves to the sale ofits devices, and since they are getting paid for them one way or another its unlikely they will care much, and its perfectly ok for them to limit the warrenty on them as well, so long as its at least 12months, they will however insist that it is sent back through the original retailier it was brought from
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The ROM on these devices is the HK WWE ROM. It is a WWE ROM rather than a "UK English" ROM. And, all the german translations I've witnessed have been pretty good
I got mine from expansys and manged to join club HTC with the serial number no problems on the europe site.
Question is when a update comes out will it ask for a serial number and will it be valid then.
My bad just tried to register the devive and yep does not register. Guess ill have to wait for people to release the update on here really.
Register on the english version of the HK site. At least you can get any roms released for that region (and share them here too!).
This is not really S5 specific but I wanted to share my frustration with Samsung support anyway, as this could happen to S5 owners too. I am in the Netherlands and bought a Samsung product here in the Netherlands but it is also sold in the US. I was having problems with this product and tried to google for a solution, I couldn' t find a solution but did find the US support page, I contacted the chat, they referred me to the dutch support but as it is a holiday here they are closed, so I came back to the US support who seemed to be manned. They refused to give me any answers, instead referring that they only can give support for products sold in the US. I give them the US page for the product I need support for, again the same answer only support for products sold in the US. So I tell if I need to set up a US VPN to get help.... and I eventually do I and get a different operator and ask the same question. I am asked if I am from Holland and I think WTF, I am using a VPN service, check my IP and yes I am in the US. So I try a different VPN and ask the same question, I am asked the same question: if I bought the product in the Netherlands, now I decide to outright lie and tell the operator I bought the product in Chicago (where I appear to be) and he just answered my question...
So, one person out of millions with a fairly abnormal situation has a bad experience with Samsung support and now all S5 owners should take caution?
Most S5 owners bought their phone through a carrier and 9 times out of 10 won't even have to deal with Samsung if an issue arises.
Call me crabby, but I see this as essentially a non-issue. Oh, and sorry you had to go through that bad experience.
Sent from my SAMSUNG-SM-G900A using XDA Premium 4 mobile app
And this is a problem because....i mean you buy from US, you get US service, you buy dutch, you get dutch service. It's not Samsung's fault your country has a holiday. There are many reasons why companies dont deal with outside countries. Rules, regulations, laws, language barriers. This is not Samsung's problem, this is your problem, nothing to do with the quality of customer service.
As an example, the European union, and Canada has rules that states that even if your warranty is over, the company is still responsible for their products if its within a reasonable delay of the end of warranty. Basically, if you buy a tablet, and you tablet breaks 2 months after warranty ended, by law, the company is obliged to service the product, this is not the fact in most other countries. You can't train an employee to understand all laws from all countries. For legal purposes, agents can only speak to customers that fall within their jurisdiction. Samsung, and many other companies do this because they do not want to be accountable for answers that dont reflect reality and then get sued for it.
Hey guys! Do not protect Samsung. Remember that the customer service is always the bad guys. Its bunch of part time afterschool workers who do not care. I have dealt with samsung, sony and HTC several times, it's always the same "retarded" answers I get. That said I do not know what we can learn from this thread. Everybody knows that when you buy hardware from the worlds biggest companies you are on your own if something happens....
What a lot of drivel! How ridiculous, you expect support from US for product you bought in another country where you live, where is the logic?
Nice thread.. hahaha