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(Solved) HTC Diamond Caller ID - problem with MS Outlook .

I hope that I am missing something very obvious ...
I have a Caller Id Problem with my HTC Diamond… And it’s very annoying.
Diamond has two sources for storing contacts.
SIM card and WM Contact list…
---- Default scenario.
/ Caller ID rule: 8 trailing digits for Call ID match
/ Show Sim Contacts: Yes (Note: If you hide the SIM card contacts via registry change the problem remains the same)
----Problem:
/ If the caller information is not stored on the SIM card, you will always have "Unknown caller ID", despite the fact that his info is stored on the device contact list.
So far I couldn’t solve this with the default settings.
Workaround? Its obvious…
You must have all the important numbers stored on the Sim card.
---- My Scenario.
I always used MS Outlook ( now ver 2003 ) as a default contact list.
In my Outlook contact list I have approximately 300 contacts stored with 500 tel. numbers and all the main tables used. (Firs, Last, Company, mob, home, email etc … )
Those contacts were always my default contacts and I never had any problems to use them or sync them with my PPC or any mobile device before.
SIM card contact list is just was always just a “backup contact list” for me.
I did hide the SIM card contacts via reg. change on my diamond because not doing that will result with doubling my contacts and a total mess ( Sim + Outlook ).
Now I can see and dial only from my device (Outlook) contact list and that problem was solved very fast.
The problem remains with the caller ID.
How do I make the Diamond to lookup up for the numbers stored on the device contact list (Outlook list) and ignore the SIM card contacts?
Thanks,
K

I don't have this issue... however the default number of trailing digits to identify an incomming call is 8
Reduce the number of digits with the advanced config tool by schap

I did that tweak first without any positive results for this problem...
Do you have full numbers (country + area code+ 0044123456789 ) in your contact list or just the mob. number.
Anyway, the info that is shown is from your contact list or the SIM card?
Reg,
K

KraFT_mk said:
I did that tweak first without any positive results for this problem...
Do you have full numbers (country + area code+ 0044123456789 ) in your contact list or just the mob. number.
Anyway, the info that is shown is from your contact list or the SIM card?
Reg,
K
Click to expand...
Click to collapse
10 digit calling in my area (no country codes) but I set the Call ID trailing digits to 6.
The likely hood of getting this repeat on two numbers is pretty slim.

This problem is driving me nuts!
TEST Scenario.
Test to check if you have the same problem:
You must have a second active mobile phone near you. (John Smith).
Example:
Store the contact (John Smith) from your second mobile on your HTC Diamond SIM CARD and on your Diamond contact list with full numbers. (Country + area etc)
a* John Smith @ your SIM CARD 0044123456789
b* Smith, John (Company name) @ Your contact list: 0044123456789
1. Dial from your second mobile device to your HTC Diamond and see if the phone call is identified as John Smith. (It should be ok...)
2. Now delete a* from your SIM CARD on your HTC Diamond.
Now, dial from your second mobile device to your HTC Diamond device and see if you have “Unknown number – 0044123456789 “. If not, than your device is OK …..
If yes, than you have the same problem …
****************
PS. My Caller ID rule: 6 trailing digits for Call ID match

I don't seem to have this issue... maybe your looking at a hard reset or a defective device... however it is possible that others are having the same issue as you... anyone?

Finally, I gave up and I did my first hardware reset and restored everything to factory settings.
Immediately after that I changed only the reg. Caller ID rule: from 8 to 7 trailing digits for Call ID match.
HKCU\Control Panel\Phone\CalIidMatch value:7
Then I did a perfect contact Sync via MS Active Synch with my outlook 2003.
AGAIN, I STILL HAVE THE SAME PROBLEM.
At the moment there are absolutely no numbers stored on my SIM card. It’s totally empty.
All my tel numbers in my Outlook contact list are stored completely:
Example:
Smith, John
Mobile tel: 0038970123456
When John Smith dials, I get this “Unknown Caller" 070123456 !
I am getting desperate here and I hate this stupid problem....
Anyone has any ideas?
I do need your help!
Thanks!
KraFT

Is there any way to get the caller number displayed or transmitted as complete code (inluding country+area+local number)...? Maybe this can fix the problem.

