This issue is on an AT&T Tilt.
The phone would not see the SIM card and therefore all dialing and data connections could not be made. Along with AT&T tech support, we attempted to remove/replace the SIM card, soft resets, clear storage, and finally a hard reset with no SIM connection success (he told me it appeared to be a mechanical failure with the SIM port and they are sending me another phone Monday).
My problem is when I try to access saved photos, notes, spreadsheets, CABS, and other various files both on my reset tilt and the memory card; many of the files/photos/etc. are locked.
Is there a way for me to retrieve these files? I encrypted the card in Nov of '07 . . . I was under the impression that the same windows based mobile device could open the files.
Is there something in the clear storage or hard reset functions that prevents me from retrieving the files? This is EXTREMELY disconcerting considering the fact that some of the files are there and visible ???
When I tried to re-sync it to my laptop I didn't see any kind of a restore feature that could retrieve all the data or at LEAST open the files on the card ??
Anyone familiar with this situation? I'd like to retrieve/unencrypt my information so I can successfully transfer my memory card and all it's information to the new phone before I receive said replacement phone and have to send my defective phone into AT&T.
Thanks for any assistance.
Anyone have suggestions on retrieving the locked files?
Christopher
the Dragon said:
This issue is on an AT&T Tilt.
...attempted to remove/replace the SIM card, soft resets, clear storage, and finally a hard reset....
Is there a way for me to retrieve these files? I encrypted the card in Nov of '07 . . . I was under the impression that the same windows based mobile device could open the files.
Is there something in the clear storage or hard reset functions that prevents me from retrieving the files? This is EXTREMELY disconcerting considering the fact that some of the files are there and visible ???
...
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Click to collapse
if you read the instructions that the encryption program gives you when you click to encrypt files on sd it tells you that if you do a hard reset you will no longer be able to decrypt the files.. because hardresetting deletes i the "key" that is needed to decrypt the files ... so as far as simple terms go NO you are sol'ed. Now you could search google and see if someone has been able to do a "hack" or create a hacking program that can undo encryption but i don't know what luck you will have. I know, atleast haven't come across, anything here on xda of that nature.
This was my biggest fear. I totally forgot that I encrypted the card until I attempted to access the card after I hard reset.
What sucks the MOST about this is nothing software related caused the SIM failure; it was all mechanical. So a hard reset was not even necessary.
Related
ever since I lost the mini-sd card in my old 6700 on a restaurant floor I've always thought encrypting the memory card was a good idea. I keep alot of personal data on the card that I wouldn't want in someone elses hands.
Now that I moved to the Tilt I've turn that feature on and password locked the phone. Over the weekend I thought of a couple scenarios ... and now I am questioning the feature.
If for some reason I had to hard reset my Tilt, would it still be able to read the encrypted micro SD card?
Is the key between them software or something bound to hardware that wouldn't change in a reset?
For Proto732
Hello,
For "If for some reason I had to hard reset my Tilt, would it still be able to read the encrypted micro SD card? " :
If your Make a hard reset on your Kaiser your lost your key Encryption so you can't read you sd-card encrypted.
No Probleme on soft Reset.
Private69.
@++++
The key is stored somewhere in the phone. If you were to able to find it and replace it after a hardreset, it ought to be ok.
Anyway, for me, I would keep my stuff in my phone Notes encrypted (i.e. use my software - on signature), or just one of the freeware wallet.
Thanks for the answers ... I found this also for anyone else looking for info on Encryption:
http://blogs.msdn.com/windowsmobile...ows-mobile-6-storage-card-encryption-faq.aspx
problem with an encypted memory micro sd
hi,
i have a problem with my encrypted memory. the display of my phone is broken and i dont know how to decrypt my memory card. i dont want to loose all my data.
thanks.
I am running Duttys March 4 Dual Touch, No Cube on my Kaiser. Probably unrelated, but yesterday every thing on my 6GB Sandisk Storage Card disappeared
About 750mb of data! The card appears empty in File Manager until I select "Show all files" when a single folder called WMDRM containing a single 132kb file shows up.
If I go to Settings> System> Memory The storage card shows 738mb used and 5084mb free. So it appears the data is there but inaccessible. If I browse the card from activeSync the same is also the case. Properties tell be 738mb used, but nothing is visibel except the single small file.
Any ideas on how I might be able to get it back? Really want to get my data back....
