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Cannot make calls while on 3g. Tmob advised me to switch to GSM as the solution!!

grrr
what a **** workaround!
that was their response... a **** workaorund that degrades my service..
anyone else had this or any thoughts on it?

Don't switch to GSM, switch to AT&T!
I am not a fan-boy for any of the carriers, but I must say that over the years I have gotten excellent service from ATT - except for when they changed to Cingular, which was a collection of regional companies with regional problems and inability to service - IMHO - a truly mobile client (like I live on the East Coast, but kept a west coast cell number - Cingular couldn't understand or deal with that one)...and the coverage is now better than Verizon's (not to mention the phones and the fact that you can do high-speed data and a call at the same time).
Did T-Mob start pro-rating their release contracts yet?

Don't know.
Am in the uk so cannot get at and t..
boo!

yep, get the same issues, whereabouts are you? im in rainham, and have to turn off the 3g to get reliable incoming calls and make calls, dont have to go too far and it works ok!
romford / ilford seem to be ok with 3g switched on.

I'm in Ilford and when set to Auto band miss calls intermittently so can't use that setting reliably. I wondered if there was a way to set the phone to use only 3G so it doesn't keep trying to switch between 3G and GPRS?

I'm from Indonesia and discovered that sometimes when my network switches me to 3G automatically, I can't receive or make voice calls.
So, I went to phone -> menu -> options -> band -> select network type to GSM istead of AUTO or WCDMA
Unfortunately, I left the 3G coverage area before I had a chance to see if it made any difference

fil said:
yep, get the same issues, whereabouts are you? im in rainham, and have to turn off the 3g to get reliable incoming calls and make calls, dont have to go too far and it works ok!
romford / ilford seem to be ok with 3g switched on.
Click to expand...
Click to collapse
Same here, in central London - have been ranting about this for some time over at Modaco eg here. Not a clear answer apart from perhaps swapping the handset but its hit and miss
Its a really severe problem and I'm losing the plot a little with it. Gutted.

BTW, if you need a way to quickly switch between the two modes, read http://forum.xda-developers.com/showthread.php?t=345524

There are about fifteen threads about this on here and on Modaco. Its a fact of life with 3g and HTC devices.
It is primarily down to relationship between the network cells and the device.
3G cells are notoriously unreliable and need a lot of maintenance - if you report a problem cell to your network, they may check it out - although they use their own testing to determine which cells need fixing.
Some devices do have weaker transceivers and hence the odd occasion where a device swap helps - but 99 times out of 100 its the network cell. And thus the reason that users find their device works fine on 3g in another location.

Diamond and UMTS is working fine? (Or worse than Cruise?)

Hello I bought the Diamond yesterday, I'm very satisfied except for the UMTS signal.
I already have a Touch Cruise (it didn't work in UMTS so HTC repaired it on warranty and now it works like a charm).
In the last 48 hours I had Diamond and Cruise one next to the other, and Diamond has always 2 lines less:
* when Cruise is in HSDPA with 4 lines, Diamond is in HSDPA with 2 lines
* when Cruise is in HSDPA with 2 lines, Diamond is in GSM.
Is this normal?
Many thanks in advance.
J.

Everyone has it i have also a TC and indeed, its shows always 2 lines more then the TD.

Same here my htc diamond has always two lines less than my htc kaiser.
The diamond has really a poor UMTS signal reception. I hope they will be able to boost it with a new ROM.

Same here
before with TC i got 2 lines 3G now non

Thanks for your feedback!
So it seems to be a common problem.
Today I checked during all the day, moving from a city to another city, half the time the Cruise had more lines, half the time they had the same.

Other feedbacks? Thanks

same problem here in austria. before i had full signal with my sony erricson t650i, now with the touch diamond i only have the half signal strength...

Well, it doesnt give many bars, but it works like hell here.
When using it as a modem (I often do on the road) I get speeds upto 150kb/s for browsing and emailing and that is just perfect for everything.