UPDATE:
The problem is finally SOLVED... (And probably it's a Full Moon out tonite .... )
After 3 billon visited pages and one billion number combinations, I tried and replaced the first two digits (exit code) "00" with " + " in every tel number on my contact list.
That solved all my problems …
Go and figure what’s the difference and how using the actual exit code instead of a " + " symbol is messing up the caller ID function.
Ah ... What a day...
KraFT
BTW, the Diamond is great so far...

... first I wanted to write that this might be the issue... but then I thought that I wrote it worked before... so I thought I stick with the missing incoming call information first ...
Concrats! Glad you resolved it

Hi!
I have a similar problem. Whenever I dont use country codes, caller id works well showing names but the sms messages dont show any names (only numbers). In reverse, whenever I use country codes with the + sign, names of callers dont show but the sms messages show the names. It seems that I have to choose between calls and sms
Anyone could help?

It didnt work for me, i tried both with 00 and +,,

BestAlways said:
Hi!
I have a similar problem. Whenever I dont use country codes, caller id works well showing names but the sms messages dont show any names (only numbers). In reverse, whenever I use country codes with the + sign, names of callers dont show but the sms messages show the names. It seems that I have to choose between calls and sms
Anyone could help?
Click to expand...
Click to collapse
Has anyone managed to go around this problem? I'm having the similar problem of SMS messages not showing properly if I don't use the "+ area code" with my contacts.

SMS and Caller ID
How can this be such a huge issue when every bog-standard mobile can sort out caller and SMS ID? Is it a problem with Windows Mobile or HTC? I have spent hours trying to sort this on my Diamond 2. I have 5000 contacts and only want the phone to ring for a handful therefore I need caller ID to work AND know who is texting me. I have tried all the various telephone formats and CALLERID reg settings with no consistent results. At the moment I use the long format +353121234567 as the mobile number which - sometimes- ID's texts and the short local format of the number as "assistants" number which allows Caller ID.
BUt I have one important favourite which refuses to ID SMS although if I click on the contact it recognises and names all the SMS's in the thread.
This is absolutely doing my head in and is such a waste of time.
Do all windows mobile or HTC users have to put up with the same?

SOLVED problem with CALLER ID !!!
I have Diamond 2 and synchonized with outlook and it doesn't matter whether country code is present or not, still I had the problem. After all I accidentaly removed all contacts from Diamond 2, BUT I've had a backup from PPCPimBackup (known small utility) a I restored all the contacts (delete and renew all contacts from backup option) and voila, now the CALLED ID is correct! It's now working!
Pls try it...

Wrong number matching for numbers containing pause P

Hi,
I have several contacts that have numbers containing P (the pause), mainly for dialing through voip services providing cheap international calls such as dialnow.com or nonoh.net who provide a landline number that you can call from your mobile
The problem is that the phone does not match the full number with the contact, it only matches the first part up to the P. What I mean is, I have multiple numbers starting with the same landline, then P, then their number, like so:
0123453335P078127493041# - Foo Bar
0123453335P078924134212# - Joe Doe
0123453335P...
You get the picture. What happens is that the phone always identifies any of those numbers, regardless of which I call, only as "Foo Bar" (or which ever is first in the contacts list). It's quite annoying as it gets registered as Foo Bar everywhere: e.g. in the call history, while the call is in progress etc and only the first part of the number is displayed. Another problem is that if I use this kind of contact as a favorite in the People page in TouchFLO 3D, and I try to call it straight from the People page, then only the landline number is dialed, the part with P and the rest of the number is not sent at all ...
I would like it to be able to do a full match on the number, not just the first part up to P, so that it appears correctly in the call history, during call and to be able to call such a number from the People page in TouchFLO 3D.
Any fix for this?
Cheers

bump?
anyone has any idea of what I could try at least?
would a different dialer work? anything?

so many replies ...
I have found a workaround myself ... if you replace the P with a , (comma) then you will get a full match; maybe someone else wants that behaviour.

