Firstly, a big thank you to all contributors here, for the first time I thought I would contact HTC re problems with the diamond and believe me, I won't ever bother again with HTC support.
Over the years I've had many HTC devices and like many people here, have a strong understanding on subjects like push email. I just can't believe how difficult it is to talk to anyone from support areas regarding issues. I just thought HTC technical dept may be different, but sadly they are not.
The issues I have are (they have been discussed before but the threads have died with no solution)
1) Bluetooth headset, when disconnecting causes the Diamond to loose abilty to make any sound, be it ringing, alarm or music. This is random and only a soft reset cures the problem.
HTC response, Only HTC branded bluetooth devices are supported, tough!
2) Push E-mail, randomly forgets to check back with the server to see if their is a conenction and if not re-establish one. Logs show the device goes into sleep mode and is woke say 8 mins later (does change due to heartbeat interval changing) to ping server. however, its not waking. So I had a situation when the last server communication was 6am, and by the time I noticed I wasn't getting any mail 6 hours had past! Activesync on the device still show connected!!!
HTC response, clearly its your connection settings with your email. Hard reset and try again. Cant be our software.
Any ideas guys, I'm loosing the plot here. The handset is so much smaller and lighter than my kaiser, but I never had these issues.
P.S. I would never have bought another HTC device again if it wasn't for XDA. This forum has helped me so much over the years and also tought me the joys of WinMob!! HTC should be paying you guys!!
Bump:
Anyone else suffering from these problems? Push email is particularly frustrating.
I have this problem too. The answer from HTC is wrong because bluetooth is an universal standard and , is no reason to say to use only HTC bluetooth devices. Bluetooth should mean compatibility with all bluetooth devices . Another stupid answer from HTC.... Anybody to help us ...?
flashflash said:
Firstly, a big thank you to all contributors here, for the first time I thought I would contact HTC re problems with the diamond and believe me, I won't ever bother again with HTC support.
Over the years I've had many HTC devices and like many people here, have a strong understanding on subjects like push email. I just can't believe how difficult it is to talk to anyone from support areas regarding issues. I just thought HTC technical dept may be different, but sadly they are not.
The issues I have are (they have been discussed before but the threads have died with no solution)
1) Bluetooth headset, when disconnecting causes the Diamond to loose abilty to make any sound, be it ringing, alarm or music. This is random and only a soft reset cures the problem.
HTC response, Only HTC branded bluetooth devices are supported, tough!
2) Push E-mail, randomly forgets to check back with the server to see if their is a conenction and if not re-establish one. Logs show the device goes into sleep mode and is woke say 8 mins later (does change due to heartbeat interval changing) to ping server. however, its not waking. So I had a situation when the last server communication was 6am, and by the time I noticed I wasn't getting any mail 6 hours had past! Activesync on the device still show connected!!!
HTC response, clearly its your connection settings with your email. Hard reset and try again. Cant be our software.
Any ideas guys, I'm loosing the plot here. The handset is so much smaller and lighter than my kaiser, but I never had these issues.
P.S. I would never have bought another HTC device again if it wasn't for XDA. This forum has helped me so much over the years and also tought me the joys of WinMob!! HTC should be paying you guys!!
Click to expand...
Click to collapse
I currently don't use BT headset anymore. However, before using Diamond, I use the HTC Touch Elf with A2DPTOGGLE http://www.teksoftco.com/forum/viewtopic.php?t=1626
It can switch between BT headset or speaker. I tried beforeWM will not automatically switch between them. I know there is problem using the same A2DPTOGGLE in Diamond, because it is a Today plug-in and Diamind hide the Today from TouchFLO 3D. You may try to use "Second Today" together with the A2DPTOGGLE to fix your issue.
Another issue with your pushmail (via GPRS), I constantly working with pushmail and there is no missing mail. there are 2 things you may need to take into account.
1) check your peak or non-peak time. if you need to constantly receive mail immediately in 7x24, you need to set non-peak time also "arrive immediately". something like that.
2) apperantly, WM will save battery when device in sleep mode, WI-FI will deactivated. if you use WI-FI to work with pushmail, you may need some registry settings (i dunno which registry to control this) to disable such energy saving capability. Or, use normal GPRS or 3G data connectivity to test.
