Database Develop

USB Device Not Recognized

I've been using my AT&T Tilt for nearly a month without any problems, but yesterday for reasons I cannot determine, my phone suddenly stopped being recognized by any version of Windows XP or Windows Vista. I tired Windows XP SP2 in a virtual machine on my Mac, I tried it on my wife's Windows Vista machine, and I tried it on my children's Windows Vista machine and I received the same error each and every time.
No matter what machine I plugged it into, I would immediately get a "USB Device Not Recognized" error and neither ActiveSync on Windows XP nor WMDC on Windows Vista would initiate a sync.
I've hard reset my phone multiple times, I've uninstalled and reinstalled both ActiveSync and WMDC, I've even flashed to a different OS on my phone (using my MicroSD card) and nothing has worked.
I'm beginning to wonder if maybe the USB connection on the phone may have failed. I've been contemplating sending it back to AT&T since I had a malfunctioning pixel in the middle of the screen, but with the recent problems I'm starting to lean more towards returning it and less towards living with the pixel issue.
Anyone have any ideas on what might be causing the USB problem?

Just a quick update, when I arrived at work today, I attempted to sync with my work computer (Windows Vista Business) and I had no trouble at all. I'm going to take home the cable that I have here (which came with the BlackBerry I use for work) and see if that makes any difference with my home computers.

wow
I can confirm this as well. I have the Tilt and I used a blackberry cable from my job and it synced up flawlessly. before i was getting that usb not recognized as well.

I'm having the exact same problem now.. it worked fine for 4 months and now.. it just says usb not recognized. Please post the results if your blackberry cable. thanks

I just tried a brand new usb cable and it still didn't work for me

I have the same problem but i've got a solution for this and it's very simple.
For someother reason ActiveSync will boot on the background of your device even when you close it, it will boot up within 10 min or less.
This is the thing you need to do:
Before you plugin your usb cable to sync......
Run taskmanager and close activesync. When you are sure that this application is not running then plugin your USB cable.
It worked for me!

sstolk said:
I have the same problem but i've got a solution for this and it's very simple.
For someother reason ActiveSync will boot on the background of your device even when you close it, it will boot up within 10 min or less.
This is the thing you need to do:
Before you plugin your usb cable to sync......
Run taskmanager and close activesync. When you are sure that this application is not running then plugin your USB cable.
It worked for me!
Click to expand...
Click to collapse
I've tried that, didn't work

I had this exact same problem happen to me at the end of November - I was using WMDC 6.1 for months then all of a sudden I could not connect (same error message you described). I went back and looked through the MS Windows updates and identified a NVIDEA driver update had caused my problem. Used system restore to roll it back and then everything worked fine.

ellergek said:
I had this exact same problem happen to me at the end of November - I was using WMDC 6.1 for months then all of a sudden I could not connect (same error message you described). I went back and looked through the MS Windows updates and identified a NVIDEA driver update had caused my problem. Used system restore to roll it back and then everything worked fine.
Click to expand...
Click to collapse
How do I look back at the MS Windows updates? and this will automatically tell you whats wrong?

DVS_WiNdz said:
How do I look back at the MS Windows updates? and this will automatically tell you whats wrong?
Click to expand...
Click to collapse
ya..i bought my girlfriend the HTC Touchdual and has the same problem as well. She can't seem to sync with her Win XP and is only her 2nd time trying to sync and it failed already. In between, I don't think there was any internet connection to update anything.
Please help!
(Sorry to borrow this thread to solve the same problem but on another device btw, I own a Kaiser myself but currently didn't face any problem yet..touch wood!!)

Dwimmerlaik, did you have any luck fixing the problem?