Storage Card scrambled files?
logger said:
I am running Duttys March 4 Dual Touch, No Cube on my Kaiser. Probably unrelated, but yesterday every thing on my 6GB Sandisk Storage Card disappeared
About 750mb of data! The card appears empty in File Manager until I select "Show all files" when a single folder called WMDRM containing a single 132kb file shows up.
If I go to Settings> System> Memory The storage card shows 738mb used and 5084mb free. So it appears the data is there but inaccessible. If I browse the card from activeSync the same is also the case. Properties tell be 738mb used, but nothing is visibel except the single small file.
Any ideas on how I might be able to get it back? Really want to get my data back....
Click to expand...
Click to collapse
You may have scrambled your files.
Put it into a USB card reader and try to access it on your PC - if it looks the same there, try looking at it with a good file undeleter like Fix-It Utilities or Norton, see if you can recover anything.
I just had a laptop hard drive fail on my last week, so I feel your pain. Fortunately I had fairly recent backups so I didn't lose too much.
Makes me think of someone's tagline I saw once:
"There are 2 kinds of people in this world, those with a backup plan in place, and those that have not yet had a catastrophic disk failure"
Good luck!
Search this site for SD CARD2
Most likely the issue is cause by the infamous Win CE bug.
If I have not posted the solution here, do a google search in the Web, you'll find detailed instructions.
[Edit] Your data is there, so don't do anything foolish, or else you'll have to reinstall everything. The SD CARD2 issue is very simple to resolve.
Thanks guys. Had a look as SD CARD2 threads and they did not seem to relate to me. Ran Pocket Mechanic and its Scandisk feature on the Card and it reported loads of "lost clusters". I then ran it again with "Automatically fix errors" and "discard lost clusters" and it merrily removed them all. So now my 738mb of data has gone. Rats. Oh well I will just start again a fresh and hope it does nto happen again.
i feel your pain. it's happened to me quite a few times on my XDA II, and once recently on my Kaiser when i damaged the mini-usb port (entirely my fault) and it started writing corrupted data onto the card when copying files over through activesync
I've since taken to keeping copies of my card data in addition to backups of my device. i usually carry 2 cards with me, one backup and one "current"; and i also keep backups of my SD cards on my PC, just in case.
Strangely, After a few hours most of the data on the card spontaneously returned. One minute it was empty and the next it had all the folders and files back again. Albeit with a lot of lost clusters and a heap of files reported as 32kb. Was able to recover a lot of the stuff and have got another 2GB card to use in the mean time.
Is there much point in reformatting the card? From experience, does anyone know if formatting might "fix" whatever caused it to lose clusters and go bad? Am considering sending it back for a warranty claim but how can I ascertain if it is actaully faulty once I reformat it.
Reformat or replace?
logger said:
Strangely, After a few hours most of the data on the card spontaneously returned. One minute it was empty and the next it had all the folders and files back again. Albeit with a lot of lost clusters and a heap of files reported as 32kb. Was able to recover a lot of the stuff and have got another 2GB card to use in the mean time.
Is there much point in reformatting the card? From experience, does anyone know if formatting might "fix" whatever caused it to lose clusters and go bad? Am considering sending it back for a warranty claim but how can I ascertain if it is actaully faulty once I reformat it.
Click to expand...
Click to collapse
I have had USB flash memory seem to be faulty, especially when trying to transfer large amounts of data for a backup - then rebooted and re-inserted and had readable data. I would try reformatting, and then back up often and watch it like a hawk. Or, if it wasn't too expensive, just discard. Or, try to get a replacement - I did get an SD card replaced once at N/C because it wouldn't read in anything I tried it in, and I complained and was heard.
I bought a replacement 2GB panasonic microSD in Japan a couple of days back. (Always find the memory quality excellent there.) Their eyes were out on stalks when they saw my 6GB card. Must not be wideley available there yet. Anyway I plan to use the 2gb for the time being to rule out hardware and software causes. Have reformatted the suspect 6gb card. Will soon start using it again with everything backed up to the max and hopefully the problem will not return. I have been flashing a few different ROMs. Because of this I am becoming ever more reliant on the Storage Card for system recovery. So cant afford to have a dodgy one.
Hi, folks.