P.S. I hate to be the support of HTC product, but seems HTC have well-known bad after sales service.
Using adv. config. I disabled ,,joint stereo'' . I have no problems with ''no sound'' after using BT headset anymore. Can somebody else to confirm this ?
emilceteras said:
Using adv. config. I disabled ,,joint stereo'' . I have no problems with ''no sound'' after using BT headset anymore. Can somebody else to confirm this ?
Click to expand...
Click to collapse
I've tried but doesn't work, this problem's still here
Related
Hi to all!!!!!
finally patch are available!!!
I haven't yet tried, but tomorrow i will post my impression!
Ciao, ilVanni.
argh!!!
the patch was removed from website!!!! The support told me that are only a website test...
... it's back....
same file to download.
Specification of fix:
"i-mate™ is aware of the problems being experienced with the i-mate™ PDA2k Bluetooth. We are delivering a compete fix in two stages. The first patch increases the scan time of the i-mate™ PDA2k when searching for other nearby Bluetooth devices, thus improving other devices detectability. It should be used by customers regularly bonding with other distant devices. If the required devices are not identified after this extended period, pressing the scan again button will repeat the search. The second part of the fix will be released shortly and will improve the signal quality when using audio headsets. "
Great Thanks... I'm waiting for this patch!!!! The second one, I mean....
Now all we need is the A2DP profile supported and I will really start loving my MDAIII... I just got my B-Speech headset yesterday... didn't have much time to play with it yet though... I'd really like to get these HP bluetooth headphones too...
Treo
Yahoo!
but these 2 patches doesnt address the memory error message where the bluetooth fails to turn on... or am i missing something?
It does not address the device turning itself on all the time either. It is a joke. They are not fixing the things that are really broken.
yup i think they dont know how to fix it! ahhhhhhh refund refund! how can they even release the blueangel with such a flaw, how can their engineer miss that , did they not use their own creation for more than 15 minutes, they would hav saw the error msg
May not be IMate's fault...... of course they could have probably stuck with the lousy MS BT Stack.. might be less problems.. but anyway.. Its the OS..Remember the 32 process limitation that's still there? well. there is also a limitation on driver memroy.. I found this link that might help..
http://www.pocketfms.com/2-knownissues.htm
"The Bluetooth Radio failed to turn ON due to Insufficient driver memory available. Especially in PocketPC 2003 the Bluetooth Manager has been equipped with a lot of extra options like File Transfer, Audio Gateway and so on. If you go to Bluetooth settings and disable all services except for the Bluetooth serial port, a lot more driver memory will be available. Furthermore it's best to turn the Bluetooth radio on (and sometimes to connect to the GPS, configuration depending) prior to starting PocketFMS."
Doesn't fix the problem.. but its probably the same problem across the board for a number of devices out there..
Do a Search on Google for pocketpc "driver memory" .. you'll notice we're not alone... Then check the newsgroups.. the xda IIs has the same issue : http://groups.google.com/groups?hl=...%22&hl=en&lr=&client=firefox-a&sa=N&scoring=d
"disable all services except for the Bluetooth serial port, a lot more driver memory will be available"
THAT IS NOT TRUE, I tried to disable EVERYTHING and ONLY headset profile left and it still gives the error just as often. Sucks..... SUCKS...
umm.. U DON'T HAVE TO YELL AT PEOPLE.. All I was trying to do was pass along any information that might help the situation.... Also, make note that IMate is the only device to experience these issues.. HP and Ipaqs have the same issues....
I for one have not had any major problems with the bluetooth driver(knock on wood). I turn it on and off a lot and only rarely do I see the driver memory issue. However, I do see it more often when I turn on/off the WLAN driver for wireless access. I also tend to use GPRS a lot and have not had issues with the bluetooth with GPRS. I also use a bluetooth GPS unit... I have it bonded to an Sony Bluetooth HB-35 headset as well.
lol sorry, it wasnt yelling, i was actually just making main points bold... we are all suffering from this issue it's time for them to fix it.
Complaining to Carrier Devices will help a little...but the key point here is that this goes beyond them.. I think it has more to do with Microsoft and Broadcom(they bought widcomm). Microsoft and their stupid limitations on the pocketpc operating system and Broadcom committing to enhancing their widcomm drivers so as to not use heaping loads of memory..