Solved my USB Connection issue in Vista
After trying everything I could find on the net to solve my inability for Vista to stay connected with my HTC Kaiser (ATT TILT), I found the problem exists with the MicroSD card. No matter what, Vista would connect then disconnect my phone after a few seconds. After weeks of searching I finally just decided to take out my 2Gb MicroSD card.....and now Vista maintain connections and I am finally able to sync via WMDC.
Spread the Word!!!! Take out the MicroSD.

jbenado said:
After trying everything I could find on the net to solve my inability for Vista to stay connected with my HTC Kaiser (ATT TILT), I found the problem exists with the MicroSD card. No matter what, Vista would connect then disconnect my phone after a few seconds. After weeks of searching I finally just decided to take out my 2Gb MicroSD card.....and now Vista maintain connections and I am finally able to sync via WMDC.
Spread the Word!!!! Take out the MicroSD.
Click to expand...
Click to collapse
too bad I'm not using Vista..

Anyone else have this problem and solved it?

-Try to use the USBs at the back of your PC(not on the front of the case).
-Try to buy another cable(That SHOULD BE an USB2.0 HighSpeed certified shielded cable. That costs something about $6 ).

nsa666 said:
-Try to use the USBs at the back of your PC(not on the front of the case).
-Try to buy another cable(That SHOULD BE an USB2.0 HighSpeed certified shielded cable. That costs something about $6 ).
Click to expand...
Click to collapse
I've tried the back USB ports.. don't work.. and I've tried numerous USB2.0 cables.. it just keeps saying USB device not recognized.

i tried uninstalling the activesync..
then. install it again..
voila, my wizard got connected..
by the way, im using the blackdiamond rom

layzien0n0n said:
i tried uninstalling the activesync..
then. install it again..
voila, my wizard got connected..
by the way, im using the blackdiamond rom
Click to expand...
Click to collapse
Didn't work for me either
I've tried doing that multiple times..

Go to phone, menu, options, time zones tab, uncheck the Auto change time zone & clock.
This is a known bug in the firmware that causes A/S to automatically start & then sometimes it tries to start a second sessions of A/S when you plug in to your PC. Give it a try, have you ever noticed that A/S is running in task manager even though you're not connected or just reset? Just one thought.

GSLEON3 said:
Go to phone, menu, options, time zones tab, uncheck the Auto change time zone & clock.
This is a known bug in the firmware that causes A/S to automatically start & then sometimes it tries to start a second sessions of A/S when you plug in to your PC. Give it a try, have you ever noticed that A/S is running in task manager even though you're not connected or just reset? Just one thought.
Click to expand...
Click to collapse
Just tried it.. didn't work..

Activesync connectivity! GRRRR!

All of a sudden my activesync has stopped working. I can't connect via USB or bluetooth. It worked fine in the past! Now, if I plug in my Tilt with the USB it gives me an error message saying Activesync cannot connect, and gives me the option of troubleshooting. Going through the troubleshooting process yeilds no diagnosis; everything appears to be working ok.
If I try and sync with bluetooth, I see the Tilt connect, and then disconnect a few seconds later. No error messages, no nothing.
My Tilt's activesync window displays the message:
"To synchronize your device with a desktop computer, install the synchronization software from the Getting Started Disc included with your device on your PC." It once displayed info such as my last sync, etc.
I've tried reinstalling activesync, and disabled my firewalls.
Anybody else have this issue, or know of a fix?

ActiveSync
Moved message

Needs a little bump here

mystic_nacho said:
All of a sudden my activesync has stopped working. I can't connect via USB or bluetooth. It worked fine in the past! Now, if I plug in my Tilt with the USB it gives me an error message saying Activesync cannot connect, and gives me the option of troubleshooting. Going through the troubleshooting process yeilds no diagnosis; everything appears to be working ok.
If I try and sync with bluetooth, I see the Tilt connect, and then disconnect a few seconds later. No error messages, no nothing.
My Tilt's activesync window displays the message:
"To synchronize your device with a desktop computer, install the synchronization software from the Getting Started Disc included with your device on your PC." It once displayed info such as my last sync, etc.
I've tried reinstalling activesync, and disabled my firewalls.
Anybody else have this issue, or know of a fix?
Click to expand...
Click to collapse
Sounds like something has changed on your PC, perhaps via a Windows Update. Have you checked to see if your firewall is the culprit?
You may also want to do a clean uninstall and then reinstall Activeswync 4.5 and create a new partnership with your device.
You can also try restoring your PC back to a date that you were able to use Activesync....