My 3G Reception is also VERY Bad.....
I´m using the latest Radio ROM 1.00.25.03.
Because of this weak 3G Recepion the Diamond changes to GSM very often, this eats the Battery up in about 6-8 Hours.....Even if I don´t play around much and the 3G Coverage here is excellent.....
Diamond: 1-2 Bars
Nokia E51: Always full Bars (-87dBm and up)
Hopefully Reception will be better with a new Radio ROM.
If it´s an Antenna issue.........DAMN!!!
I never had a Mobile with THAT bad 3G Reception.
BtW: GSM Reception is fair to good.... could be better also....

Poor 3G signal
That's right,
I have also very poor 3g signal, even though I live in the city area. I have also missed incoming/outgoing calls because the poor 3G signal.
That's not nice

same prob here (big city)
switched manually to gsm not to loose calls

Are you sure this is just 3G and not worse reception in general (ie due to smaller antenna in Diamond)?

in gsm mode i never experienced any trouble with calls.
in auto mode diamond switches to 3g (half signal strength), but one can't call me

wcg-tom said:
in auto mode diamond switches to 3G (half signal strength), but one can't call me
Click to expand...
Click to collapse
Uh, this sounds even worse. Having a bad reception is one thing but showing a "fake reception" is a complete different level of bug.
Just to ensure that I did not get you wrong: You see a 3G reception (e.g. 2 or 3 bars) but the phone does not receive incoming calls and the caller is redirected to your mailbox instead?

foo said:
Uh, this sounds even worse. Having a bad reception is one thing but showing a "fake reception" is a complete different level of bug.
Just to ensure that I did not get you wrong: You see a 3G reception (e.g. 2 or 3 bars) but the phone does not receive incoming calls and the caller is redirected to your mailbox instead?
Click to expand...
Click to collapse
yes, got me right.
in my case it's not the mailbox, just a message ("not available" or something like that) because of my settings, but that's petty.
thats why i manually switched to gsm. for using 3g (internet) i have to swith this back again.
annoying!

wcg-tom said:
in gsm mode i never experienced any trouble with calls.
in auto mode diamond switches to 3g (half signal strength), but one can't call me
Click to expand...
Click to collapse
This should not happen, even when I have the minimum bars in 3G or H others can call me.
When you have full bars in 3G does it work?

same here, although i found that switching off umts and just using plain 3g solved the issues.

jwalker said:
This should not happen, even when I have the minimum bars in 3G or H others can call me.
When you have full bars in 3G does it work?
Click to expand...
Click to collapse
yes. when it's stable at full bars or even H, i can use it.
but i deacivated 3g anyway because of powersaving. only using it for web access.
there's a tool for switching 3g in comm manager easily, now i'm happy so far.

So, is it phone or is it just peace of s***?
Hi All
Do you have any fresh idea could it(lousy 3g signal) be hardware or software related issue?
The globe is full of small 3g phones without that kind of problem. That's why I really hope this issue could be fixed with the new ROM radio version...???
I hope I'm right, because if the pain is hardware related, we all have bought pretty expencive peace of crap -not the phone. It is not acceptable if the incoming / outgoing calls are missed!

Same problem, poor 3G reception .
Cruise was far better for receiving 3G signal.
Hope it is software only....

Intermittent GPRS / Internet issues.

Hi all,
I am using my Diamond on the UK Orange network and am having constant problems with the data connectivity over GRPS/3G. I have the phone synced to our Exchange server and also have an IMAP email account. It is set to use push but I often find the active sync in "waiting for network" mode rather than connected. If I keep hitting "sync", it will eventually connect and get my mail. I also find frequently that Opera times out and my IMAP mails fails saying it cannot "connect to server". Other times I can see the data connection restart or just go missing. I thought it was just my handset but after looking at a few collegues with Diamoinds, also on Orange, they seem to have similar issues. I'm going to bring this up with Orange but wanted to see if anyone had any ideas.
We are all running the official Orange 1.93 Rom. (With us having replacement insurance I am not keep on flashing a non official ROM via HARDSPL. I've had four Diamond already due to various faults!)
Any advice would be appreciated. data is a business critivcal function for us and currently either Orange or the Diamond are letting us down.
Thanks!
Steve