I agree it needs to get fixed.. however, these fixes will take time and sometimes might take months to fix as you can see from all the other issues revolving around the Ipaqs...
I've got the same problems with the T-Mobile MDAIII - not enought driver memory, turns itself on, licence has expired, rebonding. These things really should have been sorted before now, considering that for the last twelve months we've all put up with similar problems on the XDAII.
This should fix the license expiry for the Imate. I received it via email from their tech support.. according to their tech support.. you can choose any of the key addresses...They sent it to me even though I never received the license expiry issue.
As for constantly turning on.. read someone on Howardforums on a possible workaround -> http://www.howardforums.com/showthr...50658&threadid=495366&perpage=15&pagenumber=2
Firebird, forgive me if this seems stupid, but what do i do with the file you posted after unziping it? Do i run it on my pda once or what....???? have no idea... THANKS. :shock:
Don't know if it works on an XDAIII.. but copy both files to the IMate PDA2k and run the executable.. then choose any address to update it.. I just chose each and every address and updated all of them..
and this will fix the license expired error msg on the pda2k ???
That is what its supposed to do. still wont' fix the driver memory issue.... I haevn't seen the license expiry issue ever since i applied the patch..
Hi all, my first post here. I have had my Kaiser now for about 3 weeks, its going well but I have a few questions.
On my old Moto, I had a bleep that sounds every 30secs if I had a text message or missed call alert. Is there a feature like this? Its very useful.
I can't seem to find the TV or VOD in the T-zones.
Is there a quicker way of sending a text instead of doing Messaging, New, SMS etc..??
Anyone used Bluetooth Audio program to send all sound to the BT headset (like MP3s)? Handy for when I am using my mono BT headset.
Is there a program that will switch off the phone and BT overnight and back on in the morning on a sked????
My Kaiser is a UK unlocked handset all as standard.
Now just waiting for Krussel to bring a case out for it. I have e-mailed Krussel and PDA Addons but got no reply.
Thanks all for the help.
P.S Tomtom have refused to support me as they say the TyTN 2 is not a supported product.
As far as the beep on text message alert I use PhoneAlarm. It will let me set the notification time interval as well as how many times it repeats itself. I also use Kaiser Notifications by Phil_UK LED notification program to change what LED's blink for missing Texts, emails or calls.
Read this thread: http://forum.xda-developers.com/showthread.php?t=328596
As far as TomTom goes, I called them and they say that they dont support any WM6 phones as the front line guys have not been updated on WM6 yet. I think they may want to get on that in all honesty.
And I have no idea what you are talking about here:
I can't seem to find the TV or VOD in the T-zones.
Click to expand...
Click to collapse
It was the 3G TV on T-zones and also their Video on Demand (VOD). Thanks for the other info.
Guys, regarding tomtom. They do support the Kaiser/TyTn 2. BUT, you must tell them that you have installed THEIR specially adapted tomtom version designed for the TyTn 2 and that your installation disk has their logo on it. It seems their staff have not been informed about this in many cases. However others who have been persistent have been successful. Ask the person to get their supervisor.
By the way the tomtom software and GPS is pretty straightforward and works well, so if there's a problem - report it in one of the GPS threads here and you may well get an answer.
Mike
İ have HTC TYTN II. when i start to talking with phone, the person who iam talking with, says; ur voice is decreasing.. and in a while my voice is not going the other person.. cause of this i have to close the phone and call that person again..
what should i have to do?? to stable the microphone volume.. all volume bars are at the top.. is there any other fonction about microphone??
my rom: Schap's WM6 Pro 4.22 ROMs
my radio: 1.27.12.11
Have you looked at your microphone AGC setting? It might be dynamically changing during a call. Try disabling AGC via: Settings-> System -> Microphone AGC.
it was disabled, and i changed it to enabled..
(i tried this before, but it didnt change anything)
any other opinions??
I has the same problem with the voice volume in a call.
any solutions??
I've just come off the phone with HTC, Handtec & Hugh Symons (Handtec's supplier) complaining of this exact same problem.
My TyTn 2 has suffered from this problem since the day of purchase (04/09/07) and nobody seems to know what's wrong. Handtec have refused to replace the phone (despite contacting them 4 days after purchase) and HTC are unable to replace it as they do not sell any phones... they rely on distribution gateways like Hugh Symons.