This happens to me rather frequently (I am looking for an ActiveSync replacement because of it).
However, I fix it by either soft reset of the device, PC, or sometimes both. If that doesn't work, you need to delete the partnership with the PC and reconnect.
RK

...any solutions yet?
I just got my kaiser 3 weeks ago after using a wizard for almost 2 years. what a great phone the wizard was... I kinda miss using it! Anyhow, i just experienced the sudden activesync failure. I now get random activesync openings on my kaiser with the message "To synchronize your device with a desktop computer... yada yada".
I have already setup a bogus server and set the scheduling to manual.
I have compared the wizard registry to the kaiser registry by searching every instance of 'activesync' and couldnt find anything.
I also deleted all instances of activesync in the notification queue and had memmaid rebuild it.
The device will connect to activesync but pops an error message that it could not synchronize and goes into a guest account setting. So for now I am having to use pimbackup to backup my data on the kaiser, bluetooth it to my wizard, then sync the wizard with my laptop to get the data into outlook. I am considering a hard reset but kind of want to wait until the at&t 6.1 official Rom comes out. I am also considering Chapura Pocketmirror Professional which worked well on an old Ipaq i had (wm2k3) that had sync issues. I also want to get this resolved so i can practice loading a new rom on the wizard. So....
Anyone have a fix yet? I hope so!!!
Oh, and for reference (to answer questions from other threads), my kaiser battery drains 4 to 5 times faster than the wizard in side by side use, and the kaiser definitely does not have a transflective screen while the wizard does... bummer. but the kaiser is tremednously faster!

1. Disconnect the device from your computer.
2. Try going to your device and select:
start->settings->connections->USB to PC.
3. Uncheck "enable advanced network functionality"
4. Reconnect the device.

Active Sync....
Hi,
You can try "PocketMirror® Professional 2.2.4 for Windows Mobile", its a pretty good syncronization tool, but it costs a few bucks...
I've been using the trial version of PocketMirror and must say its pretty good with my TYTN 2.
Regs,
The Reaper.

... my thoughts exactly
yeah, i tried the usb to pc option as well. even downloaded a cab from another thread that allowed me to choose rndis or usb mode. neither worked. I will probably use pocketmirror pro as well...

Hi, I just flashed a new ROM on my Orbit that works brilliantly, no issues at all, apart from the fact that the computer now doesn't see the device at all. Not even the blo-blong sound when you connect any USB device. The only thing I get connecting the cable is charging the battery. And if I start Active Sync on my Orbit I get the same message as mystic_nacho:
"To synchronize your device with a desktop computer, install the synchronization software from the Getting Started Disc included with your device on your PC"
I just tried an hard reset to try to fix the issue - no success..
Before flashing everything was fine..
Btw, my wife Diamond doesn't connect either, and it never did it: something related to the TouchFlo thing?
Any idea?
The ROM I flashed is
gullums TouchFlo2D beta 4

update
I found the Diamond 'Getting started disc' and installed the Windows Mobile resources tool...
The disc I have from the Orbit box is for Windows Mobile 5, I guess it's not worth to find it out and try...
Nothing changed, anyway.

update 2
Yesterday night out of the blue - while the Orbit was still connected to the pc - ActiveSync started to work... F. knows....

i had the same problem - sync was working fine and then stopped. what worked for me was to go to USB to PC under settings and uncheck "enable faster data syncronization".

hi,
i also had sync. problems in the past.
searched for months.. since i figured out that some registry entries on my PC where missing!
imported the mayor setting from my brothers PC and TADAAAAAA. problem solved.
search my threads and maybe you 've luck with my soloution!