stevebuk said:
Hi all,
I am using my Diamond on the UK Orange network and am having constant problems with the data connectivity over GRPS/3G. I have the phone synced to our Exchange server and also have an IMAP email account. It is set to use push but I often find the active sync in "waiting for network" mode rather than connected. If I keep hitting "sync", it will eventually connect and get my mail. I also find frequently that Opera times out and my IMAP mails fails saying it cannot "connect to server". Other times I can see the data connection restart or just go missing. I thought it was just my handset but after looking at a few collegues with Diamoinds, also on Orange, they seem to have similar issues. I'm going to bring this up with Orange but wanted to see if anyone had any ideas.
We are all running the official Orange 1.93 Rom. (With us having replacement insurance I am not keep on flashing a non official ROM via HARDSPL. I've had four Diamond already due to various faults!)
Any advice would be appreciated. data is a business critivcal function for us and currently either Orange or the Diamond are letting us down.
Thanks!
Steve
Click to expand...
Click to collapse
Hi i am on orange in nottingham and i am having the same problem i am running a offical HTC rom 1.93 and i cannot get online just keeps cutting out the data connection, if you call orange and get an answer please PM me as i need this fixing cos its getting bad now no internet on my diamond
Thanks

YIPPY me 3!! i thought it was just me with 3G problems!!
i'm also having issues making video calls and surfing the www via the 3G on orange i have looked and looked for settings concerning 3G and it's coverage and i'm drawing a blank.
i've called orange too and was told there should be no reasons as to why i'm having so many problems with it, as all things were normal and correct as far as they could tell and my location nottingham has 3G masts all over infact i was in the middle of 3.
i was wondering what effect changing the network type would have from auto to GSM/WCDMA and changing the GSM/UMTS band from auto to one of the others listed (too lazy to type them all out )
are there any tweek tools out there which can booost the signal reception?? it does my nut in to see the 3G icon flash up and disappear as soon as i try to use any of the 3G functions..

I've been getting this problem the last week or so too. Very odd as it used to work perfectly.

nlnasty said:
YIPPY me 3!! i thought it was just me with 3G problems!!
i'm also having issues making video calls and surfing the www via the 3G on orange i have looked and looked for settings concerning 3G and it's coverage and i'm drawing a blank.
i've called orange too and was told there should be no reasons as to why i'm having so many problems with it, as all things were normal and correct as far as they could tell and my location nottingham has 3G masts all over infact i was in the middle of 3.
i was wondering what effect changing the network type would have from auto to GSM/WCDMA and changing the GSM/UMTS band from auto to one of the others listed (too lazy to type them all out )
are there any tweek tools out there which can booost the signal reception?? it does my nut in to see the 3G icon flash up and disappear as soon as i try to use any of the 3G functions..
Click to expand...
Click to collapse
i would say that it is an orange problem and them being them dont want to admit it cos it would proberly cost them customers and money

Problem with Diamond GPRS
Hello all,
I live in Tehran, Iran and I use Irancell network operator.
GPRS is available in this network and I could use it on my old cell phones such as SonyEricsson W810 and Nokia N81. But now I have HTC Touch Diamond and when I try to connect it to GPRS it tooks a long time to connect, showing "Connecting" but after a while it cannot connect!
Everything is OK, all settings, etc. I called Irancell but they say your phone is not compatible our network!
I think there must be a way to use this networks GRPS on my Diamond!
The first reason that made my buy this cell phone was its Internet capabilities...
and I know this networks use the same settings as South Africa Network Operator.
If anyone can help, please tell me.
Thanks.