I'm very, VERY disappointed and feel I've completely wasted £440 on a "phone" (I use that term loosely) which simply cannot be used.
Having found another thread on XDA forums a few weeks ago, I relayed this info to HTC to be told
"trouble is with XDA forums and other similar sites, you tend to get several replies from users who think they have the same problem, but it's actually something entirely different"
That may be true, but I doubt that's the case on this occasion.
I wish I'd stuck with my Mio A701! Their support was awful, but at least the phone worked.
Oops...
I'm also running Schaps firmware, but I've suffered from this from day one... running HTC's firmware.
The only difference (as far as I can see) is that the Schaps firmware makes it go like a rocket. Very stable (though it didn't crash before tbh) but it's the speed which really impresses.
so what should we doo.. i can do everything with this machine, but cant use it as phone lol.. its funyy..
so we should send lots of mails to htc service.. maybe we can take their attention..
My X1 has had problems with it's Bluetooth cutting out during calls ever since I got it. Even after a replacement phone and the new R3A firmware the problem persists. So now I am going the custom route...
Can anyone recommend to me a custom ROM for the X1 that has had improvements to the Bluetooth implementation?
jhbodle said:
My X1 has had problems with it's Bluetooth cutting out during calls ever since I got it. Even after a replacement phone and the new R3A firmware the problem persists. So now I am going the custom route...
Can anyone recommend to me a custom ROM for the X1 that has had improvements to the Bluetooth implementation?
Click to expand...
Click to collapse
Never heard any cook do BT differently exept base on differenr WM built. I do patch the driver w/ HD one such that Cyberon VC over BT works. I never had bt cutting out during call but sometime AFTER the call (and it's a well known issue to all HTC device)
Perhaps it is worth to try other radio (you don't have to change rom, just update radio). I'm really not sure, but radio probably contains Bluetooth drivers too. Is that right?
netbat said:
Perhaps it is worth to try other radio (you don't have to change rom, just update radio). I'm really not sure, but radio probably contains Bluetooth drivers too. Is that right?
Click to expand...
Click to collapse
When flashing generic ROM you flash a corresponding radio (R3A with 1.14, R2A with 1.11 or 1.10). So this is probably no solution, but always worth a shot.
Diferent RADIOs are NOT the solution (I tried more than five radios).
I have tried more than 30 diferent ROMs in spanish and english, with WM6.1 and WM6.5, and no one go right with the Bluetooth.
I call Sony Ericson and they said that is normal because to save energy. It´s my first phones that disconect the bluetooth.
I've had all kinds of BT problems.
It usually turns of by itself, even in the middle of a call. (not so fun in the car, driving)
An I've also tried different ROM's and radios, no better.
BT is not very good on X1 I'm afraid... : (
mattiL said:
I've had all kinds of BT problems.
It usually turns of by itself, even in the middle of a call. (not so fun in the car, driving)
An I've also tried different ROM's and radios, no better.
BT is not very good on X1 I'm afraid... : (
Click to expand...
Click to collapse
Would you say that this problem affects all Windows Mobile devices? For example, if I get an HTC Touch Pro 2 am I going to have the same issues?
I have no idea really, I only have the Xperia.
Any htc owners here ?
jhbodle said:
Would you say that this problem affects all Windows Mobile devices? For example, if I get an HTC Touch Pro 2 am I going to have the same issues?
Click to expand...
Click to collapse
jhbodle said:
My X1 has had problems with it's Bluetooth cutting out during calls ever since I got it. Even after a replacement phone and the new R3A firmware the problem persists. So now I am going the custom route...
Click to expand...
Click to collapse
A friend and me, we both have the same problem as described by jhbodle since approx 6 months back.
During almost every call the sound is transferred back to the phone (as if I would have shut down the headset).
The weird thing is that bluetooth is still on and the headset is still treated as if it would be connected, meaning that I can still end the call by pressing the call button on the headset.
I can get the sound back to the headset (during the conversation) in two ways:
By choosing "Turn hands-free off" and then "Turn hands-free on" from the phone, or by shutting down the headset and then starting it again.
We have narrowed it down to that this happens whenever the phone disconnects from dataconnection (which seems to happen from time to time when using Activesync with Push - it disconnects and then directly reconnects). It does not matter if the phone is in 3G or GSM mode.