mystic_nacho said:
All of a sudden my activesync has stopped working. I can't connect via USB or bluetooth. It worked fine in the past! Now, if I plug in my Tilt with the USB it gives me an error message saying Activesync cannot connect, and gives me the option of troubleshooting. Going through the troubleshooting process yeilds no diagnosis; everything appears to be working ok.
If I try and sync with bluetooth, I see the Tilt connect, and then disconnect a few seconds later. No error messages, no nothing.
My Tilt's activesync window displays the message:
"To synchronize your device with a desktop computer, install the synchronization software from the Getting Started Disc included with your device on your PC." It once displayed info such as my last sync, etc.
I've tried reinstalling activesync, and disabled my firewalls.
Anybody else have this issue, or know of a fix?
Click to expand...
Click to collapse
Have you recently used a memory cleaning Application like memmaid, Clear Temp, or SKTools? You might have cleaned out some important notification files, like repllog,exe that is used for activesync.
I had the same thing happen to me when I first used these cleaners. I had to do a hard reset on the phone to make it work again found out about the remedies listed below after the reset.
I have heard others were successful repairing these notification Queue's with MemMaid. You can hold your stylus on the repllog,exe notification, and a popup up will appear, asking you to Recreate ActiveSync, or rebuild notification Queue. I don't know if this feature is available in Clear Temp, or SK tools.
I've also heard of restoring activesync by unchecking all of the folders, syncing, and then adding each folder back to the list, one by one, until all is restored.

I too have just developed the same problem.
I have 2 TYTN II' one will sync fine the other wont.
It all went horribly wrong after I tried to install Wisbar and an Ipod theme, after I uninstalled it, cos it didn't work I found I could no longer sync with USB to PC and the sync option is greyed out on my phone. The phone will charge with some of my usb cables, but now even seems fussy about which cable will charge and some now won't.
I am given to wondering whether the usb connection on my Phone is the problem...everything else seems to be working fine.
I have even installed different ROMS via the memory card still the problem persists.
I would love someone to come up with a fix
**UPDATE**
Well I now have got it working, in my case I was right, the usb connection on the phone was to blame. I took it to a mobile repair shop, I told the guy that I thought it was faulty he took one look at it and said that I had a bent pin, he got a little tool out and teased it back into position, sure enough when I got home it worked fine so now I am able to sync again. Not sure how long it will last though.
**Update 2**
Failed again, at least I know what's wrong now.

Cannot ActiveSync using my Kaiser

Hi, I thought I will give you my experience, my device have been active sync for more than a month, suddenly it refused to sync any more, I've checked every\thing on my notebook, redownloaded the Activesyn, repaired no way, I've just surfed the net and found the cure for that bur I still wonder how did it happen suddenly, most of you knows that there are two ways of sync's either RNDIS Syn Mode or USB Serial Sync Mode, I found this usefull utility by MS to solve this problem just download to your pda, reset your device and open the application and choose USB mode Viola !!!
http://www.utstar.com/pcd/downloads/AS-Cab.mode.doc.doc.
Happy Syncing !!!

Yeah well, first of all this is NOT a Kaiser forum... not even a PPC forum for that matter. Second, what that .cab does is already built into our ROMs. Switching between USB or RNDIS mode is pretty easy. Thanks though....

active sync problem

Hi, i have recently installed ms active sync 4.5. However my tytn ii will not establish a connection with my pc. It charges just fine but does not connect. I have searched all over but did not find a solution to my problem. i was wondering if it mightbe the cable i got with my device when i purchased it. it is a usb to "mini usb" like the motorolas and nokia 6300 use. Could this be my problem?

I doubt it's because of the cable (though could be). Try unchecking start>settings>connections>usb to pc.

I have the same problem, and have tried connecting with and without advanced network functionality.
activesync does not respond at all, even when trying to connect from activesync on my pc.

I have the same problem, charging o.k., but USB connecting not work

Before I had same problem. The reason was I have installed some 3rd party program what somehow blocked the sync.
I have un-installed this program but it couldn't help because the registry setting was modified by this software. So finally I ended up with a hard reset and reinstall everything. After that the sync just work fine again.