I use a HTC cruise with WM6.1 from Bepe. This morning, all files from my 8GB miniSD card just vanisehd!!! I removed the card from the phone and tried to access the files in windows with a sd card reader, but no file was seen. Although, there was only 3,5GB free!!! The files weren't there, but they kept occupying space. I used this software to recover the files. Awesome! They were all there, except for the ones stored in root. Also,I had to rename all root folders, the subfolders were OK. I just had to filter files marked as "good" and then copied them to my HD. The phone is working as usual, but I can't explain why exactly this happened? Would it be a vicious virus? A joke from Micro$oft? Any ideas?!?
Hi, I have a tmobile wing and I set up a security pin code but can't remember it! I keep all my school work on here in word docs, and presentations MY LIFE is in this phone so I can't do a hard reset, its just, out of the question. Anyway I can bypass this code? Via software maybe? I will do anything to make this work!...funny thing is if I go to menu and cancel it actually lets me get a peek at what's behind this enter password screen! Its like throwin it in my face that I can't get past aargghh!! Any help, greatly appreciated.
Have you tried to access it from a PC? If you have connected it before, filled the password and checked to remember it, you could download the files and HR the machine without fear.
Aren't you using a Storage Card? I can't see you having all those school and general files stored on the device itself. If you have them stored on the card, then a hard reset won't effect them in any way.
Gramon said:
Aren't you using a Storage Card? I can't see you having all those school and general files stored on the device itself. If you have them stored on the card, then a hard reset won't effect them in any way.
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Click to collapse
I'm an idiot yes, I know, I just recently got a 1gb card but just filled it up with music. I'll try what CommZ suggested, thanks for the help.
Damm...didn't work...any other suggestions? How about uploading something to edit the bootloader into an sd card? Is there anything there that may lead to a solution? I mean, if they can unlock the iphone...let's be for real here.
Hubriz70 said:
Damm...didn't work...any other suggestions? How about uploading something to edit the bootloader into an sd card? Is there anything there that may lead to a solution? I mean, if they can unlock the iphone...let's be for real here.
Click to expand...
Click to collapse
Here's a simple thought, have you tried contacting T-Mobile. Yes i know that virtually they are useless, but if you assert yourself and have a 'Don't-take-no-for-an answer' attitude, you may eventually end up talking to a 'helpful' tech support person, who, if doesn't know the answer - might be able to point you in the right direction?
Just a thought.
i think there's no way to erase that password without erasing all device
maybe injecting some proggy as a nbh file, perhaps, u could reach password
How do you erase the whole device? I have the same problem. Some prick put a password on my phone without me knowing, I guess he thought it would be funny and I can't use it anymore. I dont really have anything valuable on the phone so I dont care about resetting the whole thing. I can't access it from a pc for some reason I get an error message but im sure there's a way to do a hard reset without accessing the phone itself, right?
thanks for any kind of help
Hi guys, need your help.
Short version:
i own the XDA Stellar, running vanilla WM6.0. tried to install Windows Live but had to soft reset before it ended. now stuck at the green boot screen.
what besides hard reseting can i do? i don't mind breaking the device if i have to, but i want my data back. particularly my text messages. everything else that i need is backed up.
while am on the green boot screen, if i receive an sms, the phone actually rings. but thats basically all it does. when i connect the USB to my computer, nothing pops up.
anyway i can get access to the files directory?
what i've tried:
- soft reseting a number of times
- remove SD card
- removing sim card
- removing Battery for a couple of minutes before putting it back in
- connecting USB cable. "nothing pops-up on computer"
- SMSing it. "it rings"
- pressing all buttons on surface of device.
no success
thanks for any help
Long version:
i own the XDA Stellar, running vanilla 6.0. today i downloaded Windows Live for windows mobile to update the one i already had on my device. while it was installing before it reached the end, i got a pop-up telling me that i was running out of space. and it just stayed like that, progress bar wouldn't move. so i went to the device deleted a couple of pictures and tried to cut/paste the voice notes from device to storage card. it refused to allow it. so i decided to soft reset.
when i did soft reset, it got to the green boot screen and is stuck there.
after along wait, i get a white screen telling me the device can't boot because i might have "turned off the device incorrectly" or installed an insecure software and that my only option is to hard reset and lose everything.
while am on the green boot screen, if i receive an sms, the phone actually rings. but thats basically all it does. when i connect the USB to my computer, nothing pops up.
anyway i can get access to the files directory?