Have any of you noticed any similar problems during calls?
We are using the Swedish Telenor network. It might be possible that they have changed something that triggers the dataconnection to reset, and you on other networks are not beeing disconnected and therefore have not noticed this issue?
Maybe most of you are not using your dataconnections that heavely?
Those who are - could you test to disconnect the dataconnection while in call with TB headset..?
My friend have kept his phone with stock ROMs - he have had this problem with 3 or more different headsets.
I am flashoholic and have tried every ROM release from the top five cookers since the Hard SPL release for the Xperia. I have had the phone replaced once for a month ago - I have had this problem with both phones.
Hope you can help me to narrow this problem down even more, and most of all, I would like to know if we are alone with this problem..?
I have searched the forum for similar problems, but only found this one, so I did not want to create a new thread even if I it should be in the "General" category...
Oops... apparently I did not search enough - i have now found some other threads discussing this issue, but without any solutions.
I know that the most common BT issue for everybody is the BT deactivating itself after a call (I have had this from time to time aswell -especially after I have installed the MSVC software).
I don't want to start cross linking and dubbel posting, so I will wait and see if anybody has something to add to my previous post over here...
Would be nice to know if others, having this issue, can also link this to the dataconnection disconnecting.
How long are you talking on the phone for? I don't talk on mine for more than a few minutes, but occasionally I do get the 30+ minute calls that I have to deal with and I've never had blue tooth just shut off for no apparent reason.
For both me and a friend of mine, this happens during most calls regardless of the call duration (my calls usually take between 30sec and 10 minutes).
Sometimes, when I know that the conversation will take time, I reroute the sound back to the headset, but the same thing can happen again during the same call.
As I said, for me this happens whenever dataconnection disconnects on the phone.
Are you using dataconnection alot? Could you please try to disconnect the dataconnection during a call?
thanks
Hmmm, not sure this is the best place, but it is a problem with my TD2 and certainly any searches so far have yielded little in the way of result.
So we begin - I've had my TD2 since May '09 until last weekend it has been recieving outlook items perfectly via GPRS/3G and Wi-fi all through Activesync/Direct Push without any problems. In fact normally quicker than the same item appearing in Outlook on my laptop via the VPN.
Last weekend we changed broadband supplier and upgraded our router at Head Office. Since then updates through Activesync have been sporadic at best but are normally non-existent. This is despite installing the new self-generated certificate for the new VPN/OWA IP number.
When plugged into my laptop and passing through to the Exchange Server via desktop Activesync the items will update on the phone. Unplug from the laptop and use GPRS and it takes an age to synhcronise before finally saying "Waiting for Network" and not actually downloading anything. Equally using the Wi-Fi at home gets similar results, though this is sometimes mixed up with a Server Temporarily unavailable actual error message rather than the meaningless "Waiting for Network".
Our IT support contractor is flummoxed (they got one of their iPhones to access my account and it worked perfectly and timeously). I have even done a hard reset of the TD2 and rebuilt the settings from scratch and we're still back to the same place.
I can only assume that it is something server side that is upsetting the process, but don't know what. Really annoying as it has all worked perfectly for 11 months and has now stopped working without me actually changing the device settings in any way whatsoever.
I went with a WM over an iPhone to get best MS integration, so why should this wobble give my phone problems when an iPhone can work away just fine?
So, any ideas from the great XDA font of knowledge of all things WM?
Many thanks,
Niall
Turns out the new router that was part of the broadband upgrade didn't have Port Routing configured correctly. One tick of a box and all is sorted for OTA syncing.
Still not working over Wi-Fi at home though so some work still needed somewhere.
Niall
If only it was that easy. Still get the Waiting for Network error.
I even did a hard reset, again, and got the "Waiting for Network" error on the first sync.
Only way to solve it seems to be to turn off SSL, but even that falls down after a while stating that:
Exchange Activsync has encountered an error. If this condition persists, please contact you Exchange Administrator.
Support Code 0x80830002
If I then desktop sync the device to Activsync on the laptop via USB (which passes through to our server Exchange anyway) it seems to "reset" the sync and OTA syncing will work again - for a time, normally failing sometime between 5 and 7am in the morning when I check Activsync on the TD2.