Sigh, i thought it might come to that.

hard reset 2x, no effect
flah rom from SD card, Duty V1 Daimond....no effect
flah rom from SD card, L26 V6 Daimond.... I have the same problem, charging ok, USB data connecting not work...

Well, hard reset complete to no effect. So frustrating!!!! I have been troubleshooting for ages and have nothing to show for it. Surely someone on this forum has solved this problen before.

Hi
I had the same problem following a rebuild of my laptop.
Problem traced to my firewall which had blocked the connection.
Once rule changed to allow no further problems.

Hi colinm, what did you do exactly? It may help me out of this situation.

Doesn't anyone know anything about this?

Yeah i had it get the latest update for active sync from windows its a latest driver pack goto teh windows home and look on there it sorted my one out

what version is it? i have 4.5 right now.

If you could provide a direct link that would be great.

I was trying in 2 different PC ( Vista, Win XP), but the same problem, cable is ok....

I would really like to know what the more experienced members think about this but no-one really seems to want to reply. also i would like to know is the usb data cable plug identical to the htc original handsfree plug which is an exact fit. as i mentioned before my data cable is more like a mini usb, like the motorolas use. it fits (not perfectly like the handsfree), charges but there is no recognition between the device and the pc (xpSP2 running activesync 4.5 which came with the device).
Please help, i may seem to be a noob but i have tried available advice and troubleshooting has become repetitive.

My Mobile Device Center from my Tilt to Windows Vista stopped working a few weeks ago. Tried everything to no avail.

there was one thing that i couldn't do while troubleshooting.
"Do the following:
Disconnect the device.
Open Network Connections in Control Panel on the PC.
Note If your Control Panel is set to Category View, open Network and Internet Connections, and then open Network Connections
Right-click the local area connection created by ActiveSync, and click Properties. In the Connect using box, Windows Mobile-based device is displayed.
In This connection uses the following items, select every check box (to select all protocols).
Reconnect the device."
i cannot see the network icon active sync has created. which leads me to believe that this might be the problem. does anyone know how to fix this?
will updating to SP3 do anything, gonna try will let you know.

link with answer:
http://forum.xda-developers.com/showthread.php?t=362679

thanks champ worked a treat. eventually.

What happend here? time for a new phone?

Dear All,
I am now reading over the forums for about three days. But still I dont have a solution for my sync problem. The problem is that after I flashed my kaiser it won't connect to activesync. But the STRAINGE think is, that when I put it in bootloader the computer does regonize my kaiser, and I can flash another rom on it.
I also got a MDA touch and when I am connecting that one to my computer, everything workes fine. So the problem is not in the computer. What did i already tried:
- turned off the advance USB settings on the kaiser
- reinstalled my whole WINXP and try to connect
- reflash in VISTA and WINXP
- Put the original ROM back
- check if the repplog is in the Windows file
- Put the firewall off
- Googled on every thinkeble words
So i think that the problem is in te phone, because my touch is normaly connecting. The only thing my kaiser is doing now is when i put in on the computer is recharing.
Does sombody have the knowlegde of getting my kaiser back to sync? It will let me sleep a lot better!
Regards,
Gertjan

usually truing off the option (Enable faster data synchronization) fix the problem...
this is the first time time I read about such problem that was not fixed by all you did...
there are some other things, they may not work, but they're worth of a try:
1. try flashing different radio, not only ROM
2. try changing the USB port on your PC
3. did you try syncing with another PC?
I had a similar problem with one of my PCs, it used to sync with no problems, then it stopped! the other PC i have syncs with no problems
all I did is disable the option (Enable faster data synchronization) in USB to PC in the connections tab
I really hope you'll find a fix soon

Do you use Dashwire? I have to kill the Dashwire process to make sync work... Just wondering?

If I understand your post correctly, you have 2 active sync devices. Are they by any chance named the same? I had that problem with my HP 3955 which is nothing more than a universal remote now but I charge it with my computer and it connects to active sync. Anyways long story short I named my phone Ron_Mobile when I got it which is what my PDA is named and I had active sync problems.