I have the same problem but no luck with comma...
What have you done? one number with p and the other with comma? that should work but if we have more than 2 ...
By the number of answers you got... i'm sure it will be complicated to solve this one

I solved this problem by sticking a space before the p

P works for me. I use it with a prefix number for 0800 numbers so that the call is part of my free mins.

Just spotted that you use a capital P. I use a small p. Might make a difference.

Thanks everyone.. it looks like that this depends on the dialler program used.
For me that solutions were not working but then I've updated my ROM (with new dialer) and it started to work.
Thanks a lot.

caller id only showing a number then ??

as soon as the call connects the stored name number appears
not a major headache but id like to know who im speaking to b4 i answer it
anyone help on this one cheersy alll ??

If you would like to see picture comes with the contact, or big pic in the caller ID, u can use Inesoft phone (not free) , or other programs...

ideally a name would help ive got that many numbers stored i cant remember them all is there another option to inesoft??
i was kinda hoping it would be say sony ericsson based and show you both names and numbers whilst receiving a call but it does'nt

Calling the wrong contact

Hi,
My brother and his wife share the same house phone number.
When I call my brother, the phone shows her contact information.
The same happens to other contacts. When I call my wife at home, my contact info shows up during the "call".
People with the same phone numner:
Jan Nissens
Nadine Van den Abbeele
Tom Nissens
Yasmine Nissens
With default Dialer from TyTN II:
When I call Jan at home, it dials Tom
When I call Nadine at home, it dials Tom
When I call Yasmine at home, it dials Tom
When I call Tom at home, it dials Tom
Doe someone else experience this?
Or even better: who has the solution to this problem?
Patrick

You have stored the same nr. on youre brother and hes wife, you need to change what is the main nr. Like now its the house nr. So when you call youre brother, he got the same nr. as youre brothers wife.
Give the troubled contact order to call cell nr. as default instead.

I don't understand your solution. Can you be more specific?
Patrick

nissensp said:
I don't understand your solution. Can you be more specific?
Patrick
Click to expand...
Click to collapse
You have saved more than one contact on the same phone number. When you want to dial one of them the other shows as contact as they share the same number.

Indeed, that is the problem. And do you have a solution?
Patrick

he already stated his solution
you have x listed as same number as home
you need to make y the same number but not save it as their home number.
two diff contacts, same number, save one as home and the other contact as something else like "pager, work2, etc...

I'm afraid that this will not work properly with spb Mobile Shell. I can call Home, Work and Mobile. But all these numbers all occupied.
Maybe Microsoft (developer of Windows Mobile) or HTC (customiser of Windows Mobile) has to come up with a solution.
Patrick

nissensp said:
I'm afraid that this will not work properly with spb Mobile Shell. I can call Home, Work and Mobile. But all these numbers all occupied.
Maybe Microsoft (developer of Windows Mobile) or HTC (customiser of Windows Mobile) has to come up with a solution.
Patrick
Click to expand...
Click to collapse
SPB are the ones you want to ask to improve the interface if the solution works normally as stated with WM, to be honest i would just put a contact as say Mat & Shaz if they lived together or as you have since my brain would communicate to me and say they live together and i know who i'm calling...