Our IT support contractor has washed their hands of it saying it must be the phone because they've had it working fine for several days on an iPhone and old WM6.1 HTC device syncing with SSL to my account. Having not changed anything on the device I don't understand what is wrong with it to behave so differently. Given that the phone is only 12 months old this a real downer.
Prior to the hard reset I was having intermittent filesys.exe crashing errors but these have gone now. Could it be related?
Flummoxed.
Niall
The IT bods have lent me the WM6.1 device (a Touch HD - man I love Sense 2.5 over Touchflo 3D.....). I have swapped SIMs so my TD2 is temporarily on Vodafone whilst the Touch HD has my T-Mobile SIM in it - both are currently syncing. Will see which one stops working first - so for those who are interested, watch this space!
Niall
For those that are interested here's where we are.
Niall M said:
Still not working over Wi-Fi at home though so some work still needed somewhere.
Click to expand...
Click to collapse
Got a new router a while back. Opened Port 80 and 443, all sorted. Obviously when the TD2 was working in the past I just wasn't noticing that Activsync wasn't working over WiFi, which is understandable given that Wi-Fi at home is normally for a bit of Facebooking and Casual Web Browsing and wherever the phone had the tiniest bit of T-Mobile signal it would still get push e-mail.
Niall M said:
The IT bods have lent me the WM6.1 device (a Touch HD - man I love Sense 2.5 over Touchflo 3D.....). I have swapped SIMs so my TD2 is temporarily on Vodafone whilst the Touch HD has my T-Mobile SIM in it - both are currently syncing. Will see which one stops working first - so for those who are interested, watch this space!
Click to expand...
Click to collapse
This appears to be a carrier problem. After working flawlessy OTA with SSL for 5 days (Wednesday to Monday) the Touch HD finally stopped at "Waiting for Network" whilst my TD2 with SSL carried on fine on Vodafone.
After a rather tiresome call to T-Mobile to try and explain the problem and have them tell me they've downloaded the manual for the TD2 and can I check the Activsync settings, settings, etc, I got put on hold for a while before they came back and said they've enabled Mobile E-mail on my account. They had no explanation as to why this had been disabled.
So the TD2 is back on T-Mobile with SSL. As of yesterday there was no improvement in that it would still fail. However I do appreciate that it can take a while for settings to take effect and so far "touch wood" today all is working as it should following a "Wi-fi reset" yesterday afternoon. Will probably update the thread further to confirm all is well or moan!
So in my case this was a carrier issue that caused the intermittent functioning of Activesync OTA. Changing to a different connection type e.g. Wi-Fi or Pass through via Desktop Activsync on USB would allow a successful sync and reset the OTA syncing (I guess it cleared the previous "dead/jammed/FUBAR'd" OTA Activesync connection) for a limited period of time. I am surprised that having Push E-mail blocked by the carrier allowed for intermittent functionality rather than a YES/NO it either works or it doesn't result!?!
So the lesson here is that the ability to receive Push E-mail may be a slightly different function from your Phone provider which can fail despite your data connection appearing to work fine (Web Browsing OTA on the TD2 was consistent throughout). I just hope this saves someone 4 weeks of phonecalls and hassle!
Niall
On one laptop I have Office2003 which refuses to sync with my Topaz, just sit there constantly trying to synch. PDA connects to laptop, is visable to edit the storage.
Another laptop has Office2010, this sync perfectly but will not allow checkboxes to be checked for contact, calender etc, only allows Mobile Favourites and OneNote...
Going to try a 3rd laptop [friends] that has Office2007 to see if that will fully sync...
T-Mobile phone monkey lied - Didn't make any difference.
The good news is that the problem is sorted. I've been reliably receiving push-email via Activsync OTA since last Thursday (5 days now).
Again it seems to have been a new router problem server side as we were also starting to experience VPN problems at work. The IT contractors contacted Draytek who told them that in one other instance (also on an LLU line) reducing the MTU value on the router solved the problem. Since doing this (maybe unconnected, the IT bods won't be drawn on it) the connection seems to work again. I've done some googling on MTU and the basic premise of reducing the value seems to make sense to me, smaller packets are harder to drop.
http://www.kitz.co.uk/adsl/MTU.htm
Any super techs that actually understand this stuff like to comment?
I can only hope this record of woes shorterns the inconvenience for others in the future!
Thanks,
Niall