Sorry didnt help
Fingerlickin said:
If I understand your post correctly, you have 2 active sync devices. Are they by any chance named the same? I had that problem with my HP 3955 which is nothing more than a universal remote now but I charge it with my computer and it connects to active sync. Anyways long story short I named my phone Ron_Mobile when I got it which is what my PDA is named and I had active sync problems.
Click to expand...
Click to collapse
Thank you for your reply regarding my problem, but I changed the name and reset my device. After that he is still recharging and not connecting.

No Succes
duke911 said:
usually truing off the option (Enable faster data synchronization) fix the problem...
this is the first time time I read about such problem that was not fixed by all you did...
there are some other things, they may not work, but they're worth of a try:
1. try flashing different radio, not only ROM
2. try changing the USB port on your PC
3. did you try syncing with another PC?
I had a similar problem with one of my PCs, it used to sync with no problems, then it stopped! the other PC i have syncs with no problems
all I did is disable the option (Enable faster data synchronization) in USB to PC in the connections tab
I really hope you'll find a fix soon
Click to expand...
Click to collapse
Thank you for your reply, i did all the things you suggested. And still nothing changed. I flashed a diffirent radio, changed the USB port and I alrady tried to sync with serveral other computers. The strainge thing was, that after a reflash of the ROM of Athene (that I use mostly) I suddenly get this problem, and before I didn't have this problem at all...
well hope that someone else can help me.

partly solved....
jorra said:
Do you use Dashwire? I have to kill the Dashwire process to make sync work... Just wondering?
Click to expand...
Click to collapse
Dashwire? didn't know the existing of this service, so i searched it up. This service is a very good alternative for the time that I dont have activesync to work.

you might want to reflash the rom. i had the same problem after using -G- series 4 for almost 3-5 months, all of a sudden activsync stop working for some odd reason. so i reflashed with the latest -g- rom and now everything works.

itzstevo said:
you might want to reflash the rom. i had the same problem after using -G- series 4 for almost 3-5 months, all of a sudden activsync stop working for some odd reason. so i reflashed with the latest -g- rom and now everything works.
Click to expand...
Click to collapse
I installed the latest Garmin but still no succes..

I had the same problem. It happened when I flashed one of g-roms on my vista laptop. what I did was uninstalled and then reinstalled wmdc because apparently what had happened is something messed up with the drivers that recognizes my phone. I also hardreset just for good measure. I hope that helps.

david2327 said:
I had the same problem. It happened when I flashed one of g-roms on my vista laptop. what I did was uninstalled and then reinstalled wmdc because apparently what had happened is something messed up with the drivers that recognizes my phone. I also hardreset just for good measure. I hope that helps.
Click to expand...
Click to collapse
Nope didnt work, also tried on other computers and reflashed couple of times...

Same problem
Yes, I had the same problem as you. Some ROM will do that and some will pass that ActiveSync with no problem. Personally, I had to go back to the ATT original ROM and ActiveSync works again. Strange, but true.

I had the same issue a week ago...it ended up being the usb port on the phone...had to have it replaced. But--since you can still flash via usb, that probably isn't the problem.
I would uninstall active synch or mobile device center reboot and reinstall...then connect the device.

ok I had a strange problem last night with my wife's G1, it made me think of this thread. I solved her problem and I doubt you have the same problem but here goes anyways.
My wife just got a G1. I plugged it into my computer to load some MP3's on it for her since the G1 is supposed to act like a MicroSD card reader. It started charging but no USB connection was detected. It worked on her computer but not mine. After an hour or so I finally figured it out. The USB cable I use for my kaiser has a 3 foot USB extension on it. after using a different cable without an extension it worked. Try another USB cable.
P.S. "load some MP3's on it for her" HAHAHA I just wanted to play with her new toy!!!!!!!!!!!!

Broken?
Thanks for all the reply people, but still no succes Can the damn thing also just be broken??
Regards