Merging them into 1 contact isn't a good idea:
- I can't store the birthday for each of the contacts
- They have 2 kids, so there is a total of 4 persons with 1 home phone number
- I want to be able to know who i called before (I tap on the corresponding person to call the home number).
Patrick

nissensp said:
I'm afraid that this will not work properly with spb Mobile Shell. I can call Home, Work and Mobile. But all these numbers all occupied.
Maybe Microsoft (developer of Windows Mobile) or HTC (customiser of Windows Mobile) has to come up with a solution.
Patrick
Click to expand...
Click to collapse
They are not going to adapt to SPB Anyways, make contacts like this then:
Wife Home, Wife Work, Brother Home, Brother Work. Yeah you will have more contacts instead of all numbers in one, but you will not have problem calling them.

nissensp said:
Or even better: who has the solution to this problem?
Click to expand...
Click to collapse
Given that HTCs default Sim Manager/Contacts program automatically labels all of my imported from the SIM phone numbers, as Cell Phone numbers (even landline ones) and there seems to be no way to correct this during a batch import (I'm not going to go in and edit each one), I'd have little faith in a software solution but you could dictate to your friends that they all install multiple numbers at their homes and have them individually assigned for your ease of identification
Seriously though, if you want them still to be friends, there's no simple way to get around this problem as the Caller ID information that comes into your phone specifies a phone number and that number is tied to a contact (or several in your case). How is the phone to know which contact is on the other end of the phoneline actually making the call? HTC hasn't developed a crystal ball plugin

@Flying Kiwi
I'm not referring to incoming calls, but to outgoing calls.
Patrick

HTC bugs
nissensp said:
@Flying Kiwi
I'm not referring to incoming calls, but to outgoing calls.
Click to expand...
Click to collapse
Sorry for misunderstanding you. Although your post is titled with 'calling', I just couldn't see where the real problem lay as you already know who you're calling because you looked it up in your contacts and tapped it. Although another name may subsequently be displayed on the phone, that's one of the problems with HTCs software (along with incorrectly assuming all imported sim contacts are cell phone numbers). Short of re-writing that code yourself, I know of no way to fix it. You'll be better off keeping all your birthdates and 'finer details' elsewhere IMO. Personally, although I dabbled in using the 'onboard' contacts, I now only use sim contacts.
The other people who have posted here look to have provided plenty of workarounds but it's HTC (or spb) that would need to fix the software to get things exactly how you want it. I suggest that you report this to them and see what they have to say about it.

I have a fix for this; hopefully this will work in your country too.
For my sister I store the home number as 0123456789p1
For my brother-in-law I store the number as 0123456789p2
The "p" tells the dialer to pause and this is then treated like a different number. the number after the "p" is (in the UK) ignored and so can be any number you like.

Unfortunately, on my TyTN II it doesn't work.
My wife and myself have the same home phone number. I added "p1" to my home number and "p2" to my wife's.
But when I call my wife at home, it still shows my contact while dialing!
I also softreset the TyTN II, but it didn't work.
That's sad, and it means it's HTC which cannot handle "p1" and "p2".
Patrick

Workaround works for me
nissensp said:
Unfortunately, on my TyTN II it doesn't work.
My wife and myself have the same home phone number. I added "p1" to my home number and "p2" to my wife's.
Click to expand...
Click to collapse
Did you add the p1 or p2 etc at the end of the number? I tried this on mine and it worked perfectly. Yes the HTC software has its bugs but this seems to be a good workaround as long as your network copes with the p1 etc. If it's dialling out ok then that's a very good sign. Perhaps your ROM may have different abilities but my standard setup copes with the rjcb23 workaround perfectly - just a shame I have no need to use it!

I managed to find another trick.
I replaced p1 and p2 into #1 and #2
A big thank you to rjcb23 for giving the hint for adding p1 and p2!
Patrick

Contact Name for call/text

I got a strange problem on my MDA Vario IV (HTC touch Pro). have got most of my contact numbers stored without the ISD code ..so typically looks like 07932******. Now when I receive a call it shows the contact name /or pic. But any text message shows only the number and comes up as +447932******. So I changed the contact number to read +447932******. But guess what ? the text display works fine, but the caller ID for incoming call now does not show the contact name..jus the number.. Anybody come across this?
Thanks
B

hi
well my friend, i am also experiencing the same problem you have described...exactly the same way you have described it...hopefully someone will advice us a it more on this issue. i changed roms but that problem is this here.