Thanks
And no mention of a Hard-Reset?
are you saying that there is absolutely no way to read the memory on the phone beside doing it when the WinMobile OS is running right?
that sounds like a completely stupid design. its like having windows without a start disk that gives you access to a command prompt.
having to lose all your data over some OS data corruption is ridiculous
i would really appreciate it if anyone knows a way, even an expensive one.
i just had text messages from someone dear to me that passed away that i'd rather not lose.
thank you
Some other things to try
Yes you can check whether the sms messages are stored on the sim card (by putting it in another phone/using a sim card reader). On my TyTN II, the SMS Messages are stored there and it's only emails that use phone or memory card memory. You could also try removing the Sim before booting (one thing not on your 'tried' list but if all this fails, the only other thing I can think of short of a hard reset, is contacting Microsoft about their Windows Live software. There's a website for support of these products and Microsoft staff will actually get back to you (I had need to contact them over a bug in the email portion of their software some time ago). Best wishes
seeing as i have over 2000+ messages in there, i don't think the sim card could actually help me in this case.
but thanks anyway
i still can't believe they made a phone with a memory that could only be accessed through the OS
VeraMedix said:
i still can't believe they made a phone with a memory that could only be accessed through the OS
Click to expand...
Click to collapse
Including any additional way of accessing it uses up more storage memory for the relevant program and on a mobile device (unlike a desktop PC), that's very valuable space. Maybe some of your sms messages (the most important ones) may be on the sim - you have little to loose by checking. What about trying to boot it without the sim card in or contacting Microsoft as I mentioned? Not all your options have run out yet but you seem to write as if they are....
Flying Kiwi said:
What about trying to boot it without the sim card in or contacting Microsoft as I mentioned? Not all your options have run out yet but you seem to write as if they are....
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Click to collapse
@Flying Kiwi
thanks for replying. i actually did try to boot it without the sim card after you suggested it. it didn't work.
and with regards to contacting Microsoft, i'll give that a go but i doubt they'll be able to help if people here can't. as we all know, XDA Developers kick ass.
with regards to checking the sim for the messages, i don't have a spare phone to try it on just now, and if i remember correctly, sim cards don't usually hold more then 15 text, though i might be wrong.
the thing is, the fact that my phone still rings when it receives a messages, kinda makes me think the OS is partially loading. i was hoping someone could suggest a way for me to force enough of it on to reach my files..
am starting to lose hope.. *sigh*
am really thankful to the people who have replied so far.
P.S. oh yeah, Flying Kiwi, could you give me a link to the WM6 support page that where people actually reply to you since i can't find any support besides that to MSDN account holders, either that or paying £200 for one single phone call that last upto 8 hours at which point it could just end up with them just telling me to hard reset. thanks
can anyone help me out here? anyone with a link or an email address i can get support from Microsoft for WM6?
i have a similar problem, is there anyway to get data from phone if the OS is corrupt and the system is stuck at the green bootup screen?
please say yes.
Themse said:
i have a similar problem, is there anyway to get data from phone if the OS is corrupt and the system is stuck at the green bootup screen?
please say yes.
Click to expand...
Click to collapse
If you activesync before this happened yes you can get some info.
Hi guys,
Somehow I have lost all my files from Internal Storage. It's weird - they disappeared after unplugging the USB cable from my laptop the last time my phone was connected. Now only the default folders are there.
I want to use data recovery software to retrieve as many photos as I can salvage, but ofcourse the phone doesn't mount as a drive on a computer so I cannot do that. There are some other methods online like this one but they require root. As you all know, root isn't easy on the Z3 compact, and the only working method which doesn't require you to unlock your bootloader needs you to flash the firmware again so then I will lose all chance of recovering any data.
Right now I have stopped using this phone and have only received 5-6 emails and messages after losing all my data so hopefully its not overwritten yet.
Any suggestions are welcome. Thank you!
Impossible without root.
Found a way. Used WebDAV to make it a network location, mapped it as a drive on my pc, used regular data recovery software...
No way, did it actually work?
GlebunV2 said:
No way, did it actually work?
Click to expand...
Click to collapse
Nope
Turns out only my SD card was being scanned by the software and internal memory ignored...I found one software in the end that could scan the internal memory mapped as a network drive, however the reported success rate was lower than recovering data from a local drive and I had to buy it for some $500 so I just gave up in the end...I think it was called Active something...