Sounds more like a network problem than a handset problem imo. I hope I am not tempting fate but I have not had any problems with data connections on UK T-mobile. That said, I get a weaker signal than I do on my old MDA Compact III handset so I think part of the problem could be the internal aerial
The bottom line for me is that the Diamond is a good but flawed phone. ****e battery life and too clever, compact, aestheticaly pleasing for its own good
You get a very quick GPS fix for Google maps and sat nag though
Apologies for going off at a tangent

I'm on Orange, also in Nottingham and have been having this problem for the last week or so too.
Must be a network problem. I have to tap on the "H" connection icon, tap Disconnect and try again.
Edit:
Viffer800 said:
...The bottom line for me is that the Diamond is a good but flawed phone. ****e battery life and too clever, compact, aestheticaly pleasing for its own good
You get a very quick GPS fix for Google maps and sat nag though
Apologies for going off at a tangent
Click to expand...
Click to collapse
I agree that it's flawed, the biggest problem being battery life. The next biggest problem is that TF3D seems to be incredibly poor and half-finished. My solution is not to use it, that way you have a normal old-style WM phone but smaller, sleeker and faster with a VGA screen. HTH

Im all good here
nlnasty said:
YIPPY me 3!! i thought it was just me with 3G problems!!
i'm also having issues making video calls and surfing the www via the 3G on orange i have looked and looked for settings concerning 3G and it's coverage and i'm drawing a blank.
i've called orange too and was told there should be no reasons as to why i'm having so many problems with it, as all things were normal and correct as far as they could tell and my location nottingham has 3G masts all over infact i was in the middle of 3.
i was wondering what effect changing the network type would have from auto to GSM/WCDMA and changing the GSM/UMTS band from auto to one of the others listed (too lazy to type them all out )
are there any tweek tools out there which can booost the signal reception?? it does my nut in to see the 3G icon flash up and disappear as soon as i try to use any of the 3G functions..
Click to expand...
Click to collapse
I have a orange Diamond and live in cheshire, i have never had one problem with connecting to data services, always get a strong signal.
My phone is running duttys rom 2.3a (there are newer virsions, time of writing 2.7rc2) and the latest radio BS14, That radio is very quick at switching from Gprs, 3G and HSDPA, it has also increased my signal strenth a tad. its worth looking at that.Other than changing these, knowing orange it could be there network, it happens from time to time.

i have considered flashing my phone with a new ROM but since i've never done this type of thing before, i'm worried i'll end up creating a nice looking paper weight and with all the ROM's out there how do know which is best??

wrong answer edit.

Horrible Service with at&t tilt...

For comparison sake I have an old stock razr v3xx and I get FULL service in my room with it.
On my at&t tilt, I get 1-2 bars.
Im running Slueth 3.0 (WM6.1) and I've tried different combinations of HardSPL's and Radios but each one gives me problems that I can not fix. (i.e. - some SPL's have certain bugs where i get a text and it vibrates until i change the ringer to silent, and any other radio than the stock slueth (1.64.08.21 - which I need a link to if anyone can find?) makes my camera not work and I get a black screen.
One thing Ive noticed is on my razr, the band always says 3G. On my tilt, it says "H" - which Ive never seen before. What is "H" - and could this be the reason for poor service?
Again, if anyone knows where I could find Radio 1.64.08.21, and the disable xt9 cab I would greatly appreciate it. (I have searched for both but to no avail for a working link)

H is for hsdpa its just a nother type of service, gprs hsdpa 3g are the main in the US.
No "h" it isn't the problem.
try the ultimate radio thread for the radio you are looking for.

yeah i did, 1.64.08.21 isnt in there
can I force my tilt to choose 3G? My razr picks up 3G with full service yet the tilt uses H with hardly any

I have really awful service too. It loses connection from 3G every 10-30 seconds sometimes, but other times it can sit connected to the 3G.
Sometimes it won't even connect to 3G, then when I soft reset, it connects at 2 bars. Right now it's sitting connected at 3 bars.
What's up with this, and is there any way to improve it? The nearest base station is only 2-3 miles away.

I'd recommend trying out different radios.
Also H stands for HSDPA which is considered to be 3.5g but it actually is 9x faster then 3g.
jay487, search harder.. i found the disable xt9 cab in one search for "xt9". as for the radio your looking for, check out the wiki.

if you change the band to GSM in the band tab in the phone settings the signal will get better if you turn off WCDMA which is 3G or HSDPA, if you don't use 3g for internet then turn it off it will help

yeah I changed the band to GSM out of curiosity and it definitely seems to help so far. I dont use 3G for internet just for picture messaging, this shouldnt be affected correct? I also just did a complete reload of Sleuth to resolve the radio issue.
One problem I still notice on occasion is my sounds will just stop working. If i get a text the sound doesnt play, and if i set it to vibrate when i get a text too sometimes it constantly vibrates until i change the sound to silent and then back. I can fix it with a soft reset but having to do this everyday is anoying.

Do you need a specific program or app to disable 3g or hsdpa? i have the exact same problems, ATT +tilt= bad recep and lots of dropped calls
thanks
tone

Orange Uk 3G not allowing calls and delayed txts anyone?

hi i have a touch diamond orange variety and when i travel to scarborough uk i dont get calls and will just get a txt 2hrs late saying missed call and i cant send msgs out.
ive tried my htc tytn 2 and thats the same and i tried my bros omnia and thats the same.
i was wondering if anyone else had same problem either in scarborough or anywhere else on orange uk?
ive tried numerous different radios etc
thanks for any help
rich

I'm on Orange in the UK and swapped to 3G as soon as I did I couldn't make any calls, turned out all my Phone settings were changed. On the services tab check Call Barring, Call Forwarding etc. I've gone back to my old sim only because the receiption for 3G was rubbish in my area. Hope you have better luck. tallen3

What do Orange have to say about it?

They blamed the phone, I managed to change the settings myself, Orange were less than helpful but probably about average for a phone company.

I was asking the OP!
But yes, unless you can actually see the mast with your naked eye 3G reception is a known issue with the Diamond. I have set mine to GSM only.

allenf said:
But yes, unless you can actually see the mast with your naked eye 3G reception is a known issue with the Diamond. I have set mine to GSM only.
Click to expand...
Click to collapse
Orange 3G works fine for me without seeing the mast - even indoors. But that can't be the problem because if 3G reception is to weak or not available then it should revert to GPRS or Edge automatically and will still allow calls.
To the OP - is it all of Scarborough or just particular parts? Does it happen anywhere else in the UK?

peterc10 said:
Orange 3G works fine for me without seeing the mast - even indoors. But that can't be the problem because if 3G reception is to weak or not available then it should revert to GPRS or Edge automatically and will still allow calls.
To the OP - is it all of Scarborough or just particular parts? Does it happen anywhere else in the UK?
Click to expand...
Click to collapse
The problem I have with 3G on my Orange Diamond is that although the phone just clings onto 3G indoors (about 1 mile from the nearest 3G mast) it drops down onto GSM as soon as I make a call - with associated momentary call interference - and drains the battery a lot quicker on standby (I'm syncing with Exchange every 15 mins 07:00-17:15 Mon-Fri).
If I'm 50 yards away from the mast I get HSDPA, which is handy when I'm in my car queueing at the tip, not...

hi i finally had a call from orange they now say its scarborough that doesnt have enough 3g masts and they have planning permission in for some more.
its strange everywhere else is fine even when i have lower 3g signal than scarborough.
they recommend i leave my handset on auto which doesnt work so was told everytime i go to scarborough manually turn phone to 2g.
not a perfect soloution, and i wonder why scarborough is like that? ever since they activated the hsdpa.
thanks for all the comments and suggestions.

If your phone won't auto switch between the two then it is faulty and Orange should sort it out shouldn't they? Or is it not their phone?

peterc10 said:
If your phone won't auto switch between the two then it is faulty and Orange should sort it out shouldn't they? Or is it not their phone?
Click to expand...
Click to collapse
well it does switch between but i have a two bar 3g signal and it doesnt work for calls as explained and therefore wont switch to 2g.
thanks for all your help btw its not just my fone its most win mobile fones that my family and friends have.